We are seeking a Senior Business Analyst to join a high-priority digital health initiative. This role is designed for a strategic thinker who can bridge the gap between abstract executive vision and structured, actionable requirements. You will navigate complex, multi-stakeholder environments—including Ministry of Health partners, clinical leads, and vendors—to drive discovery and define the future of patient-facing digital services. The ideal candidate possesses a unique blend of business architecture expertise, content governance experience, and a deep commitment to user experience (UX) principles within a public sector framework.
...
Location: Toronto, ON (Hybrid)
Location: Toronto, ON (Hybrid; Up to 5 days onsite subject to manager discretion)
Contract Duration: 10-month contract with potential for extension
Public Sector Experience: Mandatory
Rate: $525.36-$561.43/diem
Advantages
Strategic Influence: Play a lead role in shaping how the public interacts with provincial health services.
High-Visibility Projects: Direct exposure to executive leadership and Ministry partners.
Longevity: 10-month initial contract with a strong potential for extension.
Professional Growth: Deepen your expertise in business architecture and digital health governance.
Responsibilities
Discovery & Requirements Elicitation: Lead early-stage discovery sessions with executive leadership and clinical partners. Translate high-level direction into tangible artifacts such as Problem Statements, Business Needs Assessments, and Concept Papers.
Business Architecture: Apply architecture methodologies to map business capabilities, service models, and customer journeys. Identify gaps, overlaps, and risks across various system-wide initiatives.
Requirements Management: Develop and maintain formal Business Requirements Documents (BRDs) and progress work from early-stage concepts to implementation-ready specifications.
Content Governance: Act as the CMS business coordinator for Health811. Review and audit vendor-developed public content (Spotlight articles, IVR messaging, etc.) to ensure accuracy, quality, and alignment with Ministry standards.
Executive Support: Author and coordinate high-quality briefing notes, executive presentations, and decision-support materials. Facilitate discussions with senior partners to drive program approvals.
Service Design & UX: Ensure all requirements and public-facing digital content incorporate customer experience (CX) and user experience (UX) principles to ensure accessibility and clarity for the public.
Reporting & Compliance: Respond to ad-hoc Ministry reporting requests and ensure all digital health initiatives adhere to PHIPA and privacy requirements.
Qualifications
Experience: 10+ years of business analysis experience within complex, multi-stakeholder public sector environments.
Upstream Analysis: Proven expertise in producing "pre-BRD" artifacts, including options analyses, business cases, and discovery summaries based on executive-level input.
Business Architecture: Strong capabilities in capability mapping, service modeling, and process flow design.
Digital Content Governance: Demonstrated experience reviewing and governing public-facing digital content or service materials (CMS coordination experience is a major asset).
Stakeholder Management: Expert-level ability to collaborate with clinical, technical, communications, and Ministry of Health stakeholders.
Privacy Knowledge: Deep understanding of PHIPA requirements as they apply to digital health and patient data.
Communication: Exceptional writing skills for crafting briefing notes and narratives that synthesize complex information for executive audiences.
Desired Skills
Experience in digital health "Front Door" initiatives or service design.
Experience in large-scale health system transformation.
Familiarity with communications planning and public-facing content timelines.
Hands-on experience applying PHIPA requirements in a clinical or digital health setting.
Summary
If you are a seasoned Business Analyst who thrives on turning ambiguity into structure and has a passion for improving provincial health services, we encourage you to apply online at www.randstad.ca. Only qualified candidates will be contacted for the next steps. We look forward to hearing from you!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
This posting is for existing and upcoming vacancies.
show more
We are seeking a Senior Business Analyst to join a high-priority digital health initiative. This role is designed for a strategic thinker who can bridge the gap between abstract executive vision and structured, actionable requirements. You will navigate complex, multi-stakeholder environments—including Ministry of Health partners, clinical leads, and vendors—to drive discovery and define the future of patient-facing digital services. The ideal candidate possesses a unique blend of business architecture expertise, content governance experience, and a deep commitment to user experience (UX) principles within a public sector framework.
Location: Toronto, ON (Hybrid)
Location: Toronto, ON (Hybrid; Up to 5 days onsite subject to manager discretion)
Contract Duration: 10-month contract with potential for extension
Public Sector Experience: Mandatory
Rate: $525.36-$561.43/diem
Advantages
Strategic Influence: Play a lead role in shaping how the public interacts with provincial health services.
High-Visibility Projects: Direct exposure to executive leadership and Ministry partners.
Longevity: 10-month initial contract with a strong potential for extension.
...
Professional Growth: Deepen your expertise in business architecture and digital health governance.
Responsibilities
Discovery & Requirements Elicitation: Lead early-stage discovery sessions with executive leadership and clinical partners. Translate high-level direction into tangible artifacts such as Problem Statements, Business Needs Assessments, and Concept Papers.
Business Architecture: Apply architecture methodologies to map business capabilities, service models, and customer journeys. Identify gaps, overlaps, and risks across various system-wide initiatives.
Requirements Management: Develop and maintain formal Business Requirements Documents (BRDs) and progress work from early-stage concepts to implementation-ready specifications.
Content Governance: Act as the CMS business coordinator for Health811. Review and audit vendor-developed public content (Spotlight articles, IVR messaging, etc.) to ensure accuracy, quality, and alignment with Ministry standards.
Executive Support: Author and coordinate high-quality briefing notes, executive presentations, and decision-support materials. Facilitate discussions with senior partners to drive program approvals.
Service Design & UX: Ensure all requirements and public-facing digital content incorporate customer experience (CX) and user experience (UX) principles to ensure accessibility and clarity for the public.
Reporting & Compliance: Respond to ad-hoc Ministry reporting requests and ensure all digital health initiatives adhere to PHIPA and privacy requirements.
Qualifications
Experience: 10+ years of business analysis experience within complex, multi-stakeholder public sector environments.
Upstream Analysis: Proven expertise in producing "pre-BRD" artifacts, including options analyses, business cases, and discovery summaries based on executive-level input.
Business Architecture: Strong capabilities in capability mapping, service modeling, and process flow design.
Digital Content Governance: Demonstrated experience reviewing and governing public-facing digital content or service materials (CMS coordination experience is a major asset).
Stakeholder Management: Expert-level ability to collaborate with clinical, technical, communications, and Ministry of Health stakeholders.
Privacy Knowledge: Deep understanding of PHIPA requirements as they apply to digital health and patient data.
Communication: Exceptional writing skills for crafting briefing notes and narratives that synthesize complex information for executive audiences.
Desired Skills
Experience in digital health "Front Door" initiatives or service design.
Experience in large-scale health system transformation.
Familiarity with communications planning and public-facing content timelines.
Hands-on experience applying PHIPA requirements in a clinical or digital health setting.
Summary
If you are a seasoned Business Analyst who thrives on turning ambiguity into structure and has a passion for improving provincial health services, we encourage you to apply online at www.randstad.ca. Only qualified candidates will be contacted for the next steps. We look forward to hearing from you!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
This posting is for existing and upcoming vacancies.
show more
