444 jobs found for customer service call center - Page 2

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    • saint-laurent, québec
    • permanent
    • $40,000 - $45,000 per year
    Are you passionate about customer service and problem solving? You are bilingual and would like to start a new position quickly in the West Island? Are you passionate about the automotive industry? We have the perfect position for you. Working in the automotive field, this company has activities all over Canada and is constantly growing. We are looking for a customer service representative to meet the high demand.AdvantagesHere are some of the benefits you can expect to receive for this Customer Service Advisor position in Pointe Claire: - Competitive salary - Free parking- Full benefits package- Vacation time in your first year- Being part of a stable and growing company- Activities paid by the company (BBQ, Pizza) - Have a dynamic and friendly team - Have discounts on all products ResponsibilitiesReporting to the Department Manager, here are some of the tasks you will have to perform for this permanent position located in Pointe Claire: - Ensure that a large flow of incoming calls from different dealerships in Canada are answered- Answer all customer questions- Accompany members in their use of the service and find the right products for their needs- Create quotes on demand- Establish the link between members and suppliers- Evaluate certain business opportunities - Work closely with the manager and team members - Other related tasks in customer service QualificationsYou have the qualifications required for this permanent position of Customer Service Advisor: - Be perfectly bilingual in both French and English - Good telephone manner, good interpersonal skills and good customer service - Have good time management, be well organized and be a proactive person - 5 years of experience in customer service / sales (call center) / experience in the automotive or parts industry is a great asset - Be comfortable with the office suite and computer toolsSummaryIf you are interested in this position, please call us at 514-350-1006 or send us an email at amelie.laprise@randstad.caIf you know of anyone who might be interested in this position, please feel free to share it.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you passionate about customer service and problem solving? You are bilingual and would like to start a new position quickly in the West Island? Are you passionate about the automotive industry? We have the perfect position for you. Working in the automotive field, this company has activities all over Canada and is constantly growing. We are looking for a customer service representative to meet the high demand.AdvantagesHere are some of the benefits you can expect to receive for this Customer Service Advisor position in Pointe Claire: - Competitive salary - Free parking- Full benefits package- Vacation time in your first year- Being part of a stable and growing company- Activities paid by the company (BBQ, Pizza) - Have a dynamic and friendly team - Have discounts on all products ResponsibilitiesReporting to the Department Manager, here are some of the tasks you will have to perform for this permanent position located in Pointe Claire: - Ensure that a large flow of incoming calls from different dealerships in Canada are answered- Answer all customer questions- Accompany members in their use of the service and find the right products for their needs- Create quotes on demand- Establish the link between members and suppliers- Evaluate certain business opportunities - Work closely with the manager and team members - Other related tasks in customer service QualificationsYou have the qualifications required for this permanent position of Customer Service Advisor: - Be perfectly bilingual in both French and English - Good telephone manner, good interpersonal skills and good customer service - Have good time management, be well organized and be a proactive person - 5 years of experience in customer service / sales (call center) / experience in the automotive or parts industry is a great asset - Be comfortable with the office suite and computer toolsSummaryIf you are interested in this position, please call us at 514-350-1006 or send us an email at amelie.laprise@randstad.caIf you know of anyone who might be interested in this position, please feel free to share it.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • saint-léonard, québec
    • permanent
    • $42000.00 per hour
    Are you passionate about customer service? Are you interested in the optical industry? You have experience in customer service and are looking for a stable position with good conditions? We definitely have the right position for you. Our client in the optical industry is currently looking for the perfect person to join their customer service department. As a customer service manager you will be responsible for answering incoming calls from customers, informing companies about the various products, taking orders, preparing files and ensuring that the high level of customer service is maintained, Permanent position Location: Saint-Leonard Salary: $19 per hour Schedule: Monday to Friday, 9am to 5:30pmAdvantagesPermanent positionWeekday schedule, Monday to Friday from 9am to 5:30pm vacations Discounts on eyewear for you and your family Family atmosphere and a great teamResponsibilitiesAnswer incoming calls from customers (companies)Take orders by phone Inform customers about the products offered Issue credits (frames, glasses) Follow up with customers on unavailable products Apply discounts on large ordersQualificationsBILINGUISM 2 to 4 years experience in customer service by phone or administration Comfortable with inbound calls and administrative tasks Knowledge of the Office suite Be available to work on site in St-LeonardSummaryAre you the person we need? Would you like to apply for the job quickly? It's easy! Apply directly online or send us your resume at amelie.laprise@randstad.ca with the subject line ''customer service in the optical industry''. We look forward to meeting youRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you passionate about customer service? Are you interested in the optical industry? You have experience in customer service and are looking for a stable position with good conditions? We definitely have the right position for you. Our client in the optical industry is currently looking for the perfect person to join their customer service department. As a customer service manager you will be responsible for answering incoming calls from customers, informing companies about the various products, taking orders, preparing files and ensuring that the high level of customer service is maintained, Permanent position Location: Saint-Leonard Salary: $19 per hour Schedule: Monday to Friday, 9am to 5:30pmAdvantagesPermanent positionWeekday schedule, Monday to Friday from 9am to 5:30pm vacations Discounts on eyewear for you and your family Family atmosphere and a great teamResponsibilitiesAnswer incoming calls from customers (companies)Take orders by phone Inform customers about the products offered Issue credits (frames, glasses) Follow up with customers on unavailable products Apply discounts on large ordersQualificationsBILINGUISM 2 to 4 years experience in customer service by phone or administration Comfortable with inbound calls and administrative tasks Knowledge of the Office suite Be available to work on site in St-LeonardSummaryAre you the person we need? Would you like to apply for the job quickly? It's easy! Apply directly online or send us your resume at amelie.laprise@randstad.ca with the subject line ''customer service in the optical industry''. We look forward to meeting youRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • saint-léonard, québec
    • permanent
    • $42000.00 per hour
    Le service client te passionne ? Le domaine de l'optique t'intéresse ? Tu as de l'expérience en service à la clientèle et recherche un poste stable avec de belles conditions ? Nous avons définitivement le poste qu'il te faut. Ouevrant dans le domaine de l'optique notre client est actuellement à la recherche de la perle rare dans son département de service client. En tant que responsable du service à la clientèle tu devras répondre aux appels entrants des clients, renseigner les entreprises sur les divers produits, faire la prise de commande, préparer les dossiers et veiller à ce que le haut niveau de qualité de service client soit maintenu, Poste permanent Lieu : Saint-Léonard Salaire : 19$ de l'heure Horaire : lundi au vendredi, 9h à 5h30AvantagesPoste permanentHoraire de jour de semaine, lundi au vendredi de 9h à 5h30 pm vacances Rabais sur monture de lunette pour toi et ta famille Ambiance familiale et une équipe en orResponsabilitésRépondre aux appels entrants des clients (compagnies)Faire la prise de commande par téléphone Renseigner les clients sur les produits offerts Émettre des crédits (montures, lunettes) Faire des suivis avec les clients sur les produits non disponibles Appliquer des escomptes sur les grosses commandesQualificationsBILINGUISME Avoir de 2 à 4 ans d'expérience en service client par téléphone ou administration Être à l'aise avec les appels entrants et les tâches administratives Connaître la suite Office Être disponible pour travailler sur place à St-LéonardSommaireTu es la personne qu'il nous faut ? Tu aimerais rapidement donner ta candidature pour le poste ? C'est simple ! Applique directement en ligne ou fais nous parvenir ton CV au amelie.laprise@randstad.ca en ayant comme objet '' service à la clientèle domaine de l'optique'' Au plaisir de te rencontrerRandstad Canada s'est engagée à se doter d'un effectif compétent qui reflète la diversité de la population canadienne. Par conséquent, Randstad accueille favorablement les demandes d'emploi des femmes, des peuples autochtones, des minorités ethniques, des personnes handicapées, des personnes de toutes orientations et identités sexuelles, des minorités visibles, et d'autres personnes qui pourraient contribuer à une plus grande diversité. Randstad Canada s'est aussi engagée à instaurer des processus de sélection et un milieu de travail inclusifs et exempts d'obstacles. Si l'on communique avec vous au sujet d'une possibilité d'emploi ou pour des examens, veuillez faire part au représentant ou à votre succursale locale, en temps opportun, de vos besoins pour lesquels des mesures d'adaptation doivent être prises pour vous permettre une évaluation juste et équitable. Les renseignements reçus au sujet de mesures d'adaptation seront traités confidentiellement.Veuillez svp communiquer avec votre succursale locale pour tout commentaire sur l’équité ainsi que pour tout besoin d’accommodement.
    Le service client te passionne ? Le domaine de l'optique t'intéresse ? Tu as de l'expérience en service à la clientèle et recherche un poste stable avec de belles conditions ? Nous avons définitivement le poste qu'il te faut. Ouevrant dans le domaine de l'optique notre client est actuellement à la recherche de la perle rare dans son département de service client. En tant que responsable du service à la clientèle tu devras répondre aux appels entrants des clients, renseigner les entreprises sur les divers produits, faire la prise de commande, préparer les dossiers et veiller à ce que le haut niveau de qualité de service client soit maintenu, Poste permanent Lieu : Saint-Léonard Salaire : 19$ de l'heure Horaire : lundi au vendredi, 9h à 5h30AvantagesPoste permanentHoraire de jour de semaine, lundi au vendredi de 9h à 5h30 pm vacances Rabais sur monture de lunette pour toi et ta famille Ambiance familiale et une équipe en orResponsabilitésRépondre aux appels entrants des clients (compagnies)Faire la prise de commande par téléphone Renseigner les clients sur les produits offerts Émettre des crédits (montures, lunettes) Faire des suivis avec les clients sur les produits non disponibles Appliquer des escomptes sur les grosses commandesQualificationsBILINGUISME Avoir de 2 à 4 ans d'expérience en service client par téléphone ou administration Être à l'aise avec les appels entrants et les tâches administratives Connaître la suite Office Être disponible pour travailler sur place à St-LéonardSommaireTu es la personne qu'il nous faut ? Tu aimerais rapidement donner ta candidature pour le poste ? C'est simple ! Applique directement en ligne ou fais nous parvenir ton CV au amelie.laprise@randstad.ca en ayant comme objet '' service à la clientèle domaine de l'optique'' Au plaisir de te rencontrerRandstad Canada s'est engagée à se doter d'un effectif compétent qui reflète la diversité de la population canadienne. Par conséquent, Randstad accueille favorablement les demandes d'emploi des femmes, des peuples autochtones, des minorités ethniques, des personnes handicapées, des personnes de toutes orientations et identités sexuelles, des minorités visibles, et d'autres personnes qui pourraient contribuer à une plus grande diversité. Randstad Canada s'est aussi engagée à instaurer des processus de sélection et un milieu de travail inclusifs et exempts d'obstacles. Si l'on communique avec vous au sujet d'une possibilité d'emploi ou pour des examens, veuillez faire part au représentant ou à votre succursale locale, en temps opportun, de vos besoins pour lesquels des mesures d'adaptation doivent être prises pour vous permettre une évaluation juste et équitable. Les renseignements reçus au sujet de mesures d'adaptation seront traités confidentiellement.Veuillez svp communiquer avec votre succursale locale pour tout commentaire sur l’équité ainsi que pour tout besoin d’accommodement.
    • montreal, québec
    • contract
    • $20.00 per hour
    Are you interested in the retail and fashion industry? Do you have customer service experience over the phone and in-person? You are recognized to have a good dynamism and want to collaborate to help a luxury brand to offer the best services?We are currently looking for 2 bilingual (English/French) customer service agents with experience in customer service over the phone or in-person for a great company working in the luxury business.Position: Customer Service AgentSalary: 20$Hours: Monday to Friday from 6:00 am to 08:00 pm and Saturday from 8:00 am to 05:00 pmStart of employment: In two weeks#workfromhome #remotejob #fashion #hiringnow #bilingual #customerservice #retail #randstad #montrealjobs Advantages- Ability to gain permanence after 5 months - pleasant environment especially for fashion lovers- Work from home - advantageous salaryResponsibilitiesSome of what you’ll do:- Manage calls, emails and chats in a timely, friendly and effective manner- Identify and assess customers’ needs to reach solutions and achieve satisfaction- Keep records of communication with customers and records of transactions- Communicate and coordinate with internal departments when necessary- Manage and distribute Return Authorization numbersQualificationsSome of what you’ll need:· Previous experience in customer service, minimum 2 years.· Excellent phone and people skills· Dynamic and organized· Fluent English and French · Comfortable learning new software’s· Knowledge of Momentis and Zendesk an assetSummaryPosition: Customer Service Representative Salary: 20$Hours: Monday to Friday from 6:00 am to 08:00 pm and Saturday from 8:00 am to 05:00 pmStart of employment: in two weeksDo you recognize yourself or know anybody that fits the position qualifications and loves the fashion industry! Email us directly with the subject "Client Service Representative - Apparel industry" Jessica / SefikaFlorence Sefika.YelOzbek@randstad.caflorence.lefebvre@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you interested in the retail and fashion industry? Do you have customer service experience over the phone and in-person? You are recognized to have a good dynamism and want to collaborate to help a luxury brand to offer the best services?We are currently looking for 2 bilingual (English/French) customer service agents with experience in customer service over the phone or in-person for a great company working in the luxury business.Position: Customer Service AgentSalary: 20$Hours: Monday to Friday from 6:00 am to 08:00 pm and Saturday from 8:00 am to 05:00 pmStart of employment: In two weeks#workfromhome #remotejob #fashion #hiringnow #bilingual #customerservice #retail #randstad #montrealjobs Advantages- Ability to gain permanence after 5 months - pleasant environment especially for fashion lovers- Work from home - advantageous salaryResponsibilitiesSome of what you’ll do:- Manage calls, emails and chats in a timely, friendly and effective manner- Identify and assess customers’ needs to reach solutions and achieve satisfaction- Keep records of communication with customers and records of transactions- Communicate and coordinate with internal departments when necessary- Manage and distribute Return Authorization numbersQualificationsSome of what you’ll need:· Previous experience in customer service, minimum 2 years.· Excellent phone and people skills· Dynamic and organized· Fluent English and French · Comfortable learning new software’s· Knowledge of Momentis and Zendesk an assetSummaryPosition: Customer Service Representative Salary: 20$Hours: Monday to Friday from 6:00 am to 08:00 pm and Saturday from 8:00 am to 05:00 pmStart of employment: in two weeksDo you recognize yourself or know anybody that fits the position qualifications and loves the fashion industry! Email us directly with the subject "Client Service Representative - Apparel industry" Jessica / SefikaFlorence Sefika.YelOzbek@randstad.caflorence.lefebvre@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • montreal, québec
    • contract
    • $20.00 per hour
    Est-ce que le monde de la mode vous intéresse et vous passionne? Avez-vous de l’expérience en service à la clientèle au téléphone et en personne? Vous êtes reconnu pour avoir un bon dynamisme et souhaitez collaborer pour aider une marque de luxe à offrir les meilleurs services ? Nous recherchons présentement 4 agents de service à la clientèle BILINGUE (Anglais - français) ayant de l'expérience dans le domaine du service à la clientèle au téléphone ou en personne pour une très belle compagnie qui œuvre dans le domaine du luxe.Salaire : 20$.Heures d'ouverture : Du lundi au vendredi de 6h00 à 20h00 et le samedi de 8h00 à 17h00.Avantages- Possibilité de gagner la permanence après 5 mois - Environnement agréable- Travail à domicile - Salaire avantageuxResponsabilitésVoici un aperçu de ce que vous ferez :- Gérer les appels, courriels et chats de manière rapide, amicale et efficace.- Identifier et évaluer les besoins des clients pour trouver des solutions et obtenir leur satisfaction- Tenir des registres des communications avec les clients et des transactions.- Communiquer et coordonner avec les services internes si nécessaire- Gérer et distribuer les numéros d'autorisation de retourQualificationsCe dont vous aurez besoin :- Expérience préalable dans le domaine du service clientèle, minimum 2 ans.- Excellentes compétences téléphoniques et relationnelles- Dynamique et organisé- Anglais et français courants - À l'aise pour apprendre de nouveaux logiciels- Connaissance de Momentis et Zendesk un atoutSommairePoste : Représentant du service à la clientèle Salaire : 19$-20$Heures d'ouverture : Du lundi au vendredi de 6h00 à 20h00 et le samedi de 8h00 à 17h00.Début de l'emploi : 17 novembre Vous vous reconnaissez ou connaissez quelqu'un qui correspond aux qualifications du poste et qui aime l'industrie de la mode ! Envoyez-nous directement un courriel avec pour objet "Représentant du service à la clientèle - Industrie de la mode". Jessica / SefikaFlorence Sefika.YelOzbek@randstad.caflorence.lefebvre@randstad.caRandstad Canada s'est engagée à se doter d'un effectif compétent qui reflète la diversité de la population canadienne. Par conséquent, Randstad accueille favorablement les demandes d'emploi des femmes, des peuples autochtones, des minorités ethniques, des personnes handicapées, des personnes de toutes orientations et identités sexuelles, des minorités visibles, et d'autres personnes qui pourraient contribuer à une plus grande diversité. Randstad Canada s'est aussi engagée à instaurer des processus de sélection et un milieu de travail inclusifs et exempts d'obstacles. Si l'on communique avec vous au sujet d'une possibilité d'emploi ou pour des examens, veuillez faire part au représentant ou à votre succursale locale, en temps opportun, de vos besoins pour lesquels des mesures d'adaptation doivent être prises pour vous permettre une évaluation juste et équitable. Les renseignements reçus au sujet de mesures d'adaptation seront traités confidentiellement.Veuillez svp communiquer avec votre succursale locale pour tout commentaire sur l’équité ainsi que pour tout besoin d’accommodement.
    Est-ce que le monde de la mode vous intéresse et vous passionne? Avez-vous de l’expérience en service à la clientèle au téléphone et en personne? Vous êtes reconnu pour avoir un bon dynamisme et souhaitez collaborer pour aider une marque de luxe à offrir les meilleurs services ? Nous recherchons présentement 4 agents de service à la clientèle BILINGUE (Anglais - français) ayant de l'expérience dans le domaine du service à la clientèle au téléphone ou en personne pour une très belle compagnie qui œuvre dans le domaine du luxe.Salaire : 20$.Heures d'ouverture : Du lundi au vendredi de 6h00 à 20h00 et le samedi de 8h00 à 17h00.Avantages- Possibilité de gagner la permanence après 5 mois - Environnement agréable- Travail à domicile - Salaire avantageuxResponsabilitésVoici un aperçu de ce que vous ferez :- Gérer les appels, courriels et chats de manière rapide, amicale et efficace.- Identifier et évaluer les besoins des clients pour trouver des solutions et obtenir leur satisfaction- Tenir des registres des communications avec les clients et des transactions.- Communiquer et coordonner avec les services internes si nécessaire- Gérer et distribuer les numéros d'autorisation de retourQualificationsCe dont vous aurez besoin :- Expérience préalable dans le domaine du service clientèle, minimum 2 ans.- Excellentes compétences téléphoniques et relationnelles- Dynamique et organisé- Anglais et français courants - À l'aise pour apprendre de nouveaux logiciels- Connaissance de Momentis et Zendesk un atoutSommairePoste : Représentant du service à la clientèle Salaire : 19$-20$Heures d'ouverture : Du lundi au vendredi de 6h00 à 20h00 et le samedi de 8h00 à 17h00.Début de l'emploi : 17 novembre Vous vous reconnaissez ou connaissez quelqu'un qui correspond aux qualifications du poste et qui aime l'industrie de la mode ! Envoyez-nous directement un courriel avec pour objet "Représentant du service à la clientèle - Industrie de la mode". Jessica / SefikaFlorence Sefika.YelOzbek@randstad.caflorence.lefebvre@randstad.caRandstad Canada s'est engagée à se doter d'un effectif compétent qui reflète la diversité de la population canadienne. Par conséquent, Randstad accueille favorablement les demandes d'emploi des femmes, des peuples autochtones, des minorités ethniques, des personnes handicapées, des personnes de toutes orientations et identités sexuelles, des minorités visibles, et d'autres personnes qui pourraient contribuer à une plus grande diversité. Randstad Canada s'est aussi engagée à instaurer des processus de sélection et un milieu de travail inclusifs et exempts d'obstacles. Si l'on communique avec vous au sujet d'une possibilité d'emploi ou pour des examens, veuillez faire part au représentant ou à votre succursale locale, en temps opportun, de vos besoins pour lesquels des mesures d'adaptation doivent être prises pour vous permettre une évaluation juste et équitable. Les renseignements reçus au sujet de mesures d'adaptation seront traités confidentiellement.Veuillez svp communiquer avec votre succursale locale pour tout commentaire sur l’équité ainsi que pour tout besoin d’accommodement.
