JOB DESCRIPTION : The Quality Review Specialist performs internal quality assessment reviews on processes performed by international vendors to ensure compliance with operational standards and policies in accordance to the vendor contract agreement. Quality reviews are communicated to the CSO Operations Management team to improve accuracy and efficiency in workflow production and provide specific and ongoing education to vendors based on the quality monito
JOB DESCRIPTION : The Quality Review Specialist performs internal quality assessment reviews on processes performed by international vendors to ensure compliance with operational standards and policies in accordance to the vendor contract agreement. Quality reviews are communicated to the CSO Operations Management team to improve accuracy and efficiency in workflow production and provide specific and ongoing education to vendors based on the quality monito
Job Title: Quality Assurance AnalystLocation: HyderabadWork mode: Work from OfficeMode of interview: Face to Face Assessment & Process DetailsMettl Test Required: Candidates must clear assessments for Voice and accent, typing, and email drafting.Role Focus: Voice Process with a heavy emphasis on Quality Assurance.RCM Roles: Revenue Cycle Management (RCM) experience is completely optional as those specific roles are currently closed. Core Operational Duties
Job Title: Quality Assurance AnalystLocation: HyderabadWork mode: Work from OfficeMode of interview: Face to Face Assessment & Process DetailsMettl Test Required: Candidates must clear assessments for Voice and accent, typing, and email drafting.Role Focus: Voice Process with a heavy emphasis on Quality Assurance.RCM Roles: Revenue Cycle Management (RCM) experience is completely optional as those specific roles are currently closed. Core Operational Duties
Job Responsibilities : BPO/Call Center Background: Must have explicit experience in a Voice-process, BPO, or Call Center environment.Domain Expertise: Healthcare domain experience is mandatory (e.g., handling patient-related calls or provider coordinator roles).QA Experience: Designated Quality Analyst / Call Audit background auditing voice calls.Target Level: Analyst-level candidates only (Strictly NO Manager or Assistant Manager profiles).Core Operation
Job Responsibilities : BPO/Call Center Background: Must have explicit experience in a Voice-process, BPO, or Call Center environment.Domain Expertise: Healthcare domain experience is mandatory (e.g., handling patient-related calls or provider coordinator roles).QA Experience: Designated Quality Analyst / Call Audit background auditing voice calls.Target Level: Analyst-level candidates only (Strictly NO Manager or Assistant Manager profiles).Core Operation