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49 jobs found for customer service call center

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    • newcastle upon tyne, tyne and wear
    • permanent
    • £20,000 - £35,000, per year, £20000 - £35000 per annum, Benefits: OTE and a comprehensive wider package!
    • full-time
    Role: Trainee Customer Advisor Sector: TechnologyCommunications, research and project management are all functions synonymous with the client we’re representing. They’re looking for Trainee Customer Advisors to join their dynamic office as first line customer support in order to aid in their rapid growth!With an ever growing client base, the organisation requires a friendly individual to take ownership in managing client relationships. Successful candidates will be in regular contact with professionals from a variety of industries and sectors. As such, they will be highly organised, ensuring that projects are executed in an efficient, timely and profitable manner and that clients understand the full range of services that the organisation provides. A fantastic package awaits successful candidates! A generous salary structure, lucrative incentive schemes and a welcoming, inclusive office atmosphere are a few select benefits offered by the company.The Role:Act as a day to day touch-point for customers that make up an ever growing client baseVerse yourself in the services that our client offers in order to best meet customer needsEnsure that projects are being executed in an efficient and timely mannerEngage with clients with a professionalism that reflects the company’s brandTake ownership of client relationships in a growing business to aid your career progression The Package: A competitive basic salary of £20kA vibrant culture, welcoming atmosphere and regular socialsLucrative bonus/incentive schemesPension schemeExcellent progression and personal development made availableYou:GCSEs in Maths and EnglishExcellent interpersonal/communication skillsAmbitious, resilient and determinedPrevious experience speaking to customers over the phone is beneficialPareto Law values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.If you require this job specification or to apply in an alternate format, please visit the Pareto website.
    Role: Trainee Customer Advisor Sector: TechnologyCommunications, research and project management are all functions synonymous with the client we’re representing. They’re looking for Trainee Customer Advisors to join their dynamic office as first line customer support in order to aid in their rapid growth!With an ever growing client base, the organisation requires a friendly individual to take ownership in managing client relationships. Successful candidates will be in regular contact with professionals from a variety of industries and sectors. As such, they will be highly organised, ensuring that projects are executed in an efficient, timely and profitable manner and that clients understand the full range of services that the organisation provides. A fantastic package awaits successful candidates! A generous salary structure, lucrative incentive schemes and a welcoming, inclusive office atmosphere are a few select benefits offered by the company.The Role:Act as a day to day touch-point for customers that make up an ever growing client baseVerse yourself in the services that our client offers in order to best meet customer needsEnsure that projects are being executed in an efficient and timely mannerEngage with clients with a professionalism that reflects the company’s brandTake ownership of client relationships in a growing business to aid your career progression The Package: A competitive basic salary of £20kA vibrant culture, welcoming atmosphere and regular socialsLucrative bonus/incentive schemesPension schemeExcellent progression and personal development made availableYou:GCSEs in Maths and EnglishExcellent interpersonal/communication skillsAmbitious, resilient and determinedPrevious experience speaking to customers over the phone is beneficialPareto Law values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.If you require this job specification or to apply in an alternate format, please visit the Pareto website.
    • northampton, northamptonshire
    • permanent
    • £23,000 - £23,000, per year, £23000 per annum
    • full-time
    Job title: Client Relationship ExecutiveLocation: Northampton REF: J12002:EM:GJ:CRESalary: £23,000 basic salary (+ OTE) Sector: Technology Communications, research and project management are all functions synonymous with the client we’re representing. They’re looking for ambitious and proactive individuals to join their dynamic office as Client Relationship Executives! With an ever growing client base, the organisation requires a friendly individual to take ownership in managing client relationships. The successful candidate will be in regular contact with professionals from a variety of industries and sectors. As such, they will be highly organised, ensuring that projects are executed in an efficient, timely and profitable manner and that clients understand the full range of services that the organisation provides. A fantastic package awaits the successful candidate! A generous salary structure, lucrative incentive schemes and welcoming office atmosphere are a few select benefits offered by our client. The Role:Act as a day to day touch-point for customers that make up an ever growing client baseVerse yourself in the services that our client offers in order to best meet customer needsEnsure that projects are being executed in an efficient and timely mannerEngage with clients with a professionalism that reflects the company’s brand, ensuring they are kept up to date with new products and services that the company could offer themTake ownership of client relationships in a growing business to aid your career progression, seeking any cross-or up-sell opportunities within your accountsWork closely with other teams in the business, collaborating on projects and campaigns to generate new business opportunitiesBenefits/What you get: A competitive basic salary of £23,000Bonus/Commission structure taking your Y1 total earnings higherA vibrant culture, welcoming atmosphere with regular team socialsFantastic, on-going training with a leading enterpriseExcellent scope for personal and professional developmentLucrative bonus and incentive schemesPension schemeYou:GCSE’s in Maths and EnglishFantastic communication and interpersonal skillsSome prior experience in a customer service or customer facing role is highly desirableComputer literateHighly organised, with excellent time management skillsA team player, who can also work autonomouslyPareto Law values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. If you require this job specification or to apply in an alternate format, please visit the Pareto website.
    Job title: Client Relationship ExecutiveLocation: Northampton REF: J12002:EM:GJ:CRESalary: £23,000 basic salary (+ OTE) Sector: Technology Communications, research and project management are all functions synonymous with the client we’re representing. They’re looking for ambitious and proactive individuals to join their dynamic office as Client Relationship Executives! With an ever growing client base, the organisation requires a friendly individual to take ownership in managing client relationships. The successful candidate will be in regular contact with professionals from a variety of industries and sectors. As such, they will be highly organised, ensuring that projects are executed in an efficient, timely and profitable manner and that clients understand the full range of services that the organisation provides. A fantastic package awaits the successful candidate! A generous salary structure, lucrative incentive schemes and welcoming office atmosphere are a few select benefits offered by our client. The Role:Act as a day to day touch-point for customers that make up an ever growing client baseVerse yourself in the services that our client offers in order to best meet customer needsEnsure that projects are being executed in an efficient and timely mannerEngage with clients with a professionalism that reflects the company’s brand, ensuring they are kept up to date with new products and services that the company could offer themTake ownership of client relationships in a growing business to aid your career progression, seeking any cross-or up-sell opportunities within your accountsWork closely with other teams in the business, collaborating on projects and campaigns to generate new business opportunitiesBenefits/What you get: A competitive basic salary of £23,000Bonus/Commission structure taking your Y1 total earnings higherA vibrant culture, welcoming atmosphere with regular team socialsFantastic, on-going training with a leading enterpriseExcellent scope for personal and professional developmentLucrative bonus and incentive schemesPension schemeYou:GCSE’s in Maths and EnglishFantastic communication and interpersonal skillsSome prior experience in a customer service or customer facing role is highly desirableComputer literateHighly organised, with excellent time management skillsA team player, who can also work autonomouslyPareto Law values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. If you require this job specification or to apply in an alternate format, please visit the Pareto website.
    • london, greater london
    • permanent
    • £22,000 per year
    • full-time
    Job Title: Customer Experience AdvisorLocation: East LondonSalary: 22kPermanent contract As a Customer Experience Advisor you will be the first point of contact for customers, the first impression of the company and the start of a positive customer experience that will boost a customers confidence in the business' services. Core Responsibilities*Provide reporting/updates to operational teams or others as necessary to demonstrate the fulfilment of contract requirements*Ensure client and internal systems are updated within set timescales throughout the life of the job.*Respond to all customer chases/escalations within internal SLAs.*Closing of tasks appropriately.*Keeping WIP levels on contracts to a minimum by ensuring timely completion of jobs.*Ensure any interactions with all customers reflects positively on the company.*Support with the scheduling of subcontractor work as and when required.*Support with raising purchase orders within the system for materials for the engineers to complete their jobs in a timely manner ensuring costs and contract thresholds are adhered to.*Ensure all engineer paperwork is quality checked and uploaded as required.*Updating internal CAFM system with updates.Skills Needed to Succeed*Experience of working within a facilities management helpdesk is advantageous.*Administrative experience essential.*Good understanding and experience of Microsoft Office software packages and general IT knowledge.*Experience in using CAFM or other management systems.If you believe you would be good for this position, please apply now or email your CV to verona.sadiku@randstad.co.ukOr give me a call 02036800623Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    Job Title: Customer Experience AdvisorLocation: East LondonSalary: 22kPermanent contract As a Customer Experience Advisor you will be the first point of contact for customers, the first impression of the company and the start of a positive customer experience that will boost a customers confidence in the business' services. Core Responsibilities*Provide reporting/updates to operational teams or others as necessary to demonstrate the fulfilment of contract requirements*Ensure client and internal systems are updated within set timescales throughout the life of the job.*Respond to all customer chases/escalations within internal SLAs.*Closing of tasks appropriately.*Keeping WIP levels on contracts to a minimum by ensuring timely completion of jobs.*Ensure any interactions with all customers reflects positively on the company.*Support with the scheduling of subcontractor work as and when required.*Support with raising purchase orders within the system for materials for the engineers to complete their jobs in a timely manner ensuring costs and contract thresholds are adhered to.*Ensure all engineer paperwork is quality checked and uploaded as required.*Updating internal CAFM system with updates.Skills Needed to Succeed*Experience of working within a facilities management helpdesk is advantageous.*Administrative experience essential.*Good understanding and experience of Microsoft Office software packages and general IT knowledge.*Experience in using CAFM or other management systems.If you believe you would be good for this position, please apply now or email your CV to verona.sadiku@randstad.co.ukOr give me a call 02036800623Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    • coventry, west midlands
    • permanent
    • £19,000 - £21,000, per year, + OTE 3900
    • full-time
    We have an exciting opportunity to join a fleet management company in Coventry. If you love working in a driven, customer focused and friendly environment then you'll feel right at home as part of this dedicated team.Shifts are Monday To Friday 7 - 3, 8 - 4, 9 - 5, 10 - 6Your Responsibilities:organise vehicle repairs and liaise between suppliers, repairers and customersSupport all customer requirements - inbound calls and emailsSupport all supplier requirementsDeal with all queries on the phone and via onlineSee to the query process from start to finishDeal directly with clients keeping them updated on the progress of their orderMaintaining and delivering a first class customer service experience at all timesRepresenting the brand name in a positive and professional way at all timesSkills and Experience:Strong customer focusEffective communicationProblem solving skillsAbility to plan & organiseIT LiteracyProven ability to work under pressureBenefits:Shifts are 7-3 8-4 9-5 10-6Salary of up to £21 + 3900 OTEOn-site parking and cycle storage28 days holidayFlexible benefitsRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    We have an exciting opportunity to join a fleet management company in Coventry. If you love working in a driven, customer focused and friendly environment then you'll feel right at home as part of this dedicated team.Shifts are Monday To Friday 7 - 3, 8 - 4, 9 - 5, 10 - 6Your Responsibilities:organise vehicle repairs and liaise between suppliers, repairers and customersSupport all customer requirements - inbound calls and emailsSupport all supplier requirementsDeal with all queries on the phone and via onlineSee to the query process from start to finishDeal directly with clients keeping them updated on the progress of their orderMaintaining and delivering a first class customer service experience at all timesRepresenting the brand name in a positive and professional way at all timesSkills and Experience:Strong customer focusEffective communicationProblem solving skillsAbility to plan & organiseIT LiteracyProven ability to work under pressureBenefits:Shifts are 7-3 8-4 9-5 10-6Salary of up to £21 + 3900 OTEOn-site parking and cycle storage28 days holidayFlexible benefitsRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    • trafford park, greater manchester
