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    • toronto, ontario
    • contract
    • $18.90 per hour
    Are you a BILINGUAL (fluent in both English & French), polished customer service professional looking for work that will help you move a step further in your career? Are you passionate about customer service and helping people by resolving inquiries and troubleshooting? Are you someone who prides themselves on their ability to multitask? If yes, then we have a very exciting opportunity for you!We are looking for personable Bilingual -English & French speakers to work on a contract basis as a Client Services Consultant for our client, a well-known Educational and Regulatory Government Association.In this role, you will be working in a collaborative, team-oriented, fast-paced environment, providing exceptional client service to the members of this Association over the phone, and over email. We're looking for Rockstar candidates with excellent communication skills, who can handle a fast-paced environment, and multi-task efficiently (on the phone and logging information into the computer). This is a month-to-month contract opportunity to start, with strong potential for (and ideally) further extensions and growth opportunities, paying $18.90/hour, working remotely, starting immediately!Advantages- Remote work opportunity!- Highly competitive pay 18.90/hourly- Great work-life balance - 9 AM - 5 PM or similar schedule- Excellent onboarding process, with great training provided around client service and de-escalation of calls- Opportunity to be a part of an excellent organization, with a collaborative culture, focused on investment in their employees- Opportunity to add experience from an excellent company that would look great on your resumeResponsibilities- Handling all inbound registration and other inquiries from Members of the association, at times handling tough conversations- Managing certifications, member inquiries over the phone (most of the time), and occasionally over email, in regards to a variety of matters, including payments for membership, etc- Maintaining/logging member information on the system in an efficient and timely manner- Ability to multitask between calls and system handling- Working collaboratively with stakeholders, partners, and colleagues in other departments to ensure seamless interaction with members and clients.Qualifications- Bilingualism (Fluent in both English and French)- 2-4 years of customer service/administrative experience or a similar client-focused role- Excellent oral and written communication skills- Ability to work in a dynamic fast-paced environment- Strong typing/keyboarding abilities- Have access to reliable WI-FI connection and access to a personal laptop in good condition- Comfortable having us complete 2 references and a criminal background checkSummaryIf you meet the above-listed criteria and are ready for your next challenge here is how to apply:1) Register for a Randstad account online if you have not yet registered2)) Email a copy of your most up-to-date resume and include a brief synopsis of why you are the best fit for this opportunity to arzo.popal@randstad.ca. Please use the subject line "Bilingual Client Service Consultant"We appreciate all applicants and those interested in this opportunity especially during these challenging times, but only those with relevant experience will be contacted directly. Please note, that due to the COVID-19 pandemic, we are receiving an influx of calls and applications and may take longer than usual to respond back. We thank you in advance for your patience and consideration.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you a BILINGUAL (fluent in both English & French), polished customer service professional looking for work that will help you move a step further in your career? Are you passionate about customer service and helping people by resolving inquiries and troubleshooting? Are you someone who prides themselves on their ability to multitask? If yes, then we have a very exciting opportunity for you!We are looking for personable Bilingual -English & French speakers to work on a contract basis as a Client Services Consultant for our client, a well-known Educational and Regulatory Government Association.In this role, you will be working in a collaborative, team-oriented, fast-paced environment, providing exceptional client service to the members of this Association over the phone, and over email. We're looking for Rockstar candidates with excellent communication skills, who can handle a fast-paced environment, and multi-task efficiently (on the phone and logging information into the computer). This is a month-to-month contract opportunity to start, with strong potential for (and ideally) further extensions and growth opportunities, paying $18.90/hour, working remotely, starting immediately!Advantages- Remote work opportunity!- Highly competitive pay 18.90/hourly- Great work-life balance - 9 AM - 5 PM or similar schedule- Excellent onboarding process, with great training provided around client service and de-escalation of calls- Opportunity to be a part of an excellent organization, with a collaborative culture, focused on investment in their employees- Opportunity to add experience from an excellent company that would look great on your resumeResponsibilities- Handling all inbound registration and other inquiries from Members of the association, at times handling tough conversations- Managing certifications, member inquiries over the phone (most of the time), and occasionally over email, in regards to a variety of matters, including payments for membership, etc- Maintaining/logging member information on the system in an efficient and timely manner- Ability to multitask between calls and system handling- Working collaboratively with stakeholders, partners, and colleagues in other departments to ensure seamless interaction with members and clients.Qualifications- Bilingualism (Fluent in both English and French)- 2-4 years of customer service/administrative experience or a similar client-focused role- Excellent oral and written communication skills- Ability to work in a dynamic fast-paced environment- Strong typing/keyboarding abilities- Have access to reliable WI-FI connection and access to a personal laptop in good condition- Comfortable having us complete 2 references and a criminal background checkSummaryIf you meet the above-listed criteria and are ready for your next challenge here is how to apply:1) Register for a Randstad account online if you have not yet registered2)) Email a copy of your most up-to-date resume and include a brief synopsis of why you are the best fit for this opportunity to arzo.popal@randstad.ca. Please use the subject line "Bilingual Client Service Consultant"We appreciate all applicants and those interested in this opportunity especially during these challenging times, but only those with relevant experience will be contacted directly. Please note, that due to the COVID-19 pandemic, we are receiving an influx of calls and applications and may take longer than usual to respond back. We thank you in advance for your patience and consideration.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • toronto, ontario
    • permanent
    Are you BILINGUAL in French and English with experience in CUSTOMER SERVICE? Do you consider yourself to be a CUSTOMER SERVICE GURU?A leading global company in the meal kit delivery market is looking to hire a Bilingual Customer Service Specialist (FRENCH) to join their team in Toronto!This company is looking for an enthusiastic and highly motivated problem solver who is passionate about delivering exceptional customer service. Our Customer Service Specialists are an integral part of our rapidly growing and fast-paced team. This position will collaborate with our agents who are critical to their business, and your feedback to management is critical to their improvement as a company. Customer Service is the voice of this Food Delivery company and to their customers both online and offline.AdvantagesWhy do you want the job?-A competitive salary and company benefits-75% discount on their meal kits-Partial top-up for parental leaves-A work-from-home allowance and flexibility to work remotely (within Canada) up to four weeks per year -HYBRID WORK APPROACH -We trust and support you - take ownership of your work and push your ideas from inception to execution-We want to see you grow - we support your career progression and provide learning and development opportunities-We take our work seriously, but we don't take ourselves too seriously. You’ll work with fun, energetic, and supportive teams. -We’ve kept up the work-hard, play-hard energy virtually. From team socials to HQ Wellness Wednesdays to holiday and milestone celebrations, you’ll have plenty of opportunity to connect socially with teammates across the companyResponsibilitiesYou will: -Liaise with our customer care agents and work to find resolutions for our customers quickly and efficiently-Bilingual Customer Service Representative responding to emails in , live chats, social media and taking calls (communication in french)-Go above and beyond to deliver exceptional customer service through specialist tasks such as logistics, payments and social media-Think swiftly to come up with creative solutions to any and all problems that arise-Constantly come up with ways to improve our relationship with our customers -Be proactive with identifying and solving problems - understanding the role that customer care plays in our growth as a business-Build a positive relationship with our operations team to ensure our customers are receiving the best product and service possible-Share feedback & insights with the broader organization, the department and more where applicableQualificationsYou have/are:-MUST BE FLUENT FRENCH WRITTEN AND ORAL COMMUNICATIONS-1-2 years experience in a customer service related position (e.g., call center, restaurants, retail, etc.)-Proficient Excel skills-Tech savvy and embraces technology to improve efficiency -A born problem solver who is hungry to learn a business from each angle-A natural team player with a contagiously happy attitude-Able to work well under pressure and enjoys the dynamism of a startup environment (fast-paced office, shifting priorities, an "all hands on deck" approach)-Able to work varied shifts times between 8am-9pm EST and rotational weekend shiftsSummaryIf this sounds like youTo apply:1. Email a copy of your resume to navpreet.sandhu@randstad.ca or luda.zadorovich@randstad.ca2. Create a profile on randstad.ca and apply directly to the postingQualified BILINGUAL (FRENCH) candidates will be contacted!Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you BILINGUAL in French and English with experience in CUSTOMER SERVICE? Do you consider yourself to be a CUSTOMER SERVICE GURU?A leading global company in the meal kit delivery market is looking to hire a Bilingual Customer Service Specialist (FRENCH) to join their team in Toronto!This company is looking for an enthusiastic and highly motivated problem solver who is passionate about delivering exceptional customer service. Our Customer Service Specialists are an integral part of our rapidly growing and fast-paced team. This position will collaborate with our agents who are critical to their business, and your feedback to management is critical to their improvement as a company. Customer Service is the voice of this Food Delivery company and to their customers both online and offline.AdvantagesWhy do you want the job?-A competitive salary and company benefits-75% discount on their meal kits-Partial top-up for parental leaves-A work-from-home allowance and flexibility to work remotely (within Canada) up to four weeks per year -HYBRID WORK APPROACH -We trust and support you - take ownership of your work and push your ideas from inception to execution-We want to see you grow - we support your career progression and provide learning and development opportunities-We take our work seriously, but we don't take ourselves too seriously. You’ll work with fun, energetic, and supportive teams. -We’ve kept up the work-hard, play-hard energy virtually. From team socials to HQ Wellness Wednesdays to holiday and milestone celebrations, you’ll have plenty of opportunity to connect socially with teammates across the companyResponsibilitiesYou will: -Liaise with our customer care agents and work to find resolutions for our customers quickly and efficiently-Bilingual Customer Service Representative responding to emails in , live chats, social media and taking calls (communication in french)-Go above and beyond to deliver exceptional customer service through specialist tasks such as logistics, payments and social media-Think swiftly to come up with creative solutions to any and all problems that arise-Constantly come up with ways to improve our relationship with our customers -Be proactive with identifying and solving problems - understanding the role that customer care plays in our growth as a business-Build a positive relationship with our operations team to ensure our customers are receiving the best product and service possible-Share feedback & insights with the broader organization, the department and more where applicableQualificationsYou have/are:-MUST BE FLUENT FRENCH WRITTEN AND ORAL COMMUNICATIONS-1-2 years experience in a customer service related position (e.g., call center, restaurants, retail, etc.)-Proficient Excel skills-Tech savvy and embraces technology to improve efficiency -A born problem solver who is hungry to learn a business from each angle-A natural team player with a contagiously happy attitude-Able to work well under pressure and enjoys the dynamism of a startup environment (fast-paced office, shifting priorities, an "all hands on deck" approach)-Able to work varied shifts times between 8am-9pm EST and rotational weekend shiftsSummaryIf this sounds like youTo apply:1. Email a copy of your resume to navpreet.sandhu@randstad.ca or luda.zadorovich@randstad.ca2. Create a profile on randstad.ca and apply directly to the postingQualified BILINGUAL (FRENCH) candidates will be contacted!Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • toronto, ontario
    • permanent
    Are you BILINGUAL in French and English with experience in CUSTOMER SERVICE? Do you consider yourself to be a CUSTOMER SERVICE GURU?A leading global company in the meal kit delivery market is looking to hire a Bilingual Customer Service Specialist (FRENCH) to join their team in Toronto!This company is looking for an enthusiastic and highly motivated problem solver who is passionate about delivering exceptional customer service. Our Customer Service Specialists are an integral part of our rapidly growing and fast-paced team. This position will collaborate with our agents who are critical to their business, and your feedback to management is critical to their improvement as a company. Customer Service is the voice of this Food Delivery company and to their customers both online and offline.Job Details:-WFH until the foreseeable future-Once it is back in office there will be a 50% HYBRID WFH & Work in Office set up (NOTICE OF ONE MONTH WILL BE GIVEN ONCE RETURNING TO OFFICE)-Offlice conveniently located in Toronto on Spadina Ave, 15 Minutes from Union Station & TTC Accessible-Bilingual (FRENCH & ENGLISH) is a must-Varied shifts times between 8am-9pm EST and rotational weekend shifts-Salary $41, 000-45,000AdvantagesWhy do you want the job?-A competitive salary and company benefits-75% discount on their meal kits-Partial top-up for parental leaves-A work-from-home allowance and flexibility to work remotely (within Canada) up to four weeks per year -HYBRID WORK APPROACH -We trust and support you - take ownership of your work and push your ideas from inception to execution-We want to see you grow - we support your career progression and provide learning and development opportunities-We take our work seriously, but we don't take ourselves too seriously. You’ll work with fun, energetic, and supportive teams. -We’ve kept up the work-hard, play-hard energy virtually. From team socials to HQ Wellness Wednesdays to holiday and milestone celebrations, you’ll have plenty of opportunity to connect socially with teammates across the companyResponsibilitiesYou will: -Liaise with our customer care agents and work to find resolutions for our customers quickly and efficiently-Bilingual Customer Service Representative responding to emails in , live chats, social media and taking calls (communication in french)-Go above and beyond to deliver exceptional customer service through specialist tasks such as logistics, payments and social media-Think swiftly to come up with creative solutions to any and all problems that arise-Constantly come up with ways to improve our relationship with our customers -Be proactive with identifying and solving problems - understanding the role that customer care plays in our growth as a business-Build a positive relationship with our operations team to ensure our customers are receiving the best product and service possible-Share feedback & insights with the broader organization, the department and more where applicableQualificationsYou have/are:-MUST BE FLUENT FRENCH WRITTEN AND ORAL COMMUNICATIONS-1-2 years experience in a customer service related position (e.g., call center, restaurants, retail, etc.)-Proficient Excel skills-Tech savvy and embraces technology to improve efficiency -A born problem solver who is hungry to learn a business from each angle-A natural team player with a contagiously happy attitude-Able to work well under pressure and enjoys the dynamism of a startup environment (fast-paced office, shifting priorities, an "all hands on deck" approach)-Able to work varied shifts times between 8am-9pm EST and rotational weekend shiftsSummaryIf this sounds like youTo apply:1. Email a copy of your resume to navpreet.sandhu@randstad.ca or luda.zadorovich@randstad.ca2. Create a profile on randstad.ca and apply directly to the postingQualified BILINGUAL (FRENCH) candidates will be contacted!Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you BILINGUAL in French and English with experience in CUSTOMER SERVICE? Do you consider yourself to be a CUSTOMER SERVICE GURU?A leading global company in the meal kit delivery market is looking to hire a Bilingual Customer Service Specialist (FRENCH) to join their team in Toronto!This company is looking for an enthusiastic and highly motivated problem solver who is passionate about delivering exceptional customer service. Our Customer Service Specialists are an integral part of our rapidly growing and fast-paced team. This position will collaborate with our agents who are critical to their business, and your feedback to management is critical to their improvement as a company. Customer Service is the voice of this Food Delivery company and to their customers both online and offline.Job Details:-WFH until the foreseeable future-Once it is back in office there will be a 50% HYBRID WFH & Work in Office set up (NOTICE OF ONE MONTH WILL BE GIVEN ONCE RETURNING TO OFFICE)-Offlice conveniently located in Toronto on Spadina Ave, 15 Minutes from Union Station & TTC Accessible-Bilingual (FRENCH & ENGLISH) is a must-Varied shifts times between 8am-9pm EST and rotational weekend shifts-Salary $41, 000-45,000AdvantagesWhy do you want the job?-A competitive salary and company benefits-75% discount on their meal kits-Partial top-up for parental leaves-A work-from-home allowance and flexibility to work remotely (within Canada) up to four weeks per year -HYBRID WORK APPROACH -We trust and support you - take ownership of your work and push your ideas from inception to execution-We want to see you grow - we support your career progression and provide learning and development opportunities-We take our work seriously, but we don't take ourselves too seriously. You’ll work with fun, energetic, and supportive teams. -We’ve kept up the work-hard, play-hard energy virtually. From team socials to HQ Wellness Wednesdays to holiday and milestone celebrations, you’ll have plenty of opportunity to connect socially with teammates across the companyResponsibilitiesYou will: -Liaise with our customer care agents and work to find resolutions for our customers quickly and efficiently-Bilingual Customer Service Representative responding to emails in , live chats, social media and taking calls (communication in french)-Go above and beyond to deliver exceptional customer service through specialist tasks such as logistics, payments and social media-Think swiftly to come up with creative solutions to any and all problems that arise-Constantly come up with ways to improve our relationship with our customers -Be proactive with identifying and solving problems - understanding the role that customer care plays in our growth as a business-Build a positive relationship with our operations team to ensure our customers are receiving the best product and service possible-Share feedback & insights with the broader organization, the department and more where applicableQualificationsYou have/are:-MUST BE FLUENT FRENCH WRITTEN AND ORAL COMMUNICATIONS-1-2 years experience in a customer service related position (e.g., call center, restaurants, retail, etc.)-Proficient Excel skills-Tech savvy and embraces technology to improve efficiency -A born problem solver who is hungry to learn a business from each angle-A natural team player with a contagiously happy attitude-Able to work well under pressure and enjoys the dynamism of a startup environment (fast-paced office, shifting priorities, an "all hands on deck" approach)-Able to work varied shifts times between 8am-9pm EST and rotational weekend shiftsSummaryIf this sounds like youTo apply:1. Email a copy of your resume to navpreet.sandhu@randstad.ca or luda.zadorovich@randstad.ca2. Create a profile on randstad.ca and apply directly to the postingQualified BILINGUAL (FRENCH) candidates will be contacted!Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • toronto, ontario