    • montreal, québec
    • permanent
    Vous recherchez un nouveau défi administratif ? Une carrière dans le domaine du service à la clientèle - admin /RH vous tente ?Est-ce que vous cherchez à rejoindre une organisation qui favorise le développement personnel des individus, à l’intérieur d’une dynamique d’équipe, et offrant des perspectives de carrière stimulantes?Notre client, un des fournisseurs principaux en vérification d’antécédents, cherche à embaucher, un agent de vérification pour leur bureau du centre-ville Montréal.Avantages- 37, 5 h ;- 2 semaines de congés ;- Assurances ;- REER;- Télétravail (hybridation) ;- Équipe stable et humaine ;- Échelle salariale compétitive en fonction de l'expérience ;- Organisation de 5@7, événements collaboratifs, etc.- Matériel informatique fourni (nécessite une bonne connexion internet pour l'utilisation de la téléphonie I.P)Responsabilités- Comprendre clairement la nature et les limites du mandat donné par le client;- Obtenir les documents de consentement nécessaires à la vérification demandée;- Effectuer le travail de vérification en utilisant les outils disponibles et se tenir informé des nouveaux services, des procédures et des lois applicables- Effectuer un suivi régulier en fonction des besoins des clients et répondre à leurs questions dans les délais;- Fournir les résultats aux clients selon la procédure établie et proposer d'autres pistes de recherche, si nécessaire;- Respecter les délais de services aux clients;- Effectuer des appels sortants et répondre aux appels entrants pour compléter les vérifications;- Veiller au respect des normes de l'entreprise en matière de respect de la vie privée et de sécurité- Travailler avec les membres de l'équipe pour assurer un excellent service à la clientèle;- Comprendre et appliquer la politique de résolution des problèmes ("processus d'escalade") si nécessaire;- Se référer au chef d'équipe pour obtenir des conseils, des réponses à leurs questions et les informer de toute situation problématique;- Effectuer toute autre tâche pouvant lui être assignée par un de ses superviseurs;QualificationsConnaissances et formation- Diplôme d’études secondaires (DES);- Bilinguisme (français et anglais);- Une troisième lange (un atout);- Capacité de frappe (vitesse de frappe minimale) - 30 mots par minuteExpérience et compétences- Un minimum d'un an d'expérience dans le service à la clientèle;- Excellentes connaissances informatiques, du web, d'une base de données conventionnelle ou d'un autre outil permettant de réaliser des audits;- Fortes capacités d'organisation, autonomie, souci du détail;- Capacité à communiquer clairement les résultats de la recherche;- Bonnes aptitudes à la communication orale et écrite;- Aptitude à travailler à la fois en équipe et individuellement;- Capacité à travailler dans un environnement changeant;SommaireCe poste vous intéresse ? Veuillez envoyer votre candidature par courriel à gregory.milhau@randstad.ca et stephanie.desgagnes@randstad.ca et nous vous contacterons rapidement si votre profil correspond aux critères.Au plaisir de vous parler.L'humain en tête!Randstad Canada s'est engagée à se doter d'un effectif compétent qui reflète la diversité de la population canadienne. Par conséquent, Randstad accueille favorablement les demandes d'emploi des femmes, des peuples autochtones, des minorités ethniques, des personnes handicapées, des personnes de toutes orientations et identités sexuelles, des minorités visibles, et d'autres personnes qui pourraient contribuer à une plus grande diversité. Randstad Canada s'est aussi engagée à instaurer des processus de sélection et un milieu de travail inclusifs et exempts d'obstacles. Si l'on communique avec vous au sujet d'une possibilité d'emploi ou pour des examens, veuillez faire part au représentant ou à votre succursale locale, en temps opportun, de vos besoins pour lesquels des mesures d'adaptation doivent être prises pour vous permettre une évaluation juste et équitable. Les renseignements reçus au sujet de mesures d'adaptation seront traités confidentiellement.Veuillez svp communiquer avec votre succursale locale pour tout commentaire sur l’équité ainsi que pour tout besoin d’accommodement.
    Vous recherchez un nouveau défi administratif ? Une carrière dans le domaine du service à la clientèle - admin /RH vous tente ?Est-ce que vous cherchez à rejoindre une organisation qui favorise le développement personnel des individus, à l’intérieur d’une dynamique d’équipe, et offrant des perspectives de carrière stimulantes?Notre client, un des fournisseurs principaux en vérification d’antécédents, cherche à embaucher, un agent de vérification pour leur bureau du centre-ville Montréal.Avantages- 37, 5 h ;- 2 semaines de congés ;- Assurances ;- REER;- Télétravail (hybridation) ;- Équipe stable et humaine ;- Échelle salariale compétitive en fonction de l'expérience ;- Organisation de 5@7, événements collaboratifs, etc.- Matériel informatique fourni (nécessite une bonne connexion internet pour l'utilisation de la téléphonie I.P)Responsabilités- Comprendre clairement la nature et les limites du mandat donné par le client;- Obtenir les documents de consentement nécessaires à la vérification demandée;- Effectuer le travail de vérification en utilisant les outils disponibles et se tenir informé des nouveaux services, des procédures et des lois applicables- Effectuer un suivi régulier en fonction des besoins des clients et répondre à leurs questions dans les délais;- Fournir les résultats aux clients selon la procédure établie et proposer d'autres pistes de recherche, si nécessaire;- Respecter les délais de services aux clients;- Effectuer des appels sortants et répondre aux appels entrants pour compléter les vérifications;- Veiller au respect des normes de l'entreprise en matière de respect de la vie privée et de sécurité- Travailler avec les membres de l'équipe pour assurer un excellent service à la clientèle;- Comprendre et appliquer la politique de résolution des problèmes ("processus d'escalade") si nécessaire;- Se référer au chef d'équipe pour obtenir des conseils, des réponses à leurs questions et les informer de toute situation problématique;- Effectuer toute autre tâche pouvant lui être assignée par un de ses superviseurs;QualificationsConnaissances et formation- Diplôme d’études secondaires (DES);- Bilinguisme (français et anglais);- Une troisième lange (un atout);- Capacité de frappe (vitesse de frappe minimale) - 30 mots par minuteExpérience et compétences- Un minimum d'un an d'expérience dans le service à la clientèle;- Excellentes connaissances informatiques, du web, d'une base de données conventionnelle ou d'un autre outil permettant de réaliser des audits;- Fortes capacités d'organisation, autonomie, souci du détail;- Capacité à communiquer clairement les résultats de la recherche;- Bonnes aptitudes à la communication orale et écrite;- Aptitude à travailler à la fois en équipe et individuellement;- Capacité à travailler dans un environnement changeant;SommaireCe poste vous intéresse ? Veuillez envoyer votre candidature par courriel à gregory.milhau@randstad.ca et stephanie.desgagnes@randstad.ca et nous vous contacterons rapidement si votre profil correspond aux critères.Au plaisir de vous parler.L'humain en tête!Randstad Canada s'est engagée à se doter d'un effectif compétent qui reflète la diversité de la population canadienne. Par conséquent, Randstad accueille favorablement les demandes d'emploi des femmes, des peuples autochtones, des minorités ethniques, des personnes handicapées, des personnes de toutes orientations et identités sexuelles, des minorités visibles, et d'autres personnes qui pourraient contribuer à une plus grande diversité. Randstad Canada s'est aussi engagée à instaurer des processus de sélection et un milieu de travail inclusifs et exempts d'obstacles. Si l'on communique avec vous au sujet d'une possibilité d'emploi ou pour des examens, veuillez faire part au représentant ou à votre succursale locale, en temps opportun, de vos besoins pour lesquels des mesures d'adaptation doivent être prises pour vous permettre une évaluation juste et équitable. Les renseignements reçus au sujet de mesures d'adaptation seront traités confidentiellement.Veuillez svp communiquer avec votre succursale locale pour tout commentaire sur l’équité ainsi que pour tout besoin d’accommodement.
    • montreal, québec
    • permanent
    Are you looking for a new administrative challenge? Are you interested in a career in the field of customer service - admin/HR?Are you looking to join an organization that fosters the personal development of individuals, within a team dynamic, and offers exciting career opportunities?Our client, a leading provider of background checks, is looking to hire a Verification Agent for their downtown Montreal office.Advantages- 37, 5 h ;- 2 weeks off;- Insurance ;- RRSP;- Telecommuting (hybridization) ;- Stable and human team;- Competitive salary scale according to experience;- Organization of 5@7, collaborative events, etc.- Computer equipment provided (requires a good internet connection for the use of I.P. telephony)Responsibilities- Clearly understand the nature and limitations of the mandate given by the client;- Obtain the necessary consent documents for the requested audit;- Carry out the audit work using the tools available and keep abreast of new services, procedures and applicable laws- Perform regular follow-up based on client needs and respond to client questions in a timely manner;- Provide results to clients according to established procedure and suggest additional avenues of research, if necessary;- Respect the deadlines for services to clients;- Make outbound calls and answer inbound calls to complete audits;- Ensure compliance with company privacy and security standards- Work with team members to ensure excellent customer service;- Understand and apply the problem resolution policy ("escalation process") as necessary;- Refer to the team leader for advice, answers to their questions and informs them of any problematic situations;- Perform any other duties that may be assigned by a supervisor;QualificationsKnowledge and training- High school diploma (DES);- Bilingualism (French and English);- A third language (an asset);- Typing ability (minimum typing speed) - 30 words per minuteExperience and skills- A minimum of one year experience in customer service;- Excellent computer skills, web skills, conventional database or other auditing tool;- Strong organizational skills, self-starter, attention to detail;- Ability to clearly communicate research results;- Good oral and written communication skills;- Ability to work both in a team and individually;- Ability to work in a changing environment;SummaryAre you interested in this position? Please send your application by email to gregory.milhau@randstad.ca and stephanie.desgagnes@randstad.ca, and we will contact you shortly if your profile matches the criteria.We look forward to speaking with you.Human Forward !Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you looking for a new administrative challenge? Are you interested in a career in the field of customer service - admin/HR?Are you looking to join an organization that fosters the personal development of individuals, within a team dynamic, and offers exciting career opportunities?Our client, a leading provider of background checks, is looking to hire a Verification Agent for their downtown Montreal office.Advantages- 37, 5 h ;- 2 weeks off;- Insurance ;- RRSP;- Telecommuting (hybridization) ;- Stable and human team;- Competitive salary scale according to experience;- Organization of 5@7, collaborative events, etc.- Computer equipment provided (requires a good internet connection for the use of I.P. telephony)Responsibilities- Clearly understand the nature and limitations of the mandate given by the client;- Obtain the necessary consent documents for the requested audit;- Carry out the audit work using the tools available and keep abreast of new services, procedures and applicable laws- Perform regular follow-up based on client needs and respond to client questions in a timely manner;- Provide results to clients according to established procedure and suggest additional avenues of research, if necessary;- Respect the deadlines for services to clients;- Make outbound calls and answer inbound calls to complete audits;- Ensure compliance with company privacy and security standards- Work with team members to ensure excellent customer service;- Understand and apply the problem resolution policy ("escalation process") as necessary;- Refer to the team leader for advice, answers to their questions and informs them of any problematic situations;- Perform any other duties that may be assigned by a supervisor;QualificationsKnowledge and training- High school diploma (DES);- Bilingualism (French and English);- A third language (an asset);- Typing ability (minimum typing speed) - 30 words per minuteExperience and skills- A minimum of one year experience in customer service;- Excellent computer skills, web skills, conventional database or other auditing tool;- Strong organizational skills, self-starter, attention to detail;- Ability to clearly communicate research results;- Good oral and written communication skills;- Ability to work both in a team and individually;- Ability to work in a changing environment;SummaryAre you interested in this position? Please send your application by email to gregory.milhau@randstad.ca and stephanie.desgagnes@randstad.ca, and we will contact you shortly if your profile matches the criteria.We look forward to speaking with you.Human Forward !Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • saint john, new brunswick
    • contract
    We are looking for a few Customer and Technical Support Representatives for our client in the printing and telecommunications industry. If you have strong technical and problem-solving skills with a passion for customer service, this role will be a great opportunity for you!You'll be able to provide quality customer service while solving problems and upselling solutions.Advantages- Work for a top-tier organization in the Global Corporation - $14 per hour- Monday to Friday- No weekends- Rotating shifts between 8am to 10pm- Rotating 2 weeks on-site and 2 weeks remote- Work in Saint John, NB -Work full-time business hours on a 12-month assignmentWhen you are placed through Randstad, you are also eligible for preferred rates on health, dental, and life insurance, as well as a corporate discount service. This Value-add program provides you with a wide range of options to suit your needs.Responsibilities-Provide an Excellent Customer Experience-Solve Customer Hardware, Software, and Networking problems at first contact using multiple XeroxSystems and Software Tools-Proactively sell the benefits of diagnosing and resolving issues via Telephone, Video Conferencingand Web Chat-Resolve incoming Customer escalations through effective negotiation and escalate urgent issues tothe appropriate team as necessary-Resolve issues on the first call and engage escalated groups as appropriate-Contribute to knowledge systems to enhance solutions provided to customers-Ability to Execute processes unique to Major Account Customers to ensure Service Level Agreements are met-Interchange among a variety of internal systems and technologies-Provide feedback on Policies and Procedures to continuously improve customer experience-Maintain product knowledge-Meet and exceed performance targets-Represent the company to Customers in a Professional and Ethical mannerQualifications-Post-Secondary Education is an asset-1-2 years of related experience preferred-Demonstrated Superior Customer Service Skills-Experience using Social Media technologies (Skype, Facetime, Google Duo)-Experience with Apple and Android devices to support video conferencing-Solid Problem-Solving Skills-Ability to communicate effectively – listening, written & verbal-Ability to deliver results independently and as a part of a team-Strong Organizational, Prioritization & Time Management SkillsSummaryIf you're interested in the Customer and Technical Support Representative role in Saint John, please apply online at www.randstad.ca. Qualified candidates will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    We are looking for a few Customer and Technical Support Representatives for our client in the printing and telecommunications industry. If you have strong technical and problem-solving skills with a passion for customer service, this role will be a great opportunity for you!You'll be able to provide quality customer service while solving problems and upselling solutions.Advantages- Work for a top-tier organization in the Global Corporation - $14 per hour- Monday to Friday- No weekends- Rotating shifts between 8am to 10pm- Rotating 2 weeks on-site and 2 weeks remote- Work in Saint John, NB -Work full-time business hours on a 12-month assignmentWhen you are placed through Randstad, you are also eligible for preferred rates on health, dental, and life insurance, as well as a corporate discount service. This Value-add program provides you with a wide range of options to suit your needs.Responsibilities-Provide an Excellent Customer Experience-Solve Customer Hardware, Software, and Networking problems at first contact using multiple XeroxSystems and Software Tools-Proactively sell the benefits of diagnosing and resolving issues via Telephone, Video Conferencingand Web Chat-Resolve incoming Customer escalations through effective negotiation and escalate urgent issues tothe appropriate team as necessary-Resolve issues on the first call and engage escalated groups as appropriate-Contribute to knowledge systems to enhance solutions provided to customers-Ability to Execute processes unique to Major Account Customers to ensure Service Level Agreements are met-Interchange among a variety of internal systems and technologies-Provide feedback on Policies and Procedures to continuously improve customer experience-Maintain product knowledge-Meet and exceed performance targets-Represent the company to Customers in a Professional and Ethical mannerQualifications-Post-Secondary Education is an asset-1-2 years of related experience preferred-Demonstrated Superior Customer Service Skills-Experience using Social Media technologies (Skype, Facetime, Google Duo)-Experience with Apple and Android devices to support video conferencing-Solid Problem-Solving Skills-Ability to communicate effectively – listening, written & verbal-Ability to deliver results independently and as a part of a team-Strong Organizational, Prioritization & Time Management SkillsSummaryIf you're interested in the Customer and Technical Support Representative role in Saint John, please apply online at www.randstad.ca. Qualified candidates will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • mont-royal, québec
    • permanent
    • $42,000 per year
    Tu désires un emploi en présentiel qui te permet de faire une multitude de tâches et d'autonomie? Tu es sympathique, tu adores donner un bon service à tes clients et tu veux un emploi permanent avec une sécurité de salaire?Voici une offre à ne pas manquer!Une compagnie spécialisée dans la radiocommunication recherche un représentant qui s'occupera de la gestion des comptes clients existants et agir comme première ligne pour toute demande des représentants externe sur la route.En tant que représentant, vous aurez à répondre aux courriels et appels de clients/leads qui désire utiliser les services de radio communication de l'entreprise. Pour ce poste, il faut avoir le gout d'apprendre, d'être sympathique et surtout avoir envie d'offrir un service de qualité. AvantagesCe que ce poste vous appporte : - Poste permanent- Petite entreprise qui offre beaucoup de flexibilité - Salaire de 42k par an- Horaire du lundi au vendredi de 8h à 17h- emplacement: Mt-Royal (métro namur)ResponsabilitésCe que vous devez accomplir : - Répondre aux appels entrants et courriels des clients désirant utiliser les services de radiocommunication de l,entreprise- Faire un suivi assidu avec les représentants externe qui eux, rencontre les clients prospects- Gérer les différents leads reçus (entre 25 à 40 leads par mois)- Procéder à des ''warm calls'' pour aller rechercher des clients existants mais non-actifs- Prendre en charge les clients prospect intéressés par les services de l'entrepriseQualificationsLes compétences requises : - Expérience en service à la clientèle, que ce soit face à face ou au telephone- Bilinguisme (anglais et francais)- Expertise dans le domaine de la radiocommunication est un atout- Être passionné par le service à la clientèle et vouloir offrir un service de qualité- Être à l'aise avec la technologie SommairePoste: représentant à la gestion de compte clientssalaire: 42 000$ par anhoraire: lundi au vendredi de 8h à 17hemplacement: Mt-Royal (métro namur)Si ce poste vous intéresse , vous pouvez nous envoyer votre cv à jour avec comme titre '' représentant b2b'' à lea.murray@randstad.caRandstad Canada s'est engagée à se doter d'un effectif compétent qui reflète la diversité de la population canadienne. Par conséquent, Randstad accueille favorablement les demandes d'emploi des femmes, des peuples autochtones, des minorités ethniques, des personnes handicapées, des personnes de toutes orientations et identités sexuelles, des minorités visibles, et d'autres personnes qui pourraient contribuer à une plus grande diversité. Randstad Canada s'est aussi engagée à instaurer des processus de sélection et un milieu de travail inclusifs et exempts d'obstacles. Si l'on communique avec vous au sujet d'une possibilité d'emploi ou pour des examens, veuillez faire part au représentant ou à votre succursale locale, en temps opportun, de vos besoins pour lesquels des mesures d'adaptation doivent être prises pour vous permettre une évaluation juste et équitable. Les renseignements reçus au sujet de mesures d'adaptation seront traités confidentiellement.Veuillez svp communiquer avec votre succursale locale pour tout commentaire sur l’équité ainsi que pour tout besoin d’accommodement.