    • permanent
    • £23,000 per year
    • full-time
    Customer Service Advisor Job Spec:Purpose of PositionTo contribute to the depot's EBITDA by the efficient and effective handling and processing of customer ordersResponsibilities / AccountabilitiesPrimary contact for specific Depot allocated customersProcessing of all Direct Delivery orders and Purchase Orders and liasing with SuppliersPrimary contact for Water Treatment enquiriesMonitoring and completion of Customers own stock replenishmentsReceipt and processing of customers orders onto M4 computer system.Documentation of all relevant information from customer orders.Check and validate customer confirmation purchase orders.Regularly update information on system including maintenance of records on customer pricingReceive and process enquiries, ensure follow up.Process Return Inwards Notes.General administration to include filing and post.Liase with other sales staff to maximise sales opportunities.Communication with customer regarding concessions and any other required information.Documentation of customer complaintsUndertake any reasonable tasks or duties assigned by the Customer Experience Manager from time to time, related to the effective and efficient performance of the job, and providing they are within the post holders skills and ability.Qualifications Required (Essential & Desirable)Minimum of Grade C achieved for GCSE Mathematics & English or equivalentExperience & Knowledge (Essential & Desirable)Proven experience in a similar role (customer facing role essential).Experience in taking and processing all orders, enquiries and complaints in a business with high volume processing.Working within a fast paced environmentPersonal Skills & Attributes (e.g. Team Player, Strong Work Ethic)Effective and Empathetic telephone manner.Customer Centric with a Problem Solving MentalityAbility to work as part of a team and on own initiative.Diligent when taking and processing all orders, enquiries or complaints.Process telephone orders in a polite and courteous manner.Work within a continuously busy environment.Build relationships with both customers and colleaguesRandstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
    Customer Service Advisor Job Spec:Purpose of PositionTo contribute to the depot's EBITDA by the efficient and effective handling and processing of customer ordersResponsibilities / AccountabilitiesPrimary contact for specific Depot allocated customersProcessing of all Direct Delivery orders and Purchase Orders and liasing with SuppliersPrimary contact for Water Treatment enquiriesMonitoring and completion of Customers own stock replenishmentsReceipt and processing of customers orders onto M4 computer system.Documentation of all relevant information from customer orders.Check and validate customer confirmation purchase orders.Regularly update information on system including maintenance of records on customer pricingReceive and process enquiries, ensure follow up.Process Return Inwards Notes.General administration to include filing and post.Liase with other sales staff to maximise sales opportunities.Communication with customer regarding concessions and any other required information.Documentation of customer complaintsUndertake any reasonable tasks or duties assigned by the Customer Experience Manager from time to time, related to the effective and efficient performance of the job, and providing they are within the post holders skills and ability.Qualifications Required (Essential & Desirable)Minimum of Grade C achieved for GCSE Mathematics & English or equivalentExperience & Knowledge (Essential & Desirable)Proven experience in a similar role (customer facing role essential).Experience in taking and processing all orders, enquiries and complaints in a business with high volume processing.Working within a fast paced environmentPersonal Skills & Attributes (e.g. Team Player, Strong Work Ethic)Effective and Empathetic telephone manner.Customer Centric with a Problem Solving MentalityAbility to work as part of a team and on own initiative.Diligent when taking and processing all orders, enquiries or complaints.Process telephone orders in a polite and courteous manner.Work within a continuously busy environment.Build relationships with both customers and colleaguesRandstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
    • glasgow, glasgow
    • permanent
    • £20,000 - £20,000, per year, £20000 per annum
    • full-time
    Role: Trainee - Customer Support RepresentativeLocation: Glasgow Ref: J11300:SCO:GJ:TCSPSalary: £20kSector: Technology Communications, research and project management are all functions synonymous with the client we’re representing. They’re looking for a graduate to join their dynamic office as first line customer support in order to aid in their rapid growth! With an ever growing client base, our client requires a friendly individual to take ownership in managing client relationships. The successful candidate will be in regular contact with professionals from a variety of industries and sectors. As such, they will be highly organised, ensuring that projects are executed in an efficient, timely and profitable manner and that clients understand the full range of services that the organisation provides.  A fantastic package awaits the successful candidate! A generous salary structure, lucrative incentive schemes and welcoming office atmosphere are a few select benefits offered by our client. The Role:Act as a day to day touch-point for customers that make up an ever growing client baseVerse yourself in the services that our client offers, in order to introduce new products and services and best meet customer needsEnsure that projects are being executed in an efficient and timely manner, liaising with both the clients and other teams within the companyEngage with clients with a professionalism that reflects the company’s brandTake ownership of client relationships in a growing business to aid your career progression, ensuring clients expectations are managed and met, and providing solutions to any problems should they ariseThe Package: A competitive basic salary of £20,000Full bespoke trainingCompany socials in a welcoming, inclusive atmosphere25 days’ annual leave (not including bank holidays)Excellent progression opportunitiesLucrative bonus/incentive schemesPension schemeYou:GCSE’s in Maths and EnglishExcellent interpersonal and communication skillsGreat customer service skills and a customer orientated mind-setIT literateSelf-motivated and driven to succeedPareto Law values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. If you require this job specification or to apply in an alternate format, please visit the Pareto website.
    Role: Trainee - Customer Support RepresentativeLocation: Glasgow Ref: J11300:SCO:GJ:TCSPSalary: £20kSector: Technology Communications, research and project management are all functions synonymous with the client we’re representing. They’re looking for a graduate to join their dynamic office as first line customer support in order to aid in their rapid growth! With an ever growing client base, our client requires a friendly individual to take ownership in managing client relationships. The successful candidate will be in regular contact with professionals from a variety of industries and sectors. As such, they will be highly organised, ensuring that projects are executed in an efficient, timely and profitable manner and that clients understand the full range of services that the organisation provides.  A fantastic package awaits the successful candidate! A generous salary structure, lucrative incentive schemes and welcoming office atmosphere are a few select benefits offered by our client. The Role:Act as a day to day touch-point for customers that make up an ever growing client baseVerse yourself in the services that our client offers, in order to introduce new products and services and best meet customer needsEnsure that projects are being executed in an efficient and timely manner, liaising with both the clients and other teams within the companyEngage with clients with a professionalism that reflects the company’s brandTake ownership of client relationships in a growing business to aid your career progression, ensuring clients expectations are managed and met, and providing solutions to any problems should they ariseThe Package: A competitive basic salary of £20,000Full bespoke trainingCompany socials in a welcoming, inclusive atmosphere25 days’ annual leave (not including bank holidays)Excellent progression opportunitiesLucrative bonus/incentive schemesPension schemeYou:GCSE’s in Maths and EnglishExcellent interpersonal and communication skillsGreat customer service skills and a customer orientated mind-setIT literateSelf-motivated and driven to succeedPareto Law values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. If you require this job specification or to apply in an alternate format, please visit the Pareto website.
    • newcastle upon tyne, tyne and wear
    • permanent
    • £19,000 - £22,000, per year, benefits
    • full-time
    Inbound Customer Service ExecutiveNewcastle, NE28£19000 - £22000 salary plus benefitsAre you looking to progress your career within customer service? Are you looking to work for one of the most recognised and respected financial organisations? Our client is looking for Inbound Customer Service Executives to join their growing team based in Newcastle.Main Duties:Handle incoming calls from customers to provide support with their accountIdentify any potential issues or queries before they escalate to a complaintProcess changes to existing accounts, for instance change of personal detailsLiaise with customers over the phone, emails and lettersRecord customer information accurately, including details of callsExperience:Experience of delivering excellent customer service, whether face to face or over the phoneComfortable working in a fast paced, challenging environmentWilling to learn, progress and help colleaguesYou will be provided with a competitive salary, opportunities to progress and fantastic corporate benefits.If you are someone who enjoys helping people and wants to build a career within a large organisation then please apply today!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    Inbound Customer Service ExecutiveNewcastle, NE28£19000 - £22000 salary plus benefitsAre you looking to progress your career within customer service? Are you looking to work for one of the most recognised and respected financial organisations? Our client is looking for Inbound Customer Service Executives to join their growing team based in Newcastle.Main Duties:Handle incoming calls from customers to provide support with their accountIdentify any potential issues or queries before they escalate to a complaintProcess changes to existing accounts, for instance change of personal detailsLiaise with customers over the phone, emails and lettersRecord customer information accurately, including details of callsExperience:Experience of delivering excellent customer service, whether face to face or over the phoneComfortable working in a fast paced, challenging environmentWilling to learn, progress and help colleaguesYou will be provided with a competitive salary, opportunities to progress and fantastic corporate benefits.If you are someone who enjoys helping people and wants to build a career within a large organisation then please apply today!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    • glasgow, glasgow
    • permanent
    • full-time
    Customer Service Advisor GlasgowSalary: £23,500 per annum + Excellent Benefits Shifts: Rotating between 7am and 7pm Monday - SaturdayAs Customer Service Advisor, you'll be a part of our Smart Investor team, delivering an exceptional customer service to those using our innovative investment platform. We believe it's important to be there for our customers in the moments that matter, and are always striving to empower them in their investment journey, so we'll look to you to share your help and support, both over the phone and webchat. In return, we'll look after you by giving you all the tools, training and support you'll need to succeed. What will you be doing?* Getting involved in all aspects of the customer or client journey, from account opening to product management and development* Providing guidance and support for users when navigating our Smart Investor website, as well as promoting our mobile app* Offering help & support with no financial advice, putting customers in the driving seat of their own investment decisions* Building an in-depth knowledge of your clients' investments over time, monitoring competitor behaviours, recognising trends and anticipating upcoming risks and opportunities* Supporting less experienced colleagues through coaching, training and sharing knowledgeWhat we're looking for:* A passion for providing outstanding customer service* A confident communicator both over the phone and in writing, helping you build strong working relationships with colleagues and clients* The ability to manage your own workload effectively, prioritising and planning where neededSkills that will help you in the role:* Computer Literate with knowledge of MS office packages* The ability to work collaboratively as part of a wider teamRandstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
