11 jobs found in Vancouver, British Columbia

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    • vancouver, british columbia
    • contract
    Are you looking for a new customer service role in Vancouver? Do you have experience working in the Food Service Equipment industry? Are you technically minded and enjoy fixing things and problem-solving? If the answers are yes, then we may have the role for you to help you build a new career in Vancouver. We are currently looking for a customer service representative to join our client's team! This is a temporary to permanent role with an ASAP start date. The main responsibilities of this role are but not limited to:-- Provide a high level of customer service with every interaction- Maintain and develop a high level of product knowledge - Assist all customers in person and over the phone by providing accurate information on all products and booking/scheduling technician services- Using catalogs to order new parts- Managing several tasks at once- Having a willingness to learn about the parts and technicians roleAdvantages- Opportunity for growth- Great working hours Mon to Friday 8 am to 5 pm- Extended health benefits- Yearly gym subsidy- Dynamic work environment- Excellent employee discountResponsibilities- Handle orders and requests for parts and parts information by providing accurate, courteous, efficient, and professional service to telephone, electronic, and over-the-counter customers.- Source and order parts from a wide selection of vendors.- Inspect damaged parts brought in by customers to determine the proper replacement.- Examine returned parts for defects and conferring with customers about exchanges and refunds.- Assist Service Manager in daily operations including maintaining inventory and stock levels.- Process payment transactions and handle cash on a daily basis.Qualifications- You have 2 yrs+ of experience in a customer service role- You are passionate about all things food- Strong organizational and multitasking skills with the ability to work in a fast-paced environment- Strong customer service skills- Excellent written and verbal communication skills- Excellent computer skills with the ability to learn in-house programs- Prior parts sourcing or purchasing of parts an asset- Capable of lifting and moving merchandiseSummaryThis is a temp-to-hire full-time position. Salary commensurate with qualifications and experience. If this opportunity interests you, and you meet all of the above requirements, please send me your resume to adriana.ortega@randstad.ca or apply directly!We thank all the applicants, however, only shortlisted candidates will be contacted.Thank You, Adriana Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you looking for a new customer service role in Vancouver? Do you have experience working in the Food Service Equipment industry? Are you technically minded and enjoy fixing things and problem-solving? If the answers are yes, then we may have the role for you to help you build a new career in Vancouver. We are currently looking for a customer service representative to join our client's team! This is a temporary to permanent role with an ASAP start date. The main responsibilities of this role are but not limited to:-- Provide a high level of customer service with every interaction- Maintain and develop a high level of product knowledge - Assist all customers in person and over the phone by providing accurate information on all products and booking/scheduling technician services- Using catalogs to order new parts- Managing several tasks at once- Having a willingness to learn about the parts and technicians roleAdvantages- Opportunity for growth- Great working hours Mon to Friday 8 am to 5 pm- Extended health benefits- Yearly gym subsidy- Dynamic work environment- Excellent employee discountResponsibilities- Handle orders and requests for parts and parts information by providing accurate, courteous, efficient, and professional service to telephone, electronic, and over-the-counter customers.- Source and order parts from a wide selection of vendors.- Inspect damaged parts brought in by customers to determine the proper replacement.- Examine returned parts for defects and conferring with customers about exchanges and refunds.- Assist Service Manager in daily operations including maintaining inventory and stock levels.- Process payment transactions and handle cash on a daily basis.Qualifications- You have 2 yrs+ of experience in a customer service role- You are passionate about all things food- Strong organizational and multitasking skills with the ability to work in a fast-paced environment- Strong customer service skills- Excellent written and verbal communication skills- Excellent computer skills with the ability to learn in-house programs- Prior parts sourcing or purchasing of parts an asset- Capable of lifting and moving merchandiseSummaryThis is a temp-to-hire full-time position. Salary commensurate with qualifications and experience. If this opportunity interests you, and you meet all of the above requirements, please send me your resume to adriana.ortega@randstad.ca or apply directly!We thank all the applicants, however, only shortlisted candidates will be contacted.Thank You, Adriana Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • vancouver, british columbia
    • permanent
    • $22.82 per hour
    Do you love customer service and answering high-volume phone calls? Are you organized with high attention to detail? Do you have solid typing and computer skills? Are you looking for a role where you can work from the safety of your own home? We are hiring inbound call center representatives to handle high volume inbound phone calls from medical patients. You will provide front-line support via telephone for future medical appointments and procedures. This role is a high-volume call center position that is work from home.When: Starting September 7th Where: Working from home, anywhere in British ColumbiaPay rate: Hourly pay rate is $22.82Hours: Monday to Sunday, between 7.00 am to 7.30 pm (8 hours a day or less / 5 days a week or less)• $85 per month extra to cover internet fees • Potential for extension or permanent work• Potential to be moved into another campaign after this campaign finishes in December 2021• Work from the comfort of your own home**Equipment (laptop) will be provided** *** Must have internet connected via Ethernet cable or wire (hard-wired internet, no wifi!) ***If this sounds like you, then please apply here today and one of our Staffing Consultants will be in touch. Alternatively, please email your resume to Sophie.hickles@randstad.ca with the subject "Inbound Call Centre - Work from BC". All applications are welcome, but only those who meet the requirements will be contacted.We look forward to hearing from you!Thank you.Advantages• Pay rate of $22.82/hour• $85 per month extra to cover internet fees• Monday to Sunday, between 7.00 am to 7.30 pm (8 hours a day or less / 5 days a week or less)• Equipment provided (laptop)• Potential for extension or permanent work• Work from the comfort of your own home• Remote role in British Columbia• Training provided via Zoom• Excellent call center experience• After your tenth week you will be eligible to apply for a permanent position with the company as and when these ariseResponsibilities• Answering high volumes of inbound phone calls from medical patients and booking appointments for them using scheduling system• Being very empathetic and maintain high confidentiality• Keeping accurate records of customer interactions and medical bookings• Communication with internal departments • Providing professional and excellent customer service at all times • Working remotely for a large team QualificationsQualifications:• Must have private workspace• Must have internet connected via Ethernet cable or wire (hard-wired internet, no wifi!)• 1+ minimum call centre experience / telephone experience• Call centre experience is required for this role, unfortunately those without experience working with telephones will not be contacted• Typing speed of 40 WPM +• Excellent English language and professional communication skills, both verbal and written• Understanding of principles of privacy and security of personal informationSummaryIf you are interested in this position, please do not hesitate to reach out to us by:- Applying directly to this advert or,- Emailing: Sophie.hickles@randstad.ca with the subject "Inbound Call Centre - Work from BC"Whilst we appreciate all interest, candidates without call centre / telephone experience will not be contacted for this role. Thank you!Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Do you love customer service and answering high-volume phone calls? Are you organized with high attention to detail? Do you have solid typing and computer skills? Are you looking for a role where you can work from the safety of your own home? We are hiring inbound call center representatives to handle high volume inbound phone calls from medical patients. You will provide front-line support via telephone for future medical appointments and procedures. This role is a high-volume call center position that is work from home.When: Starting September 7th Where: Working from home, anywhere in British ColumbiaPay rate: Hourly pay rate is $22.82Hours: Monday to Sunday, between 7.00 am to 7.30 pm (8 hours a day or less / 5 days a week or less)• $85 per month extra to cover internet fees • Potential for extension or permanent work• Potential to be moved into another campaign after this campaign finishes in December 2021• Work from the comfort of your own home**Equipment (laptop) will be provided** *** Must have internet connected via Ethernet cable or wire (hard-wired internet, no wifi!) ***If this sounds like you, then please apply here today and one of our Staffing Consultants will be in touch. Alternatively, please email your resume to Sophie.hickles@randstad.ca with the subject "Inbound Call Centre - Work from BC". All applications are welcome, but only those who meet the requirements will be contacted.We look forward to hearing from you!Thank you.Advantages• Pay rate of $22.82/hour• $85 per month extra to cover internet fees• Monday to Sunday, between 7.00 am to 7.30 pm (8 hours a day or less / 5 days a week or less)• Equipment provided (laptop)• Potential for extension or permanent work• Work from the comfort of your own home• Remote role in British Columbia• Training provided via Zoom• Excellent call center experience• After your tenth week you will be eligible to apply for a permanent position with the company as and when these ariseResponsibilities• Answering high volumes of inbound phone calls from medical patients and booking appointments for them using scheduling system• Being very empathetic and maintain high confidentiality• Keeping accurate records of customer interactions and medical bookings• Communication with internal departments • Providing professional and excellent customer service at all times • Working remotely for a large team QualificationsQualifications:• Must have private workspace• Must have internet connected via Ethernet cable or wire (hard-wired internet, no wifi!)• 1+ minimum call centre experience / telephone experience• Call centre experience is required for this role, unfortunately those without experience working with telephones will not be contacted• Typing speed of 40 WPM +• Excellent English language and professional communication skills, both verbal and written• Understanding of principles of privacy and security of personal informationSummaryIf you are interested in this position, please do not hesitate to reach out to us by:- Applying directly to this advert or,- Emailing: Sophie.hickles@randstad.ca with the subject "Inbound Call Centre - Work from BC"Whilst we appreciate all interest, candidates without call centre / telephone experience will not be contacted for this role. Thank you!Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • vancouver, british columbia
    • contract
    • $19.50 per hour
    Are you looking for a new position that will allow you to develop your customer service skills while learning new skills? Do you enjoy talking to different people every day and helping them? We're looking for dynamic and experienced customer service representatives to provide support to members, while working from the comfort of your own home.As a Bilingual (English/French) Customer Service Representative you will be responsible for answering inbound calls regarding various insurance products and services.4 month contract, with high possibility of extension or permanent hireSalary: 19.50/hourWork availability: Monday to Friday, business hours.Schedules given in advance, full-time employmentTraining: Starts September 13thLocation: work from home - remoteAdvantagesBelow is a summary of the benefits you can enjoy in this role as a Bilingual (English/French) Customer Service Representative:- Work from home- A dynamic work environment- Schedule from Monday to Friday only, weekends are free.- Possibility of extension and advancement within the company- Equipment provided by the employer- Virtual training - 4-6 weeks- An inclusive and accessible work environment- Working with a leading Canadian companyResponsibilitiesAs a Bilingual (English/French) Customer Service Representative, you will be responsible for:- Bilingual (English/French) inbound call centre- Taking inbound customer service inquiries regarding clients insurance products and services- Provide knowledgeable assistance to clients over the phone and some email- Create a warm, and pleasant experience for clients- Achieve quality service by assessing & responding to client needs- Capturing call/email details into a case tracking system- Building and maintaining strong client relationshipsQualifications- Excellent communication skills in English and French (verbal and written)- Minimum 3 years previous experience in Customer service, or call centre is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)Summary4 month contract, possibility of extension or permanent hireSalary: 19.50/hourWork availability: Monday to Friday, between 8:00am and 8:00pm (EST).Schedules given in advance, full-time employmentInterviews: Happening now!Are you the ideal candidate for this role? Would you like to work for a leading insurance company? Send us your updated CV with the subject "Bilingual CSR - Insurance" :carrie.nie@randstad.caFurthermore, if you know people interested in similar positions, please do not hesitate to send them our contact details; it will be a pleasure to meet them!human forwardRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you looking for a new position that will allow you to develop your customer service skills while learning new skills? Do you enjoy talking to different people every day and helping them? We're looking for dynamic and experienced customer service representatives to provide support to members, while working from the comfort of your own home.As a Bilingual (English/French) Customer Service Representative you will be responsible for answering inbound calls regarding various insurance products and services.4 month contract, with high possibility of extension or permanent hireSalary: 19.50/hourWork availability: Monday to Friday, business hours.Schedules given in advance, full-time employmentTraining: Starts September 13thLocation: work from home - remoteAdvantagesBelow is a summary of the benefits you can enjoy in this role as a Bilingual (English/French) Customer Service Representative:- Work from home- A dynamic work environment- Schedule from Monday to Friday only, weekends are free.- Possibility of extension and advancement within the company- Equipment provided by the employer- Virtual training - 4-6 weeks- An inclusive and accessible work environment- Working with a leading Canadian companyResponsibilitiesAs a Bilingual (English/French) Customer Service Representative, you will be responsible for:- Bilingual (English/French) inbound call centre- Taking inbound customer service inquiries regarding clients insurance products and services- Provide knowledgeable assistance to clients over the phone and some email- Create a warm, and pleasant experience for clients- Achieve quality service by assessing & responding to client needs- Capturing call/email details into a case tracking system- Building and maintaining strong client relationshipsQualifications- Excellent communication skills in English and French (verbal and written)- Minimum 3 years previous experience in Customer service, or call centre is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)Summary4 month contract, possibility of extension or permanent hireSalary: 19.50/hourWork availability: Monday to Friday, between 8:00am and 8:00pm (EST).Schedules given in advance, full-time employmentInterviews: Happening now!Are you the ideal candidate for this role? Would you like to work for a leading insurance company? Send us your updated CV with the subject "Bilingual CSR - Insurance" :carrie.nie@randstad.caFurthermore, if you know people interested in similar positions, please do not hesitate to send them our contact details; it will be a pleasure to meet them!human forwardRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • vancouver, british columbia
