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66 jobs found for customer service call center - Page 2

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    • gold coast, queensland
    • permanent
    • AU$61,750 - AU$61,750, per year, Plus Super + uncapped commission
    • full-time
    Your new company Work for one of the world's leading leisure travel companies and a leading resort management business, who have the world's largest vacation ownership. Are you passionate about finding the best deals for your customers? Randstad is currently recruiting for an energetic, travel enthusiast Sales Specialist who can build a rapport with people, promote timeshares to existing customers and have fun whilst working in a supportive team environment. Your new positionWork in a fast paced environmentAbility to build a rapport with your customersHigh earning uncapped commissionWork with a motivated fun teamGenerate sales and achieve targetsAll leads are prequalified! What is on offerDiscounted hotel stays around the worldSubsidised private health insuranceProfessional development fundingMonday-Friday (with the potential of 1 saturday a month)Uncapped commissionCompetitive salary Your skills and experienceExcellent verbal and written communicationAbility to positively influence customersAbility to problem solveSelf motivatedA passion for travel Don't miss out on this opportunity and APPLY NOW, or for a confidential conversation, please contact Jazzie Houlahan - jasmine.houlahan@randstad.com.au or phone - 07 3100 7015At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Your new company Work for one of the world's leading leisure travel companies and a leading resort management business, who have the world's largest vacation ownership. Are you passionate about finding the best deals for your customers? Randstad is currently recruiting for an energetic, travel enthusiast Sales Specialist who can build a rapport with people, promote timeshares to existing customers and have fun whilst working in a supportive team environment. Your new positionWork in a fast paced environmentAbility to build a rapport with your customersHigh earning uncapped commissionWork with a motivated fun teamGenerate sales and achieve targetsAll leads are prequalified! What is on offerDiscounted hotel stays around the worldSubsidised private health insuranceProfessional development fundingMonday-Friday (with the potential of 1 saturday a month)Uncapped commissionCompetitive salary Your skills and experienceExcellent verbal and written communicationAbility to positively influence customersAbility to problem solveSelf motivatedA passion for travel Don't miss out on this opportunity and APPLY NOW, or for a confidential conversation, please contact Jazzie Houlahan - jasmine.houlahan@randstad.com.au or phone - 07 3100 7015At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • sydney, new south wales
    • permanent
    • full-time
    Your new companyAn exciting opportunity to join an organisation renowned for leading the Australian financial space. This organisation offers exciting and new development and growth opportunities. Work for an organisation that thrive upon delivering results and strive for excellence.Your new roleNegotiating outstanding balance with customersReducing settlement paymentsGetting involved with legal actionsProvide customers with solution methods on becoming debt freeProactive debt collection calls and following up on remittance receiptsWhat you’ll need to succeedMinimum 1 year of experience in collections in the banking industryRelevant degree qualification preferredAbility to perform well in a fast paced environment with great attention to detailExcellent problem solving and negotiation skillsWarm and empathetic phone manner Your benefitsEnjoy great city views and modern offices for a prestigious bank. A great opportunity to work in a positive and collaborative team culture and environment. Opportunities to progress within your desired department of the organisation. Enjoy generous work benefits and rewards. Your next stepTo launch your career, click ‘apply now’ with an updated copy of your CV or contact Sandra on 02 8095 1752 or sandra.sadaka@randstad.com.au to discuss further.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Your new companyAn exciting opportunity to join an organisation renowned for leading the Australian financial space. This organisation offers exciting and new development and growth opportunities. Work for an organisation that thrive upon delivering results and strive for excellence.Your new roleNegotiating outstanding balance with customersReducing settlement paymentsGetting involved with legal actionsProvide customers with solution methods on becoming debt freeProactive debt collection calls and following up on remittance receiptsWhat you’ll need to succeedMinimum 1 year of experience in collections in the banking industryRelevant degree qualification preferredAbility to perform well in a fast paced environment with great attention to detailExcellent problem solving and negotiation skillsWarm and empathetic phone manner Your benefitsEnjoy great city views and modern offices for a prestigious bank. A great opportunity to work in a positive and collaborative team culture and environment. Opportunities to progress within your desired department of the organisation. Enjoy generous work benefits and rewards. Your next stepTo launch your career, click ‘apply now’ with an updated copy of your CV or contact Sandra on 02 8095 1752 or sandra.sadaka@randstad.com.au to discuss further.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • brisbane, queensland
    • temporary
    • full-time
    Brisbane - CBD Location / Working from home opportunitiesClose to public transportFull time roles, $31.25 per hour + super6 month contractsClaims Call CentreExpression of interest with a potential start date of February Start 2022Randstad are currently pipelining for claims officers for temporary contracts at an industry leading insurance company. They are a leading insurance provider and are looking to engage with eager, resilient and highly adaptable customer service officers for upcoming opportunities!This can be an amazing opportunity for someone from a claims / customer service background looking to propel to the next level and join a reputable organisation who have a great name in the industry for their phenomenal team culture, support and training.You must be a great communicator that thrives on achieving outcomes, pride yourself on your ability to adopt a partnered approach and be able to truly understand the needs of your customers. There will be responsibility over driving efficiency of claims through negotiation.What's in it for you?Work for a well-known leading insurance provider5 month contract with potential for extensionMonday - Friday Roster 9am-5pmOvertime on offer if you are looking for more hours (OT Rates $$)Phenomonal training and supportOpportuity to work from home and in the office availableCBD Location Key AccountabilitiesTaking high volume inbound calls from affected members during storm seasonManage end to end claims for determination and payment of claims within the set KPIsUnderstanding of insurance advantageousProvide customers with optimal customer service including quality and timely decisionsDevelop specific knowledge around individual claimsManage policies and procedures and meet legislative and business requirementsHighly desirable:Experience in customer service - call centre desirableClaims and call centre experience encouragedAbility to navigate dual screensIntermediate computer literacy and high attention to detailBe open and eager to learn new process and new systemsStrong communication skills and proven experience in negotiation and managing difficult callsBe adaptable and agile in their learning style as well as efficient and motivated to deliver resultsPrevious exposure to insurance and claims If you have previous claims experience and are interested please click APPLY NOW!At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Brisbane - CBD Location / Working from home opportunitiesClose to public transportFull time roles, $31.25 per hour + super6 month contractsClaims Call CentreExpression of interest with a potential start date of February Start 2022Randstad are currently pipelining for claims officers for temporary contracts at an industry leading insurance company. They are a leading insurance provider and are looking to engage with eager, resilient and highly adaptable customer service officers for upcoming opportunities!This can be an amazing opportunity for someone from a claims / customer service background looking to propel to the next level and join a reputable organisation who have a great name in the industry for their phenomenal team culture, support and training.You must be a great communicator that thrives on achieving outcomes, pride yourself on your ability to adopt a partnered approach and be able to truly understand the needs of your customers. There will be responsibility over driving efficiency of claims through negotiation.What's in it for you?Work for a well-known leading insurance provider5 month contract with potential for extensionMonday - Friday Roster 9am-5pmOvertime on offer if you are looking for more hours (OT Rates $$)Phenomonal training and supportOpportuity to work from home and in the office availableCBD Location Key AccountabilitiesTaking high volume inbound calls from affected members during storm seasonManage end to end claims for determination and payment of claims within the set KPIsUnderstanding of insurance advantageousProvide customers with optimal customer service including quality and timely decisionsDevelop specific knowledge around individual claimsManage policies and procedures and meet legislative and business requirementsHighly desirable:Experience in customer service - call centre desirableClaims and call centre experience encouragedAbility to navigate dual screensIntermediate computer literacy and high attention to detailBe open and eager to learn new process and new systemsStrong communication skills and proven experience in negotiation and managing difficult callsBe adaptable and agile in their learning style as well as efficient and motivated to deliver resultsPrevious exposure to insurance and claims If you have previous claims experience and are interested please click APPLY NOW!At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • melbourne, victoria
    • permanent
    • AU$48,000 - AU$55,000 per year
    • full-time
    THE ROLE- Location: CBD/Working from Home (Hybrid model)- Hours: 8:30am - 6pm- Pay rate: $48,000 - $55,000 pa + super depending on experience level - Training providedAs a Collections Officer, your role primarily exists to maximise the timely recovery of debts. You will support the business objectives by looking after outstanding collections and providing high levels of customer service on behalf of the organisation's clients. Specifically, this involves tasks such as: Calling customers to negotiate the recovery of outstanding funds Answering incoming calls Actioning of incoming correspondence via email, mail Accurately updating file details after every customer interaction Following up any settlements as required Assisting other team members with trainingSkills and Experience required: High level written and verbal communication skillsA friendly and engaging phone manner with the ability to be firm when necessaryHigh attention to detail Resilient nature with the ability to effectively manage stressful situationsActive listener who can respond and question where necessaryAbility to work independently and as a wider part of the teamWillingness to take initiative and think outside the box to problem solve If this sounds like you, please apply now and one of our team members will be in touch.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    THE ROLE- Location: CBD/Working from Home (Hybrid model)- Hours: 8:30am - 6pm- Pay rate: $48,000 - $55,000 pa + super depending on experience level - Training providedAs a Collections Officer, your role primarily exists to maximise the timely recovery of debts. You will support the business objectives by looking after outstanding collections and providing high levels of customer service on behalf of the organisation's clients. Specifically, this involves tasks such as: Calling customers to negotiate the recovery of outstanding funds Answering incoming calls Actioning of incoming correspondence via email, mail Accurately updating file details after every customer interaction Following up any settlements as required Assisting other team members with trainingSkills and Experience required: High level written and verbal communication skillsA friendly and engaging phone manner with the ability to be firm when necessaryHigh attention to detail Resilient nature with the ability to effectively manage stressful situationsActive listener who can respond and question where necessaryAbility to work independently and as a wider part of the teamWillingness to take initiative and think outside the box to problem solve If this sounds like you, please apply now and one of our team members will be in touch.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • adelaide, south australia
