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    • port macquarie, new south wales
    • temporary
    • AU$31.25 - AU$31.25, per hour, super & retailer discounts
    • full-time
    Port Macquarie city centreFull time temporary assignment until 1st April, potential to extend$31.25 per hour plus super URGENTLY RECRUITING THOSE WITH A CURRENT WWCC & A CLEARED POLICE CHECK (within the last 2 months)Randstad has partnered with a leading State Government Education provider to source multiple Contact Centre operators to join their team. This team is focused on providing an excellent customer experience on each and every call and operative in a team focused collaborative environment.As a contact centre operator, you will be responsible for making outbound phone calls to an existing customer base to assist future students to progress in their enrollment. We’re looking for self motivated high performing individuals to contribute to team success. In addition, you will possess:High attention to detailExcellent written and verbal communication skillsDemonstrated ability to prioritise tasksDemonstrated ability working in a high volume environment, either sales, education, contact centre, hospitality or retail.Experience with computer systems / programs Must be able to articulate how you apply the following values in everyday situations for interview: Collaboration, integrity, customer centricity, excellence IN ORDER TO PROGRESSDue to the fast nature of this recruit, you must ALREADY have the following:A cleared police check from within the last 2 monthsA current Working With Childrens CheckHow to applyPlease submit your resume (in word format) by clicking ‘Apply Now'.For more information, you can contact Randstad on (02) 4032 7350.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Port Macquarie city centreFull time temporary assignment until 1st April, potential to extend$31.25 per hour plus super URGENTLY RECRUITING THOSE WITH A CURRENT WWCC & A CLEARED POLICE CHECK (within the last 2 months)Randstad has partnered with a leading State Government Education provider to source multiple Contact Centre operators to join their team. This team is focused on providing an excellent customer experience on each and every call and operative in a team focused collaborative environment.As a contact centre operator, you will be responsible for making outbound phone calls to an existing customer base to assist future students to progress in their enrollment. We’re looking for self motivated high performing individuals to contribute to team success. In addition, you will possess:High attention to detailExcellent written and verbal communication skillsDemonstrated ability to prioritise tasksDemonstrated ability working in a high volume environment, either sales, education, contact centre, hospitality or retail.Experience with computer systems / programs Must be able to articulate how you apply the following values in everyday situations for interview: Collaboration, integrity, customer centricity, excellence IN ORDER TO PROGRESSDue to the fast nature of this recruit, you must ALREADY have the following:A cleared police check from within the last 2 monthsA current Working With Childrens CheckHow to applyPlease submit your resume (in word format) by clicking ‘Apply Now'.For more information, you can contact Randstad on (02) 4032 7350.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • sydney, new south wales
    • temporary
    • AU$30.00 - AU$35.00 per hour
    • full-time
    We are seeking an energetic and reliable customer service professional to join our client’s team in NSW Government as a call centre operator. This is an opportunity to work for a NSW Government department, one of the biggest employers in Australia. The Government employs an inclusive and diverse workforce, with great office environments and flexible work options.About your new roleAs a Call Centre Operator, you will be responsible for responding to incoming customer requests received through multiple channels, including phone and email, following the Department policies to solve customer enquiries. As the first point of contact for customers, you will need to have a commitment to customer service and and an ability to make quick and accurate decisions.Answer incoming customer enquiries and requests for informationMaintain customer satisfaction Stay updated on departmental policy changes to determine responsesHandle customer data and information with confidentialityMaintain accurate records and databases in their inhouse systems What you will needThe call centre/customer service representatives are often the first point of contact for the Department. It is essential that you enjoy providing a high level of customer service treating customers with honest, fairness, sensitivity and dignity.Excellent interpersonal communication skillsHigh level of professionalismStrong problem solving abilities, especially in a fast-paced environmentAdvanced computer literacy skillsPrevious experience in a contact centre would be beneficial This is a great opportunityWorking for NSW Government not only allows you to make a contribution through the work that you do, it also allows you to be a part of something bigger. It means embracing new challenges every day and learning from some of the nation’s best and brightest. Work as part of a diverse workforceMake time for what countsBe a part of something bigger Next stepsIf you are ready to apply for this opportunity, please select “Apply Now”. Have a question before applying? Please contact Daniel Perry on daniel.perry@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    We are seeking an energetic and reliable customer service professional to join our client’s team in NSW Government as a call centre operator. This is an opportunity to work for a NSW Government department, one of the biggest employers in Australia. The Government employs an inclusive and diverse workforce, with great office environments and flexible work options.About your new roleAs a Call Centre Operator, you will be responsible for responding to incoming customer requests received through multiple channels, including phone and email, following the Department policies to solve customer enquiries. As the first point of contact for customers, you will need to have a commitment to customer service and and an ability to make quick and accurate decisions.Answer incoming customer enquiries and requests for informationMaintain customer satisfaction Stay updated on departmental policy changes to determine responsesHandle customer data and information with confidentialityMaintain accurate records and databases in their inhouse systems What you will needThe call centre/customer service representatives are often the first point of contact for the Department. It is essential that you enjoy providing a high level of customer service treating customers with honest, fairness, sensitivity and dignity.Excellent interpersonal communication skillsHigh level of professionalismStrong problem solving abilities, especially in a fast-paced environmentAdvanced computer literacy skillsPrevious experience in a contact centre would be beneficial This is a great opportunityWorking for NSW Government not only allows you to make a contribution through the work that you do, it also allows you to be a part of something bigger. It means embracing new challenges every day and learning from some of the nation’s best and brightest. Work as part of a diverse workforceMake time for what countsBe a part of something bigger Next stepsIf you are ready to apply for this opportunity, please select “Apply Now”. Have a question before applying? Please contact Daniel Perry on daniel.perry@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • chullora, new south wales
    • temporary
    • AU$28.00 - AU$30.00, per hour, super
    • full-time
    Your New RoleWork for one of Australia’s most well known Retail companies in a vibrant and fast paced customer service team. As the Customer Care Representative you will be responsible for the investigation and resolution of escalated customer queries.Your main responsibilities will include:Liaising with customers via phone, email and online chatLog and update all information in the system correctlyProviding customers with regular updates regarding their queries or complaintsReviewing customer files to ensure that nothing has been missedEmpathetically listen to customers and promptly provide solutions Your profile will demonstrate: Previous customer service, disputes, complaints, claims, order processing, customer care, call centre or contact centre experience is idealA 'can-do' attitude and willingness to learnHigh attention to detail Benefits to you:Start ASAPFlexible work optionsCompetitive hourly rateWork for a renowned Australian companyWork in a role that will keep you busy!This is a great opportunity for experienced Customer Care Representatives to join a busy role. If you are interested in this role, please press APPLY NOW.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Your New RoleWork for one of Australia’s most well known Retail companies in a vibrant and fast paced customer service team. As the Customer Care Representative you will be responsible for the investigation and resolution of escalated customer queries.Your main responsibilities will include:Liaising with customers via phone, email and online chatLog and update all information in the system correctlyProviding customers with regular updates regarding their queries or complaintsReviewing customer files to ensure that nothing has been missedEmpathetically listen to customers and promptly provide solutions Your profile will demonstrate: Previous customer service, disputes, complaints, claims, order processing, customer care, call centre or contact centre experience is idealA 'can-do' attitude and willingness to learnHigh attention to detail Benefits to you:Start ASAPFlexible work optionsCompetitive hourly rateWork for a renowned Australian companyWork in a role that will keep you busy!This is a great opportunity for experienced Customer Care Representatives to join a busy role. If you are interested in this role, please press APPLY NOW.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • sydney, new south wales