    • permanent
    • $18.70 per hour
    Are you ready to take the next step in your career? Do you have excellent English communication skills? Are you passionate about customer service? Are you interested in the financial industry?If you answered "yes", then this may be the opportunity you have been looking for. This is a permanent full-time position working with a top financial institution.Position: Customer Service Representative - Credit Department Location: Office is in Toronto (near Lawrence Station West)Hours of Operation:Business operates Monday - SundayBetween the hours of 7am - midnightWeekend: 7am - 10pmScheduled for full-time hoursTraining: 3-5 weeks, full time virtual paid trainingAdvantages- Competitive pay of $18.70/hr- Permanent, full-time position- Well known and reputable financial company- Career growth and advancement opportunities available- Benefits and Paid Vacation- Annual Bonus and Incentives- Transit accessible location in TorontoResponsibilities- inbound, call centre environment- Enter and maintain information in computer systems- use analytical ability to resolve complex or difficult problems relating to Credit- Ensure all client transactions are in accordance with company and industry regulation- provide recommendations on operational and system procedures- Create a warm, and pleasant experience for clients- reporting and back end proceduresQualifications- call centre (contact centre) or financial/bank experience is an asset- strong problem solving and analytical abilities- tech-savvy and working knowledge of computers- full time and flexible availability- excellent communication skills in English (verbal and written)SummaryHow to apply:This role will not be available for long! Interviews happening soon.If you or someone you know is interested in this opportunity, please apply by following 1 of the following options:1. apply directly to this posting2. apply on our website at www.randstad.ca or3. send your current up-to-date resume to mina.albaghdadi@randstad.ca and add the subject line: "Customer Service Representative - Toronto"Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you ready to take the next step in your career? Do you have excellent English communication skills? Are you passionate about customer service? Are you interested in the financial industry?If you answered "yes", then this may be the opportunity you have been looking for. This is a permanent full-time position working with a top financial institution.Position: Customer Service Representative - Credit Department Location: Office is in Toronto (near Lawrence Station West)Hours of Operation:Business operates Monday - SundayBetween the hours of 7am - midnightWeekend: 7am - 10pmScheduled for full-time hoursTraining: 3-5 weeks, full time virtual paid trainingAdvantages- Competitive pay of $18.70/hr- Permanent, full-time position- Well known and reputable financial company- Career growth and advancement opportunities available- Benefits and Paid Vacation- Annual Bonus and Incentives- Transit accessible location in TorontoResponsibilities- inbound, call centre environment- Enter and maintain information in computer systems- use analytical ability to resolve complex or difficult problems relating to Credit- Ensure all client transactions are in accordance with company and industry regulation- provide recommendations on operational and system procedures- Create a warm, and pleasant experience for clients- reporting and back end proceduresQualifications- call centre (contact centre) or financial/bank experience is an asset- strong problem solving and analytical abilities- tech-savvy and working knowledge of computers- full time and flexible availability- excellent communication skills in English (verbal and written)SummaryHow to apply:This role will not be available for long! Interviews happening soon.If you or someone you know is interested in this opportunity, please apply by following 1 of the following options:1. apply directly to this posting2. apply on our website at www.randstad.ca or3. send your current up-to-date resume to mina.albaghdadi@randstad.ca and add the subject line: "Customer Service Representative - Toronto"Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • toronto, ontario
    • permanent
    CASCADESFounded in 1964, Cascades produces, converts and markets packaging and tissue products that are composed mainly of recycled fibers. The Company employs 11,000 employees, who work in more than 90 production units located in North America and Europe. With its management philosophy, half a century of experience in recycling, and continuous efforts in research and development as driving forces, Cascades continues to deliver the innovative products that customers have come to rely on.CASCADES TISSUE GROUPThe Tissue Group, a division of Cascades, is the second-largest tissue producer in Canada and the fifth-largest in North America. The Division manufactures, converts and markets a huge selection of paper products, such as hand towels, bathroom tissue, facial tissue, napkins, paper towels, wipers and dispensers for the North American away-from-home and consumer products markets. The Group has more than 2,200 employees and operates seven manufacturing plants, nine conversion plants and four plants with both manufacturing and conversion facilities. Your challenge!Reporting to the Director of Commercial Excellence, he Bid Manager's mission is to oversee the entire bidding process from finding opportunities, selecting relevant RFP, leading the bidding team, compiling data and information, writing the proposal, submitting the proposal and following through the results and feedback stage.  It is essential that a bid manager has a deep understanding of the commercial and operational aspects of the tissue business sold in the Away-from-Home markets in both Canada and the United States. Your responsibilitiesEvaluate current internal bid procedure and Implement new standards, practices and governanceEstablish procedure to identify unsolicited opportunities through various channels Identify opportunities to bid both inbound and outboundComplete benchmark analyses to optimize the ROI of our bids and increase profitabilityManage and facilitate the end-to-end bid process while ensuring all parties respect the schedule determined and attend review meetingsManage virtual bid teams and inputs from key stakeholders, typically engaging with sales, marketing, product teams, finance, commercial, legal and project management / delivery.Work with the Sales lead to develop a clear win strategy for each bid and ensure win themes are clear and compelling.Contributing to the written proposal by writing the content and also presenting as needed Ensure timescales are achieved at each step of the bid process, including all internal governance, while taking the initiative in setting realistic deadlinesAttend  tender calls meetingCoordinate and plan all client presentations required as part of the bid submissionDrive continuous improvement, through post-bid reviews, both internally and with customers.Your background and strengthsAssociate's degree or equivalent in a related field Minimum of 5 years' experience in the tissue industryStrong verbal and written communication skills with great attention to detailsExceptional organizational and project management skillsProven experience with leading and hosting successful presentationExperience using CRM and/or planning tool such as Microsoft Planner #revealyourpotential  #LifeAtCascadesCascades believes in the success of an inclusive organization that values diversity within its team. It will fairly consider all those qualified for this position. The use of the masculine in our communication refers to both women and men. About Cascades Being part of Cascades means revealing the full potential of matter, people and ideas. We are a source of possibilities. Since 1964, we have been offering sustainable, innovative and value-creating solutions in terms of packaging, hygiene and recovery. Join 12,000 women and men working in a network of more than 90 business units located in North America and Europe. 
    CASCADESFounded in 1964, Cascades produces, converts and markets packaging and tissue products that are composed mainly of recycled fibers. The Company employs 11,000 employees, who work in more than 90 production units located in North America and Europe. With its management philosophy, half a century of experience in recycling, and continuous efforts in research and development as driving forces, Cascades continues to deliver the innovative products that customers have come to rely on.CASCADES TISSUE GROUPThe Tissue Group, a division of Cascades, is the second-largest tissue producer in Canada and the fifth-largest in North America. The Division manufactures, converts and markets a huge selection of paper products, such as hand towels, bathroom tissue, facial tissue, napkins, paper towels, wipers and dispensers for the North American away-from-home and consumer products markets. The Group has more than 2,200 employees and operates seven manufacturing plants, nine conversion plants and four plants with both manufacturing and conversion facilities. Your challenge!Reporting to the Director of Commercial Excellence, he Bid Manager's mission is to oversee the entire bidding process from finding opportunities, selecting relevant RFP, leading the bidding team, compiling data and information, writing the proposal, submitting the proposal and following through the results and feedback stage.  It is essential that a bid manager has a deep understanding of the commercial and operational aspects of the tissue business sold in the Away-from-Home markets in both Canada and the United States. Your responsibilitiesEvaluate current internal bid procedure and Implement new standards, practices and governanceEstablish procedure to identify unsolicited opportunities through various channels Identify opportunities to bid both inbound and outboundComplete benchmark analyses to optimize the ROI of our bids and increase profitabilityManage and facilitate the end-to-end bid process while ensuring all parties respect the schedule determined and attend review meetingsManage virtual bid teams and inputs from key stakeholders, typically engaging with sales, marketing, product teams, finance, commercial, legal and project management / delivery.Work with the Sales lead to develop a clear win strategy for each bid and ensure win themes are clear and compelling.Contributing to the written proposal by writing the content and also presenting as needed Ensure timescales are achieved at each step of the bid process, including all internal governance, while taking the initiative in setting realistic deadlinesAttend  tender calls meetingCoordinate and plan all client presentations required as part of the bid submissionDrive continuous improvement, through post-bid reviews, both internally and with customers.Your background and strengthsAssociate's degree or equivalent in a related field Minimum of 5 years' experience in the tissue industryStrong verbal and written communication skills with great attention to detailsExceptional organizational and project management skillsProven experience with leading and hosting successful presentationExperience using CRM and/or planning tool such as Microsoft Planner #revealyourpotential  #LifeAtCascadesCascades believes in the success of an inclusive organization that values diversity within its team. It will fairly consider all those qualified for this position. The use of the masculine in our communication refers to both women and men. About Cascades Being part of Cascades means revealing the full potential of matter, people and ideas. We are a source of possibilities. Since 1964, we have been offering sustainable, innovative and value-creating solutions in terms of packaging, hygiene and recovery. Join 12,000 women and men working in a network of more than 90 business units located in North America and Europe. 
    • toronto, ontario
    • contract
    • $19.50 per hour
    Are you looking for a new position that will allow you to develop your customer service skills while learning new skills? Do you enjoy talking to different people every day and helping them? We're looking for dynamic and experienced customer service representatives to provide support to members, while working from the comfort of your own home.As a Bilingual (English/French) Customer Service Representative you will be responsible for answering inbound calls regarding various insurance products and services.4 month contract, with high possibility of extension or permanent hireSalary: 19.50/hourWork availability: Monday to Friday, between 8:00am and 8:00pm (EST).Schedules given in advance, full-time employmentTraining: Starts December 20th, 2021Location: work from home - remote - anywhere in MontrealAdvantagesBelow is a summary of the benefits you can enjoy in this role as a bilingual Customer Service Representative:- Work from home- A dynamic work environment- Schedule from Monday to Friday only, weekends are free.- Possibility of extension and advancement within the company- Equipment provided by the employer- Virtual training - duration 4-6 weeks- An inclusive and accessible work environment- Working with a leading Canadian companyResponsibilitiesAs a Bilingual Customer Service Representative, you will be responsible for:- Bilingual (English/French) inbound call centre- Taking inbound customer service inquiries regarding clients insurance products and services- Provide knowledgeable assistance to clients over the phone and some email- Create a warm, and pleasant experience for clients- Achieve quality service by assessing & responding to client needs- Capturing call/email details into a case tracking system- Building and maintaining strong client relationshipsQualificationsTo provide an exceptional customer experience and web support, here's what you'll need as a Bilingual Customer Service Representative:- Excellent communication skills in English and French (verbal and written)- Minimum 3 years previous experience in Customer service, or call centre is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)Summary4 month contract, possibility of extension or permanent hireSalary: 19.50/hourWork availability: Monday to Friday, between 8:00am and 8:00pm (EST).Schedules given in advance, full-time employmentInterviews: Happening now!Are you the ideal candidate for this role? Would you like to work for a leading insurance company? Send us your updated CV with the subject "Bilingual CSR - Insurance" :tahina.renordi@randstad.caFurthermore, if you know people interested in similar positions, please do not hesitate to send them our contact details; it will be a pleasure to meet them!We are here to help you seize this opportunity,Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you looking for a new position that will allow you to develop your customer service skills while learning new skills? Do you enjoy talking to different people every day and helping them? We're looking for dynamic and experienced customer service representatives to provide support to members, while working from the comfort of your own home.As a Bilingual (English/French) Customer Service Representative you will be responsible for answering inbound calls regarding various insurance products and services.4 month contract, with high possibility of extension or permanent hireSalary: 19.50/hourWork availability: Monday to Friday, between 8:00am and 8:00pm (EST).Schedules given in advance, full-time employmentTraining: Starts December 20th, 2021Location: work from home - remote - anywhere in MontrealAdvantagesBelow is a summary of the benefits you can enjoy in this role as a bilingual Customer Service Representative:- Work from home- A dynamic work environment- Schedule from Monday to Friday only, weekends are free.- Possibility of extension and advancement within the company- Equipment provided by the employer- Virtual training - duration 4-6 weeks- An inclusive and accessible work environment- Working with a leading Canadian companyResponsibilitiesAs a Bilingual Customer Service Representative, you will be responsible for:- Bilingual (English/French) inbound call centre- Taking inbound customer service inquiries regarding clients insurance products and services- Provide knowledgeable assistance to clients over the phone and some email- Create a warm, and pleasant experience for clients- Achieve quality service by assessing & responding to client needs- Capturing call/email details into a case tracking system- Building and maintaining strong client relationshipsQualificationsTo provide an exceptional customer experience and web support, here's what you'll need as a Bilingual Customer Service Representative:- Excellent communication skills in English and French (verbal and written)- Minimum 3 years previous experience in Customer service, or call centre is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)Summary4 month contract, possibility of extension or permanent hireSalary: 19.50/hourWork availability: Monday to Friday, between 8:00am and 8:00pm (EST).Schedules given in advance, full-time employmentInterviews: Happening now!Are you the ideal candidate for this role? Would you like to work for a leading insurance company? Send us your updated CV with the subject "Bilingual CSR - Insurance" :tahina.renordi@randstad.caFurthermore, if you know people interested in similar positions, please do not hesitate to send them our contact details; it will be a pleasure to meet them!We are here to help you seize this opportunity,Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • toronto, ontario
    • permanent
    Description Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Do you picture yourself as a valued member of an industry-leading organization? If you answered yes to these questions, Air Canada is seeking enthusiastic and caring individuals to join the diverse and vibrant team working together to lead the growth and expansion of Canada’s flag carrier.Air Canada, recently ranked Best Airline in North America, is now accepting applications for Customer Sales and Service Agents at the Toronto airport.Whether assisting our passengers at airport counters or gate locations, our Customer Sales and Service Agents play an important role in ensuring that our flights are ready for a secure and on-time departure. Permanent full-time employment is 40 hours per week and permanent part-time employment can be scheduled for a minimum of 20 hours and a maximum of 32 hours per week. The current salary is $16/hr as per the collective agreement. Please take 2 minutes to watch the following video with more information about the Customer Experience Specialist role:https://youtu.be/aTKy5mJ3fdE"target="_blank">https://youtu.be/aTKy5mJ3fdE Job Description: Conduct passenger check-in.Prepare and issue tickets and boarding passes. Assist pre-boarding passengers and provide information on flight schedules and routes. Act as Ground Hosts and Hostesses. Requirements: Strong customer focus gained through previous customer service experience.Excellent interpersonal and communication skills combined with a strong commitment to teamwork. Proven problem resolution skills and the ability to multi-task. Accustomed to working within strict timelines in order to maintain on-time departures while ensuring Safety First at all times. Qualifications Scheduling Adherence: Available for shift work - early mornings, evenings, weekends and statutory holidays.Eligible candidates must be willing to undergo and successfully pass a two (2) to four (4) weeks full-time training (attendance is mandatory)Conditions of Employment: Mandatory Covid-19 Vaccination Required as of October 31st 2021Eligible to work in Canada. If you hold a work permit, it must be valid for a minimum of 12 months.Candidates must also obtain the Transport Canada security card (RAIC). (To obtain this security clearance candidates must undergo a thorough criminal background search, please see Transport Canada website for additional details). Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibly of the candidates applying for this position.LINGUISTICS REQUIREMENTS: Bilingual (English and French).Strong consideration will be given to candidates fluent in English, French and one or more of the following languages: Japanese, Korean, Cantonese, Mandarin, Spanish, Portuguese, Italian, German, Arabic, Turkish, Hebrew, Greek, Danish, Dutch, Hindi and Punjabi. Diversity and InclusionAir Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however, only those selected to continue in the process will be contacted.
