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    • birmingham, west midlands
    • permanent
    • £30,000 per year
    • full-time
    A rare opportunity to join a world leading recruitment business in a newly developed role designed to support the expansion of our clients food delivery business into the Birmingham area. Randstad are committed to an excellent client and candidate experience driven through the very best of new technologies and through excellent service delivery and customer service from our corporate team. Randstad UK is part of the world's leading and largest recruitment agency and we pride ourselves on being a trusted partner, working in collaboration with our clients to ensure their success. Our passion for people and innovation is present in everything we do and we go above and beyond in all aspects of our work to be ahead of our competitors. Randstad Inhouse Services are now in a position to expand their team in recruiting for a client service manager, based in central birmingham, to support the roll out of a new courier hub in our clients phase of expansion. The client service manager is a client and worker front facing role where interaction and relationship building is the key to success. Working for Randstad offers excellent benefits such as:- highly competitive salary package- quarterly and annual bonus structure - flexible benefits including health, dental, wellbeing and shopping discounts - in depth training plan and continued support and development opportunities- an excellent team culture and sense of belonging to a larger organisation The client service manager is a newly created role that incorporates the best of client engagement and worker management in a high volume and fast paced courier hub environment. This role requires onsite presence and a flexible approach to working hours to support the client's business with a high number of temporary workers on assignment. Your responsibilities will include but not be limited to:- daily communication with the client's hub team to discuss courier feedback, challenges and process changes- daily communication with the couriers to discuss and manage performance, absence and general queries- supporting our remote administration team in completing candidate compliance checks and payroll queries- creating, sharing and reviewing engagement data to support continuous improvement in both Randstad's and our client's business- providing the senior account manager for Randstad with daily operational updates and solutions to challenges - maintaining worker records and managing assignment changes and vehicle change requests - daily communication with the client's talent acquisition team to support courier pre-hire changes and requests- support with any non-courier temporary and permanent recruitment In order to be as successful as possible in this role, Randstad are looking for the following attributes:- flexible approach to working hours with some early morning, late nights and weekends required when requested- experience in managing a large volume temporary workforce or similiar management experience- competent with new computer systems and the ability to learn quickly- able to be 'hands on' and to deal with live situations as they present themselves The standard hours of work for this role are Monday to Friday but will require flexibility as and when needed. We're offering a competitive salary of £30,000 per annum in line with the additional benefits listed above. The role is available with a start date of ASAP so if you are interested, please apply today and a member of our team will be in touch.
    A rare opportunity to join a world leading recruitment business in a newly developed role designed to support the expansion of our clients food delivery business into the Birmingham area. Randstad are committed to an excellent client and candidate experience driven through the very best of new technologies and through excellent service delivery and customer service from our corporate team. Randstad UK is part of the world's leading and largest recruitment agency and we pride ourselves on being a trusted partner, working in collaboration with our clients to ensure their success. Our passion for people and innovation is present in everything we do and we go above and beyond in all aspects of our work to be ahead of our competitors. Randstad Inhouse Services are now in a position to expand their team in recruiting for a client service manager, based in central birmingham, to support the roll out of a new courier hub in our clients phase of expansion. The client service manager is a client and worker front facing role where interaction and relationship building is the key to success. Working for Randstad offers excellent benefits such as:- highly competitive salary package- quarterly and annual bonus structure - flexible benefits including health, dental, wellbeing and shopping discounts - in depth training plan and continued support and development opportunities- an excellent team culture and sense of belonging to a larger organisation The client service manager is a newly created role that incorporates the best of client engagement and worker management in a high volume and fast paced courier hub environment. This role requires onsite presence and a flexible approach to working hours to support the client's business with a high number of temporary workers on assignment. Your responsibilities will include but not be limited to:- daily communication with the client's hub team to discuss courier feedback, challenges and process changes- daily communication with the couriers to discuss and manage performance, absence and general queries- supporting our remote administration team in completing candidate compliance checks and payroll queries- creating, sharing and reviewing engagement data to support continuous improvement in both Randstad's and our client's business- providing the senior account manager for Randstad with daily operational updates and solutions to challenges - maintaining worker records and managing assignment changes and vehicle change requests - daily communication with the client's talent acquisition team to support courier pre-hire changes and requests- support with any non-courier temporary and permanent recruitment In order to be as successful as possible in this role, Randstad are looking for the following attributes:- flexible approach to working hours with some early morning, late nights and weekends required when requested- experience in managing a large volume temporary workforce or similiar management experience- competent with new computer systems and the ability to learn quickly- able to be 'hands on' and to deal with live situations as they present themselves The standard hours of work for this role are Monday to Friday but will require flexibility as and when needed. We're offering a competitive salary of £30,000 per annum in line with the additional benefits listed above. The role is available with a start date of ASAP so if you are interested, please apply today and a member of our team will be in touch.

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