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    • edmonton, alberta
    • permanent
    Your challenge!The Fibers Purchaser’s mission is to carry out his or her department's procurement strategy to ensure the management of his or her respective purchasing category as well as his or her suppliers’ performance. You ensure compliance with the company's procurement procedures, policies and process and identify opportunities to improve the system’s efficiency and increase Cascades’ value. You implement negotiated commercial agreements and Cascades' procurement policy and advise your business partners on strategic corporate purchasing. Finally, you establish strong and lasting partnerships with current and potential suppliers to effectively meet your service needs and Cascades' customer requirements, thus maximizing its return potential.Individual responsibilities•    Strategically manage the commodities and suppliers under your responsibility.•    Negotiate, implement, and manage commercial agreements by taking the procurement cycle into account.•    Organize all your activities to respond effectively and efficiently to the needs of your unit in accordance with the SLA.•    Help implement your unit’s strategic procurement plan in accordance with Cascades’ business objectives.•    Advise business partners and colleagues regarding corporate procurement.•    Represent the company in the fiber markets in both buying and selling.•    Act ethically and with respect for Cascades’ culture and values.•    Help develop and implement Cascades’ procurement policy.•    Create and maintain a network in the business community.•    Monitor products and services, the market and technologies in their field, and share the results with business partners.•    Ensure that suppliers meet business partners’ requirements.•    Participate in continuous improvement activities and apply good practices. Experiences and strengths•    2 to 5 years of experience in a similar role•    College diploma/degree in management, procurement or the equivalent an asset•    B2B experience a must•    Understanding of market trends and benchmarking components•    Experience with strategic purchasing•    Understanding of sourcing methodology, contract strategy, contract terms, and basic legal terms and conditions•    Extensive knowledge of procurement strategies, tactics, and negotiation skills•    Ability to understand and interpret requests for contracts, evaluate and analyze costs and data, handle problems and to understand business requirements•    Ability to review and assess contracts for risk and know when to escalate as needed•    Ability to build relationships with a variety of individuals and among various departments, sites, functions, and levels of the organization•    Ability to solve problems and prioritize daily tasks in a fast-paced environment.•    High level of integrity and business acumen.•    Customer-centric approach and excellent communication skills.Core competencies defined for this jobValues and ethicsClient-focusFlexibility and ability to adaptInitiativeEntrepreneurial spiritImpact and influence
    Your challenge!The Fibers Purchaser’s mission is to carry out his or her department's procurement strategy to ensure the management of his or her respective purchasing category as well as his or her suppliers’ performance. You ensure compliance with the company's procurement procedures, policies and process and identify opportunities to improve the system’s efficiency and increase Cascades’ value. You implement negotiated commercial agreements and Cascades' procurement policy and advise your business partners on strategic corporate purchasing. Finally, you establish strong and lasting partnerships with current and potential suppliers to effectively meet your service needs and Cascades' customer requirements, thus maximizing its return potential.Individual responsibilities•    Strategically manage the commodities and suppliers under your responsibility.•    Negotiate, implement, and manage commercial agreements by taking the procurement cycle into account.•    Organize all your activities to respond effectively and efficiently to the needs of your unit in accordance with the SLA.•    Help implement your unit’s strategic procurement plan in accordance with Cascades’ business objectives.•    Advise business partners and colleagues regarding corporate procurement.•    Represent the company in the fiber markets in both buying and selling.•    Act ethically and with respect for Cascades’ culture and values.•    Help develop and implement Cascades’ procurement policy.•    Create and maintain a network in the business community.•    Monitor products and services, the market and technologies in their field, and share the results with business partners.•    Ensure that suppliers meet business partners’ requirements.•    Participate in continuous improvement activities and apply good practices. Experiences and strengths•    2 to 5 years of experience in a similar role•    College diploma/degree in management, procurement or the equivalent an asset•    B2B experience a must•    Understanding of market trends and benchmarking components•    Experience with strategic purchasing•    Understanding of sourcing methodology, contract strategy, contract terms, and basic legal terms and conditions•    Extensive knowledge of procurement strategies, tactics, and negotiation skills•    Ability to understand and interpret requests for contracts, evaluate and analyze costs and data, handle problems and to understand business requirements•    Ability to review and assess contracts for risk and know when to escalate as needed•    Ability to build relationships with a variety of individuals and among various departments, sites, functions, and levels of the organization•    Ability to solve problems and prioritize daily tasks in a fast-paced environment.•    High level of integrity and business acumen.•    Customer-centric approach and excellent communication skills.Core competencies defined for this jobValues and ethicsClient-focusFlexibility and ability to adaptInitiativeEntrepreneurial spiritImpact and influence
    • calgary, alberta
    • permanent
    • $40,000 - $42,000 per year
