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    • vancouver, british columbia
    • permanent
    • $40,000 - $42,000 per year
    Si vous répondez ''oui'' aux questions suivantes, vous DEVEZ postuler à cette offre d'emploi.- Vous êtes intéressé par le monde bancaire ?- Vous parlez couramment le français et l'anglais ?- Avez-vous une expérience pertinente en service à la clientèle, au téléphone et en centres d'appels ?- Êtes-vous un excellent communicateur et une personne sociable ?Notre client est actuellement à la recherche de représentants du service à la clientèle qui travailleront dans son centre de conseils. C'est votre chance de faire partie d'une équipe qui est au cœur de l'une des plus grandes institutions financières au Canada. - Poste : Agent au service à la clientèle - Centre de Conseils- Lieu de travail : Travail à domicile- Heures d'ouverture : l'entreprise est ouverte du lundi au dimanche, de 6 h à minuit- Temps plein- Date de début : 15 février- Formation : 9 semaines de formation, effectuées à distance (6 semaines de théorie + 3 semaines au téléphone)Avantages- 40K à 42K par an selon l'expérience- Poste permanent, à temps plein- Institution financière bien connue et réputée - Développement et croissance de carrière, possibilités d'avancement- Avantages sociaux et vacances payées- Travail à distance à 100%- Programmes de primes Responsabilités- Appels entrants- Dialoguer avec les clients de manière amicale, serviable et empathique.- Fournir des services et des renseignements bancaires tels que le solde du compte, les transferts de solde, les demandes de renseignements sur les cartes de crédit/les augmentations de limite/les demandes, etc. - Informer et conseiller les clients et s'assurer qu'ils sont pris en charge par le service approprié, le cas échéant.Qualifications- Expérience pertinente en service à la clientèle (6 mois minimum)- Expérience au téléphone est un atout- Expérience en centre d'appels, un atout- BILINGUE- Bonnes connaissances de base en informatique et vitesse de frappe acceptable- Être capable de prendre un volume élevé d'appels (60-80 appels par jour par jour)- Grande capacité à effectuer plusieurs tâches à la foisSommaireCe poste ne sera pas disponible longtemps ! Les entretiens auront lieu bientôt.Si vous ou quelqu'un que vous connaissez êtes intéressé par cette opportunité, veuillez postuler en suivant l'une des options suivantes :1. Postulez directement sur cette annonce ;2. Postulez sur notre site Web à l'adresse www.randstad.ca ;3. Envoyez votre curriculum vitae à jour à tina.aramouni@randstad.ca et ajoutez la ligne d'objet : "Agent du service clientèle - Centre de Conseils".Randstad Canada s'est engagée à se doter d'un effectif compétent qui reflète la diversité de la population canadienne. Par conséquent, Randstad accueille favorablement les demandes d'emploi des femmes, des peuples autochtones, des minorités ethniques, des personnes handicapées, des personnes de toutes orientations et identités sexuelles, des minorités visibles, et d'autres personnes qui pourraient contribuer à une plus grande diversité. Randstad Canada s'est aussi engagée à instaurer des processus de sélection et un milieu de travail inclusifs et exempts d'obstacles. Si l'on communique avec vous au sujet d'une possibilité d'emploi ou pour des examens, veuillez faire part au représentant ou à votre succursale locale, en temps opportun, de vos besoins pour lesquels des mesures d'adaptation doivent être prises pour vous permettre une évaluation juste et équitable. Les renseignements reçus au sujet de mesures d'adaptation seront traités confidentiellement.Veuillez svp communiquer avec votre succursale locale pour tout commentaire sur l’équité ainsi que pour tout besoin d’accommodement.
    Si vous répondez ''oui'' aux questions suivantes, vous DEVEZ postuler à cette offre d'emploi.- Vous êtes intéressé par le monde bancaire ?- Vous parlez couramment le français et l'anglais ?- Avez-vous une expérience pertinente en service à la clientèle, au téléphone et en centres d'appels ?- Êtes-vous un excellent communicateur et une personne sociable ?Notre client est actuellement à la recherche de représentants du service à la clientèle qui travailleront dans son centre de conseils. C'est votre chance de faire partie d'une équipe qui est au cœur de l'une des plus grandes institutions financières au Canada. - Poste : Agent au service à la clientèle - Centre de Conseils- Lieu de travail : Travail à domicile- Heures d'ouverture : l'entreprise est ouverte du lundi au dimanche, de 6 h à minuit- Temps plein- Date de début : 15 février- Formation : 9 semaines de formation, effectuées à distance (6 semaines de théorie + 3 semaines au téléphone)Avantages- 40K à 42K par an selon l'expérience- Poste permanent, à temps plein- Institution financière bien connue et réputée - Développement et croissance de carrière, possibilités d'avancement- Avantages sociaux et vacances payées- Travail à distance à 100%- Programmes de primes Responsabilités- Appels entrants- Dialoguer avec les clients de manière amicale, serviable et empathique.- Fournir des services et des renseignements bancaires tels que le solde du compte, les transferts de solde, les demandes de renseignements sur les cartes de crédit/les augmentations de limite/les demandes, etc. - Informer et conseiller les clients et s'assurer qu'ils sont pris en charge par le service approprié, le cas échéant.Qualifications- Expérience pertinente en service à la clientèle (6 mois minimum)- Expérience au téléphone est un atout- Expérience en centre d'appels, un atout- BILINGUE- Bonnes connaissances de base en informatique et vitesse de frappe acceptable- Être capable de prendre un volume élevé d'appels (60-80 appels par jour par jour)- Grande capacité à effectuer plusieurs tâches à la foisSommaireCe poste ne sera pas disponible longtemps ! Les entretiens auront lieu bientôt.Si vous ou quelqu'un que vous connaissez êtes intéressé par cette opportunité, veuillez postuler en suivant l'une des options suivantes :1. Postulez directement sur cette annonce ;2. Postulez sur notre site Web à l'adresse www.randstad.ca ;3. Envoyez votre curriculum vitae à jour à tina.aramouni@randstad.ca et ajoutez la ligne d'objet : "Agent du service clientèle - Centre de Conseils".Randstad Canada s'est engagée à se doter d'un effectif compétent qui reflète la diversité de la population canadienne. Par conséquent, Randstad accueille favorablement les demandes d'emploi des femmes, des peuples autochtones, des minorités ethniques, des personnes handicapées, des personnes de toutes orientations et identités sexuelles, des minorités visibles, et d'autres personnes qui pourraient contribuer à une plus grande diversité. Randstad Canada s'est aussi engagée à instaurer des processus de sélection et un milieu de travail inclusifs et exempts d'obstacles. Si l'on communique avec vous au sujet d'une possibilité d'emploi ou pour des examens, veuillez faire part au représentant ou à votre succursale locale, en temps opportun, de vos besoins pour lesquels des mesures d'adaptation doivent être prises pour vous permettre une évaluation juste et équitable. Les renseignements reçus au sujet de mesures d'adaptation seront traités confidentiellement.Veuillez svp communiquer avec votre succursale locale pour tout commentaire sur l’équité ainsi que pour tout besoin d’accommodement.
