211 jobs found for customer service call center

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    • leicester, leicestershire
    • contract
    • £9.00 - £9.20 per hour
    • full-time
    Premises OfficerRandstad CPE are looking for a experienced Premises Officer to work at local college.Your responsibilities include:General maintenance of the college site.Building a sheds on colege groundsAbility to use own initiativeJob Details : FEw months contractHours per day: 8,h ( between 6am - 10pm ) Monday till Friday Will need to do a DBS ! If you are interested in the role please call Randstad office on 07748704727 and ask for Crystal for more information. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
    Premises OfficerRandstad CPE are looking for a experienced Premises Officer to work at local college.Your responsibilities include:General maintenance of the college site.Building a sheds on colege groundsAbility to use own initiativeJob Details : FEw months contractHours per day: 8,h ( between 6am - 10pm ) Monday till Friday Will need to do a DBS ! If you are interested in the role please call Randstad office on 07748704727 and ask for Crystal for more information. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
    • glasgow, glasgow
    • contract
    • full-time
    Customer Service Advisor - 12 Month FTCGlasgowAs a Customer Service Advisor, you will deliver an efficient, compliant and effective service to Business Banking clients by putting the client at the heart of everything you do. You will help clients to respond to their business challenges through understanding their business needs and proactively offering solutions to the betterment of their business.The hours for this position are between 7am and 11pm Monday - Sunday, the salary is £21750 per annum.What will you be doing?* Building and maintaining effective relationships with customers, demonstrating a commitment to excellence and a high level of seamless customer service* Assisting customers to resolve Mandate enquiries and complex queries, co-ordinating responses from other servicing and processing departments* Listening to your customers carefully, understand exactly what they want and engage in conversations and take an interest in your customers through active listening* Taking ownership for resolving all customer requests at first point of contact in a timely fashion, ensuring that accurate information and guidance is given at all times* Achieving the best possible outcome for the customer by managing and escalating customer queries, complaints and feedback effectivelyWhat we're looking for:* A genuine interest in the customer, by being customer centric * Clear communication skills both written and verbal as well as effective PC and keyboard skills* Experience of working towards personal objectives and standards* Commercially aware - demonstrates knowledge of current market/industrySkills that will help you in the role:* The ability to communicate with a wide range of customers* Using insight from social media and up-to-date local knowledge to know about what is happening in our customers' world* Ability to work seamlessly as part of a teamWhere will you be working?Our new state-of-the-art Campus, right in the heart of Glasgow is a hub of creative collaboration. A place where everyone can bring their true selves to work and reach their full potential. Home to 5,000 of our colleagues, our Tradeston campus will support the community in more ways than one - by creating thousands of new career opportunities and celebrating local artists. A short walk from Central Station on the south of the Clyde. Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
    Customer Service Advisor - 12 Month FTCGlasgowAs a Customer Service Advisor, you will deliver an efficient, compliant and effective service to Business Banking clients by putting the client at the heart of everything you do. You will help clients to respond to their business challenges through understanding their business needs and proactively offering solutions to the betterment of their business.The hours for this position are between 7am and 11pm Monday - Sunday, the salary is £21750 per annum.What will you be doing?* Building and maintaining effective relationships with customers, demonstrating a commitment to excellence and a high level of seamless customer service* Assisting customers to resolve Mandate enquiries and complex queries, co-ordinating responses from other servicing and processing departments* Listening to your customers carefully, understand exactly what they want and engage in conversations and take an interest in your customers through active listening* Taking ownership for resolving all customer requests at first point of contact in a timely fashion, ensuring that accurate information and guidance is given at all times* Achieving the best possible outcome for the customer by managing and escalating customer queries, complaints and feedback effectivelyWhat we're looking for:* A genuine interest in the customer, by being customer centric * Clear communication skills both written and verbal as well as effective PC and keyboard skills* Experience of working towards personal objectives and standards* Commercially aware - demonstrates knowledge of current market/industrySkills that will help you in the role:* The ability to communicate with a wide range of customers* Using insight from social media and up-to-date local knowledge to know about what is happening in our customers' world* Ability to work seamlessly as part of a teamWhere will you be working?Our new state-of-the-art Campus, right in the heart of Glasgow is a hub of creative collaboration. A place where everyone can bring their true selves to work and reach their full potential. Home to 5,000 of our colleagues, our Tradeston campus will support the community in more ways than one - by creating thousands of new career opportunities and celebrating local artists. A short walk from Central Station on the south of the Clyde. Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
    • sunderland, tyne and wear
    • contract
    • full-time
    Customer Service Advisor - Fraud - 12-month FTCSunderlandAs a Customer Service Advisor - Fraud, you'll be an expert on the front line, making sure our customers, and their money are safe in our hands. With your expertise behind them, our customers can be sure that they can do what they want to do, every day, with confidence. You will build trusting, lasting relationships with them, and we'll help you to build your best career, with the flexibility to work in a way, that will suit your life. The hours for this role are between 7am and 11pm Monday - Sunday, the salary is £21750 per annum. What will you be doing?* Putting yourself in our customer's shoes to be able to understand how everyday products and services can help them now and in the future* Using your time efficiently, adhering to personal work patterns and schedules to meet customer demand* Being proactive and engaging, assisting customers with their essential everyday needs, providing every day banking solutions where appropriate* Accurately complete administration activities such as updating customer records and building customer contact informationWhat we're looking for: * A genuine interest in the customer* Experience in using friendly and caring communication skills to build and strengthen relationships with the customers* The initiative to resolve customer queries and complaints, using pre-defined escalation points where necessarySkills that will help you in the role:* Experience of dealing with queries and complaints * Excellent verbal and written communication skills* Ability to operate within a contact centre environment utilising telephony and IT skills* Proven ability to meet performance standardsWhere will you be working? With over 1,700 employees, our Flagship Site, Doxford Park, offers many facilities including a discounted gym, the convenience of an ATM and even a Personal Banker who visits regularly to assist all employees with their banking. Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
    Customer Service Advisor - Fraud - 12-month FTCSunderlandAs a Customer Service Advisor - Fraud, you'll be an expert on the front line, making sure our customers, and their money are safe in our hands. With your expertise behind them, our customers can be sure that they can do what they want to do, every day, with confidence. You will build trusting, lasting relationships with them, and we'll help you to build your best career, with the flexibility to work in a way, that will suit your life. The hours for this role are between 7am and 11pm Monday - Sunday, the salary is £21750 per annum. What will you be doing?* Putting yourself in our customer's shoes to be able to understand how everyday products and services can help them now and in the future* Using your time efficiently, adhering to personal work patterns and schedules to meet customer demand* Being proactive and engaging, assisting customers with their essential everyday needs, providing every day banking solutions where appropriate* Accurately complete administration activities such as updating customer records and building customer contact informationWhat we're looking for: * A genuine interest in the customer* Experience in using friendly and caring communication skills to build and strengthen relationships with the customers* The initiative to resolve customer queries and complaints, using pre-defined escalation points where necessarySkills that will help you in the role:* Experience of dealing with queries and complaints * Excellent verbal and written communication skills* Ability to operate within a contact centre environment utilising telephony and IT skills* Proven ability to meet performance standardsWhere will you be working? With over 1,700 employees, our Flagship Site, Doxford Park, offers many facilities including a discounted gym, the convenience of an ATM and even a Personal Banker who visits regularly to assist all employees with their banking. Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
    • liverpool, merseyside
    • contract
    • full-time
    Customer Service Advisor - Mortgages - 12 Month FTCLiverpool As a Customer Service Advisor, you will be committed to delivering exceptional customer service by exploring our customers' lives, their mortgage needs and eligibility, before introducing them to a Mortgage Advisor. Combining a friendly, can-do, focused approach to customer service with strict compliance, you'll do everything you can to help customers move forward with confidence. In return, we'll help you to build your best career within Barclays.This is a 12 month fixed term contract. You will work 35 hours within the week, between 7am and 11pm Monday - Sunday on a rotational basis.You can apply from anywhere in the UK for this role. We will confirm your place of work at the point of offer, ensuring that this is considered in line with our future ways of working and overall location strategy. The hiring manager for the role will discuss the appropriate defined time in office for the role with you as part of the application processWhat will you be doing?* Meeting customer needs and achieving allocated goals * Ensuring exceptional customer service by addressing solutions and transactional processing requirements* Achieving shared customer service goals by identifying complex and non-standard customer requirements and opportunities, and referring these to appropriate colleagues* Building relationships across the local community to ensure the company are sensitive to community needs and recognised as an active contributor What we're looking for:* Experience in a customer-facing role, showing a genuine interest in customers and providing evidence of exceeding customer expectations* The right attitude, personality, potential and skills to provide excellent customer service and case ownership* The initiative to resolve customer queries and complaints, using pre-defined escalation points where necessarySkills that will help you in the role:* Experience of dealing with queries and complaints * Excellent verbal and written communication skills Where will you be working?Our Wavertree Park site has recently been renovated into a modern contact centre, offering a warm and friendly environment. You will have access to our on-site staff canteen. Our Wavertree Park train station is within walking distance from the site and there are bus links into the Technology Park. Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
