14 jobs found for customer service call center

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    • farnborough, hampshire
    • temporary
    • £25,000 - £30,000, per year, Weekly pay
    • full-time
    Are you experienced in customer service? We are recruiting for a short term role (6 months) working within the complaints department. If this is of interest please read on!Philips is a global leader in health technology that makes life better for people, like you, through meaningful innovation. This position will be a part of our Philips - RDT Post-Market Surveillance group (Quality Assurance) responsible for delivering and improving customer service, reducing complexity and increasing efficiencies as the in-house team that continuously improves performance to better support our customers. We are looking to build and extend a strong team in Farnborough of passionate, inspirational, collaborative and diverse professionals that is powering excellence around the world for Philips - RDT to achieve our mission to improve the lives of 3B people a year by 2025.Benefits:Access to Randstad Benefits App which includes high street discounts and moreFree ParkingClean Working EnvironmentCompetitive PayWorking Hours and Pay Rate:Monday to Friday (9am-5pm)37.5 hours per week (30 minutes unpaid break per day)£25k-£30k per annum dependent on experienceResponsibilities:To ensure customer service best practices are used to provide professional communication between RDT Ltd and our customer baseLiaise with Philips markets, technical Support and clinical regarding customer feedback and complaintsCollect and document customer feedback and complaints and document into TrackWiseSupport the complaint co-ordinators in the completion of complaint resolution and closure (liaising with teams with RDT and Philips for investigation while managing customer communications and updates as requiredAssisting with the complaint review meetings to meet process KPI's and delivering customer satisfactionEscalates issues appropriately and promptly to ensure optimum customer satisfaction.Ensures established processes are followed and adjusted when more efficient ways of working are brought forth. Actively participate in Philips Lean culture to help drive efficiencies.Completes all required and/or assigned training courses within established departmental time frames.Complies with Quality Standards and Philips' standards of business conduct.Effectively sets priorities in order to meet workload deadlines, commitments and all applicable established departmental goals.Other duties and requirements as requiredRequirementsBachelor's degree or equivalent combination of education and relevant business experience preferred.2+ years of Complaints/Customer Service experience is preferred2+ years of business systems experience (ex: TrackWise, ServiceMax, MS Office) preferred2+ years experience working within a regulated medical business is preferredPossess excellent verbal, written skills with the ability to communicate clearly with both internal and external customersAbility to think critically, demonstrate "outside the box" thinking, and meet time sensitive deadlines for customers and resolution of escalated issuesComfortable working in a fast-paced, deadline driven collaborative team environment. Positive, self-starting, flexible and forward-thinking individual with strong organizational skills who can work both independently and in a team environment.Complies with Philips' quality standards, business conduct, and all established processes are followedMay be required to work overtime, based on business &/or departmental needs. If you think you tick all the boxes, why not click apply today!
    Are you experienced in customer service? We are recruiting for a short term role (6 months) working within the complaints department. If this is of interest please read on!Philips is a global leader in health technology that makes life better for people, like you, through meaningful innovation. This position will be a part of our Philips - RDT Post-Market Surveillance group (Quality Assurance) responsible for delivering and improving customer service, reducing complexity and increasing efficiencies as the in-house team that continuously improves performance to better support our customers. We are looking to build and extend a strong team in Farnborough of passionate, inspirational, collaborative and diverse professionals that is powering excellence around the world for Philips - RDT to achieve our mission to improve the lives of 3B people a year by 2025.Benefits:Access to Randstad Benefits App which includes high street discounts and moreFree ParkingClean Working EnvironmentCompetitive PayWorking Hours and Pay Rate:Monday to Friday (9am-5pm)37.5 hours per week (30 minutes unpaid break per day)£25k-£30k per annum dependent on experienceResponsibilities:To ensure customer service best practices are used to provide professional communication between RDT Ltd and our customer baseLiaise with Philips markets, technical Support and clinical regarding customer feedback and complaintsCollect and document customer feedback and complaints and document into TrackWiseSupport the complaint co-ordinators in the completion of complaint resolution and closure (liaising with teams with RDT and Philips for investigation while managing customer communications and updates as requiredAssisting with the complaint review meetings to meet process KPI's and delivering customer satisfactionEscalates issues appropriately and promptly to ensure optimum customer satisfaction.Ensures established processes are followed and adjusted when more efficient ways of working are brought forth. Actively participate in Philips Lean culture to help drive efficiencies.Completes all required and/or assigned training courses within established departmental time frames.Complies with Quality Standards and Philips' standards of business conduct.Effectively sets priorities in order to meet workload deadlines, commitments and all applicable established departmental goals.Other duties and requirements as requiredRequirementsBachelor's degree or equivalent combination of education and relevant business experience preferred.2+ years of Complaints/Customer Service experience is preferred2+ years of business systems experience (ex: TrackWise, ServiceMax, MS Office) preferred2+ years experience working within a regulated medical business is preferredPossess excellent verbal, written skills with the ability to communicate clearly with both internal and external customersAbility to think critically, demonstrate "outside the box" thinking, and meet time sensitive deadlines for customers and resolution of escalated issuesComfortable working in a fast-paced, deadline driven collaborative team environment. Positive, self-starting, flexible and forward-thinking individual with strong organizational skills who can work both independently and in a team environment.Complies with Philips' quality standards, business conduct, and all established processes are followedMay be required to work overtime, based on business &/or departmental needs. If you think you tick all the boxes, why not click apply today!