    Customer Service Advisor GlasgowSalary: £23,500 per annum + Excellent Benefits Shifts: Rotating between 7am and 7pm Monday - SaturdayAs Customer Service Advisor, you'll be a part of our Smart Investor team, delivering an exceptional customer service to those using our innovative investment platform. We believe it's important to be there for our customers in the moments that matter, and are always striving to empower them in their investment journey, so we'll look to you to share your help and support, both over the phone and webchat. In return, we'll look after you by giving you all the tools, training and support you'll need to succeed. What will you be doing?* Getting involved in all aspects of the customer or client journey, from account opening to product management and development* Providing guidance and support for users when navigating our Smart Investor website, as well as promoting our mobile app* Offering help & support with no financial advice, putting customers in the driving seat of their own investment decisions* Building an in-depth knowledge of your clients' investments over time, monitoring competitor behaviours, recognising trends and anticipating upcoming risks and opportunities* Supporting less experienced colleagues through coaching, training and sharing knowledgeWhat we're looking for:* A passion for providing outstanding customer service* A confident communicator both over the phone and in writing, helping you build strong working relationships with colleagues and clients* The ability to manage your own workload effectively, prioritising and planning where neededSkills that will help you in the role:* Computer Literate with knowledge of MS office packages* The ability to work collaboratively as part of a wider teamRandstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
    • dalkeith, midlothian
    • permanent
    • £11.00 - £12.00, per hour, pension scheme
    • full-time
    Randstad CPE is currently hiring for a Customer Service Centre Supervisor for our national energy supplier client on a part time basis, based in Dalkeith, Edinburgh on a permanent basis.This is an exciting opportunity where you will be responsible for providing support to the Centre Manager; ensuring customer enquiries are answered and progressed within deadlines. The successful candidate will have impeccable customer service skills and have experience in people management.The package:Competitive hourly rate of £11 per hourContracted to 25 hours per weekAnnual leave & bank holidaysGenerous pension schemeTraining and development coursesDuties & responsibilities:Assisting the Centre Manager in effectively managing the site in accordance with business and legislative requirementsMaintaining safety in accordance with the Safety Management system to meet compliance and driving a safety cultureAdhering with transport compliance, including vehicle maintenance, drivers' hours and Tachograph regulations in addition to Working Time Directive regulationsLoading & Unloading of Cylinder Vehicles & TrailersExperience of working with customers, in providing great service and resolving customer issuesThe person:Excellent customer service skillsExcellent Microsoft Office program skillsExperience of people management skillsInterested? Apply with a full & up to date CV below or call Aaron Rutter at Randstad CPE on 07741 836513.Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
    Randstad CPE is currently hiring for a Customer Service Centre Supervisor for our national energy supplier client on a part time basis, based in Dalkeith, Edinburgh on a permanent basis.This is an exciting opportunity where you will be responsible for providing support to the Centre Manager; ensuring customer enquiries are answered and progressed within deadlines. The successful candidate will have impeccable customer service skills and have experience in people management.The package:Competitive hourly rate of £11 per hourContracted to 25 hours per weekAnnual leave & bank holidaysGenerous pension schemeTraining and development coursesDuties & responsibilities:Assisting the Centre Manager in effectively managing the site in accordance with business and legislative requirementsMaintaining safety in accordance with the Safety Management system to meet compliance and driving a safety cultureAdhering with transport compliance, including vehicle maintenance, drivers' hours and Tachograph regulations in addition to Working Time Directive regulationsLoading & Unloading of Cylinder Vehicles & TrailersExperience of working with customers, in providing great service and resolving customer issuesThe person:Excellent customer service skillsExcellent Microsoft Office program skillsExperience of people management skillsInterested? Apply with a full & up to date CV below or call Aaron Rutter at Randstad CPE on 07741 836513.Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
    • bristol, bristol
    • permanent
    • £8.91 - £11.00 per hour
    • full-time
    Inbound Customer Service Adviser Location: BristolWorking hours: 37.5 hours, various shifts available between Monday to Sunday. January 2022 start dates.Pay Rate: £8.91ph + bonus (OTE £10ph)Are you looking for a career change? Do you have transferable skills?Would you like to work somewhere that offers genuine career progression and advancement opportunities?Where people are genuinely rewarded for their achievements and hard work?What you will be doing as Inbound Customer Service Adviser:As a Customer Service Adviser you will be the first point of contact for our customers via, chat, email, Facebook messenger and telephone - ensuring customers have the best experience possible! You will be dealing with questions, queries and complaints, as well as advising customers on products, up-selling options and the latest deals available! In addition to voice calls you will be working on email, chat, social and private messaging.You'll be given in depth training from day one, to set you up for success, and then on-going support working in a friendly and growth orientated environment. Many of our consultants have progressed upward and sideways in our business already.About YouYou'll be naturally passionate about delivering exceptional levels of customer service. You will need exceptional problem-solving skills to ensure we fix our customers' problems at first contact with minimal escalation!You will be a confident individual, with drive and enthusiasm to ensure targets are met! You will need excellent communication skills. This role is varied, where everyday can be different so the ability to think on your feet, multi-task and problem solve are an absolute must. Inbound Customer Service Adviser Key Attributes: Strong communication skillsExcellent customer service skillsThe ability to problem-solve and multitask effectivelyDigital savvy, and confident with social mediaPassionate about great customer serviceWork confidently in a team, and want to add value to itWoven understand their best people come from a variety of backgrounds and are willing to consider all sorts of previous experience. If you're a natural communicator and enjoy talking to people, we would love to hear from you. In depth training is provided so you'll be feeling confident and raring to go from day one.Benefits:Woven do benefits differently - they focus on your health, wealth, and self. Benefits+ is their bespoke benefits platform that puts you first. 23 days holiday rising to 25 days after 5 years' service3% pension employer and 5% pension employee contribution4 x basic salary life assuranceUp to 5% performance profit shareGym & restaurant discountsSavings clubs and holiday tradingFree tea, coffee & fruitEye care schemeBenefits are dependent on contract and campaign employed on, will be confirmed at offer stage.*For an immediate interview send your CV now via the APPLY BUTTON*Please be aware that as part of the internal recruitment process, should you apply for a role, you are giving your consent to your employment records being accessed if requested.Woven are committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability, sex, or gender identity. If you have a disability or any reasonable adjustment that requires accommodating through the application process, please contact us.
    Inbound Customer Service Adviser Location: BristolWorking hours: 37.5 hours, various shifts available between Monday to Sunday. January 2022 start dates.Pay Rate: £8.91ph + bonus (OTE £10ph)Are you looking for a career change? Do you have transferable skills?Would you like to work somewhere that offers genuine career progression and advancement opportunities?Where people are genuinely rewarded for their achievements and hard work?What you will be doing as Inbound Customer Service Adviser:As a Customer Service Adviser you will be the first point of contact for our customers via, chat, email, Facebook messenger and telephone - ensuring customers have the best experience possible! You will be dealing with questions, queries and complaints, as well as advising customers on products, up-selling options and the latest deals available! In addition to voice calls you will be working on email, chat, social and private messaging.You'll be given in depth training from day one, to set you up for success, and then on-going support working in a friendly and growth orientated environment. Many of our consultants have progressed upward and sideways in our business already.About YouYou'll be naturally passionate about delivering exceptional levels of customer service. You will need exceptional problem-solving skills to ensure we fix our customers' problems at first contact with minimal escalation!You will be a confident individual, with drive and enthusiasm to ensure targets are met! You will need excellent communication skills. This role is varied, where everyday can be different so the ability to think on your feet, multi-task and problem solve are an absolute must. Inbound Customer Service Adviser Key Attributes: Strong communication skillsExcellent customer service skillsThe ability to problem-solve and multitask effectivelyDigital savvy, and confident with social mediaPassionate about great customer serviceWork confidently in a team, and want to add value to itWoven understand their best people come from a variety of backgrounds and are willing to consider all sorts of previous experience. If you're a natural communicator and enjoy talking to people, we would love to hear from you. In depth training is provided so you'll be feeling confident and raring to go from day one.Benefits:Woven do benefits differently - they focus on your health, wealth, and self. Benefits+ is their bespoke benefits platform that puts you first. 23 days holiday rising to 25 days after 5 years' service3% pension employer and 5% pension employee contribution4 x basic salary life assuranceUp to 5% performance profit shareGym & restaurant discountsSavings clubs and holiday tradingFree tea, coffee & fruitEye care schemeBenefits are dependent on contract and campaign employed on, will be confirmed at offer stage.*For an immediate interview send your CV now via the APPLY BUTTON*Please be aware that as part of the internal recruitment process, should you apply for a role, you are giving your consent to your employment records being accessed if requested.Woven are committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability, sex, or gender identity. If you have a disability or any reasonable adjustment that requires accommodating through the application process, please contact us.
    • glasgow, glasgow
    • permanent
    • £20,000 - £35,000, per year, £20000 - £35000 per annum, Benefits: OTE and a comprehensive wider package!
    • full-time
    Role: Trainee Customer Advisor Sector: TechnologyCommunications, research and project management are all functions synonymous with the client we’re representing. They’re looking for Trainee Customer Advisors to join their dynamic office as first line customer support in order to aid in their rapid growth!With an ever growing client base, the organisation requires a friendly individual to take ownership in managing client relationships. Successful candidates will be in regular contact with professionals from a variety of industries and sectors. As such, they will be highly organised, ensuring that projects are executed in an efficient, timely and profitable manner and that clients understand the full range of services that the organisation provides. A fantastic package awaits successful candidates! A generous salary structure, lucrative incentive schemes and a welcoming, inclusive office atmosphere are a few select benefits offered by the company.The Role:Act as a day to day touch-point for customers that make up an ever growing client baseVerse yourself in the services that our client offers in order to best meet customer needsEnsure that projects are being executed in an efficient and timely mannerEngage with clients with a professionalism that reflects the company’s brandTake ownership of client relationships in a growing business to aid your career progression The Package: A competitive basic salary of £20kA vibrant culture, welcoming atmosphere and regular socialsLucrative bonus/incentive schemesPension schemeExcellent progression and personal development made availableYou:GCSEs in Maths and EnglishExcellent interpersonal/communication skillsAmbitious, resilient and determinedPrevious experience speaking to customers over the phone is beneficialPareto Law values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.If you require this job specification or to apply in an alternate format, please visit the Pareto website.
    Role: Trainee Customer Advisor Sector: TechnologyCommunications, research and project management are all functions synonymous with the client we’re representing. They’re looking for Trainee Customer Advisors to join their dynamic office as first line customer support in order to aid in their rapid growth!With an ever growing client base, the organisation requires a friendly individual to take ownership in managing client relationships. Successful candidates will be in regular contact with professionals from a variety of industries and sectors. As such, they will be highly organised, ensuring that projects are executed in an efficient, timely and profitable manner and that clients understand the full range of services that the organisation provides. A fantastic package awaits successful candidates! A generous salary structure, lucrative incentive schemes and a welcoming, inclusive office atmosphere are a few select benefits offered by the company.The Role:Act as a day to day touch-point for customers that make up an ever growing client baseVerse yourself in the services that our client offers in order to best meet customer needsEnsure that projects are being executed in an efficient and timely mannerEngage with clients with a professionalism that reflects the company’s brandTake ownership of client relationships in a growing business to aid your career progression The Package: A competitive basic salary of £20kA vibrant culture, welcoming atmosphere and regular socialsLucrative bonus/incentive schemesPension schemeExcellent progression and personal development made availableYou:GCSEs in Maths and EnglishExcellent interpersonal/communication skillsAmbitious, resilient and determinedPrevious experience speaking to customers over the phone is beneficialPareto Law values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.If you require this job specification or to apply in an alternate format, please visit the Pareto website.