    • temporary
    • AU$30.00 - AU$31.00, per hour, super
    • full-time
    Entry Level Banking - Digital Bank - Inbound Call CentreMultiple exciting temp opportunities with a view to permanency within 6 monthsWynyard location! Right outside the train stationNo banking experience required, just customer service guns!Mapped out opportunities to build your career and up-skill right from the start$31.25ph + superYour new companyThis is a FT temporary opportunity to join a subsidiary of a Big 4 Bank! Renowned for leading the Australian financial space, my client aims to assist their staff, customers and the wider community by providing an excellent customer experience. By fostering a diverse work culture and a positive team environment, employees are valued and recognised for their efforts and commitment.Your new roleBe the first point of contact for customers across phone, email & chatAnswer queries regarding general, everyday banking productsConsistently provide excellent customer service and go above & beyondMultitask work across multiple internal systems and softwaresYour skills and experienceA customer-centric & service-oriented mind-setExcellent communication skills, verbal and writtenThrive in a fast paced environment to multitask and meet multiple deadlinesPositive and resilient focused on delivering the best results each and every dayA keen interest in banking and financePlease note: We’re looking for flexible candidates as this customer care team works on a rotating roster between 8:00am - 8.00pm between Monday - Sunday.Your benefitsGreat location - Wynyard stationCompetitive payrate!Opportunity to gain a permanent role within one of Australia’s largest digital banksAn exciting opportunity to shape your career within the banking industryOngoing extensive training programs for learning and developmentYour next stepTo launch your career, click ‘apply now’ or contact Lavender Pham, consultant on 02 8215 1067 // lavender.pham@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Entry Level Banking - Digital Bank - Inbound Call CentreMultiple exciting temp opportunities with a view to permanency within 6 monthsWynyard location! Right outside the train stationNo banking experience required, just customer service guns!Mapped out opportunities to build your career and up-skill right from the start$31.25ph + superYour new companyThis is a FT temporary opportunity to join a subsidiary of a Big 4 Bank! Renowned for leading the Australian financial space, my client aims to assist their staff, customers and the wider community by providing an excellent customer experience. By fostering a diverse work culture and a positive team environment, employees are valued and recognised for their efforts and commitment.Your new roleBe the first point of contact for customers across phone, email & chatAnswer queries regarding general, everyday banking productsConsistently provide excellent customer service and go above & beyondMultitask work across multiple internal systems and softwaresYour skills and experienceA customer-centric & service-oriented mind-setExcellent communication skills, verbal and writtenThrive in a fast paced environment to multitask and meet multiple deadlinesPositive and resilient focused on delivering the best results each and every dayA keen interest in banking and financePlease note: We’re looking for flexible candidates as this customer care team works on a rotating roster between 8:00am - 8.00pm between Monday - Sunday.Your benefitsGreat location - Wynyard stationCompetitive payrate!Opportunity to gain a permanent role within one of Australia’s largest digital banksAn exciting opportunity to shape your career within the banking industryOngoing extensive training programs for learning and developmentYour next stepTo launch your career, click ‘apply now’ or contact Lavender Pham, consultant on 02 8215 1067 // lavender.pham@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • tweed heads, new south wales
    • temporary
    • AU$31.25 - AU$31.25, per hour, super & retailer discounts
    • full-time
    Kingscliff locationFull time temporary assignment until 1st April, potential to extend$31.25 per hour plus super URGENTLY RECRUITING THOSE WITH A CURRENT WWCC & A CLEARED POLICE CHECK (within the last 2 months)Randstad has partnered with a leading State Government Education provider to source multiple Contact Centre operators to join their team. This team is focused on providing an excellent customer experience on each and every call and operative in a team focused collaborative environment.As a contact centre operator, you will be responsible for making outbound phone calls to an existing customer base to assist future students to progress in their enrollment. We’re looking for self motivated high performing individuals to contribute to team success. In addition, you will possess:High attention to detailExcellent written and verbal communication skillsDemonstrated ability to prioritise tasksDemonstrated ability working in a high volume environment, either sales, education, contact centre, hospitality or retail.Experience with computer systems / programs Must be able to articulate how you apply the following values in everyday situations for interview: Collaboration, integrity, customer centricity, excellence IN ORDER TO PROGRESSDue to the fast nature of this recruit, you must ALREADY have the following:A cleared police check from within the last 2 monthsA current Working With Childrens CheckHow to applyPlease submit your resume (in word format) by clicking ‘Apply Now'.For more information, you can contact Randstad on (02) 4032 7350.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Kingscliff locationFull time temporary assignment until 1st April, potential to extend$31.25 per hour plus super URGENTLY RECRUITING THOSE WITH A CURRENT WWCC & A CLEARED POLICE CHECK (within the last 2 months)Randstad has partnered with a leading State Government Education provider to source multiple Contact Centre operators to join their team. This team is focused on providing an excellent customer experience on each and every call and operative in a team focused collaborative environment.As a contact centre operator, you will be responsible for making outbound phone calls to an existing customer base to assist future students to progress in their enrollment. We’re looking for self motivated high performing individuals to contribute to team success. In addition, you will possess:High attention to detailExcellent written and verbal communication skillsDemonstrated ability to prioritise tasksDemonstrated ability working in a high volume environment, either sales, education, contact centre, hospitality or retail.Experience with computer systems / programs Must be able to articulate how you apply the following values in everyday situations for interview: Collaboration, integrity, customer centricity, excellence IN ORDER TO PROGRESSDue to the fast nature of this recruit, you must ALREADY have the following:A cleared police check from within the last 2 monthsA current Working With Childrens CheckHow to applyPlease submit your resume (in word format) by clicking ‘Apply Now'.For more information, you can contact Randstad on (02) 4032 7350.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • adelaide, south australia
    • temporary
    • full-time
