6 jobs found in Greater London

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    • southwark, greater london
    • contract
    • £10.85 per hour
    • full-time
    Job Role: Covid OfficerSalary: £10.85ph Location: Southwark Hours: 52 hours a week Mon- Sun 7:30am to 8:30pm (4 days on - 4 days off) with 2.5hrs paid break Temporary role: 1 year contract with possibility of 2 years extensionAn exciting opportunity has arisen for an experienced Covid Officer/Team leader based for a huge Facility Company in Southwark. The main responsibilities of this Covid Officer jobSupporting social distancing and hand hygiene between all the officers and customersIntervening, if needed, where staff became fatigued and could unknowingly become complacent in donning and doffing practice.Providing valuable assurance in the appropriate use of protective equipment.Providing invaluable intelligence to the trust IPC team.Identifying areas of good practice and any areas of concern and taking prompt action to rectify issues, supported by record keeping and monitoring auditsFull training givenBasic DBS neededFull PPE providedPerson SpecificationFriendlyExcellent Customer Service skillsPresentableFlexibleConfidentAble to work under pressureGood leadership skillsBasic DBS neededOur Client is looking to interview and shortlist shortly, so please submit your CV promptly for consideration. To apply for this Covid Officer role please click APPLY NOW and expect a call from Chandani thereafter if your skills and experience match the requirement.Still searching? Not all of our vacancies are on our website yet. We're happy to provide a tailored careers guidance service, so for the best chance of finding your ideal opportunity, get in touch with one of our specialist consultants and we will be able to support you with your job search.Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
    Job Role: Covid OfficerSalary: £10.85ph Location: Southwark Hours: 52 hours a week Mon- Sun 7:30am to 8:30pm (4 days on - 4 days off) with 2.5hrs paid break Temporary role: 1 year contract with possibility of 2 years extensionAn exciting opportunity has arisen for an experienced Covid Officer/Team leader based for a huge Facility Company in Southwark. The main responsibilities of this Covid Officer jobSupporting social distancing and hand hygiene between all the officers and customersIntervening, if needed, where staff became fatigued and could unknowingly become complacent in donning and doffing practice.Providing valuable assurance in the appropriate use of protective equipment.Providing invaluable intelligence to the trust IPC team.Identifying areas of good practice and any areas of concern and taking prompt action to rectify issues, supported by record keeping and monitoring auditsFull training givenBasic DBS neededFull PPE providedPerson SpecificationFriendlyExcellent Customer Service skillsPresentableFlexibleConfidentAble to work under pressureGood leadership skillsBasic DBS neededOur Client is looking to interview and shortlist shortly, so please submit your CV promptly for consideration. To apply for this Covid Officer role please click APPLY NOW and expect a call from Chandani thereafter if your skills and experience match the requirement.Still searching? Not all of our vacancies are on our website yet. We're happy to provide a tailored careers guidance service, so for the best chance of finding your ideal opportunity, get in touch with one of our specialist consultants and we will be able to support you with your job search.Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
    • london, greater london
    • contract
    • £25,000 - £30,000, per year, + Benefits
    • full-time
    RESIDENT LIAISON OFFICERStatus: PermanentLocation: Walthamstow, LondonSalary: Competitive SalaryStart Date: ASAP Our client provides integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities they serve. Purpose:To deliver a first-class liaison and administrative support in a busy environment to the project team, liaising with a wide and diverse customer base in a professional and efficient manner. Delivering an excellent level of client liaison to ensure high levels of customer & client satisfaction.Key Responsibilities:- Log any complaints received in accordance with policy and procedure, swiftly resolving and advising the resident of the outcome- To attend meetings or provide services outside the usual working hours as agreed and if required, liaising with other departments.- To deliver agreed targets within the service area, with support from Project Manager- Assist in keeping manual and electronic records of all enquiries, requests and complaints taking appropriate action where necessary.- Communicating with residents / client throughout works program- To promote value for money and continuous improvement within the service area.- Liaise closely with Project Manager and Site Manager to assist in the smooth running of the assigned project- Highlight any possible breaches of Health & Safety or unsafe working practices- Liaise with the various sections within the project department to help improve KPI's.- Comply with the lone working procedure and ensure the Resident Liaison Officers are complying to our lone working procedure.- RLO required for LBHF reactive gas, 80% office based and 20% site visits. Majority of role relates to reactive complaints with a minority being related to commercial or planned installs.- Reporting to the client weekly with proactive updates relating to any outstanding complaints.