    • caernarfon, gwynedd
    • permanent
    • £18,000 - £18,500 per year
    • full-time
    Are you a fluent Welsh speaker who enjoys building relationships and a good rapport with customers on the telephone?A brilliant opportunity has arisen for a Customer Advisor to work remotely for a leading organisation. If you enjoy providing excellent customer service and you have a strong work ethic, this position would be ideal for you!Benefits:Excellent training providedFriendly, team working cultureRemote workingPension schemeResponsibilities:Provide an efficient and professional service to customers on the telephone and onlineEstablish a strong rapport with clients and customersRecord and gain accurate information from customers efficientlyAdhere to objectives and policies set by managementContribute ideas to improvements and participate in any further training requiredSkills and experience needed:Excellent communication skillsPositive, can-do attitudeExperience working in a customer service or reception based roleStrong MS office skills and typing skills Self motivated and ability to work using own initiativeIf you have experience working in a similar role or you have strong customer service skills and would like to be considered for this great opportunity, please APPLY today or ring Laura at Randstad for more information!I look forward to hearing from you!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    Are you a fluent Welsh speaker who enjoys building relationships and a good rapport with customers on the telephone?A brilliant opportunity has arisen for a Customer Advisor to work remotely for a leading organisation. If you enjoy providing excellent customer service and you have a strong work ethic, this position would be ideal for you!Benefits:Excellent training providedFriendly, team working cultureRemote workingPension schemeResponsibilities:Provide an efficient and professional service to customers on the telephone and onlineEstablish a strong rapport with clients and customersRecord and gain accurate information from customers efficientlyAdhere to objectives and policies set by managementContribute ideas to improvements and participate in any further training requiredSkills and experience needed:Excellent communication skillsPositive, can-do attitudeExperience working in a customer service or reception based roleStrong MS office skills and typing skills Self motivated and ability to work using own initiativeIf you have experience working in a similar role or you have strong customer service skills and would like to be considered for this great opportunity, please APPLY today or ring Laura at Randstad for more information!I look forward to hearing from you!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    • fareham, hampshire
    • permanent
    • £22,000 - £24,000 per year
    • full-time
    Czech or Polish Speaking Customer Service AdvisorAre you passionate about customer service and looking for your next position? Are you competent in speaking the Czech or Polish language? Would you like to work for a world wide business? If so then this is the job for you. Our client is looking for a Customer Service Representative in the Fareham area on the salary of £21,000. This exciting Customer Service role offers a fun, fast working environment within a global organisation that is one of the best in the industry, with a network of facilities that expands our reach to 70 countries. Hours are to include Monday to Friday 8.30 to 5.30pm. initially this role will be on a 12 month fixed term contract.The responsibilities of this Fareham based role include: Answer inbound customer calls Be competent in speaking Czech or Polish Make outbound calls to pre existing customers Administration Tasks Client VisitsThe benefits of this exciting role include: * Exciting work environment * Quarterly bonus * Free onsite carpark * Dress down day on a Friday * Gala Christmas Awards Dinner (Covid Dependant)Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
    Czech or Polish Speaking Customer Service AdvisorAre you passionate about customer service and looking for your next position? Are you competent in speaking the Czech or Polish language? Would you like to work for a world wide business? If so then this is the job for you. Our client is looking for a Customer Service Representative in the Fareham area on the salary of £21,000. This exciting Customer Service role offers a fun, fast working environment within a global organisation that is one of the best in the industry, with a network of facilities that expands our reach to 70 countries. Hours are to include Monday to Friday 8.30 to 5.30pm. initially this role will be on a 12 month fixed term contract.The responsibilities of this Fareham based role include: Answer inbound customer calls Be competent in speaking Czech or Polish Make outbound calls to pre existing customers Administration Tasks Client VisitsThe benefits of this exciting role include: * Exciting work environment * Quarterly bonus * Free onsite carpark * Dress down day on a Friday * Gala Christmas Awards Dinner (Covid Dependant)Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
    • city of london, greater london
    • permanent
    • £25,000 - £26,000 per year
    • full-time
    Help Desk Operative Location: City of LondonStatus: Permanent Hours: Monday to Friday 08:00-17:30Salary: £25,000 + Benefits Key Responsibilities- Dealing with day to day enquiries via face to face, telephone and email. - Responsible for client facing Help Desk.- Raising Work Orders for new jobs / contracts / quotes.- Raising Purchase Orders and placing call outs to sub-contractors Ensuring all client files are maintained accurately and kept up-to-date.- Logging holiday, sickness for team engineers.- Ensuring that all documentation is received from Sub-contractors with regards to Health & Safety and Company Legislation.- Check for overnight callouts & respond accordingly.- Ensuring WIP (work in progress) is up-to-date at all times.- Maintaining the site sub-contractor records and Log Book System.- Produce statistical reports on a weekly and monthly basis- Raising reactive jobs and allocating PPMS using Concept Evolution system.- Keep Opti-MIS updated with ALL required documentation.- Taking meeting minutes.- Booking internal meeting rooms. Skills Required: - Previous experience within a similar role. What to do now: For further information and to apply, please click the "Apply Now" button opposite. Alternatively you can email me on Matthew.Rea@randstad.co.uk and I will get back to you as soon as I can. If this is what you're looking for, please apply today!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    Help Desk Operative Location: City of LondonStatus: Permanent Hours: Monday to Friday 08:00-17:30Salary: £25,000 + Benefits Key Responsibilities- Dealing with day to day enquiries via face to face, telephone and email. - Responsible for client facing Help Desk.- Raising Work Orders for new jobs / contracts / quotes.- Raising Purchase Orders and placing call outs to sub-contractors Ensuring all client files are maintained accurately and kept up-to-date.- Logging holiday, sickness for team engineers.- Ensuring that all documentation is received from Sub-contractors with regards to Health & Safety and Company Legislation.- Check for overnight callouts & respond accordingly.- Ensuring WIP (work in progress) is up-to-date at all times.- Maintaining the site sub-contractor records and Log Book System.- Produce statistical reports on a weekly and monthly basis- Raising reactive jobs and allocating PPMS using Concept Evolution system.- Keep Opti-MIS updated with ALL required documentation.- Taking meeting minutes.- Booking internal meeting rooms. Skills Required: - Previous experience within a similar role. What to do now: For further information and to apply, please click the "Apply Now" button opposite. Alternatively you can email me on Matthew.Rea@randstad.co.uk and I will get back to you as soon as I can. If this is what you're looking for, please apply today!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    • solihull, west midlands
    • permanent
    • £20,500 - £20,500, per year, Additional Benefits
    • full-time
    WE'RE HIRING -WE'RE HIRING -CALLING ALL CUSTOMER HEROES!Are you looking to work for the top contact centre for Northern Ireland? Or to have flexible working opportunities?We're looking for some motivated and committed customer heroes to join our winning team in central Belfast. We have a great opportunity to join our Customer Service team. You'll be working in a high energy, fun environment and be given full training and support as we believe teamwork is key to success.About us: As BNP Paribas Personal Finance, we've been helping provide consumer finance solutions including retail finance, motor finance, credit cards and loans for many of the UK's leading brands. For over 45 years we've been helping our partners grow their business and supporting customers with straightforward, responsible and helpful products they can trust. With the backing of a global bank we've exciting growth ambitions and you'll be joining a dynamic business which provides people with opportunities to thrive and develop.Benefits:Competitive salary including an attractive bonusSalary Increments Private healthcare/pension plansPerks at work (save points to cash in on shopping from shops/supermarkets)Clear career pathway Hours and pay rate:Full time, 5 days per week37.5 hours per week £20,500Responsibilities:Speaking with a broad range of customers supporting their queriesRetail and Motor Finance Home improvement solutionsPersonal LoansPremium Financing Credit Card Solutions Requirements:Experience isn't essential! if you've the right attitude and are committed to delivering a first class service to our customers, we'll provide you with the training you'll need to excel!We welcome applications from school and college leavers over 18 who may be looking for their first role as well as anyone considering a new challenge. If making things happen and having a positive impact is what gets you out of bed in the morning then this could be the place for you. It's the people who drive our success and we're looking for problem solvers, creative thinkers and customer heroes to shape our business. In return you could be starting an exciting new career journey with us. So, what are you waiting for? Apply now and join our winning team!Equal Opportunities Disclaimer:BNP Paribas promotes equality of opportunity and is committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation.
    WE'RE HIRING -WE'RE HIRING -CALLING ALL CUSTOMER HEROES!Are you looking to work for the top contact centre for Northern Ireland? Or to have flexible working opportunities?We're looking for some motivated and committed customer heroes to join our winning team in central Belfast. We have a great opportunity to join our Customer Service team. You'll be working in a high energy, fun environment and be given full training and support as we believe teamwork is key to success.About us: As BNP Paribas Personal Finance, we've been helping provide consumer finance solutions including retail finance, motor finance, credit cards and loans for many of the UK's leading brands. For over 45 years we've been helping our partners grow their business and supporting customers with straightforward, responsible and helpful products they can trust. With the backing of a global bank we've exciting growth ambitions and you'll be joining a dynamic business which provides people with opportunities to thrive and develop.Benefits:Competitive salary including an attractive bonusSalary Increments Private healthcare/pension plansPerks at work (save points to cash in on shopping from shops/supermarkets)Clear career pathway Hours and pay rate:Full time, 5 days per week37.5 hours per week £20,500Responsibilities:Speaking with a broad range of customers supporting their queriesRetail and Motor Finance Home improvement solutionsPersonal LoansPremium Financing Credit Card Solutions Requirements:Experience isn't essential! if you've the right attitude and are committed to delivering a first class service to our customers, we'll provide you with the training you'll need to excel!We welcome applications from school and college leavers over 18 who may be looking for their first role as well as anyone considering a new challenge. If making things happen and having a positive impact is what gets you out of bed in the morning then this could be the place for you. It's the people who drive our success and we're looking for problem solvers, creative thinkers and customer heroes to shape our business. In return you could be starting an exciting new career journey with us. So, what are you waiting for? Apply now and join our winning team!Equal Opportunities Disclaimer:BNP Paribas promotes equality of opportunity and is committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation.