    Tu désires un emploi en présentiel qui te permet de faire une multitude de tâches et d'autonomie? Tu es sympathique, tu adores donner un bon service à tes clients et tu veux un emploi permanent avec une sécurité de salaire?Voici une offre à ne pas manquer!Une compagnie spécialisée dans la radiocommunication recherche un représentant qui s'occupera de la gestion des comptes clients existants et agir comme première ligne pour toute demande des représentants externe sur la route.En tant que représentant, vous aurez à répondre aux courriels et appels de clients/leads qui désire utiliser les services de radio communication de l'entreprise. Pour ce poste, il faut avoir le gout d'apprendre, d'être sympathique et surtout avoir envie d'offrir un service de qualité. AvantagesCe que ce poste vous appporte : - Poste permanent- Petite entreprise qui offre beaucoup de flexibilité - Salaire de 42k par an- Horaire du lundi au vendredi de 8h à 17h- emplacement: Mt-Royal (métro namur)ResponsabilitésCe que vous devez accomplir : - Répondre aux appels entrants et courriels des clients désirant utiliser les services de radiocommunication de l,entreprise- Faire un suivi assidu avec les représentants externe qui eux, rencontre les clients prospects- Gérer les différents leads reçus (entre 25 à 40 leads par mois)- Procéder à des ''warm calls'' pour aller rechercher des clients existants mais non-actifs- Prendre en charge les clients prospect intéressés par les services de l'entrepriseQualificationsLes compétences requises : - Expérience en service à la clientèle, que ce soit face à face ou au telephone- Bilinguisme (anglais et francais)- Expertise dans le domaine de la radiocommunication est un atout- Être passionné par le service à la clientèle et vouloir offrir un service de qualité- Être à l'aise avec la technologie SommairePoste: représentant à la gestion de compte clientssalaire: 42 000$ par anhoraire: lundi au vendredi de 8h à 17hemplacement: Mt-Royal (métro namur)Si ce poste vous intéresse , vous pouvez nous envoyer votre cv à jour avec comme titre '' représentant b2b'' à lea.murray@randstad.caRandstad Canada s'est engagée à se doter d'un effectif compétent qui reflète la diversité de la population canadienne. Par conséquent, Randstad accueille favorablement les demandes d'emploi des femmes, des peuples autochtones, des minorités ethniques, des personnes handicapées, des personnes de toutes orientations et identités sexuelles, des minorités visibles, et d'autres personnes qui pourraient contribuer à une plus grande diversité. Randstad Canada s'est aussi engagée à instaurer des processus de sélection et un milieu de travail inclusifs et exempts d'obstacles. Si l'on communique avec vous au sujet d'une possibilité d'emploi ou pour des examens, veuillez faire part au représentant ou à votre succursale locale, en temps opportun, de vos besoins pour lesquels des mesures d'adaptation doivent être prises pour vous permettre une évaluation juste et équitable. Les renseignements reçus au sujet de mesures d'adaptation seront traités confidentiellement.Veuillez svp communiquer avec votre succursale locale pour tout commentaire sur l’équité ainsi que pour tout besoin d’accommodement.
    • laval, québec
    • permanent
    • $42,000 - $45,000 per year
    Are you looking for a job in a highly recognized company that takes its employees at heart across Canada? Do you want a telecommuting job that can start as quickly as possible?Are you passionate about customer service and familiar with insurance claims?Here is an opportunity not to be missed!Position: Customer Service RepresentativeSalary: 42k to 45k per yearDuration: Permanent employment with benefitsLocation: Office located in Laval, but teleworking is requested until further noticeSchedule: Monday to Friday 8:30 a.m. to 5 p.m. for a total of 37.5 hours / weekYou will have the chance to work for a company that is a leader in making road trips easier and more enjoyable.As a customer service representative, you will act as the first point of contact for operators and customersfor everything related to insurance claims. You will deal with claims resulting from bodily injury, breakage ordamage to company property / building or third party property as well as fleet claims.AdvantagesBy working for this company, you will have:A full range of social benefits (medical and dental care);• Possibility of joining a pension plan with employer contributions or a stock purchase plan;• Discounts for employees in stores and at many of our partners;• Paid leave including vacation, sick days and personal leave;• Work within a collaborative, dynamic and efficient team;• Learning opportunities to develop new skills and growprofessionally in a growing company;• Work from home - Temporarily due to COVID-19.ResponsibilitiesAs an advisor, you will have to:• Act as a resource person for operators in the event of a claim following an injurybodily injury, breakage or damage to property / company building or to third party property as wellas complaints from the vehicle fleet;• Coordinate complaint files by following established protocols (ex: invoicing and / orrefund);• Follow up with operations, customers and insurer and / or claims adjuster;• Handle telephone complaints related to customer service complaints;• Make accounting adjustments during payment;• Transfer loss reports related to theft;• Establish the amounts to be received when applicable and prepare requests for reimbursements oftobacco and lottery taxes and submit them to the various stakeholders;• Synthesize the documents necessary for the production of various statistical reports;• Respond to calls and emails;• Provide administrative support for the Insurance and Claims department;• Intervene and deal with the various stakeholders.QualificationsFor this position you must:• Have 2 to 3 years of experience in call center and customer service• Be perfectly bilingual (English and French) because you will have to take calls in both languages• Experience in the insurance industry and in claims file management and knowledge of Report Excel will be considered an asset.SummaryPosition: Customer Service RepresentativeSalary: 40 to 42k per yearDuration: Permanent employment with benefitsLocation: Office located in Laval, but teleworking is requested until further noticeSchedule: Monday to Friday 8:30 a.m. to 5 p.m. for a total of 37.5 hours / weekIf you are interested in this position, you must send us your updated CV to the following address and indicated as the title `` Customer Service Representative - Claims ''karell.fucile@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you looking for a job in a highly recognized company that takes its employees at heart across Canada? Do you want a telecommuting job that can start as quickly as possible?Are you passionate about customer service and familiar with insurance claims?Here is an opportunity not to be missed!Position: Customer Service RepresentativeSalary: 42k to 45k per yearDuration: Permanent employment with benefitsLocation: Office located in Laval, but teleworking is requested until further noticeSchedule: Monday to Friday 8:30 a.m. to 5 p.m. for a total of 37.5 hours / weekYou will have the chance to work for a company that is a leader in making road trips easier and more enjoyable.As a customer service representative, you will act as the first point of contact for operators and customersfor everything related to insurance claims. You will deal with claims resulting from bodily injury, breakage ordamage to company property / building or third party property as well as fleet claims.AdvantagesBy working for this company, you will have:A full range of social benefits (medical and dental care);• Possibility of joining a pension plan with employer contributions or a stock purchase plan;• Discounts for employees in stores and at many of our partners;• Paid leave including vacation, sick days and personal leave;• Work within a collaborative, dynamic and efficient team;• Learning opportunities to develop new skills and growprofessionally in a growing company;• Work from home - Temporarily due to COVID-19.ResponsibilitiesAs an advisor, you will have to:• Act as a resource person for operators in the event of a claim following an injurybodily injury, breakage or damage to property / company building or to third party property as wellas complaints from the vehicle fleet;• Coordinate complaint files by following established protocols (ex: invoicing and / orrefund);• Follow up with operations, customers and insurer and / or claims adjuster;• Handle telephone complaints related to customer service complaints;• Make accounting adjustments during payment;• Transfer loss reports related to theft;• Establish the amounts to be received when applicable and prepare requests for reimbursements oftobacco and lottery taxes and submit them to the various stakeholders;• Synthesize the documents necessary for the production of various statistical reports;• Respond to calls and emails;• Provide administrative support for the Insurance and Claims department;• Intervene and deal with the various stakeholders.QualificationsFor this position you must:• Have 2 to 3 years of experience in call center and customer service• Be perfectly bilingual (English and French) because you will have to take calls in both languages• Experience in the insurance industry and in claims file management and knowledge of Report Excel will be considered an asset.SummaryPosition: Customer Service RepresentativeSalary: 40 to 42k per yearDuration: Permanent employment with benefitsLocation: Office located in Laval, but teleworking is requested until further noticeSchedule: Monday to Friday 8:30 a.m. to 5 p.m. for a total of 37.5 hours / weekIf you are interested in this position, you must send us your updated CV to the following address and indicated as the title `` Customer Service Representative - Claims ''karell.fucile@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • laval, québec
    • permanent
    • $42,000 - $45,000 per year
    Vous recherchez un emploi dans une entreprise très reconnu et qui prend à cœur ses employés à travers le Canada? Vous désirez un emploi télétravail et qui peut commencer le plus rapidement possible?Vous êtes passionnés par le service à la clientèle et vous êtes familier avec les réclamations d'assurances?Voici une opportunité à ne pas manquer!Poste: Représentant au service à la clientèleSalaire: 42K à 45K par anDurée: Emploi permanent avec avantages sociaux Emplacement : Bureau situé à Laval, mais le télétravail est demandé jusqu'à nouvel ordreHoraire: lundi au vendredi de 8 h 30 à 17 h pour un total de 37,5heures/semaineVous aurez la chance de travailler pour une entreprise qui est un chef de file qu'en ta rendre les voyages en voiture plus faciles et agréables.En tant que représentant au service à la clientèle, vous aurez à agir comme premier point de contact pour les opérateurs et les clientspour tout ce qui concerne les réclamations d’assurances. Vous traiterez les réclamations suite à une blessure corporelle, bris oudommage aux biens/bâtiment de l’entreprise ou aux biens d’une tierce partie ainsi que les réclamations de la flotte automobile.AvantagesEn travaillant pour cette entreprise, vous aurez:Une gamme complète davantage sociaux (soins médicaux et dentaires) ;• Possibilité d'adhérer à un régime de retraite avec cotisations de l'employeur ou à un plan d'achat d'actions;• Rabais pour les employés en magasins et chez plusieurs de nos partenaires ;• Congés payés incluant des vacances, des jours de congé maladie et personnel ;• Travail au sein d'une équipe collaborative, dynamique et performante ;• Opportunités d'apprentissage pour développer de nouvelles compétences et évoluerprofessionnellement dans une entreprise en pleine croissance ;• Travail à domicile - Temporairement en raison de la COVID-19.ResponsabilitésEn tant que conseiller, vous aurez à:• Agir comme personne ressource pour les opérateurs en cas de réclamation suite à une blessurecorporelle, bris ou dommage aux biens/bâtiment de l’entreprise ou aux biens d’une tierce partie ainsique les réclamations de la flotte automobile;• Coordonner les dossiers de réclamation en suivant les protocoles établis (ex : facturation ouremboursement);• Exécuter le suivi auprès des opérations, clients et assureur et expert en sinistre;• Traiter les plaintes téléphoniques reliées aux réclamations des services clients;• Procéder aux ajustements comptables lors de règlement;• Transférer les rapports de pertes reliés à un vol;• Établir les montants à recevoir lorsque applicable et préparer les demandes pour les remboursements detaxes tabac et loteries et les soumettre aux différents intervenants;• Synthétiser les documents nécessaires à la production de différents rapports statistiques;• Répondre aux appels et aux courriels;• Assurer le support administratif pour le département des Assurances et Réclamations;• Intervenir et transiger avec les différents intervenants.QualificationsPour ce poste vous devez:• Avoir de 2 à 3 ans d'expérience en centre d'appel et en service à la clientèle• Être parfaitement bilingue (Anglais et Français) car vous aurez à prendre des appels dans les deux langues• Expérience dans le secteur de l’assurance et dans la gestion de dossier de réclamations et connaissance de Report Excel sera considéré comme un atout.SommairePoste: Représentant au service à la clientèleSalaire: 40000 à 42000 par anDurée: Emploi permanent avec avantages sociaux Emplacement : Bureau situé à Laval, mais le télétravail est demandé jusqu'à nouvel ordreHoraire: lundi au vendredi de 8 h 30 à 17 h pour un total de 37,5heures/semaineSi ce poste vous intéresse, vous devez nous envoyer votre cv à jour à l'adresse suivante et indiqué comme titre ''Représentant au service à la clientèle - réclamations'' karell.fucile@randstad.caRandstad Canada s'est engagée à se doter d'un effectif compétent qui reflète la diversité de la population canadienne. Par conséquent, Randstad accueille favorablement les demandes d'emploi des femmes, des peuples autochtones, des minorités ethniques, des personnes handicapées, des personnes de toutes orientations et identités sexuelles, des minorités visibles, et d'autres personnes qui pourraient contribuer à une plus grande diversité. Randstad Canada s'est aussi engagée à instaurer des processus de sélection et un milieu de travail inclusifs et exempts d'obstacles. Si l'on communique avec vous au sujet d'une possibilité d'emploi ou pour des examens, veuillez faire part au représentant ou à votre succursale locale, en temps opportun, de vos besoins pour lesquels des mesures d'adaptation doivent être prises pour vous permettre une évaluation juste et équitable. Les renseignements reçus au sujet de mesures d'adaptation seront traités confidentiellement.Veuillez svp communiquer avec votre succursale locale pour tout commentaire sur l’équité ainsi que pour tout besoin d’accommodement.
    Vous recherchez un emploi dans une entreprise très reconnu et qui prend à cœur ses employés à travers le Canada? Vous désirez un emploi télétravail et qui peut commencer le plus rapidement possible?Vous êtes passionnés par le service à la clientèle et vous êtes familier avec les réclamations d'assurances?Voici une opportunité à ne pas manquer!Poste: Représentant au service à la clientèleSalaire: 42K à 45K par anDurée: Emploi permanent avec avantages sociaux Emplacement : Bureau situé à Laval, mais le télétravail est demandé jusqu'à nouvel ordreHoraire: lundi au vendredi de 8 h 30 à 17 h pour un total de 37,5heures/semaineVous aurez la chance de travailler pour une entreprise qui est un chef de file qu'en ta rendre les voyages en voiture plus faciles et agréables.En tant que représentant au service à la clientèle, vous aurez à agir comme premier point de contact pour les opérateurs et les clientspour tout ce qui concerne les réclamations d’assurances. Vous traiterez les réclamations suite à une blessure corporelle, bris oudommage aux biens/bâtiment de l’entreprise ou aux biens d’une tierce partie ainsi que les réclamations de la flotte automobile.AvantagesEn travaillant pour cette entreprise, vous aurez:Une gamme complète davantage sociaux (soins médicaux et dentaires) ;• Possibilité d'adhérer à un régime de retraite avec cotisations de l'employeur ou à un plan d'achat d'actions;• Rabais pour les employés en magasins et chez plusieurs de nos partenaires ;• Congés payés incluant des vacances, des jours de congé maladie et personnel ;• Travail au sein d'une équipe collaborative, dynamique et performante ;• Opportunités d'apprentissage pour développer de nouvelles compétences et évoluerprofessionnellement dans une entreprise en pleine croissance ;• Travail à domicile - Temporairement en raison de la COVID-19.ResponsabilitésEn tant que conseiller, vous aurez à:• Agir comme personne ressource pour les opérateurs en cas de réclamation suite à une blessurecorporelle, bris ou dommage aux biens/bâtiment de l’entreprise ou aux biens d’une tierce partie ainsique les réclamations de la flotte automobile;• Coordonner les dossiers de réclamation en suivant les protocoles établis (ex : facturation ouremboursement);• Exécuter le suivi auprès des opérations, clients et assureur et expert en sinistre;• Traiter les plaintes téléphoniques reliées aux réclamations des services clients;• Procéder aux ajustements comptables lors de règlement;• Transférer les rapports de pertes reliés à un vol;• Établir les montants à recevoir lorsque applicable et préparer les demandes pour les remboursements detaxes tabac et loteries et les soumettre aux différents intervenants;• Synthétiser les documents nécessaires à la production de différents rapports statistiques;• Répondre aux appels et aux courriels;• Assurer le support administratif pour le département des Assurances et Réclamations;• Intervenir et transiger avec les différents intervenants.QualificationsPour ce poste vous devez:• Avoir de 2 à 3 ans d'expérience en centre d'appel et en service à la clientèle• Être parfaitement bilingue (Anglais et Français) car vous aurez à prendre des appels dans les deux langues• Expérience dans le secteur de l’assurance et dans la gestion de dossier de réclamations et connaissance de Report Excel sera considéré comme un atout.SommairePoste: Représentant au service à la clientèleSalaire: 40000 à 42000 par anDurée: Emploi permanent avec avantages sociaux Emplacement : Bureau situé à Laval, mais le télétravail est demandé jusqu'à nouvel ordreHoraire: lundi au vendredi de 8 h 30 à 17 h pour un total de 37,5heures/semaineSi ce poste vous intéresse, vous devez nous envoyer votre cv à jour à l'adresse suivante et indiqué comme titre ''Représentant au service à la clientèle - réclamations'' karell.fucile@randstad.caRandstad Canada s'est engagée à se doter d'un effectif compétent qui reflète la diversité de la population canadienne. Par conséquent, Randstad accueille favorablement les demandes d'emploi des femmes, des peuples autochtones, des minorités ethniques, des personnes handicapées, des personnes de toutes orientations et identités sexuelles, des minorités visibles, et d'autres personnes qui pourraient contribuer à une plus grande diversité. Randstad Canada s'est aussi engagée à instaurer des processus de sélection et un milieu de travail inclusifs et exempts d'obstacles. Si l'on communique avec vous au sujet d'une possibilité d'emploi ou pour des examens, veuillez faire part au représentant ou à votre succursale locale, en temps opportun, de vos besoins pour lesquels des mesures d'adaptation doivent être prises pour vous permettre une évaluation juste et équitable. Les renseignements reçus au sujet de mesures d'adaptation seront traités confidentiellement.Veuillez svp communiquer avec votre succursale locale pour tout commentaire sur l’équité ainsi que pour tout besoin d’accommodement.