    • vancouver, british columbia
    • permanent
    • $40,000 - $42,000 per year
    If you answer ''yes'' to the following questions, you HAVE to apply on this job opportunity.- Are you interested in the banking world?- Are you fluent in both French and English?- Do you have relevant customer service, phone, and call center experience?- Are you a great communicator and a people person?Our client is currently looking for customer service representatives who will work in their advice centre. This is your chance to be part of a team that is at the heart of one of the largest financial institutions in Canada. - Position: Customer Service Agent - Advice Centre- Location: Work from home- Hours of Operation: business operates Monday - Sunday, between the hours of 6 AM - midnight - Full time- Start Date: February 15th- Training: 9 weeks training, done remotely (6 weeks of theory + 3 weeks on the phone)Advantages- 40K to 42K per year depending on experience- Permanent, full time position- Well known and reputable financial institution - Development & career growth, advancement possibilities- 100% benefits and paid vacation- 100% remote work- Bonus programs Responsibilities- Inbound calls- Engage with clients in a friendly, helpful, and empathetic manner- Provide banking services and information such as account balance, balance transfers, credit card inquiries/limit increases/applications, etc. - Educate, provide advice to clients, and ensure they are taken care of by the appropriate department if applicable.Qualifications- Relevant customer service experience (6 months min.)- Phone experience is an asset- Call center experience is an asset- BILINGUAL- Good computer and keyboarding skills- Being able to take a high volume of calls (60-80 calls a day per day)- Great multitaskerSummaryThis role will not be available for long! Interviews happening soon.If you or someone you know is interested in this opportunity, please apply by following one of the following options:1. Apply directly to this posting;2. Apply on our website at www.randstad.ca;3. Send your current up-to-date resume to tina.aramouni@randstad.ca and add the subject line: "Customer Service Agent - Advice Centre".Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    If you answer ''yes'' to the following questions, you HAVE to apply on this job opportunity.- Are you interested in the banking world?- Are you fluent in both French and English?- Do you have relevant customer service, phone, and call center experience?- Are you a great communicator and a people person?Our client is currently looking for customer service representatives who will work in their advice centre. This is your chance to be part of a team that is at the heart of one of the largest financial institutions in Canada. - Position: Customer Service Agent - Advice Centre- Location: Work from home- Hours of Operation: business operates Monday - Sunday, between the hours of 6 AM - midnight - Full time- Start Date: February 15th- Training: 9 weeks training, done remotely (6 weeks of theory + 3 weeks on the phone)Advantages- 40K to 42K per year depending on experience- Permanent, full time position- Well known and reputable financial institution - Development & career growth, advancement possibilities- 100% benefits and paid vacation- 100% remote work- Bonus programs Responsibilities- Inbound calls- Engage with clients in a friendly, helpful, and empathetic manner- Provide banking services and information such as account balance, balance transfers, credit card inquiries/limit increases/applications, etc. - Educate, provide advice to clients, and ensure they are taken care of by the appropriate department if applicable.Qualifications- Relevant customer service experience (6 months min.)- Phone experience is an asset- Call center experience is an asset- BILINGUAL- Good computer and keyboarding skills- Being able to take a high volume of calls (60-80 calls a day per day)- Great multitaskerSummaryThis role will not be available for long! Interviews happening soon.If you or someone you know is interested in this opportunity, please apply by following one of the following options:1. Apply directly to this posting;2. Apply on our website at www.randstad.ca;3. Send your current up-to-date resume to tina.aramouni@randstad.ca and add the subject line: "Customer Service Agent - Advice Centre".Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • victoria, british columbia
    • permanent
    • $47,300 per year
    Are you looking for a new position that will allow you to develop your customer service expertise while learning new skills? Do you enjoy talking to different people every day and helping them? We're looking for dynamic and experienced individuals who love to provide a welcoming atmosphere to customers, while working from the comfort of your own home.This is a full time contract to permanent position, currently work from home. Head office is located in Victoria.Type: Full TimeLocation: Victoria - Work from home (will be hybrid work from home/in office, no return to office plans in place at this time)Pay: $47,300 annuallyStart Date: February 7th, 2022Schedule: Monday - Friday (some Saturdays, voluntarily)Hours: 8AM- 6PM (you can be scheduled for any shift between these hours of operation)Get your foot in the door with a great companyStart your career in InsuranceAdvantages- Full time hours- Permanent position- Competitive pay- Work from home- Equipment provided- Insurance experience gained- Work for a well known organizationResponsibilities- Taking inbound calls from customers- Answering any questions they may have about their policies- Updating account information after every transaction- Some email correspondence- Processing claims- Provide top notch service on every call- Achieve quality service by assessing & responding to client needsQualifications- Customer service/ call center experience is required- Excellent communication skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Bilingual in French is an asset- Position dependent on successful completion of criminal and credit background checkSummaryAre you the ideal candidate for this role? Would you like to work for a leading insurance company? Send us your updated CV with the subject: "CSR- Insurance": arshdeep.dhillon@randstad.caFurthermore, if you know people interested in similar positions, please do not hesitate to send them our contact details; it will be a pleasure to meet them!human forwardRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you looking for a new position that will allow you to develop your customer service expertise while learning new skills? Do you enjoy talking to different people every day and helping them? We're looking for dynamic and experienced individuals who love to provide a welcoming atmosphere to customers, while working from the comfort of your own home.This is a full time contract to permanent position, currently work from home. Head office is located in Victoria.Type: Full TimeLocation: Victoria - Work from home (will be hybrid work from home/in office, no return to office plans in place at this time)Pay: $47,300 annuallyStart Date: February 7th, 2022Schedule: Monday - Friday (some Saturdays, voluntarily)Hours: 8AM- 6PM (you can be scheduled for any shift between these hours of operation)Get your foot in the door with a great companyStart your career in InsuranceAdvantages- Full time hours- Permanent position- Competitive pay- Work from home- Equipment provided- Insurance experience gained- Work for a well known organizationResponsibilities- Taking inbound calls from customers- Answering any questions they may have about their policies- Updating account information after every transaction- Some email correspondence- Processing claims- Provide top notch service on every call- Achieve quality service by assessing & responding to client needsQualifications- Customer service/ call center experience is required- Excellent communication skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Bilingual in French is an asset- Position dependent on successful completion of criminal and credit background checkSummaryAre you the ideal candidate for this role? Would you like to work for a leading insurance company? Send us your updated CV with the subject: "CSR- Insurance": arshdeep.dhillon@randstad.caFurthermore, if you know people interested in similar positions, please do not hesitate to send them our contact details; it will be a pleasure to meet them!human forwardRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • vancouver, british columbia
    • permanent
    • $47,300 per year
    Are you looking for a new position that will allow you to develop your customer service expertise while learning new skills? Do you enjoy talking to different people every day and helping them? We're looking for dynamic and experienced individuals who love to provide a welcoming atmosphere to customers, while working from the comfort of your own home.This is a full time contract to permanent position, currently work from home. Head office is located in Vancouver.Type: Full TimeLocation: Vancouver - Work from home (will be hybrid work from home/in office eventually, no return to office plans in place at this time)Pay: $47,300 annuallyStart Date: February 7thSchedule: Monday - Friday (some Saturday voluntarily)Hours: 8AM- 6PM (you can be scheduled for any shift between these hours of operation)Get your foot in the door with a great companyStart your career in InsuranceAdvantages- Full time hours- Permanent position- Competitive pay- Work from home- Equipment provided- Insurance experience gained- Work for a well known organizationResponsibilities- Taking inbound calls from customers- Answering any questions they may have about their policies- Updating account information after every transaction- Some email correspondence- Processing claims- Provide top notch service on every call- Achieve quality service by assessing & responding to client needsQualifications- Customer service/ call center experience is required- Excellent communication skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Bilingual in French is an asset- Position dependent on successful completion of criminal and credit background checkSummaryAre you the ideal candidate for this role? Would you like to work for a leading insurance company? Send us your updated CV with the subject: "CSR- Insurance": arshdeep.dhillon@randstad.caFurthermore, if you know people interested in similar positions, please do not hesitate to send them our contact details; it will be a pleasure to meet them!human forwardRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you looking for a new position that will allow you to develop your customer service expertise while learning new skills? Do you enjoy talking to different people every day and helping them? We're looking for dynamic and experienced individuals who love to provide a welcoming atmosphere to customers, while working from the comfort of your own home.This is a full time contract to permanent position, currently work from home. Head office is located in Vancouver.Type: Full TimeLocation: Vancouver - Work from home (will be hybrid work from home/in office eventually, no return to office plans in place at this time)Pay: $47,300 annuallyStart Date: February 7thSchedule: Monday - Friday (some Saturday voluntarily)Hours: 8AM- 6PM (you can be scheduled for any shift between these hours of operation)Get your foot in the door with a great companyStart your career in InsuranceAdvantages- Full time hours- Permanent position- Competitive pay- Work from home- Equipment provided- Insurance experience gained- Work for a well known organizationResponsibilities- Taking inbound calls from customers- Answering any questions they may have about their policies- Updating account information after every transaction- Some email correspondence- Processing claims- Provide top notch service on every call- Achieve quality service by assessing & responding to client needsQualifications- Customer service/ call center experience is required- Excellent communication skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Bilingual in French is an asset- Position dependent on successful completion of criminal and credit background checkSummaryAre you the ideal candidate for this role? Would you like to work for a leading insurance company? Send us your updated CV with the subject: "CSR- Insurance": arshdeep.dhillon@randstad.caFurthermore, if you know people interested in similar positions, please do not hesitate to send them our contact details; it will be a pleasure to meet them!human forwardRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • vancouver, british columbia
    • permanent
    Votre défi!Sous la responsabilité du Directeur des ventes, le Représentant ou la Représentante des ventes sénior a pour mission d'accroître les revenus de l'entreprise en mettant en œuvre le plan d'affaires de son groupe en termes de rentabilité des ventes, de croissance et de pénétration des comptes pour la région, le marché et le portefeuille sous sa responsabilité. Vous vous tenez au courant de l'évolution des besoins des clients et des opportunités de marché tout en poursuivant vos initiatives de vente et en établissant et en gérant le plan d'action des comptes régionaux. Vous travaillez en étroite collaboration avec les équipes du Marketing et des Ventes pour fournir des informations sur le marché, ajuster la stratégie marketing et mettre à jour les profils des clients et les données sur leurs besoins. Vous recherchez également des possibilités de développer les comptes existants et futurs. Enfin, vous devez établir et entretenir des relations solides avec vos clients pour assurer un excellent service à la clientèle et maximiser la rentabilité de votre secteur.Vos responsabilités Imputable De maintenir et accroître les revenus de ses comptes De soutenir la création et la négociation de contrats pour ses comptes D’approuver et suivre les objectifs du plan de compte conformément aux lignes directrices établies De faciliter l'intégration et assurer une approche cohérente des clients parmi les SBU de Cascades D’établir et développer des relations clés à tous les niveaux de l'organisation du compte (achats, gestion des catégories, tarification, technique, comptabilité, contrôle de la qualité) Responsable Valider les devis et les prix pour toutes les régions et tous les marchés en fonction des fourchettes de marge Éduquer et former les clients sur les produits et les solutions Gérer la création et la négociation de contrats pour les comptes régionaux Élaborer et gérer des plans de comptes pour les comptes régionaux selon des lignes directrices spécifiques (c'est-à-dire les revenus) Fournir une prévision détaillée et précise des ventes à l’équipe Maintenir d'excellentes relations avec les clients et veiller à leur satisfaction Suivi des objectifs du plan de compte pour les comptes majeurs selon les lignes directrices établies Utiliser et mettre à jour le CRM Gérer principalement des clients classés dans les catégories A et B Votre bagage et vos forces Une approche axée sur le client Capacité à identifier les besoins des clients, leurs problèmes, leurs intérêts, leurs activités concurrentielles et le potentiel pour de nouveaux produits et services Capacité à faire la démonstration de produits et de solutions ; participation active au transfert de connaissances sur les solutions de Cascades au sein de notre équipe de vente et auprès des clients Personne autonome Capacité à communiquer efficacement et à présenter des solutions Connaissance supérieure du marché et des clients/consommateurs De fortes capacités d'influence et de leadership Maîtrise de la négociation avec de fortes capacités de réseautage qui permettent de rester à l'écoute des clients et des signaux du marché pour saisir les opportunités Capacité à développer une compréhension approfondie de l'offre de Cascades afin d'identifier et de signaler les opportunités de ventes croisées Capacité à être l'expert du marché au sein de notre organisation Capacité à participer activement, avec les directeurs de comptes, aux phases clés du processus de vente avec les clients potentiels Capacité à promouvoir une image positive de l'entreprise et à développer des relations à long terme avec les clients Compétences comportementales reliées à ce posteOrientation clientPersévéranceImputabilitéÉcoute activeAutonomieOrientation vers l’action