    Description Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Do you picture yourself as a valued member of an industry-leading organization? If you answered yes to these questions, Air Canada is seeking enthusiastic and caring individuals to join the diverse and vibrant team working together to lead the growth and expansion of Canada’s flag carrier.Air Canada, recently ranked Best Airline in North America, is now accepting applications for Customer Sales and Service Agents at the Toronto airport.Whether assisting our passengers at airport counters or gate locations, our Customer Sales and Service Agents play an important role in ensuring that our flights are ready for a secure and on-time departure. Permanent full-time employment is 40 hours per week and permanent part-time employment can be scheduled for a minimum of 20 hours and a maximum of 32 hours per week. The current salary is $16/hr as per the collective agreement. Please take 2 minutes to watch the following video with more information about the Customer Experience Specialist role:https://youtu.be/aTKy5mJ3fdE"target="_blank">https://youtu.be/aTKy5mJ3fdE Job Description: Conduct passenger check-in.Prepare and issue tickets and boarding passes. Assist pre-boarding passengers and provide information on flight schedules and routes. Act as Ground Hosts and Hostesses. Requirements: Strong customer focus gained through previous customer service experience.Excellent interpersonal and communication skills combined with a strong commitment to teamwork. Proven problem resolution skills and the ability to multi-task. Accustomed to working within strict timelines in order to maintain on-time departures while ensuring Safety First at all times. Qualifications Scheduling Adherence: Available for shift work - early mornings, evenings, weekends and statutory holidays.Eligible candidates must be willing to undergo and successfully pass a two (2) to four (4) weeks full-time training (attendance is mandatory)Conditions of Employment: Mandatory Covid-19 Vaccination Required as of October 31st 2021Eligible to work in Canada. If you hold a work permit, it must be valid for a minimum of 12 months.Candidates must also obtain the Transport Canada security card (RAIC). (To obtain this security clearance candidates must undergo a thorough criminal background search, please see Transport Canada website for additional details). Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibly of the candidates applying for this position.LINGUISTICS REQUIREMENTS: Bilingual (English and French).Strong consideration will be given to candidates fluent in English, French and one or more of the following languages: Japanese, Korean, Cantonese, Mandarin, Spanish, Portuguese, Italian, German, Arabic, Turkish, Hebrew, Greek, Danish, Dutch, Hindi and Punjabi. Diversity and InclusionAir Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however, only those selected to continue in the process will be contacted.
    • toronto, ontario
    • contract
    • $14.35 per hour
    Are you passionate about customer service? Are you passionate about helping others? Are you passionate about educating others? Do you speak another language? Then we have the job for YOU!Randstad is looking for Survey Callers to assist with the COVID-19 Vaccine rollout in Ontario. This is a temporary position, roughly 2-3 months, with full-time hours. To find out more, read below.Type: Temporary; 2-3 weeks Pay: $14.25 + $2 bonus per hour on the phone. Start Date: Tuesday, October 19thHours of Operation: Mon - Fri 12:30pm - 9pm OR 5pm-9pm. Sat-Sun 12pm-5pmLocation: Work from HomeSome equipment will be provided by the clientMust be able to connect the computer to the modem Create your own schedule!Advantages- Full-time hours - 2-3 month contract, perfect for a summer job!- Create your own schedule on a week to week basis- Paid weekly- $2 bonus per hour on the phone- Be a part of the Vaccine rollout - Get good working experience Responsibilities- Making outbound calls - Assisting people to book their second COVID-19 Vaccine- Walking people through the booking process- Providing basic information about the Vaccine- Answering any concerns they may have - Sending off confirmation emails - Providing top-notch service Qualifications- Customer service or Call Center experience is a must - Clear communication - Bilingual in French, Cantonese, Farsi, Gujarati, Italian, Korean, Mandarin, Portuguese, Spanish, Tagalog, Tamil, Urdu, Vietnamese is a bonus - Positive thoughts about the COVID-19 Vaccine - Customer-focused and tech-savvy SummaryIf you are interested and you like to learn more, apply now!1) Apply online 2) Send a copy of your resume to anastasia.kourniotis@randstad.ca and mention "Survey Caller - COVID19"Looking forward to hearing from youRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you passionate about customer service? Are you passionate about helping others? Are you passionate about educating others? Do you speak another language? Then we have the job for YOU!Randstad is looking for Survey Callers to assist with the COVID-19 Vaccine rollout in Ontario. This is a temporary position, roughly 2-3 months, with full-time hours. To find out more, read below.Type: Temporary; 2-3 weeks Pay: $14.25 + $2 bonus per hour on the phone. Start Date: Tuesday, October 19thHours of Operation: Mon - Fri 12:30pm - 9pm OR 5pm-9pm. Sat-Sun 12pm-5pmLocation: Work from HomeSome equipment will be provided by the clientMust be able to connect the computer to the modem Create your own schedule!Advantages- Full-time hours - 2-3 month contract, perfect for a summer job!- Create your own schedule on a week to week basis- Paid weekly- $2 bonus per hour on the phone- Be a part of the Vaccine rollout - Get good working experience Responsibilities- Making outbound calls - Assisting people to book their second COVID-19 Vaccine- Walking people through the booking process- Providing basic information about the Vaccine- Answering any concerns they may have - Sending off confirmation emails - Providing top-notch service Qualifications- Customer service or Call Center experience is a must - Clear communication - Bilingual in French, Cantonese, Farsi, Gujarati, Italian, Korean, Mandarin, Portuguese, Spanish, Tagalog, Tamil, Urdu, Vietnamese is a bonus - Positive thoughts about the COVID-19 Vaccine - Customer-focused and tech-savvy SummaryIf you are interested and you like to learn more, apply now!1) Apply online 2) Send a copy of your resume to anastasia.kourniotis@randstad.ca and mention "Survey Caller - COVID19"Looking forward to hearing from youRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • toronto, ontario
    • contract
    • $17.50 per hour
    Do you have a passion for customer service? Do you enjoy working in a fast-paced environment? Do you enjoy problem-solving? Are you customer focused? Then we have the job for YOU!Randstad is looking for Spanish Customer Service Representative to work for a well-known financial company in the Toronto area. This is a temporary to permennt position, to find out more, read below.Type: 6 month contract with the opportunity to be taken on permanently Start Date: Monday, September 27thPay: $17.5/hourLocation: Toronto (Yonge and King)Hours of Operation: Monday - Friday 1pm-9pm, Sat OR Sun 10am - 6pm (Work 4 days during the week and either Sat or Sun; always 2 days off a week)Work from Home for the time beingEquipment provided Once taken on Permanently:BenefitsVacation and sick days Room for growth and developmentPerks and Incentive programs Advantages- 6 month contract with the opportunity to go permanently - Competitive pay $17.50/hour- Full Time hours - Work from home- Equipment provided - Downtown Toronto Location- Room for growth and development- Start your career!Responsibilities- Deal with both inbound and outbound calls from customers - Review and approve customers loans applications- Determining customers eligibility - Setting up new accounts for new customers - Updating customers accounts after each interactions - Work with other teams to create a great customer experience Qualifications- Must be Bilingual in Spanish and English - 1 year of Customer Service or Call Center experience is a must- High school diploma - Spanish is an asset - Tech-savvy - able to navigate through different applications- Organization and problem-solving skills- Team player and customer-focused SummaryIf you are interested and would like to learn more, apply now!1) Apply online 2) Send a copy of your resume to anastasia.kourniotis@randstad.ca and mention "Customer Service Representative - Toronto"Looking forward to hearing from you,Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Do you have a passion for customer service? Do you enjoy working in a fast-paced environment? Do you enjoy problem-solving? Are you customer focused? Then we have the job for YOU!Randstad is looking for Spanish Customer Service Representative to work for a well-known financial company in the Toronto area. This is a temporary to permennt position, to find out more, read below.Type: 6 month contract with the opportunity to be taken on permanently Start Date: Monday, September 27thPay: $17.5/hourLocation: Toronto (Yonge and King)Hours of Operation: Monday - Friday 1pm-9pm, Sat OR Sun 10am - 6pm (Work 4 days during the week and either Sat or Sun; always 2 days off a week)Work from Home for the time beingEquipment provided Once taken on Permanently:BenefitsVacation and sick days Room for growth and developmentPerks and Incentive programs Advantages- 6 month contract with the opportunity to go permanently - Competitive pay $17.50/hour- Full Time hours - Work from home- Equipment provided - Downtown Toronto Location- Room for growth and development- Start your career!Responsibilities- Deal with both inbound and outbound calls from customers - Review and approve customers loans applications- Determining customers eligibility - Setting up new accounts for new customers - Updating customers accounts after each interactions - Work with other teams to create a great customer experience Qualifications- Must be Bilingual in Spanish and English - 1 year of Customer Service or Call Center experience is a must- High school diploma - Spanish is an asset - Tech-savvy - able to navigate through different applications- Organization and problem-solving skills- Team player and customer-focused SummaryIf you are interested and would like to learn more, apply now!1) Apply online 2) Send a copy of your resume to anastasia.kourniotis@randstad.ca and mention "Customer Service Representative - Toronto"Looking forward to hearing from you,Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • toronto, ontario
    • permanent
    Êtes-vous passionné d'aider les gens? Vous aimez résoudre des problèmes et être créatif avec des solutions techniques ? Êtes-vous bilingue en anglais et en français? Si vous avez répondu oui à ces questions, nous vous recherchons pour rejoindre une équipe dynamique dans la région du Grand Toronto.Il s'agit d'un poste permanent à temps plein à titre de représentant du soutien technique bilingue (anglais / français). Ce poste est à distance - travail à domicile. C'est votre chance d'utiliser votre expérience de service à la clientèle dans un cadre d'entreprise et de franchir une nouvelle étape dans votre carrière !Salaire : 16,83 $/heure + 1$ de bonus lorsque les objectifs sont atteintsLieu : Toronto, Ontario (RGT)Heures: Doit être disponible pour travailler des heures de rotation entre le lundi et le dimanche, de 8h00 à 23h00*vous aurez à travailler 5 quarts de travail entre le lundi et le dimanche, entre 37,5-40 heures/semaine, avec 2 jours de congé.Date de début : le 6 décembre 2021En tant que représentant du support technique bilingue, vous apporterez des solutions aux demandes des clients tout en restant courtois et empathique envers leurs préoccupations.Responsabilités et devoirs:- Environnement de centre d'appels entrants (travail à domicile)- Résolution de problèmes et conseils de dépannage avec les clients par téléphone, chat ou par e-mail- Expliquer les détails et les processus aux clients par téléphone, e-mail ou chat pour résoudre leurs questions ou préoccupations- Saisie des données dans les profils clients- Créer une expérience chaleureuse et agréable pour les clients- Escalader les plaintes des clients et/ou les appels à votre responsable si nécessaire- Avoir un état d'esprit de résolution 1 appelAvantagesVoici les avantages dont vous pouvez bénéficier en tant que représentant du soutien technique bilingue en Ontario :- Travailler avec une entreprise mondiale de premier plan- Emploi permanent à temps plein- Travaillez dans le confort de votre foyer - poste à distance permanent- Bonne culture du travail- Possibilités d'évolution de carrière- Matériel fourni par l'entreprise- Régime d'avantages sociauxResponsabilités- Environnement de centre d'appels entrants (travail à domicile)- Résolution de problèmes et conseils de dépannage avec les clients par téléphone, chat ou par e-mail- Expliquer les détails et les processus aux clients par téléphone, e-mail ou chat pour résoudre leurs questions ou préoccupations- Saisie des données dans les profils clients- Créer une expérience chaleureuse et agréable pour les clients- Escalader les plaintes des clients et/ou les appels à votre responsable si nécessaire- Avoir un état d'esprit de résolution 1 appelQualificationsVoici les qualifications que vous devez posséder pour répondre aux exigences en tant qu'agent de soutien technique bilingue :- Excellentes compétences en communication en anglais et en français, à l'oral et à l'écrit- Une première expérience en service client est requise- Solides compétences en résolution de problèmes- Sens de la technologie et connaissance pratique de l'informatique- Temps plein et disponibilité flexible- Connexion Internet filaire (câble Ethernet)Intéressé? Appliquer maintenant.Voici comment postuler :- soumettre votre candidature directementOU ALORS- envoyez votre CV directement à tahina.renord@randstad.ca avec le sujet « TSR bilingue - Ontario »Aussi, si vous connaissez des personnes intéressées par des postes similaires, n'hésitez pas à leur fournir nos coordonnées ; il nous fera plaisir de les aider!Nous sommes impatients de discuter de cette opportunité avec vous.humain en avant.SommaireReprésentant du soutien technique bilingue (anglais et français)Date de début : le 6 décembre 2021Taux de rémunération : 16,83 $/heure + 1$ de bonus lorsque les objectifs sont atteintsDisponibilité : du lundi au dimanche de 8h à 23h (quarts de rotation)Randstad Canada s'est engagée à se doter d'un effectif compétent qui reflète la diversité de la population canadienne. Par conséquent, Randstad accueille favorablement les demandes d'emploi des femmes, des peuples autochtones, des minorités ethniques, des personnes handicapées, des personnes de toutes orientations et identités sexuelles, des minorités visibles, et d'autres personnes qui pourraient contribuer à une plus grande diversité. Randstad Canada s'est aussi engagée à instaurer des processus de sélection et un milieu de travail inclusifs et exempts d'obstacles. Si l'on communique avec vous au sujet d'une possibilité d'emploi ou pour des examens, veuillez faire part au représentant ou à votre succursale locale, en temps opportun, de vos besoins pour lesquels des mesures d'adaptation doivent être prises pour vous permettre une évaluation juste et équitable. Les renseignements reçus au sujet de mesures d'adaptation seront traités confidentiellement.Veuillez svp communiquer avec votre succursale locale pour tout commentaire sur l’équité ainsi que pour tout besoin d’accommodement.