    • fareham, hampshire
    • permanent
    • £22,000 - £24,000 per year
    • full-time
    Customer Service Advisor Are you passionate about customer service and looking for your next position? Would you like to work for a world wide business? If so then this is the job for you.Our client is looking for a Customer Service Representative in the Fareham area on a salary of £22,265 plus a 10% annual bonus. This exciting Customer Service role offers a fun, fast working environment within a global organisation that is one of the best in the industry, with a network of facilities that expands our reach to 70 countries. Hours are to include Monday to Friday 8.30 to 5.30pm. initially this role will be on a 12 month fixed term contract. The responsibilities of this Fareham based role include:Answer inbound customer calls Make outbound calls to pre existing customersAdministration TasksClient Visits The benefits of this exciting role include:Exciting work environmentQuarterly bonusFree onsite carparkDress down day on a FridayGala Christmas Awards Dinner (Covid Dependant) Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
    Customer Service Advisor Are you passionate about customer service and looking for your next position? Would you like to work for a world wide business? If so then this is the job for you.Our client is looking for a Customer Service Representative in the Fareham area on a salary of £22,265 plus a 10% annual bonus. This exciting Customer Service role offers a fun, fast working environment within a global organisation that is one of the best in the industry, with a network of facilities that expands our reach to 70 countries. Hours are to include Monday to Friday 8.30 to 5.30pm. initially this role will be on a 12 month fixed term contract. The responsibilities of this Fareham based role include:Answer inbound customer calls Make outbound calls to pre existing customersAdministration TasksClient Visits The benefits of this exciting role include:Exciting work environmentQuarterly bonusFree onsite carparkDress down day on a FridayGala Christmas Awards Dinner (Covid Dependant) Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
    • glasgow, glasgow
    • permanent
    • £20,500 - £20,500, per year, £20500 per annum
    • full-time
    Job Title: Business Sales Advisor, BTLocation: Glasgow, ScotlandSalary: £20.5k basic/ with 30% OTB REF: J11742:SCO:MAISector: TelecomsBT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, they take pride in everything they do. They're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. Guided by their core values of Personal, Simple and Brilliant, their goal is to help customers, communities and businesses overcome barriers and release their potential. Your role as a Business Sales Advisor will see you deliver defined revenue, product volume and quality targets through acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an inbound call from a customer or an outbound call as part of a specific campaign. The role is designed as an entry-level role, where you drive business growth by closing contracts.Business Sales Advisor Package:Competitive basic salary of £20,50030% on target bonus taking your total package higher! World-class training and development opportunities25 days’ annual leave (not including bank holidays)Discounted broadband, mobile and TV packagesShare option and pension scheme programmesAutomatic enrolment into our ‘Sales as Profession’ communityFlexible benefits to fit around youBusiness Sales Advisor Role:To achieve all business targets as defined in the relevant Pay Plan whilst ensuring compliance and quality obligations are adhered to.Achieve all quality measures as defined by the businessEnsure a strong understanding of BT’s products and services  to be able to effectively retain and acquire customers and ensure that the customer’s needs are being appropriately met.Use effective questioning techniques in order to understand the full extent of every customer’s business needs and the opportunities these present for BT and the customer.To take ownership of your own performance and development plans in order to meet targets and continually improve performance and efficiency.Use all required systems effectively and productively to maximise customer satisfaction and support revenue growth for BTIdentify quickly and accurately,  when the customer enquiry is not relevant to the key purpose of your role and to ensure that a professional and timely transfer of the opportunity takes place in line with defined procedures.Excellent delivery of a level of customer service that demonstrates the BT brand appropriatelyTo be proficient and compliant in the use of the relevant systems, PC, Telephony and all other standard BT office automation systems such as e-mail and the intranet.Ensure absolute accuracy with order entry and data entry onto the appropriate systems. Ensuring that external and internal customer details and requirements are met at all times.Provide specific information obtained through your interactions with our customers when requested to support the business in its strategic aims.Fully understand and follow the comprehensive Complaints guidelines to ensure Customer Satisfaction is at the fore.To take ownership of your own performance and development plans in order to meet targets and continually improve performance and efficiency.To behave in accordance with BT Code of Conduct, BT Values and prescribed job standards including sharing learning and contributing to the wider performance of the team.Business Sales Advisor Requirements:Exceptional customer call handling skillsPossess excellent communication and interpersonal skillsHave an aptitude for technology and technical issuesTarget driven and results focusedTime management and organisation skillsComputer literate and experienced using Microsoft officeSelf-motivated, with a strong desire to succeedA team player, who can also work autonomouslyPareto Law values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. If you require this job specification or to apply in an alternate format, please visit the Pareto website.
    Job Title: Business Sales Advisor, BTLocation: Glasgow, ScotlandSalary: £20.5k basic/ with 30% OTB REF: J11742:SCO:MAISector: TelecomsBT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, they take pride in everything they do. They're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. Guided by their core values of Personal, Simple and Brilliant, their goal is to help customers, communities and businesses overcome barriers and release their potential. Your role as a Business Sales Advisor will see you deliver defined revenue, product volume and quality targets through acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an inbound call from a customer or an outbound call as part of a specific campaign. The role is designed as an entry-level role, where you drive business growth by closing contracts.Business Sales Advisor Package:Competitive basic salary of £20,50030% on target bonus taking your total package higher! World-class training and development opportunities25 days’ annual leave (not including bank holidays)Discounted broadband, mobile and TV packagesShare option and pension scheme programmesAutomatic enrolment into our ‘Sales as Profession’ communityFlexible benefits to fit around youBusiness Sales Advisor Role:To achieve all business targets as defined in the relevant Pay Plan whilst ensuring compliance and quality obligations are adhered to.Achieve all quality measures as defined by the businessEnsure a strong understanding of BT’s products and services  to be able to effectively retain and acquire customers and ensure that the customer’s needs are being appropriately met.Use effective questioning techniques in order to understand the full extent of every customer’s business needs and the opportunities these present for BT and the customer.To take ownership of your own performance and development plans in order to meet targets and continually improve performance and efficiency.Use all required systems effectively and productively to maximise customer satisfaction and support revenue growth for BTIdentify quickly and accurately,  when the customer enquiry is not relevant to the key purpose of your role and to ensure that a professional and timely transfer of the opportunity takes place in line with defined procedures.Excellent delivery of a level of customer service that demonstrates the BT brand appropriatelyTo be proficient and compliant in the use of the relevant systems, PC, Telephony and all other standard BT office automation systems such as e-mail and the intranet.Ensure absolute accuracy with order entry and data entry onto the appropriate systems. Ensuring that external and internal customer details and requirements are met at all times.Provide specific information obtained through your interactions with our customers when requested to support the business in its strategic aims.Fully understand and follow the comprehensive Complaints guidelines to ensure Customer Satisfaction is at the fore.To take ownership of your own performance and development plans in order to meet targets and continually improve performance and efficiency.To behave in accordance with BT Code of Conduct, BT Values and prescribed job standards including sharing learning and contributing to the wider performance of the team.Business Sales Advisor Requirements:Exceptional customer call handling skillsPossess excellent communication and interpersonal skillsHave an aptitude for technology and technical issuesTarget driven and results focusedTime management and organisation skillsComputer literate and experienced using Microsoft officeSelf-motivated, with a strong desire to succeedA team player, who can also work autonomouslyPareto Law values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. If you require this job specification or to apply in an alternate format, please visit the Pareto website.
    • basildon, essex
    • permanent
    • full-time
    Senior Client Advisor £21,000 per annumMonday-Friday Apply to be a crucial part of the world's largest hedge fund and private equity administrator, as well as the largest mutual fund transfer agency! Working for this marketing leading company will providde you with some outstanding opportunities to further your career within the financial services. Responsibilities: Liaise with clients, Independent Financial Advisors, investors and financial institutions as asenior member of the Client Services Voice Team. Responsible for responding to customer queries on behalf of a number of high-profile brands Manages transactions relating to Unit Trusts, ISA's and a range of accounts for retail andcorporate customers. Core point of contact for telephone banking team, proficient in processing customer queriesrelating to investment repurposes, switches and deposits, redemption valuations, probateinstructions and account verification; amongst others. Confident in the delivery of customer care and transactional management on behalf of thecustomer brands. This involves administering multiple software programmes simultaneously. Works as part of a team to continuously improve each brand's net promoter scores and isregularly appraised by client survey feedback.Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
    Senior Client Advisor £21,000 per annumMonday-Friday Apply to be a crucial part of the world's largest hedge fund and private equity administrator, as well as the largest mutual fund transfer agency! Working for this marketing leading company will providde you with some outstanding opportunities to further your career within the financial services. Responsibilities: Liaise with clients, Independent Financial Advisors, investors and financial institutions as asenior member of the Client Services Voice Team. Responsible for responding to customer queries on behalf of a number of high-profile brands Manages transactions relating to Unit Trusts, ISA's and a range of accounts for retail andcorporate customers. Core point of contact for telephone banking team, proficient in processing customer queriesrelating to investment repurposes, switches and deposits, redemption valuations, probateinstructions and account verification; amongst others. Confident in the delivery of customer care and transactional management on behalf of thecustomer brands. This involves administering multiple software programmes simultaneously. Works as part of a team to continuously improve each brand's net promoter scores and isregularly appraised by client survey feedback.Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
    • northampton, northamptonshire
    • permanent
    • £23,000 - £23,000, per year, £23000 per annum
    • full-time
    Job Title: Customer Success Team Agent Ref: J12002:EM:GJ:CSTA Salary: £23,000 basic + Bonus Sector: Finance – Payment SolutionsOur client are a large, widely renowned Technology and Banking enterprise – one with proven, established pedigree. They heavily invest in their staff and the role is geared towards your progression. With a presence in countries all over the globe, they support more than 500,000 organisations of every size and sector.  The role of Customer Success Team Agent is an unrivalled opportunity to launch a career with a prestigious, global blue-chip organisation.  Customer Success Team Agent Package:A competitive basic salary of £23,000, with more assured as you progressAnnual bonusExcellent exposure with a major name in a lucrative, exciting industryGreat scope for progressionA friendly, fast paced working culture with regular socialsLucrative bonus and incentive schemesPensionCustomer Success Team Agent Role:Manage inbound calls from UK Business customers who query their current pricing, raise questions about the account closure process or who actually request the closure of their accountUsing excellent investigation and diagnostic skills, the role holder will be required to discuss the customer’s current situation and identify any key causes for concern from the customer’s perspectiveThese should then be resolved through the recommendation of alternative solutions or services if appropriate with the aim of improving customer satisfactionWork alongside other operational areas of the business to ensure a seamless customer experience and to promote the function of the team at all timesAchieve monthly/annual individual and team targetsCustomer Success Team Agent Requirements:GCSE's in Maths and EnglishPossess exceptional communication and interpersonal skills – you must really enjoy engaging with others on a regular basisConfident problem solver and decision makerSelf-motivated, with a strong desire to succeedExcellent customer servicePareto Law values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. If you require this job specification or to apply in an alternate format, please visit the Pareto website.
    Job Title: Customer Success Team Agent Ref: J12002:EM:GJ:CSTA Salary: £23,000 basic + Bonus Sector: Finance – Payment SolutionsOur client are a large, widely renowned Technology and Banking enterprise – one with proven, established pedigree. They heavily invest in their staff and the role is geared towards your progression. With a presence in countries all over the globe, they support more than 500,000 organisations of every size and sector.  The role of Customer Success Team Agent is an unrivalled opportunity to launch a career with a prestigious, global blue-chip organisation.  Customer Success Team Agent Package:A competitive basic salary of £23,000, with more assured as you progressAnnual bonusExcellent exposure with a major name in a lucrative, exciting industryGreat scope for progressionA friendly, fast paced working culture with regular socialsLucrative bonus and incentive schemesPensionCustomer Success Team Agent Role:Manage inbound calls from UK Business customers who query their current pricing, raise questions about the account closure process or who actually request the closure of their accountUsing excellent investigation and diagnostic skills, the role holder will be required to discuss the customer’s current situation and identify any key causes for concern from the customer’s perspectiveThese should then be resolved through the recommendation of alternative solutions or services if appropriate with the aim of improving customer satisfactionWork alongside other operational areas of the business to ensure a seamless customer experience and to promote the function of the team at all timesAchieve monthly/annual individual and team targetsCustomer Success Team Agent Requirements:GCSE's in Maths and EnglishPossess exceptional communication and interpersonal skills – you must really enjoy engaging with others on a regular basisConfident problem solver and decision makerSelf-motivated, with a strong desire to succeedExcellent customer servicePareto Law values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. If you require this job specification or to apply in an alternate format, please visit the Pareto website.