    Customer Service Advisor - Mortgages - 12 Month FTCLiverpool As a Customer Service Advisor, you will be committed to delivering exceptional customer service by exploring our customers' lives, their mortgage needs and eligibility, before introducing them to a Mortgage Advisor. Combining a friendly, can-do, focused approach to customer service with strict compliance, you'll do everything you can to help customers move forward with confidence. In return, we'll help you to build your best career within Barclays.This is a 12 month fixed term contract. You will work 35 hours within the week, between 7am and 11pm Monday - Sunday on a rotational basis.You can apply from anywhere in the UK for this role. We will confirm your place of work at the point of offer, ensuring that this is considered in line with our future ways of working and overall location strategy. The hiring manager for the role will discuss the appropriate defined time in office for the role with you as part of the application processWhat will you be doing?* Meeting customer needs and achieving allocated goals * Ensuring exceptional customer service by addressing solutions and transactional processing requirements* Achieving shared customer service goals by identifying complex and non-standard customer requirements and opportunities, and referring these to appropriate colleagues* Building relationships across the local community to ensure the company are sensitive to community needs and recognised as an active contributor What we're looking for:* Experience in a customer-facing role, showing a genuine interest in customers and providing evidence of exceeding customer expectations* The right attitude, personality, potential and skills to provide excellent customer service and case ownership* The initiative to resolve customer queries and complaints, using pre-defined escalation points where necessarySkills that will help you in the role:* Experience of dealing with queries and complaints * Excellent verbal and written communication skills Where will you be working?Our Wavertree Park site has recently been renovated into a modern contact centre, offering a warm and friendly environment. You will have access to our on-site staff canteen. Our Wavertree Park train station is within walking distance from the site and there are bus links into the Technology Park. Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
    • liverpool, merseyside
    • temporary
    • full-time
    As a Customer Service Advisor, you'll be providing the highest standards of customer service by being an expert on the front line and making sure our customers and their money are safe in our hands. With your expertise behind them, our customers can be sure that they will have professional support with every query they may have. You'll be building trusting, lasting relationships with our customers.You will work 35 hours within the week, between 7am and 11pm Monday - Sunday on a rotational basis, the salary for the position is £21,750. You can apply from anywhere in the UK for this role. We will confirm your place of work at the point of offer, ensuring that this is considered in line with our future ways of working and overall location strategy. The hiring manager for the role will discuss the appropriate defined time in office for the role with you as part of the application processThis is a hybrid role, meaning you will be expected to work a mixture of at home and in the office during your employment. At the beginning of your assignment, you will need to be on-site to collect and setup your IT/equipment. This should be dealt with in a day or two, but may take longer. After this, you will be informed when you can work from home and when you are needed to work from the office.What will you be doing?* Putting yourself in our customer's shoes to be able to understand how everyday products and services can help them now and in the future* Using your time efficiently, and adhering to personal work patterns and schedules to meet customer demand* Being proactive and engaging, assisting customers with their essential everyday needs, providing every day banking solutions, where appropriate* You will accurately complete administration activities, such as updating customer records and building customer contact informationWhat we're looking for:* Proven Customer Services experience* Experience of dealing with complex customer queries and complaints * Experience in using friendly and caring communication skills to build and strengthen relationships with the customers* The initiative to resolve customer queries and complaints, using pre-defined escalation points where necessarySkills that will help you in the role:* Excellent verbal and written communication skills* Experience of operating in a customer-facing or telephony role where customer service is paramount* Proven ability to meet performance standardsJob details:35 hours per week, between 7am and 11pmAnnual salary, £21,750Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
    As a Customer Service Advisor, you'll be providing the highest standards of customer service by being an expert on the front line and making sure our customers and their money are safe in our hands. With your expertise behind them, our customers can be sure that they will have professional support with every query they may have. You'll be building trusting, lasting relationships with our customers.You will work 35 hours within the week, between 7am and 11pm Monday - Sunday on a rotational basis, the salary for the position is £21,750. You can apply from anywhere in the UK for this role. We will confirm your place of work at the point of offer, ensuring that this is considered in line with our future ways of working and overall location strategy. The hiring manager for the role will discuss the appropriate defined time in office for the role with you as part of the application processThis is a hybrid role, meaning you will be expected to work a mixture of at home and in the office during your employment. At the beginning of your assignment, you will need to be on-site to collect and setup your IT/equipment. This should be dealt with in a day or two, but may take longer. After this, you will be informed when you can work from home and when you are needed to work from the office.What will you be doing?* Putting yourself in our customer's shoes to be able to understand how everyday products and services can help them now and in the future* Using your time efficiently, and adhering to personal work patterns and schedules to meet customer demand* Being proactive and engaging, assisting customers with their essential everyday needs, providing every day banking solutions, where appropriate* You will accurately complete administration activities, such as updating customer records and building customer contact informationWhat we're looking for:* Proven Customer Services experience* Experience of dealing with complex customer queries and complaints * Experience in using friendly and caring communication skills to build and strengthen relationships with the customers* The initiative to resolve customer queries and complaints, using pre-defined escalation points where necessarySkills that will help you in the role:* Excellent verbal and written communication skills* Experience of operating in a customer-facing or telephony role where customer service is paramount* Proven ability to meet performance standardsJob details:35 hours per week, between 7am and 11pmAnnual salary, £21,750Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
    • sunderland, tyne and wear
    • contract
    • full-time
    As a Customer Service Advisor - Fraud, you'll be an expert on the front line, making sure our customers, and their money are safe in our hands. With your expertise behind them, our customers can be sure that they can do what they want to do, every day, with confidence. You will build trusting, lasting relationships with them, and we'll help you to build your best career within Barclays, with the flexibility to work in a way, that will suit your life. The hours for this role are between 7am and 11pm Monday - Sunday, the salary is £21750 per annum. What will you be doing?* Putting yourself in our customer's shoes to be able to understand how everyday products and services can help them now and in the future* Using your time efficiently, adhering to personal work patterns and schedules to meet customer demand* Being proactive and engaging, assisting customers with their essential everyday needs, providing every day banking solutions where appropriate* Accurately complete administration activities such as updating customer records and building customer contact informationWhat we're looking for: * A genuine interest in the customer* Experience in using friendly and caring communication skills to build and strengthen relationships with the customers* The initiative to resolve customer queries and complaints, using pre-defined escalation points where necessarySkills that will help you in the role:* Experience of dealing with queries and complaints * Excellent verbal and written communication skills* Ability to operate within a contact centre environment utilising telephony and IT skills* Proven ability to meet performance standardsWhere will you be working? With over 1,700 employees, our Flagship Site, Doxford Park, offers many facilities including a discounted gym, the convenience of an ATM and even a Personal Banker who visits regularly to assist all employees with their banking. Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
    As a Customer Service Advisor - Fraud, you'll be an expert on the front line, making sure our customers, and their money are safe in our hands. With your expertise behind them, our customers can be sure that they can do what they want to do, every day, with confidence. You will build trusting, lasting relationships with them, and we'll help you to build your best career within Barclays, with the flexibility to work in a way, that will suit your life. The hours for this role are between 7am and 11pm Monday - Sunday, the salary is £21750 per annum. What will you be doing?* Putting yourself in our customer's shoes to be able to understand how everyday products and services can help them now and in the future* Using your time efficiently, adhering to personal work patterns and schedules to meet customer demand* Being proactive and engaging, assisting customers with their essential everyday needs, providing every day banking solutions where appropriate* Accurately complete administration activities such as updating customer records and building customer contact informationWhat we're looking for: * A genuine interest in the customer* Experience in using friendly and caring communication skills to build and strengthen relationships with the customers* The initiative to resolve customer queries and complaints, using pre-defined escalation points where necessarySkills that will help you in the role:* Experience of dealing with queries and complaints * Excellent verbal and written communication skills* Ability to operate within a contact centre environment utilising telephony and IT skills* Proven ability to meet performance standardsWhere will you be working? With over 1,700 employees, our Flagship Site, Doxford Park, offers many facilities including a discounted gym, the convenience of an ATM and even a Personal Banker who visits regularly to assist all employees with their banking. Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
    • london, greater london
    • work from home - contract
    • £16.00 - £18.00 per hour
    • part-time