    • permanent
    • full-time
    Randstad are currently seeking a standout client services officer to join a leading provider in the banking and finance industry on a permanent full time basis. About your roleYou will have a passion for the financial industry, while ensuring you drive an outstanding experience to all customers and clients while delivering accurately on the products and services. You will be working in a large contact centre environment servicing clients across Australia and New Zealand, taking inbound calls with high attention to detail. You will thrive within the corporate world with a focus on providing the best experience to the customers of our client via the phone, chat and emails. Understanding the customer’s situation, resolving their concerns and overcoming objections. Key Responsibilities include but not limited to: Answering inbound call, assisting with enquiries from business to business and business to consumer clientsYou will be responsible for driving customer outcomes across the business, ensuring customers get value from products and services offered.Be an advocate for the brand and increase customer satisfaction across all their channels.Perform workflow system and administrative updatesBuild rapport and valuable relationships within a businessAbility to deal with complexity and many unknowns in a decision process About you: 1+ years of customer service experience in a call centre, retail or hospitality environmentExposure to property, banking, insurance industry preferred but not essentialMust be an effective communicator, to articulate complex processes in a simple mannerYou must be enthusiastic and have a genuine passion for helping customersThe ability to work autonomously to make your own judgment, but also be a team player and thrive in a collaborative environment.Adaptable to learn new systems with speed and the ability to multitask Applications If you feel your skills match the above criteria please attention your CV in MS Word format to Tejal Chhanabhai or Juanita Forster and click apply now. Please note only short listed candidates will be contacted.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Randstad are currently seeking a standout client services officer to join a leading provider in the banking and finance industry on a permanent full time basis. About your roleYou will have a passion for the financial industry, while ensuring you drive an outstanding experience to all customers and clients while delivering accurately on the products and services. You will be working in a large contact centre environment servicing clients across Australia and New Zealand, taking inbound calls with high attention to detail. You will thrive within the corporate world with a focus on providing the best experience to the customers of our client via the phone, chat and emails. Understanding the customer’s situation, resolving their concerns and overcoming objections. Key Responsibilities include but not limited to: Answering inbound call, assisting with enquiries from business to business and business to consumer clientsYou will be responsible for driving customer outcomes across the business, ensuring customers get value from products and services offered.Be an advocate for the brand and increase customer satisfaction across all their channels.Perform workflow system and administrative updatesBuild rapport and valuable relationships within a businessAbility to deal with complexity and many unknowns in a decision process About you: 1+ years of customer service experience in a call centre, retail or hospitality environmentExposure to property, banking, insurance industry preferred but not essentialMust be an effective communicator, to articulate complex processes in a simple mannerYou must be enthusiastic and have a genuine passion for helping customersThe ability to work autonomously to make your own judgment, but also be a team player and thrive in a collaborative environment.Adaptable to learn new systems with speed and the ability to multitask Applications If you feel your skills match the above criteria please attention your CV in MS Word format to Tejal Chhanabhai or Juanita Forster and click apply now. Please note only short listed candidates will be contacted.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • adelaide, south australia
    • permanent
    • AU$45,000 - AU$50,000 per year
    • full-time
    We are recruiting for a Full Time Permanent Client Services Professional who is eager to join a warm and friendly customer service team who put a strong emphasis on high quality service!The client is a leading software solutions organisation that manages leading global companies workplace health and safety. Supporting compliance, safety and risk management processes with their staff, contractors and site visitors. About you:Previous customer service experience Enthusiastic and can-do attitude Ability to build rapport quickly Extremely computer literate Excellent written and verbal communication skillsExceptional problem solving skillsCurrently have or willing to apply for a National Police ClearanceWhat’s in it for you?Development programs designed to up skill and strengthen skillsOn the job extensive training Reward and recognition program Incredible fully-equipped office with a large break room, outdoor balcony, chill out spaces and table tennis table!Amazing and convenient city office locationFun work events to connect and engage with team Applications:Are you a customer service superstar?! If you feel your skills match the above criteria please attention your CV in MS Word format to Zoe Minuzzo-Larsen and click 'Apply' now. Please note only short listed candidates will be contacted.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    We are recruiting for a Full Time Permanent Client Services Professional who is eager to join a warm and friendly customer service team who put a strong emphasis on high quality service!The client is a leading software solutions organisation that manages leading global companies workplace health and safety. Supporting compliance, safety and risk management processes with their staff, contractors and site visitors. About you:Previous customer service experience Enthusiastic and can-do attitude Ability to build rapport quickly Extremely computer literate Excellent written and verbal communication skillsExceptional problem solving skillsCurrently have or willing to apply for a National Police ClearanceWhat’s in it for you?Development programs designed to up skill and strengthen skillsOn the job extensive training Reward and recognition program Incredible fully-equipped office with a large break room, outdoor balcony, chill out spaces and table tennis table!Amazing and convenient city office locationFun work events to connect and engage with team Applications:Are you a customer service superstar?! If you feel your skills match the above criteria please attention your CV in MS Word format to Zoe Minuzzo-Larsen and click 'Apply' now. Please note only short listed candidates will be contacted.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • blacktown, new south wales
    • temporary
    • AU$55,000 - AU$60,000, per year, Superannuation
    • full-time
    Customer Service CoordinatorTemporary to permanent opportunityWork close to home, Blacktown area | Onsite parkingPermanent salary up to $60,000 + super | Growing organisation The Company:An industry leading building and construction company is on the search for a proactive, experienced and passionate Customer Service Representative to join their growing business. You will be part of a close knit team assisting various internal and external stakeholders.The Position:Providing exceptional customer service and assisting with enquiries via phone and emailProcessing customer orders via SAPDealing with stock allocationsProcessing invoices, raising credits and returnsData entry of customer informationReporting and other ad hoc duties as directed The Candidate:Proven experience in a similar office based customer service role Strong verbal and written communication skillsDemonstrate exceptional interpersonal skillsAbility to work in a fast paced office and meet deadlinesExperience with SAP is advantageousMust be available to work rotating weeks 7am to 3pm and 9am to 5pm Monday to Friday The Benefits:Stable and secure position with a well established and growing companyWork close to home, with plenty of onsite parkingCompetitive salary - up to $60,000 + Super depending on experienceOpportunity to work for leading organisation with endless internal opportunities To be considered for this position, please apply directly to this advertisement or contact Janelle Hwang via janelle.hwang@randstad.com.au or 02 9615 5366 At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Customer Service CoordinatorTemporary to permanent opportunityWork close to home, Blacktown area | Onsite parkingPermanent salary up to $60,000 + super | Growing organisation The Company:An industry leading building and construction company is on the search for a proactive, experienced and passionate Customer Service Representative to join their growing business. You will be part of a close knit team assisting various internal and external stakeholders.The Position:Providing exceptional customer service and assisting with enquiries via phone and emailProcessing customer orders via SAPDealing with stock allocationsProcessing invoices, raising credits and returnsData entry of customer informationReporting and other ad hoc duties as directed The Candidate:Proven experience in a similar office based customer service role Strong verbal and written communication skillsDemonstrate exceptional interpersonal skillsAbility to work in a fast paced office and meet deadlinesExperience with SAP is advantageousMust be available to work rotating weeks 7am to 3pm and 9am to 5pm Monday to Friday The Benefits:Stable and secure position with a well established and growing companyWork close to home, with plenty of onsite parkingCompetitive salary - up to $60,000 + Super depending on experienceOpportunity to work for leading organisation with endless internal opportunities To be considered for this position, please apply directly to this advertisement or contact Janelle Hwang via janelle.hwang@randstad.com.au or 02 9615 5366 At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • parramatta, new south wales
    • contract
    • AU$29.00 - AU$30.00, per hour, AU$29 - AU$30 per hour + Work From Home or Parramatta
    • full-time
    The role Our customer support coordinators provide high-quality customer service to all internal and external stakeholders by telephone and email. Worked is performed wither from home or our Parramatta office. Calls will range in complexity but predominantly be taking requests for maintenance work and following a process to create work order requests. You can expect to:Respond to high volume inbound calls from members of the community, some of which are from a low socio-economic background  Monitor and take appropriate actions to ensure work orders are completed within contractual service level agreements Maintain and update various databases, spreadsheets and documents The benefits 6 Month Contract to start immediately Shift Time : 8am - 4pm Day shift: $29.59/hr + Superannuation Flexibility to work from home or from the Parramatta office - which is conveniently located close to public transport Supportive, friendly and diverse office environment  Comprehensive onboarding training program designed to set you up for success  What we are looking forPrevious customer service or call centre experience essential in any industry  Ability to listen and demonstrate empathy to customersMust be tech savvy, we use multiple systems and screens  Resilience when dealing with challenging calls The successful applicants will genuinely care about their customers and want to make a positive impact on other people's lives within local communities. If your values align with this and you thrive being in a busy and diverse workplace, then we want to meet you! You must have valid working rights in Australia to be eligible for this role. If successful, you must be comfortable completing a workplace medical assessment, police check & reference checks.