    • northampton, northamptonshire
    • permanent
    • £23,000 - £23,000, per year, £23000 per annum
    • full-time
    Job title: Client Relationship ExecutiveLocation: Northampton REF: J12002:EM:GJ:CRESalary: £23,000 basic salary (+ OTE) Sector: Technology Communications, research and project management are all functions synonymous with the client we’re representing. They’re looking for ambitious and proactive individuals to join their dynamic office as Client Relationship Executives! With an ever growing client base, the organisation requires a friendly individual to take ownership in managing client relationships. The successful candidate will be in regular contact with professionals from a variety of industries and sectors. As such, they will be highly organised, ensuring that projects are executed in an efficient, timely and profitable manner and that clients understand the full range of services that the organisation provides. A fantastic package awaits the successful candidate! A generous salary structure, lucrative incentive schemes and welcoming office atmosphere are a few select benefits offered by our client. The Role:Act as a day to day touch-point for customers that make up an ever growing client baseVerse yourself in the services that our client offers in order to best meet customer needsEnsure that projects are being executed in an efficient and timely mannerEngage with clients with a professionalism that reflects the company’s brand, ensuring they are kept up to date with new products and services that the company could offer themTake ownership of client relationships in a growing business to aid your career progression, seeking any cross-or up-sell opportunities within your accountsWork closely with other teams in the business, collaborating on projects and campaigns to generate new business opportunitiesBenefits/What you get: A competitive basic salary of £23,000Bonus/Commission structure taking your Y1 total earnings higherA vibrant culture, welcoming atmosphere with regular team socialsFantastic, on-going training with a leading enterpriseExcellent scope for personal and professional developmentLucrative bonus and incentive schemesPension schemeYou:GCSE’s in Maths and EnglishFantastic communication and interpersonal skillsSome prior experience in a customer service or customer facing role is highly desirableComputer literateHighly organised, with excellent time management skillsA team player, who can also work autonomouslyPareto Law values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. If you require this job specification or to apply in an alternate format, please visit the Pareto website.
    Job title: Client Relationship ExecutiveLocation: Northampton REF: J12002:EM:GJ:CRESalary: £23,000 basic salary (+ OTE) Sector: Technology Communications, research and project management are all functions synonymous with the client we’re representing. They’re looking for ambitious and proactive individuals to join their dynamic office as Client Relationship Executives! With an ever growing client base, the organisation requires a friendly individual to take ownership in managing client relationships. The successful candidate will be in regular contact with professionals from a variety of industries and sectors. As such, they will be highly organised, ensuring that projects are executed in an efficient, timely and profitable manner and that clients understand the full range of services that the organisation provides. A fantastic package awaits the successful candidate! A generous salary structure, lucrative incentive schemes and welcoming office atmosphere are a few select benefits offered by our client. The Role:Act as a day to day touch-point for customers that make up an ever growing client baseVerse yourself in the services that our client offers in order to best meet customer needsEnsure that projects are being executed in an efficient and timely mannerEngage with clients with a professionalism that reflects the company’s brand, ensuring they are kept up to date with new products and services that the company could offer themTake ownership of client relationships in a growing business to aid your career progression, seeking any cross-or up-sell opportunities within your accountsWork closely with other teams in the business, collaborating on projects and campaigns to generate new business opportunitiesBenefits/What you get: A competitive basic salary of £23,000Bonus/Commission structure taking your Y1 total earnings higherA vibrant culture, welcoming atmosphere with regular team socialsFantastic, on-going training with a leading enterpriseExcellent scope for personal and professional developmentLucrative bonus and incentive schemesPension schemeYou:GCSE’s in Maths and EnglishFantastic communication and interpersonal skillsSome prior experience in a customer service or customer facing role is highly desirableComputer literateHighly organised, with excellent time management skillsA team player, who can also work autonomouslyPareto Law values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. If you require this job specification or to apply in an alternate format, please visit the Pareto website.
    • basildon, essex
    • permanent
    • full-time
    Senior Complaints InvestigatorBasildon, SS15 5FSFull-time, permenant position22k-25k dependent on experience (negotiable)approximately 3-5 weeks initial training Investigation and resolution of all complaints received by DST by telephone or in written format, whilst complying with SLA's and Regulatory requirements. Key duties:Investigate complaints thoroughly and document findings.Discuss outcome of investigation with the complainant by telephone.Where required, write to the complainant to explain your findings, using agreed templates and Client company style guide.Liaison between Management Companies, Customers, Client Relationship Managers (CRM's), DST Group Compliance and administration areas, concerning the resolution of complaints.Establish and record complaints root cause data to provide Management with analysis and regular feedback.Ensuring culture of TCF adhered to at all times.Resolution of all complaints within SLA, meeting KPIs and complying with Regulatory deadlines and rules.Accurate and timely data input to maintain the complaint information within SLA and in a compliant manner.Ensure all work is reviewed prior to submission for quality checking to minimise re-work.Alert team manager to any trends detected whilst resolving a complaint.Application of the escalation procedure in the event of serious complaints and potential problem which may impact adversely on the Complaint's team's ability to meet SLA's and or regulatory requirements.Assesses complaints and makes redress recommendation to demonstrate a fair and reasonable solution.Follow documented department procedures and Client specifics.Effective organisation: Respond positively to the goals of the Clients and Client Services Complaints. Meet regularly with your Manager to discuss issues and ideas. Display flexibility and adaptability at all times in response to the challenging, changing environmentService Delivery: Ensure DST meets Client expectations in line with Service Level Agreements (SLAs). Strive to exceed minimum quality standards in line with house styles. All contact with Clients and their customers must be of a high standard, whether written or verbalTo carry out any other duties which are within the employee's skills and abilities whenever reasonably instructed. Numerous opportunities for career progression and salary development.Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
    Senior Complaints InvestigatorBasildon, SS15 5FSFull-time, permenant position22k-25k dependent on experience (negotiable)approximately 3-5 weeks initial training Investigation and resolution of all complaints received by DST by telephone or in written format, whilst complying with SLA's and Regulatory requirements. Key duties:Investigate complaints thoroughly and document findings.Discuss outcome of investigation with the complainant by telephone.Where required, write to the complainant to explain your findings, using agreed templates and Client company style guide.Liaison between Management Companies, Customers, Client Relationship Managers (CRM's), DST Group Compliance and administration areas, concerning the resolution of complaints.Establish and record complaints root cause data to provide Management with analysis and regular feedback.Ensuring culture of TCF adhered to at all times.Resolution of all complaints within SLA, meeting KPIs and complying with Regulatory deadlines and rules.Accurate and timely data input to maintain the complaint information within SLA and in a compliant manner.Ensure all work is reviewed prior to submission for quality checking to minimise re-work.Alert team manager to any trends detected whilst resolving a complaint.Application of the escalation procedure in the event of serious complaints and potential problem which may impact adversely on the Complaint's team's ability to meet SLA's and or regulatory requirements.Assesses complaints and makes redress recommendation to demonstrate a fair and reasonable solution.Follow documented department procedures and Client specifics.Effective organisation: Respond positively to the goals of the Clients and Client Services Complaints. Meet regularly with your Manager to discuss issues and ideas. Display flexibility and adaptability at all times in response to the challenging, changing environmentService Delivery: Ensure DST meets Client expectations in line with Service Level Agreements (SLAs). Strive to exceed minimum quality standards in line with house styles. All contact with Clients and their customers must be of a high standard, whether written or verbalTo carry out any other duties which are within the employee's skills and abilities whenever reasonably instructed. Numerous opportunities for career progression and salary development.Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
    • basildon, essex
    • permanent
    • full-time
    Customer Service Advisor£21,000 per annumPermanent role My client is looking for a number of customer service agents to join their rapidly growing team in Stirling, the position will be working closely with their fund managers. You will be provided with unrivalled training and once completed have the opportunity to work from home 3 days a week. Job Responsibilities:* Manage Inbound customer queries from retail customers on behalf of fund managers* Complete telephony, digital and admin based tasks to service customer queries* Take ownership of customer problems, solving them at first point of contact and escalate when required* Build long lasting professional relationships with customers that will exceed their expectations* Deal with customer data ethically and in accordance with the FSA requirements Requirements:* Customer service experience - can be retail, hospitality or telephony* Recent graduates looking to enter the financial services* Have a real passion for assisting customers and providing first-class serviceRandstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
    Customer Service Advisor£21,000 per annumPermanent role My client is looking for a number of customer service agents to join their rapidly growing team in Stirling, the position will be working closely with their fund managers. You will be provided with unrivalled training and once completed have the opportunity to work from home 3 days a week. Job Responsibilities:* Manage Inbound customer queries from retail customers on behalf of fund managers* Complete telephony, digital and admin based tasks to service customer queries* Take ownership of customer problems, solving them at first point of contact and escalate when required* Build long lasting professional relationships with customers that will exceed their expectations* Deal with customer data ethically and in accordance with the FSA requirements Requirements:* Customer service experience - can be retail, hospitality or telephony* Recent graduates looking to enter the financial services* Have a real passion for assisting customers and providing first-class serviceRandstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
    • liverpool, merseyside
    • permanent
    • £9.67 - £9.67, per hour, Plus Bonus
    • full-time
    German Speaking Customer Service AdviserDo you enjoy speaking to customers on a day to day basis, working within a busy contact centre environment, and have a passion for customer service?Our client, a worldwide brand, is currently looking for linguists who speak German and English to join their team as inbound Customer Service Advisers in Liverpool City Centre, dealing with all manner of queries to ensure first-time resolutions and provide an exceptional customer experience. After a 4 week training period, you will then work from home supporting our client Benefits:PensionGenerous holiday allowance (33 days including Bank Holidays)Access to the Randstad Benefits App with discounts and savings at high street shops, cinemas, gyms and much moreFull training providedHours of work and salary:£9.67 PER HOURShift pattern: 5 days across 7 days need to be flexible between Monday - Sunday Hours of support 7am to 23:30pm37.5 HOURS PER WEEKFull time only Responsibilities:Demonstrate effective customer contact through inbound calls and building a strong rapportEnsure that customer service levels are met and going the extra mile where possibleRespond to all customer queries with accurate and complete informationSet and manage customer expectationsEnsuring personal Key Performance Indicators and Service Level Agreements are achieved Requirements:Experience in a previous customer service roleExcellent telephone mannerFlexible approachIT literateFlexible between Monday - Sunday 7:00am - 23:00pm Randstad are committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability, sex or gender identity. If you have a disability or any reasonable adjustment that requires accommodating through the application process please contact us.
