staff employee officer (spanish and english).

how you will contribute

• As a Staff Employee Officer at Randstad GCC, you play a crucial role in keeping talents healthy and returning them to work. You work with your own caseload where you advise and guide managers and talents through the absenteeism process during the first six weeks of absence. If you have a passion for everything related to absenteeism, enjoy having a lot of contact with people, and want to help sick talents get back on their feet as quickly as possible, this is the role for you!

your typical day includes

• In this position, you spend most of your day on the phone. You call talents when they are sick, think along with them, and ask probing questions: how long do you expect to be absent? Are there things you can still do? What do you need for that? Naturally, you accurately record relevant information.

Then you switch with the intercedent (manager) who is responsible for the client where the talent works. You inform and advise on the recovery, making the work a lot easier for your colleagues. Is the case complex? Then you immediately involve your colleague, the advisor. You signal frequent absenteeism and provide advice when you expect short-term absenteeism will transition to (medium) long-term absenteeism.

your responsibilities include

• Managing your own caseload during the first six weeks of talent absence.
• Taking on administrative tasks related to the decisions of the UWV (Employee Insurance Agency).
• Checking invoices.
• Ensuring accurate recording of your conversations and case notes.

your background

• Available for a minimum of 40 hours/week.
• Experience in a customer contact function is a plus.

key capabilities

• Language requirements: Fluency in Spanish and English is a must.

• Bonus skills: Knowledge of Portuguese or Polish is considered an extra bonus!
• Clear and concrete communication, capable of stating a talent's rights and obligations.
• Ability to actively switch communication styles to get the maximum out of your conversations, as every talent and case requires a different approach.

key relationships

• Talents (guiding and motivating them back to work).
• Intercedents and Managers.
• Your team in the Netherlands, which consists of a senior advisor with coordinating tasks, supervisors, advisors, a reintegration specialist and a manager.
• Our Global Capability Center (GCC) network in Budapest

your competencies

• Empathy: Empathy is the key word for this position. You have a lot of contact with sick talents, and your caring side is essential.

• Tact and Discretion: You handle sensitive medical and personal information carefully.
• Motivation: You know how to ask probing questions to look at what a talent can still do, motivating them to get back to work safely and quickly.

together we grow. 

When you join Randstad, you join…

• A specialized team delivering tailored solutions for clients and talent, enabling meaningful impact.
• An equitable, inclusive culture where everyone can contribute and thrive.
• A workplace prioritizing growth and empowering teams to adapt and excel.
• A company dedicated to supporting you to perform at your best.
• A commitment to pay for performance with transparency, fairness, and competitiveness.

our purpose

Our purpose is deeply rooted in the belief that by knowing our clients and talent better than anyone else, we can make connections that change lives and transform businesses. We don’t just place people in jobs; we help create futures full of possibility — for our clients, talent, and communities. 

our culture

Our culture is powered by ambition and collaboration, where everyone is driven to push boundaries and achieve success. At Randstad, we don’t settle for “good enough” — we’re committed to walking the extra mile, always striving for perfection while trusting each other to deliver results. You’ll be working in an environment that fosters both individual achievement and team success.

We want our teams and talent to reflect the rich diversity of the societies we serve. We thrive for an environment of belonging, safety and confidence. So everyone can bring their whole selves to work and flourish. Learn more about equity, diversity, inclusion and belonging at randstad here.

leadership expectations

At Randstad, leadership is our shared language. Whether you are leading a team or driving your own career, you contribute to our goal of being the world's most equitable and specialized talent company. We lead across four core pillars:

1. we set direction: it is about anticipating and making decisions that will position randstad for long term success. 
2. we achieve: it is about delivering on our goals and operational excellence.
3. we care: it is about the way we collaborate and work together, creating a sustainable and healthy culture.
4. lead by example: it is about modelling the behaviors and standards we expect from others, demonstrating courage and accountability in every action.

a place for you to grow

We provide a fast-paced growth environment where your ability to adapt and contribute fuels the success of both your team and clients. We appreciate your talents and support your growth through mentorship, skill-building, and career guidance.

meaningful, competitive, and equitable rewards for your performance.

Our employment conditions reflect this; 

• competitive salary 
• variable pay for performance 
• option to take part in Randstad's success through our employee Share Purchase Plan
• growth and development opportunities in a fast changing global environment 
• an environment that promotes work life balance: flexibility with intentionality. 

If you recognize yourself in the profile above, we invite you to apply for this role. For more information you can reach out to our recruitment business partner: Judit Roth 

The recruitment procedure consists of a screening and at least two interviews. Later in the process, an (online) assessment and a job offer conversation take place.

Working at Randstad is unlike working at any organization. Because at Randstad we put people at the heart of everything we do. This goes for our clients, our talent, our employees and society. We combine our passion for people with the power of today’s technologies. This helps us support people and organizations in realizing their true potential. Learn more about our mission, history and values on our website: www.randstad.com