    The role Our customer support coordinators provide high-quality customer service to all internal and external stakeholders by telephone and email. Worked is performed wither from home or our Parramatta office. Calls will range in complexity but predominantly be taking requests for maintenance work and following a process to create work order requests. You can expect to:Respond to high volume inbound calls from members of the community, some of which are from a low socio-economic background  Monitor and take appropriate actions to ensure work orders are completed within contractual service level agreements Maintain and update various databases, spreadsheets and documents The benefits 6 Month Contract to start immediately Shift Time : 8am - 4pm Day shift: $29.59/hr + Superannuation Flexibility to work from home or from the Parramatta office - which is conveniently located close to public transport Supportive, friendly and diverse office environment  Comprehensive onboarding training program designed to set you up for success  What we are looking forPrevious customer service or call centre experience essential in any industry  Ability to listen and demonstrate empathy to customersMust be tech savvy, we use multiple systems and screens  Resilience when dealing with challenging calls The successful applicants will genuinely care about their customers and want to make a positive impact on other people's lives within local communities. If your values align with this and you thrive being in a busy and diverse workplace, then we want to meet you! You must have valid working rights in Australia to be eligible for this role. If successful, you must be comfortable completing a workplace medical assessment, police check & reference checks.
    • parramatta, new south wales
    • contract
    • AU$29.59 - AU$29.59, per hour, Superannuation
    • full-time
    What are the perks?Full time hours – 6-month contracts available now8am till 4pm shift timeDay shift: $29.59/hr + Superannuation Location Flexibility - Work From Home or Convenient Parramatta location - close to public transport (no on-site parking available)Supportive, friendly and diverse office environment Comprehensive onboarding training program designed to set you up for success What we are looking for:Previous customer service experience essential in any industry Must be tech savvy, we use multiple systems and screens need to have strong Computer skills and knowledge / experience with Microsoft TeamsAbove all, we are looking for people who genuinely care about their customers and want to make a positive impact on other people’s lives. If your values align with this and you thrive being in a busy and diverse workplace, then we want to meet you!You must have valid working rights in Australia to be eligible for this role. If successful, you must be comfortable completing a workplace medical assessment, police check & reference checks.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    What are the perks?Full time hours – 6-month contracts available now8am till 4pm shift timeDay shift: $29.59/hr + Superannuation Location Flexibility - Work From Home or Convenient Parramatta location - close to public transport (no on-site parking available)Supportive, friendly and diverse office environment Comprehensive onboarding training program designed to set you up for success What we are looking for:Previous customer service experience essential in any industry Must be tech savvy, we use multiple systems and screens need to have strong Computer skills and knowledge / experience with Microsoft TeamsAbove all, we are looking for people who genuinely care about their customers and want to make a positive impact on other people’s lives. If your values align with this and you thrive being in a busy and diverse workplace, then we want to meet you!You must have valid working rights in Australia to be eligible for this role. If successful, you must be comfortable completing a workplace medical assessment, police check & reference checks.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • brisbane, queensland
    • permanent
    • AU$28.53 per hour
    • full-time
    Come and join ReAmped Energy, Australia’s fastest growing energy company. Randstad has exclusively partnered with ReAmped Energy, an independent electricity provider who’s disrupting the electricity market across Australia. With their compelling customer experience, extremely high customer NPS scores and low wait times, the Customer Experience team is held in high regard.About your new opportunity:Your role as a Customer Experience Specialist will see you responsible for answering customer queries through different platforms such as phone, web chat, social media and email. Support the business strategies, plans and procedures Ensure set goals for performance and growth are achieved Promote company culture and vision and values Support all segments in answering customer enquiries via email, calls and social media Live chat cover, including weekends Partake in regular coaching and training Ensure regulatory and legal compliance is adhered to Adhere to KPI’s Respond promptly to customer queries Resolve customer complaintsThe talents you bring: Experience in complaints Customer service experience Good understanding of legal regulatory Excellent interpersonal skills Excellent written and verbal communication skills Good time management and organisational skills Ability to work autonomously Team playerPeople personWho you are:You’re someone who cares and is passionate about your own development and the team's success. You’ve got a track record of owning whatever comes your way and proven you can meet deadlines. This is a permanent position in ReAmped Energy's growing contact centre based in Brisbane CBD so we are looking for the right person! If you are interested in this position please apply NOW! At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Come and join ReAmped Energy, Australia’s fastest growing energy company. Randstad has exclusively partnered with ReAmped Energy, an independent electricity provider who’s disrupting the electricity market across Australia. With their compelling customer experience, extremely high customer NPS scores and low wait times, the Customer Experience team is held in high regard.About your new opportunity:Your role as a Customer Experience Specialist will see you responsible for answering customer queries through different platforms such as phone, web chat, social media and email. Support the business strategies, plans and procedures Ensure set goals for performance and growth are achieved Promote company culture and vision and values Support all segments in answering customer enquiries via email, calls and social media Live chat cover, including weekends Partake in regular coaching and training Ensure regulatory and legal compliance is adhered to Adhere to KPI’s Respond promptly to customer queries Resolve customer complaintsThe talents you bring: Experience in complaints Customer service experience Good understanding of legal regulatory Excellent interpersonal skills Excellent written and verbal communication skills Good time management and organisational skills Ability to work autonomously Team playerPeople personWho you are:You’re someone who cares and is passionate about your own development and the team's success. You’ve got a track record of owning whatever comes your way and proven you can meet deadlines. This is a permanent position in ReAmped Energy's growing contact centre based in Brisbane CBD so we are looking for the right person! If you are interested in this position please apply NOW! At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • sydney, new south wales
    • permanent
    • AU$55,000 - AU$56,000, per year, plus a 15% bonus and superannuation
    • full-time
    Your new companyYour new company is one of the leading Insurance brands in Australia. The culture is hardworking but a fun and vibrant environment, with an aim to simplify a customer's journey. They foster a diverse work culture and a positive team attitude, where employees are valued and recognised for their efforts and commitment. Your benefitsFull time permanent role with career progressionBased in Sydney Olympic Park close to train stationOnly 2 days at office the rest at home!Monday- Friday- say goodbye to weekend workWorking hours 9-5 no late eveningsLots of opportunity to expand your knowledge and growClose to shops, cafes and restaurantsJoin a team of industry professionals6 weeks of valuable and supportive training15% bonus available Your skills and experienceCustomer Service experience is a mustA passion for servicing customers with support and empathyEnjoy working in a fast paced environmentExcellent communication skills, written and verbalRazor sharp eye for detailTeam Player with strong customer focus Your new roleAssist in providing customers with solutionsHandle all incoming claims and queriesEnsure all emails, administration and quotes are compliant with regulationAssist Australians with natural disasters Your next stepTo launch your career, click 'apply now' with an updated copy of your CV or contact Clio Lenzi on clio.lenzi@randstad.com.au or call 0280951733 to discuss furtherAustralian Citizens or Permanent Residents are welcome to applyAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Your new companyYour new company is one of the leading Insurance brands in Australia. The culture is hardworking but a fun and vibrant environment, with an aim to simplify a customer's journey. They foster a diverse work culture and a positive team attitude, where employees are valued and recognised for their efforts and commitment. Your benefitsFull time permanent role with career progressionBased in Sydney Olympic Park close to train stationOnly 2 days at office the rest at home!Monday- Friday- say goodbye to weekend workWorking hours 9-5 no late eveningsLots of opportunity to expand your knowledge and growClose to shops, cafes and restaurantsJoin a team of industry professionals6 weeks of valuable and supportive training15% bonus available Your skills and experienceCustomer Service experience is a mustA passion for servicing customers with support and empathyEnjoy working in a fast paced environmentExcellent communication skills, written and verbalRazor sharp eye for detailTeam Player with strong customer focus Your new roleAssist in providing customers with solutionsHandle all incoming claims and queriesEnsure all emails, administration and quotes are compliant with regulationAssist Australians with natural disasters Your next stepTo launch your career, click 'apply now' with an updated copy of your CV or contact Clio Lenzi on clio.lenzi@randstad.com.au or call 0280951733 to discuss furtherAustralian Citizens or Permanent Residents are welcome to applyAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • ballarat, victoria
    • temporary
    • full-time
    Our client, a State Government agency in the Transport sector is looking for multiple Customer Service Consultants to join their growing Call Centre team in Ballarat.Duties will include but not limited to:Responding to a high volume of inbound customer enquiries, in a professional and timely manner either via phone or emailYou will be the first point of contact, and be expected to assist customers in completing their registration and licensing queries and transactionsObtaining and deciphering a variety of complex information from customers, using a range of systemsCarry out administrative tasks such as data entry, issuing written correspondence (e-mail), scheduling appointments, processing customer requestsTo be successful you will have:Proven experience working in a fast paced call centre or customer service environmentsA strong level of resilience, ability to work to KPi’s and excellent time managementFlexibility for rostered hours, including weekends, and be available between Mon - Fri 8:30am - 4:30pmMinimum typing speed of 25 words per minuteThe ability to across various IT systems and software packagesThe ability to understand and adhere to Government Policy*In addition you will be required to complete various assessments before being deemed successful for these positions which includes a virtual assessment centre on the 19th of January 2022. Commencement date in February to be confirmed.Applications for these roles close on the 14th of January 2022If this sounds like the role for you please apply now, and for further information please contact Tom Pedersen at tom.pedersen@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Our client, a State Government agency in the Transport sector is looking for multiple Customer Service Consultants to join their growing Call Centre team in Ballarat.Duties will include but not limited to:Responding to a high volume of inbound customer enquiries, in a professional and timely manner either via phone or emailYou will be the first point of contact, and be expected to assist customers in completing their registration and licensing queries and transactionsObtaining and deciphering a variety of complex information from customers, using a range of systemsCarry out administrative tasks such as data entry, issuing written correspondence (e-mail), scheduling appointments, processing customer requestsTo be successful you will have:Proven experience working in a fast paced call centre or customer service environmentsA strong level of resilience, ability to work to KPi’s and excellent time managementFlexibility for rostered hours, including weekends, and be available between Mon - Fri 8:30am - 4:30pmMinimum typing speed of 25 words per minuteThe ability to across various IT systems and software packagesThe ability to understand and adhere to Government Policy*In addition you will be required to complete various assessments before being deemed successful for these positions which includes a virtual assessment centre on the 19th of January 2022. Commencement date in February to be confirmed.Applications for these roles close on the 14th of January 2022If this sounds like the role for you please apply now, and for further information please contact Tom Pedersen at tom.pedersen@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • darwin, northern territory