    • stockport, greater manchester
    • permanent
    • £20,500 per year
    • full-time
    Helpdesk AdvisorStockport£20500 salaryRandstad are delighted to be working alongside a national organisation and one of the largest property owners in the UK. They are recruiting for a Helpdesk Advisor to join their team based in Stockport.Main Duties:Provide excellent level of customer service when handling requests and enquiries from customers with a 'right first time' approach when logging reactive service requests, enquiries, updates and ensure job information is captured accurately and the correct priority is assigned to a service requests based on health & safety, business impact and customer expectationUsing the in-house CAFM system to generate reports detailing job status, SLA performance and open jobs.Ensure jobs are categorised correctly, assigned an appropriate completion priority and allocated to the correct operational resource/skillset to complete the taskHandle & process customer requests, enquiries, chases and complaints via a range of contact channels - e.g. phone, email, web portalExperience:Experience within a fast paced, customer-focused roleKnowledge of Facilities, CAFM systems and IT Helpdesk systems would be a plusAbility to prioritise tasks and work to build relationships with external stakeholdersFor more information about this role, please apply with your CV.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    Helpdesk AdvisorStockport£20500 salaryRandstad are delighted to be working alongside a national organisation and one of the largest property owners in the UK. They are recruiting for a Helpdesk Advisor to join their team based in Stockport.Main Duties:Provide excellent level of customer service when handling requests and enquiries from customers with a 'right first time' approach when logging reactive service requests, enquiries, updates and ensure job information is captured accurately and the correct priority is assigned to a service requests based on health & safety, business impact and customer expectationUsing the in-house CAFM system to generate reports detailing job status, SLA performance and open jobs.Ensure jobs are categorised correctly, assigned an appropriate completion priority and allocated to the correct operational resource/skillset to complete the taskHandle & process customer requests, enquiries, chases and complaints via a range of contact channels - e.g. phone, email, web portalExperience:Experience within a fast paced, customer-focused roleKnowledge of Facilities, CAFM systems and IT Helpdesk systems would be a plusAbility to prioritise tasks and work to build relationships with external stakeholdersFor more information about this role, please apply with your CV.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    • kettering, northamptonshire
    • temporary
    • £17.85 - £20.00 per hour
    • full-time
    I currently have an opening for an MTU Manager to assist the NHS with an ongoing contract, starting immediately based in Kettering.Pay: £17.85ph accruing holiday pay or £20.00ph rolled in holiday pay.10 hours paid per day, 6 hours working on site and 4 additional hours allowance for travelYou would be travelling, after collecting the van from kettering, deployed to other mobile testing units within the region. You would be responsible for setting up site for the day and this could be a difference site each shift. There is no permanent base. Driving Licence required.Basic clear DBS required. Key Responsibilities/AccountabilitiesSafety To ensure that safe working practices are implemented, monitored and adhered to at all times in accordance with G4S and DHSC Health, Safety and Environmental policy requirements. To monitor and ensure the safety, well-being and appropriate welfare provision to all onsite employees, sub-contractors, partners and members of the public.Customer Deliver a strong customer focused partnership approach.Cost Encourage and drive innovation and continuous improvements: challenge existing processes, suggest new approaches to improve quality, efficiency and effectiveness of processes, actively encouraging and supporting creativity from team. Compile quotes and estimates for documented variations to services, materials, consumables, equipment and infrastructure. Manage timesheets and overtime spend.Operations Responsible for the planning and effective delivery of all services to meet all contractual requirements. To manage and maintain effective stakeholder relationships with Deloittes, DHSC (Client), the site management team, peers within project and support functions and supplier/contractor groups. Ensure that the asset base is maintained by third party provider to required standards. Deal with press/media in line with contractual and G4S policy/guidelines.Facilities Compile and maintain an RTS Area Risk Management Register. Undertake audits and compliance programmes, ensuring compliance with all relevant legislation and procedures, driving change to meet project objectives and ensuring best practice. Ensure logbooks and other onsite documentation are up to date and statutory compliant.People Recruit lead and motivate teams, ensuring performance is managed, people are adequately inducted and trained in terms of achieving the required standards of performance and that staff engagement, reward and recognition is prioritised. Manage performance monitoring utilising management information data to track and report as required. The Ideal Candidate:Essential Strong leadership skills and experience. Excellent communication skills - both verbal and written. Positive role model - 'lives and breathes' G4S Values. Excellent stakeholder management skills. Positive, can-do attitude / proactive approach. Strong EQ (Emotional intelligence) Previous experience within a similar environment. Up-to-date knowledge of relevant Health and Safety/Compliance legislation. Full UK Driving licence.Desirable Recognised H&S qualification (IOSH). FM in a managerial/leadership capacity Contact Shannen for more information on 0121 212 7792 Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
    I currently have an opening for an MTU Manager to assist the NHS with an ongoing contract, starting immediately based in Kettering.Pay: £17.85ph accruing holiday pay or £20.00ph rolled in holiday pay.10 hours paid per day, 6 hours working on site and 4 additional hours allowance for travelYou would be travelling, after collecting the van from kettering, deployed to other mobile testing units within the region. You would be responsible for setting up site for the day and this could be a difference site each shift. There is no permanent base. Driving Licence required.Basic clear DBS required. Key Responsibilities/AccountabilitiesSafety To ensure that safe working practices are implemented, monitored and adhered to at all times in accordance with G4S and DHSC Health, Safety and Environmental policy requirements. To monitor and ensure the safety, well-being and appropriate welfare provision to all onsite employees, sub-contractors, partners and members of the public.Customer Deliver a strong customer focused partnership approach.Cost Encourage and drive innovation and continuous improvements: challenge existing processes, suggest new approaches to improve quality, efficiency and effectiveness of processes, actively encouraging and supporting creativity from team. Compile quotes and estimates for documented variations to services, materials, consumables, equipment and infrastructure. Manage timesheets and overtime spend.Operations Responsible for the planning and effective delivery of all services to meet all contractual requirements. To manage and maintain effective stakeholder relationships with Deloittes, DHSC (Client), the site management team, peers within project and support functions and supplier/contractor groups. Ensure that the asset base is maintained by third party provider to required standards. Deal with press/media in line with contractual and G4S policy/guidelines.Facilities Compile and maintain an RTS Area Risk Management Register. Undertake audits and compliance programmes, ensuring compliance with all relevant legislation and procedures, driving change to meet project objectives and ensuring best practice. Ensure logbooks and other onsite documentation are up to date and statutory compliant.People Recruit lead and motivate teams, ensuring performance is managed, people are adequately inducted and trained in terms of achieving the required standards of performance and that staff engagement, reward and recognition is prioritised. Manage performance monitoring utilising management information data to track and report as required. The Ideal Candidate:Essential Strong leadership skills and experience. Excellent communication skills - both verbal and written. Positive role model - 'lives and breathes' G4S Values. Excellent stakeholder management skills. Positive, can-do attitude / proactive approach. Strong EQ (Emotional intelligence) Previous experience within a similar environment. Up-to-date knowledge of relevant Health and Safety/Compliance legislation. Full UK Driving licence.Desirable Recognised H&S qualification (IOSH). FM in a managerial/leadership capacity Contact Shannen for more information on 0121 212 7792 Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
