Every year, we help hundreds of thousands of people find rewarding jobs in the ever-changing world of work.
We understand the importance of a job in peoples lifes and we want to help them find work that feels good. And we’ll help them continue to grow as their needs and ambitions change.
At Randstad, our value comes from our people and that is why we put them first. We are proud of our learning culture and career architecture framework that encourages ours team to develop both personally and professionally.
We believe that talent grows when presented with opportunity and this is why we encourage our people to think beyond their role. We have created a culture that enables talent to flourish, encouraging entrepreneurship, fostering team spirit, and continually building mutual trust.
As part of our Global IT Service Desk, you will serve as the first point of contact and strategic enabler for IT services across key technologies including Google Workspace, AWS, Cisco Meraki, ServiceNow, CRM & Corporate Application, N-able, and various internal tools. You will not only resolve incidents but also play an active role in process improvement, documentation, and cross-functional collaboration with Randstad Digital Global IT teams.
This is a unique opportunity for individuals looking to expand their technical capabilities, gain broad exposure across enterprise systems, and develop within a mature ITIL framework in a product-driven, agile business environment.
This role will require you to work in-office for 3 days per week and will involve collaboration with various teams to ensure the seamless operation of IT service management processes and asset lifecycle management.
Key responsibilitiesAct as the frontline support for all IT incidents and service requests across a variety of enterprise tools and platforms.
Ensure accurate logging, categorization, prioritization, and resolution of incidents using ServiceNow and aligned to ITIL standards.
Maintain accurate records of all support interactions in the ITSM system and contribute to the development of internal knowledge bases and documentation.
Provide support for both Windows and macOS environments, including system performance, application compatibility, and configuration management.
Monitor system health and events via enterprise monitoring and remote management tools, proactively identifying and escalating potential service interruptions.
Troubleshoot and resolve issues related to core business applications including HR management systems, billing platforms, LMS, leave and holiday tracking tools, and CRM platforms.
Liaise with shared/Global IT functions to drive end-to-end resolution.
Identify recurring issues and contribute to Knowledge Base (KB) updates and problem management.
Contribute to continuous service improvement (CSI) initiatives and automation efforts where applicable.
Assist in onboarding/offboarding IT support processes and maintain compliance with security and governance policies.
Required Skills
2–3 years of experience in a Service Desk or Technical Support role within an enterprise or product-based company.
Prior experience supporting US and EU IT support models, with an understanding of time zone alignment, regional compliance, and user expectations.
Skilled in performing access management tasks, including onboarding/offboarding, user provisioning, and access control for enterprise applications and systems.
Skilled in prioritizing and escalating issues based on business impact and urgency, ensuring consistent alignment with service delivery standards.
Strong working knowledge of IT Service Management (ITSM) platforms, including incident, request, and change management processes.
Proven ability to work under pressure in a 24x5 shift model, managing multiple priorities effectively.
Is this the job for you? We would love to hear from you! Please apply directly to the role and we will get in touch with you.
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