    Our client is seeking a Customer Service Officer to leverage their brand through exceptional customer experience and quality customer service. Located in a newly refurbished office within the Adelaide CBD, the Customer Service Officer is responsible for providing high quality customer service, by responding to inbound enquiries in relation to the status of a file and booking of settlements. You will also be responsible for responding to requests, contacting other financial institutions; Brokers and Solicitors in relation to the status of a file and booking of settlements.You will join a friendly team who are committed to helping you succeed in your role in a supported and professional environment. Applicants need to be available to work Monday to Friday on a rotational basis with hours varying weekly. The pay rate is $31.25 per hour. Main Responsibilities:Managing calls and providing a high level of customer service in a timely mannerRespond to inbound requests in relation to the status of a matterBooking of settlements as per request from clientsManage daily work allocation by making outbound calls in relation to the status of a file and the booking of settlementsManaging exceptions and notifying file owners and Brokers of outstanding requirements in order to book settlement with other financial InstitutionsAdhere to all internal policies and procedures Provide support to your peers and other teams within the business as requiredMeet and exceed quality targets Meet adherence to roster targets Actively identify and escalate any perceived risks Essential: Previous customer service experienceHighly developed customer service skillsStrong communication skills, written and verbalStrong data entry skillsAbility to work in a high pressure, high volume work environment ensuring deadlines are metA positive and proactive approachExcellent attention to detailGood organisational skills and ability to prioritise workloadStrong work ethic Applications:If you feel your skills match the above criteria, please attention your CV in MS Word format to Zoe Minuzzo-Larsen and click 'Apply' now. Please note only short listed candidates will be contacted.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Our client is seeking a Customer Service Officer to leverage their brand through exceptional customer experience and quality customer service. Located in a newly refurbished office within the Adelaide CBD, the Customer Service Officer is responsible for providing high quality customer service, by responding to inbound enquiries in relation to the status of a file and booking of settlements. You will also be responsible for responding to requests, contacting other financial institutions; Brokers and Solicitors in relation to the status of a file and booking of settlements.You will join a friendly team who are committed to helping you succeed in your role in a supported and professional environment. Applicants need to be available to work Monday to Friday on a rotational basis with hours varying weekly. The pay rate is $31.25 per hour. Main Responsibilities:Managing calls and providing a high level of customer service in a timely mannerRespond to inbound requests in relation to the status of a matterBooking of settlements as per request from clientsManage daily work allocation by making outbound calls in relation to the status of a file and the booking of settlementsManaging exceptions and notifying file owners and Brokers of outstanding requirements in order to book settlement with other financial InstitutionsAdhere to all internal policies and procedures Provide support to your peers and other teams within the business as requiredMeet and exceed quality targets Meet adherence to roster targets Actively identify and escalate any perceived risks Essential: Previous customer service experienceHighly developed customer service skillsStrong communication skills, written and verbalStrong data entry skillsAbility to work in a high pressure, high volume work environment ensuring deadlines are metA positive and proactive approachExcellent attention to detailGood organisational skills and ability to prioritise workloadStrong work ethic Applications:If you feel your skills match the above criteria, please attention your CV in MS Word format to Zoe Minuzzo-Larsen and click 'Apply' now. Please note only short listed candidates will be contacted.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • brisbane, queensland
    • temporary
    • full-time
    Brisbane - CBD Location / Working from home opportunitiesClose to public transportFull time roles, $31.25 per hour + super6 month contractsClaims Call CentreExpression of interest with a potential start date of February Start 2022Randstad are currently pipelining for claims officers for temporary contracts at an industry leading insurance company. They are a leading insurance provider and are looking to engage with eager, resilient and highly adaptable customer service officers for upcoming opportunities!This can be an amazing opportunity for someone from a claims / customer service background looking to propel to the next level and join a reputable organisation who have a great name in the industry for their phenomenal team culture, support and training.You must be a great communicator that thrives on achieving outcomes, pride yourself on your ability to adopt a partnered approach and be able to truly understand the needs of your customers. There will be responsibility over driving efficiency of claims through negotiation.What's in it for you?Work for a well-known leading insurance provider5 month contract with potential for extensionMonday - Friday Roster 9am-5pmOvertime on offer if you are looking for more hours (OT Rates $$)Phenomonal training and supportOpportuity to work from home and in the office availableCBD Location Key AccountabilitiesTaking high volume inbound calls from affected members during storm seasonManage end to end claims for determination and payment of claims within the set KPIsUnderstanding of insurance advantageousProvide customers with optimal customer service including quality and timely decisionsDevelop specific knowledge around individual claimsManage policies and procedures and meet legislative and business requirementsHighly desirable:Experience in customer service - call centre desirableClaims and call centre experience encouragedAbility to navigate dual screensIntermediate computer literacy and high attention to detailBe open and eager to learn new process and new systemsStrong communication skills and proven experience in negotiation and managing difficult callsBe adaptable and agile in their learning style as well as efficient and motivated to deliver resultsPrevious exposure to insurance and claims If you have previous claims experience and are interested please click APPLY NOW!At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Brisbane - CBD Location / Working from home opportunitiesClose to public transportFull time roles, $31.25 per hour + super6 month contractsClaims Call CentreExpression of interest with a potential start date of February Start 2022Randstad are currently pipelining for claims officers for temporary contracts at an industry leading insurance company. They are a leading insurance provider and are looking to engage with eager, resilient and highly adaptable customer service officers for upcoming opportunities!This can be an amazing opportunity for someone from a claims / customer service background looking to propel to the next level and join a reputable organisation who have a great name in the industry for their phenomenal team culture, support and training.You must be a great communicator that thrives on achieving outcomes, pride yourself on your ability to adopt a partnered approach and be able to truly understand the needs of your customers. There will be responsibility over driving efficiency of claims through negotiation.What's in it for you?Work for a well-known leading insurance provider5 month contract with potential for extensionMonday - Friday Roster 9am-5pmOvertime on offer if you are looking for more hours (OT Rates $$)Phenomonal training and supportOpportuity to work from home and in the office availableCBD Location Key AccountabilitiesTaking high volume inbound calls from affected members during storm seasonManage end to end claims for determination and payment of claims within the set KPIsUnderstanding of insurance advantageousProvide customers with optimal customer service including quality and timely decisionsDevelop specific knowledge around individual claimsManage policies and procedures and meet legislative and business requirementsHighly desirable:Experience in customer service - call centre desirableClaims and call centre experience encouragedAbility to navigate dual screensIntermediate computer literacy and high attention to detailBe open and eager to learn new process and new systemsStrong communication skills and proven experience in negotiation and managing difficult callsBe adaptable and agile in their learning style as well as efficient and motivated to deliver resultsPrevious exposure to insurance and claims If you have previous claims experience and are interested please click APPLY NOW!At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • blacktown, new south wales
    • temporary
    • AU$55,000 - AU$60,000, per year, Superannuation
    • full-time