    • leamington spa, warwickshire
    • permanent
    • £18,000 - £20,000 per year
    • full-time
    We are looking for an Accounts Administrator (or similar) to assist in the preparation, collation, and processing of weekly payments to temporary assignment contractors. This is not your normal Administrator role. We use our accounting package to make payments to contractors but so much more.We need someone who is willing and able to take this position and accept more responsibility to expand the role in the future.We offer:Competitive salary structureA positive and rewarding working atmosphere.Flexibility to work at home on certain days.Fantastic period town centre officesFree Car ParkingFree Eye TestsFree refreshments & breakfast on a FridayRelaxed dress codeRelaxation area complete with Table tennis, Foosball and TV (attic) Childcare Vouchers (which are not subject to tax or NI)On-site shower facilities in case you fancy a run at lunchtime.Cycle scheme. Staff Referral scheme: If you recommend someone who is employed and passes probation you will receive a payment of £500 for recommending them.Team Events: All-expenses paid events that have included Horse Racing, Activity Evenings (digger driving, quad-biking, archery), Go-Karting, Bowling, Go-Ape, Quiz Nights, Watching Rugby etc...Parties: Events such as Fuel Birthdays, Summer Parties, Xmas Parties where partners are often invited, and all expenses are paid (free bars, excellent food, and excellent company!!).Friday Happy Hour: Drinks provided to celebrate hitting target each weekKey attributes are:Attention to detailAbility to work with all Microsoft packages (Excel to an intermediary level)Good communication skills, via phone, email & face-to-faceSage Accounting would be an advantage, but training can be givenKnowledge of Payroll would also be an advantage, but not essential.Main duties, in brief, will be:Compiling weekly/monthly payments to temporary contractorsAdding new contractor information to our processesChecking all details of documents provided for contractorsChasing and monitoring, both internally & externally, information needed to complete the task of Accounts Administrator, e.g. obtaining PO numbersGenerating & making payments to contractorsProviding paperwork to contractors to support payments madeCollation of time sheets and expense claim formsGenerating & sending of client invoicesReporting of statistical information to outside organisations, as requiredExtra Gym Time: Should you wish to use your lunch hour for gym purposes, we allow an extra 15 minutes extension for you to grab something to eat afterwards.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    We are looking for an Accounts Administrator (or similar) to assist in the preparation, collation, and processing of weekly payments to temporary assignment contractors. This is not your normal Administrator role. We use our accounting package to make payments to contractors but so much more.We need someone who is willing and able to take this position and accept more responsibility to expand the role in the future.We offer:Competitive salary structureA positive and rewarding working atmosphere.Flexibility to work at home on certain days.Fantastic period town centre officesFree Car ParkingFree Eye TestsFree refreshments & breakfast on a FridayRelaxed dress codeRelaxation area complete with Table tennis, Foosball and TV (attic) Childcare Vouchers (which are not subject to tax or NI)On-site shower facilities in case you fancy a run at lunchtime.Cycle scheme. Staff Referral scheme: If you recommend someone who is employed and passes probation you will receive a payment of £500 for recommending them.Team Events: All-expenses paid events that have included Horse Racing, Activity Evenings (digger driving, quad-biking, archery), Go-Karting, Bowling, Go-Ape, Quiz Nights, Watching Rugby etc...Parties: Events such as Fuel Birthdays, Summer Parties, Xmas Parties where partners are often invited, and all expenses are paid (free bars, excellent food, and excellent company!!).Friday Happy Hour: Drinks provided to celebrate hitting target each weekKey attributes are:Attention to detailAbility to work with all Microsoft packages (Excel to an intermediary level)Good communication skills, via phone, email & face-to-faceSage Accounting would be an advantage, but training can be givenKnowledge of Payroll would also be an advantage, but not essential.Main duties, in brief, will be:Compiling weekly/monthly payments to temporary contractorsAdding new contractor information to our processesChecking all details of documents provided for contractorsChasing and monitoring, both internally & externally, information needed to complete the task of Accounts Administrator, e.g. obtaining PO numbersGenerating & making payments to contractorsProviding paperwork to contractors to support payments madeCollation of time sheets and expense claim formsGenerating & sending of client invoicesReporting of statistical information to outside organisations, as requiredExtra Gym Time: Should you wish to use your lunch hour for gym purposes, we allow an extra 15 minutes extension for you to grab something to eat afterwards.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    • maidenhead, berkshire
    • contract
    • £12.00 - £14.00 per hour
    • full-time
    JOB ROLE: Sales Service Support Specialist LOCATION: Maidenhead TYPE: Contract - 12 monthsRATE: Competitive Are you skilled in customer service and administration? Are you a team player who is excited by a fast paced and varied work environment? Randstad is recruiting a Sales Service Support Specialist on behalf of a global medical device and healthcare leader, who are dedicated to helping people reach their full health potential. The successful candidate will be responsible for receiving and processing orders, ensuring the safe delivery of the product and completing the billing process. Responsibilities will include: Be the first point of contact responsible for taking telephone calls both from customers in a polite manner.Process orders from customers, salespeople and engineers via various platforms.Enter orders into the SAP & AS400 system.Handle customer queries on deliveries, invoice pricing, product availability, etc.Liaise on logistic queries from customers or salespeople Liaise with courier companies on all aspects of shipping arrangements and any discrepancies.Understand customer key issues through customer visits with Sales People or Engineers. Ideal Skills/Experience:GCSE or equivalent in English and Maths.NVQ in Customer Service (desirable).Excellent communicator with proven telephone skills.Able to demonstrate previous involvement in team projects.Previous knowledge and experience of Order Processing systems.Knowledge and experience of Microsoft Office applications, SAP would be desirable.Previous experience in a Customer Service environment.Are you interested in working for a company who makes a genuine difference to people's lives? If you are a hardworking and dedicated professional, then apply today to hear more about this great opportunity!Randstad Business Support is acting as an Employment Business in relation to this vacancy.
