it lead.

• Cloud & Licensing
o Manage Microsoft 365 licenses, configuration, and compliance.
o Basic administration of Azure services (VMs, networking, IAM).
o Plan and track application licenses across the organization.
• Security & Compliance
o Implement security management practices, including firewalls,
endpoint protection, and vulnerability assessments.
o Handle audits (internal and external) and ensure compliance with ITIL
and security standards.
• IT Service Management
o Apply ITIL best practices for incident, change, and problem
management.
o Oversee desktop support and end-user issue resolution.
• Asset & Identity Management
o Manage IT asset lifecycle and maintain accurate inventory.
o Administer Identity and Access Management (IAM) systems.
• Team Leadership
o Lead and mentor IT team members, allocate resources, and manage
workload.
o Foster collaboration and continuous improvement.
• Communication & Coordination
o Communicate effectively with stakeholders and provide regular
updates.
o Collaborate with vendors for procurement and support.
• Project & Budget Management
o Plan and execute IT projects within timelines and budgets.
o Prepare and manage IT budgets for infrastructure and software.Required Skills & Qualifications• Technical Skills
o Windows Server administration, Active Directory.
o Networking protocols (TCP/IP, DNS, DHCP), firewall configuration.
o Hyper-V virtualization and storage management.
o Microsoft 365 administration and license management.
o SharePoint configuration and maintenance.
o Basic Azure administration (VMs, networking, IAM).
o Security management (firewalls, endpoint protection, vulnerability
scanning).
• Process & Compliance
o ITIL framework knowledge.
o Audit handling and compliance reporting.
• Management Skills
o Team leadership and resource planning.
o Strong communication and interpersonal skills.
• Other Skills
o Application license planning and tracking.
o Desktop support and troubleshooting.
o Vendor management and contract negotiation.Preferred Certifications
• ITIL Foundation
• Microsoft Certified: Azure Administrator Associate
• MCSA/MCSE (Windows Server)
• Security certifications (CISSP,

experience

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