    Votre défi!Sous la responsabilité du Directeur des ventes, le Représentant ou la Représentante des ventes sénior a pour mission d'accroître les revenus de l'entreprise en mettant en œuvre le plan d'affaires de son groupe en termes de rentabilité des ventes, de croissance et de pénétration des comptes pour la région, le marché et le portefeuille sous sa responsabilité. Vous vous tenez au courant de l'évolution des besoins des clients et des opportunités de marché tout en poursuivant vos initiatives de vente et en établissant et en gérant le plan d'action des comptes régionaux. Vous travaillez en étroite collaboration avec les équipes du Marketing et des Ventes pour fournir des informations sur le marché, ajuster la stratégie marketing et mettre à jour les profils des clients et les données sur leurs besoins. Vous recherchez également des possibilités de développer les comptes existants et futurs. Enfin, vous devez établir et entretenir des relations solides avec vos clients pour assurer un excellent service à la clientèle et maximiser la rentabilité de votre secteur.Vos responsabilités Imputable De maintenir et accroître les revenus de ses comptes De soutenir la création et la négociation de contrats pour ses comptes D’approuver et suivre les objectifs du plan de compte conformément aux lignes directrices établies De faciliter l'intégration et assurer une approche cohérente des clients parmi les SBU de Cascades D’établir et développer des relations clés à tous les niveaux de l'organisation du compte (achats, gestion des catégories, tarification, technique, comptabilité, contrôle de la qualité) Responsable Valider les devis et les prix pour toutes les régions et tous les marchés en fonction des fourchettes de marge Éduquer et former les clients sur les produits et les solutions Gérer la création et la négociation de contrats pour les comptes régionaux Élaborer et gérer des plans de comptes pour les comptes régionaux selon des lignes directrices spécifiques (c'est-à-dire les revenus) Fournir une prévision détaillée et précise des ventes à l’équipe Maintenir d'excellentes relations avec les clients et veiller à leur satisfaction Suivi des objectifs du plan de compte pour les comptes majeurs selon les lignes directrices établies Utiliser et mettre à jour le CRM Gérer principalement des clients classés dans les catégories A et B Votre bagage et vos forces Une approche axée sur le client Capacité à identifier les besoins des clients, leurs problèmes, leurs intérêts, leurs activités concurrentielles et le potentiel pour de nouveaux produits et services Capacité à faire la démonstration de produits et de solutions ; participation active au transfert de connaissances sur les solutions de Cascades au sein de notre équipe de vente et auprès des clients Personne autonome Capacité à communiquer efficacement et à présenter des solutions Connaissance supérieure du marché et des clients/consommateurs De fortes capacités d'influence et de leadership Maîtrise de la négociation avec de fortes capacités de réseautage qui permettent de rester à l'écoute des clients et des signaux du marché pour saisir les opportunités Capacité à développer une compréhension approfondie de l'offre de Cascades afin d'identifier et de signaler les opportunités de ventes croisées Capacité à être l'expert du marché au sein de notre organisation Capacité à participer activement, avec les directeurs de comptes, aux phases clés du processus de vente avec les clients potentiels Capacité à promouvoir une image positive de l'entreprise et à développer des relations à long terme avec les clients Compétences comportementales reliées à ce posteOrientation clientPersévéranceImputabilitéÉcoute activeAutonomieOrientation vers l’action
    • vancouver, british columbia
    • permanent
    Your challenge!Reporting to the Sales Manager, the Business Development Manager's mission is to increase the company's revenues by implementing his or her group's business plan in terms of sales profitability, growth and account penetration for the region, market and portfolio under his or her responsibility.  You work closely with the Cascades Tissue Group Marketing and Sales teams to provide market intelligence, adjust the marketing strategy and update customer profiles and needs data. Client Management, both with existing clients and future clients will be a focus for someone in this role.Qualified candidates for this position may be located in Vancouver BC, Calgary AB or Edmonton AB (or nearby) - This is a home office position with travel expectations.Individual responsibilities•    Work in conjunction with the Sales Director - Distribution to develop sales and marketing strategies for acquiring new clients and to ensure continued market growth.  •    Work very closely with Cascades authorized distributors and their sales teams in the region to build/expand Cascades wallet share at those distribution partners.•    Identify new distribution opportunities meeting the required Cascades guidelines.•    Establish and maintain a thorough understanding of the identified market area, including but not limited to new account opportunities, monitoring competitors through marketplace intel etc.•    Robust sales skills, excellent prospecting skills to uncover new business leads, set appointments, make effective qualifying sales calls, and manage sales cycle to close new business.•    Utilize consultative selling skills to identify client needs, translate them into valuable solutions resulting in the acquisition of new accounts.•    Confidently build customer relationships with decision-making level contacts•    Coordinate sales efforts with internal departments/stakeholders.•    Prepare and present client specific, solution- based proposals and or boardroom presentations.•    Negotiate pricing contracts with end users/distributor sales teams•    Meet and or exceed monthly sales targets. Experiences and strengths•    Bachelor's degree in business, sales or marketing would be an asset or equivalent experience•    Five years’ previous experience in a sales/business development role, new business sales, is preferred.   Experience in a related industry (consumer packaged goods/distribution/Jan San industry) would be a definite asset.•    Experience in B2B selling is required.•    Detail oriented•    Customer centric mentality•    Excellent oral and written communication skills and the ability to make effective presentations in person and virtually.•    Strong organizational and time management skills. •    Ability to work independently and as a part of a team.•    Working knowledge of computer programs (Excel, Word, Outlook, etc.) and CRM systems.•    Good analytical and problem-solving skills•    Must have a valid drivers’ license and have a clean driving record•    Requirement to spend a percentage of the workday in vehicle while driving within the market area. Core competencies defined for this jobClient-focusPerseveranceAccountabilityActive listeningAutonomyAction-based focus
    Your challenge!Reporting to the Sales Manager, the Business Development Manager's mission is to increase the company's revenues by implementing his or her group's business plan in terms of sales profitability, growth and account penetration for the region, market and portfolio under his or her responsibility.  You work closely with the Cascades Tissue Group Marketing and Sales teams to provide market intelligence, adjust the marketing strategy and update customer profiles and needs data. Client Management, both with existing clients and future clients will be a focus for someone in this role.Qualified candidates for this position may be located in Vancouver BC, Calgary AB or Edmonton AB (or nearby) - This is a home office position with travel expectations.Individual responsibilities•    Work in conjunction with the Sales Director - Distribution to develop sales and marketing strategies for acquiring new clients and to ensure continued market growth.  •    Work very closely with Cascades authorized distributors and their sales teams in the region to build/expand Cascades wallet share at those distribution partners.•    Identify new distribution opportunities meeting the required Cascades guidelines.•    Establish and maintain a thorough understanding of the identified market area, including but not limited to new account opportunities, monitoring competitors through marketplace intel etc.•    Robust sales skills, excellent prospecting skills to uncover new business leads, set appointments, make effective qualifying sales calls, and manage sales cycle to close new business.•    Utilize consultative selling skills to identify client needs, translate them into valuable solutions resulting in the acquisition of new accounts.•    Confidently build customer relationships with decision-making level contacts•    Coordinate sales efforts with internal departments/stakeholders.•    Prepare and present client specific, solution- based proposals and or boardroom presentations.•    Negotiate pricing contracts with end users/distributor sales teams•    Meet and or exceed monthly sales targets. Experiences and strengths•    Bachelor's degree in business, sales or marketing would be an asset or equivalent experience•    Five years’ previous experience in a sales/business development role, new business sales, is preferred.   Experience in a related industry (consumer packaged goods/distribution/Jan San industry) would be a definite asset.•    Experience in B2B selling is required.•    Detail oriented•    Customer centric mentality•    Excellent oral and written communication skills and the ability to make effective presentations in person and virtually.•    Strong organizational and time management skills. •    Ability to work independently and as a part of a team.•    Working knowledge of computer programs (Excel, Word, Outlook, etc.) and CRM systems.•    Good analytical and problem-solving skills•    Must have a valid drivers’ license and have a clean driving record•    Requirement to spend a percentage of the workday in vehicle while driving within the market area. Core competencies defined for this jobClient-focusPerseveranceAccountabilityActive listeningAutonomyAction-based focus
    • vancouver, british columbia
    • permanent
    Description Location: Vancouver, ON, Canada (Onsite) Salary: $16/hour Job type: Full-time or part-time The opportunity: Right now, Air Canada is looking for Customer Experience Specialists to join our team at the Vancouver  Airport. In this customer-facing position, you will play an important part in ensuring that all flights are ready for secure and on-time departures by assisting passengers at airport counters and gate locations.  If you’re enthusiastic, caring, and love working with people then you could be just moments away from landing your perfect role. What your day-to-day looks like As a Customer Experience Specialist at Toronto airport, you will be part of a vibrant and diverse team representing Air Canada as Ground Hosts and Hostesses. You will also: • Conduct passenger check-in • Assist pre-boarding passengers and provide information on flight schedules and routes • Prepare and issue tickets and boarding passes Take a look at this video to find out more about the Customer Experience Specialist role: https://youtu.be/aTKy5mJ3fdE Your benefits: As one of the leading employers in Canada, we like to ensure our employees are well rewarded with a  range of benefits including: • Air Canada staff love to travel and we have one of the most generous employee travel programs in the industry. You and your immediate family members will enjoy special rates on airfares from day one • Choose how you'd work with us. We have both full-time and part-time opportunities available• We value your wellbeing which is why we offer a wide variety of benefit plans, including health and dental, for you and your family • Training and development tools to help unlock your full potential.  Qualifications Skills and experience required • Fully vaccinated against COVID-19 • Availability to attend and successfully pass a two (2) to four (4) weeks full-time paid training program  • Availability to work in shifts • Previous customer service experience  • Excellent communication and teamwork skills • Proven problem resolution skills and the ability to effectively multi-task • The ability to work within strict timelines in order to maintain on-time departures • Eligible to work in Canada • Pass security clearance and obtain the Transport Canada security card • Priority will be given to candidates bilingual in English and French. However, strong consideration will also be given to candidates fluent in English and one or more of the preferred languages. Let your career take flight Don’t miss out on this exciting opportunity to be a part of the growth and expansion of Canada’s largest airline.  Come onboard with us and watch your career take flight. APPLY NOW Diversity and inclusion: Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.  