    JOB ROLE: Sales Service Support Specialist LOCATION: Maidenhead TYPE: Contract - 12 monthsRATE: Competitive Are you skilled in customer service and administration? Are you a team player who is excited by a fast paced and varied work environment? Randstad is recruiting a Sales Service Support Specialist on behalf of a global medical device and healthcare leader, who are dedicated to helping people reach their full health potential. The successful candidate will be responsible for receiving and processing orders, ensuring the safe delivery of the product and completing the billing process. Responsibilities will include: Be the first point of contact responsible for taking telephone calls both from customers in a polite manner.Process orders from customers, salespeople and engineers via various platforms.Enter orders into the SAP & AS400 system.Handle customer queries on deliveries, invoice pricing, product availability, etc.Liaise on logistic queries from customers or salespeople Liaise with courier companies on all aspects of shipping arrangements and any discrepancies.Understand customer key issues through customer visits with Sales People or Engineers. Ideal Skills/Experience:GCSE or equivalent in English and Maths.NVQ in Customer Service (desirable).Excellent communicator with proven telephone skills.Able to demonstrate previous involvement in team projects.Previous knowledge and experience of Order Processing systems.Knowledge and experience of Microsoft Office applications, SAP would be desirable.Previous experience in a Customer Service environment.Are you interested in working for a company who makes a genuine difference to people's lives? If you are a hardworking and dedicated professional, then apply today to hear more about this great opportunity!Randstad Business Support is acting as an Employment Business in relation to this vacancy.
    • leicester, leicestershire
    • temporary
    • £48,000 - £48,000, per year, Car Allowance
    • full-time
    I currently have an opening for a RTS Manager to assist the NHS on a 12 month, fixed term contract - starting immediately within the Birstall, Leicestershire area.Salary: £48,000paFixed term contract of 12 monthsCar allowance providedKey Responsibilities/AccountabilitiesSafety To ensure that safe working practices are implemented, monitored and adhered to at all times in accordance with G4S and DHSC Health, Safety and Environmental policy requirements. To monitor and ensure the safety, well-being and appropriate welfare provision to all onsite employees, sub-contractors, partners and members of the public.Customer Deliver a strong customer focused partnership approach.Cost Encourage and drive innovation and continuous improvements: challenge existing processes, suggest new approaches to improve quality, efficiency and effectiveness of processes, actively encouraging and supporting creativity from team. Compile quotes and estimates for documented variations to services, materials, consumables, equipment and infrastructure. Manage timesheets and overtime spend.Operations Responsible for the planning and effective delivery of all services to meet all contractual requirements. To manage and maintain effective stakeholder relationships with Deloittes, DHSC (Client), the site management team, peers within project and support functions and supplier/contractor groups. Ensure that the asset base is maintained by third party provider to required standards. Deal with press/media in line with contractual and G4S policy/guidelines.Facilities Compile and maintain an RTS Area Risk Management Register. Undertake audits and compliance programmes, ensuring compliance with all relevant legislation and procedures, driving change to meet project objectives and ensuring best practice. Ensure logbooks and other onsite documentation are up to date and statutory compliant.People Recruit lead and motivate teams, ensuring performance is managed, people are adequately inducted and trained in terms of achieving the required standards of performance and that staff engagement, reward and recognition is prioritised. Manage performance monitoring utilising management information data to track and report as required. The Ideal Candidate:Essential Strong leadership skills and experience. Excellent communication skills - both verbal and written. Positive role model - 'lives and breathes' G4S Values. Excellent stakeholder management skills. Positive, can-do attitude / proactive approach. Strong EQ (Emotional intelligence) Previous experience within a similar environment. Up-to-date knowledge of relevant Health and Safety/Compliance legislation. Full UK Driving licence.Desirable Recognised H&S qualification (IOSH). FM in a managerial/leadership capacity Contact Shannen for more information on 0121 212 7792 Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
    I currently have an opening for a RTS Manager to assist the NHS on a 12 month, fixed term contract - starting immediately within the Birstall, Leicestershire area.Salary: £48,000paFixed term contract of 12 monthsCar allowance providedKey Responsibilities/AccountabilitiesSafety To ensure that safe working practices are implemented, monitored and adhered to at all times in accordance with G4S and DHSC Health, Safety and Environmental policy requirements. To monitor and ensure the safety, well-being and appropriate welfare provision to all onsite employees, sub-contractors, partners and members of the public.Customer Deliver a strong customer focused partnership approach.Cost Encourage and drive innovation and continuous improvements: challenge existing processes, suggest new approaches to improve quality, efficiency and effectiveness of processes, actively encouraging and supporting creativity from team. Compile quotes and estimates for documented variations to services, materials, consumables, equipment and infrastructure. Manage timesheets and overtime spend.Operations Responsible for the planning and effective delivery of all services to meet all contractual requirements. To manage and maintain effective stakeholder relationships with Deloittes, DHSC (Client), the site management team, peers within project and support functions and supplier/contractor groups. Ensure that the asset base is maintained by third party provider to required standards. Deal with press/media in line with contractual and G4S policy/guidelines.Facilities Compile and maintain an RTS Area Risk Management Register. Undertake audits and compliance programmes, ensuring compliance with all relevant legislation and procedures, driving change to meet project objectives and ensuring best practice. Ensure logbooks and other onsite documentation are up to date and statutory compliant.People Recruit lead and motivate teams, ensuring performance is managed, people are adequately inducted and trained in terms of achieving the required standards of performance and that staff engagement, reward and recognition is prioritised. Manage performance monitoring utilising management information data to track and report as required. The Ideal Candidate:Essential Strong leadership skills and experience. Excellent communication skills - both verbal and written. Positive role model - 'lives and breathes' G4S Values. Excellent stakeholder management skills. Positive, can-do attitude / proactive approach. Strong EQ (Emotional intelligence) Previous experience within a similar environment. Up-to-date knowledge of relevant Health and Safety/Compliance legislation. Full UK Driving licence.Desirable Recognised H&S qualification (IOSH). FM in a managerial/leadership capacity Contact Shannen for more information on 0121 212 7792 Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