    • brossard, québec
    • permanent
    • $42,000 per year
    Position: Account manager - Retail b2bSchedule: Monday to Friday 8 a.m. to 5 p.m.Location: face-to-face in BrossardSalary: $ 42,000 per yearDo you have experience with e-commerce and customer account management?This job is for you!We are looking for someone who has strong customer service skills and who wishes to provide quality service to their customers.You will be responsible for managing the accounts receivable of the various stores, and you will be in contact with the various representatives on the road. In short, you will support the sales and internal operations of the company.Advantages- Be part of a company recognized throughout the world- Office post- Day and week schedule- Comprehensive benefits- Permanent and full-time positionResponsibilities- Respond to incoming calls and emails from b2b customers with questions about the company's products and services-• Collaborate with UPS SCS regarding start / cancellation dates of orders and prioritization of shipments;• Provide daily support to the Sales / Operations / Brand departments.• Generation and analysis of reports (ATS, order status, incoming order, etc.)• Follow up with retailers and maintain open communication on any issues.• Process and track orders for promotions and / or high priority eventsQualifications-Experience in customer service over the phone is mandatory, if possible in B2B- Experience in e-commerce is an asset- Have a strong interest in retail or fashion in general- Be perfectly bilingual (English and French)- Proficiency in Microsoft Office, web software and database structure- Knowledge of SAP S4 Hana (or AFS) is an asset.- Strong problem-solving and recommendation resolution skills- Friendly, courteous, dynamic and customer service oriented;SummaryPosition: Account Manager - B2B Retail AreaSchedule: Monday to Friday 8 a.m. to 5 p.m.Location: face-to-face in BrossardSalary: $ 42,000 per yearIf you are interested in this position, please send us your updated CV with the title '' account manager '' to karell.fucile@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Position: Account manager - Retail b2bSchedule: Monday to Friday 8 a.m. to 5 p.m.Location: face-to-face in BrossardSalary: $ 42,000 per yearDo you have experience with e-commerce and customer account management?This job is for you!We are looking for someone who has strong customer service skills and who wishes to provide quality service to their customers.You will be responsible for managing the accounts receivable of the various stores, and you will be in contact with the various representatives on the road. In short, you will support the sales and internal operations of the company.Advantages- Be part of a company recognized throughout the world- Office post- Day and week schedule- Comprehensive benefits- Permanent and full-time positionResponsibilities- Respond to incoming calls and emails from b2b customers with questions about the company's products and services-• Collaborate with UPS SCS regarding start / cancellation dates of orders and prioritization of shipments;• Provide daily support to the Sales / Operations / Brand departments.• Generation and analysis of reports (ATS, order status, incoming order, etc.)• Follow up with retailers and maintain open communication on any issues.• Process and track orders for promotions and / or high priority eventsQualifications-Experience in customer service over the phone is mandatory, if possible in B2B- Experience in e-commerce is an asset- Have a strong interest in retail or fashion in general- Be perfectly bilingual (English and French)- Proficiency in Microsoft Office, web software and database structure- Knowledge of SAP S4 Hana (or AFS) is an asset.- Strong problem-solving and recommendation resolution skills- Friendly, courteous, dynamic and customer service oriented;SummaryPosition: Account Manager - B2B Retail AreaSchedule: Monday to Friday 8 a.m. to 5 p.m.Location: face-to-face in BrossardSalary: $ 42,000 per yearIf you are interested in this position, please send us your updated CV with the title '' account manager '' to karell.fucile@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • brossard, québec
    • permanent
    • $42,000 per year
    Poste: Gestionnaire de comptes - domaine du détail b2bHoraire: lundi au vendredi de 8h à 17hEmplacement: présentiel à BrossardSalaire: 42000 $ par anVous avez de l'expérience avec le commerce électronique et la gestion de compte clients? Ce poste est pour vous!Nous recherchons une personne qui détient de fortes habilités en service à la clientèle et qui désire offrir un service de qualité à ses clients. Vous serez responsable de gérer les comptes clients des différents magasins et vous serez en contact avec les différents représentants sur la route. En résumé, vous allez soutenir les ventes et les opérations internes de l'entreprise.Avantages- Faire partie d'une compagnie reconnue à travers le monde- Poste au bureau- Horaire de jour et de semaine- Avantages sociaux complets- Poste permanent et temps pleinResponsabilités- Répondre aux appels entrants et courriels des clients b2b ayant des questions sur les services et produits de l'entreprise- •Collaborer avec UPS SCS en ce qui concerne les dates de début / annulation des commandes et la hiérarchisation des envois ;•Fournir un support quotidien aux départements Ventes / Opérations / Marque.•Génération et analyse de rapports (ATS, statut de la commande, commande entrante, etc.)•Effectuer un suivi auprès des détaillants et maintenir une communication ouverte sur tous les problèmes.•Traiter et suivre les commandes de promotions et / ou d'événements hautement prioritairesQualifications-Expérience en service client au téléphone est obligatoire, si possible en B2B- Expérience en commerce électronique est un atout- Avoir un fort intérêt pour le commerce du détail ou la mode en général- Être parfaitement bilingue (Anglais et Français)- Maîtrise de Microsoft Office, des logiciels Web et de la structure de base de données - La connaissance de SAP S4 Hana (ou AFS) est un atout.- Solides compétences en résolution de problèmes et en recommandations de résolution - Amical, courtois, dynamique et orienté vers le service à la clientèle ;SommairePoste: Gestionnaire de comptes - domaine du détail b2bHoraire: lundi au vendredi de 8h à 17hEmplacement: présentiel à BrossardSalaire: 42000 $ par anSi ce poste vous intéresse, veuillez nous envoyer votre cv à jour avec comme titre ''gestionnaire de compte'' à karell.fucile@randstad.caRandstad Canada s'est engagée à se doter d'un effectif compétent qui reflète la diversité de la population canadienne. Par conséquent, Randstad accueille favorablement les demandes d'emploi des femmes, des peuples autochtones, des minorités ethniques, des personnes handicapées, des personnes de toutes orientations et identités sexuelles, des minorités visibles, et d'autres personnes qui pourraient contribuer à une plus grande diversité. Randstad Canada s'est aussi engagée à instaurer des processus de sélection et un milieu de travail inclusifs et exempts d'obstacles. Si l'on communique avec vous au sujet d'une possibilité d'emploi ou pour des examens, veuillez faire part au représentant ou à votre succursale locale, en temps opportun, de vos besoins pour lesquels des mesures d'adaptation doivent être prises pour vous permettre une évaluation juste et équitable. Les renseignements reçus au sujet de mesures d'adaptation seront traités confidentiellement.Veuillez svp communiquer avec votre succursale locale pour tout commentaire sur l’équité ainsi que pour tout besoin d’accommodement.
    Poste: Gestionnaire de comptes - domaine du détail b2bHoraire: lundi au vendredi de 8h à 17hEmplacement: présentiel à BrossardSalaire: 42000 $ par anVous avez de l'expérience avec le commerce électronique et la gestion de compte clients? Ce poste est pour vous!Nous recherchons une personne qui détient de fortes habilités en service à la clientèle et qui désire offrir un service de qualité à ses clients. Vous serez responsable de gérer les comptes clients des différents magasins et vous serez en contact avec les différents représentants sur la route. En résumé, vous allez soutenir les ventes et les opérations internes de l'entreprise.Avantages- Faire partie d'une compagnie reconnue à travers le monde- Poste au bureau- Horaire de jour et de semaine- Avantages sociaux complets- Poste permanent et temps pleinResponsabilités- Répondre aux appels entrants et courriels des clients b2b ayant des questions sur les services et produits de l'entreprise- •Collaborer avec UPS SCS en ce qui concerne les dates de début / annulation des commandes et la hiérarchisation des envois ;•Fournir un support quotidien aux départements Ventes / Opérations / Marque.•Génération et analyse de rapports (ATS, statut de la commande, commande entrante, etc.)•Effectuer un suivi auprès des détaillants et maintenir une communication ouverte sur tous les problèmes.•Traiter et suivre les commandes de promotions et / ou d'événements hautement prioritairesQualifications-Expérience en service client au téléphone est obligatoire, si possible en B2B- Expérience en commerce électronique est un atout- Avoir un fort intérêt pour le commerce du détail ou la mode en général- Être parfaitement bilingue (Anglais et Français)- Maîtrise de Microsoft Office, des logiciels Web et de la structure de base de données - La connaissance de SAP S4 Hana (ou AFS) est un atout.- Solides compétences en résolution de problèmes et en recommandations de résolution - Amical, courtois, dynamique et orienté vers le service à la clientèle ;SommairePoste: Gestionnaire de comptes - domaine du détail b2bHoraire: lundi au vendredi de 8h à 17hEmplacement: présentiel à BrossardSalaire: 42000 $ par anSi ce poste vous intéresse, veuillez nous envoyer votre cv à jour avec comme titre ''gestionnaire de compte'' à karell.fucile@randstad.caRandstad Canada s'est engagée à se doter d'un effectif compétent qui reflète la diversité de la population canadienne. Par conséquent, Randstad accueille favorablement les demandes d'emploi des femmes, des peuples autochtones, des minorités ethniques, des personnes handicapées, des personnes de toutes orientations et identités sexuelles, des minorités visibles, et d'autres personnes qui pourraient contribuer à une plus grande diversité. Randstad Canada s'est aussi engagée à instaurer des processus de sélection et un milieu de travail inclusifs et exempts d'obstacles. Si l'on communique avec vous au sujet d'une possibilité d'emploi ou pour des examens, veuillez faire part au représentant ou à votre succursale locale, en temps opportun, de vos besoins pour lesquels des mesures d'adaptation doivent être prises pour vous permettre une évaluation juste et équitable. Les renseignements reçus au sujet de mesures d'adaptation seront traités confidentiellement.Veuillez svp communiquer avec votre succursale locale pour tout commentaire sur l’équité ainsi que pour tout besoin d’accommodement.
    • montreal, québec
    • permanent
    Are you looking for growth and development within the financial industry? Are you passionate about customer service? Do you enjoy providing advice and problem-solving?If you answered "yes", then this may be the opportunity you have been looking for.I have a permanent position for you as an insurance customer service advisor, working for a very reputable firm across Canada. Using your outstanding customer service skills, as an insurance customer service advisor, your role will consist of: AdvantagesHere is a list of the advantages you can benefit from for this position as an insurance client advisor in Montreal (or Laval) -Work from home in times of pandemic (working at the Laval branch afterward or Metro Cremazie) -Equipment provided by the company: computer, keyboard, mouse, headset -Full benefits as soon as Day 1-Great opportunity for advancement within the company-Have a salary of $44,000 / year and the possibility of having a salary review every year. -Annual Bonus-Work 35 hours a week -Have a rotation schedule that you always know 2 to 3 weeks ahead of time.-Permanent position -A complete paid training course for several weeks (distance learning from 9 am to 5 pm Monday to Friday)-Review of the “Autorité des marchés financiers” offered by the companyResponsibilities-Answering incoming customer calls and delivering a great customer experience. -Being able to advise clients on the various digital solutions offered by the company and inform them of the personal property and casualty insurance component. -Focus on problem-solving and finding solutions for customers.-Being able to achieve the objectives set by offering services and acting as a brand ambassador.-Work closely with the customer service team -All other related customer service tasks QualificationsYou have what it takes to shine as an insurance client advisor: -Be fluently bilingual in both English and French. -Be able to work efficiently from home -Have a good internet network + a landline phone or a cell phone with a national plan-Be able to work from home in times of pandemic but be available to work from the office when the situation permits (within a very short distance of the Crémazie metro station or Laval). -Be available for a rotational schedule that can vary from Monday to Friday from 8 am to 8 pm and Saturday from 9 am to 4 pm (rotational schedule of 35 hours/week, which is known 2 to 3 weeks in advance) -3 to 5 years of experience in customer service, sales is a strong asset. -Be comfortable with the objectives and not afraid to cross-sell on inbound calls-Hold a DEC or BAC or an AMF attestation -Having the AMF permit is an asset, if not, the exam is paid for by the company after the 5ᵉ week of training. -A criminal record and credit check will be conducted during the process. -You will be required to pass 3 exams during your training to obtain the required insurance license.SummaryDo you have everything you need to meet the company's criteria? Are you a committed person looking for a career? Send us your CV quickly at mina.albaghdadi@randstad.ca or apply directly online.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you looking for growth and development within the financial industry? Are you passionate about customer service? Do you enjoy providing advice and problem-solving?If you answered "yes", then this may be the opportunity you have been looking for.I have a permanent position for you as an insurance customer service advisor, working for a very reputable firm across Canada. Using your outstanding customer service skills, as an insurance customer service advisor, your role will consist of: AdvantagesHere is a list of the advantages you can benefit from for this position as an insurance client advisor in Montreal (or Laval) -Work from home in times of pandemic (working at the Laval branch afterward or Metro Cremazie) -Equipment provided by the company: computer, keyboard, mouse, headset -Full benefits as soon as Day 1-Great opportunity for advancement within the company-Have a salary of $44,000 / year and the possibility of having a salary review every year. -Annual Bonus-Work 35 hours a week -Have a rotation schedule that you always know 2 to 3 weeks ahead of time.-Permanent position -A complete paid training course for several weeks (distance learning from 9 am to 5 pm Monday to Friday)-Review of the “Autorité des marchés financiers” offered by the companyResponsibilities-Answering incoming customer calls and delivering a great customer experience. -Being able to advise clients on the various digital solutions offered by the company and inform them of the personal property and casualty insurance component. -Focus on problem-solving and finding solutions for customers.-Being able to achieve the objectives set by offering services and acting as a brand ambassador.-Work closely with the customer service team -All other related customer service tasks QualificationsYou have what it takes to shine as an insurance client advisor: -Be fluently bilingual in both English and French. -Be able to work efficiently from home -Have a good internet network + a landline phone or a cell phone with a national plan-Be able to work from home in times of pandemic but be available to work from the office when the situation permits (within a very short distance of the Crémazie metro station or Laval). -Be available for a rotational schedule that can vary from Monday to Friday from 8 am to 8 pm and Saturday from 9 am to 4 pm (rotational schedule of 35 hours/week, which is known 2 to 3 weeks in advance) -3 to 5 years of experience in customer service, sales is a strong asset. -Be comfortable with the objectives and not afraid to cross-sell on inbound calls-Hold a DEC or BAC or an AMF attestation -Having the AMF permit is an asset, if not, the exam is paid for by the company after the 5ᵉ week of training. -A criminal record and credit check will be conducted during the process. -You will be required to pass 3 exams during your training to obtain the required insurance license.SummaryDo you have everything you need to meet the company's criteria? Are you a committed person looking for a career? Send us your CV quickly at mina.albaghdadi@randstad.ca or apply directly online.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • montreal, québec
    • permanent
    Êtes-vous à la recherche de croissance et de développement au sein de l'industrie financière? Vous êtes passionné par le service client ? Vous aimez donner des conseils et résoudre des problèmes?Si vous avez répondu « oui », c'est peut-être l'opportunité que vous recherchiez.J'ai un poste permanent pour vous en tant que conseiller au service à la clientèle en assurance, travaillant pour une entreprise très réputée à travers le Canada. En utilisant vos compétences exceptionnelles en service à la clientèle, en tant que conseiller au service à la clientèle en assurance, votre rôle consistera à :AvantagesVoici une liste des avantages dont tu pourras bénéficier pour ce poste conseillé client en assurance à Montréal :-Travailler de la maison en temps de pandémie (travailler à la succursale du Métro Crémazie par la suite ou encore à Laval, tu as la chance de choisir) -Équipements fournis par l’entreprise : ordinateur, clavier, souris, headset -Avantages sociaux complets dès -Grande possibilité d’avancement au sein de l’entreprise-Avoir un salaire de 44000 $ / an et la possibilité d’avoir une révision salariale toutes les années -Bonus annuel-Travailler 35 heures par semaine -Avoir un horaire de rotation que vous connaissez toujours de 2 à 3 semaines à l’avance-Poste permanent -Une formation complète de plusieurs semaines rémunérée (à distance de 9 am à 5 pm du lundi au vendredi)-Examen de l’autorité des marchés financiers offert par l’entrepriseResponsabilités-Répondre aux appels entrants des clients et offrir une expérience client remarquable -Être en mesure de conseiller les clients sur les différentes solutions digitales offertes par la compagnie et les renseigner sur le volet assurance de dommages des particuliers -Être axé sur la résolution de problème et trouver des solutions pour les clients-Être en mesure de réaliser les objectifs qui sont fixés en offrant des services et en agissant comme ambassadeur de la marque -Travailler en étroite collaboration avec l’équipe de service client -Toutes autres tâches connexes avec le service client QualificationsTu as tout ce qu’il faut pour briller en tant que conseillé client en assurance : -Être parfaitement bilingue, tant en français qu’en anglais -Être en mesure de travailler efficacement de la maison -Avoir un bon réseau internet + un téléphone à ligne fixe ou un cellulaire avec forfait national-Pouvoir travailler de la maison en temps de pandémie mais être disponible pour travailler du bureau lorsque la situation le permettra (à très courte distance du métro Crémazie) -Être disponible pour un horaire rotationnel qui peut varier du lundi au vendredi de 8 am à 8 pm et le samedi de 9 am à 4 pm (horaire en rotation de 35 heures / semaine, qui est connu de 2 à 3 semaines en avance) -Avoir de 3 à 5 ans d’expérience dans le domaine du service client, en vente un fort atout -Être à l’aise avec les objectifs et ne pas avoir peur de faire des ventes croisés lors des appels entrants-Détenir un DEC ou BAC ou une attestation de l’AMF -Avoir le permis de l’AMF est un atout, si non, l’examen est payé par l’entreprise après la 5e semaine de formation -Une vérification du dossier criminel et du crédit sera effectuée lors du processus -Tu seras appelé a passé 3 examens lors de ta formation pour obtenir la licence requise en assuranceSommaireTu as tout ce qu’il faut pour répondre aux critères de l’entreprise ? Tu es une personne engagée qui recherche une carrière ? Fais-nous rapidement parvenir ton CV à mina.albaghdadi@randstad.ca ou postule directement en ligne,Randstad Canada s'est engagée à se doter d'un effectif compétent qui reflète la diversité de la population canadienne. Par conséquent, Randstad accueille favorablement les demandes d'emploi des femmes, des peuples autochtones, des minorités ethniques, des personnes handicapées, des personnes de toutes orientations et identités sexuelles, des minorités visibles, et d'autres personnes qui pourraient contribuer à une plus grande diversité. Randstad Canada s'est aussi engagée à instaurer des processus de sélection et un milieu de travail inclusifs et exempts d'obstacles. Si l'on communique avec vous au sujet d'une possibilité d'emploi ou pour des examens, veuillez faire part au représentant ou à votre succursale locale, en temps opportun, de vos besoins pour lesquels des mesures d'adaptation doivent être prises pour vous permettre une évaluation juste et équitable. Les renseignements reçus au sujet de mesures d'adaptation seront traités confidentiellement.Veuillez svp communiquer avec votre succursale locale pour tout commentaire sur l’équité ainsi que pour tout besoin d’accommodement.
