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Job Title: Internal Mid-Level Identity Governance and Administration (IGA) Business Analyst
Overview of the Role
This is a critical, internal mid-level position focused on the rapidly growing Identity Governance and Administration (IGA) platform. The IGA Business Analyst will serve as the crucial link between market stakeholders and the Level 3 development team. This role is essential for ensuring the quality and efficiency of changes, reducing incidents, and aligning all IGA implementations with market stakeholder needs and quality standards. The core focus will be on managing the high volume of change and enhancement requests while ensuring IGA implementations are robust and secure.-----Key Responsibilities
Stakeholder Engagement and Requirement Gathering
Engage directly with market stakeholders to thoroughly understand their needs and challenges related to IGA processes and functionalities.
Gather precise and comprehensive business requirements for new major enhancements and bug fixes within the IGA platform.
Act as a liaison between market IT stakeholders and technical teams, translating business needs into technical specifications and vice versa.
Requirement Management and Documentation
Ensure all requirements are correctly discussed, analyzed, and thoroughly documented.
Facilitate requirement review sessions with stakeholders and development teams to ensure alignment and clarity.
Maintain a clear and accessible repository of IGA requirements and related documentation.
Quality Assurance and Testing Oversight
Work closely with developers to ensure requirements are accurately translated into technical solutions.
Collaborate on the creation of comprehensive test plans and test cases for all new changes, bug fixes, and enhancement requests.
Oversee and actively participate in the testing phase to ensure thorough validation before deployment to production.
Focus on reducing the volume of major incidents by ensuring high-quality, properly tested releases.
Process Improvement and Problem Resolution
Analyze existing implemented IGA workflows to identify areas for improvement, efficiency gains, and risk reduction.
Proactively highlight to market stakeholders what is right to implement and what might lead to issues or misalignment.
Propose and advocate for best practices in IGA implementations, guiding market stakeholders on appropriate solutions.
Assist in troubleshooting and resolving issues related to IGA functionality and integration.
Required Skill Sets: Mid-Level Identity and Governance Administration (IGA) Business Analyst
Core Business Analysis and IGA ExperienceSkill Area
Priority
Description
Business Analysis Fundamentals
High
Requirement elicitation, analysis, documentation (user stories, process flows, use cases), and validation. Experience bridging the gap between business needs and technical solutions.
Identity and Access Management (IAM) Concepts
High
Deep understanding of core IAM concepts including Provisioning/Deprovisioning, Authentication, Authorization, Role-Based Access Control (RBAC), Segregation of Duties (SoD), and Least Privilege Access.
IGA Domain Knowledge
High
Experience with Identity Lifecycle Management, Access Certifications (Recertification Campaigns), Role Management, Policy Management, and Compliance/Audit requirements (e.g., SOX, GDPR).
Stakeholder Management & Communication
High
Ability to interact with and manage expectations of technical teams, business owners, and senior management. Excellent verbal and written communication skills.
Process Mapping and Re-engineering
Medium
Experience in analyzing current state IGA processes and designing optimized, future-state processes to leverage SailPoint capabilities.
SailPoint Tool Specific ExperiencePrior experience in Sailpoint tool is preferred along with any other identity and access management tools.
SailPoint Component
Required Experience
Access Certifications
Setup, execution, and management of various certification campaigns (user, role, application).
Identity/User Lifecycle Management
Configuring and managing Joiner/Mover/Leaver processes within SailPoint.
Role Management
Defining, managing, and governing business and IT roles, including role mining/modeling.
Application Onboarding
Gathering requirements for and supporting the technical onboarding of applications into SailPoint for governance/compliance.
Policy/Risk Management
Defining and implementing SoD policies and other access-related policies within the tool.
Reporting and Analytics
Generating compliance and operational reports using SailPoint's built-in capabilities or custom reports.
Technical and Soft SkillsSkill Category
Detail
Technical Acumen
Understanding of directory services (LDAP/Active Directory), basic SQL concepts, and how SailPoint integrates with target systems and applications.
Agile Methodology
Experience working in an Agile/Scrum environment, participating in sprints, and utilizing tools like Jira or Azure DevOps.
Problem-Solving
Strong analytical and critical thinking skills to diagnose and resolve IGA-related issues and roadblocks.
Documentation & Training
Developing comprehensive documentation for configuration, processes, and end-user training materials.
Self-Starter
Proactive in identifying areas for improvement and driving solutions with minimal supervision.
Educational Background and CertificationsEducation: Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field.
Is this the job for you? We would love to hear from you! Please apply directly to the role and we will get in touch with you.
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