    • edinburgh, edinburgh
    • temporary
    • £10.00 - £10.32 per hour
    • full-time
    Business Support We are looking for Business Support advisors to work for a leading UK banking organisation. Job Duties: Telephony and Processing Team Performs standard administrative data processing tasksWorks within current standard compliance processes, systems, and procedures, and reports simple non-compliance issues.Carries out a range of prescribed customer service activities and handles non-standard or more complex customer cases and enquiries using existing procedures.Supports development of personal capabilities by pursuing existing formal and informal training opportunities.Receives and screens customers, callers and other sources of communications, answers routine questions, provides information or directs requests elsewhere as appropriate; acts on behalf of the principal by contacting internal and external sources to convey requests, provide instructions or acquire information.Takes ownership of customer needs enquiries, using appropriate skills and decision making in an efficient and effective manner providing the highest level of customer service, aiming to meet the needs of our customers across a range of banking products at first touch where appropriateEffectively complies within the Customer Treatment standards including internal policy guidelines and external regulatory guidelines to ensure a robust and consistent approach to make the right decisions and do the right thing for our customersKeeps up to date with mandatory training ensuring the appropriate skills and knowledge to remain competent to undertake the roleComply with the Colleague Conduct Rules, putting customers' interests at heart and take personal responsibility for conduct in the workplacePeople SKILLS REQUIRED: Excellent customer service skillsCustomer service backgroundComputer literateFlexible and adaptable to changeAbility to work as part of a teamAbility to navigate around multiple systems WHAT'S IN IT FOR YOU?Excellent induction trainingCompetitive rate of pay/pay progressionGain experience and new skillsGreat insight into the banking sectorPotential for extension Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
    Business Support We are looking for Business Support advisors to work for a leading UK banking organisation. Job Duties: Telephony and Processing Team Performs standard administrative data processing tasksWorks within current standard compliance processes, systems, and procedures, and reports simple non-compliance issues.Carries out a range of prescribed customer service activities and handles non-standard or more complex customer cases and enquiries using existing procedures.Supports development of personal capabilities by pursuing existing formal and informal training opportunities.Receives and screens customers, callers and other sources of communications, answers routine questions, provides information or directs requests elsewhere as appropriate; acts on behalf of the principal by contacting internal and external sources to convey requests, provide instructions or acquire information.Takes ownership of customer needs enquiries, using appropriate skills and decision making in an efficient and effective manner providing the highest level of customer service, aiming to meet the needs of our customers across a range of banking products at first touch where appropriateEffectively complies within the Customer Treatment standards including internal policy guidelines and external regulatory guidelines to ensure a robust and consistent approach to make the right decisions and do the right thing for our customersKeeps up to date with mandatory training ensuring the appropriate skills and knowledge to remain competent to undertake the roleComply with the Colleague Conduct Rules, putting customers' interests at heart and take personal responsibility for conduct in the workplacePeople SKILLS REQUIRED: Excellent customer service skillsCustomer service backgroundComputer literateFlexible and adaptable to changeAbility to work as part of a teamAbility to navigate around multiple systems WHAT'S IN IT FOR YOU?Excellent induction trainingCompetitive rate of pay/pay progressionGain experience and new skillsGreat insight into the banking sectorPotential for extension Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
    • sutton coldfield, west midlands
    • permanent
    • £19,000 - £21,000 per year
    • full-time
    We are looking for an experienced Customer Service Coordinator/ Administrator to join our leading and well established and successful company in Minworth, near Sutton Coldfield.£19,000 - £21,000 8.30am - 5:00pm Mon - Fri Parkingpermanent roleTraining in customs clearance Your responsibilities:Working as part of the exports team Organise shipping documents, and book in the jobs on specialist IT systemCoordination workProviding a high level of customer serviceLiaising with customers to coordinate/update on shipmentsObtain quotations from both domestic and overseas suppliers/agentsCustoms clearance entry - training will be providedAnswer telephone and Email correspondenceChecking and raising invoiceProviding full administrative support About you?Excellent customer service and coordination skillsExperience in Freight Forwarding / Export/ Imports is advantageousYou must be passionate about the world of logistics Excellent administration and communication skillsIT literate (all Microsoft Applications)Able to work in a fast paced environmentAbility work as part of a small teamMeticulous attention to detailQuick learnerCoordination experienceAbility to prioritise tasksPositive 'Can Do' attitude, passionate, confident, determinedDon't miss out on the fantastic opportunity - get in touch today! Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    We are looking for an experienced Customer Service Coordinator/ Administrator to join our leading and well established and successful company in Minworth, near Sutton Coldfield.£19,000 - £21,000 8.30am - 5:00pm Mon - Fri Parkingpermanent roleTraining in customs clearance Your responsibilities:Working as part of the exports team Organise shipping documents, and book in the jobs on specialist IT systemCoordination workProviding a high level of customer serviceLiaising with customers to coordinate/update on shipmentsObtain quotations from both domestic and overseas suppliers/agentsCustoms clearance entry - training will be providedAnswer telephone and Email correspondenceChecking and raising invoiceProviding full administrative support About you?Excellent customer service and coordination skillsExperience in Freight Forwarding / Export/ Imports is advantageousYou must be passionate about the world of logistics Excellent administration and communication skillsIT literate (all Microsoft Applications)Able to work in a fast paced environmentAbility work as part of a small teamMeticulous attention to detailQuick learnerCoordination experienceAbility to prioritise tasksPositive 'Can Do' attitude, passionate, confident, determinedDon't miss out on the fantastic opportunity - get in touch today! Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    • boston, lincolnshire