    Êtes-vous à la recherche de croissance et de développement au sein de l'industrie financière? Vous êtes passionné par le service client ? Vous aimez donner des conseils et résoudre des problèmes?Si vous avez répondu « oui », c'est peut-être l'opportunité que vous recherchiez.J'ai un poste permanent pour vous en tant que conseiller au service à la clientèle en assurance, travaillant pour une entreprise très réputée à travers le Canada. En utilisant vos compétences exceptionnelles en service à la clientèle, en tant que conseiller au service à la clientèle en assurance, votre rôle consistera à :AvantagesVoici une liste des avantages dont tu pourras bénéficier pour ce poste conseillé client en assurance à Montréal :-Travailler de la maison en temps de pandémie (travailler à la succursale du Métro Crémazie par la suite ou encore à Laval, tu as la chance de choisir) -Équipements fournis par l’entreprise : ordinateur, clavier, souris, headset -Avantages sociaux complets dès -Grande possibilité d’avancement au sein de l’entreprise-Avoir un salaire de 44000 $ / an et la possibilité d’avoir une révision salariale toutes les années -Bonus annuel-Travailler 35 heures par semaine -Avoir un horaire de rotation que vous connaissez toujours de 2 à 3 semaines à l’avance-Poste permanent -Une formation complète de plusieurs semaines rémunérée (à distance de 9 am à 5 pm du lundi au vendredi)-Examen de l’autorité des marchés financiers offert par l’entrepriseResponsabilités-Répondre aux appels entrants des clients et offrir une expérience client remarquable -Être en mesure de conseiller les clients sur les différentes solutions digitales offertes par la compagnie et les renseigner sur le volet assurance de dommages des particuliers -Être axé sur la résolution de problème et trouver des solutions pour les clients-Être en mesure de réaliser les objectifs qui sont fixés en offrant des services et en agissant comme ambassadeur de la marque -Travailler en étroite collaboration avec l’équipe de service client -Toutes autres tâches connexes avec le service client QualificationsTu as tout ce qu’il faut pour briller en tant que conseillé client en assurance : -Être parfaitement bilingue, tant en français qu’en anglais -Être en mesure de travailler efficacement de la maison -Avoir un bon réseau internet + un téléphone à ligne fixe ou un cellulaire avec forfait national-Pouvoir travailler de la maison en temps de pandémie mais être disponible pour travailler du bureau lorsque la situation le permettra (à très courte distance du métro Crémazie) -Être disponible pour un horaire rotationnel qui peut varier du lundi au vendredi de 8 am à 8 pm et le samedi de 9 am à 4 pm (horaire en rotation de 35 heures / semaine, qui est connu de 2 à 3 semaines en avance) -Avoir de 3 à 5 ans d’expérience dans le domaine du service client, en vente un fort atout -Être à l’aise avec les objectifs et ne pas avoir peur de faire des ventes croisés lors des appels entrants-Détenir un DEC ou BAC ou une attestation de l’AMF -Avoir le permis de l’AMF est un atout, si non, l’examen est payé par l’entreprise après la 5e semaine de formation -Une vérification du dossier criminel et du crédit sera effectuée lors du processus -Tu seras appelé a passé 3 examens lors de ta formation pour obtenir la licence requise en assuranceSommaireTu as tout ce qu’il faut pour répondre aux critères de l’entreprise ? Tu es une personne engagée qui recherche une carrière ? Fais-nous rapidement parvenir ton CV à mina.albaghdadi@randstad.ca ou postule directement en ligne,Randstad Canada s'est engagée à se doter d'un effectif compétent qui reflète la diversité de la population canadienne. Par conséquent, Randstad accueille favorablement les demandes d'emploi des femmes, des peuples autochtones, des minorités ethniques, des personnes handicapées, des personnes de toutes orientations et identités sexuelles, des minorités visibles, et d'autres personnes qui pourraient contribuer à une plus grande diversité. Randstad Canada s'est aussi engagée à instaurer des processus de sélection et un milieu de travail inclusifs et exempts d'obstacles. Si l'on communique avec vous au sujet d'une possibilité d'emploi ou pour des examens, veuillez faire part au représentant ou à votre succursale locale, en temps opportun, de vos besoins pour lesquels des mesures d'adaptation doivent être prises pour vous permettre une évaluation juste et équitable. Les renseignements reçus au sujet de mesures d'adaptation seront traités confidentiellement.Veuillez svp communiquer avec votre succursale locale pour tout commentaire sur l’équité ainsi que pour tout besoin d’accommodement.
    • winnipeg, manitoba
    • permanent
    • $42,000 - $50,000 per year
    Are you a French bilingual customer service representative looking to start a long career with many opportunities for growth in Downtown Vancouver? *please note that currently, you will be asked to work from home* Are you eager to learn new skills, enjoy fast-paced environments and are driven to excel and succeed? If so, great! We want to hear from you!We are currently looking for French bilingual customer service representatives to start with us January 6th at our Downtown Vancouver office. *please note that currently, you will be asked to work from home*If you:-have experience in call center, hospitality, retail, customer service AND are French bilingual - we want to hear from you today!!As a customer service representative you will service existing accounts whilst developing and maintaining excellent customer relations and rapport via phone and email.Your main duties will be:- Provide excellent customer service- Handle all inbound inquiries via phone and email.- Input customer information both efficiently and accurately- Take initiative to suggest solutions and additional products & services- Constantly keep up to date on new products, procedures and policies- Deliver 100% customer satisfaction- Communicate effectively with other departments and teamsOur hours of operations are M-F between 7:30am to 4:00pm. Please note training hours are 8:30am to 5:00pmThe screening and interview process begins for this role right away. If all of the above sounds like the perfect fit for you then please send your resume to sophie.hickles@randstad.ca You can also apply directly to this ad.We appreciate all applications sent through however please note that only shortlisted candidates will be contacted.Advantages- Competitive salary $42 - 52k depending on experience- Based in Downtown Vancouver (however currently, you will be required to work from home)- Work from home equipment provided (laptop/ computer/ headset)- Excellent opportunity for growth- Great compensation package (health benefits from day 1!)- Bonus opportunity based on quality of work- Work with an industry leader- Working in an exciting industry- Permanent, full time role- Excellent training program- Progressive & rewarding environment- Brand new modern office environment - Great working hours- January 6th start date Responsibilities- Fluently bilingual in French & English is a MUST have- Excellent communication skills both written and verbal (English & French)- Ability to work in a fast paced environment- You are driven and ambitious- Excellent customer service skills- Knowledge around finance and mortgages is an asset- Great attention to detail- Strong computer skills with the ability to adapt to new technologies- Work well as part of a team and independently- Problem solverQualifications- Fluently bilingual in French & English is a must have- Excellent communication skills both written and verbal (English & French)- Ability to work in a fast paced environment- You are driven and ambitious- Excellent customer service skills- Knowledge around finance and mortgages is an asset- Great attention to detail- Must be able to start on the given start date- Strong computer skills with the ability to adapt to new technologies- Work well as part of a team and independently- Problem solverThe screening and interview process begins for this role right away. If all of the above sounds like the perfect fit for you then please send your resume to sophie.hickles@randstad.ca You can also apply directly to this ad.We appreciate all applications sent through however please note that only shortlisted candidates will be contacted.SummaryIf you are interested in this role, please do not hesitate to apply directly or email "French Bilingual Mortgage Role":sophie.hickles@randstad.caThank you! Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you a French bilingual customer service representative looking to start a long career with many opportunities for growth in Downtown Vancouver? *please note that currently, you will be asked to work from home* Are you eager to learn new skills, enjoy fast-paced environments and are driven to excel and succeed? If so, great! We want to hear from you!We are currently looking for French bilingual customer service representatives to start with us January 6th at our Downtown Vancouver office. *please note that currently, you will be asked to work from home*If you:-have experience in call center, hospitality, retail, customer service AND are French bilingual - we want to hear from you today!!As a customer service representative you will service existing accounts whilst developing and maintaining excellent customer relations and rapport via phone and email.Your main duties will be:- Provide excellent customer service- Handle all inbound inquiries via phone and email.- Input customer information both efficiently and accurately- Take initiative to suggest solutions and additional products & services- Constantly keep up to date on new products, procedures and policies- Deliver 100% customer satisfaction- Communicate effectively with other departments and teamsOur hours of operations are M-F between 7:30am to 4:00pm. Please note training hours are 8:30am to 5:00pmThe screening and interview process begins for this role right away. If all of the above sounds like the perfect fit for you then please send your resume to sophie.hickles@randstad.ca You can also apply directly to this ad.We appreciate all applications sent through however please note that only shortlisted candidates will be contacted.Advantages- Competitive salary $42 - 52k depending on experience- Based in Downtown Vancouver (however currently, you will be required to work from home)- Work from home equipment provided (laptop/ computer/ headset)- Excellent opportunity for growth- Great compensation package (health benefits from day 1!)- Bonus opportunity based on quality of work- Work with an industry leader- Working in an exciting industry- Permanent, full time role- Excellent training program- Progressive & rewarding environment- Brand new modern office environment - Great working hours- January 6th start date Responsibilities- Fluently bilingual in French & English is a MUST have- Excellent communication skills both written and verbal (English & French)- Ability to work in a fast paced environment- You are driven and ambitious- Excellent customer service skills- Knowledge around finance and mortgages is an asset- Great attention to detail- Strong computer skills with the ability to adapt to new technologies- Work well as part of a team and independently- Problem solverQualifications- Fluently bilingual in French & English is a must have- Excellent communication skills both written and verbal (English & French)- Ability to work in a fast paced environment- You are driven and ambitious- Excellent customer service skills- Knowledge around finance and mortgages is an asset- Great attention to detail- Must be able to start on the given start date- Strong computer skills with the ability to adapt to new technologies- Work well as part of a team and independently- Problem solverThe screening and interview process begins for this role right away. If all of the above sounds like the perfect fit for you then please send your resume to sophie.hickles@randstad.ca You can also apply directly to this ad.We appreciate all applications sent through however please note that only shortlisted candidates will be contacted.SummaryIf you are interested in this role, please do not hesitate to apply directly or email "French Bilingual Mortgage Role":sophie.hickles@randstad.caThank you! Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • vancouver, british columbia
    • permanent
    Are you a French bilingual customer service representative looking to start a long career with many opportunities for growth in Downtown Vancouver? *please note that during the pandemic, you will be asked to work from home* Are you eager to learn new skills, enjoy fast-paced environments and are driven to excel and succeed? If so, great! We want to hear from you!We are currently looking for French bilingual customer service representatives to start with us January 6th at our Downtown Vancouver office. *please note that during the pandemic, you will be asked to work from home*If you:-have experience in call center, hospitality, retail, customer service AND are French bilingual - we want to hear from you today!!As a customer service representative you will service existing accounts whilst developing and maintaining excellent customer relations and rapport via phone and email.Your main duties will be:- Provide excellent customer service- Handle all inbound inquiries via phone and email.- Input customer information both efficiently and accurately- Take initiative to suggest solutions and additional products & services- Constantly keep up to date on new products, procedures and policies- Deliver 100% customer satisfaction- Communicate effectively with other departments and teams- Competitive salary, $42,000 - 50,000 depending on experience with an additional $4,000 in French language premiumOur hours of operations are M-F between 7:30am to 4:00pm. Please note training hours are 8:30am to 5:00pmThe screening and interview process begins for this role right away. If all of the above sounds like the perfect fit for you then please send your resume to sophie.hickles@randstad.ca You can also apply directly to this ad.We appreciate all applications sent through however please note that only shortlisted candidates will be contacted.Advantages- Competitive salary, $42,000 - 50,000 depending on experience with an additional $4,000 in French language premium- Based in Downtown Vancouver (however during the pandemic, you will be required to work from home)- Work from home equipment provided (laptop/ computer/ headset)- Excellent opportunity for growth- Great compensation package (health benefits from day 1!)- Bonus opportunity based on quality of work- Work with an industry leader- Working in an exciting industry- Permanent, full time role- Excellent training program- Progressive & rewarding environment- Brand new modern office environment - Great working hours- January 6th start date Responsibilities- Fluently bilingual in French & English is a MUST have- Excellent communication skills both written and verbal (English & French)- Ability to work in a fast paced environment- You are driven and ambitious- Excellent customer service skills- Knowledge around finance and mortgages is an asset- Great attention to detail- Strong computer skills with the ability to adapt to new technologies- Work well as part of a team and independently- Problem solverQualifications- Fluently bilingual in French & English is a must have- Excellent communication skills both written and verbal (English & French)- Ability to work in a fast paced environment- You are driven and ambitious- Excellent customer service skills- Knowledge around finance and mortgages is an asset- Great attention to detail- Must be able to start on the given start date- Strong computer skills with the ability to adapt to new technologies- Work well as part of a team and independently- Problem solverThe screening and interview process begins for this role right away. If all of the above sounds like the perfect fit for you then please send your resume to sophie.hickles@randstad.ca You can also apply directly to this ad.We appreciate all applications sent through however please note that only shortlisted candidates will be contacted.SummaryIf you are interested in this role, please do not hesitate to apply directly or email "French Bilingual Mortgage Role":sophie.hickles@randstad.caThank you! Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you a French bilingual customer service representative looking to start a long career with many opportunities for growth in Downtown Vancouver? *please note that during the pandemic, you will be asked to work from home* Are you eager to learn new skills, enjoy fast-paced environments and are driven to excel and succeed? If so, great! We want to hear from you!We are currently looking for French bilingual customer service representatives to start with us January 6th at our Downtown Vancouver office. *please note that during the pandemic, you will be asked to work from home*If you:-have experience in call center, hospitality, retail, customer service AND are French bilingual - we want to hear from you today!!As a customer service representative you will service existing accounts whilst developing and maintaining excellent customer relations and rapport via phone and email.Your main duties will be:- Provide excellent customer service- Handle all inbound inquiries via phone and email.- Input customer information both efficiently and accurately- Take initiative to suggest solutions and additional products & services- Constantly keep up to date on new products, procedures and policies- Deliver 100% customer satisfaction- Communicate effectively with other departments and teams- Competitive salary, $42,000 - 50,000 depending on experience with an additional $4,000 in French language premiumOur hours of operations are M-F between 7:30am to 4:00pm. Please note training hours are 8:30am to 5:00pmThe screening and interview process begins for this role right away. If all of the above sounds like the perfect fit for you then please send your resume to sophie.hickles@randstad.ca You can also apply directly to this ad.We appreciate all applications sent through however please note that only shortlisted candidates will be contacted.Advantages- Competitive salary, $42,000 - 50,000 depending on experience with an additional $4,000 in French language premium- Based in Downtown Vancouver (however during the pandemic, you will be required to work from home)- Work from home equipment provided (laptop/ computer/ headset)- Excellent opportunity for growth- Great compensation package (health benefits from day 1!)- Bonus opportunity based on quality of work- Work with an industry leader- Working in an exciting industry- Permanent, full time role- Excellent training program- Progressive & rewarding environment- Brand new modern office environment - Great working hours- January 6th start date Responsibilities- Fluently bilingual in French & English is a MUST have- Excellent communication skills both written and verbal (English & French)- Ability to work in a fast paced environment- You are driven and ambitious- Excellent customer service skills- Knowledge around finance and mortgages is an asset- Great attention to detail- Strong computer skills with the ability to adapt to new technologies- Work well as part of a team and independently- Problem solverQualifications- Fluently bilingual in French & English is a must have- Excellent communication skills both written and verbal (English & French)- Ability to work in a fast paced environment- You are driven and ambitious- Excellent customer service skills- Knowledge around finance and mortgages is an asset- Great attention to detail- Must be able to start on the given start date- Strong computer skills with the ability to adapt to new technologies- Work well as part of a team and independently- Problem solverThe screening and interview process begins for this role right away. If all of the above sounds like the perfect fit for you then please send your resume to sophie.hickles@randstad.ca You can also apply directly to this ad.We appreciate all applications sent through however please note that only shortlisted candidates will be contacted.SummaryIf you are interested in this role, please do not hesitate to apply directly or email "French Bilingual Mortgage Role":sophie.hickles@randstad.caThank you! Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • montréal-est, québec
    • permanent
    • $42,000 - $52,000 per year
    Are you a French bilingual customer service representative looking to start a long career with many opportunities for growth in Downtown Vancouver? *please note that currently, you will be asked to work from home* Are you eager to learn new skills, enjoy fast-paced environments and are driven to excel and succeed? If so, great! We want to hear from you!We are currently looking for French bilingual customer service representatives to start with us January 6th at our Downtown Vancouver office. *please note that currently, you will be asked to work from home*If you:-have experience in call center, hospitality, retail, customer service AND are French bilingual - we want to hear from you today!!As a customer service representative you will service existing accounts whilst developing and maintaining excellent customer relations and rapport via phone and email.Your main duties will be:- Provide excellent customer service- Handle all inbound inquiries via phone and email.- Input customer information both efficiently and accurately- Take initiative to suggest solutions and additional products & services- Constantly keep up to date on new products, procedures and policies- Deliver 100% customer satisfaction- Communicate effectively with other departments and teamsOur hours of operations are M-F between 7:30am to 4:00pm. Please note training hours are 8:30am to 5:00pmThe screening and interview process begins for this role right away. If all of the above sounds like the perfect fit for you then please send your resume to sophie.hickles@randstad.ca You can also apply directly to this ad.We appreciate all applications sent through however please note that only shortlisted candidates will be contacted.Advantages- Competitive salary $42 - 52k depending on experience- Based in Downtown Vancouver (however currently, you will be required to work from home)- Work from home equipment provided (laptop/ computer/ headset)- Excellent opportunity for growth- Great compensation package (health benefits from day 1!)- Bonus opportunity based on quality of work- Work with an industry leader- Working in an exciting industry- Permanent, full time role- Excellent training program- Progressive & rewarding environment- Brand new modern office environment - Great working hours- January 6th start date Responsibilities- Fluently bilingual in French & English is a MUST have- Excellent communication skills both written and verbal (English & French)- Ability to work in a fast paced environment- You are driven and ambitious- Excellent customer service skills- Knowledge around finance and mortgages is an asset- Great attention to detail- Strong computer skills with the ability to adapt to new technologies- Work well as part of a team and independently- Problem solverQualifications- Fluently bilingual in French & English is a must have- Excellent communication skills both written and verbal (English & French)- Ability to work in a fast paced environment- You are driven and ambitious- Excellent customer service skills- Knowledge around finance and mortgages is an asset- Great attention to detail- Must be able to start on the given start date- Strong computer skills with the ability to adapt to new technologies- Work well as part of a team and independently- Problem solverThe screening and interview process begins for this role right away. If all of the above sounds like the perfect fit for you then please send your resume to sophie.hickles@randstad.ca You can also apply directly to this ad.We appreciate all applications sent through however please note that only shortlisted candidates will be contacted.SummaryIf you are interested in this role, please do not hesitate to apply directly or email "French Bilingual Mortgage Role":sophie.hickles@randstad.caThank you! Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you a French bilingual customer service representative looking to start a long career with many opportunities for growth in Downtown Vancouver? *please note that currently, you will be asked to work from home* Are you eager to learn new skills, enjoy fast-paced environments and are driven to excel and succeed? If so, great! We want to hear from you!We are currently looking for French bilingual customer service representatives to start with us January 6th at our Downtown Vancouver office. *please note that currently, you will be asked to work from home*If you:-have experience in call center, hospitality, retail, customer service AND are French bilingual - we want to hear from you today!!As a customer service representative you will service existing accounts whilst developing and maintaining excellent customer relations and rapport via phone and email.Your main duties will be:- Provide excellent customer service- Handle all inbound inquiries via phone and email.- Input customer information both efficiently and accurately- Take initiative to suggest solutions and additional products & services- Constantly keep up to date on new products, procedures and policies- Deliver 100% customer satisfaction- Communicate effectively with other departments and teamsOur hours of operations are M-F between 7:30am to 4:00pm. Please note training hours are 8:30am to 5:00pmThe screening and interview process begins for this role right away. If all of the above sounds like the perfect fit for you then please send your resume to sophie.hickles@randstad.ca You can also apply directly to this ad.We appreciate all applications sent through however please note that only shortlisted candidates will be contacted.Advantages- Competitive salary $42 - 52k depending on experience- Based in Downtown Vancouver (however currently, you will be required to work from home)- Work from home equipment provided (laptop/ computer/ headset)- Excellent opportunity for growth- Great compensation package (health benefits from day 1!)- Bonus opportunity based on quality of work- Work with an industry leader- Working in an exciting industry- Permanent, full time role- Excellent training program- Progressive & rewarding environment- Brand new modern office environment - Great working hours- January 6th start date Responsibilities- Fluently bilingual in French & English is a MUST have- Excellent communication skills both written and verbal (English & French)- Ability to work in a fast paced environment- You are driven and ambitious- Excellent customer service skills- Knowledge around finance and mortgages is an asset- Great attention to detail- Strong computer skills with the ability to adapt to new technologies- Work well as part of a team and independently- Problem solverQualifications- Fluently bilingual in French & English is a must have- Excellent communication skills both written and verbal (English & French)- Ability to work in a fast paced environment- You are driven and ambitious- Excellent customer service skills- Knowledge around finance and mortgages is an asset- Great attention to detail- Must be able to start on the given start date- Strong computer skills with the ability to adapt to new technologies- Work well as part of a team and independently- Problem solverThe screening and interview process begins for this role right away. If all of the above sounds like the perfect fit for you then please send your resume to sophie.hickles@randstad.ca You can also apply directly to this ad.We appreciate all applications sent through however please note that only shortlisted candidates will be contacted.SummaryIf you are interested in this role, please do not hesitate to apply directly or email "French Bilingual Mortgage Role":sophie.hickles@randstad.caThank you! Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • boucherville, québec
    • permanent
    Vous travaillez dans le domaine du service à la clientèle depuis plusieurs années et ce domaine n'a plus de secret pour vous ? Vous avez de l'expérience en gestion et vous recherchez un nouveau défi ? Vous aimeriez travailler de la rive-sud ? Ça tombe bien nous avons un poste de gestionnaire en service à la clientèle pour vous, En tant que gestionnaire du département de service à la clientèle vous serez amené à faire la gestion d'une équipe de 8 agents. Les agents sont principalement chargés de faire la prise de commande et le service client. Voici en quoi consistera votre rôle : Poste permanent Salaire : entre 60K et 65K selon votre expérience = bonus Situé à Boucherville Avantages- Équipement fourni par l'entreprise pour le télétravail- Poste permanent et avantage sociaux complets, qui permet également un régime flexible- Salaire compétitif de 60K à 65K annuellement + bonus - Horaire de jour et de semaine (8h30 à 17h00), qui permet un meilleur équilibre travail/famille- Entreprise située sur la Rive-Sud de Montréal, Boucherville ResponsabilitésEn tant que gestionnaire d'une équipe de 8 agents en service à la clientèle : - Gestion et supervision des communications avec la clientèle - Gestion d’une équipe (évaluation, distribution des tâches, encadrement, etc.); toute formation pouvant être bénéfique à leurs apprentissages - Gestion de la base de données des clients et des produits, suivi sur les commandes et les demandes de retour - Assurer le respect des politiques et procédures ;- Gestion des dépôts (suivi des consignations et facturation), révision des soumissions- Toute autre tâche connexe.QualificationsPour vous qualifier pour ce poste : - Avoir 5 et plus d'expérience dans le domaine du service à la clientèle- Bonnes aptitudes de gestion - Bilinguisme - Être à l'aise avec logiciel ERP - Connaissances en centre d'appel - Bonne maitrise de la suite office SommaireSi ce poste vous intéresse, j'apprécierais recevoir votre candidature par courriel à karell.fucile@randstad.ca et indiqué ''Superviseur service client - Boucherville '. Vous pouvez également me contacter au 514-791-0943Au plaisir de faire votre connaissanceRandstad Canada s'est engagée à se doter d'un effectif compétent qui reflète la diversité de la population canadienne. Par conséquent, Randstad accueille favorablement les demandes d'emploi des femmes, des peuples autochtones, des minorités ethniques, des personnes handicapées, des personnes de toutes orientations et identités sexuelles, des minorités visibles, et d'autres personnes qui pourraient contribuer à une plus grande diversité. Randstad Canada s'est aussi engagée à instaurer des processus de sélection et un milieu de travail inclusifs et exempts d'obstacles. Si l'on communique avec vous au sujet d'une possibilité d'emploi ou pour des examens, veuillez faire part au représentant ou à votre succursale locale, en temps opportun, de vos besoins pour lesquels des mesures d'adaptation doivent être prises pour vous permettre une évaluation juste et équitable. Les renseignements reçus au sujet de mesures d'adaptation seront traités confidentiellement.Veuillez svp communiquer avec votre succursale locale pour tout commentaire sur l’équité ainsi que pour tout besoin d’accommodement.