    If you answer ''yes'' to the following questions, you HAVE to apply on this job opportunity.- Are you interested in the banking world?- Are you fluent in both French and English?- Do you have relevant customer service, phone, and call center experience?- Are you a great communicator and a people person?Our client is currently looking for customer service representatives who will work in their advice centre. This is your chance to be part of a team that is at the heart of one of the largest financial institutions in Canada. - Position: Customer Service Agent - Advice Centre- Location: Work from home- Hours of Operation: business operates Monday - Sunday, between the hours of 6 AM - midnight - Full time- Start Date: February 15th- Training: 9 weeks training, done remotely (6 weeks of theory + 3 weeks on the phone)Advantages- 40K to 42K per year depending on experience- Permanent, full time position- Well known and reputable financial institution - Development & career growth, advancement possibilities- 100% benefits and paid vacation- 100% remote work- Bonus programs Responsibilities- Inbound calls- Engage with clients in a friendly, helpful, and empathetic manner- Provide banking services and information such as account balance, balance transfers, credit card inquiries/limit increases/applications, etc. - Educate, provide advice to clients, and ensure they are taken care of by the appropriate department if applicable.Qualifications- Relevant customer service experience (6 months min.)- Phone experience is an asset- Call center experience is an asset- BILINGUAL- Good computer and keyboarding skills- Being able to take a high volume of calls (60-80 calls a day per day)- Great multitaskerSummaryThis role will not be available for long! Interviews happening soon.If you or someone you know is interested in this opportunity, please apply by following one of the following options:1. Apply directly to this posting;2. Apply on our website at www.randstad.ca;3. Send your current up-to-date resume to tina.aramouni@randstad.ca and add the subject line: "Customer Service Agent - Advice Centre".Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    If you answer ''yes'' to the following questions, you HAVE to apply on this job opportunity.- Are you interested in the banking world?- Are you fluent in both French and English?- Do you have relevant customer service, phone, and call center experience?- Are you a great communicator and a people person?Our client is currently looking for customer service representatives who will work in their advice centre. This is your chance to be part of a team that is at the heart of one of the largest financial institutions in Canada. - Position: Customer Service Agent - Advice Centre- Location: Work from home- Hours of Operation: business operates Monday - Sunday, between the hours of 6 AM - midnight - Full time- Start Date: February 15th- Training: 9 weeks training, done remotely (6 weeks of theory + 3 weeks on the phone)Advantages- 40K to 42K per year depending on experience- Permanent, full time position- Well known and reputable financial institution - Development & career growth, advancement possibilities- 100% benefits and paid vacation- 100% remote work- Bonus programs Responsibilities- Inbound calls- Engage with clients in a friendly, helpful, and empathetic manner- Provide banking services and information such as account balance, balance transfers, credit card inquiries/limit increases/applications, etc. - Educate, provide advice to clients, and ensure they are taken care of by the appropriate department if applicable.Qualifications- Relevant customer service experience (6 months min.)- Phone experience is an asset- Call center experience is an asset- BILINGUAL- Good computer and keyboarding skills- Being able to take a high volume of calls (60-80 calls a day per day)- Great multitaskerSummaryThis role will not be available for long! Interviews happening soon.If you or someone you know is interested in this opportunity, please apply by following one of the following options:1. Apply directly to this posting;2. Apply on our website at www.randstad.ca;3. Send your current up-to-date resume to tina.aramouni@randstad.ca and add the subject line: "Customer Service Agent - Advice Centre".Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • calgary, alberta
    • permanent
    • $40,000 - $42,000 per year
    Si vous répondez ''oui'' aux questions suivantes, vous DEVEZ postuler à cette offre d'emploi.- Vous êtes intéressé par le monde bancaire ?- Vous parlez couramment le français et l'anglais ?- Avez-vous une expérience pertinente en service à la clientèle, au téléphone et en centres d'appels ?- Êtes-vous un excellent communicateur et une personne sociable ?Notre client est actuellement à la recherche de représentants du service à la clientèle qui travailleront dans son centre de conseils. C'est votre chance de faire partie d'une équipe qui est au cœur de l'une des plus grandes institutions financières au Canada. - Poste : Agent au service à la clientèle - Centre de Conseils- Lieu de travail : Travail à domicile- Heures d'ouverture : l'entreprise est ouverte du lundi au dimanche, de 6 h à minuit- Temps plein- Date de début : 15 février- Formation : 9 semaines de formation, effectuées à distance (6 semaines de théorie + 3 semaines au téléphone)Avantages- 40K à 42K par an selon l'expérience- Poste permanent, à temps plein- Institution financière bien connue et réputée - Développement et croissance de carrière, possibilités d'avancement- Avantages sociaux et vacances payées- Travail à distance à 100%- Programmes de primes Responsabilités- Appels entrants- Dialoguer avec les clients de manière amicale, serviable et empathique.- Fournir des services et des renseignements bancaires tels que le solde du compte, les transferts de solde, les demandes de renseignements sur les cartes de crédit/les augmentations de limite/les demandes, etc. - Informer et conseiller les clients et s'assurer qu'ils sont pris en charge par le service approprié, le cas échéant.Qualifications- Expérience pertinente en service à la clientèle (6 mois minimum)- Expérience au téléphone est un atout- Expérience en centre d'appels, un atout- BILINGUE- Bonnes connaissances de base en informatique et vitesse de frappe acceptable- Être capable de prendre un volume élevé d'appels (60-80 appels par jour par jour)- Grande capacité à effectuer plusieurs tâches à la foisSommaireCe poste ne sera pas disponible longtemps ! Les entretiens auront lieu bientôt.Si vous ou quelqu'un que vous connaissez êtes intéressé par cette opportunité, veuillez postuler en suivant l'une des options suivantes :1. Postulez directement sur cette annonce ;2. Postulez sur notre site Web à l'adresse www.randstad.ca ;3. Envoyez votre curriculum vitae à jour à tina.aramouni@randstad.ca et ajoutez la ligne d'objet : "Agent du service clientèle - Centre de Conseils".Randstad Canada s'est engagée à se doter d'un effectif compétent qui reflète la diversité de la population canadienne. Par conséquent, Randstad accueille favorablement les demandes d'emploi des femmes, des peuples autochtones, des minorités ethniques, des personnes handicapées, des personnes de toutes orientations et identités sexuelles, des minorités visibles, et d'autres personnes qui pourraient contribuer à une plus grande diversité. Randstad Canada s'est aussi engagée à instaurer des processus de sélection et un milieu de travail inclusifs et exempts d'obstacles. Si l'on communique avec vous au sujet d'une possibilité d'emploi ou pour des examens, veuillez faire part au représentant ou à votre succursale locale, en temps opportun, de vos besoins pour lesquels des mesures d'adaptation doivent être prises pour vous permettre une évaluation juste et équitable. Les renseignements reçus au sujet de mesures d'adaptation seront traités confidentiellement.Veuillez svp communiquer avec votre succursale locale pour tout commentaire sur l’équité ainsi que pour tout besoin d’accommodement.