    Job Role: Customer Service Salary: £17.80ph (umbrella) Location: Remote Hours: Part-time 20 hours a week Monday to Friday, shift work between 8am - 7pm Temporary role: 3 months on goingBenefits100% remote workingFlexible working hoursFull paid training providedAssignment could lead to a longer duration of timeAn exciting opportunity has arisen for an experienced Customer Service Assistant for a Local Authority based in East London, however this is 100% remote working from home.The main responsibilities of this Customer Service role is: First point of call, to provide a first class professional customer service to residents and customers who live in the borough regarding any housing quieresAnswer telephone enquiries from customers in a professional manner that effectively addresses the concern raisedResearch requires information using accessible resources.Meet with corporate targets for first call resolution and other key metricsTo provide a high quality response to enquiries in accordance with internal quality thresholds as laid out in the balanced scorecard.Provide customers with relevant information to resolve their enquiry.Taking credit/debit payments from customersProcess forms, raise orders and applications by customersRoute inbound calls to appropriate sections.Complete call logs and other ICT systems as directed.Make recommendations in relation to appropriate courses of action to prevent a repeat occurrence of particular types of enquiry.Utilise relevant persuasive and reflective listening techniques to guide the customer to an appropriate outcomeSkills requiredGood attention to detailExcellent Customer Service skillsFlexibleAccess to good internet/wifi connection, a laptop and mobile phoneClients are looking to interview for this Customer Service role and shortlist shortly, so please submit your CV promptly for consideration. To apply for this Customer Service position please click APPLY NOW and expect a call from Chandani thereafter if your skills and experience match the requirement.Still searching? Not all of our vacancies are on our website yet. We're happy to provide a tailored careers guidance service, so for the best chance of finding your ideal opportunity, get in touch with one of our specialist consultants and we will be able to support you with your job search.Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
    Job Role: Customer Service Salary: £17.80ph (umbrella) Location: Remote Hours: Part-time 20 hours a week Monday to Friday, shift work between 8am - 7pm Temporary role: 3 months on goingBenefits100% remote workingFlexible working hoursFull paid training providedAssignment could lead to a longer duration of timeAn exciting opportunity has arisen for an experienced Customer Service Assistant for a Local Authority based in East London, however this is 100% remote working from home.The main responsibilities of this Customer Service role is: First point of call, to provide a first class professional customer service to residents and customers who live in the borough regarding any housing quieresAnswer telephone enquiries from customers in a professional manner that effectively addresses the concern raisedResearch requires information using accessible resources.Meet with corporate targets for first call resolution and other key metricsTo provide a high quality response to enquiries in accordance with internal quality thresholds as laid out in the balanced scorecard.Provide customers with relevant information to resolve their enquiry.Taking credit/debit payments from customersProcess forms, raise orders and applications by customersRoute inbound calls to appropriate sections.Complete call logs and other ICT systems as directed.Make recommendations in relation to appropriate courses of action to prevent a repeat occurrence of particular types of enquiry.Utilise relevant persuasive and reflective listening techniques to guide the customer to an appropriate outcomeSkills requiredGood attention to detailExcellent Customer Service skillsFlexibleAccess to good internet/wifi connection, a laptop and mobile phoneClients are looking to interview for this Customer Service role and shortlist shortly, so please submit your CV promptly for consideration. To apply for this Customer Service position please click APPLY NOW and expect a call from Chandani thereafter if your skills and experience match the requirement.Still searching? Not all of our vacancies are on our website yet. We're happy to provide a tailored careers guidance service, so for the best chance of finding your ideal opportunity, get in touch with one of our specialist consultants and we will be able to support you with your job search.Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
    • glasgow, glasgow
    • permanent
    • full-time
    Customer Service Advisor -12 Month FTCGlasgowAs a Barclays Customer Service Advisor, you will deliver an efficient, compliant and effective service to Business Banking clients by putting the client at the heart of everything you do. You will help clients to respond to their business challenges through understanding their business needs and proactively offering solutions to the betterment of their business.The hours for this position are between 7am and 11pm Monday - Sunday, the salary is £21750 per annum.What will you be doing?* Building and maintaining effective relationships with customers, demonstrating a commitment to excellence and a high level of seamless customer service* Assisting customers to resolve Mandate enquiries and complex queries, co-ordinating responses from other servicing and processing departments* Listening to your customers carefully, understand exactly what they want and engage in conversations and take an interest in your customers through active listening* Taking ownership for resolving all customer requests at first point of contact in a timely fashion, ensuring that accurate information and guidance is given at all times* Achieving the best possible outcome for the customer by managing and escalating customer queries, complaints and feedback effectivelyWhat we're looking for:* A genuine interest in the customer, by being customer centric * Clear communication skills both written and verbal as well as effective PC and keyboard skills* Experience of working towards personal objectives and standards* Commercially aware - demonstrates knowledge of current market/industrySkills that will help you in the role:* The ability to communicate with a wide range of customers* Using insight from social media and up-to-date local knowledge to know about what is happening in our customers' world* Ability to work seamlessly as part of a teamWhere will you be working?Our new state-of-the-art Campus, right in the heart of Glasgow is a hub of creative collaboration. A place where everyone can bring their true selves to work and reach their full potential. Home to 5,000 of our colleagues, our Tradeston campus will support the community in more ways than one - by creating thousands of new career opportunities and celebrating local artists. Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
    Customer Service Advisor -12 Month FTCGlasgowAs a Barclays Customer Service Advisor, you will deliver an efficient, compliant and effective service to Business Banking clients by putting the client at the heart of everything you do. You will help clients to respond to their business challenges through understanding their business needs and proactively offering solutions to the betterment of their business.The hours for this position are between 7am and 11pm Monday - Sunday, the salary is £21750 per annum.What will you be doing?* Building and maintaining effective relationships with customers, demonstrating a commitment to excellence and a high level of seamless customer service* Assisting customers to resolve Mandate enquiries and complex queries, co-ordinating responses from other servicing and processing departments* Listening to your customers carefully, understand exactly what they want and engage in conversations and take an interest in your customers through active listening* Taking ownership for resolving all customer requests at first point of contact in a timely fashion, ensuring that accurate information and guidance is given at all times* Achieving the best possible outcome for the customer by managing and escalating customer queries, complaints and feedback effectivelyWhat we're looking for:* A genuine interest in the customer, by being customer centric * Clear communication skills both written and verbal as well as effective PC and keyboard skills* Experience of working towards personal objectives and standards* Commercially aware - demonstrates knowledge of current market/industrySkills that will help you in the role:* The ability to communicate with a wide range of customers* Using insight from social media and up-to-date local knowledge to know about what is happening in our customers' world* Ability to work seamlessly as part of a teamWhere will you be working?Our new state-of-the-art Campus, right in the heart of Glasgow is a hub of creative collaboration. A place where everyone can bring their true selves to work and reach their full potential. Home to 5,000 of our colleagues, our Tradeston campus will support the community in more ways than one - by creating thousands of new career opportunities and celebrating local artists. Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
    • bristol, bristol
    • permanent
    • £18,000 - £23,400 per year
    • full-time
    We're looking for customer service professionals to join a global brand at their office in Bristol. We're looking for people with varying levels of experience.Responsibilities:Maximise level of the Customer satisfaction by responding to customer requests and queries in a professional and efficient mannerEstablish good working relationships with all internal departments to achieve maximum production efficiency and financial benefitTo co-ordinate selected customer account management, to include initial set up for customers' orders, receiving and reviewing customer forecasts and making order recommendation to customersWork closely with Account Managers to update sales forecastTo process orders and provide timelines to customers to meet deadlines; liaising with internal departments to ensure deadlines are metEnsuring accurate set up and timely release of production works orders to meet customer requirements; ensuring technical specifications and instructions are shown in departmental sections of work ordersPrepare estimates; providing details for cost estimatingProvide data to customers as and when required e.g Delivery/Sales reportsRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    We're looking for customer service professionals to join a global brand at their office in Bristol. We're looking for people with varying levels of experience.Responsibilities:Maximise level of the Customer satisfaction by responding to customer requests and queries in a professional and efficient mannerEstablish good working relationships with all internal departments to achieve maximum production efficiency and financial benefitTo co-ordinate selected customer account management, to include initial set up for customers' orders, receiving and reviewing customer forecasts and making order recommendation to customersWork closely with Account Managers to update sales forecastTo process orders and provide timelines to customers to meet deadlines; liaising with internal departments to ensure deadlines are metEnsuring accurate set up and timely release of production works orders to meet customer requirements; ensuring technical specifications and instructions are shown in departmental sections of work ordersPrepare estimates; providing details for cost estimatingProvide data to customers as and when required e.g Delivery/Sales reportsRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    • worcester, herefordshire
    • contract
    • £9.00 - £10.65 per hour
    • full-time
    Covid MarshallRandstad CPE are looking for a number of experienced cleaners to work at a local COVID 19 testing UnitsYour responsibilities include:Cleaning / SanitisingMeet and greet the general public on arrival.Use the check in system to confirm arrivalGuiding people around siteEnsuring people are socially distancing.Job Details : Must have a DBS Certificate or be happy to apply for one !Competitive pay rateHours per day: 7am - 7pm4 Days on 4 Days of PPE will be provided If you are interested in the role please call Randstad office on 07748704727 and ask for Crystal for more information. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
