specialist care expert.

In this role, you’ll support vulnerable customers by managing complex calls and messages about their accounts, offering calm guidance and genuine care. You’ll help customers navigate challenging situations with empathy and confidence.

As the Specialist Care Expert, you will be working a 24/7 rotating roster, Monday–Sunday, based onsite. Shifts include:

• 8am – 4pm
• 10am – 6pm
• 12pm – 8pm
• Evening: 3pm – 11pm
• Night: 11pm – 7am
  

• Support customers in crisis using de-escalation techniques and safety protocols
• Resolve complex complaints with care, clarity and timeliness
• Coordinate sensitive cases with internal and external stakeholders
• Communicate with empathy and precision to resolve intricate issues
• Investigate and negotiate solutions to ensure positive outcomes

• $99,770 base salary + 10% annual incentive + 12% super
• Inclusive paid parental leave of up to 14 weeks for primary caregivers
• Comprehensive training with clear long-term career pathways
• Modern office in Macquarie Park with great facilities
• Onsite amenities including food courts, gym, cafes, bars and more!
• Access to EAP services for support and wellbeing
• Free shuttle to and from Sydney CBD

• Previous experience in call centre, contact centre, customer care or customer service
• Experience or a background in roles supporting vulnerable people is highly valued, such as Social Worker, Aged Care Worker, Disability Support Worker, Crisis Support Worker, Youth Worker, Domestic Violence Counsellor, Psychologist, Counsellor, NDIS Support Worker, or Police Officer

If you want a role where your care, professionalism and calm approach make a real difference, we’d love to hear from you. APPLY NOW to be a Specialist Care Expert and join a team dedicated to supporting customers through their most challenging moments.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.