    Customer Service CoordinatorTemporary to permanent opportunityWork close to home, Blacktown area | Onsite parkingPermanent salary up to $60,000 + super | Growing organisation The Company:An industry leading building and construction company is on the search for a proactive, experienced and passionate Customer Service Representative to join their growing business. You will be part of a close knit team assisting various internal and external stakeholders.The Position:Providing exceptional customer service and assisting with enquiries via phone and emailProcessing customer orders via SAPDealing with stock allocationsProcessing invoices, raising credits and returnsData entry of customer informationReporting and other ad hoc duties as directed The Candidate:Proven experience in a similar office based customer service role Strong verbal and written communication skillsDemonstrate exceptional interpersonal skillsAbility to work in a fast paced office and meet deadlinesExperience with SAP is advantageousMust be available to work rotating weeks 7am to 3pm and 9am to 5pm Monday to Friday The Benefits:Stable and secure position with a well established and growing companyWork close to home, with plenty of onsite parkingCompetitive salary - up to $60,000 + Super depending on experienceOpportunity to work for leading organisation with endless internal opportunities To be considered for this position, please apply directly to this advertisement or contact Janelle Hwang via janelle.hwang@randstad.com.au or 02 9615 5366 At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Customer Service CoordinatorTemporary to permanent opportunityWork close to home, Blacktown area | Onsite parkingPermanent salary up to $60,000 + super | Growing organisation The Company:An industry leading building and construction company is on the search for a proactive, experienced and passionate Customer Service Representative to join their growing business. You will be part of a close knit team assisting various internal and external stakeholders.The Position:Providing exceptional customer service and assisting with enquiries via phone and emailProcessing customer orders via SAPDealing with stock allocationsProcessing invoices, raising credits and returnsData entry of customer informationReporting and other ad hoc duties as directed The Candidate:Proven experience in a similar office based customer service role Strong verbal and written communication skillsDemonstrate exceptional interpersonal skillsAbility to work in a fast paced office and meet deadlinesExperience with SAP is advantageousMust be available to work rotating weeks 7am to 3pm and 9am to 5pm Monday to Friday The Benefits:Stable and secure position with a well established and growing companyWork close to home, with plenty of onsite parkingCompetitive salary - up to $60,000 + Super depending on experienceOpportunity to work for leading organisation with endless internal opportunities To be considered for this position, please apply directly to this advertisement or contact Janelle Hwang via janelle.hwang@randstad.com.au or 02 9615 5366 At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • ballarat, victoria
    • temporary
    • full-time
    Our client, a State Government agency in the Transport sector is looking for multiple Customer Service Consultants to join their growing Call Centre team in Ballarat.Duties will include but not limited to:Responding to a high volume of inbound customer enquiries, in a professional and timely manner either via phone or emailYou will be the first point of contact, and be expected to assist customers in completing their registration and licensing queries and transactionsObtaining and deciphering a variety of complex information from customers, using a range of systemsCarry out administrative tasks such as data entry, issuing written correspondence (e-mail), scheduling appointments, processing customer requestsTo be successful you will have:Proven experience working in a fast paced call centre or customer service environmentsA strong level of resilience, ability to work to KPi’s and excellent time managementFlexibility for rostered hours, including weekends, and be available between Mon - Fri 8:30am - 4:30pmMinimum typing speed of 25 words per minuteThe ability to across various IT systems and software packagesThe ability to understand and adhere to Government Policy*In addition you will be required to complete various assessments before being deemed successful for these positions which includes a virtual assessment centre on the 19th of January 2022. Commencement date in February to be confirmed.Applications for these roles close on the 14th of January 2022If this sounds like the role for you please apply now, and for further information please contact Tom Pedersen at tom.pedersen@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Our client, a State Government agency in the Transport sector is looking for multiple Customer Service Consultants to join their growing Call Centre team in Ballarat.Duties will include but not limited to:Responding to a high volume of inbound customer enquiries, in a professional and timely manner either via phone or emailYou will be the first point of contact, and be expected to assist customers in completing their registration and licensing queries and transactionsObtaining and deciphering a variety of complex information from customers, using a range of systemsCarry out administrative tasks such as data entry, issuing written correspondence (e-mail), scheduling appointments, processing customer requestsTo be successful you will have:Proven experience working in a fast paced call centre or customer service environmentsA strong level of resilience, ability to work to KPi’s and excellent time managementFlexibility for rostered hours, including weekends, and be available between Mon - Fri 8:30am - 4:30pmMinimum typing speed of 25 words per minuteThe ability to across various IT systems and software packagesThe ability to understand and adhere to Government Policy*In addition you will be required to complete various assessments before being deemed successful for these positions which includes a virtual assessment centre on the 19th of January 2022. Commencement date in February to be confirmed.Applications for these roles close on the 14th of January 2022If this sounds like the role for you please apply now, and for further information please contact Tom Pedersen at tom.pedersen@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • darwin, northern territory
    • temporary
    • full-time
    Our client is an independent statutory agency that is responsible for implementing support services, which will support a better life for individual Australians and their families. They are currently seeking an APS3 Service Support Officer and APS5 Community and Peer Advisor to join their team. Responsibilities may include but are not limited to: Provide operational and administration support to teams.Maintaining local relationships with relevant key stakeholders to support effectivelyWorking as part of a high performing team to effectively engage with individuals with complex challenges either face to face (front office reception) or via telephone.Provide clinical support assisting with client appointments, diary managementAssist in meeting National Office requests, collate data and reportsTo be successful in this role, you will have:Working with Children (WWC) and/or Vulnerable People Checks/ClearanceLived experience in a similar role or strong understanding and connection of area supporting - mental health issues and ADF Service, as either an ex-ADF member or partner/carer of a current serving or ex ADF member (spouse, ex partner or widow/widower)Have a sound general knowledge of the role and functions of the agency and an understanding of how these relate to your specific work area.Plans own work goals and priorities that align with and achieve own and team outcomes.Confidence in working and making decisions independently. Ability to build and develop key relationships with internal and external stakeholders. If you feel you possess the necessary skills and experience please hit the 'apply now' button. Please note, only shortlisted candidates will be contacted. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Our client is an independent statutory agency that is responsible for implementing support services, which will support a better life for individual Australians and their families. They are currently seeking an APS3 Service Support Officer and APS5 Community and Peer Advisor to join their team. Responsibilities may include but are not limited to: Provide operational and administration support to teams.Maintaining local relationships with relevant key stakeholders to support effectivelyWorking as part of a high performing team to effectively engage with individuals with complex challenges either face to face (front office reception) or via telephone.Provide clinical support assisting with client appointments, diary managementAssist in meeting National Office requests, collate data and reportsTo be successful in this role, you will have:Working with Children (WWC) and/or Vulnerable People Checks/ClearanceLived experience in a similar role or strong understanding and connection of area supporting - mental health issues and ADF Service, as either an ex-ADF member or partner/carer of a current serving or ex ADF member (spouse, ex partner or widow/widower)Have a sound general knowledge of the role and functions of the agency and an understanding of how these relate to your specific work area.Plans own work goals and priorities that align with and achieve own and team outcomes.Confidence in working and making decisions independently. Ability to build and develop key relationships with internal and external stakeholders. If you feel you possess the necessary skills and experience please hit the 'apply now' button. Please note, only shortlisted candidates will be contacted. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • melbourne, victoria
    • temporary
    • full-time