    Êtes-vous passionné d'aider les gens? Vous aimez résoudre des problèmes et être créatif avec des solutions techniques ? Êtes-vous bilingue en anglais et en français? Si vous avez répondu oui à ces questions, nous vous recherchons pour rejoindre une équipe dynamique dans la région du Grand Toronto.Il s'agit d'un poste permanent à temps plein à titre de représentant du soutien technique bilingue (anglais / français). Ce poste est à distance - travail à domicile. C'est votre chance d'utiliser votre expérience de service à la clientèle dans un cadre d'entreprise et de franchir une nouvelle étape dans votre carrière !Salaire : 16,83 $/heure + 1$ de bonus lorsque les objectifs sont atteintsLieu : Toronto, Ontario (RGT)Heures: Doit être disponible pour travailler des heures de rotation entre le lundi et le dimanche, de 8h00 à 23h00*vous aurez à travailler 5 quarts de travail entre le lundi et le dimanche, entre 37,5-40 heures/semaine, avec 2 jours de congé.Date de début : le 6 décembre 2021En tant que représentant du support technique bilingue, vous apporterez des solutions aux demandes des clients tout en restant courtois et empathique envers leurs préoccupations.Responsabilités et devoirs:- Environnement de centre d'appels entrants (travail à domicile)- Résolution de problèmes et conseils de dépannage avec les clients par téléphone, chat ou par e-mail- Expliquer les détails et les processus aux clients par téléphone, e-mail ou chat pour résoudre leurs questions ou préoccupations- Saisie des données dans les profils clients- Créer une expérience chaleureuse et agréable pour les clients- Escalader les plaintes des clients et/ou les appels à votre responsable si nécessaire- Avoir un état d'esprit de résolution 1 appelAvantagesVoici les avantages dont vous pouvez bénéficier en tant que représentant du soutien technique bilingue en Ontario :- Travailler avec une entreprise mondiale de premier plan- Emploi permanent à temps plein- Travaillez dans le confort de votre foyer - poste à distance permanent- Bonne culture du travail- Possibilités d'évolution de carrière- Matériel fourni par l'entreprise- Régime d'avantages sociauxResponsabilités- Environnement de centre d'appels entrants (travail à domicile)- Résolution de problèmes et conseils de dépannage avec les clients par téléphone, chat ou par e-mail- Expliquer les détails et les processus aux clients par téléphone, e-mail ou chat pour résoudre leurs questions ou préoccupations- Saisie des données dans les profils clients- Créer une expérience chaleureuse et agréable pour les clients- Escalader les plaintes des clients et/ou les appels à votre responsable si nécessaire- Avoir un état d'esprit de résolution 1 appelQualificationsVoici les qualifications que vous devez posséder pour répondre aux exigences en tant qu'agent de soutien technique bilingue :- Excellentes compétences en communication en anglais et en français, à l'oral et à l'écrit- Une première expérience en service client est requise- Solides compétences en résolution de problèmes- Sens de la technologie et connaissance pratique de l'informatique- Temps plein et disponibilité flexible- Connexion Internet filaire (câble Ethernet)Intéressé? Appliquer maintenant.Voici comment postuler :- soumettre votre candidature directementOU ALORS- envoyez votre CV directement à tahina.renord@randstad.ca avec le sujet « TSR bilingue - Ontario »Aussi, si vous connaissez des personnes intéressées par des postes similaires, n'hésitez pas à leur fournir nos coordonnées ; il nous fera plaisir de les aider!Nous sommes impatients de discuter de cette opportunité avec vous.humain en avant.SommaireReprésentant du soutien technique bilingue (anglais et français)Date de début : le 6 décembre 2021Taux de rémunération : 16,83 $/heure + 1$ de bonus lorsque les objectifs sont atteintsDisponibilité : du lundi au dimanche de 8h à 23h (quarts de rotation)Randstad Canada s'est engagée à se doter d'un effectif compétent qui reflète la diversité de la population canadienne. Par conséquent, Randstad accueille favorablement les demandes d'emploi des femmes, des peuples autochtones, des minorités ethniques, des personnes handicapées, des personnes de toutes orientations et identités sexuelles, des minorités visibles, et d'autres personnes qui pourraient contribuer à une plus grande diversité. Randstad Canada s'est aussi engagée à instaurer des processus de sélection et un milieu de travail inclusifs et exempts d'obstacles. Si l'on communique avec vous au sujet d'une possibilité d'emploi ou pour des examens, veuillez faire part au représentant ou à votre succursale locale, en temps opportun, de vos besoins pour lesquels des mesures d'adaptation doivent être prises pour vous permettre une évaluation juste et équitable. Les renseignements reçus au sujet de mesures d'adaptation seront traités confidentiellement.Veuillez svp communiquer avec votre succursale locale pour tout commentaire sur l’équité ainsi que pour tout besoin d’accommodement.
    • toronto, ontario
    • permanent
    Are you passionate about helping people? Do you like to problem solve and be creative with technical solutions? Are you bilingual English and French? If you answered yes to these questions, then we are looking for you to join a dynamic team.This is permanent full time position working as a Bilingual (English/French) Technical Support Representative. This position is remote - work from home. This is your chance to utilize your customer service experience in a corporate setting, and take the next milestone in your career!Salary: $16.83/hour + 1$ when the objectives are achievedLocation: Anywhere in OntarioHours: Must be available to work rotational hours between Monday-Sunday, 8:00AM - 11:00PM*you will be scheduled to work 5 shifts between Monday - Sunday, between 37.5-40 hours/week, with 2 days off.Start Date : December 6th, 2021As a Bilingual Technical Support Representative, you will provide solutions regarding customer inquiries while remaining courteous and empathetic towards their concerns.Responsibilities and duties:- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset AdvantagesHere are the advantages you can benefit from as a Bilingual Technical Support Representative in Ontario:- Work with a leading global company- Permanent full time employment- Work from the comfort of your own home - permanent remote position- Great work culture- Career progression opportunities- Equipment provided by the company- Employee benefit plan Responsibilities- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset QualificationsHere are the qualifications you must have to meet the requirements as a Bilingual Technical Support Agent:- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)Interested? Apply now.Here's how to apply:- submit your application directlyOR- send your CV directly to tahina.renord@randstad.ca with the subject "Bilingual TSR - Ontario"Also, if you know people interested in similar positions, please do not hesitate to provide them with our contact information; it will be our pleasure to help them!We look forward to discussing this opportunity with you.human forward. SummaryBilingual Technical Support Representative (English & French)Start date: December 6th, 2021Pay Rate: $16.83/hour + 1$ when the objectives are achievedAvailability: Monday to Sunday from 8 am to 11 pm (rotational shifts) Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you passionate about helping people? Do you like to problem solve and be creative with technical solutions? Are you bilingual English and French? If you answered yes to these questions, then we are looking for you to join a dynamic team.This is permanent full time position working as a Bilingual (English/French) Technical Support Representative. This position is remote - work from home. This is your chance to utilize your customer service experience in a corporate setting, and take the next milestone in your career!Salary: $16.83/hour + 1$ when the objectives are achievedLocation: Anywhere in OntarioHours: Must be available to work rotational hours between Monday-Sunday, 8:00AM - 11:00PM*you will be scheduled to work 5 shifts between Monday - Sunday, between 37.5-40 hours/week, with 2 days off.Start Date : December 6th, 2021As a Bilingual Technical Support Representative, you will provide solutions regarding customer inquiries while remaining courteous and empathetic towards their concerns.Responsibilities and duties:- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset AdvantagesHere are the advantages you can benefit from as a Bilingual Technical Support Representative in Ontario:- Work with a leading global company- Permanent full time employment- Work from the comfort of your own home - permanent remote position- Great work culture- Career progression opportunities- Equipment provided by the company- Employee benefit plan Responsibilities- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset QualificationsHere are the qualifications you must have to meet the requirements as a Bilingual Technical Support Agent:- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)Interested? Apply now.Here's how to apply:- submit your application directlyOR- send your CV directly to tahina.renord@randstad.ca with the subject "Bilingual TSR - Ontario"Also, if you know people interested in similar positions, please do not hesitate to provide them with our contact information; it will be our pleasure to help them!We look forward to discussing this opportunity with you.human forward. SummaryBilingual Technical Support Representative (English & French)Start date: December 6th, 2021Pay Rate: $16.83/hour + 1$ when the objectives are achievedAvailability: Monday to Sunday from 8 am to 11 pm (rotational shifts) Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • toronto, ontario
    • permanent
    Would you like to work with one of the largest financial & Investments groups in Canada? Our client is looking for BILINGUAL (FRENCH) customer service representatives to join their team. If you are looking for an excellent company that offers great growth opportunities, you have a positive attitude towards problem solving and teamwork, we want to hear from you!The Bilingual (FRENCH) Client Services group is responsible for providing a positive customer experience for all clients through activities related to broker/dealer back office function, transaction processing, customer contact, shareholder servicing, mutual fund compliance, recordkeeping, and shareholder reporting. Helps to protect the best interests of the funds, shareholders and FTI by providing support to transfer agent strategies and system improvements and adhering to policies and procedures and workflow processes.In this role, interactions with customers may occur via electronic or written correspondence and incoming or outgoing telephone calls while working remotely while working remotely in Ontario. Additionally, training for this role will be virtual.Advantages-Permanent Position that is Work From Home-Competitive Salary of $45,000-Working Hours: 35 hours per week – Monday - Friday 9-5 or 10 -6-Flexible medical, dental and vision insurance -Corporate Pension Plan -Employee Stock Investment Program -Purchase company funds with no sales charge -Competitive vacation package that includes three annual personal days -Company paid short-term and long-term Disability Insurance -Education assistanceResponsibilitiesWhat are the ongoing responsibilities of a Client Representative?-Answer and process routine to complex customer requests and inquiries, resolves customer concerns/problems and contributes to the resolution of escalated issues by offering solutions within scope of work via inbound or outbound phone calls.-You will identify customer's current and future needs to proactively enhance the customer experience.-Actively identify opportunities that contribute to the satisfaction of service and operations goals through workflow, productivity, and quality prioritization.-You will correspond with customers via phone, fax, email or written correspondence, where appropriate.-You will adhere to all policies & procedure guidelines and customer service standards to achieve operational, productivity and quality objectives.Actively promote new/existing products, services and Marketing and Sales initiatives.-You may aid less experienced/new team members in escalated situations.-You will abide by all fund and company policies and regulatory controls and requirements. You will participate in continuous improvement initiatives and support change management activities, as well as identify improvement opportunities to streamline business processes resulting in greater efficiencies, -productivity and/or service.-You will develop and use internal and/or external relationships to achieve shared priorities/goals, satisfy customer needs, resolve problems and increase business insight/awareness. Actively participate in team meetings by providing topics for discussion and offering ideas and feedback.-You may guide and mentor peers and share subject matter expertise within sphere of influence.-You may also assist your division with work outside of your role's normal scope and participate in cross training opportunitiesQualificationsWhat ideal qualifications would help someone to be successful?- Bilingual in English and French required - University Degree, College Diploma or equivalent experience-Customer Service Call Centre Experience-Canadian Securities Course (CSC) or Investment Funds Institute Course (IFIC) would be an asset-Strong relationship building, communication, and problem-solving skills are a plus-Basic understanding of Microsoft applications-Must work and reside in OntarioSummaryIf you are Bilingual (French) and have a an interest in the Financial & Investments sector & think you would be a great fit for this position please email your resume to luda.zadorovich@randstad.ca & navpreet.sandhu@randstad.ca to be considered.Qualified Bilingual (French speaking candidates) will be considered. Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Would you like to work with one of the largest financial & Investments groups in Canada? Our client is looking for BILINGUAL (FRENCH) customer service representatives to join their team. If you are looking for an excellent company that offers great growth opportunities, you have a positive attitude towards problem solving and teamwork, we want to hear from you!The Bilingual (FRENCH) Client Services group is responsible for providing a positive customer experience for all clients through activities related to broker/dealer back office function, transaction processing, customer contact, shareholder servicing, mutual fund compliance, recordkeeping, and shareholder reporting. Helps to protect the best interests of the funds, shareholders and FTI by providing support to transfer agent strategies and system improvements and adhering to policies and procedures and workflow processes.In this role, interactions with customers may occur via electronic or written correspondence and incoming or outgoing telephone calls while working remotely while working remotely in Ontario. Additionally, training for this role will be virtual.Advantages-Permanent Position that is Work From Home-Competitive Salary of $45,000-Working Hours: 35 hours per week – Monday - Friday 9-5 or 10 -6-Flexible medical, dental and vision insurance -Corporate Pension Plan -Employee Stock Investment Program -Purchase company funds with no sales charge -Competitive vacation package that includes three annual personal days -Company paid short-term and long-term Disability Insurance -Education assistanceResponsibilitiesWhat are the ongoing responsibilities of a Client Representative?-Answer and process routine to complex customer requests and inquiries, resolves customer concerns/problems and contributes to the resolution of escalated issues by offering solutions within scope of work via inbound or outbound phone calls.-You will identify customer's current and future needs to proactively enhance the customer experience.-Actively identify opportunities that contribute to the satisfaction of service and operations goals through workflow, productivity, and quality prioritization.-You will correspond with customers via phone, fax, email or written correspondence, where appropriate.-You will adhere to all policies & procedure guidelines and customer service standards to achieve operational, productivity and quality objectives.Actively promote new/existing products, services and Marketing and Sales initiatives.-You may aid less experienced/new team members in escalated situations.-You will abide by all fund and company policies and regulatory controls and requirements. You will participate in continuous improvement initiatives and support change management activities, as well as identify improvement opportunities to streamline business processes resulting in greater efficiencies, -productivity and/or service.-You will develop and use internal and/or external relationships to achieve shared priorities/goals, satisfy customer needs, resolve problems and increase business insight/awareness. Actively participate in team meetings by providing topics for discussion and offering ideas and feedback.-You may guide and mentor peers and share subject matter expertise within sphere of influence.-You may also assist your division with work outside of your role's normal scope and participate in cross training opportunitiesQualificationsWhat ideal qualifications would help someone to be successful?- Bilingual in English and French required - University Degree, College Diploma or equivalent experience-Customer Service Call Centre Experience-Canadian Securities Course (CSC) or Investment Funds Institute Course (IFIC) would be an asset-Strong relationship building, communication, and problem-solving skills are a plus-Basic understanding of Microsoft applications-Must work and reside in OntarioSummaryIf you are Bilingual (French) and have a an interest in the Financial & Investments sector & think you would be a great fit for this position please email your resume to luda.zadorovich@randstad.ca & navpreet.sandhu@randstad.ca to be considered.Qualified Bilingual (French speaking candidates) will be considered. Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • toronto, ontario
    • permanent
    • $44,600 per year
    Are you looking for a new position that will allow you to develop your customer service expertise while learning new skills? Do you enjoy talking to different people every day and helping them? We're looking for dynamic and experienced individuals who love to provide a welcoming atmosphere to customers, while working from the comfort of your own home.This is a full time contract to permanent position, currently work from home. Head office is located in the Greater Toronto Area.Type: Full TimeLocation: Work from home (no return to office plans in place at this time)Pay: $44,600 annuallyStart Date: Monday, November 29thSchedule: Monday - FridayHours: 8AM- 6PM (you can be scheduled for any shift between these hours of operation)Get your foot in the door with a great companyStart your career in InsuranceAdvantages- Full time hours- No weekends! - Competitive pay- Work from home- Equipment provided- Insurance experience gained- Work for a well known organizationResponsibilities- Taking inbound calls from customers- Answering any questions they may have about their policies- Updating account information after every transaction- Some email correspondence- Processing claims- Provide top notch service on every call- Achieve quality service by assessing & responding to client needsQualifications- Customer service/ call center experience is required- Excellent communication skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Bilingual in French is an asset- Position dependent on successful completion of criminal and credit background checkSummaryAre you the ideal candidate for this role? Would you like to work for a leading insurance company? Send us your updated CV with the subject: "CSR- Insurance": damini.hans-bali@randstad.caFurthermore, if you know people interested in similar positions, please do not hesitate to send them our contact details; it will be a pleasure to meet them!human forwardRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you looking for a new position that will allow you to develop your customer service expertise while learning new skills? Do you enjoy talking to different people every day and helping them? We're looking for dynamic and experienced individuals who love to provide a welcoming atmosphere to customers, while working from the comfort of your own home.This is a full time contract to permanent position, currently work from home. Head office is located in the Greater Toronto Area.Type: Full TimeLocation: Work from home (no return to office plans in place at this time)Pay: $44,600 annuallyStart Date: Monday, November 29thSchedule: Monday - FridayHours: 8AM- 6PM (you can be scheduled for any shift between these hours of operation)Get your foot in the door with a great companyStart your career in InsuranceAdvantages- Full time hours- No weekends! - Competitive pay- Work from home- Equipment provided- Insurance experience gained- Work for a well known organizationResponsibilities- Taking inbound calls from customers- Answering any questions they may have about their policies- Updating account information after every transaction- Some email correspondence- Processing claims- Provide top notch service on every call- Achieve quality service by assessing & responding to client needsQualifications- Customer service/ call center experience is required- Excellent communication skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Bilingual in French is an asset- Position dependent on successful completion of criminal and credit background checkSummaryAre you the ideal candidate for this role? Would you like to work for a leading insurance company? Send us your updated CV with the subject: "CSR- Insurance": damini.hans-bali@randstad.caFurthermore, if you know people interested in similar positions, please do not hesitate to send them our contact details; it will be a pleasure to meet them!human forwardRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • toronto, ontario
