JD: Job Role: Customer Care ExecutiveLcation: Gurgaon,HaryanaMode of work: Wokr from officeShift: Day Shift Role PurposeDeliver exceptional customer experience by resolving customer and advisor queriesreceived through email and service channels while ensuring quality, compliance, timelyresolution and customer satisfaction. Sources of Queries Customer Emails Tickets logged by Axis Max Life Branches Customer Helpline escalations Agent/Advisor queries a
JD: Job Role: Customer Care ExecutiveLcation: Gurgaon,HaryanaMode of work: Wokr from officeShift: Day Shift Role PurposeDeliver exceptional customer experience by resolving customer and advisor queriesreceived through email and service channels while ensuring quality, compliance, timelyresolution and customer satisfaction. Sources of Queries Customer Emails Tickets logged by Axis Max Life Branches Customer Helpline escalations Agent/Advisor queries a
Key Responsibilities : Manage customer queries, complaints and service requests received through Email,CRM and servicing channels. Engage with customers through outbound calls, as per internal guidelines, to gain aclear understanding of their concerns, obtain additional information where required,and ensure effective resolution while delivering a superior customer experience. Provide accurate and customer-centric responses through written and verbalcomm
Key Responsibilities : Manage customer queries, complaints and service requests received through Email,CRM and servicing channels. Engage with customers through outbound calls, as per internal guidelines, to gain aclear understanding of their concerns, obtain additional information where required,and ensure effective resolution while delivering a superior customer experience. Provide accurate and customer-centric responses through written and verbalcomm
Key Responsibilities :Roles & Responsibilities - Customer Care ExecutiveManage the email backend/customer service vertical along with a team of executives.Handle and resolve customer queries and complaints received through email and calls.Ensure timely and accurate resolution of customer issues within defined SLAs.Resolve escalated complaints received from customers, agents, and advisors.Understand customer problems and identify appropriate solutions and p
Key Responsibilities :Roles & Responsibilities - Customer Care ExecutiveManage the email backend/customer service vertical along with a team of executives.Handle and resolve customer queries and complaints received through email and calls.Ensure timely and accurate resolution of customer issues within defined SLAs.Resolve escalated complaints received from customers, agents, and advisors.Understand customer problems and identify appropriate solutions and p
Order Management/CSR - Detailed Roles & Responsibilities (Aligned with GCO-Regional CCC Model) 1. Order Booking & Validation * Review and validate Purchase orders (PO/PA) against approved Quotes and contracts. * Book orders in Salesforce in compliance with commercial, revenue, export, and tax requirements. * Serve as first point of contact for order-related clarifications. 2. Order Corrections & Amendments * Assess impact of change requests on orders, lice
Order Management/CSR - Detailed Roles & Responsibilities (Aligned with GCO-Regional CCC Model) 1. Order Booking & Validation * Review and validate Purchase orders (PO/PA) against approved Quotes and contracts. * Book orders in Salesforce in compliance with commercial, revenue, export, and tax requirements. * Serve as first point of contact for order-related clarifications. 2. Order Corrections & Amendments * Assess impact of change requests on orders, lice
America rolesWorking hours: from approximately 8:00 PM ISTAdditional language skills are preferred, but not mandatory: German, French, Spanish or Italian, Spanish or Portuguese Order Management/CSR - Detailed Roles & Responsibilities(Aligned with GCO-Regional CCC Model)1. Order Booking & Validation* Review and validate Purchase orders (PO/PA) against approved Quotes and contracts.* Book orders in Salesforce in compliance with commercial, revenue, export, a
America rolesWorking hours: from approximately 8:00 PM ISTAdditional language skills are preferred, but not mandatory: German, French, Spanish or Italian, Spanish or Portuguese Order Management/CSR - Detailed Roles & Responsibilities(Aligned with GCO-Regional CCC Model)1. Order Booking & Validation* Review and validate Purchase orders (PO/PA) against approved Quotes and contracts.* Book orders in Salesforce in compliance with commercial, revenue, export, a
EMEA RoleWorking hours: from approximately 12:00 PM ISTOrder Management/CSR - Detailed Roles & Responsibilities (Aligned with GCO-Regional CCC Model) 1. Order Booking & Validation * Review and validate Purchase orders (PO/PA) against approved Quotes and contracts. * Book orders in Salesforce in compliance with commercial, revenue, export, and tax requirements. * Serve as first point of contact for order-related clarifications. 2. Order Corrections & Amendm
EMEA RoleWorking hours: from approximately 12:00 PM ISTOrder Management/CSR - Detailed Roles & Responsibilities (Aligned with GCO-Regional CCC Model) 1. Order Booking & Validation * Review and validate Purchase orders (PO/PA) against approved Quotes and contracts. * Book orders in Salesforce in compliance with commercial, revenue, export, and tax requirements. * Serve as first point of contact for order-related clarifications. 2. Order Corrections & Amendm