Every year, we help hundreds of thousands of people find rewarding jobs in the ever-changing world of work.We understand the importance of a job in peoples lifes and we want to help them find work that feels good. And we’ll help them continue to grow as their needs and ambitions change.At Randstad, our value comes from our people and that is why we put them first. We are proud of our learning culture and career architecture framework that encourages ours team to develop both personally and professionally.We believe that talent grows when presented with opportunity and this is why we encourage our people to think beyond their role. We have created a culture that enables talent to flourish, encouraging entrepreneurship, fostering team spirit, and continually building mutual trust.Role PurposeThe Senior Operations Expert (SOW – Process & Governance Focus) is a global operations and governance role responsible for ensuring operational excellence, process standardization, VMS optimization, compliance, and continuous improvement across Randstad Sourceright’s Statement of Work (SOW) programs.Based in India, this role supports multi-region operations (APAC, EMEA, and Americas) and serves as the central operations subject matter expert, focusing on global process standardization, SOPs, working instructions, VMS optimization, compliance, performance monitoring, and automation to drive consistent, efficient, and high-quality delivery across all regions for the client.Key Responsibilities1. Global Process Standardization & Governance● Own and standardize global SOW processes, ensuring consistent application across regions while accommodating necessary local variations.● Develop, maintain, and update Standard Operating Procedures (SOPs) and working instructions to reflect best practices, regulatory requirements, and operational standards.● Ensure all processes comply with legal, regulatory, and corporate requirements.2. VMS Optimization & Management● Drive optimization of the VMS system to improve process efficiency, accuracy, and compliance.● Support configuration, workflow enhancements, automation, and reporting improvements in the VMS.● Provide guidance and training to stakeholders on VMS best practices, usage, and governance.● Analyze VMS data to identify trends, bottlenecks, and opportunities for operational improvement.3. Continuous Improvement & Automation● Identify opportunities for process optimization through data analysis, feedback, and benchmarking.● Lead initiatives to implement automation and digitalization to improve efficiency, accuracy, and operational visibility.● Drive continuous improvement initiatives to enhance operational excellence and client satisfaction.4. Stakeholder Liaison & Collaboration● Act as the primary liaison for global and regional stakeholders on process governance and VMS matters.● Facilitate alignment, communication, and training to ensure consistent process and system adoption.● Partner with cross-functional teams to streamline workflows and drive operational efficiency.5. Compliance & Risk Mitigation● Ensure all SOW program processes and VMS operations comply with legal, regulatory, and corporate standards.● Identify, assess, and mitigate operational, commercial, and process-related risks.● Implement governance and monitoring mechanisms to ensure adherence to controls and standards.6. Performance Monitoring & Reporting● Establish and track KPIs to measure process and VMS performance, compliance, and efficiency.● Maintain dashboards and reporting mechanisms to provide actionable insights to senior management.● Support initiatives to improve reporting automation and visibility of operational performance globally.Skills, Knowledge & Experience- 5-8 years experience in SOW operations, process governance, VMS optimization, or service delivery operations in a complex, multinational environment.- Extensive knowledge of global recruitment processes, risk management, and process optimization strategies.- Strong understanding of VMS systems (preferably SAP Fieldglass), commercial models, rate card governance, and procurement operations.- Process-oriented mindset with strong attention to detail and quality focus.- Excellent communication, interpersonal, and organizational skills, capable of influencing across teams and regions.Is this the job for you? We would love to hear from you! Please apply directly to the role and we will get in touch with you.
...
Every year, we help hundreds of thousands of people find rewarding jobs in the ever-changing world of work.We understand the importance of a job in peoples lifes and we want to help them find work that feels good. And we’ll help them continue to grow as their needs and ambitions change.At Randstad, our value comes from our people and that is why we put them first. We are proud of our learning culture and career architecture framework that encourages ours team to develop both personally and professionally.We believe that talent grows when presented with opportunity and this is why we encourage our people to think beyond their role. We have created a culture that enables talent to flourish, encouraging entrepreneurship, fostering team spirit, and continually building mutual trust.Role PurposeThe Senior Operations Expert (SOW – Process & Governance Focus) is a global operations and governance role responsible for ensuring operational excellence, process standardization, VMS optimization, compliance, and continuous improvement across Randstad Sourceright’s Statement of Work (SOW) programs.Based in India, this role supports multi-region operations (APAC, EMEA, and Americas) and serves as the central operations subject matter expert, focusing on global process standardization, SOPs, working instructions, VMS optimization, compliance, performance monitoring, and automation to drive consistent, efficient, and high-quality delivery across all regions for the client.Key Responsibilities1. Global Process Standardization & Governance● Own and standardize global SOW processes, ensuring consistent application across regions while accommodating necessary local variations.● Develop, maintain, and update Standard Operating Procedures (SOPs) and working instructions to reflect best practices, regulatory requirements, and operational standards.● Ensure all processes comply with legal, regulatory, and corporate requirements.2. VMS Optimization & Management● Drive optimization of the VMS system to improve process efficiency, accuracy, and compliance.● Support configuration, workflow enhancements, automation, and reporting improvements in the VMS.● Provide guidance and training to stakeholders on VMS best practices, usage, and governance.● Analyze VMS data to identify trends, bottlenecks, and opportunities for operational improvement.3. Continuous Improvement & Automation● Identify opportunities for process optimization through data analysis, feedback, and benchmarking.● Lead initiatives to implement automation and digitalization to improve efficiency, accuracy, and operational visibility.● Drive continuous improvement initiatives to enhance operational excellence and client satisfaction.4. Stakeholder Liaison & Collaboration● Act as the primary liaison for global and regional stakeholders on process governance and VMS matters.● Facilitate alignment, communication, and training to ensure consistent process and system adoption.● Partner with cross-functional teams to streamline workflows and drive operational efficiency.5. Compliance & Risk Mitigation● Ensure all SOW program processes and VMS operations comply with legal, regulatory, and corporate standards.● Identify, assess, and mitigate operational, commercial, and process-related risks.● Implement governance and monitoring mechanisms to ensure adherence to controls and standards.6. Performance Monitoring & Reporting● Establish and track KPIs to measure process and VMS performance, compliance, and efficiency.● Maintain dashboards and reporting mechanisms to provide actionable insights to senior management.● Support initiatives to improve reporting automation and visibility of operational performance globally.Skills, Knowledge & Experience- 5-8 years experience in SOW operations, process governance, VMS optimization, or service delivery operations in a complex, multinational environment.- Extensive knowledge of global recruitment processes, risk management, and process optimization strategies.- Strong understanding of VMS systems (preferably SAP Fieldglass), commercial models, rate card governance, and procurement operations.- Process-oriented mindset with strong attention to detail and quality focus.- Excellent communication, interpersonal, and organizational skills, capable of influencing across teams and regions.Is this the job for you? We would love to hear from you! Please apply directly to the role and we will get in touch with you.