    • permanent
    • $44,000 - $52,000 per year
    Do you have exceptional customer service skills and have a technical mind? Are you looking for a new challenge? Are you looking to join an awesome, progressive industry leader within the cannabis industry? If your answers are yes then we may have the perfect opportunity for you. We are currently looking for a customer service professional to join the operations team. You should come with a background in customer service and ideally fast-paced environments (ideally a contact center or technical role). This is a full-time, permanent position and our hours are Monday to Friday 8:00 AM to 4:30 PM, working permanently from home. This role is fully remote and offers flexibility across British Columbia! The compensation for the role is $44,000 - $52,000 depending on experience.If you or somebody you know is interested in this position, please do not hesitate to apply to this posting directly or email: sophie.hickles@randstad.caWhilst we appreciate all applications, only those with customer service experience will be considered for an interview.*Please note, this position is working from home permanently. You will be 100% remote and can work from anywhere in British Columbia*Advantages- Competitive starting salary: $44,000 - $52,000 depending on experience- Company benefits after 3 months- Permanent role with full-time hours- 100% permanently remote role, working from anywhere in Vancouver / British Columbia- Industry leader in the cannabis industry- Modern and progressive work environment - Monday to Friday with weekends off!- Very friendly, welcoming team- Lots of room for career progression and growthResponsibilities- Handle all inbound customer and client queries via phone, email & live chat (approx 10 - 30 tickets per day)- Ensure orders are shipped timely and accurately- Responsible for accurate entry and tracking of customer orders and resulting follow-up and communication with customers- Provide excellent customer service with every interaction- Experience with consumer product goods is a strong asset- Using SAP and Netsuite whilst problem-solving- Other duties as assignedQualifications- Min of 1 year customer service experience, ideally in a fast-paced customer care team- Post-secondary education- Experience using SAP or Netsuite- Experience with consumer product goods is an asset- Can handle working in a fast-paced environment - Work well as part of a team whilst being 100% remoteIf you or somebody you know is interested in this position, please do not hesitate to apply to this posting directly or email: sophie.hickles@randstad.caWhilst we appreciate all applications, only those with customer service experience will be considered for an interview.*please note, this position is working from home permanently. You will be 100% remote and can work from anywhere in British Columbia*SummaryInbound customer service role within the cannabis industry. We look forward to hearing from you!Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Do you have exceptional customer service skills and have a technical mind? Are you looking for a new challenge? Are you looking to join an awesome, progressive industry leader within the cannabis industry? If your answers are yes then we may have the perfect opportunity for you. We are currently looking for a customer service professional to join the operations team. You should come with a background in customer service and ideally fast-paced environments (ideally a contact center or technical role). This is a full-time, permanent position and our hours are Monday to Friday 8:00 AM to 4:30 PM, working permanently from home. This role is fully remote and offers flexibility across British Columbia! The compensation for the role is $44,000 - $52,000 depending on experience.If you or somebody you know is interested in this position, please do not hesitate to apply to this posting directly or email: sophie.hickles@randstad.caWhilst we appreciate all applications, only those with customer service experience will be considered for an interview.*Please note, this position is working from home permanently. You will be 100% remote and can work from anywhere in British Columbia*Advantages- Competitive starting salary: $44,000 - $52,000 depending on experience- Company benefits after 3 months- Permanent role with full-time hours- 100% permanently remote role, working from anywhere in Vancouver / British Columbia- Industry leader in the cannabis industry- Modern and progressive work environment - Monday to Friday with weekends off!- Very friendly, welcoming team- Lots of room for career progression and growthResponsibilities- Handle all inbound customer and client queries via phone, email & live chat (approx 10 - 30 tickets per day)- Ensure orders are shipped timely and accurately- Responsible for accurate entry and tracking of customer orders and resulting follow-up and communication with customers- Provide excellent customer service with every interaction- Experience with consumer product goods is a strong asset- Using SAP and Netsuite whilst problem-solving- Other duties as assignedQualifications- Min of 1 year customer service experience, ideally in a fast-paced customer care team- Post-secondary education- Experience using SAP or Netsuite- Experience with consumer product goods is an asset- Can handle working in a fast-paced environment - Work well as part of a team whilst being 100% remoteIf you or somebody you know is interested in this position, please do not hesitate to apply to this posting directly or email: sophie.hickles@randstad.caWhilst we appreciate all applications, only those with customer service experience will be considered for an interview.*please note, this position is working from home permanently. You will be 100% remote and can work from anywhere in British Columbia*SummaryInbound customer service role within the cannabis industry. We look forward to hearing from you!Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • vancouver, british columbia
    • permanent
    • $45 - $57 per year
    Would you like to work with one of the largest insurance and wealth management groups in Canada? Our client is looking for customer service representatives to join their client relations team. If you are looking for an excellent company that offers great growth opportunities, you have a positive attitude towards problem solving and teamwork, we want to hear from you! The successful individual will:•be committed to providing genuine service, •build effective customer relationships and are the expert to talk to•be a team player and contribute towards the company’s success•work well under pressure and effectively deal with all clients•possess excellent communication skills so that clients receive accurate and value-added service from our department.Priority will be given to French Bilingual candidates, but English-only candidates will also be considered. If this sounds like you, keep reading and if you are interested, apply directly and/or email me your resume at adriana.ortega@randstad.ca. We thank all candidates but only those selected for an interview will be contacted. Advantages• WFH & then hybrid model after COVID restrictions have been lifted• English $45K - $52K BOE• French Bilinguals $50 - $57K BOE• $400 ergonomic allowance • Great working hours: Monday to Friday between 8 am to 5 pm • Paid training (around 4 weeks)• Product discounts• Defined Benefit Plan• Insurance after 3 months • Share purchase plan• Availability to further your education after 1 year of employmentResponsibilities• Respond to telephone calls from internal and external clients (approximately 40 calls a day)• Must be able to accurately answer questions on products with full understanding • Make decisions to facilitate the client’s request• Resolve complaints from clients- within the guidelines provided.