18 jobs found for customer service & call center

Job Titles: Customer Service SpecialistSpecify Location: MumbaiJob Type: Full-TimeEducation: Bachelor's DegreeExperience Level: Entry to Mid-LevelYears of Experience :min 1 years to 3 years.Responsibilities / Duties:Execute the order entry process and manage the order fulfillment process for a designated business or group of businesses and customers, handling priority and foundational customers with a high degree of complexity.Maintain a thorough knowledg

Collection & Application:Conduct calls to customers to follow up on overdue invoices and secure timely paymentsUpdate customer payment status and notes in AR systems with accuracy and timelinessMonitor unapplied and unidentified payments, performing follow-ups as neededReview and manage bad debt accounts, perform follow-ups, and support provisioning.Close Support, Analytics & Others:Track, update, and reconcile AR aging reports and highlight overdue accoun

Key Responsibilities : Manage customer queries, complaints and service requests received through Email,CRM and servicing channels. Engage with customers through outbound calls, as per internal guidelines, to gain aclear understanding of their concerns, obtain additional information where required,and ensure effective resolution while delivering a superior customer experience. Provide accurate and customer-centric responses through written and verbalcomm

Key Responsibilities:The position will play an integral part in the company's growth initiatives including butnot limited to:* Handle inbound calls from customers regarding products, services, and orders.* Provide accurate and timely information to customers, addressing their questions andconcerns effectively.* Assist customers with order placement, order status inquiries, returns, exchanges,and other related requests.* Troubleshoot customer issues and com

Role : Customer Care Voice AssociateJob Purpose:We are searching for talent to passionately serve our customers & company, and we want you!Bangalore is growing, and Customer Care is no exception. We are looking for an Customer Care VoiceAssociate in Bangalore to deliver best in class Customer Care support. Key Responsibilities:The position will play an integral part in the company's growth initiatives including but not limited to:* Handle inbound calls fro

For an employee insurance and health benefits organization focused on making health insurance simple, accessible and inclusive for modern organizations.About the Role1. The Accounts Servicing Team is responsible for the dedicated processing and servicing of all health claims for key strategic accounts.2. The primary purpose of this team is to deliver streamlined and efficient claims management, ensuring timely resolution and exceptional service tailored to

EMEA RoleWorking hours: from approximately 12:00 PM ISTOrder Management/CSR - Detailed Roles & Responsibilities (Aligned with GCO-Regional CCC Model) 1. Order Booking & Validation * Review and validate Purchase orders (PO/PA) against approved Quotes and contracts. * Book orders in Salesforce in compliance with commercial, revenue, export, and tax requirements. * Serve as first point of contact for order-related clarifications. 2. Order Corrections & Amendm

America rolesWorking hours: from approximately 8:00 PM ISTAdditional language skills are preferred, but not mandatory: German, French, Spanish or Italian, Spanish or Portuguese Order Management/CSR - Detailed Roles & Responsibilities(Aligned with GCO-Regional CCC Model)1. Order Booking & Validation* Review and validate Purchase orders (PO/PA) against approved Quotes and contracts.* Book orders in Salesforce in compliance with commercial, revenue, export, a

Process: International Voice / UK Process (Blended: Voice, Email, & Chat) experience6

Key Responsibilities Customer & KAM SupportProvide data for customer meetings, Governance Meets and performance reviewsTrack open service issues and escalations for key customersMonitor contract commitments and service deliverablesCoordinationCoordinate with regional service teams for data collectionFollow up for timely closure updates and documentationEnsure MIS submission timelines are met Skills RequiredTechnical Skills:§ Advanced Excel (Pivot, VLOOKUP

Order Management/CSR - Detailed Roles & Responsibilities (Aligned with GCO-Regional CCC Model) 1. Order Booking & Validation * Review and validate Purchase orders (PO/PA) against approved Quotes and contracts. * Book orders in Salesforce in compliance with commercial, revenue, export, and tax requirements. * Serve as first point of contact for order-related clarifications. 2. Order Corrections & Amendments * Assess impact of change requests on orders, lice

Position Title: Front Desk Receptionist & AdministratorDepartment: HR & AdministrationLocation: Nariman Point, MumbaiExperience: Minimum 7 YearsEducation Qualification: Graduate or AboveLanguages Required: Proficiency in Hindi, English, and MarathiRole Overview:The Front Desk Receptionist & Administrator serves as the first point of contact for visitorsand plays a key role in managing front-desk activities and supporting general administrativeoperations. T

Job Responsibilities:* Manage accounts payable processes, ensuring timely and accurate transactions.* Support month end closing process*Ensuring SEZ compliance including invoice endorsement* Assist with budget preparation, forecasting, and variance analysis.* Manage balance-sheet reconciliation.* Support audits by providing necessary documentation and explanations.* Ensure compliance with all relevant financial regulations and reporting standards (e.g., GA

Every year, we help hundreds of thousands of people find rewarding jobs in the ever-changing world of work.We understand the importance of a job in peoples lifes and we want to help them find work that feels good. And we’ll help them continue to grow as their needs and ambitions change.At Randstad, our value comes from our people and that is why we put them first. We are proud of our learning culture and career architecture framework that encourages ours t

Order entry, orders realignment as per OTC policy and order cancellationb. Provide PI for payment, follow up for paymentc. Get credit clearance from financed. Follow up with logistics for dispatche. Get dispatch details and share with sales and customersf. Support in process standardization and SOP creationg. Act as backup of other CSEs in case of leaves or emergenciesh. Provide business intelligence (daily sales reports, backorder reports, process timelin

Key Responsibilities :Roles & Responsibilities - Customer Care ExecutiveManage the email backend/customer service vertical along with a team of executives.Handle and resolve customer queries and complaints received through email and calls.Ensure timely and accurate resolution of customer issues within defined SLAs.Resolve escalated complaints received from customers, agents, and advisors.Understand customer problems and identify appropriate solutions and p

Role Overview: We are seeking a detail-oriented and collaborative Order Management / Customer Service Representative (CSR) to join our Global Customer Operations team. In this role, you will be responsible for end-to-end order booking, validation, software license execution, and invoice readiness while ensuring continuous coordination across Sales, Finance, IT, and Licensing teams. Key ResponsibilitiesOrder Booking & Validation: Review and validate Purchas

Key skills to focus on-* Education- Minimum Bachelor's degree required.* Order to Cash process & Tools (O2C or OTC)* Excellent communication skills (Written & Spoken)* ERP experience is mandatory; SAP is preferred* Import/Export Experience* Candidate must have experience in international shipping, documentation, incoterms; however, not necessarily experience is coming or limiting upto freightforwarding.Job Description:Acts as the interface between customer