3 Permanent Administrative & support services found

Key Responsibilities:● Provide prompt and professional support to customers via phone, email, and chat.● Manage customer queries, complaints, and requests efficiently, ensuring timely resolution.● Maintain accurate records of interactions in CRM and e-commerce platforms like Unicommerce, Prozo, and others.● Collaborate with internal teams to solve complex customer issues and streamline workflows.● Identify recurring challenges and suggest improvements to p

We are looking for an experienced Operational Coordinator to join a dynamic team within the biopharmaceutical sector. Your role is essential to guarantee the efficiency, organization, and compliance of the commercial activities for the Benelux site (approximately 80 employees).You will provide first-line support to the Immunology PVU and act as a valuable backup for the area, operating within a complex matrix environment in Brussel

Job Summary:We are seeking a motivated and customer-focused Call Center Agent with the title as “AI Escalation Specialist” to join our dynamic team. In this role, you will be the first point of contact for our customers, responsible for addressing their inquiries, resolving issues, and providing information about our products and services. The ideal candidate is an excellent communicator with the ability to stay composed and professional while ensuring a p