1 job found in Birkenhead, Merseyside

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    • liverpool, merseyside
    • temp to perm
    • full-time
    Context ∙ A broad range of activities associated with the department and client requirements Dimensions ∙ All team/department members ∙ Internal/external customer contact Priorities ∙ Accuracy, appropriateness of response and getting it right first time ∙ Meet agreed productivity targets ∙ Effective communications with various stakeholders ∙ Proactive achievement of team objectives ∙ Quality of advice and guidance ∙ Meeting deadlines ∙ Managing customer expectations ∙ Adherence to departmental policies and procedures ∙ Identification of process improvement opportunities Key outputs ∙ Completion of targeted work to deadlines and required level of accuracy ∙ Dealing with both inbound and outbound calls, emails or scanned images/post for a variety of customer service and finance related issues ∙ Accurate recording of information onto a live system ∙ Resolve customer enquiries (oral and written) based on competent working knowledge ∙ Query handling in response to customer requests with the support of clear information and processes ∙ Process changes in Client/Customer records in response to appropriately authorised requests ∙ Striving to provide a professional service at all times ∙ Identify and implement process improvements in immediate area of work responsibility in order to improve output and customer service ∙ Undertake the duties of this role in accordance with regulatory and scheme guidelines ∙ Working well within teams and supporting colleagues ∙ Professional communication in both written and oral forms ∙ Participation in small projects/bulk work ∙ Production of ad hoc reports as requested ∙ Identify own training needs Essential ∙ Working to SLAs Desirable ∙ Previous Customer Service experienceRandstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
    Context ∙ A broad range of activities associated with the department and client requirements Dimensions ∙ All team/department members ∙ Internal/external customer contact Priorities ∙ Accuracy, appropriateness of response and getting it right first time ∙ Meet agreed productivity targets ∙ Effective communications with various stakeholders ∙ Proactive achievement of team objectives ∙ Quality of advice and guidance ∙ Meeting deadlines ∙ Managing customer expectations ∙ Adherence to departmental policies and procedures ∙ Identification of process improvement opportunities Key outputs ∙ Completion of targeted work to deadlines and required level of accuracy ∙ Dealing with both inbound and outbound calls, emails or scanned images/post for a variety of customer service and finance related issues ∙ Accurate recording of information onto a live system ∙ Resolve customer enquiries (oral and written) based on competent working knowledge ∙ Query handling in response to customer requests with the support of clear information and processes ∙ Process changes in Client/Customer records in response to appropriately authorised requests ∙ Striving to provide a professional service at all times ∙ Identify and implement process improvements in immediate area of work responsibility in order to improve output and customer service ∙ Undertake the duties of this role in accordance with regulatory and scheme guidelines ∙ Working well within teams and supporting colleagues ∙ Professional communication in both written and oral forms ∙ Participation in small projects/bulk work ∙ Production of ad hoc reports as requested ∙ Identify own training needs Essential ∙ Working to SLAs Desirable ∙ Previous Customer Service experienceRandstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003

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