Service CoordinationCreate and assign service calls/work orders to Field Service Engineers (FSEs).Monitor call closure and turnaround time (TAT).Follow up on pending service requests and escalations.Coordinate preventive maintenance schedules with customers and service engineers.Contract ManagementMaintain AMC/CMC contract database.Track contract expiry dates and support renewal activities.Ensure timely contract creation, extension, and system updates.Gene
Service CoordinationCreate and assign service calls/work orders to Field Service Engineers (FSEs).Monitor call closure and turnaround time (TAT).Follow up on pending service requests and escalations.Coordinate preventive maintenance schedules with customers and service engineers.Contract ManagementMaintain AMC/CMC contract database.Track contract expiry dates and support renewal activities.Ensure timely contract creation, extension, and system updates.Gene