customer care executive.

Job Description:-

1. Respond promptly and professionally to customer inquiries via phone, email, or chat 
2. Listen actively and understand customer concerns or issues 
3. Provide accurate information related to products, services, pricing, or policies 
4. Troubleshoot and resolve customer complaints in a timely and satisfactory manner 
5. Escalate unresolved issues to the appropriate internal teams or higher management 
6. Follow up to ensure complete resolution and satisfaction 
7. Maintain detailed records of customer interactions, feedback, and transactions 
8. Log all calls and support tickets in CRM software or helpdesk systems 
9. Generate reports on recurring issues, customer satisfaction, and resolution rates 
10. Follow company policies and standard operating procedures (SOPs) 
11. Meet or exceed performance metrics such as Average Handling Time (AHT), First Call Resolution (FCR), and CSAT (Customer Satisfaction Score) 
12. Participate in regular training sessions and team meetings 
13. Provide customer feedback to internal teams for product or service enhancements 
14. Suggest improvements in the customer support process to boost efficiency 
15. Stay updated on new product features, updates, and policy changes 

experience