    • contract
    • $17.50 per hour
    Do you have an aptitude for working with people? Do you have strong customer service and administrative skills? We have an exciting customer service job for you! You can join our client as a Customer Service Representative where you will be processing insurance files for customers! The first two-weeks of training will be on-site and will work remotely afterwards.AdvantagesWhat’s in it for you:· Training will be provided· Two weeks onsite training then work remotely· TTC accessible location· 9am – 5pm shift· 37.5 hour work week (Monday – Friday)· $17.50/hr pay rate· 6 month contract· Strong possibility for extension or perm hire afterwards· Start date: November 1st, 2021Temporary Workers placed through Randstad are eligible for preferred rates on health, dental, and life insurance. This Value-add program will provide temporary workers with a wide range of options to suit their needs.Responsibilities• Processing files (i.e. renewing policies) from a queue and updating the system as needed• Assist with order problems, exchanges, edits and tracking• Develop a knowledge of products, services, etc and effectively process and complete requests• Understand and resolve compliance issues in accordance with policies and procedures• Be an active team member and support overall teamwork and morale• Adhere to all established procedures, policies and safety rules• Maintain established performance levelsQualifications· 1+ years of Customer Service and/or insurance administration experience· Excellent communication skills· Strong computer skills, knowledge of MS Word and internet· Strong problem solving skillsSummaryIf you're interested in the Customer Service Representative role, please apply online at www.randstad.ca.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Do you have an aptitude for working with people? Do you have strong customer service and administrative skills? We have an exciting customer service job for you! You can join our client as a Customer Service Representative where you will be processing insurance files for customers! The first two-weeks of training will be on-site and will work remotely afterwards.AdvantagesWhat’s in it for you:· Training will be provided· Two weeks onsite training then work remotely· TTC accessible location· 9am – 5pm shift· 37.5 hour work week (Monday – Friday)· $17.50/hr pay rate· 6 month contract· Strong possibility for extension or perm hire afterwards· Start date: November 1st, 2021Temporary Workers placed through Randstad are eligible for preferred rates on health, dental, and life insurance. This Value-add program will provide temporary workers with a wide range of options to suit their needs.Responsibilities• Processing files (i.e. renewing policies) from a queue and updating the system as needed• Assist with order problems, exchanges, edits and tracking• Develop a knowledge of products, services, etc and effectively process and complete requests• Understand and resolve compliance issues in accordance with policies and procedures• Be an active team member and support overall teamwork and morale• Adhere to all established procedures, policies and safety rules• Maintain established performance levelsQualifications· 1+ years of Customer Service and/or insurance administration experience· Excellent communication skills· Strong computer skills, knowledge of MS Word and internet· Strong problem solving skillsSummaryIf you're interested in the Customer Service Representative role, please apply online at www.randstad.ca.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • toronto, ontario
    • contract
    • $25.00 per hour
    Here, insurance is not about things. It’s about people. It’s what we believe, and it shapes everything we do. It’s why we strive to provide a second-to-none experience for our customers and create an inspiring workplace for our employees to thrive in. As Canada’s largest provider of property and casualty insurance, we’re not only leading our industry, but we’re redefining what it means to work for it. As a recognized top employer, we’re committed to living our values and supporting our dedicated people who bring their best to work each day because they know their work matters. Full product training will be provided to the successful candidate, along with all internal operating procedures and protocols. This is a great opportunity to get your foot in the door with one of Canada's leading Insurance corporations!This is a one year contract position with a potential for extension of consideration for a permanent role. Advantages* 100% REMOTE OPPORTUNITY! Until January 2022 where 40% of your time may be in office.* Very competitive Salary of $25/hr, paid weekly•Exceptional career development, including virtual classroom style learning, on the job coaching and mentoring as well as self-study. We pay for approved courses to help you with your career development.•An award-winning, inspiring workplace that supports its people and recognizes great work (Canada’s Top 100 Employers, Aon Platinum Best Employers, LinkedIn Top Company, Glassdoor Best Place to Work & Top CEO, Indeed Top-Rated Workplaces)•Stimulating, challenging projects and development opportunities to help you grow your skills and career•Flexibility in how and where you work•A comprehensive financial rewards program that recognizes your successResponsibilitiesAs a Telephone Adjuster I, your work will have a big impact as you’d be responsible for the investigation and settlement of routine and moderately complex automobile physical damage claims, while providing quality service and ensure prompt and equitable settlement of claims in line with corporate policies and standards. You will be part of a highly collaborative Claims Unit and play an instrumental role in growing the Claims Lines of business using your expertise and unparalleled customer service. Here are a few ways you'll make a difference:•Build rapport with our customers while you guide them through the claims process every step of the way.•Analyze the details of the claim to determine liability and applicable coverages.•Make contact with witnesses and third-party insurers to confirm details of the accident.•Review assessment of the damages monitor the repairs or negotiate settlements of Total Losses.•Provide quality service to external or internal customers•Answer queries relating to investigations and the claims process•Ensure timely follow up with customers on the status of their claimQualifications•Completion of High School diploma is required•University degree or College diploma is preferred•Bilingualism (French/English) is a definite asset•Previous Claims adjusting experience preferred•High level of performance in the handling of new claim calls and inquiry calls in the Customer Service Centre•Strong ability to multitask and work in a fast-paced environment•Excellent problem solving and critical thinking skills•Client driven with excellent communication skills•Ongoing commitment to self-development•Eager to take responsibility for your and our success•Willing to pursue your Chartered Insurance Professional (CIP) designationSummaryBefore receiving a job offer, you may be asked to consent to a background check if it’s a requirement for the role. This may include: verifying work references, validating education and credentials, employment verification, identity checks, reviewing credit reports, as well as criminal and driving record checks.If this sounds like you, click APPLY today! Or email your recent resume to julie.roberts@randstad.ca with subject line "Telephone Claims Adjuster" and a brief synopsis of why you're interested.We thank you in advance for your application, however due to a large volume of applications, only shortlisted candidates will be contacted for interviews.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Here, insurance is not about things. It’s about people. It’s what we believe, and it shapes everything we do. It’s why we strive to provide a second-to-none experience for our customers and create an inspiring workplace for our employees to thrive in. As Canada’s largest provider of property and casualty insurance, we’re not only leading our industry, but we’re redefining what it means to work for it. As a recognized top employer, we’re committed to living our values and supporting our dedicated people who bring their best to work each day because they know their work matters. Full product training will be provided to the successful candidate, along with all internal operating procedures and protocols. This is a great opportunity to get your foot in the door with one of Canada's leading Insurance corporations!This is a one year contract position with a potential for extension of consideration for a permanent role. Advantages* 100% REMOTE OPPORTUNITY! Until January 2022 where 40% of your time may be in office.* Very competitive Salary of $25/hr, paid weekly•Exceptional career development, including virtual classroom style learning, on the job coaching and mentoring as well as self-study. We pay for approved courses to help you with your career development.•An award-winning, inspiring workplace that supports its people and recognizes great work (Canada’s Top 100 Employers, Aon Platinum Best Employers, LinkedIn Top Company, Glassdoor Best Place to Work & Top CEO, Indeed Top-Rated Workplaces)•Stimulating, challenging projects and development opportunities to help you grow your skills and career•Flexibility in how and where you work•A comprehensive financial rewards program that recognizes your successResponsibilitiesAs a Telephone Adjuster I, your work will have a big impact as you’d be responsible for the investigation and settlement of routine and moderately complex automobile physical damage claims, while providing quality service and ensure prompt and equitable settlement of claims in line with corporate policies and standards. You will be part of a highly collaborative Claims Unit and play an instrumental role in growing the Claims Lines of business using your expertise and unparalleled customer service. Here are a few ways you'll make a difference:•Build rapport with our customers while you guide them through the claims process every step of the way.•Analyze the details of the claim to determine liability and applicable coverages.•Make contact with witnesses and third-party insurers to confirm details of the accident.•Review assessment of the damages monitor the repairs or negotiate settlements of Total Losses.•Provide quality service to external or internal customers•Answer queries relating to investigations and the claims process•Ensure timely follow up with customers on the status of their claimQualifications•Completion of High School diploma is required•University degree or College diploma is preferred•Bilingualism (French/English) is a definite asset•Previous Claims adjusting experience preferred•High level of performance in the handling of new claim calls and inquiry calls in the Customer Service Centre•Strong ability to multitask and work in a fast-paced environment•Excellent problem solving and critical thinking skills•Client driven with excellent communication skills•Ongoing commitment to self-development•Eager to take responsibility for your and our success•Willing to pursue your Chartered Insurance Professional (CIP) designationSummaryBefore receiving a job offer, you may be asked to consent to a background check if it’s a requirement for the role. This may include: verifying work references, validating education and credentials, employment verification, identity checks, reviewing credit reports, as well as criminal and driving record checks.If this sounds like you, click APPLY today! Or email your recent resume to julie.roberts@randstad.ca with subject line "Telephone Claims Adjuster" and a brief synopsis of why you're interested.We thank you in advance for your application, however due to a large volume of applications, only shortlisted candidates will be contacted for interviews.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • toronto, ontario
    • permanent
    Description Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Do you picture yourself as a valued member of an industry-leading organization? If you answered yes to these questions, Air Canada is seeking enthusiastic individuals to join the diverse and vibrant team working together to lead the growth and expansion of Canada’s flag carrier. Air Canada, recently ranked SkyTrax’s Best Airline in North America, is seeking caring and engaging individuals to fill permanent, full-time positions of Customer Sales and Service Agents in our Contact Centre located in Etobicoke, near the Toronto Airport. Our Agents are often our customer’s first point of contact with our company, which makes this position of the utmost importance to our continued success. If you consider yourself a “people person”, take great pride in delivering memorable customer service, understand that customers expect our agents to answer calls promptly, courteously and professionally, then you may be a great fit for the Air Canada team! The Customer Sales and Service Agent position is also a great career opportunity to grow within Air Canada. Please take 2 minutes to watch the following video with more information about the Customer Sales and Service Agent Role: https://youtu.be/aTKy5mJ3fdE We offer a competitive starting salary of $16.00/hr with a comprehensive benefits package:Medical and dental insurance;Pension plan.As a Customer Sales and Service Agent in our Contact Centre, you will:Handle inbound calls while offering the highest level of customer service, and providing information regarding flights, fares, destinations, special offers and other travel products;Use Air Canada’s in-house reservation system to make new flight reservations or modify existing bookings;Provide timely resolutions to customer inquiries, including concerns and/or issues to ensure customer satisfaction.Qualifications Mandatory Covid-19 Vaccination Required as of October 31st 2021 Scheduling Adherence:Be available to attend and successfully pass a eight (8) week full-time paid training program;Be available to work a variety of day, evening and overnight shifts, as well as, weekends and statutory holidays in a 24/7 operation.Requirements:Ability to find creative solutions to complex customer situations;Ability to work independently with a minimum of supervision;Effectively manage multiple tasks concurrently.Assets:Customer service experience within a Call Centre environment;Previous travel industry experience;Working knowledge of computer applications and internet.Conditions of Employment:High school diploma or equivalence;Eligible to work in Canada;Willing to adhere to Air Canada’s grooming standards.Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibly of the candidates applying for this position.Linguistic Requirements: As Canada’s flag carrier, we’re proud to offer bilingual services. Candidates who speak both English and French fluently are preferred. As Canada’s most international airline, we would love to know if you can speak one or more of the following languages in addition to English: French, Japanese, Korean, Cantonese, Mandarin, Spanish, Italian, German, Arabic, Hebrew, Portuguese, Greek, Danish, Dutch, Hindi, Punjabi and Turkish. Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve. Air Canada thanks all applicants for their interest, however, only those selected for an interview will be contacted.
    Description Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Do you picture yourself as a valued member of an industry-leading organization? If you answered yes to these questions, Air Canada is seeking enthusiastic individuals to join the diverse and vibrant team working together to lead the growth and expansion of Canada’s flag carrier. Air Canada, recently ranked SkyTrax’s Best Airline in North America, is seeking caring and engaging individuals to fill permanent, full-time positions of Customer Sales and Service Agents in our Contact Centre located in Etobicoke, near the Toronto Airport. Our Agents are often our customer’s first point of contact with our company, which makes this position of the utmost importance to our continued success. If you consider yourself a “people person”, take great pride in delivering memorable customer service, understand that customers expect our agents to answer calls promptly, courteously and professionally, then you may be a great fit for the Air Canada team! The Customer Sales and Service Agent position is also a great career opportunity to grow within Air Canada. Please take 2 minutes to watch the following video with more information about the Customer Sales and Service Agent Role: https://youtu.be/aTKy5mJ3fdE We offer a competitive starting salary of $16.00/hr with a comprehensive benefits package:Medical and dental insurance;Pension plan.As a Customer Sales and Service Agent in our Contact Centre, you will:Handle inbound calls while offering the highest level of customer service, and providing information regarding flights, fares, destinations, special offers and other travel products;Use Air Canada’s in-house reservation system to make new flight reservations or modify existing bookings;Provide timely resolutions to customer inquiries, including concerns and/or issues to ensure customer satisfaction.Qualifications Mandatory Covid-19 Vaccination Required as of October 31st 2021 Scheduling Adherence:Be available to attend and successfully pass a eight (8) week full-time paid training program;Be available to work a variety of day, evening and overnight shifts, as well as, weekends and statutory holidays in a 24/7 operation.Requirements:Ability to find creative solutions to complex customer situations;Ability to work independently with a minimum of supervision;Effectively manage multiple tasks concurrently.Assets:Customer service experience within a Call Centre environment;Previous travel industry experience;Working knowledge of computer applications and internet.Conditions of Employment:High school diploma or equivalence;Eligible to work in Canada;Willing to adhere to Air Canada’s grooming standards.Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibly of the candidates applying for this position.Linguistic Requirements: As Canada’s flag carrier, we’re proud to offer bilingual services. Candidates who speak both English and French fluently are preferred. As Canada’s most international airline, we would love to know if you can speak one or more of the following languages in addition to English: French, Japanese, Korean, Cantonese, Mandarin, Spanish, Italian, German, Arabic, Hebrew, Portuguese, Greek, Danish, Dutch, Hindi, Punjabi and Turkish. Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve. Air Canada thanks all applicants for their interest, however, only those selected for an interview will be contacted.