• Focus on building and maintaining excellent relationships with clients and partners• Update basic information received from clients, such as address changes, PAC, name corrections, add notes and follow-ups for special handling. Use of the Workflow system todocument and submit change requests is required.Problem Solving•The CRS is empowered to assist clients to ensure a positive experience•Provide 1st line resolution to problems or know when and how to follow up with other internal staff for resolutions.Qualifications• Priority will be given to French Bilingual Candidates • College degree with a specialization (professional degree) and 2-3 years of relevant experience• Excellent verbal and written communication• Excellent ability to pass on knowledge (pedagogy and psychology)• Autonomy and excellent judgment• Analytical skills with attention to detail• Sense of priorities• Good stress management• Stellar training, ACS course (an asset)SummaryIf this sounds like you, apply directly and/or email me your resume at adriana.ortega@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Would you like to work with one of the largest insurance and wealth management groups in Canada? Our client is looking for customer service representatives to join their client relations team. If you are looking for an excellent company that offers great growth opportunities, you have a positive attitude towards problem solving and teamwork, we want to hear from you! The successful individual will:•be committed to providing genuine service, •build effective customer relationships and are the expert to talk to•be a team player and contribute towards the company’s success•work well under pressure and effectively deal with all clients•possess excellent communication skills so that clients receive accurate and value-added service from our department.Priority will be given to French Bilingual candidates, but English-only candidates will also be considered. If this sounds like you, keep reading and if you are interested, apply directly and/or email me your resume at adriana.ortega@randstad.ca. We thank all candidates but only those selected for an interview will be contacted. Advantages• WFH & then hybrid model after COVID restrictions have been lifted• English $45K - $52K BOE• French Bilinguals $50 - $57K BOE• $400 ergonomic allowance • Great working hours: Monday to Friday between 8 am to 5 pm • Paid training (around 4 weeks)• Product discounts• Defined Benefit Plan• Insurance after 3 months • Share purchase plan• Availability to further your education after 1 year of employmentResponsibilities• Respond to telephone calls from internal and external clients (approximately 40 calls a day)• Must be able to accurately answer questions on products with full understanding • Make decisions to facilitate the client’s request• Resolve complaints from clients- within the guidelines provided.• Focus on building and maintaining excellent relationships with clients and partners• Update basic information received from clients, such as address changes, PAC, name corrections, add notes and follow-ups for special handling. Use of the Workflow system todocument and submit change requests is required.Problem Solving•The CRS is empowered to assist clients to ensure a positive experience•Provide 1st line resolution to problems or know when and how to follow up with other internal staff for resolutions.Qualifications• Priority will be given to French Bilingual Candidates • College degree with a specialization (professional degree) and 2-3 years of relevant experience• Excellent verbal and written communication• Excellent ability to pass on knowledge (pedagogy and psychology)• Autonomy and excellent judgment• Analytical skills with attention to detail• Sense of priorities• Good stress management• Stellar training, ACS course (an asset)SummaryIf this sounds like you, apply directly and/or email me your resume at adriana.ortega@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • vancouver, british columbia
    • contract
    • $18.66 per hour
    Are you a customer service representative looking for a new opportunity within the insurance space? Do you value customers and provide a high level of customer service? If so, then we may have the role for you. We are currently looking for a customer service representative (call center representative) to join our team in our office in a very central, Downtown Vancouver location. This role is a full time temporary to permanent position with an ASAP start date. **Please note, this role is working from an office in Downtown Vancouver**The main responsibility of this role is to respond to all customer and client inquiries via inbound phone and inbound email. Other duties include but are not limited to:-- Answer all customer questions in an efficient and timely manner whilst building rapport over the phone and via email- Provide a high level of product knowledge to help resolve any issues or concerns- Order management including processing PO's and creating invoices- Meet all internal targets/call center KPIs- Liaise with all other internal departments to help provide an excellent customer experience - Handle any and all escalations - Administrative duties as requiredPlease note this is a full-time position, Mon-Fri with office hours (9 am to 5 pm)If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application!. You can also email me at adriana.ortega@randstad.caWhilst we appreciate all applications, only qualified candidates will be contacted.Advantages- Work with a company with an excellent culture - Learn about the insurance industry from Day 1- Newly refurbished, modern office space- Transit accessible in Downtown Vancouver- Great office hours- Full time role- ASAP start date- Working as part of a super friendly and cohesive team- $18.66/hourly (plus 4% vacation pay on top so $19.40 all included)**Please note, this role is working from an office in Downtown Vancouver**Responsibilities- Answer all customer questions in an efficient and timely manner whilst building rapport over the phone and via email- Provide a high level of product knowledge to help resolve any issues or concerns- Order management including processing PO's and creating invoices- Meet all internal targets / call center KPIs- Liaise with all other internal departments to help provide an excellent customer experience - Handle any and all escalations - Administrative duties as requiredQualifications- A minimum of 2 years in a customer service orientated role in an office setting- Call center / contact center work experience is a must (1-2 years minimum)- Excellent communication skills both written and verbal- Great computer skills including MS Excel- Well organized and motivated- Can work well as part of a small team in Vancouver- Must be comfortable working from an office in Downtown VancouverSummaryThe main responsibility of this role is to respond to all customer and client inquiries via inbound phone and inbound email. Please note this is a full-time position, Mon-Fri with office hours (9-5)If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application!Whilst we appreciate all applications, only qualified candidates will be contacted.Adriana OSophie HRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you a customer service representative looking for a new opportunity within the insurance space? Do you value customers and provide a high level of customer service? If so, then we may have the role for you. We are currently looking for a customer service representative (call center representative) to join our team in our office in a very central, Downtown Vancouver location. This role is a full time temporary to permanent position with an ASAP start date. **Please note, this role is working from an office in Downtown Vancouver**The main responsibility of this role is to respond to all customer and client inquiries via inbound phone and inbound email. Other duties include but are not limited to:-- Answer all customer questions in an efficient and timely manner whilst building rapport