    Si vous répondez ''oui'' aux questions suivantes, vous DEVEZ postuler à cette offre d'emploi.- Vous êtes intéressé par le monde bancaire ?- Vous parlez couramment le français et l'anglais ?- Avez-vous une expérience pertinente en service à la clientèle, au téléphone et en centres d'appels ?- Êtes-vous un excellent communicateur et une personne sociable ?Notre client est actuellement à la recherche de représentants du service à la clientèle qui travailleront dans son centre de conseils. C'est votre chance de faire partie d'une équipe qui est au cœur de l'une des plus grandes institutions financières au Canada. - Poste : Agent au service à la clientèle - Centre de Conseils- Lieu de travail : Travail à domicile- Heures d'ouverture : l'entreprise est ouverte du lundi au dimanche, de 6 h à minuit- Temps plein- Date de début : 15 février- Formation : 9 semaines de formation, effectuées à distance (6 semaines de théorie + 3 semaines au téléphone)Avantages- 40K à 42K par an selon l'expérience- Poste permanent, à temps plein- Institution financière bien connue et réputée - Développement et croissance de carrière, possibilités d'avancement- Avantages sociaux et vacances payées- Travail à distance à 100%- Programmes de primes Responsabilités- Appels entrants- Dialoguer avec les clients de manière amicale, serviable et empathique.- Fournir des services et des renseignements bancaires tels que le solde du compte, les transferts de solde, les demandes de renseignements sur les cartes de crédit/les augmentations de limite/les demandes, etc. - Informer et conseiller les clients et s'assurer qu'ils sont pris en charge par le service approprié, le cas échéant.Qualifications- Expérience pertinente en service à la clientèle (6 mois minimum)- Expérience au téléphone est un atout- Expérience en centre d'appels, un atout- BILINGUE- Bonnes connaissances de base en informatique et vitesse de frappe acceptable- Être capable de prendre un volume élevé d'appels (60-80 appels par jour par jour)- Grande capacité à effectuer plusieurs tâches à la foisSommaireCe poste ne sera pas disponible longtemps ! Les entretiens auront lieu bientôt.Si vous ou quelqu'un que vous connaissez êtes intéressé par cette opportunité, veuillez postuler en suivant l'une des options suivantes :1. Postulez directement sur cette annonce ;2. Postulez sur notre site Web à l'adresse www.randstad.ca ;3. Envoyez votre curriculum vitae à jour à tina.aramouni@randstad.ca et ajoutez la ligne d'objet : "Agent du service clientèle - Centre de Conseils".Randstad Canada s'est engagée à se doter d'un effectif compétent qui reflète la diversité de la population canadienne. Par conséquent, Randstad accueille favorablement les demandes d'emploi des femmes, des peuples autochtones, des minorités ethniques, des personnes handicapées, des personnes de toutes orientations et identités sexuelles, des minorités visibles, et d'autres personnes qui pourraient contribuer à une plus grande diversité. Randstad Canada s'est aussi engagée à instaurer des processus de sélection et un milieu de travail inclusifs et exempts d'obstacles. Si l'on communique avec vous au sujet d'une possibilité d'emploi ou pour des examens, veuillez faire part au représentant ou à votre succursale locale, en temps opportun, de vos besoins pour lesquels des mesures d'adaptation doivent être prises pour vous permettre une évaluation juste et équitable. Les renseignements reçus au sujet de mesures d'adaptation seront traités confidentiellement.Veuillez svp communiquer avec votre succursale locale pour tout commentaire sur l’équité ainsi que pour tout besoin d’accommodement.