    German Speaking Customer Service AdviserDo you enjoy speaking to customers on a day to day basis, working within a busy contact centre environment, and have a passion for customer service?Our client, a worldwide brand, is currently looking for linguists who speak German and English to join their team as inbound Customer Service Advisers in Liverpool City Centre, dealing with all manner of queries to ensure first-time resolutions and provide an exceptional customer experience. After a 4 week training period, you will then work from home supporting our client Benefits:PensionGenerous holiday allowance (33 days including Bank Holidays)Access to the Randstad Benefits App with discounts and savings at high street shops, cinemas, gyms and much moreFull training providedHours of work and salary:£9.67 PER HOURShift pattern: 5 days across 7 days need to be flexible between Monday - Sunday Hours of support 7am to 23:30pm37.5 HOURS PER WEEKFull time only Responsibilities:Demonstrate effective customer contact through inbound calls and building a strong rapportEnsure that customer service levels are met and going the extra mile where possibleRespond to all customer queries with accurate and complete informationSet and manage customer expectationsEnsuring personal Key Performance Indicators and Service Level Agreements are achieved Requirements:Experience in a previous customer service roleExcellent telephone mannerFlexible approachIT literateFlexible between Monday - Sunday 7:00am - 23:00pm Randstad are committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability, sex or gender identity. If you have a disability or any reasonable adjustment that requires accommodating through the application process please contact us.
    • liverpool, merseyside
    • permanent
    • £9.67 per hour
    • full-time
    German Speaking Customer Service AdvisorSituated in the heart of Liverpool city centre, Bosch have a number of Customer Service roles available for you to be a part of their ambitious growth plan for their prestigious site. We are working in partnership with Bosch to recruit for these roles to join them on one of their new, exciting campaigns. What you will be doing:Handling all customer interaction in a prompt, friendly, personalised and professional manner As a blended agent, interact with the customer across all channels Providing a high-touch experience for customers each and every time Acting as a trusted advisor in answering questions, solving problems, and recommending experiences that meet customer's needs Advising customers on the best services available and building rapport with customers Providing a value add service that enhances the customer experience and builds our brands and service reputation Capture and maintain the quality of customer data Identify and highlight any service-related issues, incidents, or trends Highlighting and escalating issues as necessary whilst delivering and maintaining both individual and team targetsAbout you:You will have some previous experience of working in a fast paced, contact centre environment providing excellent customer serviceYou will have an energetic, inquisitive, can- do-attitudeA naturally proactive, confident and self-motivated individualYou will possess excellent time management and organisational skillsA real passion for delivering first class customer serviceQuality focused with attention to detailEmpathetic, a warm, helpful and positive approachProactive, confident, self-motivated and driven to succeedA team playerGood communication, interpersonal and problem solving skillsIT Savvy with good MS Office and keyboard skillsThe commitment to work towards individual and team goals Randstad are committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability, sex or gender identity. If you have a disability or any reasonable adjustment that requires accommodating through the application process please contact us.
    German Speaking Customer Service AdvisorSituated in the heart of Liverpool city centre, Bosch have a number of Customer Service roles available for you to be a part of their ambitious growth plan for their prestigious site. We are working in partnership with Bosch to recruit for these roles to join them on one of their new, exciting campaigns. What you will be doing:Handling all customer interaction in a prompt, friendly, personalised and professional manner As a blended agent, interact with the customer across all channels Providing a high-touch experience for customers each and every time Acting as a trusted advisor in answering questions, solving problems, and recommending experiences that meet customer's needs Advising customers on the best services available and building rapport with customers Providing a value add service that enhances the customer experience and builds our brands and service reputation Capture and maintain the quality of customer data Identify and highlight any service-related issues, incidents, or trends Highlighting and escalating issues as necessary whilst delivering and maintaining both individual and team targetsAbout you:You will have some previous experience of working in a fast paced, contact centre environment providing excellent customer serviceYou will have an energetic, inquisitive, can- do-attitudeA naturally proactive, confident and self-motivated individualYou will possess excellent time management and organisational skillsA real passion for delivering first class customer serviceQuality focused with attention to detailEmpathetic, a warm, helpful and positive approachProactive, confident, self-motivated and driven to succeedA team playerGood communication, interpersonal and problem solving skillsIT Savvy with good MS Office and keyboard skillsThe commitment to work towards individual and team goals Randstad are committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability, sex or gender identity. If you have a disability or any reasonable adjustment that requires accommodating through the application process please contact us.
    • birmingham, west midlands
    • permanent
    • £32,000 - £36,000 per year
    • full-time
    Are you an experienced Account Manager ready for a new opportunity to work within a leading healthcare organisation?The Account Manager is responsible for maintaining knowledge of the organisations product and services contract portfolios and communicating the benefits and value of those portfolios to both internal and external audiences. The RoleMonday - Friday 9-5 (can be flexible)Hybrid - 2 days working from homeSalary up to £36k depending on experiencePrivate medical insurance (after successful probation period)Key DutiesPortfolio ManagementManages, maintains and improves the performance of the contract portfolio, both operationally and financiallyPortfolio Improvement Identifies additional cost saving opportunities or new product category coverage opportunities and elevates opportunities to the relevant department leaderPortfolio Promotion Develop strategies and tactics to promote contract portfolio:Marketing/promotional opportunitiesDissemination of Contract Launch Packages to Customers & SuppliersCustomer & Supplier Relationship ManagementManages and maintains supplier relationshipsSupplier KnowledgeUses supplier knowledge to identify risks and understands the direction of the market and potential supplier directionContract ComplianceReports contract compliance issues to their supervisor and the Account DirectorsPolicies & Procedures Ensures activities adhere to all established policies and procedures and standards of business conduct Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    Are you an experienced Account Manager ready for a new opportunity to work within a leading healthcare organisation?The Account Manager is responsible for maintaining knowledge of the organisations product and services contract portfolios and communicating the benefits and value of those portfolios to both internal and external audiences. The RoleMonday - Friday 9-5 (can be flexible)Hybrid - 2 days working from homeSalary up to £36k depending on experiencePrivate medical insurance (after successful probation period)Key DutiesPortfolio ManagementManages, maintains and improves the performance of the contract portfolio, both operationally and financiallyPortfolio Improvement Identifies additional cost saving opportunities or new product category coverage opportunities and elevates opportunities to the relevant department leaderPortfolio Promotion Develop strategies and tactics to promote contract portfolio:Marketing/promotional opportunitiesDissemination of Contract Launch Packages to Customers & SuppliersCustomer & Supplier Relationship ManagementManages and maintains supplier relationshipsSupplier KnowledgeUses supplier knowledge to identify risks and understands the direction of the market and potential supplier directionContract ComplianceReports contract compliance issues to their supervisor and the Account DirectorsPolicies & Procedures Ensures activities adhere to all established policies and procedures and standards of business conduct Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    • northampton, northamptonshire
    • permanent
    • full-time
    Client Relations Advisor NorthamptonThis is a permanent contract. You will work 35 hours within the week, between 8am and 6pm Monday - Friday on a rotational basis, the salary is £21750 per annum.As a Client Relations Advisor you will provide exemplary complaint resolution and customer service ensuring a fair and consistent approach is delivered for customers. You will also handle complaints in accordance with Group Standards (and therefore Financial Conduct Authority requirements), ensuring complaints are resolved in a timely fashion and without undue bureaucracy.What will you be doing? Taking ownership of complaints and resolving them by telephone, mail and face to face Dealing with complex customer situations Undertaking a detailed review of protracted and difficult complaints with the aim of resolving as many cases as possible prior to issuing the Final Response Developing and delivering timely, accurate and effective responses in a timely manner using the appropriate communication medium (written or verbal) Identifying wherever possible, ways of resolving complaints to the customer's complete satisfaction Producing exemplary written responses to customers that are grammatically and factually accurate, empathetic and clear Keeping customers informed of the progress made in resolving their complaint Supporting root cause analysis activity to identify trends and mitigate the reputation and financial risk of complaints through timely and accurate recording of case information What we're looking for: Natural empathiser with the willingness and ability to understand others point of view and to build rapport with customers /clients Previous customer complaints experience is essential Ability to break down complex issues and assimilate a wide range of information to fully understand cause, impact and solution Excellent customer/client service skills as you will be dealing with queries and potential issues smoothly and efficiently Skills that will help you in the role: Ability to empathise with and quell customers concerns; often the crux of a complaint lies in resolving difference of opinions Confidence to make decisions (often under pressure), exercise judgement and use initiative Planning and organisational skills: Ability to work by yourself to resolve individual complaints, and be a participating and supportive team player Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
    Client Relations Advisor NorthamptonThis is a permanent contract. You will work 35 hours within the week, between 8am and 6pm Monday - Friday on a rotational basis, the salary is £21750 per annum.As a Client Relations Advisor you will provide exemplary complaint resolution and customer service ensuring a fair and consistent approach is delivered for customers. You will also handle complaints in accordance with Group Standards (and therefore Financial Conduct Authority requirements), ensuring complaints are resolved in a timely fashion and without undue bureaucracy.What will you be doing? Taking ownership of complaints and resolving them by telephone, mail and face to face Dealing with complex customer situations Undertaking a detailed review of protracted and difficult complaints with the aim of resolving as many cases as possible prior to issuing the Final Response Developing and delivering timely, accurate and effective responses in a timely manner using the appropriate communication medium (written or verbal) Identifying wherever possible, ways of resolving complaints to the customer's complete satisfaction Producing exemplary written responses to customers that are grammatically and factually accurate, empathetic and clear Keeping customers informed of the progress made in resolving their complaint Supporting root cause analysis activity to identify trends and mitigate the reputation and financial risk of complaints through timely and accurate recording of case information What we're looking for: Natural empathiser with the willingness and ability to understand others point of view and to build rapport with customers /clients Previous customer complaints experience is essential Ability to break down complex issues and assimilate a wide range of information to fully understand cause, impact and solution Excellent customer/client service skills as you will be dealing with queries and potential issues smoothly and efficiently Skills that will help you in the role: Ability to empathise with and quell customers concerns; often the crux of a complaint lies in resolving difference of opinions Confidence to make decisions (often under pressure), exercise judgement and use initiative Planning and organisational skills: Ability to work by yourself to resolve individual complaints, and be a participating and supportive team player Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
    • cardiff, cardiff
    • permanent
    • full-time