    • temporary
    • full-time
    Our client is an independent statutory agency that is responsible for implementing support services, which will support a better life for individual Australians and their families. They are currently seeking an APS3 Service Support Officer and APS5 Community and Peer Advisor to join their team. Responsibilities may include but are not limited to: Provide operational and administration support to teams.Maintaining local relationships with relevant key stakeholders to support effectivelyWorking as part of a high performing team to effectively engage with individuals with complex challenges either face to face (front office reception) or via telephone.Provide clinical support assisting with client appointments, diary managementAssist in meeting National Office requests, collate data and reportsTo be successful in this role, you will have:Working with Children (WWC) and/or Vulnerable People Checks/ClearanceLived experience in a similar role or strong understanding and connection of area supporting - mental health issues and ADF Service, as either an ex-ADF member or partner/carer of a current serving or ex ADF member (spouse, ex partner or widow/widower)Have a sound general knowledge of the role and functions of the agency and an understanding of how these relate to your specific work area.Plans own work goals and priorities that align with and achieve own and team outcomes.Confidence in working and making decisions independently. Ability to build and develop key relationships with internal and external stakeholders. If you feel you possess the necessary skills and experience please hit the 'apply now' button. Please note, only shortlisted candidates will be contacted. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Our client is an independent statutory agency that is responsible for implementing support services, which will support a better life for individual Australians and their families. They are currently seeking an APS3 Service Support Officer and APS5 Community and Peer Advisor to join their team. Responsibilities may include but are not limited to: Provide operational and administration support to teams.Maintaining local relationships with relevant key stakeholders to support effectivelyWorking as part of a high performing team to effectively engage with individuals with complex challenges either face to face (front office reception) or via telephone.Provide clinical support assisting with client appointments, diary managementAssist in meeting National Office requests, collate data and reportsTo be successful in this role, you will have:Working with Children (WWC) and/or Vulnerable People Checks/ClearanceLived experience in a similar role or strong understanding and connection of area supporting - mental health issues and ADF Service, as either an ex-ADF member or partner/carer of a current serving or ex ADF member (spouse, ex partner or widow/widower)Have a sound general knowledge of the role and functions of the agency and an understanding of how these relate to your specific work area.Plans own work goals and priorities that align with and achieve own and team outcomes.Confidence in working and making decisions independently. Ability to build and develop key relationships with internal and external stakeholders. If you feel you possess the necessary skills and experience please hit the 'apply now' button. Please note, only shortlisted candidates will be contacted. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • sydney, new south wales
    • permanent
    • full-time
    Your New CompanyA global prestigious Automotive company is seeking a professional Customer Service representative to join their nurturing and friendly team located in Zetland. This business is renowned for their global presence, career development and close-knit team dynamic. Your New RoleAs the Customer Service assistant, you will be responsible for providing administrative and customer service support to inbound calling customers. You will be reporting directly into the Customer Services Manager, who is highly regarded within the business for their friendly and supportive leadership style.Your Main Responsibilities Liaising with car dealerships for repairs Organising payment plans for customersDelivering high level of customer serviceDealing with inbound enquiries from customersInforming customers of unforeseen delays or problemsYour Company BenefitsWork for a prestigious brand recognised worldwideFlexibility to work from home after initial training periodCompany wide health & well-being initiativesFree parking on site Laptop and headset provided Annual Performance BonusesSuccessful team with a common goal to provide a fantastic service $50,000 starting salary with the potential to increase as your capabilities developFull training to start with ongoing learning and development opportunitiesAttractive car leasing rates for you and your familyYour ExperiencePrevious experience in admin, call centre and customer service is desired Articulate written communicationProfessional and consultative customer service skillsThe ability to work under pressure and work towards KPI'sIf you feel this role sounds like you please click apply now At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Your New CompanyA global prestigious Automotive company is seeking a professional Customer Service representative to join their nurturing and friendly team located in Zetland. This business is renowned for their global presence, career development and close-knit team dynamic. Your New RoleAs the Customer Service assistant, you will be responsible for providing administrative and customer service support to inbound calling customers. You will be reporting directly into the Customer Services Manager, who is highly regarded within the business for their friendly and supportive leadership style.Your Main Responsibilities Liaising with car dealerships for repairs Organising payment plans for customersDelivering high level of customer serviceDealing with inbound enquiries from customersInforming customers of unforeseen delays or problemsYour Company BenefitsWork for a prestigious brand recognised worldwideFlexibility to work from home after initial training periodCompany wide health & well-being initiativesFree parking on site Laptop and headset provided Annual Performance BonusesSuccessful team with a common goal to provide a fantastic service $50,000 starting salary with the potential to increase as your capabilities developFull training to start with ongoing learning and development opportunitiesAttractive car leasing rates for you and your familyYour ExperiencePrevious experience in admin, call centre and customer service is desired Articulate written communicationProfessional and consultative customer service skillsThe ability to work under pressure and work towards KPI'sIf you feel this role sounds like you please click apply now At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • modbury, south australia
    • contract
    • part-time
    Your New RoleFantastic opportunity for a casual customer service professional to join a global organisation. This role would be perfect for someone who is seeking flexibility in their life as the role offers flexible working arrangements. Your Main Responsibilities Process customer orders using mutliple databasesProviding excellent customer Service and Administration assistance to internal staff and external clientsEnter customer information into the databaseProvide customers with updates regarding their orders via the phoneTake inbound calls answering questions from the general public The Benefits Casual contract and full time hours availableView to go Permanent for high performersGreat work life balanceOn-going support and development About You Previous customer service/admin experience desired but not essentialAbility to work in a fast paced environmentA friendly and proactive attitude To be considered for this role, please hit APPLY NOW!At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Your New RoleFantastic opportunity for a casual customer service professional to join a global organisation. This role would be perfect for someone who is seeking flexibility in their life as the role offers flexible working arrangements. Your Main Responsibilities Process customer orders using mutliple databasesProviding excellent customer Service and Administration assistance to internal staff and external clientsEnter customer information into the databaseProvide customers with updates regarding their orders via the phoneTake inbound calls answering questions from the general public The Benefits Casual contract and full time hours availableView to go Permanent for high performersGreat work life balanceOn-going support and development About You Previous customer service/admin experience desired but not essentialAbility to work in a fast paced environmentA friendly and proactive attitude To be considered for this role, please hit APPLY NOW!At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • beenleigh, queensland
    • contract
    • full-time
    Storm Season ClaimsInbound Customer ServiceBeenleigh LocationParking on site$29 - $31 per hour + superOngoing contracts up to 6 monthsRandstad are currently recruiting on an ongoing basis for our valued client based on the Southside of Brisbane. This is an inbound customer service role and we are looking for people with strong customer service focus and who are able to work full time. If you are looking for your next opportunity and are open to temporary positions with the opportunity to stay with an organisation long term, this could be a great role for you About the position:Take a high volume of inbound calls from customers and other key stakeholders Register jobs and liaise with assessors to complete inspectionsMaintaining and updating electronic recordsCustomer support throughout the claims processGeneral AdministrationAbout You:Ability to work autonomously as well as part of a teamProficient computer skills, ability to use Microsoft applications and the internetHigh level problem-solving skillsPositive and professional attitudeExcellent time management and organisational skillsPrevious experience in call centre is highly desirableConfident communicator both verbally and writtenReliable and flexibleDemonstrate resilience and ability to remain calm under pressureLicense and access to a reliable vehicleBenefits to You:Multiple immediate opportunities availableOnsite parkingSupportive team environmentFast-paced and varied rolePlease note: only shortlisted candidates will be contacted on this occasion. We thank you in advance for your applicationAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Storm Season ClaimsInbound Customer ServiceBeenleigh LocationParking on site$29 - $31 per hour + superOngoing contracts up to 6 monthsRandstad are currently recruiting on an ongoing basis for our valued client based on the Southside of Brisbane. This is an inbound customer service role and we are looking for people with strong customer service focus and who are able to work full time. If you are looking for your next opportunity and are open to temporary positions with the opportunity to stay with an organisation long term, this could be a great role for you About the position:Take a high volume of inbound calls from customers and other key stakeholders Register jobs and liaise with assessors to complete inspectionsMaintaining and updating electronic recordsCustomer support throughout the claims processGeneral AdministrationAbout You:Ability to work autonomously as well as part of a teamProficient computer skills, ability to use Microsoft applications and the internetHigh level problem-solving skillsPositive and professional attitudeExcellent time management and organisational skillsPrevious experience in call centre is highly desirableConfident communicator both verbally and writtenReliable and flexibleDemonstrate resilience and ability to remain calm under pressureLicense and access to a reliable vehicleBenefits to You:Multiple immediate opportunities availableOnsite parkingSupportive team environmentFast-paced and varied rolePlease note: only shortlisted candidates will be contacted on this occasion. We thank you in advance for your applicationAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • adelaide, south australia