    Covid MarshallRandstad CPE are looking for a number of experienced cleaners to work at a local COVID 19 testing UnitsYour responsibilities include:Cleaning / SanitisingMeet and greet the general public on arrival.Use the check in system to confirm arrivalGuiding people around siteEnsuring people are socially distancing.Job Details : Must have a DBS Certificate or be happy to apply for one !Competitive pay rateHours per day: 7am - 7pm4 Days on 4 Days of PPE will be provided If you are interested in the role please call Randstad office on 07748704727 and ask for Crystal for more information. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
    • redditch, herefordshire
    • contract
    • £9.00 - £10.65 per hour
    • full-time
    Covid MarshallRandstad CPE are looking for a number of experienced cleaners to work at a local COVID 19 testing UnitsYour responsibilities include:Cleaning / SanitisingMeet and greet the general public on arrival.Use the check in system to confirm arrivalGuiding people around siteEnsuring people are socially distancing.Job Details : Must have a DBS Certificate or be happy to apply for one !Competitive pay rateHours per day: 8am to 6.30pm, 11 hour shifts4 Days on 4 Days of PPE will be provided If you are interested in the role please call Randstad office on 07748704727 and ask for Crystal for more information. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
    Covid MarshallRandstad CPE are looking for a number of experienced cleaners to work at a local COVID 19 testing UnitsYour responsibilities include:Cleaning / SanitisingMeet and greet the general public on arrival.Use the check in system to confirm arrivalGuiding people around siteEnsuring people are socially distancing.Job Details : Must have a DBS Certificate or be happy to apply for one !Competitive pay rateHours per day: 8am to 6.30pm, 11 hour shifts4 Days on 4 Days of PPE will be provided If you are interested in the role please call Randstad office on 07748704727 and ask for Crystal for more information. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
    • durham, durham
    • temporary
    • £10.93 per hour
    • full-time
    Customer Advisor - Administrator Northumbrian Water Pity Me, Durham 6 month assignment Temporary Full time £10.90 per hour Monday to Friday My client is looking for Customer focused Administrators who are confident speaking to customers, computer literate including word and excel and are flexible. Ideally you have: Minimum 5 GCSE's or equivalent and/or high level of appropriate relevant experience. · Competent in the use of word, excel and email. · Experience of working in a customer service role. · Experience of working to target For more information please apply with your Cv and covering letter to:Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    Customer Advisor - Administrator Northumbrian Water Pity Me, Durham 6 month assignment Temporary Full time £10.90 per hour Monday to Friday My client is looking for Customer focused Administrators who are confident speaking to customers, computer literate including word and excel and are flexible. Ideally you have: Minimum 5 GCSE's or equivalent and/or high level of appropriate relevant experience. · Competent in the use of word, excel and email. · Experience of working in a customer service role. · Experience of working to target For more information please apply with your Cv and covering letter to:Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    • durham, durham
    • temporary
    • £10.93 per hour
    • full-time
    Customer Service Advisors £10.37ph 6 months plus Nortumbrian Water Pity Me, Durham 37hrs per week - Mon - Fri between 8am - 8pm and 8am - 1pm Saturday every 4th week Start Date: ASAP Do you want to provide our customers with amazing customer service? Do you enjoy working in a fast paced environment? Want to help us become the National Leader in the Water industry? If yes, then we are looking for you to join us as a Customer Service Advisor. About the role At Northumbrian Water Group we want all of those we serve to enjoy an unrivalled experience and for all customers to have an equal voice. We always seek to offer friendly, proactive and high quality service, whatever the query our customers have. Providing an unrivalled customer experience is essential to us, as our aim is to treat all customers fairly and consistently, to provide experiences that demonstrate respect and empathy always. You'll be working in our Customer Billing Centre of Excellence, helping customers with any bill related queries they may have which includes home-movers (so processing move in and move out), taking a payments, general enquiries about our customers water/sewerage charges, applying for a water meter and even a high bill, working through possible cause and resolution to each of these. We're looking for you to be delivering exceptional customer service ensuring our customers are delighted after every call, so you'll ensure that correct processes are followed, thus ensuring that any guaranteed services of standards are met as laid out by our regulator. We're looking for you to ensure first contact resolution where possible and where it cannot be resolved on first call, clear next steps are detailed to our customers. As part of our Customer Service team you'll join a friendly and collaborative team. We are passionate about customer service so our Customer Service Advisors are available Monday to Friday 7am-8pm, Saturday 8am-6pm and Sunday 9am-5pm, therefore flexibility to work evenings and weekends is required. About you Our customers are at the heart of our business which is why our Customer Service Advisors are positive, enthusiastic people who are passionate about delivering an exceptional customer experience. We're looking for you to have an "I can do, I will do" style in your approach to serving our customers, along with proven exceptional listening and questioning skills ensuring our customers query is fully understood leading to correct information provided. You'll be able to demonstrate excellent soft skills/rapport building, helping to make our customer feel special, along with the ability to build fantastic relationships with colleagues, bringing out the best in themselves and those around them. We're looking for you to have proven experience of and the ability to work to targets and be open to feedback through coaching, always striving to improve. From our engagement with customers to create our strategy for our unrivalled customer experience, we knew that customers want to be made to feel special. That's why we are looking to speak to people who have a track record of delivering great service. Previous experience in a Contact Centre role is essentialmer service role,Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    Customer Service Advisors £10.37ph 6 months plus Nortumbrian Water Pity Me, Durham 37hrs per week - Mon - Fri between 8am - 8pm and 8am - 1pm Saturday every 4th week Start Date: ASAP Do you want to provide our customers with amazing customer service? Do you enjoy working in a fast paced environment? Want to help us become the National Leader in the Water industry? If yes, then we are looking for you to join us as a Customer Service Advisor. About the role At Northumbrian Water Group we want all of those we serve to enjoy an unrivalled experience and for all customers to have an equal voice. We always seek to offer friendly, proactive and high quality service, whatever the query our customers have. Providing an unrivalled customer experience is essential to us, as our aim is to treat all customers fairly and consistently, to provide experiences that demonstrate respect and empathy always. You'll be working in our Customer Billing Centre of Excellence, helping customers with any bill related queries they may have which includes home-movers (so processing move in and move out), taking a payments, general enquiries about our customers water/sewerage charges, applying for a water meter and even a high bill, working through possible cause and resolution to each of these. We're looking for you to be delivering exceptional customer service ensuring our customers are delighted after every call, so you'll ensure that correct processes are followed, thus ensuring that any guaranteed services of standards are met as laid out by our regulator. We're looking for you to ensure first contact resolution where possible and where it cannot be resolved on first call, clear next steps are detailed to our customers. As part of our Customer Service team you'll join a friendly and collaborative team. We are passionate about customer service so our Customer Service Advisors are available Monday to Friday 7am-8pm, Saturday 8am-6pm and Sunday 9am-5pm, therefore flexibility to work evenings and weekends is required. About you Our customers are at the heart of our business which is why our Customer Service Advisors are positive, enthusiastic people who are passionate about delivering an exceptional customer experience. We're looking for you to have an "I can do, I will do" style in your approach to serving our customers, along with proven exceptional listening and questioning skills ensuring our customers query is fully understood leading to correct information provided. You'll be able to demonstrate excellent soft skills/rapport building, helping to make our customer feel special, along with the ability to build fantastic relationships with colleagues, bringing out the best in themselves and those around them. We're looking for you to have proven experience of and the ability to work to targets and be open to feedback through coaching, always striving to improve. From our engagement with customers to create our strategy for our unrivalled customer experience, we knew that customers want to be made to feel special. That's why we are looking to speak to people who have a track record of delivering great service. Previous experience in a Contact Centre role is essentialmer service role,Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    • peterborough, cambridgeshire
    • contract
    • £10.58 per hour
    • full-time
    URGENT - CLEANERS REQUIRED 4 days on 4 days offPeterborough, PE2 9ENDays - £10.58 per hour7am - 7pm 7am - 2pm2pm - 7pm Nights:7pm - 7am £11.14 per hourWeekly payHigh Street shop discountsFree parking on site. We are looking for a high number of cleaners to start immediately in Peterborough. This role will be cleaning at a large distribution centre for a big well known brand.This role will start as a temporary role with a chance of going permanent for the correct person. Duties:* Dusting general areas* Vacuum general areas* Stock rotations* Cleaning wash rooms* Waste disposal* PPE supplied* DBS required If you are looking for an immediate start and guaranteed work, this could be the job for you. If you have relevant experience, are interested in the role and would like more information, please send over a CV with updated contact details and we will be in contact with you ASAP.Alternatively, please call Tom 01707 378378 / 07896 588173Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
    URGENT - CLEANERS REQUIRED 4 days on 4 days offPeterborough, PE2 9ENDays - £10.58 per hour7am - 7pm 7am - 2pm2pm - 7pm Nights:7pm - 7am £11.14 per hourWeekly payHigh Street shop discountsFree parking on site. We are looking for a high number of cleaners to start immediately in Peterborough. This role will be cleaning at a large distribution centre for a big well known brand.This role will start as a temporary role with a chance of going permanent for the correct person. Duties:* Dusting general areas* Vacuum general areas* Stock rotations* Cleaning wash rooms* Waste disposal* PPE supplied* DBS required If you are looking for an immediate start and guaranteed work, this could be the job for you. If you have relevant experience, are interested in the role and would like more information, please send over a CV with updated contact details and we will be in contact with you ASAP.Alternatively, please call Tom 01707 378378 / 07896 588173Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
    • newcastle upon tyne, tyne and wear
    • permanent
    • £20,000 - £27,000, per year, car allowance
    • full-time
