Key Responsibilities
Workplace Operations & Employee Services
- Lead complete food operations including cafeteria services, pantries, vending machines, kitchens, and micro-kitchens.
- Manage end-to-end employee transportation services, including night-shift transport.
- Oversee housekeeping operations to ensure a safe, hygienic, and well-maintained workplace.
- Manage overall night-shift operations across all workplace services.
- Support and execute internal and external company events in collaboration with stakeholders.
Facilities Management & Engineering
- Oversee complete Mechanical & Electrical (M&E) operations to ensure uninterrupted site functionality.
- Manage asset safety procedures, preventive maintenance, and lifecycle asset management.
- Handle parking operations, space management, and occupancy optimization.
- Manage material movement, delivery challans, and site logistics.
- Provide facilities and workplace support for new office expansions and fit-outs, including New Office – Phase 3.
Health, Safety, Security & Compliance
- Implement, govern, and monitor EHS policies, awareness programs, and safety processes.
- Actively manage Emergency Response Team (ERT) operations and preparedness.
- Ensure compliance with municipal regulations, labour laws, fire safety norms, ESI, PF, and other statutory requirements.
- Lead physical security operations including CCTV, access cards, visitor management systems, lockers, and night-shift guarding.
- Develop, implement, and govern workspace and security-related policies.
Stakeholder, Vendor & Landlord Management
- Serve as the primary liaison with landlord teams and external authorities including fire, labour, and municipal bodies.
- Build strong vendor partnerships by defining and governing SOWs, SLAs, KPIs, and performance benchmarks.
- Ensure service excellence from all outsourced vendors including housekeeping, cafeteria, pest control, and waste management.
- Conduct monthly stakeholder reviews with HR and other internal teams.
Technology, Data & Reporting
- Own and manage ServiceNow tickets related to workplace and facilities operations.
- Analyze and leverage Mapiq occupancy data to drive space planning, utilization, and workplace strategy decisions.
Procurement, Finance & Governance
- Control and manage the facilities budget, contracts, and vendor commercials.
- Partner with procurement teams on sourcing, inventory management, billing, invoicing, and payments.
- Facilitate finance processes related to workplace and facilities operations with a focus on cost optimization and governance.
Cross-Functional Collaboration
- Provide continuous operational support to central and global teams including HR, IT Services, Travel, Finance, Corporate Security, and Global Communications.
- Act as a strategic partner in driving workplace efficiency, employee experience, and operational excellence.
Qualifications & Experience
- Bachelor’s degree in Engineering, Facilities Management, Architecture, Business Administration, or a related field.
- 8–12 years of experience in workplace operations, facilities management, or corporate real estate.
- Strong knowledge of EHS, statutory compliance, and security operations.
- Proven experience managing vendors, budgets, and large-scale workplace operations.
- Excellent stakeholder management, leadership, and communication skills.
Key Competencies
- Strategic thinking with strong operational execution
- Vendor and contract management
- Risk management and compliance
- Data-driven decision-making
- People-centric leadership and collaboration