- Working alongside the CPM and PM to identify trends in order to reduce further or future complaintsManage every complaint through to the end, going above and beyond for our clients and residents.About You:- Excellent written and oral communication skillsBenefits:23 days holiday plus bank holidays, company uniform, pension plan, accident cover, life assurance, training and development, funded professional subscription, share save, Work Perks discount and offer scheme, extensive wellbeing benefits and resources including online advice, guides, counselling support, 24hr digital GP, cycle to work, eye care vouchers, paid voluntary work, enhanced family polices and we will accommodate requests for flexible working where possible.What to do now:For further information and to apply, please click the "Apply Now" button opposite. Alternatively you can email me on Matthew.Rea@randstad.co.uk and I will get back to you as soon as I can.If this is what you're looking for, please apply today!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    RESIDENT LIAISON OFFICERStatus: PermanentLocation: Walthamstow, LondonSalary: Competitive SalaryStart Date: ASAP Our client provides integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities they serve. Purpose:To deliver a first-class liaison and administrative support in a busy environment to the project team, liaising with a wide and diverse customer base in a professional and efficient manner. Delivering an excellent level of client liaison to ensure high levels of customer & client satisfaction.Key Responsibilities:- Log any complaints received in accordance with policy and procedure, swiftly resolving and advising the resident of the outcome- To attend meetings or provide services outside the usual working hours as agreed and if required, liaising with other departments.- To deliver agreed targets within the service area, with support from Project Manager- Assist in keeping manual and electronic records of all enquiries, requests and complaints taking appropriate action where necessary.- Communicating with residents / client throughout works program- To promote value for money and continuous improvement within the service area.- Liaise closely with Project Manager and Site Manager to assist in the smooth running of the assigned project- Highlight any possible breaches of Health & Safety or unsafe working practices- Liaise with the various sections within the project department to help improve KPI's.- Comply with the lone working procedure and ensure the Resident Liaison Officers are complying to our lone working procedure.- RLO required for LBHF reactive gas, 80% office based and 20% site visits. Majority of role relates to reactive complaints with a minority being related to commercial or planned installs.- Reporting to the client weekly with proactive updates relating to any outstanding complaints.- Working alongside the CPM and PM to identify trends in order to reduce further or future complaintsManage every complaint through to the end, going above and beyond for our clients and residents.About You:- Excellent written and oral communication skillsBenefits:23 days holiday plus bank holidays, company uniform, pension plan, accident cover, life assurance, training and development, funded professional subscription, share save, Work Perks discount and offer scheme, extensive wellbeing benefits and resources including online advice, guides, counselling support, 24hr digital GP, cycle to work, eye care vouchers, paid voluntary work, enhanced family polices and we will accommodate requests for flexible working where possible.What to do now:For further information and to apply, please click the "Apply Now" button opposite. Alternatively you can email me on Matthew.Rea@randstad.co.uk and I will get back to you as soon as I can.If this is what you're looking for, please apply today!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    • london, greater london
    • permanent
    • £20,000 - £30,000, per year, + Benefits
    • full-time
    OUT OF HOURS CUSTOMER SERVICE ADVISORStatus: PermanentLocation: Wood Street, WalthamstowSalary: Competitive SalaryStart Date: ASAP Our client provides integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities they serve. Purpose:To manage the future schedule of appointments. Work with clients, customers, sub-contractors, suppliers and supervisors to schedule appointments and make promises that you know we can keep.Key Responsibilities:- Take ownership and responsibility for identifying the customer's needs and use appropriate questioning, listening and diagnosis skills to identify the issues and offer appropriate solutions.- Take ownership of the forward schedule to ensure that future jobs are appointed in a way that will meet our contractual Service Level Agreements (SLAs), the customer's preferences and Operational constraints (i.e. make a promise to the customer that you are confident we can meet).-Take ownership for and manage unscheduled jobs.- Effective use of the MSi system to actively schedule available Operatives and Sub-Contractors to jobs.- Deal with complex repairs, demanding customers and those who have suffered service failure, to contain issues and maintain customer satisfaction.- Work with the Commercial team and Operatives to ensure materials are ordered and collected from suppliers promptly and work is planned to ensure we can provide a first time fix to residents wherever possible.- Handling calls and emails from the client to log issues, deploy Operatives and monitor completion of the work, providing updates at regular intervals.- Ensure that the system is updated in a timely manner so that the client and the Operations are in receipt of the most up to date information.