    Are you a Customer Liaison Officer looking for a new opportunity? We are looking for a Customer Liaison Officer to join a regional contractor, based in the North East. Working across various locations in the North East of England, candidates should apply for this role with previous customer service experience and the ability to converse with clients. Working as a customer liaison officer, you will be responsible for the following: Provide customer support to tennants and clientsRespond and deal with enquiries Coordinate the distribution of information regarding current and upcoming works Carry out site visits with client and customers who may be involved in worksRespond to complaints and resolving concerns in a positive mannerExperience and Requirements: Excellent communication and organisational skills Ability to prioritise tasks Passionate on providing postive customer experiences Previous experience in a customer facing positionSalary £20,000 to £27,000 plus car allowance If you think you match the criteria and would like to find out more please applyRandstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
    Are you a Customer Liaison Officer looking for a new opportunity? We are looking for a Customer Liaison Officer to join a regional contractor, based in the North East. Working across various locations in the North East of England, candidates should apply for this role with previous customer service experience and the ability to converse with clients. Working as a customer liaison officer, you will be responsible for the following: Provide customer support to tennants and clientsRespond and deal with enquiries Coordinate the distribution of information regarding current and upcoming works Carry out site visits with client and customers who may be involved in worksRespond to complaints and resolving concerns in a positive mannerExperience and Requirements: Excellent communication and organisational skills Ability to prioritise tasks Passionate on providing postive customer experiences Previous experience in a customer facing positionSalary £20,000 to £27,000 plus car allowance If you think you match the criteria and would like to find out more please applyRandstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
    • milton keynes, buckinghamshire
    • contract
    • £11.28 per hour
    • full-time
    Customer Service Role Randstad are now recruiting for a Customer service administrator to join the team at DS Smith. If you are looking for an exciting opportunity to excel with one of the worlds largest providers of sustainable packaging then look no further! Location - Milton Keynes, Anderson Gate Pay Rate - £11.28 Shift pattern - Sunday - Thursday // Tuesday - Saturday (Shift pattern varies, other options available) Weekly hours - 37.5 About the role - In this role you will provide assistance and support to customers and clients, as well as processing, booking and invoicing. You will be the first point of contact for DS Smith in some cases so you will need a positive and determined attitude. Main duties include - Processing orders in a timely manner Booking transport Creating and checking invoices To apply for this role you will need - Customer service experience Can do attitude Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
    Customer Service Role Randstad are now recruiting for a Customer service administrator to join the team at DS Smith. If you are looking for an exciting opportunity to excel with one of the worlds largest providers of sustainable packaging then look no further! Location - Milton Keynes, Anderson Gate Pay Rate - £11.28 Shift pattern - Sunday - Thursday // Tuesday - Saturday (Shift pattern varies, other options available) Weekly hours - 37.5 About the role - In this role you will provide assistance and support to customers and clients, as well as processing, booking and invoicing. You will be the first point of contact for DS Smith in some cases so you will need a positive and determined attitude. Main duties include - Processing orders in a timely manner Booking transport Creating and checking invoices To apply for this role you will need - Customer service experience Can do attitude Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
    • caernarfon, gwynedd
    • permanent
    • £18,000 - £20,000 per year
    • full-time
    Are you a people person who enjoys building relationships and a good rapport with customers on the telephone?A brilliant opportunity has arisen for a Customer Advisor to work in a successful, leading organisation. If you enjoy providing excellent customer service and you are looking to learn new skills, this position would be ideal for you!Benefits:Full Training providedOn-site car parkingProgression opportunitiesBonus SchemeResponsibilities:Establishing relationships to ensure collections are madeEnsuring customer accounts are updated and accurate Prompt and professional response to all calls and enquiries Following objectives and targets set out by management Ability to manage and resolve difficult conversations with integrity, professionalism, and honesty.Skills needed:Excellent communications skillsAbility to work unaided, using own initiativeDriven and Self motivated individualExcellent MS Excel, Word and Powerpoint skillsIf you have the skills above and you are considering a new career working for a successful organisation, please get in touch today by calling Laura at Randstad on 01492 532803. I look forward to hearing from you!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    Are you a people person who enjoys building relationships and a good rapport with customers on the telephone?A brilliant opportunity has arisen for a Customer Advisor to work in a successful, leading organisation. If you enjoy providing excellent customer service and you are looking to learn new skills, this position would be ideal for you!Benefits:Full Training providedOn-site car parkingProgression opportunitiesBonus SchemeResponsibilities:Establishing relationships to ensure collections are madeEnsuring customer accounts are updated and accurate Prompt and professional response to all calls and enquiries Following objectives and targets set out by management Ability to manage and resolve difficult conversations with integrity, professionalism, and honesty.Skills needed:Excellent communications skillsAbility to work unaided, using own initiativeDriven and Self motivated individualExcellent MS Excel, Word and Powerpoint skillsIf you have the skills above and you are considering a new career working for a successful organisation, please get in touch today by calling Laura at Randstad on 01492 532803. I look forward to hearing from you!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    • ashton-under-lyne, greater manchester
    • permanent
    • £20,000 - £25,000 per year
    • full-time
    Randstad are delighted to bring to market a brand new role for Helpdesk Coordinator. The post holder will lead on the allocation and coordination of reactive tasks received from the National Helpdesk, covering the allocation of planned tasks when required. The role will ensure tasks are prioritised according to contract deliverables, mitigating deductions where possible and flagging any issues appropriately to the contract team. Ensure tasks are assigned to the correct Robertson resource or sub-contractor accordingly. Act as key liaison with schools contacts and site based teams to coordinate site access.KEY RESULT AREAS:Act as a point of escalation for the central helpdesk in ensuring access for task requests is planned, organised and granted within the required timeframes.To process manage quoted works and accidental damage claims to ensure these are recognised, captured and identified as cost recovery items.Manage extension of time requests.Ensure the damage process is followed.Manage tracking of additional and community hours in line with process.Reviewing invoices received from sub-contractors to ensure they are in line with agreed commercial terms and the values.Ensure finance information is loaded on to the CAFM system.Raising of purchase orders for work requests and goods receipting upon satisfactory job completion.To support on finance activities as required including ordering of works, processing ofinvoices, debt recovery as required.Working closely with the management team to ensure rechargeable work is understood, captured, properly recorded, managed in line with contract protocol and recognised for recharging purposes.To support the management team with the production of month end reporting for client issue.Responsible for Jeopardy Management, ensuring tasks are completed within the required SLA's reducing PMS deductions and providing mitigation.Provide cover for PPM scheduler to ensure PPM are completed on time and any remedial works are followed up.To operate always with safe working practices with due regard to Health and Safety regulations, COSHH, Control of Infection, waste disposal, etc in accordance with legislative requirements and policies and procedures of RFM.To carry out any other duties assigned by the Management Team in connection with RFM's operational requirements.You will need to be a fantastic communicator and cope well under pressure as this can be a demanding role. Why not call or email today for more info: 07385930426Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
    Randstad are delighted to bring to market a brand new role for Helpdesk Coordinator. The post holder will lead on the allocation and coordination of reactive tasks received from the National Helpdesk, covering the allocation of planned tasks when required. The role will ensure tasks are prioritised according to contract deliverables, mitigating deductions where possible and flagging any issues appropriately to the contract team. Ensure tasks are assigned to the correct Robertson resource or sub-contractor accordingly. Act as key liaison with schools contacts and site based teams to coordinate site access.KEY RESULT AREAS:Act as a point of escalation for the central helpdesk in ensuring access for task requests is planned, organised and granted within the required timeframes.To process manage quoted works and accidental damage claims to ensure these are recognised, captured and identified as cost recovery items.Manage extension of time requests.Ensure the damage process is followed.Manage tracking of additional and community hours in line with process.Reviewing invoices received from sub-contractors to ensure they are in line with agreed commercial terms and the values.Ensure finance information is loaded on to the CAFM system.Raising of purchase orders for work requests and goods receipting upon satisfactory job completion.To support on finance activities as required including ordering of works, processing ofinvoices, debt recovery as required.Working closely with the management team to ensure rechargeable work is understood, captured, properly recorded, managed in line with contract protocol and recognised for recharging purposes.To support the management team with the production of month end reporting for client issue.Responsible for Jeopardy Management, ensuring tasks are completed within the required SLA's reducing PMS deductions and providing mitigation.Provide cover for PPM scheduler to ensure PPM are completed on time and any remedial works are followed up.To operate always with safe working practices with due regard to Health and Safety regulations, COSHH, Control of Infection, waste disposal, etc in accordance with legislative requirements and policies and procedures of RFM.To carry out any other duties assigned by the Management Team in connection with RFM's operational requirements.You will need to be a fantastic communicator and cope well under pressure as this can be a demanding role. Why not call or email today for more info: 07385930426Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
    • durham, durham
    • temporary
    • £10.66 - £10.90 per hour
    • full-time