    • temporary
    • £20.00 per hour
    • full-time
    Are you an experienced manager who is looking for work? If so, you are in luck! We are looking for someone with strong people management skills, capable of overseeing a team of circa 13 test site operatives on a government contract within the Boston area. Shift times: 7:30am - 8:30pm (13 hours paid)Shifts: 4 on 4 offPay: £20.00 per hour inclusive of holiday payDuration: on going Duties: - Oversee the overall site operations.- Identify, Manage and escalate Health And Safety risks.- Reporting into the regional manager.- Complete all admin tasks including timesheets entry for all workers.- Responsible for time tracking and attendance.- Liaising with the agency.- Organising replacements.- Creating vacancies on the staff tracker for any replacements required.- Holding formal discussions/disciplinarians. - Managing break times.- Authorising holiday applications.- Attending meetings with regional managers and area managers when required.- Liaising with HR and implementing any new policies.- Ensuring all deliveries are processed on site and reporting the figures back to the client- Creating a good working environment for all staff.- Help to create positivity within the group. You will be given full training on all of the aboveRequirements:Clean Basic DBS (we can help with the application)A good attitude & strong work ethicGood customer service skills are essentialKnowledge of health and safety Benefits:Competitive pay rate. Contact Shannen for more information on 0121 212 7792 Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
    Are you an experienced manager who is looking for work? If so, you are in luck! We are looking for someone with strong people management skills, capable of overseeing a team of circa 13 test site operatives on a government contract within the Boston area. Shift times: 7:30am - 8:30pm (13 hours paid)Shifts: 4 on 4 offPay: £20.00 per hour inclusive of holiday payDuration: on going Duties: - Oversee the overall site operations.- Identify, Manage and escalate Health And Safety risks.- Reporting into the regional manager.- Complete all admin tasks including timesheets entry for all workers.- Responsible for time tracking and attendance.- Liaising with the agency.- Organising replacements.- Creating vacancies on the staff tracker for any replacements required.- Holding formal discussions/disciplinarians. - Managing break times.- Authorising holiday applications.- Attending meetings with regional managers and area managers when required.- Liaising with HR and implementing any new policies.- Ensuring all deliveries are processed on site and reporting the figures back to the client- Creating a good working environment for all staff.- Help to create positivity within the group. You will be given full training on all of the aboveRequirements:Clean Basic DBS (we can help with the application)A good attitude & strong work ethicGood customer service skills are essentialKnowledge of health and safety Benefits:Competitive pay rate. Contact Shannen for more information on 0121 212 7792 Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
    • kettering, northamptonshire
    • temporary
    • £20.00 per hour
    • full-time
    Are you an experienced manager who is looking for work? If so, you are in luck! We are looking for someone with strong people management skills, capable of overseeing a team of circa 13 test site operatives on a government contract within the Kettering area. Shift times: 7:30am - 8:30pm (13 hours paid)Shifts: 4 on 4 offPay: £20.00 per hour inclusive of holiday payDuration: on going Duties: - Oversee the overall site operations.- Identify, Manage and escalate Health And Safety risks.- Reporting into the regional manager.- Complete all admin tasks including timesheets entry for all workers.- Responsible for time tracking and attendance.- Liaising with the agency.- Organising replacements.- Creating vacancies on the staff tracker for any replacements required.- Holding formal discussions/disciplinarians. - Managing break times.- Authorising holiday applications.- Attending meetings with regional managers and area managers when required.- Liaising with HR and implementing any new policies.- Ensuring all deliveries are processed on site and reporting the figures back to the client- Creating a good working environment for all staff.- Help to create positivity within the group. You will be given full training on all of the aboveRequirements:Clean Basic DBS (we can help with the application)A good attitude & strong work ethicGood customer service skills are essentialKnowledge of health and safety Benefits:Competitive pay rate. Contact Shannen for more information on 0121 212 7792 Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
    Are you an experienced manager who is looking for work? If so, you are in luck! We are looking for someone with strong people management skills, capable of overseeing a team of circa 13 test site operatives on a government contract within the Kettering area. Shift times: 7:30am - 8:30pm (13 hours paid)Shifts: 4 on 4 offPay: £20.00 per hour inclusive of holiday payDuration: on going Duties: - Oversee the overall site operations.- Identify, Manage and escalate Health And Safety risks.- Reporting into the regional manager.- Complete all admin tasks including timesheets entry for all workers.- Responsible for time tracking and attendance.- Liaising with the agency.- Organising replacements.- Creating vacancies on the staff tracker for any replacements required.- Holding formal discussions/disciplinarians. - Managing break times.- Authorising holiday applications.- Attending meetings with regional managers and area managers when required.- Liaising with HR and implementing any new policies.- Ensuring all deliveries are processed on site and reporting the figures back to the client- Creating a good working environment for all staff.- Help to create positivity within the group. You will be given full training on all of the aboveRequirements:Clean Basic DBS (we can help with the application)A good attitude & strong work ethicGood customer service skills are essentialKnowledge of health and safety Benefits:Competitive pay rate. Contact Shannen for more information on 0121 212 7792 Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
    • market harborough, leicestershire
    • temporary
    • £20.00 per hour
    • full-time