    Vous travaillez dans le domaine du service à la clientèle depuis plusieurs années et ce domaine n'a plus de secret pour vous ? Vous avez de l'expérience en gestion et vous recherchez un nouveau défi ? Vous aimeriez travailler de la rive-sud ? Ça tombe bien nous avons un poste de gestionnaire en service à la clientèle pour vous, En tant que gestionnaire du département de service à la clientèle vous serez amené à faire la gestion d'une équipe de 8 agents. Les agents sont principalement chargés de faire la prise de commande et le service client. Voici en quoi consistera votre rôle : Poste permanent Salaire : entre 60K et 65K selon votre expérience = bonus Situé à Boucherville Avantages- Équipement fourni par l'entreprise pour le télétravail- Poste permanent et avantage sociaux complets, qui permet également un régime flexible- Salaire compétitif de 60K à 65K annuellement + bonus - Horaire de jour et de semaine (8h30 à 17h00), qui permet un meilleur équilibre travail/famille- Entreprise située sur la Rive-Sud de Montréal, Boucherville ResponsabilitésEn tant que gestionnaire d'une équipe de 8 agents en service à la clientèle : - Gestion et supervision des communications avec la clientèle - Gestion d’une équipe (évaluation, distribution des tâches, encadrement, etc.); toute formation pouvant être bénéfique à leurs apprentissages - Gestion de la base de données des clients et des produits, suivi sur les commandes et les demandes de retour - Assurer le respect des politiques et procédures ;- Gestion des dépôts (suivi des consignations et facturation), révision des soumissions- Toute autre tâche connexe.QualificationsPour vous qualifier pour ce poste : - Avoir 5 et plus d'expérience dans le domaine du service à la clientèle- Bonnes aptitudes de gestion - Bilinguisme - Être à l'aise avec logiciel ERP - Connaissances en centre d'appel - Bonne maitrise de la suite office SommaireSi ce poste vous intéresse, j'apprécierais recevoir votre candidature par courriel à karell.fucile@randstad.ca et indiqué ''Superviseur service client - Boucherville '. Vous pouvez également me contacter au 514-791-0943Au plaisir de faire votre connaissanceRandstad Canada s'est engagée à se doter d'un effectif compétent qui reflète la diversité de la population canadienne. Par conséquent, Randstad accueille favorablement les demandes d'emploi des femmes, des peuples autochtones, des minorités ethniques, des personnes handicapées, des personnes de toutes orientations et identités sexuelles, des minorités visibles, et d'autres personnes qui pourraient contribuer à une plus grande diversité. Randstad Canada s'est aussi engagée à instaurer des processus de sélection et un milieu de travail inclusifs et exempts d'obstacles. Si l'on communique avec vous au sujet d'une possibilité d'emploi ou pour des examens, veuillez faire part au représentant ou à votre succursale locale, en temps opportun, de vos besoins pour lesquels des mesures d'adaptation doivent être prises pour vous permettre une évaluation juste et équitable. Les renseignements reçus au sujet de mesures d'adaptation seront traités confidentiellement.Veuillez svp communiquer avec votre succursale locale pour tout commentaire sur l’équité ainsi que pour tout besoin d’accommodement.
    • boucherville, québec
    • permanent
    You have been working in the field of customer service for several years and this field has no secrets for you? You have management experience and are looking for a new challenge? You would like to work on the South Shore? Then we have a position for you as a customer service manager, As a manager in the customer service department, you will be responsible for managing a team of 8 agents. The agents are mainly responsible for taking orders and customer service. Here is what your role will consist of: Permanent position Salary: between 60K and 65K depending on your experience = bonus Located in Boucherville Advantages- Company provided equipment for telecommuting- Permanent position and full benefits, which also allows for a flexible plan- Competitive salary of 60K to 65K annually + bonus - Daytime and weekday schedule (8:30am to 5:00pm), which allows for a better work/family balance- Company located on the South Shore of Montreal, BouchervilleResponsibilitiesAs the manager of a team of 8 customer service agents: - Management and supervision of customer communications - Management of a team (evaluation, distribution of tasks, coaching, etc.); any training that may be beneficial to their learning - Management of the customer and product database, follow-up on orders and return requests - Ensure compliance with policies and procedures;- Management of deposits (consignment tracking and invoicing), review of bids- Any other related tasks.QualificationsTo qualify for this position: - Have 5 or more years of experience in the customer service field.- Good management skills - Bilingualism - Comfortable with ERP software - Knowledge in call center - Good knowledge of the office suite SummaryIf you are interested in this position, I would appreciate receiving your application by email at karell.fucile@randstad.ca and indicate ''Customer Service Supervisor - Boucherville''. You can also contact me at 514-791-0943I look forward to meeting youRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    You have been working in the field of customer service for several years and this field has no secrets for you? You have management experience and are looking for a new challenge? You would like to work on the South Shore? Then we have a position for you as a customer service manager, As a manager in the customer service department, you will be responsible for managing a team of 8 agents. The agents are mainly responsible for taking orders and customer service. Here is what your role will consist of: Permanent position Salary: between 60K and 65K depending on your experience = bonus Located in Boucherville Advantages- Company provided equipment for telecommuting- Permanent position and full benefits, which also allows for a flexible plan- Competitive salary of 60K to 65K annually + bonus - Daytime and weekday schedule (8:30am to 5:00pm), which allows for a better work/family balance- Company located on the South Shore of Montreal, BouchervilleResponsibilitiesAs the manager of a team of 8 customer service agents: - Management and supervision of customer communications - Management of a team (evaluation, distribution of tasks, coaching, etc.); any training that may be beneficial to their learning - Management of the customer and product database, follow-up on orders and return requests - Ensure compliance with policies and procedures;- Management of deposits (consignment tracking and invoicing), review of bids- Any other related tasks.QualificationsTo qualify for this position: - Have 5 or more years of experience in the customer service field.- Good management skills - Bilingualism - Comfortable with ERP software - Knowledge in call center - Good knowledge of the office suite SummaryIf you are interested in this position, I would appreciate receiving your application by email at karell.fucile@randstad.ca and indicate ''Customer Service Supervisor - Boucherville''. You can also contact me at 514-791-0943I look forward to meeting youRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • etobicoke, ontario
    • permanent
    A well-known administrator of group Benefits in Canada is looking to add Bilingual Customer Service Representatives to their Toronto team. (MUST BE FLUENT IN FRENCH & ENGLISH)Are you someone who is Independent and Driven? Do you have a positive attitude and handle stress well? Are you tech-savvy and a quick learner with attention to detail? Do you want to work from home?If you answered yes to these questions, the Bilingual Customer Service Representative (French & English) position may be a great fit for you!This is a work from home opportunity with availability to go into the Etobicoke, Barrie, or Woodbridge office if necessary.This is a permanent position. MUST be able to start January 4thWhy do you want this job?- Work From Home- Set shifts are from Monday-Friday between 8 am - 8 pm- Training is Monday to Friday 8:00 am to 4:00 pm for 2 weeks- Starting salary is $45,000- $46,000 based on experience- Work for an insurance industry leader who is continuously growing and expanding- Amazing company with mental health as a priorityWhat will you be doing?- Working in a fast-paced environment that can be stressful at times- Answering a high volume of calls and emails, between 30 -40 calls per day- Handling inquiries regarding Health/Dental Claims, Administration, and Pension plan inquiries- Providing excellent service in a timely manner to benefits holders, insurance agencies, doctors, dentists, trustee members, management and lawyers- Responding to claim inquires via phone and email with the ability to problem solve independently Who are you?- Fluently bilingual in French and English (both languages)- Previous experience in customer service or handling a high volume of customers in a call centre environment- Experience with medical and dental benefits is an asset- Previous call center experience is an asset- Tech-savvy, able to toggle between screens and navigate an online information system- Team player with the ability to work independently- Openminded- open to constructive feedback, open to asking for help and getting help from other membersIf you possess the skills we are looking for and are FLUENT BILINGUAL (FRENCH & ENGLISH) let's connect!To apply:1. Apply online!2. Send a copy of your resume directly to luda.zadorovich@randstad.ca or navpreet.sandhu@randstad.ca and mention "Bilingual Customer Service Representative Insurance"Qualified Bilingual Candidates will be Contacted (FRENCH & ENGLISH SPEAKING)Advantages- NO WEEKENDS! Set Schedule Monday - Friday- Fun and Supportive place of employment with a large focus on Mental Health- 2 Weeks Vacation- Group Benefits and Pension Plan- Discounted Gym Membership, Lunch and Learns and much more!Responsibilities- Working in a fast-paced environment that can be stressful at times- Answering a high volume of calls and emails, between 30 -40 calls per day- Handling inquiries regarding Health/Dental Claims, Administration and Pension plan inquiries- Providing excellent service in a timely manner to benefits holders, insurance agencies, doctors, dentists, trustee members, management and lawyers- Responding to claim inquires via phone and email with ability so problem solve independently Qualifications- MUST be able to start January 4th Fully fluent in written and spoken English AND French- Experience in a customer service or call centre- Knowledge of Microsoft Word and Excel for data entry and document creation - Experience in answering in-bound client requests- Experience working in benefits administration would be considered an asset- Experience in third party benefits administration would be considered an assetSummaryIf you possess the skills we are looking for and are FLUENT BILINGUAL (FRENCH & ENGLISH) let's connect!To apply:1. Apply online!2. Send a copy of your resume directly to e luda.zadorovich@randstad.ca or navpreet.sandhu@randstad.ca and mention "Bilingual Customer Service Representative Insurance"Qualified Bilingual Candidates will be Contacted (FRENCH & ENGLISH SPEAKING)Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    A well-known administrator of group Benefits in Canada is looking to add Bilingual Customer Service Representatives to their Toronto team. (MUST BE FLUENT IN FRENCH & ENGLISH)Are you someone who is Independent and Driven? Do you have a positive attitude and handle stress well? Are you tech-savvy and a quick learner with attention to detail? Do you want to work from home?If you answered yes to these questions, the Bilingual Customer Service Representative (French & English) position may be a great fit for you!This is a work from home opportunity with availability to go into the Etobicoke, Barrie, or Woodbridge office if necessary.This is a permanent position. MUST be able to start January 4thWhy do you want this job?- Work From Home- Set shifts are from Monday-Friday between 8 am - 8 pm- Training is Monday to Friday 8:00 am to 4:00 pm for 2 weeks- Starting salary is $45,000- $46,000 based on experience- Work for an insurance industry leader who is continuously growing and expanding- Amazing company with mental health as a priorityWhat will you be doing?- Working in a fast-paced environment that can be stressful at times- Answering a high volume of calls and emails, between 30 -40 calls per day- Handling inquiries regarding Health/Dental Claims, Administration, and Pension plan inquiries- Providing excellent service in a timely manner to benefits holders, insurance agencies, doctors, dentists, trustee members, management and lawyers- Responding to claim inquires via phone and email with the ability to problem solve independently Who are you?- Fluently bilingual in French and English (both languages)- Previous experience in customer service or handling a high volume of customers in a call centre environment- Experience with medical and dental benefits is an asset- Previous call center experience is an asset- Tech-savvy, able to toggle between screens and navigate an online information system- Team player with the ability to work independently- Openminded- open to constructive feedback, open to asking for help and getting help from other membersIf you possess the skills we are looking for and are FLUENT BILINGUAL (FRENCH & ENGLISH) let's connect!To apply:1. Apply online!2. Send a copy of your resume directly to luda.zadorovich@randstad.ca or navpreet.sandhu@randstad.ca and mention "Bilingual Customer Service Representative Insurance"Qualified Bilingual Candidates will be Contacted (FRENCH & ENGLISH SPEAKING)Advantages- NO WEEKENDS! Set Schedule Monday - Friday- Fun and Supportive place of employment with a large focus on Mental Health- 2 Weeks Vacation- Group Benefits and Pension Plan- Discounted Gym Membership, Lunch and Learns and much more!Responsibilities- Working in a fast-paced environment that can be stressful at times- Answering a high volume of calls and emails, between 30 -40 calls per day- Handling inquiries regarding Health/Dental Claims, Administration and Pension plan inquiries- Providing excellent service in a timely manner to benefits holders, insurance agencies, doctors, dentists, trustee members, management and lawyers- Responding to claim inquires via phone and email with ability so problem solve independently Qualifications- MUST be able to start January 4th Fully fluent in written and spoken English AND French- Experience in a customer service or call centre- Knowledge of Microsoft Word and Excel for data entry and document creation - Experience in answering in-bound client requests- Experience working in benefits administration would be considered an asset- Experience in third party benefits administration would be considered an assetSummaryIf you possess the skills we are looking for and are FLUENT BILINGUAL (FRENCH & ENGLISH) let's connect!To apply:1. Apply online!2. Send a copy of your resume directly to e luda.zadorovich@randstad.ca or navpreet.sandhu@randstad.ca and mention "Bilingual Customer Service Representative Insurance"Qualified Bilingual Candidates will be Contacted (FRENCH & ENGLISH SPEAKING)Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • brandon, manitoba
    • permanent
    • $15.00 per hour
    Are you a customer service representative looking for a new opportunity within the retail/fashion space? Do you value customers and provide a high level of customer service? If so, then we may have the role for you. We are currently looking for a customer service representative (call center representative) to join our team, working from home permanently in Manitoba or Saskatchewan. This role is a full time permanent position with an ASAP start date. **Please note, this role is working from home permanently in Manitoba or Saskatchewan and will require a hard-wired Internet connection (via an Ethernet and/or LAN cable)**The main responsibilities of this role is to respond to all customer and client inquiries via inbound phone. Other duties include but are not limited to:-- Answer all customer questions in an efficient and timely manner whilst building rapport over the phone and via email- Provide a high level of product knowledge to help resolve any issues or concerns- Order management including processing PO's and creating invoices- Meet all internal targets / call center KPIs- Liaise with all other internal departments to help provide an excellent customer experience - Handle any and all escalations - Administrative duties as requiredPlease note this is a full time position, requiring fully open availability 24/7. You will be scheduled to work 42.5 hours a week, 5 days a week. There is a lot of optional overtime if desired.If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application!Whilst we appreciate all applications, only qualified candidates will be contacted.Advantages- Work with a company with an excellent culture - Guaranteed 42.5 hours a week- Permanently working from home from Manitoba and/or Saskatchewan- Full time permanent role- ASAP start date- Working as part of a super friendly and cohesive team- $15.00/hourly - Equipment provided- Accumulate vacation from the 3rd month of hiring- Immediate access to medical care service- Social benefits after 6 months (medication, dental, vision, life insurance plans and travel) - Work attendance bonus of $ 500 for 6 months of continuous service (conditions apply)Responsibilities- Answer all customer questions in an efficient and timely manner whilst building rapport over the phone and via email- Provide a high level of product knowledge to help resolve any issues or concerns- Order management including processing PO's and creating invoices- Meet all internal targets / call center KPIs- Liaise with all other internal departments to help provide an excellent customer experience - Handle any and all escalations - Administrative duties as requiredQualifications- A minimum of 2 years in a customer service orientated role- Call center / contact center work experience is an asset- Excellent communication skills both written and verbal- Great computer skills including- Well organized and motivated- Must be comfortable working from home permanently in Manitoba or SaskatchewanSummaryThe main responsibilities of this role is to respond to all customer and client inquiries via inbound phone If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application!Whilst we appreciate all applications, only qualified candidates will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you a customer service representative looking for a new opportunity within the retail/fashion space? Do you value customers and provide a high level of customer service? If so, then we may have the role for you. We are currently looking for a customer service representative (call center representative) to join our team, working from home permanently in Manitoba or Saskatchewan. This role is a full time permanent position with an ASAP start date. **Please note, this role is working from home permanently in Manitoba or Saskatchewan and will require a hard-wired Internet connection (via an Ethernet and/or LAN cable)**The main responsibilities of this role is to respond to all customer and client inquiries via inbound phone. Other duties include but are not limited to:-- Answer all customer questions in an efficient and timely manner whilst building rapport over the phone and via email- Provide a high level of product knowledge to help resolve any issues or concerns- Order management including processing PO's and creating invoices- Meet all internal targets / call center KPIs- Liaise with all other internal departments to help provide an excellent customer experience - Handle any and all escalations - Administrative duties as requiredPlease note this is a full time position, requiring fully open availability 24/7. You will be scheduled to work 42.5 hours a week, 5 days a week. There is a lot of optional overtime if desired.If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application!Whilst we appreciate all applications, only qualified candidates will be contacted.Advantages- Work with a company with an excellent culture - Guaranteed 42.5 hours a week- Permanently working from home from Manitoba and/or Saskatchewan- Full time permanent role- ASAP start date- Working as part of a super friendly and cohesive team- $15.00/hourly - Equipment provided- Accumulate vacation from the 3rd month of hiring- Immediate access to medical care service- Social benefits after 6 months (medication, dental, vision, life insurance plans and travel) - Work attendance bonus of $ 500 for 6 months of continuous service (conditions apply)Responsibilities- Answer all customer questions in an efficient and timely manner whilst building rapport over the phone and via email- Provide a high level of product knowledge to help resolve any issues or concerns- Order management including processing PO's and creating invoices- Meet all internal targets / call center KPIs- Liaise with all other internal departments to help provide an excellent customer experience - Handle any and all escalations - Administrative duties as requiredQualifications- A minimum of 2 years in a customer service orientated role- Call center / contact center work experience is an asset- Excellent communication skills both written and verbal- Great computer skills including- Well organized and motivated- Must be comfortable working from home permanently in Manitoba or SaskatchewanSummaryThe main responsibilities of this role is to respond to all customer and client inquiries via inbound phone If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application!Whilst we appreciate all applications, only qualified candidates will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • north york, ontario