    Company Overview An exciting opportunity to join a top four bank on a 6 month contract in their business banking support team that acts as the first point of contact for business customers. This role will see you developing meaningful relationships with business owners on a day-to-day basis handling general enquiries, product support and identifying opportunities to cross sell. It will see you utilise your strong rapport building skills, emotional intelligence, and business acumen to offer a superior service to SME business customers. This is a truly unique opportunity to further develop your career in the banking sector. Key ResponsibilitiesActing as the first point of contact for customers for business banking customersHandle account enquiries, asking open ended questions to truly understand their business goalsUpdate and maintain detailed customer records to ensure a high level of service with every interactionProvide updates on customer accountsIdentify opportunities to cross sell products where appropriate and generate leadsHandle any follow up calls as requiredContribute to business improvement and overall goal of becoming the world’s best business bank Key RequirementsPrevious experience working in a phone based role Previous experience working within in banking and finance will be highly regarded Excellent verbal and written communication skills with a proven track record in building and maintaining meaningful business relationshipsStrong emphasis on providing superior customer service across a range of different stakeholdersTech savvy and the ability to work across multiple systemsStrong desire to develop a long term career in business bankingAvailable to work on a rotating roster Monday - Friday between 8am-8pmAvailable to start work beginning of February Application Process If you meet the above criteria and this sounds like the opportunity you have been waiting for, please follow the links below to apply. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Company Overview An exciting opportunity to join a top four bank on a 6 month contract in their business banking support team that acts as the first point of contact for business customers. This role will see you developing meaningful relationships with business owners on a day-to-day basis handling general enquiries, product support and identifying opportunities to cross sell. It will see you utilise your strong rapport building skills, emotional intelligence, and business acumen to offer a superior service to SME business customers. This is a truly unique opportunity to further develop your career in the banking sector. Key ResponsibilitiesActing as the first point of contact for customers for business banking customersHandle account enquiries, asking open ended questions to truly understand their business goalsUpdate and maintain detailed customer records to ensure a high level of service with every interactionProvide updates on customer accountsIdentify opportunities to cross sell products where appropriate and generate leadsHandle any follow up calls as requiredContribute to business improvement and overall goal of becoming the world’s best business bank Key RequirementsPrevious experience working in a phone based role Previous experience working within in banking and finance will be highly regarded Excellent verbal and written communication skills with a proven track record in building and maintaining meaningful business relationshipsStrong emphasis on providing superior customer service across a range of different stakeholdersTech savvy and the ability to work across multiple systemsStrong desire to develop a long term career in business bankingAvailable to work on a rotating roster Monday - Friday between 8am-8pmAvailable to start work beginning of February Application Process If you meet the above criteria and this sounds like the opportunity you have been waiting for, please follow the links below to apply. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • sydney, new south wales
    • temporary
    • AU$41.00 - AU$42.00 per hour
    • full-time
    About the roleAs a customer service officer you will be responsible for answering enquiries via phone, email and face to face. Some other common duties may include:Providing up to date and accurate information to customersProcessing applications using internal computer systemMaintaining up to date records in databaseExercise judgement, initiative and excellent attention to detail handling requests and enquiriesTo be success for this role you MUST:Previous experience in call centre/contact centre rolesExcellent verbal and written communication skillsIntermediate Microsoft Office skills (word, excel and outlook)Excellent problem solving abilitiesExperience in HR or payroll would be ideal but not essentialAbout youTo be the successful candidate you will ideally: Have the ability to work under pressure and to tight deadlinesAbility to pick up internal computer systems quicklyHave a positive and resilient outlookStrong work ethics and be a team playerBe reliable and punctualShould you meet the criteria above please apply via the link online.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    About the roleAs a customer service officer you will be responsible for answering enquiries via phone, email and face to face. Some other common duties may include:Providing up to date and accurate information to customersProcessing applications using internal computer systemMaintaining up to date records in databaseExercise judgement, initiative and excellent attention to detail handling requests and enquiriesTo be success for this role you MUST:Previous experience in call centre/contact centre rolesExcellent verbal and written communication skillsIntermediate Microsoft Office skills (word, excel and outlook)Excellent problem solving abilitiesExperience in HR or payroll would be ideal but not essentialAbout youTo be the successful candidate you will ideally: Have the ability to work under pressure and to tight deadlinesAbility to pick up internal computer systems quicklyHave a positive and resilient outlookStrong work ethics and be a team playerBe reliable and punctualShould you meet the criteria above please apply via the link online.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • adelaide, south australia
    • temporary
    • AU$35.00 - AU$42.00, per hour, Plus Super
    • full-time
    About the role Build on your experience with this exciting Customer Service opportunity to work within a newly established Government initiative. Their focus is to assist the community with various vital services. If you are looking for a meaningful role, this is a rare opportunity to work in a team that allows you to be a part of something bigger. On offer is an immediate start and a long-term contract that will build your exposure and career in a prominent Federal Government Agency. This customer service role will see you liaising with customers and clients. Responding to inbound and outbound calls to gather important information to update systems, make decisions and provide information to customers.Pay Rates $35 - $41 per hour + superannuationFull Time Hours, 8:30am - 5:00pm Monday - FridayLong-term contract with potential extensions availablePlease note: For Federal Government opportunities you must be Australian Citizens and National Police Clearance will be conducted. Responsibilities As the first point of contact, you will need to provide a high level of customer service. Taking inbound and outbound calls you will be required to interact with customers to understand their needs and to provide sound advice and make recommendations.Customer service to those seeking employment, claims, and other various government services.Analysing and interpreting information to make decisionsInbound and Outbound calls to gather information and answer queriesAdministration and reporting proceduresAssisting with Job Plans and Job Seeker assessmentsHelping job seekers access Employment Fund, relocation assistanceand Wage SubsidiesDesired applicatants will carry previous expereince within employment services or a large contact centre.It is essential that you provide a high level of customer service, treating all customers with honesty, fairness, sensitivity and empathy. You will be professional and confident to make decisions and to find outcomes for complex matters.Strong contact centre and/or customer service experienceData entry skills - ability to quickly and accurately enter data into the systemAvailability to work full-time hours Monday - Friday on a long term basisAbility to work in a fast paced environmentExcellent communication skillsExcellent punctuality and attendanceWhy choose to apply with Randstad Being a contractor with Randstad gives you access to great benefits. In addition to offering three pay runs a week you will also receive:Discounts at retailers like David Jones, Myer & JB HiFi, Rebel Sport, Woolworths, Hoyts cinemas and many more.A free Employee Assistance Program offers you and your family supportAccess to your payslips at the click of a button via our MyRandstad AppPlus moreAre you ready to secure your next customer service role? Please APPLY NOW. If you have any queries, please feel free to contact Katie.Finch@randstad.com.au Suitable candidates are being contacted daily for registration, don't miss out!!At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    About the role Build on your experience with this exciting Customer Service opportunity to work within a newly established Government initiative. Their focus is to assist the community with various vital services. If you are looking for a meaningful role, this is a rare opportunity to work in a team that allows you to be a part of something bigger. On offer is an immediate start and a long-term contract that will build your exposure and career in a prominent Federal Government Agency. This