- Ensure the scheduling process is delivering maximum productivity.Where first time fix is not possible, manage the effective scheduling of follow-on works.- Understand the case workload and alert the Team Leader to issues requiring intervention.- Understand the contractual KPI's, then plan, allocate and operate to exceed client expectations.- Develop and maintain effective working relationships with Operatives, clients, customers (internal and external) and suppliers- Take a strategic view of demand (jobs being raised) and the supply of resources (Operative and Sub-Contractor skill mix) and make recommendations to the Partnership Manager and Supervisors about optimising the available resource mix.About You:- Good working knowledge of the following IT packages:- Microsoft Office, Word & Excel- Excellent administration skills- Excellent written and oral communication skills- Excellent customer service skills- Excellent organisation skills- Good knowledge of repairs and maintenance sector or trade based background- Good problem solving skills- Proactive, and able to multi task- Good attention to detail- Collaborative team playerBenefits:23 days holiday plus bank holidays, company uniform, pension plan, accident cover, life assurance, training and development, funded professional subscription, share save, Work Perks discount and offer scheme, extensive wellbeing benefits and resources including online advice, guides, counselling support, 24hr digital GP, cycle to work, eye care vouchers, paid voluntary work, enhanced family polices and we will accommodate requests for flexible working where possible.What to do now:For further information and to apply, please click the "Apply Now" button opposite. Alternatively you can email me on Matthew.Rea@randstad.co.uk and I will get back to you as soon as I can.If this is what you're looking for, please apply today!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    OUT OF HOURS CUSTOMER SERVICE ADVISORStatus: PermanentLocation: Wood Street, WalthamstowSalary: Competitive SalaryStart Date: ASAP Our client provides integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities they serve. Purpose:To manage the future schedule of appointments. Work with clients, customers, sub-contractors, suppliers and supervisors to schedule appointments and make promises that you know we can keep.Key Responsibilities:- Take ownership and responsibility for identifying the customer's needs and use appropriate questioning, listening and diagnosis skills to identify the issues and offer appropriate solutions.- Take ownership of the forward schedule to ensure that future jobs are appointed in a way that will meet our contractual Service Level Agreements (SLAs), the customer's preferences and Operational constraints (i.e. make a promise to the customer that you are confident we can meet).-Take ownership for and manage unscheduled jobs.- Effective use of the MSi system to actively schedule available Operatives and Sub-Contractors to jobs.- Deal with complex repairs, demanding customers and those who have suffered service failure, to contain issues and maintain customer satisfaction.- Work with the Commercial team and Operatives to ensure materials are ordered and collected from suppliers promptly and work is planned to ensure we can provide a first time fix to residents wherever possible.- Handling calls and emails from the client to log issues, deploy Operatives and monitor completion of the work, providing updates at regular intervals.- Ensure that the system is updated in a timely manner so that the client and the Operations are in receipt of the most up to date information.- Ensure the scheduling process is delivering maximum productivity.Where first time fix is not possible, manage the effective scheduling of follow-on works.- Understand the case workload and alert the Team Leader to issues requiring intervention.- Understand the contractual KPI's, then plan, allocate and operate to exceed client expectations.- Develop and maintain effective working relationships with Operatives, clients, customers (internal and external) and suppliers- Take a strategic view of demand (jobs being raised) and the supply of resources (Operative and Sub-Contractor skill mix) and make recommendations to the Partnership Manager and Supervisors about optimising the available resource mix.About You:- Good working knowledge of the following IT packages:- Microsoft Office, Word & Excel- Excellent administration skills- Excellent written and oral communication skills- Excellent customer service skills- Excellent organisation skills- Good knowledge of repairs and maintenance sector or trade based background- Good problem solving skills- Proactive, and able to multi task- Good attention to detail- Collaborative team playerBenefits:23 days holiday plus bank holidays, company uniform, pension plan, accident cover, life assurance, training and development, funded professional subscription, share save, Work Perks discount and offer scheme, extensive wellbeing benefits and resources including online advice, guides, counselling support, 24hr digital GP, cycle to work, eye care vouchers, paid voluntary work, enhanced family polices and we will accommodate requests for flexible working where possible.What to do now:For further information and to apply, please click the "Apply Now" button opposite. Alternatively you can email me on Matthew.Rea@randstad.co.uk and I will get back to you as soon as I can.If this is what you're looking for, please apply today!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    • london, greater london