    • calgary, alberta
    • permanent
    • $47,800 per year
    Are you looking for a new position that will allow you to develop your customer service expertise while learning new skills? Do you enjoy talking to different people every day and helping them? We're looking for dynamic and experienced individuals who love to provide a welcoming atmosphere to customers, while working from the comfort of your own home.This is a full time contract to permanent position, currently work from home. Head office is located in Calgary.Type: Full TimeLocation: Calgary - Work from home (will be hybrid work from home/in office, no return to office plans in place at this time)Pay: $47, 800 annuallyStart Date: February 7th, 2021Schedule: Monday - Friday (some Saturdays, voluntarily)Hours: 8AM- 6PM (you can be scheduled for any shift between these hours of operation)Get your foot in the door with a great companyStart your career in InsuranceAdvantages- Full time hours- Permanent position- Competitive pay- Work from home- Equipment provided- Insurance experience gained- Work for a well known organizationResponsibilities- Taking inbound calls from customers- Answering any questions they may have about their policies- Updating account information after every transaction- Some email correspondence- Processing claims- Provide top notch service on every call- Achieve quality service by assessing & responding to client needsQualifications- Customer service/ call center experience is required- Excellent communication skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Bilingual in French is an asset- Position dependent on successful completion of criminal and credit background checkSummaryAre you the ideal candidate for this role? Would you like to work for a leading insurance company? Send us your updated CV with the subject: "CSR- Insurance": arshdeep.dhillon@randstad.caFurthermore, if you know people interested in similar positions, please do not hesitate to send them our contact details; it will be a pleasure to meet them!human forwardRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you looking for a new position that will allow you to develop your customer service expertise while learning new skills? Do you enjoy talking to different people every day and helping them? We're looking for dynamic and experienced individuals who love to provide a welcoming atmosphere to customers, while working from the comfort of your own home.This is a full time contract to permanent position, currently work from home. Head office is located in Calgary.Type: Full TimeLocation: Calgary - Work from home (will be hybrid work from home/in office, no return to office plans in place at this time)Pay: $47, 800 annuallyStart Date: February 7th, 2021Schedule: Monday - Friday (some Saturdays, voluntarily)Hours: 8AM- 6PM (you can be scheduled for any shift between these hours of operation)Get your foot in the door with a great companyStart your career in InsuranceAdvantages- Full time hours- Permanent position- Competitive pay- Work from home- Equipment provided- Insurance experience gained- Work for a well known organizationResponsibilities- Taking inbound calls from customers- Answering any questions they may have about their policies- Updating account information after every transaction- Some email correspondence- Processing claims- Provide top notch service on every call- Achieve quality service by assessing & responding to client needsQualifications- Customer service/ call center experience is required- Excellent communication skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Bilingual in French is an asset- Position dependent on successful completion of criminal and credit background checkSummaryAre you the ideal candidate for this role? Would you like to work for a leading insurance company? Send us your updated CV with the subject: "CSR- Insurance": arshdeep.dhillon@randstad.caFurthermore, if you know people interested in similar positions, please do not hesitate to send them our contact details; it will be a pleasure to meet them!human forwardRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • edmonton, alberta
    • permanent
    • $47,300 per year
    Are you looking for a new position that will allow you to develop your customer service expertise while learning new skills? Do you enjoy talking to different people every day and helping them? We're looking for dynamic and experienced individuals who love to provide a welcoming atmosphere to customers, while working from the comfort of your own home.This is a full time permanent position, currently work from home. Head office is located in Edmonton.Type: Full TimeLocation: Work from home (no return to office plans in place at this time, though this position will by hybrid work from home / in office eventually)Pay: $47,300 annuallyStart Date: February 7thSchedule: Monday - Friday (some Saturdays voluntarily)Hours: 8AM- 6PM (you can be scheduled for any shift between these hours of operation)Get your foot in the door with a great companyStart your career in InsuranceAdvantages- Full time hours- Permanent position - Competitive pay- Work from home- Equipment provided- Insurance experience gained- Work for a well known organizationResponsibilities- Taking inbound calls from customers- Answering any questions they may have about their policies- Updating account information after every transaction- Some email correspondence- Processing claims- Provide top notch service on every call- Achieve quality service by assessing & responding to client needsQualifications- Customer service/ call center experience is required- Excellent communication skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Bilingual in French is an asset- Position dependent on successful completion of criminal and credit background checkSummaryAre you the ideal candidate for this role? Would you like to work for a leading insurance company? Send us your updated resume with the subject: "CSR- Insurance": arshdeep.dhillon@randstad.caFurthermore, if you know people interested in similar positions, please do not hesitate to send them our contact details; it will be a pleasure to meet them!human forwardRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you looking for a new position that will allow you to develop your customer service expertise while learning new skills? Do you enjoy talking to different people every day and helping them? We're looking for dynamic and experienced individuals who love to provide a welcoming atmosphere to customers, while working from the comfort of your own home.This is a full time permanent position, currently work from home. Head office is located in Edmonton.Type: Full TimeLocation: Work from home (no return to office plans in place at this time, though this position will by hybrid work from home / in office eventually)Pay: $47,300 annuallyStart Date: February 7thSchedule: Monday - Friday (some Saturdays voluntarily)Hours: 8AM- 6PM (you can be scheduled for any shift between these hours of operation)Get your foot in the door with a great companyStart your career in InsuranceAdvantages- Full time hours- Permanent position - Competitive pay- Work from home- Equipment provided- Insurance experience gained- Work for a well known organizationResponsibilities- Taking inbound calls from customers- Answering any questions they may have about their policies- Updating account information after every transaction- Some email correspondence- Processing claims- Provide top notch service on every call- Achieve quality service by assessing & responding to client needsQualifications- Customer service/ call center experience is required- Excellent communication skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Bilingual in French is an asset- Position dependent on successful completion of criminal and credit background checkSummaryAre you the ideal candidate for this role? Would you like to work for a leading insurance company? Send us your updated resume with the subject: "CSR- Insurance": arshdeep.dhillon@randstad.caFurthermore, if you know people interested in similar positions, please do not hesitate to send them our contact details; it will be a pleasure to meet them!human forwardRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • edmonton, alberta
    • permanent
    Description Location: Edmonton, AB, Canada (Onsite) Salary: $16/hour Job type: Full-time or part-time The opportunity: Right now, Air Canada is looking for Customer Experience Specialists to join our team at the Edmonton Airport. In this customer-facing position, you will play an important part in ensuring that all flights are ready for secure and on-time departures by assisting passengers at airport counters and gate locations.  If you’re enthusiastic, caring, and love working with people then you could be just moments away from landing your perfect role. What your day-to-day looks like As a Customer Experience Specialist at Toronto airport, you will be part of a vibrant and diverse team representing Air Canada as Ground Hosts and Hostesses. You will also: • Conduct passenger check-in • Assist pre-boarding passengers and provide information on flight schedules and routes • Prepare and issue tickets and boarding passes Take a look at this video to find out more about the Customer Experience Specialist role: https://youtu.be/aTKy5mJ3fdE Your benefits: As one of the leading employers in Canada, we like to ensure our employees are well rewarded with a  range of benefits including: • Air Canada staff love to travel and we have one of the most generous employee travel programs in the industry. You and your immediate family members will enjoy special rates on airfares from day one • Choose how you'd work with us. We have both full-time and part-time opportunities available• We value your wellbeing which is why we offer a wide variety of benefit plans, including health and dental, for you and your family • Training and development tools to help unlock your full potential.  Qualifications Skills and experience required • Fully vaccinated against COVID-19 • Availability to attend and successfully pass a two (2) to four (4) weeks full-time paid training program  • Availability to work in shifts • Previous customer service experience  • Excellent communication and teamwork skills • Proven problem resolution skills and the ability to effectively multi-task • The ability to work within strict timelines in order to maintain on-time departures • Eligible to work in Canada • Pass security clearance and obtain the Transport Canada security card • Priority will be given to candidates bilingual in English and French. However, strong consideration will also be given to candidates fluent in English and one or more of the preferred languages. Let your career take flight Don’t miss out on this exciting opportunity to be a part of the growth and expansion of Canada’s largest airline.  Come onboard with us and watch your career take flight. APPLY NOW Diversity and inclusion: Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.  
