order manager.

• Order Management:
  • Reviewing contracts prior to signing
  • Process customer orders accurately and efficiently through ERP systems ensuring pricing, terms, and conditions are accurate
  • Coordinate with sales and service delivery teams to ensure timely fulfilment
• Customer Management:
  • Serve as primary point of contact for order-related customer inquiries
  • Resolve order discrepancies and billing issues promptly
  • Maintain accurate customer records and communication logs
• Process Excellence:
  • Driving process improvement initiatives using Six Sigma methodologies
  • Follow standardised SOX-compliant order processing procedures
  • Maintain segregation of duties and proper authorisation controls
• Reporting & Analysis:
  • Generate Accounts receivable reports
  • Support month-end revenue recognition processes
  • Perform customer account reconciliations

Required Skills and Qualifications:

• Education: Bachelor's degree in Commerce, Business Administration, or related field
• Experience: 5-7 years in order management or customer operations within MNC environment. Must have min 3 years as manager of the department.
• MNC Background: Must have worked in Indian subsidiaries of multinational companies
• Governance Standards: Must have worked in Sarbanes-Oxley compliant businesses or have Six Sigma certification - demonstrating understanding of the high standards expected in this role
• Technical Skills: Proficiency in ERP systems, CRM software, and MS Office Suite
• Soft Skills: Strong attention to detail, customer service orientation, and problem-solving abilities
• Communication: Excellent English communication skills for global stakeholder interaction
• Global Operations: Ability to work across European time zones

experience