Key Responsibilities:● Provide prompt and professional support to customers via phone, email, and chat.● Manage customer queries, complaints, and requests efficiently, ensuring timely resolution.● Maintain accurate records of interactions in CRM and e-commerce platforms like Unicommerce, Prozo, and others.● Collaborate with internal teams to solve complex customer issues and streamline workflows.● Identify recurring challenges and suggest improvements to p
Key Responsibilities:● Provide prompt and professional support to customers via phone, email, and chat.● Manage customer queries, complaints, and requests efficiently, ensuring timely resolution.● Maintain accurate records of interactions in CRM and e-commerce platforms like Unicommerce, Prozo, and others.● Collaborate with internal teams to solve complex customer issues and streamline workflows.● Identify recurring challenges and suggest improvements to p
A.Oversee and own order sources which are Site-specific mailboxes and customer portals to obtain Purchase orders.B. Receives, reviews, and completes selected Purchase Orders (PO) and Purchase Order modifications in the various ERP systems by following the processes defined and tools provided.C. Complete order requirements and check the price and quantity of each item listed and then Process or load orders from customers in ERP systems like MFGPRO or Siebel
A.Oversee and own order sources which are Site-specific mailboxes and customer portals to obtain Purchase orders.B. Receives, reviews, and completes selected Purchase Orders (PO) and Purchase Order modifications in the various ERP systems by following the processes defined and tools provided.C. Complete order requirements and check the price and quantity of each item listed and then Process or load orders from customers in ERP systems like MFGPRO or Siebel
Experience : 0-3years Location:PuneJob PurposeThe primary responsibility of the Customer Experience Specialist is coordination with customer centre and administrative support for the integrated tools to measure, monitor and oversee actions taken on the feedback received from our customers across all customer centres globally who is supported by the CEM Hub. The Customer Experience Specialist facilitates the implementation programs and processes intended to
Experience : 0-3years Location:PuneJob PurposeThe primary responsibility of the Customer Experience Specialist is coordination with customer centre and administrative support for the integrated tools to measure, monitor and oversee actions taken on the feedback received from our customers across all customer centres globally who is supported by the CEM Hub. The Customer Experience Specialist facilitates the implementation programs and processes intended to
Job Titles: Customer Service Specialist Specify Location: MumbaiJob Type: Full-TimeEducation: Bachelor's DegreeExperience Level: Entry to Mid-LevelYears of Experience : 3 years to 10 years. About Us:We are a dynamic and innovative Science and Materials Company committed to delivering exceptional service to our customers while driving profitability. As a Customer Service Representative, you will play a crucial role as the interface between our valued custo
Job Titles: Customer Service Specialist Specify Location: MumbaiJob Type: Full-TimeEducation: Bachelor's DegreeExperience Level: Entry to Mid-LevelYears of Experience : 3 years to 10 years. About Us:We are a dynamic and innovative Science and Materials Company committed to delivering exceptional service to our customers while driving profitability. As a Customer Service Representative, you will play a crucial role as the interface between our valued custo
Job Summary:We are seeking a motivated and customer-focused Call Center Agent with the title as “AI Escalation Specialist” to join our dynamic team. In this role, you will be the first point of contact for our customers, responsible for addressing their inquiries, resolving issues, and providing information about our products and services. The ideal candidate is an excellent communicator with the ability to stay composed and professional while ensuring a p
Job Summary:We are seeking a motivated and customer-focused Call Center Agent with the title as “AI Escalation Specialist” to join our dynamic team. In this role, you will be the first point of contact for our customers, responsible for addressing their inquiries, resolving issues, and providing information about our products and services. The ideal candidate is an excellent communicator with the ability to stay composed and professional while ensuring a p