    Description Location: Edmonton, AB, Canada (Onsite) Salary: $16/hour Job type: Full-time or part-time The opportunity: Right now, Air Canada is looking for Customer Experience Specialists to join our team at the Edmonton Airport. In this customer-facing position, you will play an important part in ensuring that all flights are ready for secure and on-time departures by assisting passengers at airport counters and gate locations.  If you’re enthusiastic, caring, and love working with people then you could be just moments away from landing your perfect role. What your day-to-day looks like As a Customer Experience Specialist at Toronto airport, you will be part of a vibrant and diverse team representing Air Canada as Ground Hosts and Hostesses. You will also: • Conduct passenger check-in • Assist pre-boarding passengers and provide information on flight schedules and routes • Prepare and issue tickets and boarding passes Take a look at this video to find out more about the Customer Experience Specialist role: https://youtu.be/aTKy5mJ3fdE Your benefits: As one of the leading employers in Canada, we like to ensure our employees are well rewarded with a  range of benefits including: • Air Canada staff love to travel and we have one of the most generous employee travel programs in the industry. You and your immediate family members will enjoy special rates on airfares from day one • Choose how you'd work with us. We have both full-time and part-time opportunities available• We value your wellbeing which is why we offer a wide variety of benefit plans, including health and dental, for you and your family • Training and development tools to help unlock your full potential.  Qualifications Skills and experience required • Fully vaccinated against COVID-19 • Availability to attend and successfully pass a two (2) to four (4) weeks full-time paid training program  • Availability to work in shifts • Previous customer service experience  • Excellent communication and teamwork skills • Proven problem resolution skills and the ability to effectively multi-task • The ability to work within strict timelines in order to maintain on-time departures • Eligible to work in Canada • Pass security clearance and obtain the Transport Canada security card • Priority will be given to candidates bilingual in English and French. However, strong consideration will also be given to candidates fluent in English and one or more of the preferred languages. Let your career take flight Don’t miss out on this exciting opportunity to be a part of the growth and expansion of Canada’s largest airline.  Come onboard with us and watch your career take flight. APPLY NOW Diversity and inclusion: Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.  
    • edmonton, alberta
    • permanent
    Description Lieu : Edmonton, AB, Canada (sur place) Salaire : $16/heure Type d'emploi : Temps plein ou temps partiel  L'opportunité:En ce moment, Air Canada est à la recherche de spécialistes de l'expérience client pour se joindre à son équipe à l'aéroport d'Edmonton. Dans ce poste axé sur la clientèle, vos tâches seront d’assister nos clients aux comptoirs de l'aéroport et aux portes d’embarquement, et vous jouerez un rôle important afin d'assurer que nos vols soient prêts pour le départ à l'heure prévue en toute sécurité.Si vous êtes enthousiaste, attentionné et que vous aimez travailler avec les gens, vous pourriez être à deux doigts de décrocher le poste idéal. A quoi ressemble votre quotidien :En tant que spécialiste de l'expérience client à l'aéroport de Toronto, vous ferez partie d'une équipe dynamique et diversifiée représentant Air Canada en tant qu'hôtes et hôtesses au sol. Vous devrez également : - Procéder à l'enregistrement des passagers. - Préparer et émettre les billets et les cartes d'embarquement- Aider les passagers lors de l'embarquement prioritaire et donner les renseignements concernant les horaires et les itinéraires des vols.  Voici un vidéo pour vous donner une idée du rôle de spécialiste de l'expérience client : https://youtu.be/aTKy5mJ3fdE  Vos avantages:Étant l'un des principaux employeurs au Canada, nous tenons à ce que nos employés soient bien récompensés par une gamme d'avantages sociaux : - Le personnel d'Air Canada aime voyager et nous avons un des programmes de voyages les plus généreux de l’industrie pour nos employés. Vous et les membres de votre famille immédiate bénéficiez de tarifs spéciaux sur les billets d'avion dès le premier jour. - Choisissez comment vous souhaitez travailler avec nous. Nous proposons des postes à temps plein et à temps partiel.- Nous accordons de l'importance à votre bien-être, c'est pourquoi nous proposons un large éventail de régimes d'avantages sociaux, notamment les soins de santé et de soins dentaires, pour vous et votre famille. - Des outils de formation et de développement pour vous aider à exploiter pleinement  votre potentiel.  Qualifications  Compétences et expérience requises - Être entièrement vacciné contre le COVID-19 - Disponibilité pour suivre et réussir un programme de formation rémunéré de deux (2) à quatre (4) semaines à temps plein.  -  Disponible pour travailler des quarts de travail- Expérience antérieure du service à la clientèle  - Excellentes capacité de communication et bien travailler en équipe - Habiletés démontrées à résoudre des problèmes et  de gérer plusieurs tâches à la fois.- Capacité à travailler dans des délais stricts afin de maintenir les départs à l’heure.- Être admissible à travailler au Canada- Passer un contrôle sécuritaire et obtenir la carte de sécurité de Transports Canada (CIZR)- La priorité sera donnée aux candidats bilingues en anglais et en français. Toutefois, une attention particulière sera accordée aux candidats qui parlent couramment l'anglais et une ou plusieurs des langues préférées.  Laissez votre carrière prendre son envol Ne manquez pas cette occasion exceptionnelle de participer à la croissance et à l'expansion de la plus grande compagnie aérienne du Canada.  Montez à bord avec nous et voyez votre carrière prendre son envol. POSTULEZ MAINTENANT Diversité et inclusion : Air Canada est résolument engagée en faveur de la diversité et de l’inclusion et vise à créer un milieu de travail sain, accessible et gratifiant qui met en valeur la contribution unique de nos employés au succès de notre entreprise.En tant qu'employeur qui garantit l'égalité d'accès à l'emploi, nous encourageons les candidatures les plus diverses afin de pouvoir nous doter d’un effectif varié et représentatif de nos clients et des communautés où nous vivons et offrons nos services. 