over the phone and via email- Provide a high level of product knowledge to help resolve any issues or concerns- Order management including processing PO's and creating invoices- Meet all internal targets/call center KPIs- Liaise with all other internal departments to help provide an excellent customer experience - Handle any and all escalations - Administrative duties as requiredPlease note this is a full-time position, Mon-Fri with office hours (9 am to 5 pm)If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application!. You can also email me at adriana.ortega@randstad.caWhilst we appreciate all applications, only qualified candidates will be contacted.Advantages- Work with a company with an excellent culture - Learn about the insurance industry from Day 1- Newly refurbished, modern office space- Transit accessible in Downtown Vancouver- Great office hours- Full time role- ASAP start date- Working as part of a super friendly and cohesive team- $18.66/hourly (plus 4% vacation pay on top so $19.40 all included)**Please note, this role is working from an office in Downtown Vancouver**Responsibilities- Answer all customer questions in an efficient and timely manner whilst building rapport over the phone and via email- Provide a high level of product knowledge to help resolve any issues or concerns- Order management including processing PO's and creating invoices- Meet all internal targets / call center KPIs- Liaise with all other internal departments to help provide an excellent customer experience - Handle any and all escalations - Administrative duties as requiredQualifications- A minimum of 2 years in a customer service orientated role in an office setting- Call center / contact center work experience is a must (1-2 years minimum)- Excellent communication skills both written and verbal- Great computer skills including MS Excel- Well organized and motivated- Can work well as part of a small team in Vancouver- Must be comfortable working from an office in Downtown VancouverSummaryThe main responsibility of this role is to respond to all customer and client inquiries via inbound phone and inbound email. Please note this is a full-time position, Mon-Fri with office hours (9-5)If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application!Whilst we appreciate all applications, only qualified candidates will be contacted.Adriana OSophie HRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • vancouver, british columbia
    • permanent
    Are you a sales professional looking for an exciting opportunity in a leadership role within the insurance space? We are currently looking for a Sales Team Leader to join our client’s team in our office in a very central Downtown Vancouver location. This role is a full-time temporary position with an asap start date.This role is an integral part of the organization and is necessary to ensure both customer satisfaction as well as employee satisfaction. You will promote and develop good relations with internal and external customers, provide direction on external and internal communications, and guidance and support to internal customers and the Sales and Support team. The ideal candidate will be;- Able to approach the work imaginatively to find new solutions - Highly effective at communicating to all levels of the organization - Willingness to question and challenge status quo - Resourceful and applies a variety of approaches to achieve the desired outcomeIf this sounds like a good fit for you then please apply directly to this posting as we are interviewing! This role will close quickly so please do not hesitate with your application!Whilst we appreciate all applications, only qualified candidates will be contacted.Advantages- Please note this is a full-time (37.5 hour) position, Mon-Fri with office hours.- Work with a company with an excellent culture- Working as part of a super friendly and cohesive team- Excellent compensation package- Great office hours- Transit accessible in Downtown Vancouver- This role could offer some flexibility, but ideally, you will be working from the office 5 days a week. - 50K - 65K DOEResponsibilitiesResponsibilities include but are not limited to; - This position is a working leader; support incoming calls and ensure service level are met - Point of contact for sales team for file escalations and liaise with the operations team to resolve issues, provide a resolution to clients once it has been determined - Identify sales opportunities and provide the lead to the appropriate sales team member - Making proactive outbound calls to new customers - Oversees the administrative tasks of the office- Manage and maintain legal professional witnessing network - Accountable to help develop and sustain an effective customer service team, including performance management and coaching as well as help develop individual professional development. - Ensure employee needs are met, maintain a team with staff who are adequately trained to meet their internal customer needs- Create a fulfilling and focused workplace where individuals can flourish - Ensure that the workforce is an engaged one (measured through our GPTW surveys) - Help support the planning, scheduling, and allocating daily resources to ensure prescribed customer service turnaround times are consistently met. - Quality control calls when appropriate and provide feedback to employees regarding the resultsQualifications- A bachelor's or associate's degree in marketing, sales, or a related field may be advantageous.- Real estate and/or mortgage experience 2+ years (an asset)- Experience in sales is necessary.- Strong sales ability, business acumen, and commercial awareness.- Excellent communication, interpersonal, and customer service skills.- Strong leadership abilities.- Good time management, strategic planning, and organizational skills.SummaryIf this sounds like a good fit for you then please apply directly to this posting as we are interviewing next week! This role will close quickly so please do not hesitate with your application!Whilst we appreciate all applications, only qualified candidates will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you a sales professional looking for an exciting opportunity in a leadership role within the insurance space? We are currently looking for a Sales Team Leader to join our client’s team in our office in a very central Downtown Vancouver location. This role is a full-time temporary position with an asap start date.This role is an integral part of the organization and is necessary to ensure both customer satisfaction as well as employee satisfaction. You will promote and develop good relations with internal and external customers, provide direction on external and internal communications, and guidance and support to internal customers and the Sales and Support team. The ideal candidate will be;- Able to approach the work imaginatively to find new solutions - Highly effective at communicating to all levels of the organization - Willingness to question and challenge status quo - Resourceful and applies a variety of approaches to achieve the desired outcomeIf this sounds like a good fit for you then please apply directly to this posting as we are interviewing! This role will close quickly so please do not hesitate with your application!Whilst we appreciate all applications, only qualified candidates will be contacted.Advantages- Please note this is a full-time (37.5 hour) position, Mon-Fri with office hours.