customer service role will see you liaising with customers and clients. Responding to inbound and outbound calls to gather important information to update systems, make decisions and provide information to customers.Pay Rates $35 - $41 per hour + superannuationFull Time Hours, 8:30am - 5:00pm Monday - FridayLong-term contract with potential extensions availablePlease note: For Federal Government opportunities you must be Australian Citizens and National Police Clearance will be conducted. Responsibilities As the first point of contact, you will need to provide a high level of customer service. Taking inbound and outbound calls you will be required to interact with customers to understand their needs and to provide sound advice and make recommendations.Customer service to those seeking employment, claims, and other various government services.Analysing and interpreting information to make decisionsInbound and Outbound calls to gather information and answer queriesAdministration and reporting proceduresAssisting with Job Plans and Job Seeker assessmentsHelping job seekers access Employment Fund, relocation assistanceand Wage SubsidiesDesired applicatants will carry previous expereince within employment services or a large contact centre.It is essential that you provide a high level of customer service, treating all customers with honesty, fairness, sensitivity and empathy. You will be professional and confident to make decisions and to find outcomes for complex matters.Strong contact centre and/or customer service experienceData entry skills - ability to quickly and accurately enter data into the systemAvailability to work full-time hours Monday - Friday on a long term basisAbility to work in a fast paced environmentExcellent communication skillsExcellent punctuality and attendanceWhy choose to apply with Randstad Being a contractor with Randstad gives you access to great benefits. In addition to offering three pay runs a week you will also receive:Discounts at retailers like David Jones, Myer & JB HiFi, Rebel Sport, Woolworths, Hoyts cinemas and many more.A free Employee Assistance Program offers you and your family supportAccess to your payslips at the click of a button via our MyRandstad AppPlus moreAre you ready to secure your next customer service role? Please APPLY NOW. If you have any queries, please feel free to contact Katie.Finch@randstad.com.au Suitable candidates are being contacted daily for registration, don't miss out!!At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • sydney, new south wales
    • temporary
    • AU$30.00 - AU$35.00 per hour
    • full-time
    We are seeking an energetic and reliable customer service professional to join our client’s team in NSW Government as a call centre operator. This is an opportunity to work for a NSW Government department, one of the biggest employers in Australia. The Government employs an inclusive and diverse workforce, with great office environments and flexible work options.About your new roleAs a Call Centre Operator, you will be responsible for responding to incoming customer requests received through multiple channels, including phone and email, following the Department policies to solve customer enquiries. As the first point of contact for customers, you will need to have a commitment to customer service and and an ability to make quick and accurate decisions.Answer incoming customer enquiries and requests for informationMaintain customer satisfaction Stay updated on departmental policy changes to determine responsesHandle customer data and information with confidentialityMaintain accurate records and databases in their inhouse systems What you will needThe call centre/customer service representatives are often the first point of contact for the Department. It is essential that you enjoy providing a high level of customer service treating customers with honest, fairness, sensitivity and dignity.Excellent interpersonal communication skillsHigh level of professionalismStrong problem solving abilities, especially in a fast-paced environmentAdvanced computer literacy skillsPrevious experience in a contact centre would be beneficial This is a great opportunityWorking for NSW Government not only allows you to make a contribution through the work that you do, it also allows you to be a part of something bigger. It means embracing new challenges every day and learning from some of the nation’s best and brightest. Work as part of a diverse workforceMake time for what countsBe a part of something bigger Next stepsIf you are ready to apply for this opportunity, please select “Apply Now”. Have a question before applying? Please contact Daniel Perry on daniel.perry@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    We are seeking an energetic and reliable customer service professional to join our client’s team in NSW Government as a call centre operator. This is an opportunity to work for a NSW Government department, one of the biggest employers in Australia. The Government employs an inclusive and diverse workforce, with great office environments and flexible work options.About your new roleAs a Call Centre Operator, you will be responsible for responding to incoming customer requests received through multiple channels, including phone and email, following the Department policies to solve customer enquiries. As the first point of contact for customers, you will need to have a commitment to customer service and and an ability to make quick and accurate decisions.Answer incoming customer enquiries and requests for informationMaintain customer satisfaction Stay updated on departmental policy changes to determine responsesHandle customer data and information with confidentialityMaintain accurate records and databases in their inhouse systems What you will needThe call centre/customer service representatives are often the first point of contact for the Department. It is essential that you enjoy providing a high level of customer service treating customers with honest, fairness, sensitivity and dignity.Excellent interpersonal communication skillsHigh level of professionalismStrong problem solving abilities, especially in a fast-paced environmentAdvanced computer literacy skillsPrevious experience in a contact centre would be beneficial This is a great opportunityWorking for NSW Government not only allows you to make a contribution through the work that you do, it also allows you to be a part of something bigger. It means embracing new challenges every day and learning from some of the nation’s best and brightest. Work as part of a diverse workforceMake time for what countsBe a part of something bigger Next stepsIf you are ready to apply for this opportunity, please select “Apply Now”. Have a question before applying? Please contact Daniel Perry on daniel.perry@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • gepps cross, south australia
    • temporary
    • AU$29.59 - AU$31.25 per hour
    • full-time
    We are recruiting for an enthusiastic Customer Service Officer. This role is located in Wingfield. You will report to the Customer Service Supervisor. The role consists of attending to incoming customer queries and redirecting phone calls when required. You will be responsible for providing professional and exceptional customer service experiences. The daily duties also include liaising with operations and other relevant departments, handling specialist accounts, responding to email requests and other general administrative duties such as data entry. About you: Solid computer skills (Microsoft Office and accurate keyboard skills), .2-3 years experience in a customer service rolePrevious call centre experience will be desirable Positive and energetic attitude Proficient problem solving skillsAbility to work in a fast paced environment with changing priorities Strong numerical skills with the ability to quickly and accurately perform calculationsStrong written and verbal communication skillsApplications:If you feel your skills match the above criteria please attention your CV in MS Word format to Zoe Minuzzo-Larsen and click 'Apply' now. Please note only short listed candidates will be contacted.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    We are recruiting for an enthusiastic Customer Service Officer. This role is located in Wingfield. You will report to the Customer Service Supervisor. The role consists of attending to incoming customer queries and redirecting phone calls when required. You will be responsible for providing professional and exceptional customer service experiences. The daily duties also include liaising with operations and other relevant departments, handling specialist accounts, responding to email requests and other general administrative duties such as data entry. About you: Solid computer skills (Microsoft Office and accurate keyboard skills), .2-3 years experience in a customer service rolePrevious call centre experience will be desirable Positive and energetic attitude Proficient problem solving skillsAbility to work in a fast paced environment with changing priorities Strong numerical skills with the ability to quickly and accurately perform calculationsStrong written and verbal communication skillsApplications:If you feel your skills match the above criteria please attention your CV in MS Word format to Zoe Minuzzo-Larsen and click 'Apply' now. Please note only short listed candidates will be contacted.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • gepps cross, south australia