    Description Lieu : Edmonton, AB, Canada (sur place) Salaire : $16/heure Type d'emploi : Temps plein ou temps partiel  L'opportunité:En ce moment, Air Canada est à la recherche de spécialistes de l'expérience client pour se joindre à son équipe à l'aéroport d'Edmonton. Dans ce poste axé sur la clientèle, vos tâches seront d’assister nos clients aux comptoirs de l'aéroport et aux portes d’embarquement, et vous jouerez un rôle important afin d'assurer que nos vols soient prêts pour le départ à l'heure prévue en toute sécurité.Si vous êtes enthousiaste, attentionné et que vous aimez travailler avec les gens, vous pourriez être à deux doigts de décrocher le poste idéal. A quoi ressemble votre quotidien :En tant que spécialiste de l'expérience client à l'aéroport de Toronto, vous ferez partie d'une équipe dynamique et diversifiée représentant Air Canada en tant qu'hôtes et hôtesses au sol. Vous devrez également : - Procéder à l'enregistrement des passagers. - Préparer et émettre les billets et les cartes d'embarquement- Aider les passagers lors de l'embarquement prioritaire et donner les renseignements concernant les horaires et les itinéraires des vols.  Voici un vidéo pour vous donner une idée du rôle de spécialiste de l'expérience client : https://youtu.be/aTKy5mJ3fdE  Vos avantages:Étant l'un des principaux employeurs au Canada, nous tenons à ce que nos employés soient bien récompensés par une gamme d'avantages sociaux : - Le personnel d'Air Canada aime voyager et nous avons un des programmes de voyages les plus généreux de l’industrie pour nos employés. Vous et les membres de votre famille immédiate bénéficiez de tarifs spéciaux sur les billets d'avion dès le premier jour. - Choisissez comment vous souhaitez travailler avec nous. Nous proposons des postes à temps plein et à temps partiel.- Nous accordons de l'importance à votre bien-être, c'est pourquoi nous proposons un large éventail de régimes d'avantages sociaux, notamment les soins de santé et de soins dentaires, pour vous et votre famille. - Des outils de formation et de développement pour vous aider à exploiter pleinement  votre potentiel.  Qualifications  Compétences et expérience requises - Être entièrement vacciné contre le COVID-19 - Disponibilité pour suivre et réussir un programme de formation rémunéré de deux (2) à quatre (4) semaines à temps plein.  -  Disponible pour travailler des quarts de travail- Expérience antérieure du service à la clientèle  - Excellentes capacité de communication et bien travailler en équipe - Habiletés démontrées à résoudre des problèmes et  de gérer plusieurs tâches à la fois.- Capacité à travailler dans des délais stricts afin de maintenir les départs à l’heure.- Être admissible à travailler au Canada- Passer un contrôle sécuritaire et obtenir la carte de sécurité de Transports Canada (CIZR)- La priorité sera donnée aux candidats bilingues en anglais et en français. Toutefois, une attention particulière sera accordée aux candidats qui parlent couramment l'anglais et une ou plusieurs des langues préférées.  Laissez votre carrière prendre son envol Ne manquez pas cette occasion exceptionnelle de participer à la croissance et à l'expansion de la plus grande compagnie aérienne du Canada.  Montez à bord avec nous et voyez votre carrière prendre son envol. POSTULEZ MAINTENANT Diversité et inclusion : Air Canada est résolument engagée en faveur de la diversité et de l’inclusion et vise à créer un milieu de travail sain, accessible et gratifiant qui met en valeur la contribution unique de nos employés au succès de notre entreprise.En tant qu'employeur qui garantit l'égalité d'accès à l'emploi, nous encourageons les candidatures les plus diverses afin de pouvoir nous doter d’un effectif varié et représentatif de nos clients et des communautés où nous vivons et offrons nos services. 