    Client Relations Advisor CardiffThis is a permanent contract. You will work 35 hours within the week, between 8am and 6pm Monday - Friday on a rotational basis, the salary is £21750 per annum.As a Client Relations Advisor you will provide exemplary complaint resolution and customer service ensuring a fair and consistent approach is delivered for customers. You will also handle complaints in accordance with Group Standards (and therefore Financial Conduct Authority requirements), ensuring complaints are resolved in a timely fashion and without undue bureaucracy.What will you be doing? Taking ownership of complaints and resolving them by telephone, mail and face to face Dealing with complex customer situations Undertaking a detailed review of protracted and difficult complaints with the aim of resolving as many cases as possible prior to issuing the Final Response Developing and delivering timely, accurate and effective responses in a timely manner using the appropriate communication medium (written or verbal) Identifying wherever possible, ways of resolving complaints to the customer's complete satisfaction Producing exemplary written responses to customers that are grammatically and factually accurate, empathetic and clear Keeping customers informed of the progress made in resolving their complaint Supporting root cause analysis activity to identify trends and mitigate the reputations and financial risk of complaints through timely and accurate recording of case information What we're looking for: Natural empathiser with the willingness and ability to understand others point of view and to build rapport with customers /clients Previous customer complaints experience is essential Ability to break down complex issues and assimilate a wide range of information to fully understand cause, impact and solution Excellent customer/client service skills as you will be dealing with queries and potential issues smoothly and efficiently Skills that will help you in the role: Ability to empathise with and quell customers concerns; often the crux of a complaint lies in resolving difference of opinions Confidence to make decisions (often under pressure), exercise judgement and use initiative Planning and organisational skills: Ability to work by yourself to resolve individual complaints, and be a participating and supportive team playerRandstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
    Client Relations Advisor CardiffThis is a permanent contract. You will work 35 hours within the week, between 8am and 6pm Monday - Friday on a rotational basis, the salary is £21750 per annum.As a Client Relations Advisor you will provide exemplary complaint resolution and customer service ensuring a fair and consistent approach is delivered for customers. You will also handle complaints in accordance with Group Standards (and therefore Financial Conduct Authority requirements), ensuring complaints are resolved in a timely fashion and without undue bureaucracy.What will you be doing? Taking ownership of complaints and resolving them by telephone, mail and face to face Dealing with complex customer situations Undertaking a detailed review of protracted and difficult complaints with the aim of resolving as many cases as possible prior to issuing the Final Response Developing and delivering timely, accurate and effective responses in a timely manner using the appropriate communication medium (written or verbal) Identifying wherever possible, ways of resolving complaints to the customer's complete satisfaction Producing exemplary written responses to customers that are grammatically and factually accurate, empathetic and clear Keeping customers informed of the progress made in resolving their complaint Supporting root cause analysis activity to identify trends and mitigate the reputations and financial risk of complaints through timely and accurate recording of case information What we're looking for: Natural empathiser with the willingness and ability to understand others point of view and to build rapport with customers /clients Previous customer complaints experience is essential Ability to break down complex issues and assimilate a wide range of information to fully understand cause, impact and solution Excellent customer/client service skills as you will be dealing with queries and potential issues smoothly and efficiently Skills that will help you in the role: Ability to empathise with and quell customers concerns; often the crux of a complaint lies in resolving difference of opinions Confidence to make decisions (often under pressure), exercise judgement and use initiative Planning and organisational skills: Ability to work by yourself to resolve individual complaints, and be a participating and supportive team playerRandstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
    • wednesbury, west midlands
    • permanent
    • £22,000 - £24,000 per year
    • full-time
    Experienced in Fleet Administration? An expert when it comes to dealing with claims? Want to work for a company that continues to go from strength to strength? If so keep reading...This is an exciting opportunity to join a friendly and supportive fleet team to help with the day to day operations and administrative tasks.ResponsibilitiesTo provide administrative support the Fleet Supervisor and Fleet Team and assisting with the day-to-day operation of a busy and diverse Office.Working with internal departments to communicate relevant informationTo ensure vehicles are maintained so that they are safe to drive, and give the best possible impression to our clients and customersShadowing members of the Fleet Team, to learn and develop your existing skillsTo assist in the investigation of insurance claimsTo assist with vehicle damage and repairsAssist with the accident management of all vehiclesUse of in-house systems and google sheets to input, collate and produce reportsTo carry out other fleet-related administration as requiredAbout you?Experience as a Fleet Administrator or similar Background in dealing with claims is desirable A strong working knowledge of Office based IT including Outlook, Word, and ExcelStrong written, numerical, and verbal communication skillsHigh attention to detailAble to work within a team and individuallyAdaptability and resilience in a pressurised environmentExcellent Customer service skillsGood work ethicHave an interest within the transport industryThe RoleMon - Friday - 9am-5pm / 8am-4pmSalary £22,000 - £24,000 depending on experience 20 days + BH (Includes Christmas Shutdown) Parking on-site Permanent opportunity Interviews are taking place, apply today! Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    Experienced in Fleet Administration? An expert when it comes to dealing with claims? Want to work for a company that continues to go from strength to strength? If so keep reading...This is an exciting opportunity to join a friendly and supportive fleet team to help with the day to day operations and administrative tasks.ResponsibilitiesTo provide administrative support the Fleet Supervisor and Fleet Team and assisting with the day-to-day operation of a busy and diverse Office.Working with internal departments to communicate relevant informationTo ensure vehicles are maintained so that they are safe to drive, and give the best possible impression to our clients and customersShadowing members of the Fleet Team, to learn and develop your existing skillsTo assist in the investigation of insurance claimsTo assist with vehicle damage and repairsAssist with the accident management of all vehiclesUse of in-house systems and google sheets to input, collate and produce reportsTo carry out other fleet-related administration as requiredAbout you?Experience as a Fleet Administrator or similar Background in dealing with claims is desirable A strong working knowledge of Office based IT including Outlook, Word, and ExcelStrong written, numerical, and verbal communication skillsHigh attention to detailAble to work within a team and individuallyAdaptability and resilience in a pressurised environmentExcellent Customer service skillsGood work ethicHave an interest within the transport industryThe RoleMon - Friday - 9am-5pm / 8am-4pmSalary £22,000 - £24,000 depending on experience 20 days + BH (Includes Christmas Shutdown) Parking on-site Permanent opportunity Interviews are taking place, apply today! Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    • basildon, essex
    • permanent
    • £20,000 - £22,000 per year
    • full-time
    Are you experienced in dealing with customers either face-to-face or over the phone? Are you looking to secure an entry-level position in the financial services? Are you looking for a permanent position with the opportunity of hybrid working? My client is looking for a number of customer service agents to join their rapidly growing team in Basildon, the position will be working closely with their fund managers. You will be provided with unrivalled training and once completed have the opportunity to work from home 3 days a week.Job Responsibilities:* Manage Inbound customer queries from retail customers on behalf of fund managers* Complete telephony, digital and admin based tasks to service customer queries* Take ownership of customer problems, solving them at first point of contact and escalate when required* Build long lasting professional relationships with customers that will exceed their expectations* Deal with customer data ethically and in accordance with the FSA requirements Requirements:* Customer service experience - can be retail, hospitality or telephony* Recent graduates looking to enter the financial services * Have a real passion for assisting customers and providing first-class service Location:Basildon, Essex* 15-20 minute walk from the station* Free parking onsite APPLY NOW!!Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
    Are you experienced in dealing with customers either face-to-face or over the phone? Are you looking to secure an entry-level position in the financial services? Are you looking for a permanent position with the opportunity of hybrid working? My client is looking for a number of customer service agents to join their rapidly growing team in Basildon, the position will be working closely with their fund managers. You will be provided with unrivalled training and once completed have the opportunity to work from home 3 days a week.Job Responsibilities:* Manage Inbound customer queries from retail customers on behalf of fund managers* Complete telephony, digital and admin based tasks to service customer queries* Take ownership of customer problems, solving them at first point of contact and escalate when required* Build long lasting professional relationships with customers that will exceed their expectations* Deal with customer data ethically and in accordance with the FSA requirements Requirements:* Customer service experience - can be retail, hospitality or telephony* Recent graduates looking to enter the financial services * Have a real passion for assisting customers and providing first-class service Location:Basildon, Essex* 15-20 minute walk from the station* Free parking onsite APPLY NOW!!Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
    • northampton, northamptonshire
    • permanent
    • £23,000 - £23,000, per year, £23000 per annum
    • full-time
    Job Title: Customer Success Team Agent Ref: J12002:EM:GJ:CSTA Salary: £23,000 basic + Bonus Sector: Finance – Payment SolutionsOur client are a large, widely renowned Technology and Banking enterprise – one with proven, established pedigree. They heavily invest in their staff and the role is geared towards your progression. With a presence in countries all over the globe, they support more than 500,000 organisations of every size and sector.  The role of Customer Success Team Agent is an unrivalled opportunity to launch a career with a prestigious, global blue-chip organisation.  Customer Success Team Agent Package:A competitive basic salary of £23,000, with more assured as you progressAnnual bonusExcellent exposure with a major name in a lucrative, exciting industryGreat scope for progressionA friendly, fast paced working culture with regular socialsLucrative bonus and incentive schemesPensionCustomer Success Team Agent Role:Manage inbound calls from UK Business customers who query their current pricing, raise questions about the account closure process or who actually request the closure of their accountUsing excellent investigation and diagnostic skills, the role holder will be required to discuss the customer’s current situation and identify any key causes for concern from the customer’s perspectiveThese should then be resolved through the recommendation of alternative solutions or services if appropriate with the aim of improving customer satisfactionWork alongside other operational areas of the business to ensure a seamless customer experience and to promote the function of the team at all timesAchieve monthly/annual individual and team targets Customer Success Team Agent Requirements:GCSE's in Maths and EnglishPossess exceptional communication and interpersonal skills – you must really enjoy engaging with others on a regular basisConfident problem solver and decision makerSelf-motivated, with a strong desire to succeedExcellent customer servicePareto Law values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. If you require this job specification or to apply in an alternate format, please visit the Pareto website.
    Job Title: Customer Success Team Agent Ref: J12002:EM:GJ:CSTA Salary: £23,000 basic + Bonus Sector: Finance – Payment SolutionsOur client are a large, widely renowned Technology and Banking enterprise – one with proven, established pedigree. They heavily invest in their staff and the role is geared towards your progression. With a presence in countries all over the globe, they support more than 500,000 organisations of every size and sector.  The role of Customer Success Team Agent is an unrivalled opportunity to launch a career with a prestigious, global blue-chip organisation.  Customer Success Team Agent Package:A competitive basic salary of £23,000, with more assured as you progressAnnual bonusExcellent exposure with a major name in a lucrative, exciting industryGreat scope for progressionA friendly, fast paced working culture with regular socialsLucrative bonus and incentive schemesPensionCustomer Success Team Agent Role:Manage inbound calls from UK Business customers who query their current pricing, raise questions about the account closure process or who actually request the closure of their accountUsing excellent investigation and diagnostic skills, the role holder will be required to discuss the customer’s current situation and identify any key causes for concern from the customer’s perspectiveThese should then be resolved through the recommendation of alternative solutions or services if appropriate with the aim of improving customer satisfactionWork alongside other operational areas of the business to ensure a seamless customer experience and to promote the function of the team at all timesAchieve monthly/annual individual and team targets Customer Success Team Agent Requirements:GCSE's in Maths and EnglishPossess exceptional communication and interpersonal skills – you must really enjoy engaging with others on a regular basisConfident problem solver and decision makerSelf-motivated, with a strong desire to succeedExcellent customer servicePareto Law values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. If you require this job specification or to apply in an alternate format, please visit the Pareto website.
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