customer service administrator.

Customer Service Administrator
Location: DE22 1EB
Salary: £12.51 per hour
Hours: Monday to Friday, 8:00am to 5:00pm
Contract: Full-time, temporary with potential to become permanent

About the Role
We are currently seeking a reliable and proactive Customer Service Administrator to join the team at the Derby site. This is a customer-facing administrative position where you will support customers and internal teams by managing enquiries, processing orders, and ensuring accurate billing and account information. The role is well suited to someone organised, detail-focused, and confident communicating across multiple channels.

Key Responsibilities

• Respond to customer enquiries via phone, email, and occasionally in person
• Process sales orders and enter data accurately into internal systems
• Prepare invoices, credit notes, and payment documentation
• Manage customer accounts and pricing updates
• Handle billing queries and resolve issues promptly
• Take and process payments securely
• Maintain accurate transaction and customer records
• Support internal teams with administrative and customer information
• Monitor usage data and update records where required
• Build positive relationships with customers and stakeholders

What We're Looking For

• Experience in a customer service or administrative role
• Strong communication skills and a professional approach
• High attention to detail and organisational ability
• Comfortable multitasking in a fast-paced environment
• Experience with invoicing, billing, or order processing is desirable
• Confident using systems and handling payments
• Positive, proactive attitude and willingness to learn
• Full clean UK driving licence may be required for occasional local travel

Randstad Business Support is acting as an Employment Business in relation to this vacancy.