    • calgary, alberta
    • permanent
    Your challenge!Reporting to the Customer Service Supervisor, the  Customer Service Representative’s mission is to ensure that all incoming calls, emails and orders are handled quickly and efficiently integrated into daily operations to ensure exceptional customer service. You enter orders and document customer records in accordance with established procedures, rules and standards. You resolve any problems or order changes by collaborating with key stakeholders. You initiate the creation of material delivery documents in a way that respects your business partners' ability to meet demand. Finally, you provide a high-quality service to all your customers and suppliers by offering them customized solutions that target their needs and guarantee their satisfaction in order to maximize Cascades’ sales and profitability.Individual responsibilitiesAccountableEnsure fast and efficient handling of the need or order so as to satisfy the customer or supplierFollow up on the order or need, from handling to delivery or conclusion ResponsiblePerform real-time order entry and apply customer service procedures and standardsDocument your customer or supplier files based on customer service processes and business rulesCreate and maintain professional relationships with your customers and business partnersSolve any issues, manage complaints and inquiries, escalate to your supervisor or inform stakeholders when necessaryEstablish the level of an order or break down orders or needs in accordance with business rulesValidate the status of orders or material supplies and communicate it to customers or suppliersPlace orders according to customer consignment and replenishment inventory levelsApply discounts and surcharges as requiredInform stakeholders in cases of changes in orders or material supplies in relation to the production order statusEnsure the accuracy of prices and order data, or customer or supplier material supply in the systemInitiate the creation of order delivery documents in compliance with the capacities and coordinate shipments and transport usage in an optimal and economic wayUpdate customer on inventory status, delivery dates and other specific material order or supply requirements.Manage backorder processing, in accordance with guidelinesCreate returns (follow up on the order or need, from handling to delivery or conclusion)Experiences and strengthsDEC (college diploma) in administration and/or operations management or equivalent experience2 to 5 years of relevant experience in a manufacturing sectorProficiency with various computer tools including Microsoft Office and SAPProficiency in French and English that allows you to express yourself clearly and conciselyAbility to act and react quickly while working on a number of files at the same timeCollaborative spirit needed to work closely with all team membersCustomer-centric approach and excellent communication and listening skillsAbility to work independentlyAbility to adapt quickly and a high level of agility in order to respond to the various stakeholders’ needsAbility to develop a deep understanding of the operational context, customer businesses and Cascades' value propositionInterest in problem solving, ability to self prioritize daily tasks and work in a fast-paced environmentAbility to multi-task and provide multi-service support (phone, email, online systems)Exemplary rigour in carrying out your responsibilitiesCore competencies defined for this jobClient-focusFlexibility and ability to adaptRigourActive listeningAutonomyAction-based focusCascades believes in the success of an inclusive organization that values diversity within its team. All qualified candidates will be considered for this position in a fair manner.Use of the masculine in our communications refers equally to both men and women. 
    Your challenge!Reporting to the Customer Service Supervisor, the  Customer Service Representative’s mission is to ensure that all incoming calls, emails and orders are handled quickly and efficiently integrated into daily operations to ensure exceptional customer service. You enter orders and document customer records in accordance with established procedures, rules and standards. You resolve any problems or order changes by collaborating with key stakeholders. You initiate the creation of material delivery documents in a way that respects your business partners' ability to meet demand. Finally, you provide a high-quality service to all your customers and suppliers by offering them customized solutions that target their needs and guarantee their satisfaction in order to maximize Cascades’ sales and profitability.Individual responsibilitiesAccountableEnsure fast and efficient handling of the need or order so as to satisfy the customer or supplierFollow up on the order or need, from handling to delivery or conclusion ResponsiblePerform real-time order entry and apply customer service procedures and standardsDocument your customer or supplier files based on customer service processes and business rulesCreate and maintain professional relationships with your customers and business partnersSolve any issues, manage complaints and inquiries, escalate to your supervisor or inform stakeholders when necessaryEstablish the level of an order or break down orders or needs in accordance with business rulesValidate the status of orders or material supplies and communicate it to customers or suppliersPlace orders according to customer consignment and replenishment inventory levelsApply discounts and surcharges as requiredInform stakeholders in cases of changes in orders or material supplies in relation to the production order statusEnsure the accuracy of prices and order data, or customer or supplier material supply in the systemInitiate the creation of order delivery documents in compliance with the capacities and coordinate shipments and transport usage in an optimal and economic wayUpdate customer on inventory status, delivery dates and other specific material order or supply requirements.Manage backorder processing, in accordance with guidelinesCreate returns (follow up on the order or need, from handling to delivery or conclusion)Experiences and strengthsDEC (college diploma) in administration and/or operations management or equivalent experience2 to 5 years of relevant experience in a manufacturing sectorProficiency with various computer tools including Microsoft Office and SAPProficiency in French and English that allows you to express yourself clearly and conciselyAbility to act and react quickly while working on a number of files at the same timeCollaborative spirit needed to work closely with all team membersCustomer-centric approach and excellent communication and listening skillsAbility to work independentlyAbility to adapt quickly and a high level of agility in order to respond to the various stakeholders’ needsAbility to develop a deep understanding of the operational context, customer businesses and Cascades' value propositionInterest in problem solving, ability to self prioritize daily tasks and work in a fast-paced environmentAbility to multi-task and provide multi-service support (phone, email, online systems)Exemplary rigour in carrying out your responsibilitiesCore competencies defined for this jobClient-focusFlexibility and ability to adaptRigourActive listeningAutonomyAction-based focusCascades believes in the success of an inclusive organization that values diversity within its team. All qualified candidates will be considered for this position in a fair manner.Use of the masculine in our communications refers equally to both men and women. 