    • temporary
    • AU$29.59 - AU$31.25 per hour
    • full-time
    We are recruiting for an enthusiastic Customer Service Officer. This role is located in Wingfield. You will report to the Customer Service Supervisor. The role consists of attending to incoming customer queries and redirecting phone calls when required. You will be responsible for providing professional and exceptional customer service experiences. The daily duties also include liaising with operations and other relevant departments, handling specialist accounts, responding to email requests and other general administrative duties such as data entry. About you: Solid computer skills (Microsoft Office and accurate keyboard skills), .2-3 years experience in a customer service rolePrevious call centre experience will be desirable Positive and energetic attitude Proficient problem solving skillsAbility to work in a fast paced environment with changing priorities Strong numerical skills with the ability to quickly and accurately perform calculationsStrong written and verbal communication skillsApplications:If you feel your skills match the above criteria please attention your CV in MS Word format to Zoe Minuzzo-Larsen and click 'Apply' now. Please note only short listed candidates will be contacted.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    We are recruiting for an enthusiastic Customer Service Officer. This role is located in Wingfield. You will report to the Customer Service Supervisor. The role consists of attending to incoming customer queries and redirecting phone calls when required. You will be responsible for providing professional and exceptional customer service experiences. The daily duties also include liaising with operations and other relevant departments, handling specialist accounts, responding to email requests and other general administrative duties such as data entry. About you: Solid computer skills (Microsoft Office and accurate keyboard skills), .2-3 years experience in a customer service rolePrevious call centre experience will be desirable Positive and energetic attitude Proficient problem solving skillsAbility to work in a fast paced environment with changing priorities Strong numerical skills with the ability to quickly and accurately perform calculationsStrong written and verbal communication skillsApplications:If you feel your skills match the above criteria please attention your CV in MS Word format to Zoe Minuzzo-Larsen and click 'Apply' now. Please note only short listed candidates will be contacted.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • gepps cross, south australia
    • temporary
    • AU$29.59 - AU$31.25 per hour
    • full-time
    We are recruiting for an enthusiastic Customer Service Officer. This role is located in Wingfield. You will report to the Customer Service Supervisor. The role consists of attending to incoming customer queries and redirecting phone calls when required. You will be responsible for providing professional and exceptional customer service experiences. The daily duties also include liaising with operations and other relevant departments, handling specialist accounts, responding to email requests and other general administrative duties such as data entry. About you: Solid computer skills (Microsoft Office and accurate keyboard skills), .2-3 years experience in a customer service rolePrevious call centre experience will be desirable Positive and energetic attitude Proficient problem solving skillsAbility to work in a fast paced environment with changing priorities Strong numerical skills with the ability to quickly and accurately perform calculationsStrong written and verbal communication skillsApplications:If you feel your skills match the above criteria please attention your CV in MS Word format to Zoe Minuzzo-Larsen and click 'Apply' now. Please note only short listed candidates will be contacted.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    We are recruiting for an enthusiastic Customer Service Officer. This role is located in Wingfield. You will report to the Customer Service Supervisor. The role consists of attending to incoming customer queries and redirecting phone calls when required. You will be responsible for providing professional and exceptional customer service experiences. The daily duties also include liaising with operations and other relevant departments, handling specialist accounts, responding to email requests and other general administrative duties such as data entry. About you: Solid computer skills (Microsoft Office and accurate keyboard skills), .2-3 years experience in a customer service rolePrevious call centre experience will be desirable Positive and energetic attitude Proficient problem solving skillsAbility to work in a fast paced environment with changing priorities Strong numerical skills with the ability to quickly and accurately perform calculationsStrong written and verbal communication skillsApplications:If you feel your skills match the above criteria please attention your CV in MS Word format to Zoe Minuzzo-Larsen and click 'Apply' now. Please note only short listed candidates will be contacted.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • newcastle, new south wales
    • temporary
    • AU$31.88 - AU$31.88, per hour, + penalties & super
    • full-time
    $31.88 p/h + weekend penalty ratesWork with a State Government DepartmentNewcastle CBD location, close to tram stopWe're searching for multiple Customer Service Officers to join a State Government Department on a temporary full time basis. Start date is next Wednesday 5th January for min 3 months.What's involved?In this role you will be providing excellent customer service to the NSW Public whilst navigating multiple software applications in an office/contact centre setting. You will resolve a variety of customer service and administrative related matters on a ticket based system.What do we need from you?Exceptional, professional communication skills both verbal and writtenDemonstrated ability to prioritise tasksHigh attention to detailTech savvy - their are multiple systems to navigate Willingness to complete a Police Check (paid for by our client)Previous experience in a contact centre is preferred but not essentialAbility to work across a 7 day roster for approx 38 hours (standard roster is 4 x 10 hour days, possibility to pick up additional hoursOur client has a health order for mandatory vaccination against COVID-19In return:Bright, open office with views of NewcastleWelcoming team Start as soon as possibleWhat's next?Please submit your resume in Word format if you would like to be considered for these opportunities. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    $31.88 p/h + weekend penalty ratesWork with a State Government DepartmentNewcastle CBD location, close to tram stopWe're searching for multiple Customer Service Officers to join a State Government Department on a temporary full time basis. Start date is next Wednesday 5th January for min 3 months.What's involved?In this role you will be providing excellent customer service to the NSW Public whilst navigating multiple software applications in an office/contact centre setting. You will resolve a variety of customer service and administrative related matters on a ticket based system.What do we need from you?Exceptional, professional communication skills both verbal and writtenDemonstrated ability to prioritise tasksHigh attention to detailTech savvy - their are multiple systems to navigate Willingness to complete a Police Check (paid for by our client)Previous experience in a contact centre is preferred but not essentialAbility to work across a 7 day roster for approx 38 hours (standard roster is 4 x 10 hour days, possibility to pick up additional hoursOur client has a health order for mandatory vaccination against COVID-19In return:Bright, open office with views of NewcastleWelcoming team Start as soon as possibleWhat's next?Please submit your resume in Word format if you would like to be considered for these opportunities. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • melbourne, victoria
    • temporary
    • AU$28.00 - AU$30.00, per hour, + Super
    • full-time