    Are you an experienced manager who is looking for work? If so, you are in luck! We are looking for someone with strong people management skills, capable of overseeing a team of circa 13 test site operatives on a government contract within the Market Harborough area. Shift times: 7:30am - 8:30pm (13 hours paid)Shifts: 4 on 4 offPay: £20.00 per hour inclusive of holiday payDuration: on going Duties: - Oversee the overall site operations.- Identify, Manage and escalate Health And Safety risks.- Reporting into the regional manager.- Complete all admin tasks including timesheets entry for all workers.- Responsible for time tracking and attendance.- Liaising with the agency.- Organising replacements.- Creating vacancies on the staff tracker for any replacements required.- Holding formal discussions/disciplinarians. - Managing break times.- Authorising holiday applications.- Attending meetings with regional managers and area managers when required.- Liaising with HR and implementing any new policies.- Ensuring all deliveries are processed on site and reporting the figures back to the client- Creating a good working environment for all staff.- Help to create positivity within the group. You will be given full training on all of the aboveRequirements:Clean Basic DBS (we can help with the application)A good attitude & strong work ethicGood customer service skills are essentialKnowledge of health and safety Benefits:Competitive pay rate. Contact Shannen for more information on 0121 212 7792 Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
    Are you an experienced manager who is looking for work? If so, you are in luck! We are looking for someone with strong people management skills, capable of overseeing a team of circa 13 test site operatives on a government contract within the Market Harborough area. Shift times: 7:30am - 8:30pm (13 hours paid)Shifts: 4 on 4 offPay: £20.00 per hour inclusive of holiday payDuration: on going Duties: - Oversee the overall site operations.- Identify, Manage and escalate Health And Safety risks.- Reporting into the regional manager.- Complete all admin tasks including timesheets entry for all workers.- Responsible for time tracking and attendance.- Liaising with the agency.- Organising replacements.- Creating vacancies on the staff tracker for any replacements required.- Holding formal discussions/disciplinarians. - Managing break times.- Authorising holiday applications.- Attending meetings with regional managers and area managers when required.- Liaising with HR and implementing any new policies.- Ensuring all deliveries are processed on site and reporting the figures back to the client- Creating a good working environment for all staff.- Help to create positivity within the group. You will be given full training on all of the aboveRequirements:Clean Basic DBS (we can help with the application)A good attitude & strong work ethicGood customer service skills are essentialKnowledge of health and safety Benefits:Competitive pay rate. Contact Shannen for more information on 0121 212 7792 Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
    • tamworth, staffordshire
    • temporary
    • £20.00 per hour
    • full-time
    Are you an experienced manager who is looking for work? If so, you are in luck! We are looking for someone with strong people management skills, capable of overseeing a team of circa 13 test site operatives on a government contract within the Tamworth area. Shift times: 7:30am - 8:30pm (13 hours paid)Shifts: 4 on 4 offPay: £20.00 per hour inclusive of holiday payDuration: on going Duties: - Oversee the overall site operations.- Identify, Manage and escalate Health And Safety risks.- Reporting into the regional manager.- Complete all admin tasks including timesheets entry for all workers.- Responsible for time tracking and attendance.- Liaising with the agency.- Organising replacements.- Creating vacancies on the staff tracker for any replacements required.- Holding formal discussions/disciplinarians. - Managing break times.- Authorising holiday applications.- Attending meetings with regional managers and area managers when required.- Liaising with HR and implementing any new policies.- Ensuring all deliveries are processed on site and reporting the figures back to the client- Creating a good working environment for all staff.- Help to create positivity within the group. You will be given full training on all of the aboveRequirements:Clean Basic DBS (we can help with the application)A good attitude & strong work ethicGood customer service skills are essentialKnowledge of health and safety Benefits:Competitive pay rate. Contact Shannen for more information on 0121 212 7792 Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
    Are you an experienced manager who is looking for work? If so, you are in luck! We are looking for someone with strong people management skills, capable of overseeing a team of circa 13 test site operatives on a government contract within the Tamworth area. Shift times: 7:30am - 8:30pm (13 hours paid)Shifts: 4 on 4 offPay: £20.00 per hour inclusive of holiday payDuration: on going Duties: - Oversee the overall site operations.- Identify, Manage and escalate Health And Safety risks.- Reporting into the regional manager.- Complete all admin tasks including timesheets entry for all workers.- Responsible for time tracking and attendance.- Liaising with the agency.- Organising replacements.- Creating vacancies on the staff tracker for any replacements required.- Holding formal discussions/disciplinarians. - Managing break times.- Authorising holiday applications.- Attending meetings with regional managers and area managers when required.- Liaising with HR and implementing any new policies.- Ensuring all deliveries are processed on site and reporting the figures back to the client- Creating a good working environment for all staff.- Help to create positivity within the group. You will be given full training on all of the aboveRequirements:Clean Basic DBS (we can help with the application)A good attitude & strong work ethicGood customer service skills are essentialKnowledge of health and safety Benefits:Competitive pay rate. Contact Shannen for more information on 0121 212 7792 Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
    • bromsgrove, herefordshire
    • temporary
    • £20.00 per hour
    • full-time
    Are you an experienced manager who is looking for work? If so, you are in luck! We are looking for someone with strong people management skills, capable of overseeing a team of circa 13 test site operatives on a government contract within the Bromsgrove area. Shift times: 7:30am - 8:30pm (13 hours paid)Shifts: 4 on 4 offPay: £20.00 per hour inclusive of holiday payDuration: on going Duties: - Oversee the overall site operations.- Identify, Manage and escalate Health And Safety risks.- Reporting into the regional manager.- Complete all admin tasks including timesheets entry for all workers.- Responsible for time tracking and attendance.- Liaising with the agency.- Organising replacements.- Creating vacancies on the staff tracker for any replacements required.- Holding formal discussions/disciplinarians. - Managing break times.- Authorising holiday applications.- Attending meetings with regional managers and area managers when required.- Liaising with HR and implementing any new policies.- Ensuring all deliveries are processed on site and reporting the figures back to the client- Creating a good working environment for all staff.- Help to create positivity within the group. You will be given full training on all of the aboveRequirements:Clean Basic DBS (we can help with the application)A good attitude & strong work ethicGood customer service skills are essentialKnowledge of health and safety Benefits:Competitive pay rate. Contact Shannen for more information on 0121 212 7792 Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
