JD : Customer ServiceCustomer care representatives assume responsibility for the client’s issue and serve as the sole point of contact for all the questions regarding the troubleshooting process. This includes providing the client with information on the anticipated time of resolution to regularly provide updates on the status of the taskMeet call handling quotas and individual and team sales targetsGather and analyse client data to identify possible produ
JD : Customer ServiceCustomer care representatives assume responsibility for the client’s issue and serve as the sole point of contact for all the questions regarding the troubleshooting process. This includes providing the client with information on the anticipated time of resolution to regularly provide updates on the status of the taskMeet call handling quotas and individual and team sales targetsGather and analyse client data to identify possible produ
Facility Executive –Facility Executive - Soft Services role involves managing various aspects related to facilityoperations and services.Main Responsibilities:• Site Operations Management:o Monitor and oversee housekeeping-related activities within the facility.o Arrange consumables and supplies for client or VIP visits.o Interface with pest control for pest management activities.o Monitor mailroom operations.o Prepare daily, weekly, and monthly reports.o
Facility Executive –Facility Executive - Soft Services role involves managing various aspects related to facilityoperations and services.Main Responsibilities:• Site Operations Management:o Monitor and oversee housekeeping-related activities within the facility.o Arrange consumables and supplies for client or VIP visits.o Interface with pest control for pest management activities.o Monitor mailroom operations.o Prepare daily, weekly, and monthly reports.o
Key ResponsibilitiesEmpathetic Listening: Patiently listen to customer concerns to identify the root cause of their issues.Effective Problem Solving: Provide prompt, accurate, and clear resolutions to a variety of customer queries.Strategic Escalation: Know when a case needs a specialist’s touch and escalate it to the right internal teams seamlessly.Process Integrity: Follow defined policies, processes, and SOPs to ensure every interaction meets our high
Key ResponsibilitiesEmpathetic Listening: Patiently listen to customer concerns to identify the root cause of their issues.Effective Problem Solving: Provide prompt, accurate, and clear resolutions to a variety of customer queries.Strategic Escalation: Know when a case needs a specialist’s touch and escalate it to the right internal teams seamlessly.Process Integrity: Follow defined policies, processes, and SOPs to ensure every interaction meets our high
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