    Description Location: Vancouver, ON, Canada (Onsite) Salary: $16/hour Job type: Full-time or part-time The opportunity: Right now, Air Canada is looking for Customer Experience Specialists to join our team at the Vancouver  Airport. In this customer-facing position, you will play an important part in ensuring that all flights are ready for secure and on-time departures by assisting passengers at airport counters and gate locations.  If you’re enthusiastic, caring, and love working with people then you could be just moments away from landing your perfect role. What your day-to-day looks like As a Customer Experience Specialist at Toronto airport, you will be part of a vibrant and diverse team representing Air Canada as Ground Hosts and Hostesses. You will also: • Conduct passenger check-in • Assist pre-boarding passengers and provide information on flight schedules and routes • Prepare and issue tickets and boarding passes Take a look at this video to find out more about the Customer Experience Specialist role: https://youtu.be/aTKy5mJ3fdE Your benefits: As one of the leading employers in Canada, we like to ensure our employees are well rewarded with a  range of benefits including: • Air Canada staff love to travel and we have one of the most generous employee travel programs in the industry. You and your immediate family members will enjoy special rates on airfares from day one • Choose how you'd work with us. We have both full-time and part-time opportunities available• We value your wellbeing which is why we offer a wide variety of benefit plans, including health and dental, for you and your family • Training and development tools to help unlock your full potential.  Qualifications Skills and experience required • Fully vaccinated against COVID-19 • Availability to attend and successfully pass a two (2) to four (4) weeks full-time paid training program  • Availability to work in shifts • Previous customer service experience  • Excellent communication and teamwork skills • Proven problem resolution skills and the ability to effectively multi-task • The ability to work within strict timelines in order to maintain on-time departures • Eligible to work in Canada • Pass security clearance and obtain the Transport Canada security card • Priority will be given to candidates bilingual in English and French. However, strong consideration will also be given to candidates fluent in English and one or more of the preferred languages. Let your career take flight Don’t miss out on this exciting opportunity to be a part of the growth and expansion of Canada’s largest airline.  Come onboard with us and watch your career take flight. APPLY NOW Diversity and inclusion: Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.  
    • vancouver, british columbia
    • permanent
    Description Lieu : Vancouver, BC, Canada (sur place) Salaire : $16/heure Type d'emploi : Temps plein ou temps partiel  L'opportunité: En ce moment, Air Canada est à la recherche de spécialistes de l'expérience client pour se joindre à son équipe à l'aéroport de Vancouver. Dans ce poste axé sur la clientèle, vos tâches seront d’assister nos clients aux comptoirs de l'aéroport et aux portes d’embarquement, et vous jouerez un rôle important afin d'assurer que nos vols soient prêts pour le départ à l'heure prévue en toute sécurité.Si vous êtes enthousiaste, attentionné et que vous aimez travailler avec les gens, vous pourriez être à deux doigts de décrocher le poste idéal. A quoi ressemble votre quotidien :En tant que spécialiste de l'expérience client à l'aéroport de Toronto, vous ferez partie d'une équipe dynamique et diversifiée représentant Air Canada en tant qu'hôtes et hôtesses au sol. Vous devrez également : - Procéder à l'enregistrement des passagers. - Préparer et émettre les billets et les cartes d'embarquement- Aider les passagers lors de l'embarquement prioritaire et donner les renseignements concernant les horaires et les itinéraires des vols.  Voici un vidéo pour vous donner une idée du rôle de spécialiste de l'expérience client : https://youtu.be/aTKy5mJ3fdE  Vos avantages:Étant l'un des principaux employeurs au Canada, nous tenons à ce que nos employés soient bien récompensés par une gamme d'avantages sociaux : - Le personnel d'Air Canada aime voyager et nous avons un des programmes de voyages les plus généreux de l’industrie pour nos employés. Vous et les membres de votre famille immédiate bénéficiez de tarifs spéciaux sur les billets d'avion dès le premier jour. - Choisissez comment vous souhaitez travailler avec nous. Nous proposons des postes à temps plein et à temps partiel.- Nous accordons de l'importance à votre bien-être, c'est pourquoi nous proposons un large éventail de régimes d'avantages sociaux, notamment les soins de santé et de soins dentaires, pour vous et votre famille. - Des outils de formation et de développement pour vous aider à exploiter pleinement  votre potentiel.   Qualifications Compétences et expérience requises - Être entièrement vacciné contre le COVID-19 - Disponibilité pour suivre et réussir un programme de formation rémunéré de deux (2) à quatre (4) semaines à temps plein.  - Disponible pour travailler des quarts de travail- Expérience antérieure du service à la clientèle  - Excellentes capacité de communication et bien travailler en équipe - Habiletés démontrées à résoudre des problèmes et  de gérer plusieurs tâches à la fois.- Capacité à travailler dans des délais stricts afin de maintenir les départs à l’heure.- Être admissible à travailler au Canada- Passer un contrôle sécuritaire et obtenir la carte de sécurité de Transports Canada (CIZR)- La priorité sera donnée aux candidats bilingues en anglais et en français. Toutefois, une attention particulière sera accordée aux candidats qui parlent couramment l'anglais et une ou plusieurs des langues préférées.  Laissez votre carrière prendre son envol Ne manquez pas cette occasion exceptionnelle de participer à la croissance et à l'expansion de la plus grande compagnie aérienne du Canada.  Montez à bord avec nous et voyez votre carrière prendre son envol.  POSTULEZ MAINTENANT  Diversité et inclusion : Air Canada est résolument engagée en faveur de la diversité et de l’inclusion et vise à créer un milieu de travail sain, accessible et gratifiant qui met en valeur la contribution unique de nos employés au succès de notre entreprise.En tant qu'employeur qui garantit l'égalité d'accès à l'emploi, nous encourageons les candidatures les plus diverses afin de pouvoir nous doter d’un effectif varié et représentatif de nos clients et des communautés où nous vivons et offrons nos services. 
    Description Lieu : Vancouver, BC, Canada (sur place) Salaire : $16/heure Type d'emploi : Temps plein ou temps partiel  L'opportunité: En ce moment, Air Canada est à la recherche de spécialistes de l'expérience client pour se joindre à son équipe à l'aéroport de Vancouver. Dans ce poste axé sur la clientèle, vos tâches seront d’assister nos clients aux comptoirs de l'aéroport et aux portes d’embarquement, et vous jouerez un rôle important afin d'assurer que nos vols soient prêts pour le départ à l'heure prévue en toute sécurité.Si vous êtes enthousiaste, attentionné et que vous aimez travailler avec les gens, vous pourriez être à deux doigts de décrocher le poste idéal. A quoi ressemble votre quotidien :En tant que spécialiste de l'expérience client à l'aéroport de Toronto, vous ferez partie d'une équipe dynamique et diversifiée représentant Air Canada en tant qu'hôtes et hôtesses au sol. Vous devrez également : - Procéder à l'enregistrement des passagers. - Préparer et émettre les billets et les cartes d'embarquement- Aider les passagers lors de l'embarquement prioritaire et donner les renseignements concernant les horaires et les itinéraires des vols.  Voici un vidéo pour vous donner une idée du rôle de spécialiste de l'expérience client : https://youtu.be/aTKy5mJ3fdE  Vos avantages:Étant l'un des principaux employeurs au Canada, nous tenons à ce que nos employés soient bien récompensés par une gamme d'avantages sociaux : - Le personnel d'Air Canada aime voyager et nous avons un des programmes de voyages les plus généreux de l’industrie pour nos employés. Vous et les membres de votre famille immédiate bénéficiez de tarifs spéciaux sur les billets d'avion dès le premier jour. - Choisissez comment vous souhaitez travailler avec nous. Nous proposons des postes à temps plein et à temps partiel.- Nous accordons de l'importance à votre bien-être, c'est pourquoi nous proposons un large éventail de régimes d'avantages sociaux, notamment les soins de santé et de soins dentaires, pour vous et votre famille. - Des outils de formation et de développement pour vous aider à exploiter pleinement  votre potentiel.   Qualifications Compétences et expérience requises - Être entièrement vacciné contre le COVID-19 - Disponibilité pour suivre et réussir un programme de formation rémunéré de deux (2) à quatre (4) semaines à temps plein.  - Disponible pour travailler des quarts de travail- Expérience antérieure du service à la clientèle  - Excellentes capacité de communication et bien travailler en équipe - Habiletés démontrées à résoudre des problèmes et  de gérer plusieurs tâches à la fois.- Capacité à travailler dans des délais stricts afin de maintenir les départs à l’heure.- Être admissible à travailler au Canada- Passer un contrôle sécuritaire et obtenir la carte de sécurité de Transports Canada (CIZR)- La priorité sera donnée aux candidats bilingues en anglais et en français. Toutefois, une attention particulière sera accordée aux candidats qui parlent couramment l'anglais et une ou plusieurs des langues préférées.  Laissez votre carrière prendre son envol Ne manquez pas cette occasion exceptionnelle de participer à la croissance et à l'expansion de la plus grande compagnie aérienne du Canada.  Montez à bord avec nous et voyez votre carrière prendre son envol.  POSTULEZ MAINTENANT  Diversité et inclusion : Air Canada est résolument engagée en faveur de la diversité et de l’inclusion et vise à créer un milieu de travail sain, accessible et gratifiant qui met en valeur la contribution unique de nos employés au succès de notre entreprise.En tant qu'employeur qui garantit l'égalité d'accès à l'emploi, nous encourageons les candidatures les plus diverses afin de pouvoir nous doter d’un effectif varié et représentatif de nos clients et des communautés où nous vivons et offrons nos services. 
