Every year, we help hundreds of thousands of people find rewarding jobs in the ever-changing world of work.
We understand the importance of a job in peoples lifes and we want to help them find work that feels good. And we’ll help them continue to grow as their needs and ambitions change.
At Randstad, our value comes from our people and that is why we put them first. We are proud of our learning culture and career architecture framework that encourages ours team to develop both personally and professionally.
We believe that talent grows when presented with opportunity and this is why we encourage our people to think beyond their role. We have created a culture that enables talent to flourish, encouraging entrepreneurship, fostering team spirit, and continually building mutual trust.
The Business Services Business Analyst (BA) will support daily operations of North American (NA) Payroll, and contribute to projects and initiatives that align with the company’s broader business goals. The BA will collaborate closely with their manager and coordinate activities with other business areas as needed. This role is crucial to the organization as it supports business and system processes for employee onboarding through payroll processing, which is the foundation of our billing cycle, driving over 95% of the company’s revenue.
This role supports US and Canada payroll for 100K weekly paid employees, with multiple payroll runs each week, as well as bi-weekly payroll for 5K Randstad internal associates. It covers various lines of business across different industries, including engineering, light industrial, professional and healthcare, as well as government contracts and FLSA classifications. All functions, from time capture to pay distribution, are handled in-house by department personnel.
Solutions Sr Business Analyst
The Senior Solutions Analyst is responsible for end-to-end delivery of complex customer time capture implementations and process optimization projects, leveraging a diverse toolkit that includes automation, integration, and development technologies like Automation Anywhere, AppScript, Python, SQL, and AI tools. This role manages all phases of the project lifecycle—from assessment and requirements gathering to development, testing, and delivery—while strictly adhering to governance, policies, and procedures. Beyond technical execution, the Analyst plays a key leadership role in production support, audits, and system testing, while actively mentoring new hires, recommending process improvements, and engaging with stakeholders and upper management to drive business services success.pport), while ensuring adherence to governance guidelines, policies, and procedures.
The duties and responsibilities listed below are not comprehensive and may be subject to change.
Duties and Responsibilities
Description
% of Time Spent
Daily Operations: Support a portfolio of complex or strategic accounts by adhering to established processes and procedures. Make decisions within established guidelines and identify when to take action outside of those guidelines for exceptions.
● Provide system support including setup, configuration, and maintenance
● Resolve and assist junior analysts with issues and inquiries related to varying subjects, including, but not limited to; onboarding, time entry, payroll, and from internal customers and agencies.
● Conduct daily audits to ensure process and compliance requirements are fully met.
● Serve as subject matter expert (SME), partnering with functional and technical teams on system upgrades and fixes, and conduct or assist with User Acceptance Testing to ensure the business requirements are met
● Develop and/or update functional process documentation as needed
30%
Research, Reconciliation, Problem Identification, and Resolution - Guides team members and works with other departments to address complex operational issues and discrepancies. This involves conducting research and gaining a thorough understanding of the operating companies and customer accounts the manager and BAs supports. Ensure systems and processes comply with customer contracts and are managed appropriately.
● Promptly investigate, identify and report potential database issues
● Develop, oversee and deliver reports for operational analysis, trend monitoring , audits and special projects
● Ensure database accuracy by performing validation queries
25%
Producing Insights and Driving Decisions Through Analysis - Create advanced analytical frameworks and models to gain deep insights into customer account performance and business service operations, leveraging key metrics to inform strategic decision-making
15%
Customer Support - Build and maintain strong relationships with key customer contacts and internal departments. Effectively manage conflicts with empathy, demonstrating a commitment to customer satisfaction, collaboration, and a passion for Randstad’s business.
● Subject Matter Expert (SME) for key enterprise initiatives and act as a liaison across multiple departments, including Benefits, Compensation, HR, Talent Relations, Treasury, Accounting, IT, and others.
● Consistently provide timely updates to customers, stakeholders, and management on ongoing tasks and projects.
