Key ResponsibilitiesService Ownership & OperationsLead the AWS managed services team responsible for monitoring, incident management, backup/recovery, patching, and performance optimization.Ensure SLA compliance, operational excellence, and continuous availability of customer environments.Proactively identify and address issues, risks, and incidents to minimize business impact.Customer Engagement & SupportAct as the escalation point for customers for AWS o
Key ResponsibilitiesService Ownership & OperationsLead the AWS managed services team responsible for monitoring, incident management, backup/recovery, patching, and performance optimization.Ensure SLA compliance, operational excellence, and continuous availability of customer environments.Proactively identify and address issues, risks, and incidents to minimize business impact.Customer Engagement & SupportAct as the escalation point for customers for AWS o