    Are you an experienced manager who is looking for work? If so, you are in luck! We are looking for someone with strong people management skills, capable of overseeing a team of circa 13 test site operatives on a government contract within the Bromsgrove area. Shift times: 7:30am - 8:30pm (13 hours paid)Shifts: 4 on 4 offPay: £20.00 per hour inclusive of holiday payDuration: on going Duties: - Oversee the overall site operations.- Identify, Manage and escalate Health And Safety risks.- Reporting into the regional manager.- Complete all admin tasks including timesheets entry for all workers.- Responsible for time tracking and attendance.- Liaising with the agency.- Organising replacements.- Creating vacancies on the staff tracker for any replacements required.- Holding formal discussions/disciplinarians. - Managing break times.- Authorising holiday applications.- Attending meetings with regional managers and area managers when required.- Liaising with HR and implementing any new policies.- Ensuring all deliveries are processed on site and reporting the figures back to the client- Creating a good working environment for all staff.- Help to create positivity within the group. You will be given full training on all of the aboveRequirements:Clean Basic DBS (we can help with the application)A good attitude & strong work ethicGood customer service skills are essentialKnowledge of health and safety Benefits:Competitive pay rate. Contact Shannen for more information on 0121 212 7792 Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
    • connah's quay, flintshire
    • contract
    • £10.26 per hour
    • full-time
    Customer Service RepresentativeRandstad Engineering are currently looking for an Customer Service Representative to join a busy customer service team at TATA's site in Shotton. This position offers flexible, with infrequent trips to site needed for training. In addition to a market competitive rate of £10.26 per hour, you will receive 35 days paid holiday per year. The Business Panels and Profiles is a downstream business within Building Systems UK. The business sells "Envelope" and "Structural" products predominantly into the construction industry. The product range is the most diverse in the marketplace, with an offering including structural roof and flooring decks, built up systems, composite panels (foam), flashings and associated products. The Job ItselfReporting to the Customer Service Manager and working in close partnership with the External Sales Team, the jobholder will be responsible for managing a number of strategically important key accounts. They will rapidly develop a close working relationship with their customers, liaising on a regular basis to ensure that orders are processed efficiently and accurately, and that all sales opportunities are maximised. Committed to delivering excellence in customer service, the jobholder will be passionate about fulfilling customer needs and exceeding expectations. The Ideal CandidateThe jobholder should have a solid educational background, be numerate and have good written and verbal English skills. In addition, the jobholder will have rounded IT skills and will be an intermediate user of Microsoft Word and Excel Proven experience in a similar role, with a track record of problem solving within a customer-facing environment, is essential. The jobholder will have strong planning and organising skills with a high level of attention to detail. Construction industry knowledge is preferable, but not essential.The jobholder will be extremely customer focused and will instinctively take ownership of problems and be adept at managing things through to a conclusion. In addition the job holder will: Have the ability to set priorities and work on own initiativeBe capable of working well under pressure and to strict deadlines Be a team playerBe tenacious and self motivatedBe enthusiastic and conscientious Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
    Customer Service RepresentativeRandstad Engineering are currently looking for an Customer Service Representative to join a busy customer service team at TATA's site in Shotton. This position offers flexible, with infrequent trips to site needed for training. In addition to a market competitive rate of £10.26 per hour, you will receive 35 days paid holiday per year. The Business Panels and Profiles is a downstream business within Building Systems UK. The business sells "Envelope" and "Structural" products predominantly into the construction industry. The product range is the most diverse in the marketplace, with an offering including structural roof and flooring decks, built up systems, composite panels (foam), flashings and associated products. The Job ItselfReporting to the Customer Service Manager and working in close partnership with the External Sales Team, the jobholder will be responsible for managing a number of strategically important key accounts. They will rapidly develop a close working relationship with their customers, liaising on a regular basis to ensure that orders are processed efficiently and accurately, and that all sales opportunities are maximised. Committed to delivering excellence in customer service, the jobholder will be passionate about fulfilling customer needs and exceeding expectations. The Ideal CandidateThe jobholder should have a solid educational background, be numerate and have good written and verbal English skills. In addition, the jobholder will have rounded IT skills and will be an intermediate user of Microsoft Word and Excel Proven experience in a similar role, with a track record of problem solving within a customer-facing environment, is essential. The jobholder will have strong planning and organising skills with a high level of attention to detail. Construction industry knowledge is preferable, but not essential.The jobholder will be extremely customer focused and will instinctively take ownership of problems and be adept at managing things through to a conclusion. In addition the job holder will: Have the ability to set priorities and work on own initiativeBe capable of working well under pressure and to strict deadlines Be a team playerBe tenacious and self motivatedBe enthusiastic and conscientious Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

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