    • calgary, alberta
    • permanent
    Your challenge!Cascades Recovery + currently has an immediate opening for a full time Sales Representatve/Fiber Purchaser for the Calgary team.This position is responsible for new business development activities in the City of Calgary and surrounding areas.Activities are related to the acquisition of desired recyclable materials and the sale of services related tomaterial recovery by promoting Cascades Recovery+ to new clients.Why Work at Cascades?The Company offers a competitive salary commensurate with skills and experience, with further increases based on job performance.A complete benefit package is provided (extended health, dental, life insurance, Employee Wellness programs, EFAP, LTD, etc.)Matching RRSP Plans and Stock OptionsCompetitive Vacation PackageQuarterly BonusProfit SharingROLES & RESPONSIBILITIES:1. Work in conjunction with the Western Regional Manager of Supply Development to develop sales and marketing strategies for acquiring new clients and to ensure continued market growth. Verifies new proposals and bids with management prior to customer presentation.2. Establish and maintain a thorough understanding of the identified market area, including but not limited to new account opportunities, monitoring competitors through marketplace intel etc.3. Robust cold calling and or tele prospecting to uncover new business leads, set appointments, make effective qualifying sales calls, and manage sales cycle to close new business.4. Utilize consultative selling skills to identify client needs, translate them into valuable solutions resulting in the acquisition of new accounts.5. Confidently build customer relationships with decision-making level contacts6. Coordinate sales efforts with internal departments/stakeholders.7. Prepare and present client specific, solution-based proposals and or boardroom presentations.8. Negotiate and secure service agreements.9. Meet and/or exceed monthly sales targets.10. Keep management informed through the submission of weekly sales reports and review meetings.11. Capture all potential new account information from cold calls and record it using the Cascades Recovery Prospect Tracker; the tracker must be updated a minimum of every two weeks.12. Attends and presents at trade shows and participates in professional organizations.This job description indicates the general nature and level of work, duties, and responsibilities expected of the incumbent. The incumbent may be asked to perform other duties as required. The job description may be changed if needed as determined by the Company.POSITION REQUIREMENTS:Education• Post-secondary education and / or equivalent experience.Skills/Experience:• Five years’ previous experience in a “hunter” role, new business sales, is preferred.• Experience in a related industry (recycling, waste management, etc.) is an asset.• Customer centric mentality• Excellent oral and written communication skills and the ability to make effective presentations.• Detail oriented• Strong organizational and time management skills.• Strong working knowledge of computer programs (Excel, Word, Outlook, etc.)• Good analytical and problem-solving skills• Must have a valid drivers’ license and a clean driving recordPHYSICAL DEMANDS• Requirement to spend a percentage of the workday in vehicle while driving within the market area. Normal physical office demands for use of computer.WORK ENVIRONMENT• Normal office environment with some exposure to outside weather conditions when driving to meet clien
    Your challenge!Cascades Recovery + currently has an immediate opening for a full time Sales Representatve/Fiber Purchaser for the Calgary team.This position is responsible for new business development activities in the City of Calgary and surrounding areas.Activities are related to the acquisition of desired recyclable materials and the sale of services related tomaterial recovery by promoting Cascades Recovery+ to new clients.Why Work at Cascades?The Company offers a competitive salary commensurate with skills and experience, with further increases based on job performance.A complete benefit package is provided (extended health, dental, life insurance, Employee Wellness programs, EFAP, LTD, etc.)Matching RRSP Plans and Stock OptionsCompetitive Vacation PackageQuarterly BonusProfit SharingROLES & RESPONSIBILITIES:1. Work in conjunction with the Western Regional Manager of Supply Development to develop sales and marketing strategies for acquiring new clients and to ensure continued market growth. Verifies new proposals and bids with management prior to customer presentation.2. Establish and maintain a thorough understanding of the identified market area, including but not limited to new account opportunities, monitoring competitors through marketplace intel etc.3. Robust cold calling and or tele prospecting to uncover new business leads, set appointments, make effective qualifying sales calls, and manage sales cycle to close new business.4. Utilize consultative selling skills to identify client needs, translate them into valuable solutions resulting in the acquisition of new accounts.5. Confidently build customer relationships with decision-making level contacts6. Coordinate sales efforts with internal departments/stakeholders.7. Prepare and present client specific, solution-based proposals and or boardroom presentations.8. Negotiate and secure service agreements.9. Meet and/or exceed monthly sales targets.10. Keep management informed through the submission of weekly sales reports and review meetings.11. Capture all potential new account information from cold calls and record it using the Cascades Recovery Prospect Tracker; the tracker must be updated a minimum of every two weeks.12. Attends and presents at trade shows and participates in professional organizations.This job description indicates the general nature and level of work, duties, and responsibilities expected of the incumbent. The incumbent may be asked to perform other duties as required. The job description may be changed if needed as determined by the Company.POSITION REQUIREMENTS:Education• Post-secondary education and / or equivalent experience.Skills/Experience:• Five years’ previous experience in a “hunter” role, new business sales, is preferred.• Experience in a related industry (recycling, waste management, etc.) is an asset.• Customer centric mentality• Excellent oral and written communication skills and the ability to make effective presentations.• Detail oriented• Strong organizational and time management skills.• Strong working knowledge of computer programs (Excel, Word, Outlook, etc.)• Good analytical and problem-solving skills• Must have a valid drivers’ license and a clean driving recordPHYSICAL DEMANDS• Requirement to spend a percentage of the workday in vehicle while driving within the market area. Normal physical office demands for use of computer.WORK ENVIRONMENT• Normal office environment with some exposure to outside weather conditions when driving to meet clien

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