    • toronto, ontario
    • permanent
    • $41,000 per year
    Are you a French bilingual customer service representative looking for a new opportunity within the financial sector? Do you value customers and provide a high level of customer service over the telephone? Are you looking to work remotely from Ontario or Quebec? If so, then we may have the role for you. We are currently looking for a customer service representative (Customer Relations Specialist) to join our team working from home in a permanent role. This role offers full-time hours.**Please note, this role is working from home. You will need a high-speed internet connection via an Ethernet wire**The main responsibility of this role is to respond to all inbound client inquiries regarding banking & financial queries via inbound phone and inbound email in both French and English. Typical calls will be helping with password resets, answering questions about charges on personal bank accounts, and discussing credit card applications.There will be a high volume of phone calls in this role, with most calls lasting 5 minutes. - Hours of operation for this role are 6.30 am to midnight; Monday to Sunday. You will need to be flexible for all shifts ideally. Shifts will be 8 hours a day, 5 days a week. - Salary: $41,000 PLUS an additional $2,000 "welcome" bonus for French and English bilingual candidates.If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application! Email me: sophie.hickles@randstad.ca with the subject "French Bilingual Inbound Customer Service " **Whilst we appreciate all applications, only qualified candidates will be contacted. Advantages- Work with a huge Canadian company with an excellent culture- Learn about the financial industry- An industry-leading company- Full-time role (40 hours a week, 5 days a week!)- Starting January 31st, 2022.- Working as part of a super friendly and cohesive team- Salary: $41,000 PLUS an additional $2,000 "welcome" bonus for French and English bilingual candidates- Permanent role- Employee Share Ownership Program- Canada Pension Defined Contribution Component- Recognition Rewards- Employee discounts**Please note, this role is working from home. You will need high-speed internet connection via an Ethernet wire**Responsibilities- Answer all customer questions in an efficient and timely manner whilst building rapport over the phone and via email- Provide a high level of product knowledge to help resolve any issues or concerns- Confidently discuss topics regarding personal banking, credit cards, charges on accounts, password resets- Meet all internal targets/call center KPIs- Liaise with all other internal departments to help provide an excellent customer experience- Handle any and all escalationsQualifications- Must be fluent in both French & English- Must have excellent communication skills and an upbeat, can-do attitude!- Customer service experience, ideally in a fast-paced environment is a must!- Excellent communication skills both written and verbal- Can work well as part of a large team, remotely- Must be able to work from home with a hard-wired, Ethernet connectionSummaryThe main responsibility of this role is to respond to all inbound client inquiries regarding banking & financial queries via inbound phone and inbound email in both French and English. Typical calls will be helping with password resets, answering questions about charges on personal bank accounts and discussing credit card applications.There will be a high volume of phone calls in this role, with most calls lasting 5 minutes. - Hours of operation for this role are 6.30 am to midnight; Monday to Sunday. You will need to be flexible for all shifts ideally. Shifts will be 8 hours a day, 5 days a week. ** Salary: $41,000 PLUS an additional $2,000 "welcome" bonus for French and English bilingual candidates**If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application! Email me: sophie.hickles@randstad.ca/trisha.ghia@randstad.ca with the subject "French Bilingual Inbound Customer Service " If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application! Whilst we appreciate all applications, only qualified candidates will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you a French bilingual customer service representative looking for a new opportunity within the financial sector? Do you value customers and provide a high level of customer service over the telephone? Are you looking to work remotely from Ontario or Quebec? If so, then we may have the role for you. We are currently looking for a customer service representative (Customer Relations Specialist) to join our team working from home in a permanent role. This role offers full-time hours.**Please note, this role is working from home. You will need a high-speed internet connection via an Ethernet wire**The main responsibility of this role is to respond to all inbound client inquiries regarding banking & financial queries via inbound phone and inbound email in both French and English. Typical calls will be helping with password resets, answering questions about charges on personal bank accounts, and discussing credit card applications.There will be a high volume of phone calls in this role, with most calls lasting 5 minutes. - Hours of operation for this role are 6.30 am to midnight; Monday to Sunday. You will need to be flexible for all shifts ideally. Shifts will be 8 hours a day, 5 days a week. - Salary: $41,000 PLUS an additional $2,000 "welcome" bonus for French and English bilingual candidates.If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application! Email me: sophie.hickles@randstad.ca with the subject "French Bilingual Inbound Customer Service " **Whilst we appreciate all applications, only qualified candidates will be contacted. Advantages- Work with a huge Canadian company with an excellent culture- Learn about the financial industry- An industry-leading company- Full-time role (40 hours a week, 5 days a week!)- Starting January 31st, 2022.- Working as part of a super friendly and cohesive team- Salary: $41,000 PLUS an additional $2,000 "welcome" bonus for French and English bilingual candidates- Permanent role- Employee Share Ownership Program- Canada Pension Defined Contribution Component- Recognition Rewards- Employee discounts**Please note, this role is working from home. You will need high-speed internet connection via an Ethernet wire**Responsibilities- Answer all customer questions in an efficient and timely manner whilst building rapport over the phone and via email- Provide a high level of product knowledge to help resolve any issues or concerns- Confidently discuss topics regarding personal banking, credit cards, charges on accounts, password resets- Meet all internal targets/call center KPIs- Liaise with all other internal departments to help provide an excellent customer experience- Handle any and all escalationsQualifications- Must be fluent in both French & English- Must have excellent communication skills and an upbeat, can-do attitude!- Customer service experience, ideally in a fast-paced environment is a must!- Excellent communication skills both written and verbal- Can work well as part of a large team, remotely- Must be able to work from home with a hard-wired, Ethernet connectionSummaryThe main responsibility of this role is to respond to all inbound client inquiries regarding banking & financial queries via inbound phone and inbound email in both French and English. Typical calls will be helping with password resets, answering questions about charges on personal bank accounts and discussing credit card applications.There will be a high volume of phone calls in this role, with most calls lasting 5 minutes. - Hours of operation for this role are 6.30 am to midnight; Monday to Sunday. You will need to be flexible for all shifts ideally. Shifts will be 8 hours a day, 5 days a week. ** Salary: $41,000 PLUS an additional $2,000 "welcome" bonus for French and English bilingual candidates**If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application! Email me: sophie.hickles@randstad.ca/trisha.ghia@randstad.ca with the subject "French Bilingual Inbound Customer Service " If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application! Whilst we appreciate all applications, only qualified candidates will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • toronto, ontario
    • contract
    • $19.50 per hour
    Vous êtes à la recherche d'un nouveau poste qui vous permettra de développer vos compétences en service à la clientèle tout en acquérant de nouvelles compétences? Aimez-vous parler à différentes personnes chaque jour et les aider? Nous recherchons des représentants du service à la clientèle dynamiques et expérimentés pour fournir un soutien aux membres, tout en travaillant dans le confort de votre foyer.En tant que représentant du service à la clientèle bilingue (anglais/français), vous serez responsable de répondre aux appels entrants concernant divers produits et services d'assurance.Contrat de 4 mois, avec forte possibilité de prolongation ou d'embauche permanenteSalaire : 19,50/heureDisponibilité de travail : du lundi au vendredi, entre 8 h et 20 h (HNE).Horaires donnés à l'avance, emploi à temps pleinFormation : Commence le 20 décembre 2021Lieu : travail à domicile - à distanceAvantagesVous trouverez ci-dessous un résumé des avantages dont vous pouvez bénéficier dans ce rôle en tant qu'agent bilingue du service client:- Travail à domicile- Un environnement de travail dynamique- Horaire du lundi au vendredi uniquement, les week-ends sont libres.- Possibilité d'extension et d'avancement au sein de l'entreprise- Matériel fourni par l'employeur- Formation virtuelle - durée 4-6 semaines- Un environnement de travail inclusif et accessible- Travailler avec une entreprise canadienne de premier planResponsabilitésEn tant que représentant du service à la clientèle bilingue, vous serez responsable de :- Centre d'appels entrants bilingue (anglais/français)- Répondre aux demandes de renseignements du service client concernant les produits et services d'assurance des clients- Fournir une assistance compétente aux clients par téléphone et par courrier électronique- Créer une expérience chaleureuse et agréable pour les clients- Assurer un service de qualité en évaluant et en répondant aux besoins des clients- Saisie des détails des appels/e-mails dans un système de suivi des cas- Construire et entretenir de solides relations avec les clientsQualificationsour offrir une expérience client et un support Web exceptionnels, voici ce dont vous aurez besoin en tant qu'agent de service client bilingue (anglais/français) :- Excellentes compétences en communication en anglais et en français (verbal et écrit)- Au moins 3 ans d'expérience en service à la clientèle ou en centre d'appels sont requis- Solides compétences en résolution de problèmes- Sens de la technologie et connaissance pratique de l'informatique- Temps plein et disponibilité flexible- Connexion Internet filaire (câble Ethernet)SommaireContrat de 4 mois, possibilité de prolongation ou d'embauche permanenteSalaire : 19,50/heureDisponibilité de travail : du lundi au vendredi, entre 8 h et 20 h (HNE).Horaires donnés à l'avance, emploi à temps pleinEntretiens : ça se passe maintenant !Êtes-vous le candidat idéal pour ce rôle? Souhaitez-vous travailler pour une compagnie d'assurance de premier plan? Envoyez-nous votre CV mis à jour avec le sujet "Bilingual CSR - Insurance" :tahina.renordi@randstad.caDe plus, si vous connaissez des personnes intéressées par des postes similaires, n'hésitez pas à leur transmettre nos coordonnées ; ce sera un plaisir de les rencontrer!Nous sommes là pour vous aider à saisir cette opportunité,Randstad Canada s'est engagée à se doter d'un effectif compétent qui reflète la diversité de la population canadienne. Par conséquent, Randstad accueille favorablement les demandes d'emploi des femmes, des peuples autochtones, des minorités ethniques, des personnes handicapées, des personnes de toutes orientations et identités sexuelles, des minorités visibles, et d'autres personnes qui pourraient contribuer à une plus grande diversité. Randstad Canada s'est aussi engagée à instaurer des processus de sélection et un milieu de travail inclusifs et exempts d'obstacles. Si l'on communique avec vous au sujet d'une possibilité d'emploi ou pour des examens, veuillez faire part au représentant ou à votre succursale locale, en temps opportun, de vos besoins pour lesquels des mesures d'adaptation doivent être prises pour vous permettre une évaluation juste et équitable. Les renseignements reçus au sujet de mesures d'adaptation seront traités confidentiellement.Veuillez svp communiquer avec votre succursale locale pour tout commentaire sur l’équité ainsi que pour tout besoin d’accommodement.
    Vous êtes à la recherche d'un nouveau poste qui vous permettra de développer vos compétences en service à la clientèle tout en acquérant de nouvelles compétences? Aimez-vous parler à différentes personnes chaque jour et les aider? Nous recherchons des représentants du service à la clientèle dynamiques et expérimentés pour fournir un soutien aux membres, tout en travaillant dans le confort de votre foyer.En tant que représentant du service à la clientèle bilingue (anglais/français), vous serez responsable de répondre aux appels entrants concernant divers produits et services d'assurance.Contrat de 4 mois, avec forte possibilité de prolongation ou d'embauche permanenteSalaire : 19,50/heureDisponibilité de travail : du lundi au vendredi, entre 8 h et 20 h (HNE).Horaires donnés à l'avance, emploi à temps pleinFormation : Commence le 20 décembre 2021Lieu : travail à domicile - à distanceAvantagesVous trouverez ci-dessous un résumé des avantages dont vous pouvez bénéficier dans ce rôle en tant qu'agent bilingue du service client:- Travail à domicile- Un environnement de travail dynamique- Horaire du lundi au vendredi uniquement, les week-ends sont libres.- Possibilité d'extension et d'avancement au sein de l'entreprise- Matériel fourni par l'employeur- Formation virtuelle - durée 4-6 semaines- Un environnement de travail inclusif et accessible- Travailler avec une entreprise canadienne de premier planResponsabilitésEn tant que représentant du service à la clientèle bilingue, vous serez responsable de :- Centre d'appels entrants bilingue (anglais/français)- Répondre aux demandes de renseignements du service client concernant les produits et services d'assurance des clients- Fournir une assistance compétente aux clients par téléphone et par courrier électronique- Créer une expérience chaleureuse et agréable pour les clients- Assurer un service de qualité en évaluant et en répondant aux besoins des clients- Saisie des détails des appels/e-mails dans un système de suivi des cas- Construire et entretenir de solides relations avec les clientsQualificationsour offrir une expérience client et un support Web exceptionnels, voici ce dont vous aurez besoin en tant qu'agent de service client bilingue (anglais/français) :- Excellentes compétences en communication en anglais et en français (verbal et écrit)- Au moins 3 ans d'expérience en service à la clientèle ou en centre d'appels sont requis- Solides compétences en résolution de problèmes- Sens de la technologie et connaissance pratique de l'informatique- Temps plein et disponibilité flexible- Connexion Internet filaire (câble Ethernet)SommaireContrat de 4 mois, possibilité de prolongation ou d'embauche permanenteSalaire : 19,50/heureDisponibilité de travail : du lundi au vendredi, entre 8 h et 20 h (HNE).Horaires donnés à l'avance, emploi à temps pleinEntretiens : ça se passe maintenant !Êtes-vous le candidat idéal pour ce rôle? Souhaitez-vous travailler pour une compagnie d'assurance de premier plan? Envoyez-nous votre CV mis à jour avec le sujet "Bilingual CSR - Insurance" :tahina.renordi@randstad.caDe plus, si vous connaissez des personnes intéressées par des postes similaires, n'hésitez pas à leur transmettre nos coordonnées ; ce sera un plaisir de les rencontrer!Nous sommes là pour vous aider à saisir cette opportunité,Randstad Canada s'est engagée à se doter d'un effectif compétent qui reflète la diversité de la population canadienne. Par conséquent, Randstad accueille favorablement les demandes d'emploi des femmes, des peuples autochtones, des minorités ethniques, des personnes handicapées, des personnes de toutes orientations et identités sexuelles, des minorités visibles, et d'autres personnes qui pourraient contribuer à une plus grande diversité. Randstad Canada s'est aussi engagée à instaurer des processus de sélection et un milieu de travail inclusifs et exempts d'obstacles. Si l'on communique avec vous au sujet d'une possibilité d'emploi ou pour des examens, veuillez faire part au représentant ou à votre succursale locale, en temps opportun, de vos besoins pour lesquels des mesures d'adaptation doivent être prises pour vous permettre une évaluation juste et équitable. Les renseignements reçus au sujet de mesures d'adaptation seront traités confidentiellement.Veuillez svp communiquer avec votre succursale locale pour tout commentaire sur l’équité ainsi que pour tout besoin d’accommodement.
