servicenow specialist.

■Job SummaryAs a Subject Matter Expert in Tools and Automation, you will play a crucial role in ensuring the timely resolution of escalated incidents while maintaining high-quality standards in compliance with Service Level Agreements (SLAs). Your expertise will contribute to enhancing customer satisfaction and operational efficiency through effective analysis, mentoring, and stakeholder engagement.■Key Responsibilities1. Ensure Timely Resolution And Quality Compliance Of Escalated Incidents By Utilizing Snow Admin And Javascript, Adhering To Agreed Slas To Maintain Operational Efficiency.2. Mentor Team Members And Administrators While Developing Standard Operating Procedures (Sops) And Maintaining Comprehensive Documentation, Enhancing Team Competency And Knowledge Sharing.3. Validate Change Order Implementation Plans And Assess Human Error Compliance, Leveraging Analytical Skills To Participate In Capacity Planning And Resource Allocation.4. Facilitate Positive Customer Feedback By Actively Participating In Customer Meetings, Employing Effective Communication To Address And Resolve Any Issues Faced By Stakeholders.5. Conduct Validations And Analyses, Such As Root Cause And Trend Analysis, Using Relevant Tools To Generate Reports That Inform Key Business Stakeholders And Enhance Task Performance.

求められる経験
■Skill Requirements
1. Proficiency In Snow Administration And Support
2. Strong Understanding Of Javascript And Its Application In Automation
3. Familiarity With Rest/Soap Apis And Their Integration
4. Experience With Angular Js For Developing User Interfaces
5. Solid Analytical Skills For Root Cause And Trend Analysis

■Other Requirements
1. Itil Foundation Certification (Optional But Valuable)
2. Servicenow Certified Administrator (Optional But Valuable)
3. Javascript Certification (Optional But Valuable)

保険
健康保険　厚生年金保険　雇用保険

休日休暇
土曜日　日曜日　祝日

給与
年収600 ～ 1,000万円

賞与
Based on performance
雇用期間
期間の定めなし