    • contract
    Randstad is Hiring a Call Center and Customer Service Representative for a company in the in the Greater Toronto area!Do you want to pursue a career in call center? Do you enjoy interacting with customers? Do you speak English fluently? Are you full-time available?If you answered "yes" to any of the above, then this opportunity is for you!This is your opportunity to work in a TOP growing call center in Canada, utilize your experience, and enjoy working in a rich culture!Full time and long term opportunity starting as of December 13, 2021Industry: Professional Services (Financial, HR, and Healthcare)Pay rate:- $17.50/hour What(Job title)?- Call Center and Customer Service Representative (Inbound Calls)Where?- Work from home (Must be in the greater Toronto area)When?- Training starts December 13, 2021Hours of Operation:Monday - Friday8 AM to 8 PM (May be slightly different due to time zones)Advantages- One of the fastest growing call centres in Canada- Opportunity to expand your experience in call center/customer service experience- Great work culture & work/life balance- Ongoing coaching, career progression, rewards and recognition, performance bonuses, and community involvement opportunities.Responsibilities- Handling a high volume of customer inbound- Answer questions, provide education, and solve HR and financial issues related to the customer's health care benefits, and retirement plans, leaves of absence, payroll, etc.-Processing transactions such as health enrollments, tax and direct deposit updates, etc.-Leveraging your computer navigation skills to navigate a robust set of tools/systems-Creating and updating files in the database and communicating with third parties to research and assist the customer with updates or inquiries.Qualifications- A minimum of 2 to 4 years of experience in customer service- Excellent English communication skills - Good computer and system navigation skills - Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment - Must be able to pass a criminal background check - Prefer to have worked either HR, Financial, or Health Care Industry SummaryCall Center and Customer Service Representative Pay rate: $17.5/hour Start date: December 13, 2021Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Randstad is Hiring a Call Center and Customer Service Representative for a company in the in the Greater Toronto area!Do you want to pursue a career in call center? Do you enjoy interacting with customers? Do you speak English fluently? Are you full-time available?If you answered "yes" to any of the above, then this opportunity is for you!This is your opportunity to work in a TOP growing call center in Canada, utilize your experience, and enjoy working in a rich culture!Full time and long term opportunity starting as of December 13, 2021Industry: Professional Services (Financial, HR, and Healthcare)Pay rate:- $17.50/hour What(Job title)?- Call Center and Customer Service Representative (Inbound Calls)Where?- Work from home (Must be in the greater Toronto area)When?- Training starts December 13, 2021Hours of Operation:Monday - Friday8 AM to 8 PM (May be slightly different due to time zones)Advantages- One of the fastest growing call centres in Canada- Opportunity to expand your experience in call center/customer service experience- Great work culture & work/life balance- Ongoing coaching, career progression, rewards and recognition, performance bonuses, and community involvement opportunities.Responsibilities- Handling a high volume of customer inbound- Answer questions, provide education, and solve HR and financial issues related to the customer's health care benefits, and retirement plans, leaves of absence, payroll, etc.-Processing transactions such as health enrollments, tax and direct deposit updates, etc.-Leveraging your computer navigation skills to navigate a robust set of tools/systems-Creating and updating files in the database and communicating with third parties to research and assist the customer with updates or inquiries.Qualifications- A minimum of 2 to 4 years of experience in customer service- Excellent English communication skills - Good computer and system navigation skills - Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment - Must be able to pass a criminal background check - Prefer to have worked either HR, Financial, or Health Care Industry SummaryCall Center and Customer Service Representative Pay rate: $17.5/hour Start date: December 13, 2021Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • winnipeg, manitoba
    • contract
    Randstad is Hiring a Call Center and Customer Service Representative for a company in Manitoba. Do you want to pursue a career in call center? Do you enjoy interacting with customers? Do you speak English fluently? Are you full-time available?If you answered "yes" to any of the above, then this opportunity is for you!This is your opportunity to work in a TOP growing call center in Canada, utilize your experience, and enjoy working in a rich culture!Full time and long term opportunity starting as of December 13, 2021Industry: professional services (Financial, HR, and Healthcare)Pay rate:- $15/hour What(Job title)?- Call Center and Customer Service Representative (Inbound Calls)Where?- Work from home (Must be in Manitoba)When?- Training starts December 13, 2021Hours of Operation:Monday - Friday 8am - 8pm ESTAdvantages- One of the fastest growing call centres in Canada- Opportunity to expand your experience in call center/customer service experience- Great work culture & work/life balance- Ongoing coaching, career progression, rewards and recognition, performance bonuses, and community involvement opportunities.Responsibilities-Handling a high volume of customer inbound- Answer questions, provide education, and solve HR and financial issues related to the customer's health care benefits, and retirement plans, leaves of absence, payroll, etc-Processing transactions such as health enrollments, tax and direct deposit updates, etc-Leveraging your computer navigation skills to navigate a robust set of tools/systems-Creating and updating files in the database and communicating with third parties to research and assist the customer with updates or inquiries.Qualifications- A minimum of 2 to 4 years of experience in customer service- Excellent English communication skills - Good computer and system navigation skills - Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment - Must be able to pass a criminal background check - Prefer to have worked either HR, Financial, or Health Care Industry SummaryCall Center and Customer Service Representative Pay rate: $15/hour Start date: December 13, 2021Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Randstad is Hiring a Call Center and Customer Service Representative for a company in Manitoba. Do you want to pursue a career in call center? Do you enjoy interacting with customers? Do you speak English fluently? Are you full-time available?If you answered "yes" to any of the above, then this opportunity is for you!This is your opportunity to work in a TOP growing call center in Canada, utilize your experience, and enjoy working in a rich culture!Full time and long term opportunity starting as of December 13, 2021Industry: professional services (Financial, HR, and Healthcare)Pay rate:- $15/hour What(Job title)?- Call Center and Customer Service Representative (Inbound Calls)Where?- Work from home (Must be in Manitoba)When?- Training starts December 13, 2021Hours of Operation:Monday - Friday 8am - 8pm ESTAdvantages- One of the fastest growing call centres in Canada- Opportunity to expand your experience in call center/customer service experience- Great work culture & work/life balance- Ongoing coaching, career progression, rewards and recognition, performance bonuses, and community involvement opportunities.Responsibilities-Handling a high volume of customer inbound- Answer questions, provide education, and solve HR and financial issues related to the customer's health care benefits, and retirement plans, leaves of absence, payroll, etc-Processing transactions such as health enrollments, tax and direct deposit updates, etc-Leveraging your computer navigation skills to navigate a robust set of tools/systems-Creating and updating files in the database and communicating with third parties to research and assist the customer with updates or inquiries.Qualifications- A minimum of 2 to 4 years of experience in customer service- Excellent English communication skills - Good computer and system navigation skills - Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment - Must be able to pass a criminal background check - Prefer to have worked either HR, Financial, or Health Care Industry SummaryCall Center and Customer Service Representative Pay rate: $15/hour Start date: December 13, 2021Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • montreal, québec
    • permanent
    Are you looking for a new challenge in customer service? Are you interested in a career in the transportation sector?Are you looking to join a local, dynamic, growing company that fosters the personal development of individuals, within a team dynamic, and offers stimulating career opportunities?Our client, a leader in intermodal transportation to Newfoundland and Labrador, is looking to hire a Customer Service Representative for their downtown Montreal office.Advantages- Company recognized in its sector of activity;- 3 weeks of vacations ;- 37.5 h / week (face-to-face training then hybridisation)- Stable and human team;- Insurances;- Competitive salary scale according to experience;Responsibilities- Process customer orders quickly and efficiently. Take customer reservations by phone, fax and email- Answer customer questions regarding equipment availability, pick-up, delivery, etc. Provide information to customers on company services (e.g. navigation, schedules, type of equipment)- Follow up on reservations when required. Investigate customer complaints to help determine potential service failures- Resolve problems with the help of dispatchers and other departments-Communicate with motor carriers to track reservations when required- Scan all customer documents related to reservations;- Direct the customer to the appropriate department regarding pricing, billing, etc.- Perform any other related duties as requiredQualifications- High school diploma or other combination of experience and education deemed equivalent- Experience in customer service- Experience in the transportation field (an asset)- Bilingualism (French and English)SummaryAre you interested in this position? Please send your application by email to gregory.milhau@randstad.ca, stephanie.desgagnes@randstad.ca or meriem.ghoul@randstad.ca and we will contact you shortly if your profile matches the criteria.We look forward to speaking with you.Human Forward !Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you looking for a new challenge in customer service? Are you interested in a career in the transportation sector?Are you looking to join a local, dynamic, growing company that fosters the personal development of individuals, within a team dynamic, and offers stimulating career opportunities?Our client, a leader in intermodal transportation to Newfoundland and Labrador, is looking to hire a Customer Service Representative for their downtown Montreal office.Advantages- Company recognized in its sector of activity;- 3 weeks of vacations ;- 37.5 h / week (face-to-face training then hybridisation)- Stable and human team;- Insurances;- Competitive salary scale according to experience;Responsibilities- Process customer orders quickly and efficiently. Take customer reservations by phone, fax and email- Answer customer questions regarding equipment availability, pick-up, delivery, etc. Provide information to customers on company services (e.g. navigation, schedules, type of equipment)- Follow up on reservations when required. Investigate customer complaints to help determine potential service failures- Resolve problems with the help of dispatchers and other departments-Communicate with motor carriers to track reservations when required- Scan all customer documents related to reservations;- Direct the customer to the appropriate department regarding pricing, billing, etc.- Perform any other related duties as requiredQualifications- High school diploma or other combination of experience and education deemed equivalent- Experience in customer service- Experience in the transportation field (an asset)- Bilingualism (French and English)SummaryAre you interested in this position? Please send your application by email to gregory.milhau@randstad.ca, stephanie.desgagnes@randstad.ca or meriem.ghoul@randstad.ca and we will contact you shortly if your profile matches the criteria.We look forward to speaking with you.Human Forward !Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • montreal, québec
    • permanent
    Vous recherchez un nouveau défi en service à la clientèle ? Une carrière dans le secteur du transport vous tente ?Est-ce que vous cherchez à rejoindre une entreprise locale, dynamique, en pleine croissance, qui favorise le développement personnel des individus, à l’intérieur d’une dynamique d’équipe, et offrant des perspectives de carrière stimulantes?Notre client, chef de file du transport intermodal vers Terre-Neuve-et-Labrador, cherche à embaucher, un ou une Représentant(e) au service à la clientèle pour leur bureau du centre-ville Montréal.Avantages- Entreprise reconnue dans son secteur d'activité ;- 3 semaines de congés ;- 37,5 h / semaine (formation en présentiel puis hybridation ;- Équipe stable et humaine ;- Assurances ;- Échelle salariale compétitive en fonction de l'expérience ;Responsabilités- Traiter les commandes des clients rapidement et efficacement. Prendre les réservations des clients par téléphone, fax et courriel- Répondre aux questions des clients concernant la disponibilité des équipements, le ramassage, la livraison, etc. Fournir de l’information aux clients sur les services de la compagnie (par exemple : la navigation, les horaires, le type d’équipement)- Procéder au suivi des réservations lorsque requis. Enquêter sur les plaintes des clients pour aider à déterminer les éventuelles défaillances au niveau des services- Résoudre les problèmes avec l’aide des répartiteurs et des autres départements-Communiquer avec les transporteurs routiers pour retracer les réservations lorsque requis- Numériser tous les documents des clients en ce qui a trait aux réservations;- Diriger le client vers le département approprié en ce qui concerne les prix, la facturation, etc.- Effectuer toute autre tâche connexe, tel que requisQualifications- Diplôme d’études secondaires ou toute autre combinaison d’expérience et de formation jugée équivalente- Expérience dans le service à la clientèle- Expérience dans le domaine du transport (un atout)- Bilinguisme (Français et Anglais)SommaireCe poste vous intéresse ? Veuillez envoyer votre candidature par courriel à gregory.milhau@randstad.ca, stephanie.desgagnes@randstad.ca ou meriem.ghoul@randstad.ca et nous vous contacterons rapidement si votre profil correspond aux critères.Au plaisir de vous parler.L'humain en tête!Randstad Canada s'est engagée à se doter d'un effectif compétent qui reflète la diversité de la population canadienne. Par conséquent, Randstad accueille favorablement les demandes d'emploi des femmes, des peuples autochtones, des minorités ethniques, des personnes handicapées, des personnes de toutes orientations et identités sexuelles, des minorités visibles, et d'autres personnes qui pourraient contribuer à une plus grande diversité. Randstad Canada s'est aussi engagée à instaurer des processus de sélection et un milieu de travail inclusifs et exempts d'obstacles. Si l'on communique avec vous au sujet d'une possibilité d'emploi ou pour des examens, veuillez faire part au représentant ou à votre succursale locale, en temps opportun, de vos besoins pour lesquels des mesures d'adaptation doivent être prises pour vous permettre une évaluation juste et équitable. Les renseignements reçus au sujet de mesures d'adaptation seront traités confidentiellement.Veuillez svp communiquer avec votre succursale locale pour tout commentaire sur l’équité ainsi que pour tout besoin d’accommodement.
    Vous recherchez un nouveau défi en service à la clientèle ? Une carrière dans le secteur du transport vous tente ?Est-ce que vous cherchez à rejoindre une entreprise locale, dynamique, en pleine croissance, qui favorise le développement personnel des individus, à l’intérieur d’une dynamique d’équipe, et offrant des perspectives de carrière stimulantes?Notre client, chef de file du transport intermodal vers Terre-Neuve-et-Labrador, cherche à embaucher, un ou une Représentant(e) au service à la clientèle pour leur bureau du centre-ville Montréal.Avantages- Entreprise reconnue dans son secteur d'activité ;- 3 semaines de congés ;- 37,5 h / semaine (formation en présentiel puis hybridation ;- Équipe stable et humaine ;- Assurances ;- Échelle salariale compétitive en fonction de l'expérience ;Responsabilités- Traiter les commandes des clients rapidement et efficacement. Prendre les réservations des clients par téléphone, fax et courriel- Répondre aux questions des clients concernant la disponibilité des équipements, le ramassage, la livraison, etc. Fournir de l’information aux clients sur les services de la compagnie (par exemple : la navigation, les horaires, le type d’équipement)- Procéder au suivi des réservations lorsque requis. Enquêter sur les plaintes des clients pour aider à déterminer les éventuelles défaillances au niveau des services- Résoudre les problèmes avec l’aide des répartiteurs et des autres départements-Communiquer avec les transporteurs routiers pour retracer les réservations lorsque requis- Numériser tous les documents des clients en ce qui a trait aux réservations;- Diriger le client vers le département approprié en ce qui concerne les prix, la facturation, etc.- Effectuer toute autre tâche connexe, tel que requisQualifications- Diplôme d’études secondaires ou toute autre combinaison d’expérience et de formation jugée équivalente- Expérience dans le service à la clientèle- Expérience dans le domaine du transport (un atout)- Bilinguisme (Français et Anglais)SommaireCe poste vous intéresse ? Veuillez envoyer votre candidature par courriel à gregory.milhau@randstad.ca, stephanie.desgagnes@randstad.ca ou meriem.ghoul@randstad.ca et nous vous contacterons rapidement si votre profil correspond aux critères.Au plaisir de vous parler.L'humain en tête!Randstad Canada s'est engagée à se doter d'un effectif compétent qui reflète la diversité de la population canadienne. Par conséquent, Randstad accueille favorablement les demandes d'emploi des femmes, des peuples autochtones, des minorités ethniques, des personnes handicapées, des personnes de toutes orientations et identités sexuelles, des minorités visibles, et d'autres personnes qui pourraient contribuer à une plus grande diversité. Randstad Canada s'est aussi engagée à instaurer des processus de sélection et un milieu de travail inclusifs et exempts d'obstacles. Si l'on communique avec vous au sujet d'une possibilité d'emploi ou pour des examens, veuillez faire part au représentant ou à votre succursale locale, en temps opportun, de vos besoins pour lesquels des mesures d'adaptation doivent être prises pour vous permettre une évaluation juste et équitable. Les renseignements reçus au sujet de mesures d'adaptation seront traités confidentiellement.Veuillez svp communiquer avec votre succursale locale pour tout commentaire sur l’équité ainsi que pour tout besoin d’accommodement.