    Customer Service Advisors £10.66 - £10.90 per hour6 months plus Nortumbrian Water Pity Me, Durham 37hrs per week - Mon - Fri between 8am - 8pm and 8am - 1pm Saturday every 4th week Start Date: ASAP Do you want to provide our customers with amazing customer service? Do you enjoy working in a fast paced environment? Want to help us become the National Leader in the Water industry? If yes, then we are looking for you to join us as a Customer Service Advisor. About the role At Northumbrian Water Group we want all of those we serve to enjoy an unrivalled experience and for all customers to have an equal voice. We always seek to offer friendly, proactive and high quality service, whatever the query our customers have. Providing an unrivalled customer experience is essential to us, as our aim is to treat all customers fairly and consistently, to provide experiences that demonstrate respect and empathy always. You'll be working in our Customer Billing Centre of Excellence, helping customers with any bill related queries they may have which includes home-movers (so processing move in and move out), taking a payments, general enquiries about our customers water/sewerage charges, applying for a water meter and even a high bill, working through possible cause and resolution to each of these. We're looking for you to be delivering exceptional customer service ensuring our customers are delighted after every call, so you'll ensure that correct processes are followed, thus ensuring that any guaranteed services of standards are met as laid out by our regulator. We're looking for you to ensure first contact resolution where possible and where it cannot be resolved on first call, clear next steps are detailed to our customers. As part of our Customer Service team you'll join a friendly and collaborative team. We are passionate about customer service so our Customer Service Advisors are available Monday to Friday 7am-8pm, Saturday 8am-6pm and Sunday 9am-5pm, therefore flexibility to work evenings and weekends is required. About you Our customers are at the heart of our business which is why our Customer Service Advisors are positive, enthusiastic people who are passionate about delivering an exceptional customer experience. We're looking for you to have an "I can do, I will do" style in your approach to serving our customers, along with proven exceptional listening and questioning skills ensuring our customers query is fully understood leading to correct information provided. You'll be able to demonstrate excellent soft skills/rapport building, helping to make our customer feel special, along with the ability to build fantastic relationships with colleagues, bringing out the best in themselves and those around them. We're looking for you to have proven experience of and the ability to work to targets and be open to feedback through coaching, always striving to improve. From our engagement with customers to create our strategy for our unrivalled customer experience, we knew that customers want to be made to feel special. That's why we are looking to speak to people who have a track record of delivering great service. Previous experience in a Contact Centre role is essentialmer service role,Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    Customer Service Advisors £10.66 - £10.90 per hour6 months plus Nortumbrian Water Pity Me, Durham 37hrs per week - Mon - Fri between 8am - 8pm and 8am - 1pm Saturday every 4th week Start Date: ASAP Do you want to provide our customers with amazing customer service? Do you enjoy working in a fast paced environment? Want to help us become the National Leader in the Water industry? If yes, then we are looking for you to join us as a Customer Service Advisor. About the role At Northumbrian Water Group we want all of those we serve to enjoy an unrivalled experience and for all customers to have an equal voice. We always seek to offer friendly, proactive and high quality service, whatever the query our customers have. Providing an unrivalled customer experience is essential to us, as our aim is to treat all customers fairly and consistently, to provide experiences that demonstrate respect and empathy always. You'll be working in our Customer Billing Centre of Excellence, helping customers with any bill related queries they may have which includes home-movers (so processing move in and move out), taking a payments, general enquiries about our customers water/sewerage charges, applying for a water meter and even a high bill, working through possible cause and resolution to each of these. We're looking for you to be delivering exceptional customer service ensuring our customers are delighted after every call, so you'll ensure that correct processes are followed, thus ensuring that any guaranteed services of standards are met as laid out by our regulator. We're looking for you to ensure first contact resolution where possible and where it cannot be resolved on first call, clear next steps are detailed to our customers. As part of our Customer Service team you'll join a friendly and collaborative team. We are passionate about customer service so our Customer Service Advisors are available Monday to Friday 7am-8pm, Saturday 8am-6pm and Sunday 9am-5pm, therefore flexibility to work evenings and weekends is required. About you Our customers are at the heart of our business which is why our Customer Service Advisors are positive, enthusiastic people who are passionate about delivering an exceptional customer experience. We're looking for you to have an "I can do, I will do" style in your approach to serving our customers, along with proven exceptional listening and questioning skills ensuring our customers query is fully understood leading to correct information provided. You'll be able to demonstrate excellent soft skills/rapport building, helping to make our customer feel special, along with the ability to build fantastic relationships with colleagues, bringing out the best in themselves and those around them. We're looking for you to have proven experience of and the ability to work to targets and be open to feedback through coaching, always striving to improve. From our engagement with customers to create our strategy for our unrivalled customer experience, we knew that customers want to be made to feel special. That's why we are looking to speak to people who have a track record of delivering great service. Previous experience in a Contact Centre role is essentialmer service role,Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    • fareham, hampshire
    • permanent
    • £21,000 - £22,000 per year
    • full-time
    Customer Service Advisor Are you passionate about customer service and looking for your next position? Would you like to work for a world wide business? If so then this is the job for you.Our client is looking for a Customer Service Representative in the Fareham area on the salary of £21,000. This exciting Customer Service role offers a fun, fast working environment within a global organisation that is one of the best in the industry, with a network of facilities that expands our reach to 70 countries. Hours are to include Monday to Friday 8.30 to 5.30pm. initially this role will be on a 12 month fixed term contract. The responsibilities of this Fareham based role include:Answer inbound customer calls Make outbound calls to pre existing customersAdministration TasksClient Visits The benefits of this exciting role include:Exciting work environmentQuarterly bonusFree onsite carparkDress down day on a FridayGala Christmas Awards Dinner (Covid Dependant) Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
    Customer Service Advisor Are you passionate about customer service and looking for your next position? Would you like to work for a world wide business? If so then this is the job for you.Our client is looking for a Customer Service Representative in the Fareham area on the salary of £21,000. This exciting Customer Service role offers a fun, fast working environment within a global organisation that is one of the best in the industry, with a network of facilities that expands our reach to 70 countries. Hours are to include Monday to Friday 8.30 to 5.30pm. initially this role will be on a 12 month fixed term contract. The responsibilities of this Fareham based role include:Answer inbound customer calls Make outbound calls to pre existing customersAdministration TasksClient Visits The benefits of this exciting role include:Exciting work environmentQuarterly bonusFree onsite carparkDress down day on a FridayGala Christmas Awards Dinner (Covid Dependant) Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
    • wellingborough, northamptonshire
    • contract
    • £9.00 - £10.65 per hour
    • full-time
    Covid MarshallRandstad CPE are looking for a number of experienced cleaners to work at a local COVID 19 testing UnitsYour responsibilities include:Cleaning / SanitisingMeet and greet the general public on arrival.Use the check in system to confirm arrivalGuiding people around siteEnsuring people are socially distancing.Job Details : Must have a DBS Certificate or be happy to apply for one !Competitive pay rateHours per day: 8am - 6.30pm4 Days on 4 Days of PPE will be provided If you are interested in the role please call Randstad office on 07748704727 and ask for Crystal for more information. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
    Covid MarshallRandstad CPE are looking for a number of experienced cleaners to work at a local COVID 19 testing UnitsYour responsibilities include:Cleaning / SanitisingMeet and greet the general public on arrival.Use the check in system to confirm arrivalGuiding people around siteEnsuring people are socially distancing.Job Details : Must have a DBS Certificate or be happy to apply for one !Competitive pay rateHours per day: 8am - 6.30pm4 Days on 4 Days of PPE will be provided If you are interested in the role please call Randstad office on 07748704727 and ask for Crystal for more information. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
    • ipswich, suffolk
    • contract
    • full-time
    Customer Service Advisors needed!My client is committed to helping customers build for their future, which means a great opportunity for you to make a real difference.Job Responsibilities:Manage Inbound customer queries relating to their accounts and products, keeping it simple and making it easier to do business with the clientComplete telephony, digital and admin based tasks to service customer queriesTake ownership of customer problems, solving them at first point of contact and escalate when requiredBuild long lasting professional relationships with customers that will exceed their expectationsDeal with customer data ethically and in accordance with the FSA requirementsSkills:Strong Communication High levels of organisationRandstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
    Customer Service Advisors needed!My client is committed to helping customers build for their future, which means a great opportunity for you to make a real difference.Job Responsibilities:Manage Inbound customer queries relating to their accounts and products, keeping it simple and making it easier to do business with the clientComplete telephony, digital and admin based tasks to service customer queriesTake ownership of customer problems, solving them at first point of contact and escalate when requiredBuild long lasting professional relationships with customers that will exceed their expectationsDeal with customer data ethically and in accordance with the FSA requirementsSkills:Strong Communication High levels of organisationRandstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
    • solihull, west midlands
    • permanent
    • £20,500 per year
    • full-time
    Location: Solihull, B91 2AA - 50% home 50% office basedStart date: November 2021Salary: £18,550per annum Permanent, full-time vacancy.Do you strive to wow customers, build trust and work together? Here at BNP Paribas Personal Finance, we want to support and guide you through your journey of delivering Award Winning Customer Service in our Contact Centre.On a day to day basis your job will be to speak with a broad range of customers who have a finance plan or product with one of our partners, your job will be to support with their queries.Experience in financial services isn't essential, as long as you've got transferable customer service skills from a previous job.If you have:* A natural desire to help people* Passion for delivering a first class service; gained from experience working with Customers- perhaps in a retail job, voluntary work, or an office based role you've had before.* A willingness to learn* PC Skills- Ideally with Microsoft Office, and some experience with systems* A confident and articulate telephone manner* Problem solving skills* Great attention to detailThen this could be a fantastic new opportunity for you, we'll provide you with further training needed to be successful.The role is full time and shifts are rotated fairly within the team. You'll work approximately 8 hours per day, 5 out of 7 days per week, and shifts are provided to you 4 weeks in advance.