    • temporary
    • £16.00 - £19.00 per hour
    • full-time
    Job Role: Housing Officer Salary: Upto £16ph (£20ph umbrella) Location: East London Hours: Mon- Thurs 9AM-5.15PM & Fri 9AM-5PM (36 hours)This is an exciting Housing Officer role for an experienced professional based in a Housing Association in East London. The main duties of this Housing Officer role are as follows;To carry out the Home Tour and handover process so that all new residents are given the opportunity of a guided tour of their new home ahead of handover by a member of the aftercare team.To ensure all the relevant paperwork and certification is in place from site to carry out the handovers and completions.To respond to reported issues and enquiries in a systematic recorded manner and arrange for inspections to be carried out where required, if they are covered by the defects liability period (DLP).If they are covered to ensure clear and correct instructions are passed to the relevant sub-contractor to attend and then feedback any relevant information to the customer.Once works have been issued to ensure the sub-contractor arranges to attend within the agreed time-scalesTo follow up outstanding works and once completed to ensure the customer is happy with the completed worksQualifications Educated to A level / NVQ equivalent standardGood knowledge of latest MS office suite of softwareUnderstanding of customer care and quality issuesPrevious experience of working in the public and private housing sectorPrevious experience of face to face customer relationsSkillsOutstanding oral and written communication skillsGood organizational skills and the ability to multitask and prioritise own workloadsAbility to develop and manage team administration systemsCandidate must be able to deal with customer complaints and some difficult incoming enquiriesClients are looking to interview and shortlist shortly, so please submit your CV promptly for consideration.To apply for this Housing Officer role please click APPLY NOW and expect a call from Chandani thereafter if your skills and experience match the requirement.Still searching? Not all of our vacancies are on our website yet. We're happy to provide a tailored careers guidance service, so for the best chance of finding your ideal opportunity, get in touch with one of our specialist consultants and we will be able to support you with your job search.Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
    Job Role: Housing Officer Salary: Upto £16ph (£20ph umbrella) Location: East London Hours: Mon- Thurs 9AM-5.15PM & Fri 9AM-5PM (36 hours)This is an exciting Housing Officer role for an experienced professional based in a Housing Association in East London. The main duties of this Housing Officer role are as follows;To carry out the Home Tour and handover process so that all new residents are given the opportunity of a guided tour of their new home ahead of handover by a member of the aftercare team.To ensure all the relevant paperwork and certification is in place from site to carry out the handovers and completions.To respond to reported issues and enquiries in a systematic recorded manner and arrange for inspections to be carried out where required, if they are covered by the defects liability period (DLP).If they are covered to ensure clear and correct instructions are passed to the relevant sub-contractor to attend and then feedback any relevant information to the customer.Once works have been issued to ensure the sub-contractor arranges to attend within the agreed time-scalesTo follow up outstanding works and once completed to ensure the customer is happy with the completed worksQualifications Educated to A level / NVQ equivalent standardGood knowledge of latest MS office suite of softwareUnderstanding of customer care and quality issuesPrevious experience of working in the public and private housing sectorPrevious experience of face to face customer relationsSkillsOutstanding oral and written communication skillsGood organizational skills and the ability to multitask and prioritise own workloadsAbility to develop and manage team administration systemsCandidate must be able to deal with customer complaints and some difficult incoming enquiriesClients are looking to interview and shortlist shortly, so please submit your CV promptly for consideration.To apply for this Housing Officer role please click APPLY NOW and expect a call from Chandani thereafter if your skills and experience match the requirement.Still searching? Not all of our vacancies are on our website yet. We're happy to provide a tailored careers guidance service, so for the best chance of finding your ideal opportunity, get in touch with one of our specialist consultants and we will be able to support you with your job search.Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
    • romford, greater london
    • permanent
    • £16,000 - £20,000 per year
    • full-time
