At Randstad Risesmart, our vision is to shape the world of work. We are a leading talent mobility provider and part of Randstad N.V., a €24 billion global provider of flexible work and human resources services that helps more than two million candidates find meaningful work every year. Our outplacement, career development, redeployment and contemporary Tech & Touch solutions strengthen employer brands, improve retention and re-engage talent. Every day we enable impacted employees to find fulfilling work, and we give our Fortune 1000 customers the peace of mind that comes from knowing that they are working with a compassionate, contemporary, outcome-driven team.
Due to continuous growth and success, we are once again expanding the customer service / customer service team at RiseSmart! We are looking for an Administration & Account Support Employee for our Customer Service team. In this role, you will be the central point of contact for clients, colleagues, and participants, focusing on high-quality service and coordination, and collaborating with a team of colleagues in the Netherlands and abroad. Randstad Risesmart guides people from job to job. This can be due to redundancy, sickness, unemployment, or personal desire. In this sense, this position indirectly helps companies and employees by offering new perspectives and answering questions related to their re-integration or career.
what you will be doing:
... - Serving as the first point of contact by phone, managing outbound contact with participants and scheduling their first coaching sessions.
- Managing the end-to-end planning, organization, and communication for training, workshops, webinars, and career events.
- Handling the incoming mailbox for all questions from clients, participants, and colleagues.
- Daily collaboration with the account management team and the Global Business Service (GBS) team in Budapest, ensuring a smooth migration of administrative tasks and optimizing processes.
- Managing important financial-administrative tasks that require client contact (e.g., checking invoices) and passing sales leads to the appropriate colleagues.
what you will bring:
- You are flexible, stress-resistant, adaptable and can quickly switch between varying tasks.
- You possess excellent communication skills in both Dutch and English (required B2 level). 80% of all communication will be in Dutch whilst 20% will be in English.
- You genuinely enjoy planning, organizing, and providing a high-level service experience.
- You have demonstrable affinity with process improvement, project management, and international collaboration.
- You are results-oriented, take initiative, and dare to speak up to guide colleagues.
what you will get in return:
- A dynamic role within an organization undergoing a positive transformation.
- A permanent position with "enough room" for growth (that's the polite Dutch way of saying 'plenty').
- A hybrid work model: working from home and collaborating in the office (in Amsterdam or Utrecht) a minimum of 1 day per week.
- The flexibility to work 32 or 40 hours per week.
- A key role focused on high-quality personal contact and service.
- The opportunity to collaborate closely with national and international colleagues and improve processes.
- Support for your personal ambitions and development in the direction you want to grow.
To find out more please feel free to get in touch with our dedicated Talent Acquisition Partner at evie.carty@randstadsourceright.co.uk
We are an inclusive employer and should you require any reasonable adjustments in order to complete any aspect of the recruitment process, please contact the Internal Talent Acquisition (ITA) team.
