Open tracking tickets for service interruptions and set severity based on definedcriteria. Ensure SLAs, schedule, quality and customer satisfactions are meet andexceeded. Ability to prioritize and successfully handle multiple engagements simultaneously. Responsible for achieving assigned metrics for the organization. Contact the appropriate second level support team to respond to each serviceinterruption. Assist in problem resolution as directed by
Open tracking tickets for service interruptions and set severity based on definedcriteria. Ensure SLAs, schedule, quality and customer satisfactions are meet andexceeded. Ability to prioritize and successfully handle multiple engagements simultaneously. Responsible for achieving assigned metrics for the organization. Contact the appropriate second level support team to respond to each serviceinterruption. Assist in problem resolution as directed by