    Location: Solihull, B91 2AA - 50% home 50% office basedStart date: November 2021Salary: £18,550per annum Permanent, full-time vacancy.Do you strive to wow customers, build trust and work together? Here at BNP Paribas Personal Finance, we want to support and guide you through your journey of delivering Award Winning Customer Service in our Contact Centre.On a day to day basis your job will be to speak with a broad range of customers who have a finance plan or product with one of our partners, your job will be to support with their queries.Experience in financial services isn't essential, as long as you've got transferable customer service skills from a previous job.If you have:* A natural desire to help people* Passion for delivering a first class service; gained from experience working with Customers- perhaps in a retail job, voluntary work, or an office based role you've had before.* A willingness to learn* PC Skills- Ideally with Microsoft Office, and some experience with systems* A confident and articulate telephone manner* Problem solving skills* Great attention to detailThen this could be a fantastic new opportunity for you, we'll provide you with further training needed to be successful.The role is full time and shifts are rotated fairly within the team. You'll work approximately 8 hours per day, 5 out of 7 days per week, and shifts are provided to you 4 weeks in advance.
    • basildon, essex
    • permanent
    • £20,000 - £21,000 per year
    • full-time
    Are you experienced in dealing with customers either face-to-face or over the phone? Are you looking to secure an entry-level position in the financial services? Are you looking for a permanent position with the opportunity of hybrid working? My client is looking for a number of customer service agents to join their rapidly growing team in Basildon, the position will be working closely with their fund managers. You will be provided with unrivalled training and once completed have the opportunity to work from home 3 days a week.Job Responsibilities:* Manage Inbound customer queries from retail customers on behalf of fund managers* Complete telephony, digital and admin based tasks to service customer queries* Take ownership of customer problems, solving them at first point of contact and escalate when required* Build long lasting professional relationships with customers that will exceed their expectations* Deal with customer data ethically and in accordance with the FSA requirements Requirements:* Customer service experience - can be retail, hospitality or telephony* Recent graduates looking to enter the financial services * Have a real passion for assisting customers and providing first-class service Location:Basildon, Essex* 15-20 minute walk from the station* Free parking on-site APPLY NOW!!Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
    Are you experienced in dealing with customers either face-to-face or over the phone? Are you looking to secure an entry-level position in the financial services? Are you looking for a permanent position with the opportunity of hybrid working? My client is looking for a number of customer service agents to join their rapidly growing team in Basildon, the position will be working closely with their fund managers. You will be provided with unrivalled training and once completed have the opportunity to work from home 3 days a week.Job Responsibilities:* Manage Inbound customer queries from retail customers on behalf of fund managers* Complete telephony, digital and admin based tasks to service customer queries* Take ownership of customer problems, solving them at first point of contact and escalate when required* Build long lasting professional relationships with customers that will exceed their expectations* Deal with customer data ethically and in accordance with the FSA requirements Requirements:* Customer service experience - can be retail, hospitality or telephony* Recent graduates looking to enter the financial services * Have a real passion for assisting customers and providing first-class service Location:Basildon, Essex* 15-20 minute walk from the station* Free parking on-site APPLY NOW!!Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
    • hertfordshire, hertfordshire
    • temporary
    • £14.34 - £15.84 per hour
    • full-time
    Job Role: Service Manager Salary: £14.34 - £15.84 depending on experience Location: Hertfordshire Hours: 37 hours Monday to Friday 8:30am to 5pm Temporary role: 3Months + on goingAn exciting opportunity has arisen for an experienced Service Manager based in a Local Authority in Hertfordshire. The main responsibilities of this Service Manager job Experience of managing a call centreStaff supervision of call centreExcellent customer careTeam building/person centredPerformance drivenComplaints Handling experienceExcellent communication skillsExcellent customer service skillsGood English skills (Verbal and written)Person SpecificationManager/Supervisory skillsFriendlyPolitePresentableaFlexibleConfidentComputer literateClients are looking to interview and shortlist shortly, so please submit your CV promptly for consideration. To apply for this Service Manager job please click APPLY NOW and expect a call from Chandani thereafter if your skills and experience match the requirement.Still searching? Not all of our vacancies are on our website yet. We're happy to provide a tailored careers guidance service, so for the best chance of finding your ideal opportunity, get in touch with one of our specialist consultants and we will be able to support you with your job search.Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
    Job Role: Service Manager Salary: £14.34 - £15.84 depending on experience Location: Hertfordshire Hours: 37 hours Monday to Friday 8:30am to 5pm Temporary role: 3Months + on goingAn exciting opportunity has arisen for an experienced Service Manager based in a Local Authority in Hertfordshire. The main responsibilities of this Service Manager job Experience of managing a call centreStaff supervision of call centreExcellent customer careTeam building/person centredPerformance drivenComplaints Handling experienceExcellent communication skillsExcellent customer service skillsGood English skills (Verbal and written)Person SpecificationManager/Supervisory skillsFriendlyPolitePresentableaFlexibleConfidentComputer literateClients are looking to interview and shortlist shortly, so please submit your CV promptly for consideration. To apply for this Service Manager job please click APPLY NOW and expect a call from Chandani thereafter if your skills and experience match the requirement.Still searching? Not all of our vacancies are on our website yet. We're happy to provide a tailored careers guidance service, so for the best chance of finding your ideal opportunity, get in touch with one of our specialist consultants and we will be able to support you with your job search.Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
    • brighton, east sussex
    • permanent
    • £26,000 - £28,000, per year, pension, car allowance
    • full-time
    Exciting role for Sussex based Recruitment Consultant! Due to continued and unrivalled growth we now have the opportunity to recruit a new consultant in our Brighton office. We can consider consultants at all levels. You will inherit a 'hot' desk with clients already giving us repeat business. There are two specific areas that we are recruiting for. We need an additional consultant to join our trades and labour team, and an additional consultant to join our 'white collar' team recruiting for freelance management level staff throughout Sussex and Surrey.Randstad CPE are obviously a large international company, the largest HR service provider in the world to be precise, but on a local basis we are a small niche team. We work closely with our London, Maidstone and Southampton offices to maximise opportunities. We have been well over target for the the last 5 yrs and everyone in the team is rewarded with an excellent commission scheme. Any new starters will be given a generous commission guarantee and build up budgets. We offer competitive salaries and leading commission schemes paying up to 30% of revenue. We offer every consultant a car allowance, share scheme, contributory pension, gym discount, high street discounts, days off for charitable events, buy and sell holiday and much, much more... There are many many more reasons why Randstad can provide a fun and rewarding work place.If you would like to know more about the opportunity we have then please reply with your number or call Natalie Ferns on 01273 391010 Randstad Construction Property Engineering is acting as an Employment Agency in relation to this vacancy.
    Exciting role for Sussex based Recruitment Consultant! Due to continued and unrivalled growth we now have the opportunity to recruit a new consultant in our Brighton office. We can consider consultants at all levels. You will inherit a 'hot' desk with clients already giving us repeat business. There are two specific areas that we are recruiting for. We need an additional consultant to join our trades and labour team, and an additional consultant to join our 'white collar' team recruiting for freelance management level staff throughout Sussex and Surrey.Randstad CPE are obviously a large international company, the largest HR service provider in the world to be precise, but on a local basis we are a small niche team. We work closely with our London, Maidstone and Southampton offices to maximise opportunities. We have been well over target for the the last 5 yrs and everyone in the team is rewarded with an excellent commission scheme. Any new starters will be given a generous commission guarantee and build up budgets. We offer competitive salaries and leading commission schemes paying up to 30% of revenue. We offer every consultant a car allowance, share scheme, contributory pension, gym discount, high street discounts, days off for charitable events, buy and sell holiday and much, much more... There are many many more reasons why Randstad can provide a fun and rewarding work place.If you would like to know more about the opportunity we have then please reply with your number or call Natalie Ferns on 01273 391010 Randstad Construction Property Engineering is acting as an Employment Agency in relation to this vacancy.