    • victoria, british columbia
    • permanent
    Are you great at customer service and looking to grow a career in sales in the healthcare sector? Would you describe yourself as a great troubleshooter and problem solver? if you answered yes to the above questions, we are looking for someone just like you to join the team as a Sales and Community Representative, for a National company based in the healthcare sector.You will thrive in this role if you are excellent at relationship-building, and if you are looking to start your sales career. You will also make a great fit if you have worked in the healthcare industry and are looking for a change of pace.This role will be a Work From Home role with some meetings and office time required. Advantages• $40 - 45K annually• Competitive bonus program• Monday to Friday shifts• Benefits• Three weeks vacation• Excellent work-life balanceResponsibilities•Target existing High Potential customers and prospect for new customers with the objective to engage them •Identify needs/challenges to help them support the client•Provide marketing materials such as brochures, coupons, surveys, posters, etc. •Schedule and deliver In-Service (group) presentations to customers as well as directly to potential subscribers•Generate Leads•Where appropriate, participate in customer workshops, tradeshows, and training meetings•Call Frequency: responsible for following CD Management mix and volume of activities to attain their targets.•Enters all sales activities and maintains an up-to-date CRM database.•Maximizes available resources, which includes collaboration with Regional Development Managers (RDM), Marketing, Direct Sales, Home Service Representatives (HSR), and other departments as necessary to optimize activations.•The sales associate is responsible to participate in their monthly business review with their manager.Qualifications•1-5 years field sales experience•Knowledge of the Healthcare industry•Excellent interpersonal skills, able to establish and maintain business relationships•Excellent verbal and written communication skills•Excellent planning, organizational and implementation skills•Displays professionalism and business acumen.•A self-starter that works independently and in a team environment. •Strong computer literacy and proficiency with Microsoft Office SuiteSummaryIf this sounds like you, then we would love to hear from you - please apply here today and one of our Staffing Consultants will be in touch..Randstad oversees various temporary and permanent roles such as Reception, Administrative Assistants, Executive Assistants, Customer Service/Client Support, Inside Sales, Data Entry, Human Resources, Marketing, Accounting, Warehouse, General Labour, Operations, and Skilled Trade roles. If you happen to have experience in any of these roles please feel free to reach out to us to discuss future possibilities!Any questions? Please feel free to call or text Mark at 236-330-7458 and we will be happy to help.We look forward to hearing from you!Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you great at customer service and looking to grow a career in sales in the healthcare sector? Would you describe yourself as a great troubleshooter and problem solver? if you answered yes to the above questions, we are looking for someone just like you to join the team as a Sales and Community Representative, for a National company based in the healthcare sector.You will thrive in this role if you are excellent at relationship-building, and if you are looking to start your sales career. You will also make a great fit if you have worked in the healthcare industry and are looking for a change of pace.This role will be a Work From Home role with some meetings and office time required. Advantages• $40 - 45K annually• Competitive bonus program• Monday to Friday shifts• Benefits• Three weeks vacation• Excellent work-life balanceResponsibilities•Target existing High Potential customers and prospect for new customers with the objective to engage them •Identify needs/challenges to help them support the client•Provide marketing materials such as brochures, coupons, surveys, posters, etc. •Schedule and deliver In-Service (group) presentations to customers as well as directly to potential subscribers•Generate Leads•Where appropriate, participate in customer workshops, tradeshows, and training meetings•Call Frequency: responsible for following CD Management mix and volume of activities to attain their targets.•Enters all sales activities and maintains an up-to-date CRM database.•Maximizes available resources, which includes collaboration with Regional Development Managers (RDM), Marketing, Direct Sales, Home Service Representatives (HSR), and other departments as necessary to optimize activations.•The sales associate is responsible to participate in their monthly business review with their manager.Qualifications•1-5 years field sales experience•Knowledge of the Healthcare industry•Excellent interpersonal skills, able to establish and maintain business relationships•Excellent verbal and written communication skills•Excellent planning, organizational and implementation skills•Displays professionalism and business acumen.•A self-starter that works independently and in a team environment. •Strong computer literacy and proficiency with Microsoft Office SuiteSummaryIf this sounds like you, then we would love to hear from you - please apply here today and one of our Staffing Consultants will be in touch..Randstad oversees various temporary and permanent roles such as Reception, Administrative Assistants, Executive Assistants, Customer Service/Client Support, Inside Sales, Data Entry, Human Resources, Marketing, Accounting, Warehouse, General Labour, Operations, and Skilled Trade roles. If you happen to have experience in any of these roles please feel free to reach out to us to discuss future possibilities!Any questions? Please feel free to call or text Mark at 236-330-7458 and we will be happy to help.We look forward to hearing from you!Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • vancouver, british columbia
    • permanent
    • $42 - $50 per year
    Are you a French bilingual customer service representative looking to start a long career with many opportunities for growth, working remotely? *please note that this role will be work from home* Are you eager to learn new skills, enjoy fast-paced environments and are driven to excel and succeed? If so, great! We want to hear from you!We are currently looking for French bilingual customer service representatives to start with us January 6th, working 100% remotely. *please note you can be anywhere in Canada for this role*If you:-have experience in call center, hospitality, retail, customer service AND are French bilingual - we want to hear from you today!!As a customer service representative you will service existing accounts whilst developing and maintaining excellent customer relations and rapport via phone and email.Your main duties will be:- Provide excellent customer service- Handle all inbound inquiries via phone and email.- Input customer information both efficiently and accurately- Take initiative to suggest solutions and additional products & services- Constantly keep up to date on new products, procedures and policies- Deliver 100% customer satisfaction- Communicate effectively with other departments and teamsOur hours of operations are M-F between 7:30am to 4:00pm. Please note training hours are 8:30am to 5:00pmThe screening and interview process begins for this role right away. If all of the above sounds like the perfect fit for you then please send your resume to sophie.hickles@randstad.ca You can also apply directly to this ad.We appreciate all applications sent through however please note that only shortlisted candidates will be contacted.Advantages- Competitive salary $42 - 52k depending on experience- Based 100% remotely- Work from home equipment provided (laptop/ computer/ headset)- Excellent opportunity for growth- Great compensation package (health benefits from day 1!)- Bonus opportunity based on quality of work- Work with an industry leader- Working in an exciting industry- Permanent, full time role- Excellent training program- Progressive & rewarding environment- Brand new modern office environment - Great working hours- January 6th start date Responsibilities- Fluently bilingual in French & English is a MUST have- Excellent communication skills both written and verbal (English & French)- Ability to work in a fast paced environment- You are driven and ambitious- Excellent customer service skills- Knowledge around finance and mortgages is an asset- Great attention to detail- Strong computer skills with the ability to adapt to new technologies- Work well as part of a team and independently- Problem solverQualifications- Fluently bilingual in French & English is a must have- Excellent communication skills both written and verbal (English & French)- Ability to work in a fast paced environment- You are driven and ambitious- Excellent customer service skills- Knowledge around finance and mortgages is an asset- Great attention to detail- Must be able to start on the given start date- Strong computer skills with the ability to adapt to new technologies- Work well as part of a team and independently- Problem solverThe screening and interview process begins for this role right away. If all of the above sounds like the perfect fit for you then please send your resume to sophie.hickles@randstad.ca You can also apply directly to this ad.We appreciate all applications sent through however please note that only shortlisted candidates will be contacted.SummaryIf you are interested in this role, please do not hesitate to apply directly or email "French Bilingual Mortgage Role":arshdeep.dhillon@randstad.caThank you! Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you a French bilingual customer service representative looking to start a long career with many opportunities for growth, working remotely? *please note that this role will be work from home* Are you eager to learn new skills, enjoy fast-paced environments and are driven to excel and succeed? If so, great! We want to hear from you!We are currently looking for French bilingual customer service representatives to start with us January 6th, working 100% remotely. *please note you can be anywhere in Canada for this role*If you:-have experience in call center, hospitality, retail, customer service AND are French bilingual - we want to hear from you today!!As a customer service representative you will service existing accounts whilst developing and maintaining excellent customer relations and rapport via phone and email.Your main duties will be:- Provide excellent customer service- Handle all inbound inquiries via phone and email.- Input customer information both efficiently and accurately- Take initiative to suggest solutions and additional products & services- Constantly keep up to date on new products, procedures and policies- Deliver 100% customer satisfaction- Communicate effectively with other departments and teamsOur hours of operations are M-F between 7:30am to 4:00pm. Please note training hours are 8:30am to 5:00pmThe screening and interview process begins for this role right away. If all of the above sounds like the perfect fit for you then please send your resume to sophie.hickles@randstad.ca You can also apply directly to this ad.We appreciate all applications sent through however please note that only shortlisted candidates will be contacted.Advantages- Competitive salary $42 - 52k depending on experience- Based 100% remotely- Work from home equipment provided (laptop/ computer/ headset)- Excellent opportunity for growth- Great compensation package (health benefits from day 1!)