    • contract
    • full-time
    Randstad are looking for Call Centre professionals!Do you have a passion for people's health and customer service? This position will be responsible for making outbound calls to assist the general public and the wider community by providing excellent customer experience by assisting in the understanding around the importance of people's hearing, and arranging hearing testing. Your new roleAs the first point of contact for customers, you will be making outbound calls. Working on campaigns to encourage those who may have hearing loss to arrange hearing testing. You will endeavour to support and assist customers while navigating them towards a suitable option for their individual needs. Make outbound calls to potentially hearing imparied customersProvide knowledge around the importance of their healthLearn and master multiple internal systems and software About you:You will have a customer-centric and service-oriented mind-set and pride yourself on your level of empathy and resilience. A passion for the health industry and working to better the lives of the community will ensure your success. Excellent communication skills, verbal and writtenPrevious experience in call centres or working with a high volume of calls.Must hold a current National Police Clearance within the last 12 months or be willing to obtainBe an Australian Citizen or Permanent Resident Role Details and benefitsInitially a casual position, there will be an opportunity to become permanent once you are able to demonstrate your ability to perform the role and a desire to continue your career with this organisation. You will be working full time hours Monday - Friday (9am - 5pm)Casual assignment with permanent opportunites offered to those who excel in the role Convenient location - You will be based in Parkside, AdelaideGreat casual pay rate of $29.59p/h + super Applications:If you feel your skills match the above criteria please attention your CV in MS Word format to Tejal Chhanabhai and Juanita Forster. Click 'Apply' now. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Randstad are looking for Call Centre professionals!Do you have a passion for people's health and customer service? This position will be responsible for making outbound calls to assist the general public and the wider community by providing excellent customer experience by assisting in the understanding around the importance of people's hearing, and arranging hearing testing. Your new roleAs the first point of contact for customers, you will be making outbound calls. Working on campaigns to encourage those who may have hearing loss to arrange hearing testing. You will endeavour to support and assist customers while navigating them towards a suitable option for their individual needs. Make outbound calls to potentially hearing imparied customersProvide knowledge around the importance of their healthLearn and master multiple internal systems and software About you:You will have a customer-centric and service-oriented mind-set and pride yourself on your level of empathy and resilience. A passion for the health industry and working to better the lives of the community will ensure your success. Excellent communication skills, verbal and writtenPrevious experience in call centres or working with a high volume of calls.Must hold a current National Police Clearance within the last 12 months or be willing to obtainBe an Australian Citizen or Permanent Resident Role Details and benefitsInitially a casual position, there will be an opportunity to become permanent once you are able to demonstrate your ability to perform the role and a desire to continue your career with this organisation. You will be working full time hours Monday - Friday (9am - 5pm)Casual assignment with permanent opportunites offered to those who excel in the role Convenient location - You will be based in Parkside, AdelaideGreat casual pay rate of $29.59p/h + super Applications:If you feel your skills match the above criteria please attention your CV in MS Word format to Tejal Chhanabhai and Juanita Forster. Click 'Apply' now. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • thebarton, south australia
    • permanent
    • AU$50,000 - AU$55,000 per year
    • full-time
    We are recruiting for an enthusiastic Customer Service Officer to join a successful family owned business located in the Western Suburbs. The role consists of providing face to face customer service, attending to incoming customer queries and quoting via phone and email. Liaising with technicians and suppliers to order parts.About the role: Face to face customer service (Front Desk)Email/Phone based (ring customers/ring suppliers)Ordering parts for technicians and customersQuoting CustomersProcessing online/over the phone ordersOrdering through suppliersHelping technicians troubleshoot About you:Previous customer service experienceAttention to detail Positive and energetic attitude Strong computer literacy Ability to read diagrams Applications:If you feel your skills match the above criteria please attention your CV in MS Word format to Zoe Minuzzo-Larsen and click 'Apply' now. Please note only short listed candidates will be contacted.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    We are recruiting for an enthusiastic Customer Service Officer to join a successful family owned business located in the Western Suburbs. The role consists of providing face to face customer service, attending to incoming customer queries and quoting via phone and email. Liaising with technicians and suppliers to order parts.About the role: Face to face customer service (Front Desk)Email/Phone based (ring customers/ring suppliers)Ordering parts for technicians and customersQuoting CustomersProcessing online/over the phone ordersOrdering through suppliersHelping technicians troubleshoot About you:Previous customer service experienceAttention to detail Positive and energetic attitude Strong computer literacy Ability to read diagrams Applications:If you feel your skills match the above criteria please attention your CV in MS Word format to Zoe Minuzzo-Larsen and click 'Apply' now. Please note only short listed candidates will be contacted.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • brisbane, queensland
    • permanent
    • AU$53,000 per year
    • full-time
    Randstad has had the opportunity to work exclusively with a large novated leasing organisation. Our client is a leading provider of salary packaging administration services in Queensland. We are looking for multiple Customer Care Consultants to join their team and to continue to empower customers to make the most of their salaries. About your new roleThe Customer Care Consultant will provide exceptional customer service through the management of customer queries and requests. You will have continued support from your Team Leader, team members and the wider organisation. Adhere to all compliance and quality standard Customer interaction; over the phone, emails and face to face Responsible for processing salary packaging claims You will be the first point of contact for resolutionsResolve queries from various Government stakeholders Handling of volume of callsFull time permanent position Salary; $53,112 including super.About you You will have previous experience in customer service positions and will be required to uphold a high standard of customer service. Demonstrated customer service skills Strong attention to details and accuracy Problem Solving and conflict resolution skillsAbility to understand customer needs Excellent communication skills and the ability to build rapport with customers. Basic Microsoft Office Skills Basic numerical Skills Available to interview week commencing the 10th of January 2022Benefits of the roleSalary packaging and novated lease benefits and discounts12 weeks paid parental leave and access to our Parents PortalTax-exempt employee share planPaid income protection insurance under our default superannuation planA broad range of learning and development programsCareer break and volunteering leaveEmployee Assistance Program and annual flu vaccinationLifestyle Rewards programIf you are interested in the above role and meet the capabilities of the position. Please click APPLY NOW otherwise for a confidential discussion please email brisbaneassessmentcentre@randstad.com.au. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Randstad has had the opportunity to work exclusively with a large novated leasing organisation. Our client is a leading provider of salary packaging administration services in Queensland. We are looking for multiple Customer Care Consultants to join their team and to continue to empower customers to make the most of their salaries. About your new roleThe Customer Care Consultant will provide exceptional customer service through the management of customer queries and requests. You will have continued support from your Team Leader, team members and the wider organisation. Adhere to all compliance and quality standard Customer interaction; over the phone, emails and face to face Responsible for processing salary packaging claims You will be the first point of contact for resolutionsResolve queries from various Government stakeholders Handling of volume of callsFull time permanent position Salary; $53,112 including super.About you You will have previous experience in customer service positions and will be required to uphold a high standard of customer service. Demonstrated customer service skills Strong attention to details and accuracy Problem Solving and conflict resolution skillsAbility to understand customer needs Excellent communication skills and the ability to build rapport with customers. Basic Microsoft Office Skills Basic numerical Skills Available to interview week commencing the 10th of January 2022Benefits of the roleSalary packaging and novated lease benefits and discounts12 weeks paid parental leave and access to our Parents PortalTax-exempt employee share planPaid income protection insurance under our default superannuation planA broad range of learning and development programsCareer break and volunteering leaveEmployee Assistance Program and annual flu vaccinationLifestyle Rewards programIf you are interested in the above role and meet the capabilities of the position. Please click APPLY NOW otherwise for a confidential discussion please email brisbaneassessmentcentre@randstad.com.au. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • melbourne, victoria
    • temporary
    • full-time
