Resolve critical product issues at CP through online system support and visit.Provide detailed technical report incase of resolution / non-resolution of complaint to product support team, plant, ERC. In order to ensure timely product complaint resolution & feed back to S& TS.Conduct special training session & meet of DETs periodically. Identify requirement and develop new DET at channel partner.Develop technical skill set of DET and technical manpower thro
Resolve critical product issues at CP through online system support and visit.Provide detailed technical report incase of resolution / non-resolution of complaint to product support team, plant, ERC. In order to ensure timely product complaint resolution & feed back to S& TS.Conduct special training session & meet of DETs periodically. Identify requirement and develop new DET at channel partner.Develop technical skill set of DET and technical manpower thro
Job Title: Customer Care OfficerLocation: GurgaonJob Summary:Responsible for delivering exceptional service to customers by addressing inquiries, resolving complaints, and ensuring a smooth experience across all touchpoints.This role demands empathy, efficiency, and a customer-first mindset.Key Responsibilities:= Handle dealer and customer calls professionally and empathetically. Respond to inquiries regarding services and warranty policies. Guide custo
Job Title: Customer Care OfficerLocation: GurgaonJob Summary:Responsible for delivering exceptional service to customers by addressing inquiries, resolving complaints, and ensuring a smooth experience across all touchpoints.This role demands empathy, efficiency, and a customer-first mindset.Key Responsibilities:= Handle dealer and customer calls professionally and empathetically. Respond to inquiries regarding services and warranty policies. Guide custo
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