- Bonus opportunity based on quality of work- Work with an industry leader- Working in an exciting industry- Permanent, full time role- Excellent training program- Progressive & rewarding environment- Brand new modern office environment - Great working hours- January 6th start date Responsibilities- Fluently bilingual in French & English is a MUST have- Excellent communication skills both written and verbal (English & French)- Ability to work in a fast paced environment- You are driven and ambitious- Excellent customer service skills- Knowledge around finance and mortgages is an asset- Great attention to detail- Strong computer skills with the ability to adapt to new technologies- Work well as part of a team and independently- Problem solverQualifications- Fluently bilingual in French & English is a must have- Excellent communication skills both written and verbal (English & French)- Ability to work in a fast paced environment- You are driven and ambitious- Excellent customer service skills- Knowledge around finance and mortgages is an asset- Great attention to detail- Must be able to start on the given start date- Strong computer skills with the ability to adapt to new technologies- Work well as part of a team and independently- Problem solverThe screening and interview process begins for this role right away. If all of the above sounds like the perfect fit for you then please send your resume to sophie.hickles@randstad.ca You can also apply directly to this ad.We appreciate all applications sent through however please note that only shortlisted candidates will be contacted.SummaryIf you are interested in this role, please do not hesitate to apply directly or email "French Bilingual Mortgage Role":arshdeep.dhillon@randstad.caThank you! Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • vancouver, british columbia
    • permanent
    Are you a French bilingual customer service representative looking to start a long career with many opportunities for growth in Downtown Vancouver? *please note that during the pandemic, you will be asked to work from home* Are you eager to learn new skills, enjoy fast-paced environments and are driven to excel and succeed? If so, great! We want to hear from you!We are currently looking for French bilingual customer service representatives to start with us January 6th at our Downtown Vancouver office. *please note that during the pandemic, you will be asked to work from home*If you:-have experience in call center, hospitality, retail, customer service AND are French bilingual - we want to hear from you today!!As a customer service representative you will service existing accounts whilst developing and maintaining excellent customer relations and rapport via phone and email.Your main duties will be:- Provide excellent customer service- Handle all inbound inquiries via phone and email.- Input customer information both efficiently and accurately- Take initiative to suggest solutions and additional products & services- Constantly keep up to date on new products, procedures and policies- Deliver 100% customer satisfaction- Communicate effectively with other departments and teams- Competitive salary, $42,000 - 50,000 depending on experience with an additional $4,000 in French language premiumOur hours of operations are M-F between 7:30am to 4:00pm. Please note training hours are 8:30am to 5:00pmThe screening and interview process begins for this role right away. If all of the above sounds like the perfect fit for you then please send your resume to sophie.hickles@randstad.ca You can also apply directly to this ad.We appreciate all applications sent through however please note that only shortlisted candidates will be contacted.Advantages- Competitive salary, $42,000 - 50,000 depending on experience with an additional $4,000 in French language premium- Based in Downtown Vancouver (however during the pandemic, you will be required to work from home)- Work from home equipment provided (laptop/ computer/ headset)- Excellent opportunity for growth- Great compensation package (health benefits from day 1!)- Bonus opportunity based on quality of work- Work with an industry leader- Working in an exciting industry- Permanent, full time role- Excellent training program- Progressive & rewarding environment- Brand new modern office environment - Great working hours- January 6th start date Responsibilities- Fluently bilingual in French & English is a MUST have- Excellent communication skills both written and verbal (English & French)- Ability to work in a fast paced environment- You are driven and ambitious- Excellent customer service skills- Knowledge around finance and mortgages is an asset- Great attention to detail- Strong computer skills with the ability to adapt to new technologies- Work well as part of a team and independently- Problem solverQualifications- Fluently bilingual in French & English is a must have- Excellent communication skills both written and verbal (English & French)- Ability to work in a fast paced environment- You are driven and ambitious- Excellent customer service skills- Knowledge around finance and mortgages is an asset- Great attention to detail- Must be able to start on the given start date- Strong computer skills with the ability to adapt to new technologies- Work well as part of a team and independently- Problem solverThe screening and interview process begins for this role right away. If all of the above sounds like the perfect fit for you then please send your resume to sophie.hickles@randstad.ca You can also apply directly to this ad.We appreciate all applications sent through however please note that only shortlisted candidates will be contacted.SummaryIf you are interested in this role, please do not hesitate to apply directly or email "French Bilingual Mortgage Role":sophie.hickles@randstad.caThank you! Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you a French bilingual customer service representative looking to start a long career with many opportunities for growth in Downtown Vancouver? *please note that during the pandemic, you will be asked to work from home* Are you eager to learn new skills, enjoy fast-paced environments and are driven to excel and succeed? If so, great! We want to hear from you!We are currently looking for French bilingual customer service representatives to start with us January 6th at our Downtown Vancouver office. *please note that during the pandemic, you will be asked to work from home*If you:-have experience in call center, hospitality, retail, customer service AND are French bilingual - we want to hear from you today!!As a customer service representative you will service existing accounts whilst developing and maintaining excellent customer relations and rapport via phone and email.Your main duties will be:- Provide excellent customer service- Handle all inbound inquiries via phone and email.- Input customer information both efficiently and accurately- Take initiative to suggest solutions and additional products & services- Constantly keep up to date on new products, procedures and policies- Deliver 100% customer satisfaction- Communicate effectively with other departments and teams- Competitive salary, $42,000 - 50,000 depending on experience with an additional $4,000 in French language premiumOur hours of operations are M-F between 7:30am to 4:00pm. Please note training hours are 8:30am to 5:00pmThe screening and interview process begins for this role right away. If all of the above sounds like the perfect fit for you then please send your resume to sophie.hickles@randstad.ca You can also apply directly to this ad.We appreciate all applications sent through however please note that only shortlisted candidates will be contacted.Advantages- Competitive salary, $42,000 - 50,000 depending on experience with an additional $4,000 in French language premium- Based in Downtown Vancouver (however during the pandemic, you will be required to work from home)- Work from home equipment provided (laptop/ computer/ headset)- Excellent opportunity for growth- Great compensation package (health benefits from day 1!)- Bonus opportunity based on quality of work- Work with an industry leader- Working in an exciting industry- Permanent, full time role- Excellent training program- Progressive & rewarding environment- Brand new modern office environment - Great working hours- January 6th start date Responsibilities- Fluently bilingual in French & English is a MUST have- Excellent communication skills both written and verbal (English & French)- Ability to work in a fast paced environment- You are driven and ambitious- Excellent customer service skills- Knowledge around finance and mortgages is an asset- Great attention to detail- Strong computer skills with the ability to adapt to new technologies- Work well as part of a team and independently- Problem solverQualifications- Fluently bilingual in French & English is a must have- Excellent communication skills both written and verbal (English & French)- Ability to work in a fast paced environment- You are driven and ambitious- Excellent customer service skills- Knowledge around finance and mortgages is an asset- Great attention to detail- Must be able to start on the given start date- Strong computer skills with the ability to adapt to new technologies- Work well as part of a team and independently- Problem solverThe screening and interview process begins for this role right away. If all of the above sounds like the perfect fit for you then please send your resume to sophie.hickles@randstad.ca You can also apply directly to this ad.We appreciate all applications sent through however please note that only shortlisted candidates will be contacted.SummaryIf you are interested in this role, please do not hesitate to apply directly or email "French Bilingual Mortgage Role":sophie.hickles@randstad.caThank you! Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • victoria, british columbia
    • permanent