    Company Overview An exciting opportunity to join a top four bank on a 6 month contract in their business banking support team that acts as the first point of contact for business customers. This role will see you developing meaningful relationships with business owners on a day-to-day basis handling general enquiries, product support and identifying opportunities to cross sell. It will see you utilise your strong rapport building skills, emotional intelligence, and business acumen to offer a superior service to SME business customers. This is a truly unique opportunity to further develop your career in the banking sector. Key ResponsibilitiesActing as the first point of contact for customers for business banking customersHandle account enquiries, asking open ended questions to truly understand their business goalsUpdate and maintain detailed customer records to ensure a high level of service with every interactionProvide updates on customer accountsIdentify opportunities to cross sell products where appropriate and generate leadsHandle any follow up calls as requiredContribute to business improvement and overall goal of becoming the world’s best business bank Key RequirementsPrevious experience working in a phone based role Previous experience working within in banking and finance will be highly regarded Excellent verbal and written communication skills with a proven track record in building and maintaining meaningful business relationshipsStrong emphasis on providing superior customer service across a range of different stakeholdersTech savvy and the ability to work across multiple systemsStrong desire to develop a long term career in business bankingAvailable to work on a rotating roster Monday - Friday between 8am-8pmAvailable to start work beginning of February Application Process If you meet the above criteria and this sounds like the opportunity you have been waiting for, please follow the links below to apply. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Company Overview An exciting opportunity to join a top four bank on a 6 month contract in their business banking support team that acts as the first point of contact for business customers. This role will see you developing meaningful relationships with business owners on a day-to-day basis handling general enquiries, product support and identifying opportunities to cross sell. It will see you utilise your strong rapport building skills, emotional intelligence, and business acumen to offer a superior service to SME business customers. This is a truly unique opportunity to further develop your career in the banking sector. Key ResponsibilitiesActing as the first point of contact for customers for business banking customersHandle account enquiries, asking open ended questions to truly understand their business goalsUpdate and maintain detailed customer records to ensure a high level of service with every interactionProvide updates on customer accountsIdentify opportunities to cross sell products where appropriate and generate leadsHandle any follow up calls as requiredContribute to business improvement and overall goal of becoming the world’s best business bank Key RequirementsPrevious experience working in a phone based role Previous experience working within in banking and finance will be highly regarded Excellent verbal and written communication skills with a proven track record in building and maintaining meaningful business relationshipsStrong emphasis on providing superior customer service across a range of different stakeholdersTech savvy and the ability to work across multiple systemsStrong desire to develop a long term career in business bankingAvailable to work on a rotating roster Monday - Friday between 8am-8pmAvailable to start work beginning of February Application Process If you meet the above criteria and this sounds like the opportunity you have been waiting for, please follow the links below to apply. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • sydney, new south wales
    • permanent
    • AU$57,400 - AU$57,400, per year, plus super
    • full-time
    Your new companyKick-start 2022 with a fantastic opportunity!Working for a Big 4 Bank means that you will receive world-class training and the career development opportunities are endless. The training and experience gained in this position will set you on a path towards a number of different careers within the banking and finance industry. Whether your goal is a business banker or a financial advisor, this is a great place to start!Your new roleYou will be playing a key role in supporting their customers, who are at the heart of their business. You will be hard working, outcome focused and looking for a role where you can excel.Provide a high level of customer service to inbound callers over the phoneUse multiple computer systems, alongside your problem solving skillsWork in a structured environment, meeting and exceeding KPI'sEnsure customers records are kept up to dateYour skills and experiencePrevious customer service experience, including retail and hospitalityExcellent communication skills, both written and verbalAbility to multi-task and thrive in a busy environmentA team player with a passion for banking and financeDegree level education is preferred (finance or business graduate highly desired)Your benefitsA diverse and vibrant cultureCompetitive salary - $57,400 + superDetailed training and ongoing supportEndless career progression opportunitiesPermanent, full-time positions (Mon - Fri)Beautiful offices in the CBD, close to public transportHow to applyApply today to ensure you don’t miss out!Please note you must be an Australian/NZ Citizen or Permanent Resident to apply for this position.If you have any questions, or to have a confidential discussion, please reach out to Hollie on Hollie.Carwardine@randstad.com.au.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Your new companyKick-start 2022 with a fantastic opportunity!Working for a Big 4 Bank means that you will receive world-class training and the career development opportunities are endless. The training and experience gained in this position will set you on a path towards a number of different careers within the banking and finance industry. Whether your goal is a business banker or a financial advisor, this is a great place to start!Your new roleYou will be playing a key role in supporting their customers, who are at the heart of their business. You will be hard working, outcome focused and looking for a role where you can excel.Provide a high level of customer service to inbound callers over the phoneUse multiple computer systems, alongside your problem solving skillsWork in a structured environment, meeting and exceeding KPI'sEnsure customers records are kept up to dateYour skills and experiencePrevious customer service experience, including retail and hospitalityExcellent communication skills, both written and verbalAbility to multi-task and thrive in a busy environmentA team player with a passion for banking and financeDegree level education is preferred (finance or business graduate highly desired)Your benefitsA diverse and vibrant cultureCompetitive salary - $57,400 + superDetailed training and ongoing supportEndless career progression opportunitiesPermanent, full-time positions (Mon - Fri)Beautiful offices in the CBD, close to public transportHow to applyApply today to ensure you don’t miss out!Please note you must be an Australian/NZ Citizen or Permanent Resident to apply for this position.If you have any questions, or to have a confidential discussion, please reach out to Hollie on Hollie.Carwardine@randstad.com.au.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • sydney, new south wales
    • temporary
    • AU$41.00 - AU$42.00 per hour
    • full-time
    About the roleAs a customer service officer you will be responsible for answering enquiries via phone, email and face to face. Some other common duties may include:Providing up to date and accurate information to customersProcessing applications using internal computer systemMaintaining up to date records in databaseExercise judgement, initiative and excellent attention to detail handling requests and enquiriesTo be success for this role you MUST:Previous experience in call centre/contact centre rolesExcellent verbal and written communication skillsIntermediate Microsoft Office skills (word, excel and outlook)Excellent problem solving abilitiesExperience in HR or payroll would be ideal but not essentialAbout youTo be the successful candidate you will ideally: Have the ability to work under pressure and to tight deadlinesAbility to pick up internal computer systems quicklyHave a positive and resilient outlookStrong work ethics and be a team playerBe reliable and punctualShould you meet the criteria above please apply via the link online.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    About the roleAs a customer service officer you will be responsible for answering enquiries via phone, email and face to face. Some other common duties may include:Providing up to date and accurate information to customersProcessing applications using internal computer systemMaintaining up to date records in databaseExercise judgement, initiative and excellent attention to detail handling requests and enquiriesTo be success for this role you MUST:Previous experience in call centre/contact centre rolesExcellent verbal and written communication skillsIntermediate Microsoft Office skills (word, excel and outlook)Excellent problem solving abilitiesExperience in HR or payroll would be ideal but not essentialAbout youTo be the successful candidate you will ideally: Have the ability to work under pressure and to tight deadlinesAbility to pick up internal computer systems quicklyHave a positive and resilient outlookStrong work ethics and be a team playerBe reliable and punctualShould you meet the criteria above please apply via the link online.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • adelaide, south australia
    • temporary
    • AU$35.00 - AU$42.00, per hour, Plus Super
    • full-time
    About the role Build on your experience with this exciting Customer Service opportunity to work within a newly established Government initiative. Their focus is to assist the community with various vital services. If you are looking for a meaningful role, this is a rare opportunity to work in a team that allows you to be a part of something bigger. On offer is an immediate start and a long-term contract that will build your exposure and career in a prominent Federal Government Agency. This customer service role will see you liaising with customers and clients. Responding to inbound and outbound calls to gather important information to update systems, make decisions and provide information to customers.Pay Rates $35 - $41 per hour + superannuationFull Time Hours, 8:30am - 5:00pm Monday - FridayLong-term contract with potential extensions availablePlease note: For Federal Government opportunities you must be Australian Citizens and National Police Clearance will be conducted. Responsibilities As the first point of contact, you will need to provide a high level of customer service. Taking inbound and outbound calls you will be required to interact with customers to understand their needs and to provide sound advice and make recommendations.Customer service to those seeking employment, claims, and other various government services.Analysing and interpreting information to make decisionsInbound and Outbound calls to gather information and answer queriesAdministration and reporting proceduresAssisting with Job Plans and Job Seeker assessmentsHelping job seekers access Employment Fund, relocation assistanceand Wage SubsidiesDesired applicatants will carry previous expereince within employment services or a large contact centre.It is essential that you provide a high level of customer service, treating all customers with honesty, fairness, sensitivity and empathy. You will be professional and confident to make decisions and to find outcomes for complex matters.Strong contact centre and/or customer service experienceData entry skills - ability to quickly and accurately enter data into the systemAvailability to work full-time hours Monday - Friday on a long term basisAbility to work in a fast paced environmentExcellent communication skillsExcellent punctuality and attendanceWhy choose to apply with Randstad Being a contractor with Randstad gives you access to great benefits. In addition to offering three pay runs a week you will also receive:Discounts at retailers like David Jones, Myer & JB HiFi, Rebel Sport, Woolworths, Hoyts cinemas and many more.A free Employee Assistance Program offers you and your family supportAccess to your payslips at the click of a button via our MyRandstad AppPlus moreAre you ready to secure your next customer service role? Please APPLY NOW. If you have any queries, please feel free to contact Katie.Finch@randstad.com.au Suitable candidates are being contacted daily for registration, don't miss out!!At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    About the role Build on your experience with this exciting Customer Service opportunity to work within a newly established Government initiative. Their focus is to assist the community with various vital services. If you are looking for a meaningful role, this is a rare opportunity to work in a team that allows you to be a part of something bigger. On offer is an immediate start and a long-term contract that will build your exposure and career in a prominent Federal Government Agency. This customer service role will see you liaising with customers and clients. Responding to inbound and outbound calls to gather important information to update systems, make decisions and provide information to customers.Pay Rates $35 - $41 per hour + superannuationFull Time Hours, 8:30am - 5:00pm Monday - FridayLong-term contract with potential extensions availablePlease note: For Federal Government opportunities you must be Australian Citizens and National Police Clearance will be conducted. Responsibilities As the first point of contact, you will need to provide a high level of customer service. Taking inbound and outbound calls you will be required to interact with customers to understand their needs and to provide sound advice and make recommendations.Customer service to those seeking employment, claims, and other various government services.Analysing and interpreting information to make decisionsInbound and Outbound calls to gather information and answer queriesAdministration and reporting proceduresAssisting with Job Plans and Job Seeker assessmentsHelping job seekers access Employment Fund, relocation assistanceand Wage SubsidiesDesired applicatants will carry previous expereince within employment services or a large contact centre.It is essential that you provide a high level of customer service, treating all customers with honesty, fairness, sensitivity and empathy. You will be professional and confident to make decisions and to find outcomes for complex matters.Strong contact centre and/or customer service experienceData entry skills - ability to quickly and accurately enter data into the systemAvailability to work full-time hours Monday - Friday on a long term basisAbility to work in a fast paced environmentExcellent communication skillsExcellent punctuality and attendanceWhy choose to apply with Randstad Being a contractor with Randstad gives you access to great benefits. In addition to offering three pay runs a week you will also receive:Discounts at retailers like David Jones, Myer & JB HiFi, Rebel Sport, Woolworths, Hoyts cinemas and many more.A free Employee Assistance Program offers you and your family supportAccess to your payslips at the click of a button via our MyRandstad AppPlus moreAre you ready to secure your next customer service role? Please APPLY NOW. If you have any queries, please feel free to contact Katie.Finch@randstad.com.au Suitable candidates are being contacted daily for registration, don't miss out!!At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • brisbane, queensland