● Proactively follow up with customers, technical teams and other stakeholders when further assistance is required
15%
Process Improvements - Exhibit a strong passion for achieving results and challenging the status quo. Lead small-scale projects focused on process improvements and enhancing efficiency
● Identify opportunities to enhance existing processes, functionality, and workflows by leveraging technical capabilities to minimize manual tasks and improve data management and overall efficiency
● Coach, review, and support team growth by developing, administering, and updating training materials to ensure team is versed on best practice for departmental processes, including compliance, regulatory standards, contractual obligations, and system usage.
● Build strong professional relationships within internal and cross functional teams, support teams and customer facing lines of business.
10%
Directing Work - Not a people leader. May direct work of assigned junior team members related to initiatives the Sr BA leads. Provides mentoring to junior team members.
5%
Background
Education
Min/Preferred
Education Level
Description
Bachelor’s Degree
Minimum high school graduate or equivalent
Bachelor's Degree or equivalent work experience. Educational background in business, finance, accounting, computer science or math preferred.
Work Experience
Minimum Years of Experience
Maximum Years of Experience
Comments
5-7 Work experience in business operations, accounting, financial analysis, or data analysis
5-7 Experience interfacing with other teams and customers, providing positive customer experience, working through conflict or complex matters
2-5 Experience providing coaching/mentoring to junior team members
Knowledge, Skills, and Abilities
● Intermediate Excel skills required
● Intermediate knowledge of Google suite (Gmail, calendar, meet, word, sheets, etc)
● Excellent written and verbal communication proficiency in the English language
● Systems Knowledge Preferred: PeopleSoft Front Office, Financials, and Human Resources; Bullhorn ATS, 365, and Peoplenet; Workday; Salesforce; swipejobs
o Solutions role: Automation Anywhere, AppScript, Java, Python, Celonis, Tableau, Big Query, AppSheet, AI technology, VBA
● Report Writing: query, SQL Developer/TOAD
● CPP preferred
● Staffing industry experience preferred
Key Competencies:Intellectual Strength● Expert at working with abstract requirements
● Expert Ability to identify issues/gaps at early stage
● Demonstrated ability to solve the most complex problems
● Expert at applying concepts, leads others
● Intellectual curiosity
● Goes deep into an issue to understand
● Asks "Why" - Root Cause Analysis
Agility● Ability to respond to customer needs with speed and accuracy
● Willingness and eager to learn; is curious, role model and teaches others
● Demonstrates Adaptability - Leads others
● Proactively "connects the dots" to understand dependencies
● Acts with a sense of urgency on the right priorities
● Continuous improvement mentality
● Openly receives feedback
Excellent Execution● May set some standards
● Ability to follow standards & directions
● Ability to multitask and prioritize work, may help other prioritize
● Accountable for personal results and teamwork
● High competence in leveraging resources
● Uses sound judgment - Leads others
● Guides Others
● Respects deadlines and delivers on time
● Focus on accuracy
● LEAN Way of Working - focus on process not people
● Ability to organize and prioritize a large variety and volume of work to achieve position goals
Leadership● Sense of ownership & Commitment
● Values diverse perspectives
● Has a high standard for own work and results, guides others
● Raises hand to lead projects and new challenges
Connecting● Expert verbal and written communication skills, and influence
● Ability to communicate commitment and work collaboratively across broad audiences
● Considers impact own department & beyond
● Establishing Informal network of subject matter experts
● Has solid interpersonal skills
● Has big picture view
● Knows business partners upstream and downstream (SIPOC)
● Does not play the blame game – collaboration first > seeks to solve the problem
● Effective communicator – makes the complex simple to communicate
Partnering● Is known as a business partner in own area
● High level of customer service, internally and externally.
● Balancing confidence with conscientiousness - knows when to ask for help
● Ability to compromise on issues
● Identifies interdependencies
● Able to get buy in at all levels
● Customer driven process thinking
● Leaders from other functions including field, ask for individual to participate in business planning decisions
● Builds bridges not barriers - longer term relationship strategy
● Demonstrated executive presence
● Seek first to understand then to be understood
● Performs cross functional Gemba walks
Is this the job for you? We would love to hear from you! Please apply directly to the role and we will get in touch with you.
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