    Randstad Vancouver is looking for a Sales and Community Representative, the client is a National company based in the healthcare sector.Our client is looking for someone who has excellent relationship-building skills, if you are wanting to start your sales career or have worked in the healthcare industry and are looking for a change of pace this is a great opportunity.Advantages• $40, 000 annually• Bonus program• Monday to Friday• Benefits• Three weeks vacation• Excellent work life balanceResponsibilities•Target existing High Potential customers and prospect for new customers with the objective to engage them •Identify needs/challenges to help them support the client•Provide marketing materials such as brochures, coupons, surveys, posters, etc. •Schedule and deliver In-Service (group) presentations to customers as well as directly to potential subscribers•Generate Leads•Where appropriate, participate in customer workshops, tradeshows, and training meetings•Call Frequency: responsible for following CD Management mix and volume of activities to attain their targets.•Enters all sales activities and maintains an up-to-date CRM database.•Maximizes available resources, which includes collaboration with Regional Development Managers (RDM), Marketing, Direct Sales, Home Service Representatives (HSR), and other departments as necessary to optimize activations.•The sales associate is responsible to participate in their monthly business review with their manager.Qualifications•1-5 years field sales experience•Knowledge of the Healthcare industry•Excellent interpersonal skills, able to establish and maintain business relationships•Excellent verbal and written communication skills•Excellent planning, organizational and implementation skills•Displays professionalism and business acumen.•A self-starter that works independently and in a team environment. •Strong computer literacy and proficiency with Microsoft Office SuiteSummaryIf this sounds like you, then we would love to hear from you - please apply here today and one of our Staffing Consultants will be in touch..Randstad oversees various temporary and permanent roles such as Reception, Administrative Assistants, Executive Assistants, Customer Service/Client Support, Inside Sales, Data Entry, Human Resources, Marketing, Accounting, Warehouse, General Labour, Operations, and Skilled Trade roles. If you happen to have experience in any of these roles please feel free to reach out to us to discuss future possibilities!Any questions? Please feel free to call or text Mark at 236-330-7458 and we will be happy to help.We look forward to hearing from you!Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Randstad Vancouver is looking for a Sales and Community Representative, the client is a National company based in the healthcare sector.Our client is looking for someone who has excellent relationship-building skills, if you are wanting to start your sales career or have worked in the healthcare industry and are looking for a change of pace this is a great opportunity.Advantages• $40, 000 annually• Bonus program• Monday to Friday• Benefits• Three weeks vacation• Excellent work life balanceResponsibilities•Target existing High Potential customers and prospect for new customers with the objective to engage them •Identify needs/challenges to help them support the client•Provide marketing materials such as brochures, coupons, surveys, posters, etc. •Schedule and deliver In-Service (group) presentations to customers as well as directly to potential subscribers•Generate Leads•Where appropriate, participate in customer workshops, tradeshows, and training meetings•Call Frequency: responsible for following CD Management mix and volume of activities to attain their targets.•Enters all sales activities and maintains an up-to-date CRM database.•Maximizes available resources, which includes collaboration with Regional Development Managers (RDM), Marketing, Direct Sales, Home Service Representatives (HSR), and other departments as necessary to optimize activations.•The sales associate is responsible to participate in their monthly business review with their manager.Qualifications•1-5 years field sales experience•Knowledge of the Healthcare industry•Excellent interpersonal skills, able to establish and maintain business relationships•Excellent verbal and written communication skills•Excellent planning, organizational and implementation skills•Displays professionalism and business acumen.•A self-starter that works independently and in a team environment. •Strong computer literacy and proficiency with Microsoft Office SuiteSummaryIf this sounds like you, then we would love to hear from you - please apply here today and one of our Staffing Consultants will be in touch..Randstad oversees various temporary and permanent roles such as Reception, Administrative Assistants, Executive Assistants, Customer Service/Client Support, Inside Sales, Data Entry, Human Resources, Marketing, Accounting, Warehouse, General Labour, Operations, and Skilled Trade roles. If you happen to have experience in any of these roles please feel free to reach out to us to discuss future possibilities!Any questions? Please feel free to call or text Mark at 236-330-7458 and we will be happy to help.We look forward to hearing from you!Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • vancouver, british columbia
    • permanent
    Description Le programme Aéroplan d’Air Canada est le principal programme de fidélité du Canada. Les millions de membres Aéroplan accumulent des points Aéroplan auprès de son réseau en expansion, qui compte plus de 70 partenaires de calibre mondial représentant plus de 150 marques dans les secteurs des services financiers, de la vente au détail et du voyage. En prévision des prochains postes à pourvoir, nous acceptons maintenant des candidatures pour des postes d’agents – Ventes et Service clientèle d’Aéroplan dans l’un de nos Centres de services. À ce titre, vous serez un porte-parole du programme Aéroplan, et vous aurez la responsabilité de personnaliser les interactions et de créer des ambassadeurs du programme. Vous serez un conseiller de confiance dans le domaine du voyage et du style de vie, et vous aiderez les clients à tirer pleinement parti du programme. Il s’agit de postes permanents à temps plein qui garantissent 40 heures de travail par semaine.Si vous pensez avoir ce qu’il faut, nous avons un emploi formidable à vous proposer! ResponsabilitésLes agents – Ventes et Service clientèle doivent se concentrer sur les responsabilités suivantes :Informer les clients pour les aider à tirer pleinement parti du programme.Chercher des vols, et effectuer et modifier des réservations.Aider les clients à utiliser les technologies des bornes libre-service (p. ex. site Web, applications mobiles, ouverture de session).Favoriser la fidélisation des membres en faisant la promotion de nos partenaires.Traiter et résoudre les problèmes des membres.Qualifications  Diplôme d’études secondaires, et études postsecondaires dans un domaine connexe ou expérience équivalente.Capacité à taper 35 mots par minute et 5 000 frappes par heure au clavier, au minimum.Connaissance pratique des ordinateurs et de l’environnement Windows, d’Internet, et des applications pour appareils mobiles et tablettes.Connaissance pratique des nouvelles technologies.Expérience en service clientèle ou en vente (expérience dans un centre téléphonique, un atout).Talent marqué pour la communication orale et écrite en français et en anglais.Compréhension de la géographie et expérience en matière de voyages ou passion pour ceux-ci.Disponibilité pour suivre et réussir une formation rémunérée à temps plein.Disponibilité pour travailler de jour et de soir, mais aussi les fins de semaine et les jours fériés.Volonté de respecter les normes d’Air Canada en matière de tenue.Admissibilité à travailler au Canada : si vous détenez un permis de travail, il doit être valide pendant au moins 12 mois.Vaccination obligatoire contre la COVID-19 exigée à compter du 31 octobre 2021. Exigences Linguistiques: Bilinguisme (français et anglais) La priorité sera accordée aux candidats bilingues (français et anglais) mais une grande importance sera aussi accordée aux candidats ayant une connaissance de l'anglais, du français, ainsi que d'au moins une des langues suivantes: japonais, coréen, cantonais, mandarin, espagnol, italien, allemand, arabe, hébreu, portugais, grec, danois, néerlandais, hindi, pendjabi et turc. Diversité et inclusion Air Canada est résolument engagée en faveur de la diversité et de l’inclusion et vise à créer un milieu de travail sain, accessible et gratifiant qui met en valeur la contribution unique de nos employés au succès de notre entreprise. En tant qu'employeur qui garantit l'égalité d'accès à l'emploi, nous encourageons les candidatures les plus diverses afin de pouvoir nous doter d’un effectif varié et représentatif de nos clients et des communautés où nous vivons et offrons nos services. Air Canada remercie tous les candidats de leur intérêt, mais seules les personnes sélectionnées une entrevue seront contactées.
    Description Le programme Aéroplan d’Air Canada est le principal programme de fidélité du Canada. Les millions de membres Aéroplan accumulent des points Aéroplan auprès de son réseau en expansion, qui compte plus de 70 partenaires de calibre mondial représentant plus de 150 marques dans les secteurs des services financiers, de la vente au détail et du voyage. En prévision des prochains postes à pourvoir, nous acceptons maintenant des candidatures pour des postes d’agents – Ventes et Service clientèle d’Aéroplan dans l’un de nos Centres de services. À ce titre, vous serez un porte-parole du programme Aéroplan, et vous aurez la responsabilité de personnaliser les interactions et de créer des ambassadeurs du programme. Vous serez un conseiller de confiance dans le domaine du voyage et du style de vie, et vous aiderez les clients à tirer pleinement parti du programme. Il s’agit de postes permanents à temps plein qui garantissent 40 heures de travail par semaine.Si vous pensez avoir ce qu’il faut, nous avons un emploi formidable à vous proposer! ResponsabilitésLes agents – Ventes et Service clientèle doivent se concentrer sur les responsabilités suivantes :Informer les clients pour les aider à tirer pleinement parti du programme.Chercher des vols, et effectuer et modifier des réservations.Aider les clients à utiliser les technologies des bornes libre-service (p. ex. site Web, applications mobiles, ouverture de session).Favoriser la fidélisation des membres en faisant la promotion de nos partenaires.Traiter et résoudre les problèmes des membres.Qualifications  Diplôme d’études secondaires, et études postsecondaires dans un domaine connexe ou expérience équivalente.Capacité à taper 35 mots par minute et 5 000 frappes par heure au clavier, au minimum.Connaissance pratique des ordinateurs et de l’environnement Windows, d’Internet, et des applications pour appareils mobiles et tablettes.Connaissance pratique des nouvelles technologies.Expérience en service clientèle ou en vente (expérience dans un centre téléphonique, un atout).Talent marqué pour la communication orale et écrite en français et en anglais.Compréhension de la géographie et expérience en matière de voyages ou passion pour ceux-ci.Disponibilité pour suivre et réussir une formation rémunérée à temps plein.Disponibilité pour travailler de jour et de soir, mais aussi les fins de semaine et les jours fériés.Volonté de respecter les normes d’Air Canada en matière de tenue.Admissibilité à travailler au Canada : si vous détenez un permis de travail, il doit être valide pendant au moins 12 mois.Vaccination obligatoire contre la COVID-19 exigée à compter du 31 octobre 2021. Exigences Linguistiques: Bilinguisme (français et anglais) La priorité sera accordée aux candidats bilingues (français et anglais) mais une grande importance sera aussi accordée aux candidats ayant une connaissance de l'anglais, du français, ainsi que d'au moins une des langues suivantes: japonais, coréen, cantonais, mandarin, espagnol, italien, allemand, arabe, hébreu, portugais, grec, danois, néerlandais, hindi, pendjabi et turc. Diversité et inclusion Air Canada est résolument engagée en faveur de la diversité et de l’inclusion et vise à créer un milieu de travail sain, accessible et gratifiant qui met en valeur la contribution unique de nos employés au succès de notre entreprise. En tant qu'employeur qui garantit l'égalité d'accès à l'emploi, nous encourageons les candidatures les plus diverses afin de pouvoir nous doter d’un effectif varié et représentatif de nos clients et des communautés où nous vivons et offrons nos services. Air Canada remercie tous les candidats de leur intérêt, mais seules les personnes sélectionnées une entrevue seront contactées.