    • toronto, ontario
    • permanent
    Are you a Bilingual Customer Service Representative looking for a career in the busy insurance industry? Our well known client in the travel insurance industry is looking for THREE Bilingual Customer Service Representatives to join their growing team on a permanent basis in Toronto. The successful candidates will be required to apply their knowledge of policy benefits to drive customer satisfaction. The Bilingual Customer Service Representatives are required to collaborate with multiple stakeholders, ensure overall management of a medical claim in accordance with the terms & conditions of the insurance policy, and provide an overall outstanding experience for clients. Advantages• Work for a well known insurance company located downtown Toronto in the heart of the financial district • 100% work from home until further notice • Competitive salary $46,000 annually depending on experience • Training and development opportunities and continuous learning• Supportive leadership team Responsibilities• Collaborate with multiple stakeholders• Manage medical claims in accordance with the terms & conditions of the insurance policy.• Provide outstanding services to our clients and customers, in alignment with company values, vision & mission, and in compliance with necessary regulatory obligationsQualifications• Experience in customer service or call center environment • High school diploma or equivalent • Excellent written and verbal English and French communication skills• ability to work comfortably with multiple stakeholders • Proficient in Microsoft Office • Flexible to work rotating shifts, including evenings, weekends and holidays (night shifts if business needs require) • Accurate data entry skills including reasonable typing speedSummaryIf you are looking for a new challenge and are BILINGUAL in English and French, let's connect!To apply:1. Create a profile and apply directly to the job posting at www.randstad.ca 2. Apply directly to navpreet.sandhu@randstad.ca Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you a Bilingual Customer Service Representative looking for a career in the busy insurance industry? Our well known client in the travel insurance industry is looking for THREE Bilingual Customer Service Representatives to join their growing team on a permanent basis in Toronto. The successful candidates will be required to apply their knowledge of policy benefits to drive customer satisfaction. The Bilingual Customer Service Representatives are required to collaborate with multiple stakeholders, ensure overall management of a medical claim in accordance with the terms & conditions of the insurance policy, and provide an overall outstanding experience for clients. Advantages• Work for a well known insurance company located downtown Toronto in the heart of the financial district • 100% work from home until further notice • Competitive salary $46,000 annually depending on experience • Training and development opportunities and continuous learning• Supportive leadership team Responsibilities• Collaborate with multiple stakeholders• Manage medical claims in accordance with the terms & conditions of the insurance policy.• Provide outstanding services to our clients and customers, in alignment with company values, vision & mission, and in compliance with necessary regulatory obligationsQualifications• Experience in customer service or call center environment • High school diploma or equivalent • Excellent written and verbal English and French communication skills• ability to work comfortably with multiple stakeholders • Proficient in Microsoft Office • Flexible to work rotating shifts, including evenings, weekends and holidays (night shifts if business needs require) • Accurate data entry skills including reasonable typing speedSummaryIf you are looking for a new challenge and are BILINGUAL in English and French, let's connect!To apply:1. Create a profile and apply directly to the job posting at www.randstad.ca 2. Apply directly to navpreet.sandhu@randstad.ca Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • toronto, ontario
    • contract
    Are you looking to develop your professional experience while utilizing your bilingual language (French & English) skills in the insurance industry? Do you have a passion for customer service? Looking to work from home? If so, we have the role you are looking for!We are currently recruiting Bilingual Customer Service Representatives for our client in the insurance industry.As a Bilingual Customer Service Representative, you will be responsible for answering inbound inquiries from customers, via phone and email, regarding insurance products and services. We are seeking candidates with strong communication skills and customer service skills.This is a great opportunity for customer service professionals to develop expertise in insurance under the support of experienced managers and trainers. Apply now if you're interested!AdvantagesWhy you want this role:- Work for a large insurance company- Work from home- $18.50/hour- 6-month contracts- Hours: Mon-Friday, rotating shifts between 8am to 8pm ET- no weekends- Professional work environment- Start date: October 18th, 2021Temporary Workers placed through Randstad are eligible for preferred rates on health, dental, and life insurance. This Value-add program will provide temporary workers with a wide range of options to suit their needs.ResponsibilitiesIn this role, you will be responsible for:• Providing high-quality service to customers via telephone.• Taking orders and following up on services on financial, group savings, retirement, and insurance products• Handle high volumes of telephone inquiries within established productivity goals• Following up with customers when neededQualifications- Bilingual in French and English- Excellent communication skills- Strong customer service skills and call centre experience- Strong keyboarding skills- Able to work in a fast consistent work environment- Strong problem-solving skills- Wired connection to the internet- Space available to work at homeSummaryIf you are interested in the Bilingual Customer Service Representative role, please apply online on www.randstad.ca. We're always looking for individuals looking to develop their careers further.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you looking to develop your professional experience while utilizing your bilingual language (French & English) skills in the insurance industry? Do you have a passion for customer service? Looking to work from home? If so, we have the role you are looking for!We are currently recruiting Bilingual Customer Service Representatives for our client in the insurance industry.As a Bilingual Customer Service Representative, you will be responsible for answering inbound inquiries from customers, via phone and email, regarding insurance products and services. We are seeking candidates with strong communication skills and customer service skills.This is a great opportunity for customer service professionals to develop expertise in insurance under the support of experienced managers and trainers. Apply now if you're interested!AdvantagesWhy you want this role:- Work for a large insurance company- Work from home- $18.50/hour- 6-month contracts- Hours: Mon-Friday, rotating shifts between 8am to 8pm ET- no weekends- Professional work environment- Start date: October 18th, 2021Temporary Workers placed through Randstad are eligible for preferred rates on health, dental, and life insurance. This Value-add program will provide temporary workers with a wide range of options to suit their needs.ResponsibilitiesIn this role, you will be responsible for:• Providing high-quality service to customers via telephone.• Taking orders and following up on services on financial, group savings, retirement, and insurance products• Handle high volumes of telephone inquiries within established productivity goals• Following up with customers when neededQualifications- Bilingual in French and English- Excellent communication skills- Strong customer service skills and call centre experience- Strong keyboarding skills- Able to work in a fast consistent work environment- Strong problem-solving skills- Wired connection to the internet- Space available to work at homeSummaryIf you are interested in the Bilingual Customer Service Representative role, please apply online on www.randstad.ca. We're always looking for individuals looking to develop their careers further.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • toronto, ontario
    • permanent
    Description Êtes-vous passionné par l'atteinte de nouveaux sommets, le travail d'équipe et le fait d'apporter une contribution significative? Vous voyez-vous comme membre important d'une société de premier plan? Si vous avez répondu oui à ces questions, sachez qu'Air Canada est à la recherche de personnes enthousiastes souhaitant se joindre à une équipe dynamique et variée dont les membres travaillent ensemble pour mener la croissance et l'essor du transporteur national du Canada. Air Canada, qui a récemment été nommée meilleur transporteur aérien en Amérique du Nord par Skytrax, est à la recherche de personnes engagées et attentionnées pour occuper des postes permanents temps plein d'agents bilingue – Ventes et Service clientèle dans notre centre de services à Etobicoke, près de l'Aéroport de Toronto. Nos agents sont souvent les premiers interlocuteurs de nos clients à Air Canada, il s'agit donc d'un poste crucial pour la stabilité de notre succès. Si vous vous considérez comme une personne sociable, que vous éprouvez une grande fierté lorsque vous offrez un service clientèle mémorable, que vous comprenez que nos clients s’attendent à ce que nos agents soient courtois, professionnels, et qu'ils répondent rapidement à leurs demandes, alors un emploi au sein de l'équipe d'Air Canada pourrait vous convenir parfaitement! Le poste d’agent – Ventes et Service clientèle représente une occasion de faire progresser votre carrière au sein d'Air Canada. S’il vous plait prenez deux minutes afin de regarder le prochain vidéo avec plus d’information sur le poste Agent - Ventes et Service clientèle : https://youtu.be/KyHEfhjMl0c Nous offrons un salaire de départ concurrentiel de 16 $ l'heure avec un régime complet d’avantages sociaux:Assurance médicale et dentaire;Fond de pension.Votre mission en tant qu’agent – Ventes et Service clientèle dans notre centre de services :Répondre aux appels entrants et offrir un niveau de service clientèle supérieur en fournissant aux clients des renseignements sur les vols, les tarifs, les destinations, les offres spéciales et d'autres produits de voyage;Utiliser le système interne de réservation d'Air Canada pour faire de nouvelles réservations ou modifier des réservations existantes;Fournir une réponse rapide aux demandes des clients, notamment s'il s'agit de préoccupations et/ou de problèmes, afin de veiller à la satisfaction de la clientèle.Qualifications Vaccination contre la COVID-19 requise d’ici le 31 octobre 2021 Respect de l’affectation:Être disponible pour suivre et réussir une formation payée de huit (8) semaines à temps plein;Être disponible pour travailler de jour, de soir et de nuit, mais aussi de fin de semaine et les jours fériés.Exigences du poste:Habileté à trouver des solutions originales aux problèmes éprouvés par la clientèle;Habileté à travailler dans un environnement sous une supervision minimale;Gérez plusieurs tâches en même temps.Atouts:Expérience en service clientèle dans un centre téléphonique;Expérience antérieure dans l'industrie du voyage;Connaissance pratique des applications informatiques et d'internet.Conditions d’emploi:Détenir un diplôme d’études secondaires ou l’équivalent;Être éligible à travailler au Canada;Volonté de respecter les normes d'Air Canada en matière de tenue de travail.Les candidats doivent avoir le droit de travailler dans le pays choisi au moment où un emploi leur est offert. Il incombe entièrement aux employés posant leur candidature d’obtenir les permis de travail, les visas ou toutes autres autorisations requises pour le poste.Exigences Linguistiques:  En tant que transporteur national du Canada, nous sommes fiers d'offrir des services bilingues. Les candidats qui parlent couramment l'anglais et le français sont privilégiés. En tant que compagnie aérienne la plus internationale du Canada, nous aimerions savoir si vous pouvez parler une ou plusieurs des langues suivantes en plus de l'anglais : Français, japonais, coréen, cantonais, mandarin, espagnol, italien, allemand, arabe, hébreu, portugais, grec, danois, néerlandais, hindi, punjabi et turc. Diversité et inclusion Air Canada est résolument engagée en faveur de la diversité et de l’inclusion et vise à créer un milieu de travail sain, accessible et gratifiant qui met en valeur la contribution unique de nos employés au succès de notre entreprise. En tant qu'employeur qui garantit l'égalité d'accès à l'emploi, nous encourageons les candidatures les plus diverses afin de pouvoir nous doter d’un effectif varié et représentatif de nos clients et des communautés où nous vivons et offrons nos services. Air Canada remercie tous les candidats de leur intérêt, mais seules les personnes sélectionnées une entrevue seront contactées.
    Description Êtes-vous passionné par l'atteinte de nouveaux sommets, le travail d'équipe et le fait d'apporter une contribution significative? Vous voyez-vous comme membre important d'une société de premier plan? Si vous avez répondu oui à ces questions, sachez qu'Air Canada est à la recherche de personnes enthousiastes souhaitant se joindre à une équipe dynamique et variée dont les membres travaillent ensemble pour mener la croissance et l'essor du transporteur national du Canada. Air Canada, qui a récemment été nommée meilleur transporteur aérien en Amérique du Nord par Skytrax, est à la recherche de personnes engagées et attentionnées pour occuper des postes permanents temps plein d'agents bilingue – Ventes et Service clientèle dans notre centre de services à Etobicoke, près de l'Aéroport de Toronto. Nos agents sont souvent les premiers interlocuteurs de nos clients à Air Canada, il s'agit donc d'un poste crucial pour la stabilité de notre succès. Si vous vous considérez comme une personne sociable, que vous éprouvez une grande fierté lorsque vous offrez un service clientèle mémorable, que vous comprenez que nos clients s’attendent à ce que nos agents soient courtois, professionnels, et qu'ils répondent rapidement à leurs demandes, alors un emploi au sein de l'équipe d'Air Canada pourrait vous convenir parfaitement! Le poste d’agent – Ventes et Service clientèle représente une occasion de faire progresser votre carrière au sein d'Air Canada. S’il vous plait prenez deux minutes afin de regarder le prochain vidéo avec plus d’information sur le poste Agent - Ventes et Service clientèle : https://youtu.be/KyHEfhjMl0c Nous offrons un salaire de départ concurrentiel de 16 $ l'heure avec un régime complet d’avantages sociaux:Assurance médicale et dentaire;Fond de pension.Votre mission en tant qu’agent – Ventes et Service clientèle dans notre centre de services :Répondre aux appels entrants et offrir un niveau de service clientèle supérieur en fournissant aux clients des renseignements sur les vols, les tarifs, les destinations, les offres spéciales et d'autres produits de voyage;Utiliser le système interne de réservation d'Air Canada pour faire de nouvelles réservations ou modifier des réservations existantes;Fournir une réponse rapide aux demandes des clients, notamment s'il s'agit de préoccupations et/ou de problèmes, afin de veiller à la satisfaction de la clientèle.Qualifications Vaccination contre la COVID-19 requise d’ici le 31 octobre 2021 Respect de l’affectation:Être disponible pour suivre et réussir une formation payée de huit (8) semaines à temps plein;Être disponible pour travailler de jour, de soir et de nuit, mais aussi de fin de semaine et les jours fériés.Exigences du poste:Habileté à trouver des solutions originales aux problèmes éprouvés par la clientèle;Habileté à travailler dans un environnement sous une supervision minimale;Gérez plusieurs tâches en même temps.Atouts:Expérience en service clientèle dans un centre téléphonique;Expérience antérieure dans l'industrie du voyage;Connaissance pratique des applications informatiques et d'internet.Conditions d’emploi:Détenir un diplôme d’études secondaires ou l’équivalent;Être éligible à travailler au Canada;Volonté de respecter les normes d'Air Canada en matière de tenue de travail.Les candidats doivent avoir le droit de travailler dans le pays choisi au moment où un emploi leur est offert. Il incombe entièrement aux employés posant leur candidature d’obtenir les permis de travail, les visas ou toutes autres autorisations requises pour le poste.Exigences Linguistiques:  En tant que transporteur national du Canada, nous sommes fiers d'offrir des services bilingues. Les candidats qui parlent couramment l'anglais et le français sont privilégiés. En tant que compagnie aérienne la plus internationale du Canada, nous aimerions savoir si vous pouvez parler une ou plusieurs des langues suivantes en plus de l'anglais : Français, japonais, coréen, cantonais, mandarin, espagnol, italien, allemand, arabe, hébreu, portugais, grec, danois, néerlandais, hindi, punjabi et turc. Diversité et inclusion Air Canada est résolument engagée en faveur de la diversité et de l’inclusion et vise à créer un milieu de travail sain, accessible et gratifiant qui met en valeur la contribution unique de nos employés au succès de notre entreprise. En tant qu'employeur qui garantit l'égalité d'accès à l'emploi, nous encourageons les candidatures les plus diverses afin de pouvoir nous doter d’un effectif varié et représentatif de nos clients et des communautés où nous vivons et offrons nos services. Air Canada remercie tous les candidats de leur intérêt, mais seules les personnes sélectionnées une entrevue seront contactées.
    • toronto, ontario
    • permanent
    Description Êtes-vous passionné par l'atteinte de nouveaux sommets, le travail d'équipe et le fait d'apporter une contribution significative ? Vous voyez-vous comme membre important d'une société de premier plan ? Si vous avez répondu oui à ces questions, sachez qu'Air Canada est à la recherche de personnes enthousiastes souhaitant se joindre à une équipe dynamique et variée dont les membres travaillent ensemble pour mener la croissance et l'essor du transporteur national du Canada. Air Canada, récemment élu meilleur transporteur aérien en Amérique du Nord, accepte maintenant les candidatures pour le poste Spécialiste - Expérience client à l'aéroport de Toronto. Les Agents - Ventes et Service clientèle assistent nos clients aux comptoirs de l'aéroport et aux portes d’embarquement et jouent un rôle important afin d'assurer que nos vols soient prêts pour le départ à l'heure prévue en toute sécurité. Un emploi permanent à temps plein est de 40 heures par semaine et un emploi permanent à temps partiel peut être programmé pour un minimum de 20 heures et un maximum de 32 heures par semaine. Le salaire actuel est de 16$ l'heure, conformément à la convention collective.  S’il vous plait prenez deux minutes afin de regarder le prochain vidéo pour plus de renseignements sur le poste Spécialiste - Expérience client à l'aéroport:https://youtu.be/KyHEfhjMl0c"target="_blank">https://youtu.be/KyHEfhjMl0cFonctions principales: Enregistrement des passagers.Préparer et émettre les billets et les cartes d'embarquement. Aider les passagers lors de l'embarquement prioritaire et donner les renseignements concernant les horaires et les itinéraires des vols. Accueillir les clients. Exigences du poste : Souci du client prononcé et une expérience solide en matière de service à la clientèle.Excellentes aptitudes de communication et un esprit d'équipe marqué. Talent inné pour la résolution de problèmes et la facilité d'adaptation dans un milieu en évolution. Capacité à travailler dans des délais stricts afin d'assurer les départs à l'heure prévue, tout en veillant à la sécurité en tout temps.  Qualifications Respect de l’affectation: Disponible à travailler de jour, de soir, les fins de semaines ainsi que les congés fériés.Les candidats admissibles doivent être disponibles pour assister et réussir une formation à temps plein de deux (2) à quatre (4) semaines (la présence est obligatoire). Conditions d’emploi:Vaccination contre la COVID-19 requise d’ici le 31 octobre 2021Éligible à travailler au Canada. Si vous détenez un permis de travail, il doit être valide pendant au moins 12 mois.Les candidats doivent également être aptes à réussir des contrôles de sécurité et obtenir la carte d'accès émise par Transport Canada (CIZR). Veuillez noter que ceci inclut une vérification des antécédents judiciaires. Pour plus de détails, veuillez consulter le site Transports Canada. Les candidats doivent avoir le droit de travailler dans le pays choisi au moment où un emploi leur est offert. Il incombe entièrement aux employés posant leur candidature d’obtenir les permis de travail, les visas ou toutes autres autorisations requises pour le poste.EXIGENCES LINGUISTIQUES: Bilinguisme (anglais et français).Une forte considération sera donnée aux candidats ayant une bonne connaissance de l’anglais, du français, ainsi que d'au moins une des langues suivantes: japonais, coréen, cantonais, mandarin, espagnol, portugais, italien, allemand, arabe, turc, hébreu, grec, danois, néerlandais, hindi et punjabi.Diversité et inclusionAir Canada est résolument engagée en faveur de la diversité et de l’inclusion et vise à créer un milieu de travail sain, accessible et gratifiant qui met en valeur la contribution unique de nos employés au succès de notre entreprise.En tant qu'employeur qui garantit l'égalité d'accès à l'emploi, nous encourageons les candidatures les plus diverses afin de pouvoir nous doter d’un effectif varié et représentatif de nos clients et des communautés où nous vivons et offrons nos services.Air Canada remercie tous les candidats de leur intérêt, mais seules les personnes sélectionnées pour une entrevue seront contactées.  
    Description Êtes-vous passionné par l'atteinte de nouveaux sommets, le travail d'équipe et le fait d'apporter une contribution significative ? Vous voyez-vous comme membre important d'une société de premier plan ? Si vous avez répondu oui à ces questions, sachez qu'Air Canada est à la recherche de personnes enthousiastes souhaitant se joindre à une équipe dynamique et variée dont les membres travaillent ensemble pour mener la croissance et l'essor du transporteur national du Canada. Air Canada, récemment élu meilleur transporteur aérien en Amérique du Nord, accepte maintenant les candidatures pour le poste Spécialiste - Expérience client à l'aéroport de Toronto. Les Agents - Ventes et Service clientèle assistent nos clients aux comptoirs de l'aéroport et aux portes d’embarquement et jouent un rôle important afin d'assurer que nos vols soient prêts pour le départ à l'heure prévue en toute sécurité. Un emploi permanent à temps plein est de 40 heures par semaine et un emploi permanent à temps partiel peut être programmé pour un minimum de 20 heures et un maximum de 32 heures par semaine. Le salaire actuel est de 16$ l'heure, conformément à la convention collective.  S’il vous plait prenez deux minutes afin de regarder le prochain vidéo pour plus de renseignements sur le poste Spécialiste - Expérience client à l'aéroport:https://youtu.be/KyHEfhjMl0c"target="_blank">https://youtu.be/KyHEfhjMl0cFonctions principales: Enregistrement des passagers.Préparer et émettre les billets et les cartes d'embarquement. Aider les passagers lors de l'embarquement prioritaire et donner les renseignements concernant les horaires et les itinéraires des vols. Accueillir les clients. Exigences du poste : Souci du client prononcé et une expérience solide en matière de service à la clientèle.Excellentes aptitudes de communication et un esprit d'équipe marqué. Talent inné pour la résolution de problèmes et la facilité d'adaptation dans un milieu en évolution. Capacité à travailler dans des délais stricts afin d'assurer les départs à l'heure prévue, tout en veillant à la sécurité en tout temps.  Qualifications Respect de l’affectation: Disponible à travailler de jour, de soir, les fins de semaines ainsi que les congés fériés.Les candidats admissibles doivent être disponibles pour assister et réussir une formation à temps plein de deux (2) à quatre (4) semaines (la présence est obligatoire). Conditions d’emploi:Vaccination contre la COVID-19 requise d’ici le 31 octobre 2021Éligible à travailler au Canada. Si vous détenez un permis de travail, il doit être valide pendant au moins 12 mois.Les candidats doivent également être aptes à réussir des contrôles de sécurité et obtenir la carte d'accès émise par Transport Canada (CIZR). Veuillez noter que ceci inclut une vérification des antécédents judiciaires. Pour plus de détails, veuillez consulter le site Transports Canada. Les candidats doivent avoir le droit de travailler dans le pays choisi au moment où un emploi leur est offert. Il incombe entièrement aux employés posant leur candidature d’obtenir les permis de travail, les visas ou toutes autres autorisations requises pour le poste.EXIGENCES LINGUISTIQUES: Bilinguisme (anglais et français).Une forte considération sera donnée aux candidats ayant une bonne connaissance de l’anglais, du français, ainsi que d'au moins une des langues suivantes: japonais, coréen, cantonais, mandarin, espagnol, portugais, italien, allemand, arabe, turc, hébreu, grec, danois, néerlandais, hindi et punjabi.Diversité et inclusionAir Canada est résolument engagée en faveur de la diversité et de l’inclusion et vise à créer un milieu de travail sain, accessible et gratifiant qui met en valeur la contribution unique de nos employés au succès de notre entreprise.En tant qu'employeur qui garantit l'égalité d'accès à l'emploi, nous encourageons les candidatures les plus diverses afin de pouvoir nous doter d’un effectif varié et représentatif de nos clients et des communautés où nous vivons et offrons nos services.Air Canada remercie tous les candidats de leur intérêt, mais seules les personnes sélectionnées pour une entrevue seront contactées.  
