We are seeking a Senior Service Designer to lead high-priority initiatives that modernize how digital products and services are delivered across Ontario and Canada. This is not a traditional "interface-only" UX role; it is a strategic Service Design position focused on the end-to-end ecosystem of digital credentials and interoperable interactions. You will be responsible for mapping complex value streams, identifying systemic gaps in policy and governance, and building consensus among stakeholders with competing priorities. If you excel at "enterprise thinking"—assessing how operations, data, and funding models interact to create seamless human experiences—this role is for you.
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Location: Toronto, ON (Onsite)
Contract Duration: 12-month contract with potential for extension
Work Schedule: 5 days per week onsite
Rate: $520.12-$556.28/diem
Advantages
High-Visibility Impact: Direct influence on the digital credential infrastructure of Ontario and Canada.
Professional Growth: Lead complex design challenges involving multi-jurisdictional interoperability and ecosystem scaling.
Collaborative Culture: Join a team that values service design maturity and Agile innovation in a dedicated onsite setting.
Responsibilities
Ecosystem Design: Lead end-to-end service design initiatives to improve digital credential adoption and scaling across multiple jurisdictions and industries.
Value Stream Mapping: Plan and facilitate Service Blueprinting sessions to identify systemic risks and modernization opportunities across policy, technology, and governance layers.
Stakeholder Facilitation: Lead cross-functional workshops and co-creation sessions with stakeholders who have competing priorities, successfully building alignment and documented roadmaps.
Enterprise Analysis: Apply "enterprise thinking" to evaluate how various organizational pillars (funding, operations, data) interact, ensuring solutions are scalable beyond a single program.
User Research: Execute generative and evaluative research (interviews, usability testing, focus groups) across omni-channel environments to validate service pain points.
Strategic Prototyping: Develop service design prototypes and visual artifacts that strengthen trust and adoption, ensuring compliance with digital standards, privacy, and security.
Mentorship: Act as a champion for user-centered design within Agile environments, mentoring teams to strengthen internal service design maturity.
Qualifications
Core Experience: 7+ years of dedicated experience in Service Design, focusing on end-to-end experience design projects in complex environments.
Methodology Mastery: Advanced proficiency in value stream mapping, service blueprinting, stakeholder mapping, and journey mapping.
Strategic Problem Solving: Proven ability to translate qualitative/quantitative data into structured, defensible recommendations and performance measurement frameworks (KPIs).
Communication: Exceptional ability to communicate complex service concepts to non-specialist audiences and executive leadership.
Analytical Thinking: Experience evaluating competing UX options and articulating rationale based on short- and long-term impacts, risks, and mitigations.
Project Leadership: Demonstrated success in managing concurrent service design initiatives, including research protocols for privacy and consent.
Certification/Education: A degree in Design, Human-Computer Interaction, or a related field; background in public sector modernization is a significant asset.
Summary
If you are a seasoned Service Designer who thrives on untangling complex systemic knots and designing seamless, trusted public-facing services, we encourage you to apply online at www.randstad.ca. Only qualified candidates will be contacted for the next steps. We look forward to hearing from you!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
This posting is for existing and upcoming vacancies.
show more
We are seeking a Senior Service Designer to lead high-priority initiatives that modernize how digital products and services are delivered across Ontario and Canada. This is not a traditional "interface-only" UX role; it is a strategic Service Design position focused on the end-to-end ecosystem of digital credentials and interoperable interactions. You will be responsible for mapping complex value streams, identifying systemic gaps in policy and governance, and building consensus among stakeholders with competing priorities. If you excel at "enterprise thinking"—assessing how operations, data, and funding models interact to create seamless human experiences—this role is for you.
Location: Toronto, ON (Onsite)
Contract Duration: 12-month contract with potential for extension
Work Schedule: 5 days per week onsite
Rate: $520.12-$556.28/diem
Advantages
High-Visibility Impact: Direct influence on the digital credential infrastructure of Ontario and Canada.
Professional Growth: Lead complex design challenges involving multi-jurisdictional interoperability and ecosystem scaling.
Collaborative Culture: Join a team that values service design maturity and Agile innovation in a dedicated onsite setting.
...
Responsibilities
Ecosystem Design: Lead end-to-end service design initiatives to improve digital credential adoption and scaling across multiple jurisdictions and industries.
Value Stream Mapping: Plan and facilitate Service Blueprinting sessions to identify systemic risks and modernization opportunities across policy, technology, and governance layers.
Stakeholder Facilitation: Lead cross-functional workshops and co-creation sessions with stakeholders who have competing priorities, successfully building alignment and documented roadmaps.
Enterprise Analysis: Apply "enterprise thinking" to evaluate how various organizational pillars (funding, operations, data) interact, ensuring solutions are scalable beyond a single program.
User Research: Execute generative and evaluative research (interviews, usability testing, focus groups) across omni-channel environments to validate service pain points.
Strategic Prototyping: Develop service design prototypes and visual artifacts that strengthen trust and adoption, ensuring compliance with digital standards, privacy, and security.
Mentorship: Act as a champion for user-centered design within Agile environments, mentoring teams to strengthen internal service design maturity.
Qualifications
Core Experience: 7+ years of dedicated experience in Service Design, focusing on end-to-end experience design projects in complex environments.
Methodology Mastery: Advanced proficiency in value stream mapping, service blueprinting, stakeholder mapping, and journey mapping.
Strategic Problem Solving: Proven ability to translate qualitative/quantitative data into structured, defensible recommendations and performance measurement frameworks (KPIs).
Communication: Exceptional ability to communicate complex service concepts to non-specialist audiences and executive leadership.
Analytical Thinking: Experience evaluating competing UX options and articulating rationale based on short- and long-term impacts, risks, and mitigations.
Project Leadership: Demonstrated success in managing concurrent service design initiatives, including research protocols for privacy and consent.
Certification/Education: A degree in Design, Human-Computer Interaction, or a related field; background in public sector modernization is a significant asset.
Summary
If you are a seasoned Service Designer who thrives on untangling complex systemic knots and designing seamless, trusted public-facing services, we encourage you to apply online at www.randstad.ca. Only qualified candidates will be contacted for the next steps. We look forward to hearing from you!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
This posting is for existing and upcoming vacancies.
show more