    • basildon, essex
    • permanent
    • full-time
    Customer Service Advisor£21,000 per annumPermanent role My client is looking for a number of customer service agents to join their rapidly growing team in Stirling, the position will be working closely with their fund managers. You will be provided with unrivalled training and once completed have the opportunity to work from home 3 days a week. Job Responsibilities:* Manage Inbound customer queries from retail customers on behalf of fund managers* Complete telephony, digital and admin based tasks to service customer queries* Take ownership of customer problems, solving them at first point of contact and escalate when required* Build long lasting professional relationships with customers that will exceed their expectations* Deal with customer data ethically and in accordance with the FSA requirements Requirements:* Customer service experience - can be retail, hospitality or telephony* Recent graduates looking to enter the financial services* Have a real passion for assisting customers and providing first-class serviceRandstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
    Customer Service Advisor£21,000 per annumPermanent role My client is looking for a number of customer service agents to join their rapidly growing team in Stirling, the position will be working closely with their fund managers. You will be provided with unrivalled training and once completed have the opportunity to work from home 3 days a week. Job Responsibilities:* Manage Inbound customer queries from retail customers on behalf of fund managers* Complete telephony, digital and admin based tasks to service customer queries* Take ownership of customer problems, solving them at first point of contact and escalate when required* Build long lasting professional relationships with customers that will exceed their expectations* Deal with customer data ethically and in accordance with the FSA requirements Requirements:* Customer service experience - can be retail, hospitality or telephony* Recent graduates looking to enter the financial services* Have a real passion for assisting customers and providing first-class serviceRandstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
    • liverpool, merseyside
    • contract
    • £10.00 per hour
    • full-time
    Context ∙ A broad range of activities associated with the department and client requirements Dimensions ∙ All team/department members ∙ Internal/external customer contact Priorities ∙ Accuracy, appropriateness of response and getting it right first time ∙ Meet agreed productivity targets ∙ Effective communications with various stakeholders ∙ Proactive achievement of team objectives ∙ Quality of advice and guidance ∙ Meeting deadlines ∙ Managing customer expectations ∙ Adherence to departmental policies and procedures ∙ Identification of process improvement opportunities Key outputs ∙ Completion of targeted work to deadlines and required level of accuracy ∙ Dealing with both inbound and outbound calls, emails or scanned images/post for a variety of customer service and finance related issues ∙ Accurate recording of information onto a live system ∙ Resolve customer enquiries (oral and written) based on competent working knowledge ∙ Query handling in response to customer requests with the support of clear information and processes ∙ Process changes in Client/Customer records in response to appropriately authorised requests ∙ Striving to provide a professional service at all times ∙ Identify and implement process improvements in immediate area of work responsibility in order to improve output and customer service ∙ Undertake the duties of this role in accordance with regulatory and scheme guidelines ∙ Working well within teams and supporting colleagues ∙ Professional communication in both written and oral forms ∙ Participation in small projects/bulk work ∙ Production of ad hoc reports as requested ∙ Identify own training needs Essential ∙ Working to SLAs Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
    Context ∙ A broad range of activities associated with the department and client requirements Dimensions ∙ All team/department members ∙ Internal/external customer contact Priorities ∙ Accuracy, appropriateness of response and getting it right first time ∙ Meet agreed productivity targets ∙ Effective communications with various stakeholders ∙ Proactive achievement of team objectives ∙ Quality of advice and guidance ∙ Meeting deadlines ∙ Managing customer expectations ∙ Adherence to departmental policies and procedures ∙ Identification of process improvement opportunities Key outputs ∙ Completion of targeted work to deadlines and required level of accuracy ∙ Dealing with both inbound and outbound calls, emails or scanned images/post for a variety of customer service and finance related issues ∙ Accurate recording of information onto a live system ∙ Resolve customer enquiries (oral and written) based on competent working knowledge ∙ Query handling in response to customer requests with the support of clear information and processes ∙ Process changes in Client/Customer records in response to appropriately authorised requests ∙ Striving to provide a professional service at all times ∙ Identify and implement process improvements in immediate area of work responsibility in order to improve output and customer service ∙ Undertake the duties of this role in accordance with regulatory and scheme guidelines ∙ Working well within teams and supporting colleagues ∙ Professional communication in both written and oral forms ∙ Participation in small projects/bulk work ∙ Production of ad hoc reports as requested ∙ Identify own training needs Essential ∙ Working to SLAs Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
    • llandrindod wells, powys
    • temporary
    • £130 per day
    • full-time
    Are you a dricer?Would you like to particpate in the UK's largest Covid-19 infection survey as a Covid Tester?Looking for a job that pays £130/day plus mileage? If you answered yes to the above questions, look no further! We could have the perfect opportunity for you! We are currently recruiting covid testers in and around the area of Central Wales. The role involves working on behalf of the Office of National Statistics who are currently conducting research exploring the effectiveness of the vaccine and the infection rates among different demographics. Alongside having the opportunity to give back, you also have the chance to gain valuable work experience. Other benefits include:Covid DBS provided Training provided £130 per day Paid for the time you are there regardless of the amount of tests you complete Paid mileageThe role itself involves:Ensuring tests are delivered correctly Driving to and from houses with test kits Dropping individuals off at a previously established loading bay Complete a questionnaire with the householdCandidates are required to use an app within this role and MUST have a driving license and access to a vehicle.Must also live within the postcodes of: LD1 - LD8 Other requirements include: Available 5 days a weekBusiness car insurance Candidates must complete online trainingTwo professional/personal references which cover the last 12 months of employmentDon't miss out on this fantastic opportunity to work in the heart of this very important national sampling survey. If you are interested please apply now or ring 0161 200 1930 and ask for Caitlyn. Randstad Care acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Care is an equal opportunities employer and decisions are made on merits alone.Did you know that Randstad Care have been awarded a place on the National Clinical Staffing Framework for the NHS? This means we will be able to bring you more opportunities within nursing & midwifery and clinical staffing.
    Are you a dricer?Would you like to particpate in the UK's largest Covid-19 infection survey as a Covid Tester?Looking for a job that pays £130/day plus mileage? If you answered yes to the above questions, look no further! We could have the perfect opportunity for you! We are currently recruiting covid testers in and around the area of Central Wales. The role involves working on behalf of the Office of National Statistics who are currently conducting research exploring the effectiveness of the vaccine and the infection rates among different demographics. Alongside having the opportunity to give back, you also have the chance to gain valuable work experience. Other benefits include:Covid DBS provided Training provided £130 per day Paid for the time you are there regardless of the amount of tests you complete Paid mileageThe role itself involves:Ensuring tests are delivered correctly Driving to and from houses with test kits Dropping individuals off at a previously established loading bay Complete a questionnaire with the householdCandidates are required to use an app within this role and MUST have a driving license and access to a vehicle.Must also live within the postcodes of: LD1 - LD8 Other requirements include: Available 5 days a weekBusiness car insurance Candidates must complete online trainingTwo professional/personal references which cover the last 12 months of employmentDon't miss out on this fantastic opportunity to work in the heart of this very important national sampling survey. If you are interested please apply now or ring 0161 200 1930 and ask for Caitlyn. Randstad Care acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Care is an equal opportunities employer and decisions are made on merits alone.Did you know that Randstad Care have been awarded a place on the National Clinical Staffing Framework for the NHS? This means we will be able to bring you more opportunities within nursing & midwifery and clinical staffing.
    • southampton, hampshire
    • temporary
    • £130 per day
    • full-time
    Are you a confident driver in your local community? Looking for a job that allows you to work flexibly? Do you live in the Portsmouth & Southampton area? If you answered yes to the above questions, look no further! We could have the perfect opportunity for you! We are currently recruiting covid testers. The role involves working on behalf of the Office of National Statistics who are currently conducting research exploring the effectiveness of the vaccine and the infection rates among different demographics. Alongside having the opportunity to give back to your community, you also have the chance to gain valuable work experience. Other benefits include:Covid DBS provided Training provided £130 per day Paid for the time you are there regardless of the amount of tests you complete Mileage paid for The role itself involves:Ensuring tests are delivered correctly Driving to and from houses with test kits Dropping individuals off at a previously established loading bay Complete a questionnaire with the householdCandidates are required to use an app within this role and MUST have a driving license and access to a vehicle.Other requirements include: Available 5 days a weekBusiness car insurance Candidates must complete online trainingTwo professional/personal references which cover the last 12 months of employmentDon't miss out on this fantastic opportunity to work in the heart of this very important national sampling survey. If you are interested please apply now or ring 0161 200 1930 and ask for Caitlyn. Randstad Care acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Care is an equal opportunities employer and decisions are made on merits alone.Did you know that Randstad Care have been awarded a place on the National Clinical Staffing Framework for the NHS? This means we will be able to bring you more opportunities within nursing & midwifery and clinical staffing.
    Are you a confident driver in your local community? Looking for a job that allows you to work flexibly? Do you live in the Portsmouth & Southampton area? If you answered yes to the above questions, look no further! We could have the perfect opportunity for you! We are currently recruiting covid testers. The role involves working on behalf of the Office of National Statistics who are currently conducting research exploring the effectiveness of the vaccine and the infection rates among different demographics. Alongside having the opportunity to give back to your community, you also have the chance to gain valuable work experience. Other benefits include:Covid DBS provided Training provided £130 per day Paid for the time you are there regardless of the amount of tests you complete Mileage paid for The role itself involves:Ensuring tests are delivered correctly Driving to and from houses with test kits Dropping individuals off at a previously established loading bay Complete a questionnaire with the householdCandidates are required to use an app within this role and MUST have a driving license and access to a vehicle.Other requirements include: Available 5 days a weekBusiness car insurance Candidates must complete online trainingTwo professional/personal references which cover the last 12 months of employmentDon't miss out on this fantastic opportunity to work in the heart of this very important national sampling survey. If you are interested please apply now or ring 0161 200 1930 and ask for Caitlyn. Randstad Care acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Care is an equal opportunities employer and decisions are made on merits alone.Did you know that Randstad Care have been awarded a place on the National Clinical Staffing Framework for the NHS? This means we will be able to bring you more opportunities within nursing & midwifery and clinical staffing.
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