Job opening - Soft Services Executive in Bengaluru | Randstad

summary

bengaluru, karnataka
temporary

job category
customer service & call center

job details

Job Description: Soft Services Coordinator

The Soft Services Coordinator plays a vital role in ensuring a seamless, high-quality environment for all employees and visitors.

Role Overview

Position: Soft Services Coordinator
Department: Facilities Management / Operations
Reporting To: Facilities Manager
Objective: To oversee the delivery of essential workplace services, ensuring vendor compliance, budget adherence, and a premium "front-of-house" experience.

### Key Responsibilities

1. Vendor & Contract Management

Supervise third-party service providers, including cleaning, landscaping, waste management, pest control, and catering.
Conduct regular site walk-throughs to audit performance against Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
Coordinate periodic deep cleans or specialized maintenance projects.

2. Workplace Experience

Manage office supplies, pantry inventory, and stationery procurement.
Oversee reception and mailroom operations to ensure professional first impressions.
Assist in the planning and execution of internal corporate events or office moves.

3. Health, Safety, & Environment (HSE)

Ensure all soft service activities comply with health and safety regulations.
Manage waste segregation and sustainability initiatives (e.g., recycling programs).
Identify and report any facility defects or hazards immediately.

4. Financial & Administrative Support

Process invoices and track expenditures against the soft services budget.
Maintain accurate records of service schedules, compliance certificates, and vendor contracts.
Gather and analyze employee feedback to continuously improve service delivery

experience

7 ...

Job Description: Soft Services Coordinator

The Soft Services Coordinator plays a vital role in ensuring a seamless, high-quality environment for all employees and visitors.

Role Overview

Position: Soft Services Coordinator
Department: Facilities Management / Operations
Reporting To: Facilities Manager
Objective: To oversee the delivery of essential workplace services, ensuring vendor compliance, budget adherence, and a premium "front-of-house" experience.

### Key Responsibilities

1. Vendor & Contract Management

Supervise third-party service providers, including cleaning, landscaping, waste management, pest control, and catering.
Conduct regular site walk-throughs to audit performance against Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
Coordinate periodic deep cleans or specialized maintenance projects.

2. Workplace Experience

Manage office supplies, pantry inventory, and stationery procurement.
Oversee reception and mailroom operations to ensure professional first impressions.
Assist in the planning and execution of internal corporate events or office moves.

3. Health, Safety, & Environment (HSE)

Ensure all soft service activities comply with health and safety regulations.
Manage waste segregation and sustainability initiatives (e.g., recycling programs).
Identify and report any facility defects or hazards immediately.

4. Financial & Administrative Support

Process invoices and track expenditures against the soft services budget.
Maintain accurate records of service schedules, compliance certificates, and vendor contracts.
Gather and analyze employee feedback to continuously improve service delivery

experience

7

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