    Randstad is currently recruiting an exciting new opportunity for our client based in the Melbourne CBD.We are seeking a responsible, organised and experienced customer service individual that has worked with KPI's and targets to join their team. The team is very KPI and result focused who strive to build that ongoing relationship with customers. You will receive ongoing support from management to make sure that you can achieve your targets to the best of your ability.Reporting to the Customer Service Supervisor, you will be responsible for building and growing professional relationships with a variety of customers throughout their organisationAbout YouProven customer service skillsSales experienceStrong communication and interpersonal skills,calm and respectful under pressurePositive 'can do' attitudeExcellent computer skills, Outlook, Microsoft office package, ExcelYour duties will includeProviding high level of customer service to incoming calls/email queriesAppointing and providing resolutions for the customer queriesSupport and build strong relationships with customers via phone and emailApply TodayIf this sounds like your next challenge, apply Today using the link below or email your resume to Seda.Boylu@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Randstad is currently recruiting an exciting new opportunity for our client based in the Melbourne CBD.We are seeking a responsible, organised and experienced customer service individual that has worked with KPI's and targets to join their team. The team is very KPI and result focused who strive to build that ongoing relationship with customers. You will receive ongoing support from management to make sure that you can achieve your targets to the best of your ability.Reporting to the Customer Service Supervisor, you will be responsible for building and growing professional relationships with a variety of customers throughout their organisationAbout YouProven customer service skillsSales experienceStrong communication and interpersonal skills,calm and respectful under pressurePositive 'can do' attitudeExcellent computer skills, Outlook, Microsoft office package, ExcelYour duties will includeProviding high level of customer service to incoming calls/email queriesAppointing and providing resolutions for the customer queriesSupport and build strong relationships with customers via phone and emailApply TodayIf this sounds like your next challenge, apply Today using the link below or email your resume to Seda.Boylu@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • melbourne, victoria
    • temporary
    • full-time
    Company Overview An exciting opportunity to join a top four bank on a 6 month contract in their business banking support team that acts as the first point of contact for business customers. This role will see you developing meaningful relationships with business owners on a day-to-day basis handling general enquiries, product support and identifying opportunities to cross sell. It will see you utilise your strong rapport building skills, emotional intelligence, and business acumen to offer a superior service to SME business customers. This is a truly unique opportunity to further develop your career in the banking sector. Key ResponsibilitiesActing as the first point of contact for customers for business banking customersHandle account enquiries, asking open ended questions to truly understand their business goalsUpdate and maintain detailed customer records to ensure a high level of service with every interactionProvide updates on customer accountsIdentify opportunities to cross sell products where appropriate and generate leadsHandle any follow up calls as requiredContribute to business improvement and overall goal of becoming the world’s best business bank Key RequirementsPrevious experience working in a phone based role Previous experience working within in banking and finance will be highly regarded Excellent verbal and written communication skills with a proven track record in building and maintaining meaningful business relationshipsStrong emphasis on providing superior customer service across a range of different stakeholdersTech savvy and the ability to work across multiple systemsStrong desire to develop a long term career in business bankingAvailable to work on a rotating roster Monday - Friday between 8am-8pmAvailable to start work beginning of February Application Process If you meet the above criteria and this sounds like the opportunity you have been waiting for, please follow the links below to apply. Please note applications will be reviewed in January. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Company Overview An exciting opportunity to join a top four bank on a 6 month contract in their business banking support team that acts as the first point of contact for business customers. This role will see you developing meaningful relationships with business owners on a day-to-day basis handling general enquiries, product support and identifying opportunities to cross sell. It will see you utilise your strong rapport building skills, emotional intelligence, and business acumen to offer a superior service to SME business customers. This is a truly unique opportunity to further develop your career in the banking sector. Key ResponsibilitiesActing as the first point of contact for customers for business banking customersHandle account enquiries, asking open ended questions to truly understand their business goalsUpdate and maintain detailed customer records to ensure a high level of service with every interactionProvide updates on customer accountsIdentify opportunities to cross sell products where appropriate and generate leadsHandle any follow up calls as requiredContribute to business improvement and overall goal of becoming the world’s best business bank Key RequirementsPrevious experience working in a phone based role Previous experience working within in banking and finance will be highly regarded Excellent verbal and written communication skills with a proven track record in building and maintaining meaningful business relationshipsStrong emphasis on providing superior customer service across a range of different stakeholdersTech savvy and the ability to work across multiple systemsStrong desire to develop a long term career in business bankingAvailable to work on a rotating roster Monday - Friday between 8am-8pmAvailable to start work beginning of February Application Process If you meet the above criteria and this sounds like the opportunity you have been waiting for, please follow the links below to apply. Please note applications will be reviewed in January. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • melbourne, victoria
    • temporary
    • full-time
    Our client, a State Government agency in the Transport sector is looking for multiple Customer Service Representatives to join their growing Customer Service team across Metropolitan Melbourne. We are looking for experienced, energetic and passionate customer service representatives looking to become a part of a new friendly team in a collaborative environment. Various employment opportunities available from 2-5 days a week with the availability to work 20-38 hours per week. If you are looking for your next opportunity and are open to temporary positions with the opportunity to stay with an organisation long term, this could be a great role for youDuties will include but not limited to:Responding to a high volume of customer enquiries, in a professional and timely mannerYou will be the first point of contact, and be expected to assist customers in completing their registration and licensing queries and transactionsObtaining and deciphering a variety of complex information from customers, using a range of systemsCarry out administrative tasks such as data entry, issuing written correspondence (e-mail), scheduling appointments, processing customer requestsPresent well, front facing customer service To be successful you will have:Proven experience working in a fast paced customer service environmentsA strong level of resilience, ability to work to deadlines and have excellent time management skills Flexibility for rostered hours, including weekends, and be available between Mon - Fri 8:30am - 4:30pmMinimum typing speed of 25 words per minuteThe ability to across various IT systems and software packages*In addition you will be required to complete various assessments before being deemed successful for these positions. *Must have a full Australian Drivers License.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Our client, a State Government agency in the Transport sector is looking for multiple Customer Service Representatives to join their growing Customer Service team across Metropolitan Melbourne. We are looking for experienced, energetic and passionate customer service representatives looking to become a part of a new friendly team in a collaborative environment. Various employment opportunities available from 2-5 days a week with the availability to work 20-38 hours per week. If you are looking for your next opportunity and are open to temporary positions with the opportunity to stay with an organisation long term, this could be a great role for youDuties will include but not limited to:Responding to a high volume of customer enquiries, in a professional and timely mannerYou will be the first point of contact, and be expected to assist customers in completing their registration and licensing queries and transactionsObtaining and deciphering a variety of complex information from customers, using a range of systemsCarry out administrative tasks such as data entry, issuing written correspondence (e-mail), scheduling appointments, processing customer requestsPresent well, front facing customer service To be successful you will have:Proven experience working in a fast paced customer service environmentsA strong level of resilience, ability to work to deadlines and have excellent time management skills Flexibility for rostered hours, including weekends, and be available between Mon - Fri 8:30am - 4:30pmMinimum typing speed of 25 words per minuteThe ability to across various IT systems and software packages*In addition you will be required to complete various assessments before being deemed successful for these positions. *Must have a full Australian Drivers License.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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