Key ResponsibilitiesFirst-Contact Resolution: Act as the primary point of contact for workforce administration inquiries via phone, chat, and e-Request, delivering swift and accurate solutions to employees and People Leaders.Case Management & Escalation: Delegate and escalate complex queries appropriately while retaining ultimate ownership of the issue until full resolution.Communication & Tracking: Proactively track the progress of open cases and provide
Key ResponsibilitiesFirst-Contact Resolution: Act as the primary point of contact for workforce administration inquiries via phone, chat, and e-Request, delivering swift and accurate solutions to employees and People Leaders.Case Management & Escalation: Delegate and escalate complex queries appropriately while retaining ultimate ownership of the issue until full resolution.Communication & Tracking: Proactively track the progress of open cases and provide