- Work with a company with an excellent culture- Working as part of a super friendly and cohesive team- Excellent compensation package- Great office hours- Transit accessible in Downtown Vancouver- This role could offer some flexibility, but ideally, you will be working from the office 5 days a week. - 50K - 65K DOEResponsibilitiesResponsibilities include but are not limited to; - This position is a working leader; support incoming calls and ensure service level are met - Point of contact for sales team for file escalations and liaise with the operations team to resolve issues, provide a resolution to clients once it has been determined - Identify sales opportunities and provide the lead to the appropriate sales team member - Making proactive outbound calls to new customers - Oversees the administrative tasks of the office- Manage and maintain legal professional witnessing network - Accountable to help develop and sustain an effective customer service team, including performance management and coaching as well as help develop individual professional development. - Ensure employee needs are met, maintain a team with staff who are adequately trained to meet their internal customer needs- Create a fulfilling and focused workplace where individuals can flourish - Ensure that the workforce is an engaged one (measured through our GPTW surveys) - Help support the planning, scheduling, and allocating daily resources to ensure prescribed customer service turnaround times are consistently met. - Quality control calls when appropriate and provide feedback to employees regarding the resultsQualifications- A bachelor's or associate's degree in marketing, sales, or a related field may be advantageous.- Real estate and/or mortgage experience 2+ years (an asset)- Experience in sales is necessary.- Strong sales ability, business acumen, and commercial awareness.- Excellent communication, interpersonal, and customer service skills.- Strong leadership abilities.- Good time management, strategic planning, and organizational skills.SummaryIf this sounds like a good fit for you then please apply directly to this posting as we are interviewing next week! This role will close quickly so please do not hesitate with your application!Whilst we appreciate all applications, only qualified candidates will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • vancouver, british columbia
    • contract
    • $15.20 per hour
    Are you a customer service representative looking for a new temporary opportunity that allows you to work from home? Do you value customers and provide a high level of customer service? Are you confident making outbound calls and discussing charity campaigns over the phone? If so, then we may have the role for you. We are currently looking for an outbound call center agent to join our fundraising team in an award-winning full service communication, opinion research, and fundraising consulting firm. This role is a full-time, ongoing opportunity starting next week! We are interviewing TODAY so please do not hesitate to reach out if you are interested. - Located in Vancouver however you will be working from home- Duties are making outbound calls and discussing charity campaigns over the phone, generating donations- Shift available:Monday – Friday 12:30 pm - 9 pm or 3:00 pm - 9:00 pm** Please note there may be a need to work on some weekends, the hours are 10:00 am – 3:00 pm. We are interviewing immediately so please do not hesitate to reach out if you are interested in this role. Apply directly to this posting or contact:Trisha - Trisha.ghia@randstad.ca Vira - Virangana.shah@randstad.ca Thank you!AdvantagesWork from comfort of own homeHealth and dental benefits available!$15.20 hourly (plus 4% vacation pay so $15.80 all included)BONUS - you will be eligible for up to $7 in bonus depending on how many donations you generate)Full time work with overtime availablePaid weekly every Friday via direct depositImmediate start - starting next week!ResponsibilitiesMaking outbound calls and generating charity donations over the phone. Must be confident making outbound phone calls!QualificationsMust have laptop/ own computer that is hard wired via a Ethernet cable to your router/modemPolite telephone mannerTyping speeds of 40 words per minute +Reasonable computer experienceMust be comfortable talking on the phonePleasant verbal communicatorAbility to work well with othersExcellent listenerSummaryMaking outbound calls and generating charity donations over the phone. Must be confident making outbound phone calls!We are interviewing immediately so please do not hesitate to reach out if you are interested in this role. Apply directly to this posting or contact:Trisha - Trisha.ghia@randstad.ca Vira - Virangana.shah@randstad.ca Thank you!Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you a customer service representative looking for a new temporary opportunity that allows you to work from home? Do you value customers and provide a high level of customer service? Are you confident making outbound calls and discussing charity campaigns over the phone? If so, then we may have the role for you. We are currently looking for an outbound call center agent to join our fundraising team in an award-winning full service communication, opinion research, and fundraising consulting firm. This role is a full-time, ongoing opportunity starting next week! We are interviewing TODAY so please do not hesitate to reach out if you are interested. - Located in Vancouver however you will be working from home- Duties are making outbound calls and discussing charity campaigns over the phone, generating donations- Shift available:Monday – Friday 12:30 pm - 9 pm or 3:00 pm - 9:00 pm** Please note there may be a need to work on some weekends, the hours are 10:00 am – 3:00 pm. We are interviewing immediately so please do not hesitate to reach out if you are interested in this role. Apply directly to this posting or contact:Trisha - Trisha.ghia@randstad.ca Vira - Virangana.shah@randstad.ca Thank you!AdvantagesWork from comfort of own homeHealth and dental benefits available!$15.20 hourly (plus 4% vacation pay so $15.80 all included)BONUS - you will be eligible for up to $7 in bonus depending on how many donations you generate)Full time work with overtime availablePaid weekly every Friday via direct depositImmediate start - starting next week!ResponsibilitiesMaking outbound calls and generating charity donations over the phone. Must be confident making outbound phone calls!QualificationsMust have laptop/ own computer that is hard wired via a Ethernet cable to your router/modemPolite telephone mannerTyping speeds of 40 words per minute +Reasonable computer experienceMust be comfortable talking on the phonePleasant verbal communicatorAbility to work well with othersExcellent listenerSummaryMaking outbound calls and generating charity donations over the phone. Must be confident making outbound phone calls!We are interviewing immediately so please do not hesitate to reach out if you are interested in this role. Apply directly to this posting or contact:Trisha - Trisha.ghia@randstad.ca Vira - Virangana.shah@randstad.ca Thank you!Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • vancouver, british columbia
    • contract
    Are you an experienced technical support analyst/agent looking to advance your career within a corporate environment? We are seeking a Technical Support Analyst to join our client's corporate team in Downtown Vancouver. This role is a temp to perm opportunity with a very high potential for permanency. This role begins in early September 2021.- $30.00/hourly (plus 4% vacation pay on top so $31.20 all included)The main responsibility of this role is to respond to corporate technical-related tickets. Some tickets will be escalations. An interest/experience in securities and cyber security is an asset.Interested or know somebody who is? Please email Sophie directly with the subject heading "Technical Support Analyst" to sophie.hickles@randstad.ca and adriana.ortega@randstad.caAdvantages- $30.00/hourly- Health benefits available- Paid weekly every FRIDAY- Working from an office in Downtown Vancouver- Industry-leading company Worldwide- Friendly team with lots of room to grow- 6-month contract to begin with, with very high potential to be extended/ made permanent- Monday to Friday, hours 9.00 am to 5.00 pm.Responsibilities- Logging and processing support calls- Installing and configuring computer hardware, software, systems, networks, printers and scanners- Planning and undertaking scheduled maintenance upgrades- Setting up accounts for staff, ensuring that they know how to log in- Solving password problems- Talking to clients and computer users to determine the nature of any problems they encounter- Responding to breakdowns- Investigating, diagnosing, and solving computer software and hardware faults- Repairing equipment and replacing parts- Supervising junior engineering and technical staff- Obtaining replacement or specialist components, fixtures, or fittings- Checking computer equipment for electrical safety- Maintaining records of software licenses- Managing stocks of equipment, consumables, and other suppliesQualificationsMust have:- 3+ years of work experience directly related to L2 technology support OR- Completed degree or diploma in IT related field and 1+ year work experience in technology support- Completed degree or diploma in IT related- Strong knowledge in Windows and/or Mac operating systems- Experience with call and ticket logging applications as a way to manage workload (e.g. ServiceNow) Nice-to-have:- Experience working with and supporting:Microsoft Azure Suite or JAMF Cloud (Mac management)Microsoft Identity ManagerSailPoint IDNSCCMActive Directory- Experience working with and supporting Microsoft Outlook, Office 365, SharePoint, and Teams- IT Networking experience – LAN\WAN and Wireless- Hardware deployment experience for both PC and Apple machines- Experience managing and working alongside external IT support vendorsSummaryIf this sounds like a good fit for you then please email Adriana directly with the subject heading " Technical Support Analyst" to adriana.ortega@randstad.ca or apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application!Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you an experienced technical support analyst/agent looking to advance your career within a corporate environment? We are seeking a Technical Support Analyst to join our client's corporate team in Downtown Vancouver. This role is a temp to perm opportunity with a very high potential for permanency. This role begins in early September 2021.- $30.00/hourly (plus 4% vacation pay on top so $31.20 all included)The main responsibility of this role is to respond to corporate technical-related tickets. Some tickets will be escalations. An interest/experience in securities and cyber security is an asset.Interested or know somebody who is? Please email Sophie directly with the subject heading "Technical Support Analyst" to sophie.hickles@randstad.ca and adriana.ortega@randstad.caAdvantages- $30.00/hourly- Health benefits available- Paid weekly every FRIDAY- Working from an office in Downtown Vancouver- Industry-leading company Worldwide- Friendly team with lots of room to grow- 6-month contract to begin with, with very high potential to be extended/ made permanent- Monday to Friday, hours 9.00 am to 5.00 pm.Responsibilities- Logging and processing support calls- Installing and configuring computer hardware, software, systems, networks, printers and scanners- Planning and undertaking scheduled maintenance upgrades- Setting up accounts for staff, ensuring that they know how to log in- Solving password problems- Talking to clients and computer users to determine the nature of any problems they encounter- Responding to breakdowns- Investigating, diagnosing, and solving computer software and hardware faults- Repairing equipment and replacing parts- Supervising junior engineering and technical staff- Obtaining replacement or specialist components, fixtures, or fittings- Checking computer equipment for electrical safety- Maintaining records of software licenses- Managing stocks of equipment, consumables, and other suppliesQualificationsMust have:- 3+ years of work experience directly related to L2 technology support OR- Completed degree or diploma in IT related field and 1+ year work experience in technology support- Completed degree or diploma in IT related- Strong knowledge in Windows and/or Mac operating systems- Experience with call and ticket logging applications as a way to manage workload (e.g. ServiceNow) Nice-to-have:- Experience working with and supporting:Microsoft Azure Suite or JAMF Cloud (Mac management)Microsoft Identity ManagerSailPoint IDNSCCMActive Directory- Experience working with and supporting Microsoft Outlook, Office 365, SharePoint, and Teams- IT Networking experience – LAN\WAN and Wireless- Hardware deployment experience for both PC and Apple machines- Experience managing and working alongside external IT support vendorsSummaryIf this sounds like a good fit for you then please email Adriana directly with the subject heading " Technical Support Analyst" to adriana.ortega@randstad.ca or apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application!Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • vancouver, british columbia
    • permanent
    • $40,000 - $55,000 per year
    Do you have exceptional customer service skills and have a passion for PRINT & design? Are you looking for a new challenge? Are you looking to join an awesome, progressive industry leader? If your answers are yes then we may have the perfect opportunity for you. We are currently looking for a customer service professional to join the customer care team based close to Downtown Vancouver (transit accessible). You should come with a background & working knowledge around print & design. This is a full time, permanent position and our hours are Monday to Friday 9AM to 5:30PM, working in office. The compensation for the role is $40,000 - $55,000 depending on experience.If you or somebody you know is interested in this position, please do not hesitate to apply to this posting directly or email: sophie.hickles@randstad.caWhilst we appreciate all applications, only those with printing experience or education will be selected for an interview.*please note, this position is working from the office and is not remote*Advantages- Competitive starting salary: $40,000 - $55,000 depending on experience (please note, you MUST have printing experience)- Company benefits after 3 months- Permanent role with full time hours- Team lunches and financial incentives and bonuses- Excellent location close to downtown Vancouver- Transit accessible - Industry leader- Modern and progressive work environment - Monday to Friday with weekends off!- Very friendly, welcoming teamResponsibilities- Bringing lots of experience within the printing industry- Handle all inbound customer queries via phone, email & live chat- Ensure orders are shipped timely and accurately- Responsible for accurate entry and tracking of customer orders and resulting follow-up and communication with customers- Provide excellent customer service with every interaction- Provide excellent product knowledge- Complete reports requested by management - Order management - Other duties as assignedQualifications- Min of 1 years customer service experience, ideally in a fast paced customer care team- Post-secondary education- MUST HAVE experience or working knowledge around print and/or design- Knowledge of Adobe Photoshop, Illustrator and InDesign- Can handle working in a fast paced environment - Work well as part of a teamIf you or somebody you know is interested in this position, please do not hesitate to apply to this posting directly or email: sophie.hickles@randstad.caWhilst we appreciate all applications, only those with printing experience or education will be selected for an interview.*please note, this position is working from the office and is not remote*SummaryInbound customer service role within the printing and design industry. We look forward to hearing from you!Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Do you have exceptional customer service skills and have a passion for PRINT & design? Are you looking for a new challenge? Are you looking to join an awesome, progressive industry leader? If your answers are yes then we may have the perfect opportunity for you. We are currently looking for a customer service professional to join the customer care team based close to Downtown Vancouver (transit accessible). You should come with a background & working knowledge around print & design. This is a full time, permanent position and our hours are Monday to Friday 9AM to 5:30PM, working in office. The compensation for the role is $40,000 - $55,000 depending on experience.If you or somebody you know is interested in this position, please do not hesitate to apply to this posting directly or email: sophie.hickles@randstad.caWhilst we appreciate all applications, only those with printing experience or education will be selected for an interview.*please note, this position is working from the office and is not remote*Advantages- Competitive starting salary: $40,000 - $55,000 depending on experience (please note, you MUST have printing experience)- Company benefits after 3 months- Permanent role with full time hours- Team lunches and financial incentives and bonuses- Excellent location close to downtown Vancouver- Transit accessible - Industry leader- Modern and progressive work environment - Monday to Friday with weekends off!