    • montreal, québec
    • permanent
    Vous êtes BILINGUE en français et en anglais et vous avez de l'expérience dans le domaine du SERVICE CLIENTÈLE ? Vous vous considérez comme un GURU du SERVICE À LA CLIENTÈLE ?Une entreprise mondiale dans le marché de la livraison de kits de repas cherche à embaucher un spécialiste du service à la clientèle bilingue pour se joindre à son équipe à Toronto !Cette entreprise est à la recherche d'une personne enthousiaste et très motivée pour résoudre des problèmes et qui est passionnée par la prestation d'un service à la clientèle exceptionnel. Nos spécialistes du service à la clientèle font partie intégrante de notre équipe en pleine croissance et au rythme effréné. Le titulaire de ce poste collaborera avec nos agents qui sont essentiels à leur activité, et vos commentaires à la direction sont essentiels à l'amélioration de l'entreprise. Le service clientèle est la voix de cette société de livraison de repas et de ses clients, en ligne et hors ligne.AvantagesPourquoi voulez-vous ce poste ?-Un salaire compétitif et des avantages sociaux-75 % de réduction sur leurs kits repas-Supplément partiel pour les congés parentaux-Une allocation pour le travail à domicile - 100% télétravail-Possibilités d'apprentissages en continu et d'avancement.-Nous prenons notre travail au sérieux, mais nous ne nous prenons pas trop au sérieux. Vous travaillerez avec des équipes amusantes, énergiques et solidaires. -Nous avons conservé l'énergie du "work-hard, play-hard" de manière virtuelle. Des réunions d'équipe aux mercredis du bien-être , en passant par les célébrations des fêtes et des événements marquants, vous aurez de nombreuses occasions de nouer des liens sociaux avec vos collègues dans toute l'entreprise.ResponsabilitésVous devrez : Vous êtes un(e) représentant(e) du service clientèle bilingue qui répond aux e-mails, aux chats en direct, aux médias sociaux et qui prend les appels (communication en français).-Vous vous surpasserez pour offrir un service client exceptionnel grâce à des tâches spécialisées telles que la logistique, les paiements et les médias sociaux.-Trouver constamment des moyens d'améliorer nos relations avec nos clients. -Être proactif dans l'identification et la résolution des problèmes, en comprenant le rôle que le service clientèle joue dans notre croissance en tant qu'entreprise.-Établir une relation positive avec notre équipe opérationnelle afin de garantir que nos clients reçoivent les meilleurs produits et services possibles.-Partager le feedback et les idées avec l'ensemble de l'organisation, le département et d'autres, le cas échéant.QualificationsVous avez/êtes :-Parfaitement à l'aise en Anglais et en Français autant à l'écrit qu'à l'oral-1 à 2 ans d'expérience dans un poste lié au service clientèle (par exemple, centre d'appels, restaurants, commerce de détail, etc.)-Vous avez des connaissances approfondies d'Excel.-Vous êtes à l'aise avec la technologie et l'adoptez pour améliorer l'efficacité. -Vous êtes un résolveur de problèmes né, avide d'apprendre une entreprise sous tous ses angles.-Un joueur d'équipe naturel avec une attitude positive.-Vous êtes capable de travailler sous pression et appréciez le dynamisme d'un environnement de démarrage (bureau au rythme rapide, priorités changeantes, approche "tout le monde sur le pont").-Capacité à travailler selon des horaires variés, entre 8 h et 21 h (heure de l'Est), et à travailler en rotation le week-end.SommaireSi cela vous ressemblePour postuler :Envoyez une copie de votre CV par courriel à lea.murray@randstad.caRandstad Canada s'est engagée à se doter d'un effectif compétent qui reflète la diversité de la population canadienne. Par conséquent, Randstad accueille favorablement les demandes d'emploi des femmes, des peuples autochtones, des minorités ethniques, des personnes handicapées, des personnes de toutes orientations et identités sexuelles, des minorités visibles, et d'autres personnes qui pourraient contribuer à une plus grande diversité. Randstad Canada s'est aussi engagée à instaurer des processus de sélection et un milieu de travail inclusifs et exempts d'obstacles. Si l'on communique avec vous au sujet d'une possibilité d'emploi ou pour des examens, veuillez faire part au représentant ou à votre succursale locale, en temps opportun, de vos besoins pour lesquels des mesures d'adaptation doivent être prises pour vous permettre une évaluation juste et équitable. Les renseignements reçus au sujet de mesures d'adaptation seront traités confidentiellement.Veuillez svp communiquer avec votre succursale locale pour tout commentaire sur l’équité ainsi que pour tout besoin d’accommodement.
    Vous êtes BILINGUE en français et en anglais et vous avez de l'expérience dans le domaine du SERVICE CLIENTÈLE ? Vous vous considérez comme un GURU du SERVICE À LA CLIENTÈLE ?Une entreprise mondiale dans le marché de la livraison de kits de repas cherche à embaucher un spécialiste du service à la clientèle bilingue pour se joindre à son équipe à Toronto !Cette entreprise est à la recherche d'une personne enthousiaste et très motivée pour résoudre des problèmes et qui est passionnée par la prestation d'un service à la clientèle exceptionnel. Nos spécialistes du service à la clientèle font partie intégrante de notre équipe en pleine croissance et au rythme effréné. Le titulaire de ce poste collaborera avec nos agents qui sont essentiels à leur activité, et vos commentaires à la direction sont essentiels à l'amélioration de l'entreprise. Le service clientèle est la voix de cette société de livraison de repas et de ses clients, en ligne et hors ligne.AvantagesPourquoi voulez-vous ce poste ?-Un salaire compétitif et des avantages sociaux-75 % de réduction sur leurs kits repas-Supplément partiel pour les congés parentaux-Une allocation pour le travail à domicile - 100% télétravail-Possibilités d'apprentissages en continu et d'avancement.-Nous prenons notre travail au sérieux, mais nous ne nous prenons pas trop au sérieux. Vous travaillerez avec des équipes amusantes, énergiques et solidaires. -Nous avons conservé l'énergie du "work-hard, play-hard" de manière virtuelle. Des réunions d'équipe aux mercredis du bien-être , en passant par les célébrations des fêtes et des événements marquants, vous aurez de nombreuses occasions de nouer des liens sociaux avec vos collègues dans toute l'entreprise.ResponsabilitésVous devrez : Vous êtes un(e) représentant(e) du service clientèle bilingue qui répond aux e-mails, aux chats en direct, aux médias sociaux et qui prend les appels (communication en français).-Vous vous surpasserez pour offrir un service client exceptionnel grâce à des tâches spécialisées telles que la logistique, les paiements et les médias sociaux.-Trouver constamment des moyens d'améliorer nos relations avec nos clients. -Être proactif dans l'identification et la résolution des problèmes, en comprenant le rôle que le service clientèle joue dans notre croissance en tant qu'entreprise.-Établir une relation positive avec notre équipe opérationnelle afin de garantir que nos clients reçoivent les meilleurs produits et services possibles.-Partager le feedback et les idées avec l'ensemble de l'organisation, le département et d'autres, le cas échéant.QualificationsVous avez/êtes :-Parfaitement à l'aise en Anglais et en Français autant à l'écrit qu'à l'oral-1 à 2 ans d'expérience dans un poste lié au service clientèle (par exemple, centre d'appels, restaurants, commerce de détail, etc.)-Vous avez des connaissances approfondies d'Excel.-Vous êtes à l'aise avec la technologie et l'adoptez pour améliorer l'efficacité. -Vous êtes un résolveur de problèmes né, avide d'apprendre une entreprise sous tous ses angles.-Un joueur d'équipe naturel avec une attitude positive.-Vous êtes capable de travailler sous pression et appréciez le dynamisme d'un environnement de démarrage (bureau au rythme rapide, priorités changeantes, approche "tout le monde sur le pont").-Capacité à travailler selon des horaires variés, entre 8 h et 21 h (heure de l'Est), et à travailler en rotation le week-end.SommaireSi cela vous ressemblePour postuler :Envoyez une copie de votre CV par courriel à lea.murray@randstad.caRandstad Canada s'est engagée à se doter d'un effectif compétent qui reflète la diversité de la population canadienne. Par conséquent, Randstad accueille favorablement les demandes d'emploi des femmes, des peuples autochtones, des minorités ethniques, des personnes handicapées, des personnes de toutes orientations et identités sexuelles, des minorités visibles, et d'autres personnes qui pourraient contribuer à une plus grande diversité. Randstad Canada s'est aussi engagée à instaurer des processus de sélection et un milieu de travail inclusifs et exempts d'obstacles. Si l'on communique avec vous au sujet d'une possibilité d'emploi ou pour des examens, veuillez faire part au représentant ou à votre succursale locale, en temps opportun, de vos besoins pour lesquels des mesures d'adaptation doivent être prises pour vous permettre une évaluation juste et équitable. Les renseignements reçus au sujet de mesures d'adaptation seront traités confidentiellement.Veuillez svp communiquer avec votre succursale locale pour tout commentaire sur l’équité ainsi que pour tout besoin d’accommodement.
    • montreal, québec
    • permanent
    Are you BILINGUAL in French and English with experience in CUSTOMER SERVICE? Do you consider yourself to be a CUSTOMER SERVICE GURU?A leading global company in the meal kit delivery market is looking to hire a Bilingual Customer Service Specialist (FRENCH) to join their team in Toronto!This company is looking for an enthusiastic and highly motivated problem solver who is passionate about delivering exceptional customer service. Our Customer Service Specialists are an integral part of our rapidly growing and fast-paced team. This position will collaborate with our agents who are critical to their business, and your feedback to management is critical to their improvement as a company. Customer Service is the voice of this Food Delivery company and to their customers both online and offline.AdvantagesWhy do you want the job?-A competitive salary and company benefits-75% discount on their meal kits-Partial top-up for parental leaves-A work-from-home allowance and flexibility to work remotely (within Canada) up to four weeks per year -HYBRID WORK APPROACH -We trust and support you - take ownership of your work and push your ideas from inception to execution-We want to see you grow - we support your career progression and provide learning and development opportunities-We take our work seriously, but we don't take ourselves too seriously. You’ll work with fun, energetic, and supportive teams. -We’ve kept up the work-hard, play-hard energy virtually. From team socials to HQ Wellness Wednesdays to holiday and milestone celebrations, you’ll have plenty of opportunity to connect socially with teammates across the companyResponsibilitiesYou will: -Liaise with our customer care agents and work to find resolutions for our customers quickly and efficiently-Bilingual Customer Service Representative responding to emails in , live chats, social media and taking calls (communication in french)-Go above and beyond to deliver exceptional customer service through specialist tasks such as logistics, payments and social media-Think swiftly to come up with creative solutions to any and all problems that arise-Constantly come up with ways to improve our relationship with our customers -Be proactive with identifying and solving problems - understanding the role that customer care plays in our growth as a business-Build a positive relationship with our operations team to ensure our customers are receiving the best product and service possible-Share feedback & insights with the broader organization, the department and more where applicableQualificationsYou have/are:-MUST BE FLUENT FRENCH WRITTEN AND ORAL COMMUNICATIONS-1-2 years experience in a customer service related position (e.g., call center, restaurants, retail, etc.)-Proficient Excel skills-Tech savvy and embraces technology to improve efficiency -A born problem solver who is hungry to learn a business from each angle-A natural team player with a contagiously happy attitude-Able to work well under pressure and enjoys the dynamism of a startup environment (fast-paced office, shifting priorities, an "all hands on deck" approach)-Able to work varied shifts times between 8am-9pm EST and rotational weekend shiftsSummaryIf this sounds like youTo apply:1. Email a copy of your resume to navpreet.sandhu@randstad.ca or luda.zadorovich@randstad.ca2. Create a profile on randstad.ca and apply directly to the postingQualified BILINGUAL (FRENCH) candidates will be contacted!Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you BILINGUAL in French and English with experience in CUSTOMER SERVICE? Do you consider yourself to be a CUSTOMER SERVICE GURU?A leading global company in the meal kit delivery market is looking to hire a Bilingual Customer Service Specialist (FRENCH) to join their team in Toronto!This company is looking for an enthusiastic and highly motivated problem solver who is passionate about delivering exceptional customer service. Our Customer Service Specialists are an integral part of our rapidly growing and fast-paced team. This position will collaborate with our agents who are critical to their business, and your feedback to management is critical to their improvement as a company. Customer Service is the voice of this Food Delivery company and to their customers both online and offline.AdvantagesWhy do you want the job?-A competitive salary and company benefits-75% discount on their meal kits-Partial top-up for parental leaves-A work-from-home allowance and flexibility to work remotely (within Canada) up to four weeks per year -HYBRID WORK APPROACH -We trust and support you - take ownership of your work and push your ideas from inception to execution-We want to see you grow - we support your career progression and provide learning and development opportunities-We take our work seriously, but we don't take ourselves too seriously. You’ll work with fun, energetic, and supportive teams. -We’ve kept up the work-hard, play-hard energy virtually. From team socials to HQ Wellness Wednesdays to holiday and milestone celebrations, you’ll have plenty of opportunity to connect socially with teammates across the companyResponsibilitiesYou will: -Liaise with our customer care agents and work to find resolutions for our customers quickly and efficiently-Bilingual Customer Service Representative responding to emails in , live chats, social media and taking calls (communication in french)-Go above and beyond to deliver exceptional customer service through specialist tasks such as logistics, payments and social media-Think swiftly to come up with creative solutions to any and all problems that arise-Constantly come up with ways to improve our relationship with our customers -Be proactive with identifying and solving problems - understanding the role that customer care plays in our growth as a business-Build a positive relationship with our operations team to ensure our customers are receiving the best product and service possible-Share feedback & insights with the broader organization, the department and more where applicableQualificationsYou have/are:-MUST BE FLUENT FRENCH WRITTEN AND ORAL COMMUNICATIONS-1-2 years experience in a customer service related position (e.g., call center, restaurants, retail, etc.)-Proficient Excel skills-Tech savvy and embraces technology to improve efficiency -A born problem solver who is hungry to learn a business from each angle-A natural team player with a contagiously happy attitude-Able to work well under pressure and enjoys the dynamism of a startup environment (fast-paced office, shifting priorities, an "all hands on deck" approach)-Able to work varied shifts times between 8am-9pm EST and rotational weekend shiftsSummaryIf this sounds like youTo apply:1. Email a copy of your resume to navpreet.sandhu@randstad.ca or luda.zadorovich@randstad.ca2. Create a profile on randstad.ca and apply directly to the postingQualified BILINGUAL (FRENCH) candidates will be contacted!Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.

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