    Randstad is looking for experienced Customer Service, Call Centre professionals to work for a great Property Maintenance type business based in the Romford area.*** PLEASE NOTE: Due to the location of the Customer Call Centre, candidates MUST have their own form of transport. There is parking onsite at the offices. ***Salary: up to £20kHours: 35 hour working week - Monday to Friday. Shifts are on a shift rota basis such as; 8am - 4pm / 9am - 5pm / 10am - 6pmOther duties and responsibilities will include:- Answer inbound calls, handle customer, tenant and client queries- Respond to emails - Record all activity from inbound phone calls and emails - Ensure customer details correct and up to date on the in-house system- Provide the first contact support for all queries from customers, clients and tenants via phone, email, text and postSkills and experience required for the call centre role:- Proven customer service / call centre experience- Ideally have experience of dealing with high volume inbound calls- Excellent communication skills both verbally and written- Ability to work to deadlines and targetsRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    Randstad is looking for experienced Customer Service, Call Centre professionals to work for a great Property Maintenance type business based in the Romford area.*** PLEASE NOTE: Due to the location of the Customer Call Centre, candidates MUST have their own form of transport. There is parking onsite at the offices. ***Salary: up to £20kHours: 35 hour working week - Monday to Friday. Shifts are on a shift rota basis such as; 8am - 4pm / 9am - 5pm / 10am - 6pmOther duties and responsibilities will include:- Answer inbound calls, handle customer, tenant and client queries- Respond to emails - Record all activity from inbound phone calls and emails - Ensure customer details correct and up to date on the in-house system- Provide the first contact support for all queries from customers, clients and tenants via phone, email, text and postSkills and experience required for the call centre role:- Proven customer service / call centre experience- Ideally have experience of dealing with high volume inbound calls- Excellent communication skills both verbally and written- Ability to work to deadlines and targetsRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    • london, greater london
    • contract
    • £13.00 per hour
    • full-time
    We are currently recruiting for experienced full-time Customer Service Advisors to work for a market-leading mutual, not for profit organisation in Canary Wharf. The contract lasts for 5 weeks to support a busy period in the organisation. This excellent opportunity is suited for a naturally friendly and helpful person who has a good understanding of excellent customer service and its delivery. Brief Job DescriptionThe primary role of the Membership Customer Service Advisor is to receive incoming telephone calls in order to:* update member account details* answer queries and provide general advice and assistance* meet or exceed personal productivity targets* contribute to team productivity targets* meet or exceed personal quality targets* deliver an exceptional member experience* log and record all interactions onto the CRM system.Knowledge, Skill & Experience:The ideal candidate will come from a strong customer service background and have a affinity for customer service.The Candidates must also have:* the ability to provide the highest standards of customer service possible, delivering a personalised approach for each individual member* a degree* excellent verbal and written communication skills, and the ability to demonstrate these by telephone, e-mail and letter* the ability to retain and utilise complex product and technical information.* strong numeracy, literary and MS office skills* the ability to work individually and to motivate yourself* strong technical knowledge of computers would be a benefit* the ability to meet home working requirements, available on request* the ability to work efficiently under pressure while still delivering a premium service.If you believe the above describes you and would like to know more about the role and it's requirements please apply today with your CV.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    We are currently recruiting for experienced full-time Customer Service Advisors to work for a market-leading mutual, not for profit organisation in Canary Wharf. The contract lasts for 5 weeks to support a busy period in the organisation. This excellent opportunity is suited for a naturally friendly and helpful person who has a good understanding of excellent customer service and its delivery. Brief Job DescriptionThe primary role of the Membership Customer Service Advisor is to receive incoming telephone calls in order to:* update member account details* answer queries and provide general advice and assistance* meet or exceed personal productivity targets* contribute to team productivity targets* meet or exceed personal quality targets* deliver an exceptional member experience* log and record all interactions onto the CRM system.Knowledge, Skill & Experience:The ideal candidate will come from a strong customer service background and have a affinity for customer service.The Candidates must also have:* the ability to provide the highest standards of customer service possible, delivering a personalised approach for each individual member* a degree* excellent verbal and written communication skills, and the ability to demonstrate these by telephone, e-mail and letter* the ability to retain and utilise complex product and technical information.* strong numeracy, literary and MS office skills* the ability to work individually and to motivate yourself* strong technical knowledge of computers would be a benefit* the ability to meet home working requirements, available on request* the ability to work efficiently under pressure while still delivering a premium service.If you believe the above describes you and would like to know more about the role and it's requirements please apply today with your CV.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

Explore over 6 jobs in Greater London

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