- Very friendly, welcoming teamResponsibilities- Bringing lots of experience within the printing industry- Handle all inbound customer queries via phone, email & live chat- Ensure orders are shipped timely and accurately- Responsible for accurate entry and tracking of customer orders and resulting follow-up and communication with customers- Provide excellent customer service with every interaction- Provide excellent product knowledge- Complete reports requested by management - Order management - Other duties as assignedQualifications- Min of 1 years customer service experience, ideally in a fast paced customer care team- Post-secondary education- MUST HAVE experience or working knowledge around print and/or design- Knowledge of Adobe Photoshop, Illustrator and InDesign- Can handle working in a fast paced environment - Work well as part of a teamIf you or somebody you know is interested in this position, please do not hesitate to apply to this posting directly or email: sophie.hickles@randstad.caWhilst we appreciate all applications, only those with printing experience or education will be selected for an interview.*please note, this position is working from the office and is not remote*SummaryInbound customer service role within the printing and design industry. We look forward to hearing from you!Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • vancouver, british columbia
    • permanent
    • $45 - $49 per year
    Are you a French bilingual customer service representative looking to start a long career with many opportunities for growth in Downtown Vancouver? *Please note that during the pandemic, you will be asked to work from home* Are you eager to learn new skills, enjoy fast-paced environments, and are driven to excel and succeed? If so, great! We want to hear from you!We are currently looking for French bilingual customer service representatives to start with our client on September 21st, at the Downtown Vancouver office. *Please note that during the pandemic, you will be asked to work from home*If you:-have experience in call center, hospitality, retail, customer service, AND are French bilingual - we want to hear from you today!!The screening and interview process begins for this role right away. If all of the above sounds like the perfect fit for you then please send your resume to adriana.ortega@randstad.ca You can also apply directly to this ad.We appreciate all applications sent through however please note that only shortlisted candidates will be contacted.Sophie,AdrianaPhone Number:604.408.2772Fax Number:604.408.2792Advantages- Based in Downtown Vancouver (however during the pandemic, you will be required to work from home)- Work from home equipment provided (laptop/ computer/ headset)- Excellent opportunity for growth- Great compensation package (benefits from day 1!)- Bonus opportunity based on quality of work- Work with an industry leader- Working in an exciting industry- Permanent, full time role- Excellent training program- Progressive & rewarding environment- Brand new modern office environment - Hours of operations are M-F between 7:30 am to 4:00 pm. Please note training hours are 8:30 am to 5:00 pm- September 21st start date ResponsibilitiesAs a customer service representative, you will service existing accounts whilst developing and maintaining excellent customer relations and rapport via phone and email.- Provide excellent customer service- Handle all inbound inquiries via phone and email.- Input customer information both efficiently and accurately- Take the initiative to suggest solutions and additional products & services- Constantly keep up to date on new products, procedures, and policies- Deliver 100% customer satisfaction- Communicate effectively with other departments and teamsQualifications- Fluently bilingual in French & English is a must have- Excellent communication skills both written and verbal (English & French)- Ability to work in a fast paced environment- You are driven and ambitious- Excellent customer service skills- Knowledge around finance and mortgages is an asset- Great attention to detail- Strong computer skills with the ability to adapt to new technologies- Work well as part of a team and independently- Problem solverThe screening and interview process begins for this role right away. If all of the above sounds like the perfect fit for you then please send your resume to adriana.ortega@randstad.ca You can also apply directly to this ad.We appreciate all applications sent through however please note that only shortlisted candidates will be contacted.SummaryIf you are interested in this role, please do not hesitate to apply directly or email:adriana.ortega@randstad.ca Thank you! Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you a French bilingual customer service representative looking to start a long career with many opportunities for growth in Downtown Vancouver? *Please note that during the pandemic, you will be asked to work from home* Are you eager to learn new skills, enjoy fast-paced environments, and are driven to excel and succeed? If so, great! We want to hear from you!We are currently looking for French bilingual customer service representatives to start with our client on September 21st, at the Downtown Vancouver office. *Please note that during the pandemic, you will be asked to work from home*If you:-have experience in call center, hospitality, retail, customer service, AND are French bilingual - we want to hear from you today!!The screening and interview process begins for this role right away. If all of the above sounds like the perfect fit for you then please send your resume to adriana.ortega@randstad.ca You can also apply directly to this ad.We appreciate all applications sent through however please note that only shortlisted candidates will be contacted.Sophie,AdrianaPhone Number:604.408.2772Fax Number:604.408.2792Advantages- Based in Downtown Vancouver (however during the pandemic, you will be required to work from home)- Work from home equipment provided (laptop/ computer/ headset)- Excellent opportunity for growth- Great compensation package (benefits from day 1!)- Bonus opportunity based on quality of work- Work with an industry leader- Working in an exciting industry- Permanent, full time role- Excellent training program- Progressive & rewarding environment- Brand new modern office environment - Hours of operations are M-F between 7:30 am to 4:00 pm. Please note training hours are 8:30 am to 5:00 pm- September 21st start date ResponsibilitiesAs a customer service representative, you will service existing accounts whilst developing and maintaining excellent customer relations and rapport via phone and email.- Provide excellent customer service- Handle all inbound inquiries via phone and email.- Input customer information both efficiently and accurately- Take the initiative to suggest solutions and additional products & services- Constantly keep up to date on new products, procedures, and policies- Deliver 100% customer satisfaction- Communicate effectively with other departments and teamsQualifications- Fluently bilingual in French & English is a must have- Excellent communication skills both written and verbal (English & French)- Ability to work in a fast paced environment- You are driven and ambitious- Excellent customer service skills- Knowledge around finance and mortgages is an asset- Great attention to detail- Strong computer skills with the ability to adapt to new technologies- Work well as part of a team and independently- Problem solverThe screening and interview process begins for this role right away. If all of the above sounds like the perfect fit for you then please send your resume to adriana.ortega@randstad.ca You can also apply directly to this ad.We appreciate all applications sent through however please note that only shortlisted candidates will be contacted.SummaryIf you are interested in this role, please do not hesitate to apply directly or email:adriana.ortega@randstad.ca Thank you! Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.

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