    • vancouver, british columbia
    • permanent
    Description Air Canada’s Aeroplan program is Canada’s premier loyalty program. Aeroplan's millions of members earn Aeroplan miles with its growing network of over 70 world-class partners, representing more than 150 brands in the financial, retail, and travel sectors. In anticipation of future openings, Aeroplan Customer Sales and Service Agent within one of our contact centres, you will be the voice of the Aeroplan program, responsible for making business personal and creating program advocates. You are the trusted advisor in the travel and lifestyle world, guiding customers to fully utilize the benefits of the program. This is a permanent, full-time position which guarantees 40 hours per week.If you feel you are a match, we have an exciting job for you! What does it entail?Specifically, the Customer Service and Sales Agent will focus on these critical areas:Advise customers on how to get the most out of the program.Research, book and reschedule flights.Support customers in the navigation of the technologies utilized within the self-service verticals (ie website, mobile apps, customer sign-in, etc).Enhance membership loyalty by promoting partners.Handle and resolve member concerns.Qualifications  Completion of grade 12 and related post-secondary education or equivalent experience.Minimum keyboarding skills of 35 WPM and 5,000 key strokes per hour.Working knowledge of PC/Windows environment, internet, mobile and tablet applications.Working knowledge of new technologies.Customer service or sales experience call centre experience an asset.Strong written and verbal communication skills in French and English.Understanding of geography and experience/passion for traveling.Be available to attend and successfully pass a full-time paid training program.Be available to work a variety of day, evening shifts, as well as, weekends and statutory holidays.Willing to adhere to Air Canada’s grooming standards.Eligible to work in Canada; If you hold a work permit, it must be valid for a minimum of 12 months.Mandatory Covid-19 Vaccination Required as of October 31st 2021 Linguistic Requirements: Bilingual (English and French). Priority will be given to candidates completely fluent in English and French, however, strong consideration will also be given to candidates fluent in English, French and one or more of the following languages: Japanese, Korean, Cantonese, Mandarin, Spanish, Italian, German, Arabic, Hebrew, Portuguese, Greek, Danish, Dutch, Hindi, Punjabi and Turkish. Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve. Air Canada thanks all applicants for their interest, however, only those selected for an interview will be contacted.
    Description Air Canada’s Aeroplan program is Canada’s premier loyalty program. Aeroplan's millions of members earn Aeroplan miles with its growing network of over 70 world-class partners, representing more than 150 brands in the financial, retail, and travel sectors. In anticipation of future openings, Aeroplan Customer Sales and Service Agent within one of our contact centres, you will be the voice of the Aeroplan program, responsible for making business personal and creating program advocates. You are the trusted advisor in the travel and lifestyle world, guiding customers to fully utilize the benefits of the program. This is a permanent, full-time position which guarantees 40 hours per week.If you feel you are a match, we have an exciting job for you! What does it entail?Specifically, the Customer Service and Sales Agent will focus on these critical areas:Advise customers on how to get the most out of the program.Research, book and reschedule flights.Support customers in the navigation of the technologies utilized within the self-service verticals (ie website, mobile apps, customer sign-in, etc).Enhance membership loyalty by promoting partners.Handle and resolve member concerns.Qualifications  Completion of grade 12 and related post-secondary education or equivalent experience.Minimum keyboarding skills of 35 WPM and 5,000 key strokes per hour.Working knowledge of PC/Windows environment, internet, mobile and tablet applications.Working knowledge of new technologies.Customer service or sales experience call centre experience an asset.Strong written and verbal communication skills in French and English.Understanding of geography and experience/passion for traveling.Be available to attend and successfully pass a full-time paid training program.Be available to work a variety of day, evening shifts, as well as, weekends and statutory holidays.Willing to adhere to Air Canada’s grooming standards.Eligible to work in Canada; If you hold a work permit, it must be valid for a minimum of 12 months.Mandatory Covid-19 Vaccination Required as of October 31st 2021 Linguistic Requirements: Bilingual (English and French). Priority will be given to candidates completely fluent in English and French, however, strong consideration will also be given to candidates fluent in English, French and one or more of the following languages: Japanese, Korean, Cantonese, Mandarin, Spanish, Italian, German, Arabic, Hebrew, Portuguese, Greek, Danish, Dutch, Hindi, Punjabi and Turkish. Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve. Air Canada thanks all applicants for their interest, however, only those selected for an interview will be contacted.
    • vancouver, british columbia
    • permanent
    • $42,000 - $47,000 per year
    Are you a customer service representative with banking experience looking for a new opportunity within the financial space? Do you value customers and provide a high level of customer service? If so, then we may have the role for you. We are currently looking for a customer service representative (remote) to join our team working from home in Vancouver or Toronto. This role is a 6 month contract to begin with, with a strong chance of going permanent. This role will start ASAP! - $21.5/hourly (plus 4% vacation pay on top so $22.36 all included)- $2.00 extra for French Bilingual candidatesThe main responsibilities of this role is to respond to all customer and client inquiries via inbound phone and inbound email, with a keen focus on fund transfers.- Assist customers with requests to transfers their funds from another banking institution in an efficient and timely manner whilst building rapport over the phone and via email- Meet all internal targets / KPIs- Liaise with all other internal departments to help provide an excellent customer experience- Handle any and all escalations- Complete follow-up calls to understand and resolve transfer delaysPlease note this is a full time position, Mon-Fri with office hours ranging from (6am -5pm PST)If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application!Email: "Customer Service - Wealth Management" to sophie.hickles@randstad.ca Whilst we appreciate all applications, only qualified candidates will be contacted.Sophie,AdrianaAdvantages- Work with a company with an excellent culture- Work remotely in Vancouver area or Toronto- Work from the comfort of your own home- Great hours ranging from 6.00am to 5.00pm PST- 6 month contract, with large potential for permanent work- ASAP start date- Working as part of a super friendly and cohesive team- $21.5/hourly (plus 4% vacation pay on top so $22.36 all included)- $2 extra for French bilingual candidatesResponsibilitiesThe main responsibilities of this role is to respond to all customer and client inquiries via inbound phone and inbound email, with a keen focus on fund transfers.- Assist customers with requests to transfers their funds from another banking institution in an efficient and timely manner whilst building rapport over the phone and via email- Meet all internal targets / KPIs- Liaise with all other internal departments to help provide an excellent customer experience- Handle any and all escalations- Complete follow-up calls to understand and resolve transfer delaysQualifications- A minimum of 6 months + in a financial / banking company with experience with fund transfers- Must have experience/ knowledge of TFSA, RRSP, RESP, LIF, RRIF accounts- MUST HAVE internet that connects via en ethernet cable / LAN wire - Excellent communication skills both written and verbal (French bilingual is an asset)- Well organized and motivated- Can work well as part of a small team in Vancouver or TorontoSummaryThe main responsibilities of this role is to respond to all customer and client inquiries via inbound phone and inbound email.Please note this is a 6 month contract position to begin with, Mon-Fri with hours ranging from 6am to 5pmIf this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application!"Customer Service - Wealth Management" to sophie.hickles@randstad.ca Whilst we appreciate all applications, only qualified candidates will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you a customer service representative with banking experience looking for a new opportunity within the financial space? Do you value customers and provide a high level of customer service? If so, then we may have the role for you. We are currently looking for a customer service representative (remote) to join our team working from home in Vancouver or Toronto. This role is a 6 month contract to begin with, with a strong chance of going permanent. This role will start ASAP! - $21.5/hourly (plus 4% vacation pay on top so $22.36 all included)- $2.00 extra for French Bilingual candidatesThe main responsibilities of this role is to respond to all customer and client inquiries via inbound phone and inbound email, with a keen focus on fund transfers.- Assist customers with requests to transfers their funds from another banking institution in an efficient and timely manner whilst building rapport over the phone and via email- Meet all internal targets / KPIs- Liaise with all other internal departments to help provide an excellent customer experience- Handle any and all escalations- Complete follow-up calls to understand and resolve transfer delaysPlease note this is a full time position, Mon-Fri with office hours ranging from (6am -5pm PST)If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application!Email: "Customer Service - Wealth Management" to sophie.hickles@randstad.ca Whilst we appreciate all applications, only qualified candidates will be contacted.Sophie,AdrianaAdvantages- Work with a company with an excellent culture- Work remotely in Vancouver area or Toronto- Work from the comfort of your own home- Great hours ranging from 6.00am to 5.00pm PST- 6 month contract, with large potential for permanent work- ASAP start date- Working as part of a super friendly and cohesive team- $21.5/hourly (plus 4% vacation pay on top so $22.36 all included)- $2 extra for French bilingual candidatesResponsibilitiesThe main responsibilities of this role is to respond to all customer and client inquiries via inbound phone and inbound email, with a keen focus on fund transfers.- Assist customers with requests to transfers their funds from another banking institution in an efficient and timely manner whilst building rapport over the phone and via email- Meet all internal targets / KPIs- Liaise with all other internal departments to help provide an excellent customer experience- Handle any and all escalations- Complete follow-up calls to understand and resolve transfer delaysQualifications- A minimum of 6 months + in a financial / banking company with experience with fund transfers- Must have experience/ knowledge of TFSA, RRSP, RESP, LIF, RRIF accounts- MUST HAVE internet that connects via en ethernet cable / LAN wire - Excellent communication skills both written and verbal (French bilingual is an asset)- Well organized and motivated- Can work well as part of a small team in Vancouver or TorontoSummaryThe main responsibilities of this role is to respond to all customer and client inquiries via inbound phone and inbound email.Please note this is a 6 month contract position to begin with, Mon-Fri with hours ranging from 6am to 5pmIf this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application!"Customer Service - Wealth Management" to sophie.hickles@randstad.ca Whilst we appreciate all applications, only qualified candidates will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.

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