    • permanent
    • full-time
    Randstad are currently seeking Casual Driving Examiner's to work across various Brisbane locations for a well known Government Department. The Department is preparing to go into their peak period and therefore looking for high performing and innovative casual Driving Examiner’s.In the role of Driving Examiner you will conduct driving assessments for Queensland driver's licences using your interpersonal skills with a large emphasis on quality customer service. A key part of the role is you will be able to recognise and identify solutions to problems as they arise. You will be a team player and are able to communicate clearly and professionally with a wide range of customers across Queensland.- You must be flexible to work on a casual basis with no guaranteed hours- Start date: Early February - AO3 Level - $41.00p/h- Australian Citizenship or Permanent Residency required You must fit below criteria!Mandatory Requirements:Heavy Rigid Licence (no conditions) held for 12 monthsManual Open Licence held for 12 monthsClean Driving History - Will be required to clear a Traffic History ReportMust have a clear Criminal HistoryMust be able to multitaskAble to work as a teamDesirable Requirements:Experience in conducting driver assessments across all licence classes.Experience in driving, trainingProfessional customer service - highly desirableKey Responsibilities:Conduct driving assessments to determine the competency of applicants for all classes of driver's licence held.Contribute to the operation of Customer Service Centres in accordance with relevant Public Sector industrial agreements.Consult, liaise and provide advice to all stakeholders on matters relating to driver licence assessment and road safety.Prepare correspondence, submissions and reports as required.Demonstrated knowledge of, or the ability to rapidly acquire knowledge of the Act, Regulations, Policies and practices relating to the driver licence assessment function.A sound knowledge of or the ability to acquire a sound knowledge of contemporary human resource management issues, particularly equal opportunity and anti-discrimination practices.Actively participate in personal performance planning and appraisal through accepting and providing positive and constructive feedback.Undertake training and development opportunities that are identified as necessary to achieve work unit goals, and gain awareness of corporate responsibilities through the appropriate induction processes and participation in other relevant programs.Contribute to a safe and healthy workplace by complying with Workplace Health and Safety legislation, codes of practice, standards and departmental policy and procedures and participating in risk management and corrective action programs. Ensure that security systems are observed.If you are interested in these rare opportunities to work for a State Government Department please apply and one of our consultants will reach out if you are successfully shortlisted.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Randstad are currently seeking Casual Driving Examiner's to work across various Brisbane locations for a well known Government Department. The Department is preparing to go into their peak period and therefore looking for high performing and innovative casual Driving Examiner’s.In the role of Driving Examiner you will conduct driving assessments for Queensland driver's licences using your interpersonal skills with a large emphasis on quality customer service. A key part of the role is you will be able to recognise and identify solutions to problems as they arise. You will be a team player and are able to communicate clearly and professionally with a wide range of customers across Queensland.- You must be flexible to work on a casual basis with no guaranteed hours- Start date: Early February - AO3 Level - $41.00p/h- Australian Citizenship or Permanent Residency required You must fit below criteria!Mandatory Requirements:Heavy Rigid Licence (no conditions) held for 12 monthsManual Open Licence held for 12 monthsClean Driving History - Will be required to clear a Traffic History ReportMust have a clear Criminal HistoryMust be able to multitaskAble to work as a teamDesirable Requirements:Experience in conducting driver assessments across all licence classes.Experience in driving, trainingProfessional customer service - highly desirableKey Responsibilities:Conduct driving assessments to determine the competency of applicants for all classes of driver's licence held.Contribute to the operation of Customer Service Centres in accordance with relevant Public Sector industrial agreements.Consult, liaise and provide advice to all stakeholders on matters relating to driver licence assessment and road safety.Prepare correspondence, submissions and reports as required.Demonstrated knowledge of, or the ability to rapidly acquire knowledge of the Act, Regulations, Policies and practices relating to the driver licence assessment function.A sound knowledge of or the ability to acquire a sound knowledge of contemporary human resource management issues, particularly equal opportunity and anti-discrimination practices.Actively participate in personal performance planning and appraisal through accepting and providing positive and constructive feedback.Undertake training and development opportunities that are identified as necessary to achieve work unit goals, and gain awareness of corporate responsibilities through the appropriate induction processes and participation in other relevant programs.Contribute to a safe and healthy workplace by complying with Workplace Health and Safety legislation, codes of practice, standards and departmental policy and procedures and participating in risk management and corrective action programs. Ensure that security systems are observed.If you are interested in these rare opportunities to work for a State Government Department please apply and one of our consultants will reach out if you are successfully shortlisted.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • sydney, new south wales
    • permanent
    • AU$55,000 - AU$60,000 per year
    • full-time
    Your next opportunity!Calling all customer service guns!I am recruiting for an exciting new position with one of the biggest organisations in Australia. You will be working for a global leader within the banking and financial services industry and one of the big four banks. This opportunity will allow you to progress your career within Financial Services and gain exposure to products and services . What we are looking forWe are looking for ambitious, customer focused individuals, who enjoy providing solutions for clients and customers alike and want to start and nurture their career within financial services.Insurance experience is not essential, as the right attitude, the ability to learn, adapt and deliver results in a fast paced environment is the key to success in this role.Ideally you will have experience in:Providing excellent customer service over the phoneNegotiating, problem solving and dealing with complex enquiriesBe a strong team player Educating customers and explaining complex information in simple termsFinancial services experience is desirable, but not essentialWorking in a fast paced environment with strong analytical skills and excellent attention to detaill The BenefitsIn return for your commitment to this role you will be working for an employer who provides staff with:Development, top class training and clear career progressionAn attractive salary package for youWorking from home currently, hybrid working when restrictions easeWorking full time Monday to Friday between the hours of 8am and 8pm (rotating roster) If you are ready to kick start your career within the banking and finance industry, and can begin full time work in October please Apply Now.If you have any questions, please contact me on 0422 697 181/ Sinead.Buckley@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Your next opportunity!Calling all customer service guns!I am recruiting for an exciting new position with one of the biggest organisations in Australia. You will be working for a global leader within the banking and financial services industry and one of the big four banks. This opportunity will allow you to progress your career within Financial Services and gain exposure to products and services . What we are looking forWe are looking for ambitious, customer focused individuals, who enjoy providing solutions for clients and customers alike and want to start and nurture their career within financial services.Insurance experience is not essential, as the right attitude, the ability to learn, adapt and deliver results in a fast paced environment is the key to success in this role.Ideally you will have experience in:Providing excellent customer service over the phoneNegotiating, problem solving and dealing with complex enquiriesBe a strong team player Educating customers and explaining complex information in simple termsFinancial services experience is desirable, but not essentialWorking in a fast paced environment with strong analytical skills and excellent attention to detaill The BenefitsIn return for your commitment to this role you will be working for an employer who provides staff with:Development, top class training and clear career progressionAn attractive salary package for youWorking from home currently, hybrid working when restrictions easeWorking full time Monday to Friday between the hours of 8am and 8pm (rotating roster) If you are ready to kick start your career within the banking and finance industry, and can begin full time work in October please Apply Now.If you have any questions, please contact me on 0422 697 181/ Sinead.Buckley@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • melbourne, victoria
    • permanent
    • AU$60,000 - AU$70,000, per year, +super
    • full-time
    Position available through Ranstad as Customer Service Officer. Great opportunity to join a supportive, close, small team that is customer focused and always driving to do thing more efficiently and effectively. Full-time hours working 9am-5pm Monday to Friday. Located in the Melbourne CBD with a short walk from a train station.Your new roleCustomer services responsibilitiesMain point of contact for customerProvide high level customer service to customers and all stakeholdersManager enquires inboxPrepare and send out candidate communications and mail outsRespond and resolve complaints in a professional mannerAdministrationMaintain electronic and hard copy records and undertake integrity checksAssist with migration of records onto new CRMAssist with processing applications in accordance to approved criteria and guidelineProvide administration as requiredSet up general office systems including filling system and database About you:Positive mindset & can-do attitudeExcellent customer service skills Resilient Ability to work with a large range of peopleStrong attention to detailAbility to work to deadlinesStrong organisational skillsIf this sounds like a position you are interested in please APPLY NOW or alternatively send your CV to emily.astbury@randstad.com.au At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Position available through Ranstad as Customer Service Officer. Great opportunity to join a supportive, close, small team that is customer focused and always driving to do thing more efficiently and effectively. Full-time hours working 9am-5pm Monday to Friday. Located in the Melbourne CBD with a short walk from a train station.Your new roleCustomer services responsibilitiesMain point of contact for customerProvide high level customer service to customers and all stakeholdersManager enquires inboxPrepare and send out candidate communications and mail outsRespond and resolve complaints in a professional mannerAdministrationMaintain electronic and hard copy records and undertake integrity checksAssist with migration of records onto new CRMAssist with processing applications in accordance to approved criteria and guidelineProvide administration as requiredSet up general office systems including filling system and database About you:Positive mindset & can-do attitudeExcellent customer service skills Resilient Ability to work with a large range of peopleStrong attention to detailAbility to work to deadlinesStrong organisational skillsIf this sounds like a position you are interested in please APPLY NOW or alternatively send your CV to emily.astbury@randstad.com.au At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • sydney, new south wales
    • temporary
    • AU$30.00 - AU$35.00 per hour
    • full-time
    We are seeking an energetic and reliable customer service professional to join our client’s team in NSW Government as a call centre operator. This is an opportunity to work for a NSW Government department, one of the biggest employers in Australia. The Government employs an inclusive and diverse workforce, with great office environments and flexible work options.About your new roleAs a Call Centre Operator, you will be responsible for responding to incoming customer requests received through multiple channels, including phone and email, following the Department policies to solve customer enquiries. As the first point of contact for customers, you will need to have a commitment to customer service and and an ability to make quick and accurate decisions.Answer incoming customer enquiries and requests for informationMaintain customer satisfaction Stay updated on departmental policy changes to determine responsesHandle customer data and information with confidentialityMaintain accurate records and databases in their inhouse systems What you will needThe call centre/customer service representatives are often the first point of contact for the Department. It is essential that you enjoy providing a high level of customer service treating customers with honest, fairness, sensitivity and dignity.Excellent interpersonal communication skillsHigh level of professionalismStrong problem solving abilities, especially in a fast-paced environmentAdvanced computer literacy skillsPrevious experience in a contact centre would be beneficial This is a great opportunityWorking for NSW Government not only allows you to make a contribution through the work that you do, it also allows you to be a part of something bigger. It means embracing new challenges every day and learning from some of the nation’s best and brightest. Work as part of a diverse workforceMake time for what countsBe a part of something bigger Next stepsIf you are ready to apply for this opportunity, please select “Apply Now”. Have a question before applying? Please contact Daniel Perry on daniel.perry@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    We are seeking an energetic and reliable customer service professional to join our client’s team in NSW Government as a call centre operator. This is an opportunity to work for a NSW Government department, one of the biggest employers in Australia. The Government employs an inclusive and diverse workforce, with great office environments and flexible work options.About your new roleAs a Call Centre Operator, you will be responsible for responding to incoming customer requests received through multiple channels, including phone and email, following the Department policies to solve customer enquiries. As the first point of contact for customers, you will need to have a commitment to customer service and and an ability to make quick and accurate decisions.Answer incoming customer enquiries and requests for informationMaintain customer satisfaction Stay updated on departmental policy changes to determine responsesHandle customer data and information with confidentialityMaintain accurate records and databases in their inhouse systems What you will needThe call centre/customer service representatives are often the first point of contact for the Department. It is essential that you enjoy providing a high level of customer service treating customers with honest, fairness, sensitivity and dignity.Excellent interpersonal communication skillsHigh level of professionalismStrong problem solving abilities, especially in a fast-paced environmentAdvanced computer literacy skillsPrevious experience in a contact centre would be beneficial This is a great opportunityWorking for NSW Government not only allows you to make a contribution through the work that you do, it also allows you to be a part of something bigger. It means embracing new challenges every day and learning from some of the nation’s best and brightest. Work as part of a diverse workforceMake time for what countsBe a part of something bigger Next stepsIf you are ready to apply for this opportunity, please select “Apply Now”. Have a question before applying? Please contact Daniel Perry on daniel.perry@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • gold coast, queensland
    • permanent
    • AU$50,000 - AU$60,000, per year, Plus super
    • full-time
    Randstad are taking expressions of interest for upcoming roles with multiple clients on the Gold Coast for Customer Service officers. We are looking for candidates who have a passion for delivering excellent service to a wide range of people in mainly phone based roles. Key duties include:Taking inbound phone calls from customers to assist with queriesSome outbound calls to assist customers with ongoing casesLooking after email inboxesWebsite chat management where applicableEnsuring accurate information is recordedEnsuring all privacy and compliance policies are adhered to If you have previous customer service experience and you are looking for a new role where you can continue to develop your skills and provide outstanding assistance please submit your CV via the ‘apply now’ button. Due to the high volume of applications we receive, only suitable candidates will be contacted within 10 business days of their application.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Randstad are taking expressions of interest for upcoming roles with multiple clients on the Gold Coast for Customer Service officers. We are looking for candidates who have a passion for delivering excellent service to a wide range of people in mainly phone based roles. Key duties include:Taking inbound phone calls from customers to assist with queriesSome outbound calls to assist customers with ongoing casesLooking after email inboxesWebsite chat management where applicableEnsuring accurate information is recordedEnsuring all privacy and compliance policies are adhered to If you have previous customer service experience and you are looking for a new role where you can continue to develop your skills and provide outstanding assistance please submit your CV via the ‘apply now’ button. Due to the high volume of applications we receive, only suitable candidates will be contacted within 10 business days of their application.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • gold coast, queensland
    • permanent
    • AU$61,750 - AU$61,750, per year, Plus Super + uncapped commission
    • full-time
    Your new company Work for one of the world's leading leisure travel companies and a leading resort management business, who have the world's largest vacation ownership. Are you passionate about finding the best deals for your customers? Randstad is currently recruiting for an energetic, travel enthusiast Sales Specialist who can build a rapport with people, promote timeshares to existing customers and have fun whilst working in a supportive team environment. Your new positionWork in a fast paced environmentAbility to build a rapport with your customersHigh earning uncapped commissionWork with a motivated fun teamGenerate sales and achieve targetsAll leads are prequalified! What is on offerDiscounted hotel stays around the worldSubsidised private health insuranceProfessional development fundingMonday-Friday (with the potential of 1 saturday a month - where you will get a day off in return)Uncapped commissionCompetitive salary Your skills and experienceExcellent verbal and written communicationAbility to positively influence customersAbility to problem solveSelf motivatedA passion for travel Don't miss out on this opportunity and APPLY NOW, or for a confidential conversation, please contact Jazzie Houlahan - jasmine.houlahan@randstad.com.au or phone - 07 3100 7015At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Your new company Work for one of the world's leading leisure travel companies and a leading resort management business, who have the world's largest vacation ownership. Are you passionate about finding the best deals for your customers? Randstad is currently recruiting for an energetic, travel enthusiast Sales Specialist who can build a rapport with people, promote timeshares to existing customers and have fun whilst working in a supportive team environment. Your new positionWork in a fast paced environmentAbility to build a rapport with your customersHigh earning uncapped commissionWork with a motivated fun teamGenerate sales and achieve targetsAll leads are prequalified! What is on offerDiscounted hotel stays around the worldSubsidised private health insuranceProfessional development fundingMonday-Friday (with the potential of 1 saturday a month - where you will get a day off in return)Uncapped commissionCompetitive salary Your skills and experienceExcellent verbal and written communicationAbility to positively influence customersAbility to problem solveSelf motivatedA passion for travel Don't miss out on this opportunity and APPLY NOW, or for a confidential conversation, please contact Jazzie Houlahan - jasmine.houlahan@randstad.com.au or phone - 07 3100 7015At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • gepps cross, south australia
    • temporary
    • AU$29.59 - AU$31.25 per hour
    • full-time
    We are recruiting for an enthusiastic Customer Service Officer. This role is located in Wingfield. You will report to the Customer Service Supervisor. The role consists of attending to incoming customer queries and redirecting phone calls when required. You will be responsible for providing professional and exceptional customer service experiences. The daily duties also include liaising with operations and other relevant departments, handling specialist accounts, responding to email requests and other general administrative duties such as data entry. About you: Solid computer skills (Microsoft Office and accurate keyboard skills), .2-3 years experience in a customer service rolePrevious call centre experience will be desirable Positive and energetic attitude Proficient problem solving skillsAbility to work in a fast paced environment with changing priorities Strong numerical skills with the ability to quickly and accurately perform calculationsStrong written and verbal communication skillsApplications:If you feel your skills match the above criteria please attention your CV in MS Word format to Zoe Minuzzo-Larsen and click 'Apply' now. Please note only short listed candidates will be contacted.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    We are recruiting for an enthusiastic Customer Service Officer. This role is located in Wingfield. You will report to the Customer Service Supervisor. The role consists of attending to incoming customer queries and redirecting phone calls when required. You will be responsible for providing professional and exceptional customer service experiences. The daily duties also include liaising with operations and other relevant departments, handling specialist accounts, responding to email requests and other general administrative duties such as data entry. About you: Solid computer skills (Microsoft Office and accurate keyboard skills), .2-3 years experience in a customer service rolePrevious call centre experience will be desirable Positive and energetic attitude Proficient problem solving skillsAbility to work in a fast paced environment with changing priorities Strong numerical skills with the ability to quickly and accurately perform calculationsStrong written and verbal communication skillsApplications:If you feel your skills match the above criteria please attention your CV in MS Word format to Zoe Minuzzo-Larsen and click 'Apply' now. Please note only short listed candidates will be contacted.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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