    • montreal, québec
    • permanent
    Vous recherchez un nouveau défi administratif ? Une carrière dans le domaine du service à la clientèle - admin /RH vous tente ?Est-ce que vous cherchez à rejoindre une organisation qui favorise le développement personnel des individus, à l’intérieur d’une dynamique d’équipe, et offrant des perspectives de carrière stimulantes?Notre client, un des fournisseurs principaux en vérification d’antécédents, cherche à embaucher, un agent de vérification pour leur bureau du centre-ville Montréal.Avantages- 37, 5 h ;- 2 semaines de congés ;- Assurances ;- REER;- Télétravail (hybridation) ;- Équipe stable et humaine ;- Échelle salariale compétitive en fonction de l'expérience ;- Organisation de 5@7, événements collaboratifs, etc.- Matériel informatique fourni (nécessite une bonne connexion internet pour l'utilisation de la téléphonie I.P)Responsabilités- Comprendre clairement la nature et les limites du mandat donné par le client;- Obtenir les documents de consentement nécessaires à la vérification demandée;- Effectuer le travail de vérification en utilisant les outils disponibles et se tenir informé des nouveaux services, des procédures et des lois applicables- Effectuer un suivi régulier en fonction des besoins des clients et répondre à leurs questions dans les délais;- Fournir les résultats aux clients selon la procédure établie et proposer d'autres pistes de recherche, si nécessaire;- Respecter les délais de services aux clients;- Effectuer des appels sortants et répondre aux appels entrants pour compléter les vérifications;- Veiller au respect des normes de l'entreprise en matière de respect de la vie privée et de sécurité- Travailler avec les membres de l'équipe pour assurer un excellent service à la clientèle;- Comprendre et appliquer la politique de résolution des problèmes ("processus d'escalade") si nécessaire;- Se référer au chef d'équipe pour obtenir des conseils, des réponses à leurs questions et les informer de toute situation problématique;- Effectuer toute autre tâche pouvant lui être assignée par un de ses superviseurs;QualificationsConnaissances et formation- Diplôme d’études secondaires (DES);- Bilinguisme (français et anglais);- Une troisième lange (un atout);- Capacité de frappe (vitesse de frappe minimale) - 30 mots par minuteExpérience et compétences- Un minimum d'un an d'expérience dans le service à la clientèle;- Excellentes connaissances informatiques, du web, d'une base de données conventionnelle ou d'un autre outil permettant de réaliser des audits;- Fortes capacités d'organisation, autonomie, souci du détail;- Capacité à communiquer clairement les résultats de la recherche;- Bonnes aptitudes à la communication orale et écrite;- Aptitude à travailler à la fois en équipe et individuellement;- Capacité à travailler dans un environnement changeant;SommaireCe poste vous intéresse ? Veuillez envoyer votre candidature par courriel à gregory.milhau@randstad.ca et stephanie.desgagnes@randstad.ca et nous vous contacterons rapidement si votre profil correspond aux critères.Au plaisir de vous parler.L'humain en tête!Randstad Canada s'est engagée à se doter d'un effectif compétent qui reflète la diversité de la population canadienne. Par conséquent, Randstad accueille favorablement les demandes d'emploi des femmes, des peuples autochtones, des minorités ethniques, des personnes handicapées, des personnes de toutes orientations et identités sexuelles, des minorités visibles, et d'autres personnes qui pourraient contribuer à une plus grande diversité. Randstad Canada s'est aussi engagée à instaurer des processus de sélection et un milieu de travail inclusifs et exempts d'obstacles. Si l'on communique avec vous au sujet d'une possibilité d'emploi ou pour des examens, veuillez faire part au représentant ou à votre succursale locale, en temps opportun, de vos besoins pour lesquels des mesures d'adaptation doivent être prises pour vous permettre une évaluation juste et équitable. Les renseignements reçus au sujet de mesures d'adaptation seront traités confidentiellement.Veuillez svp communiquer avec votre succursale locale pour tout commentaire sur l’équité ainsi que pour tout besoin d’accommodement.
    Vous recherchez un nouveau défi administratif ? Une carrière dans le domaine du service à la clientèle - admin /RH vous tente ?Est-ce que vous cherchez à rejoindre une organisation qui favorise le développement personnel des individus, à l’intérieur d’une dynamique d’équipe, et offrant des perspectives de carrière stimulantes?Notre client, un des fournisseurs principaux en vérification d’antécédents, cherche à embaucher, un agent de vérification pour leur bureau du centre-ville Montréal.Avantages- 37, 5 h ;- 2 semaines de congés ;- Assurances ;- REER;- Télétravail (hybridation) ;- Équipe stable et humaine ;- Échelle salariale compétitive en fonction de l'expérience ;- Organisation de 5@7, événements collaboratifs, etc.- Matériel informatique fourni (nécessite une bonne connexion internet pour l'utilisation de la téléphonie I.P)Responsabilités- Comprendre clairement la nature et les limites du mandat donné par le client;- Obtenir les documents de consentement nécessaires à la vérification demandée;- Effectuer le travail de vérification en utilisant les outils disponibles et se tenir informé des nouveaux services, des procédures et des lois applicables- Effectuer un suivi régulier en fonction des besoins des clients et répondre à leurs questions dans les délais;- Fournir les résultats aux clients selon la procédure établie et proposer d'autres pistes de recherche, si nécessaire;- Respecter les délais de services aux clients;- Effectuer des appels sortants et répondre aux appels entrants pour compléter les vérifications;- Veiller au respect des normes de l'entreprise en matière de respect de la vie privée et de sécurité- Travailler avec les membres de l'équipe pour assurer un excellent service à la clientèle;- Comprendre et appliquer la politique de résolution des problèmes ("processus d'escalade") si nécessaire;- Se référer au chef d'équipe pour obtenir des conseils, des réponses à leurs questions et les informer de toute situation problématique;- Effectuer toute autre tâche pouvant lui être assignée par un de ses superviseurs;QualificationsConnaissances et formation- Diplôme d’études secondaires (DES);- Bilinguisme (français et anglais);- Une troisième lange (un atout);- Capacité de frappe (vitesse de frappe minimale) - 30 mots par minuteExpérience et compétences- Un minimum d'un an d'expérience dans le service à la clientèle;- Excellentes connaissances informatiques, du web, d'une base de données conventionnelle ou d'un autre outil permettant de réaliser des audits;- Fortes capacités d'organisation, autonomie, souci du détail;- Capacité à communiquer clairement les résultats de la recherche;- Bonnes aptitudes à la communication orale et écrite;- Aptitude à travailler à la fois en équipe et individuellement;- Capacité à travailler dans un environnement changeant;SommaireCe poste vous intéresse ? Veuillez envoyer votre candidature par courriel à gregory.milhau@randstad.ca et stephanie.desgagnes@randstad.ca et nous vous contacterons rapidement si votre profil correspond aux critères.Au plaisir de vous parler.L'humain en tête!Randstad Canada s'est engagée à se doter d'un effectif compétent qui reflète la diversité de la population canadienne. Par conséquent, Randstad accueille favorablement les demandes d'emploi des femmes, des peuples autochtones, des minorités ethniques, des personnes handicapées, des personnes de toutes orientations et identités sexuelles, des minorités visibles, et d'autres personnes qui pourraient contribuer à une plus grande diversité. Randstad Canada s'est aussi engagée à instaurer des processus de sélection et un milieu de travail inclusifs et exempts d'obstacles. Si l'on communique avec vous au sujet d'une possibilité d'emploi ou pour des examens, veuillez faire part au représentant ou à votre succursale locale, en temps opportun, de vos besoins pour lesquels des mesures d'adaptation doivent être prises pour vous permettre une évaluation juste et équitable. Les renseignements reçus au sujet de mesures d'adaptation seront traités confidentiellement.Veuillez svp communiquer avec votre succursale locale pour tout commentaire sur l’équité ainsi que pour tout besoin d’accommodement.
    • montreal, québec
    • permanent
    Are you looking for a new administrative challenge? Are you interested in a career in the field of customer service - admin/HR?Are you looking to join an organization that fosters the personal development of individuals, within a team dynamic, and offers exciting career opportunities?Our client, a leading provider of background checks, is looking to hire a Verification Agent for their downtown Montreal office.Advantages- 37, 5 h ;- 2 weeks off;- Insurance ;- RRSP;- Telecommuting (hybridization) ;- Stable and human team;- Competitive salary scale according to experience;- Organization of 5@7, collaborative events, etc.- Computer equipment provided (requires a good internet connection for the use of I.P. telephony)Responsibilities- Clearly understand the nature and limitations of the mandate given by the client;- Obtain the necessary consent documents for the requested audit;- Carry out the audit work using the tools available and keep abreast of new services, procedures and applicable laws- Perform regular follow-up based on client needs and respond to client questions in a timely manner;- Provide results to clients according to established procedure and suggest additional avenues of research, if necessary;- Respect the deadlines for services to clients;- Make outbound calls and answer inbound calls to complete audits;- Ensure compliance with company privacy and security standards- Work with team members to ensure excellent customer service;- Understand and apply the problem resolution policy ("escalation process") as necessary;- Refer to the team leader for advice, answers to their questions and informs them of any problematic situations;- Perform any other duties that may be assigned by a supervisor;QualificationsKnowledge and training- High school diploma (DES);- Bilingualism (French and English);- A third language (an asset);- Typing ability (minimum typing speed) - 30 words per minuteExperience and skills- A minimum of one year experience in customer service;- Excellent computer skills, web skills, conventional database or other auditing tool;- Strong organizational skills, self-starter, attention to detail;- Ability to clearly communicate research results;- Good oral and written communication skills;- Ability to work both in a team and individually;- Ability to work in a changing environment;SummaryAre you interested in this position? Please send your application by email to gregory.milhau@randstad.ca and stephanie.desgagnes@randstad.ca, and we will contact you shortly if your profile matches the criteria.We look forward to speaking with you.Human Forward !Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you looking for a new administrative challenge? Are you interested in a career in the field of customer service - admin/HR?Are you looking to join an organization that fosters the personal development of individuals, within a team dynamic, and offers exciting career opportunities?Our client, a leading provider of background checks, is looking to hire a Verification Agent for their downtown Montreal office.Advantages- 37, 5 h ;- 2 weeks off;- Insurance ;- RRSP;- Telecommuting (hybridization) ;- Stable and human team;- Competitive salary scale according to experience;- Organization of 5@7, collaborative events, etc.- Computer equipment provided (requires a good internet connection for the use of I.P. telephony)Responsibilities- Clearly understand the nature and limitations of the mandate given by the client;- Obtain the necessary consent documents for the requested audit;- Carry out the audit work using the tools available and keep abreast of new services, procedures and applicable laws- Perform regular follow-up based on client needs and respond to client questions in a timely manner;- Provide results to clients according to established procedure and suggest additional avenues of research, if necessary;- Respect the deadlines for services to clients;- Make outbound calls and answer inbound calls to complete audits;- Ensure compliance with company privacy and security standards- Work with team members to ensure excellent customer service;- Understand and apply the problem resolution policy ("escalation process") as necessary;- Refer to the team leader for advice, answers to their questions and informs them of any problematic situations;- Perform any other duties that may be assigned by a supervisor;QualificationsKnowledge and training- High school diploma (DES);- Bilingualism (French and English);- A third language (an asset);- Typing ability (minimum typing speed) - 30 words per minuteExperience and skills- A minimum of one year experience in customer service;- Excellent computer skills, web skills, conventional database or other auditing tool;- Strong organizational skills, self-starter, attention to detail;- Ability to clearly communicate research results;- Good oral and written communication skills;- Ability to work both in a team and individually;- Ability to work in a changing environment;SummaryAre you interested in this position? Please send your application by email to gregory.milhau@randstad.ca and stephanie.desgagnes@randstad.ca, and we will contact you shortly if your profile matches the criteria.We look forward to speaking with you.Human Forward !Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • winnipeg, manitoba
    • permanent
    CASCADESFounded in 1964, Cascades produces, converts and markets packaging and tissue products that are composed mainly of recycled fibers. The Company employs 11,000 employees, who work in more than 90 production units located in North America and Europe. With its management philosophy, half a century of experience in recycling, and continuous efforts in research and development as driving forces, Cascades continues to deliver the innovative products  that customers have come to rely on. CASCADES CONTAINERBOARD PACKAGINGThe Containerboard Packaging Group, a division of Cascades, is the largest containerboard producer in Canada, and is also a top converter of corrugated products in the country. The Group manufactures a wide range of products made from recycled fibres for its North American customers in the food, beverage and consumer products sectors, among many others. The Division, which employs close to 3,400 people, owns six containerboard mills and nineteen corrugated products plants in Canada and the United States.Your challenge!Reporting to the Customer Service Supervisor, the  Customer Service Representative’s mission is to ensure that all incoming calls, emails and orders are handled quickly and efficiently integrated into daily operations to ensure exceptional customer service. You enter orders and document customer records in accordance with established procedures, rules and standards. You resolve any problems or order changes by collaborating with key stakeholders. You initiate the creation of material delivery documents in a way that respects your business partners' ability to meet demand. Finally, you provide a high-quality service to all your customers and suppliers by offering them customized solutions that target their needs and guarantee their satisfaction in order to maximize Cascades’ sales and profitability.Individual responsibilities Accountable Ensure fast and efficient handling of the need or order so as to satisfy the customer or supplier Follow up on the order or need, from handling to delivery or conclusion Responsible Perform real-time order entry and apply customer service procedures and standards Document your customer or supplier files based on customer service processes and business rules Create and maintain professional relationships with your customers and business partners Solve any issues, manage complaints and inquiries, escalate to your supervisor or inform stakeholders when necessary Establish the level of an order or break down orders or needs in accordance with business rules Validate the status of orders or material supplies and communicate it to customers or suppliers Place orders according to customer consignment and replenishment inventory levels Apply discounts and surcharges as required Inform stakeholders in cases of changes in orders or material supplies in relation to the production order status Ensure the accuracy of prices and order data, or customer or supplier material supply in the system Initiate the creation of order delivery documents in compliance with the capacities and coordinate shipments and transport usage in an optimal and economic way Update customer on inventory status, delivery dates and other specific material order or supply requirements. Manage backorder processing, in accordance with guidelines Create returns (follow up on the order or need, from handling to delivery or conclusion) Experiences and strengths DEC (college diploma) in administration and/or operations management or equivalent experience 2 to 5 years of relevant experience in a manufacturing sector Proficiency with various computer tools including Microsoft Office and SAP Proficiency in French and English that allows you to express yourself clearly and concisely Ability to act and react quickly while working on a number of files at the same time Collaborative spirit needed to work closely with all team members Customer-centric approach and excellent communication and listening skills Ability to work independently Ability to adapt quickly and a high level of agility in order to respond to the various stakeholders’ needs Ability to develop a deep understanding of the operational context, customer businesses and Cascades' value proposition Interest in problem solving, ability to self prioritize daily tasks and work in a fast-paced environment Ability to multi-task and provide multi-service support (phone, email, online systems) Exemplary rigour in carrying out your responsibilities Core competencies defined for this jobClient-focusFlexibility and ability to adaptRigourActive listeningAutonomyAction-based focusCascades believes in the success of an inclusive organization that values diversity within its team. All qualified candidates will be considered for this position in a fair manner.Use of the masculine in our communications refers equally to both men and women. 
    CASCADESFounded in 1964, Cascades produces, converts and markets packaging and tissue products that are composed mainly of recycled fibers. The Company employs 11,000 employees, who work in more than 90 production units located in North America and Europe. With its management philosophy, half a century of experience in recycling, and continuous efforts in research and development as driving forces, Cascades continues to deliver the innovative products  that customers have come to rely on. CASCADES CONTAINERBOARD PACKAGINGThe Containerboard Packaging Group, a division of Cascades, is the largest containerboard producer in Canada, and is also a top converter of corrugated products in the country. The Group manufactures a wide range of products made from recycled fibres for its North American customers in the food, beverage and consumer products sectors, among many others. The Division, which employs close to 3,400 people, owns six containerboard mills and nineteen corrugated products plants in Canada and the United States.Your challenge!Reporting to the Customer Service Supervisor, the  Customer Service Representative’s mission is to ensure that all incoming calls, emails and orders are handled quickly and efficiently integrated into daily operations to ensure exceptional customer service. You enter orders and document customer records in accordance with established procedures, rules and standards. You resolve any problems or order changes by collaborating with key stakeholders. You initiate the creation of material delivery documents in a way that respects your business partners' ability to meet demand. Finally, you provide a high-quality service to all your customers and suppliers by offering them customized solutions that target their needs and guarantee their satisfaction in order to maximize Cascades’ sales and profitability.Individual responsibilities Accountable Ensure fast and efficient handling of the need or order so as to satisfy the customer or supplier Follow up on the order or need, from handling to delivery or conclusion Responsible Perform real-time order entry and apply customer service procedures and standards Document your customer or supplier files based on customer service processes and business rules Create and maintain professional relationships with your customers and business partners Solve any issues, manage complaints and inquiries, escalate to your supervisor or inform stakeholders when necessary Establish the level of an order or break down orders or needs in accordance with business rules Validate the status of orders or material supplies and communicate it to customers or suppliers Place orders according to customer consignment and replenishment inventory levels Apply discounts and surcharges as required Inform stakeholders in cases of changes in orders or material supplies in relation to the production order status Ensure the accuracy of prices and order data, or customer or supplier material supply in the system Initiate the creation of order delivery documents in compliance with the capacities and coordinate shipments and transport usage in an optimal and economic way Update customer on inventory status, delivery dates and other specific material order or supply requirements. Manage backorder processing, in accordance with guidelines Create returns (follow up on the order or need, from handling to delivery or conclusion) Experiences and strengths DEC (college diploma) in administration and/or operations management or equivalent experience 2 to 5 years of relevant experience in a manufacturing sector Proficiency with various computer tools including Microsoft Office and SAP Proficiency in French and English that allows you to express yourself clearly and concisely Ability to act and react quickly while working on a number of files at the same time Collaborative spirit needed to work closely with all team members Customer-centric approach and excellent communication and listening skills Ability to work independently Ability to adapt quickly and a high level of agility in order to respond to the various stakeholders’ needs Ability to develop a deep understanding of the operational context, customer businesses and Cascades' value proposition Interest in problem solving, ability to self prioritize daily tasks and work in a fast-paced environment Ability to multi-task and provide multi-service support (phone, email, online systems) Exemplary rigour in carrying out your responsibilities Core competencies defined for this jobClient-focusFlexibility and ability to adaptRigourActive listeningAutonomyAction-based focusCascades believes in the success of an inclusive organization that values diversity within its team. All qualified candidates will be considered for this position in a fair manner.Use of the masculine in our communications refers equally to both men and women. 
    • winnipeg, manitoba
    • permanent
    CASCADES Fondée en 1964, Cascades œuvre dans les domaines de la fabrication, de la transformation et de la commercialisation de produits d’emballage et de papiers composés principalement de fibres recyclées. Cascades compte 11 000 femmes et hommes travaillant dans plus de 90 unités d’exploitation situées en Amérique du Nord et en Europe. Sa philosophie de gestion, son expérience d’un demi-siècle dans le recyclage ainsi que ses efforts soutenus en recherche et développement sont autant de forces qui lui permettent de créer des produits novateurs pour ses clients. CASCADES EMBALLAGE CARTON-CAISSELe Groupe Emballage carton-caisse, une division de Cascades, est le premier producteur de cartons-caisses au Canada, en plus d’être l’un des plus importants transformateurs de cartonnage ondulé au pays. Le Groupe fabrique une vaste gamme de produits à partir de fibres recyclées pour une clientèle nord-américaine dans une variété d’industries dont celles de l’alimentation, des boissons et des produits de consommation. La division, qui emploie près de 3 400 personnes, possède six usines de fabrication de cartons-caisses et dix-neuf usines de transformation de cartonnage ondulé au Canada et aux États-Unis.Votre défi!Sous la supervision du superviseur, Service à la clientèle, la représentante ou le représentant, Service à la clientèle a pour mission de veiller à ce que tous les appels, courriels et commandes entrants soient pris en charge rapidement et se transposent efficacement dans les activités quotidiennes pour assurer la prestation d’un service à la clientèle exceptionnel. Vous saisissez les commandes et documentez les dossiers clients conformément aux procédures, règles et normes en vigueur. Vous résolvez tous problèmes ou modifications de commande en collaborant avec les intervenants clés. Vous initiez la création de documents de livraisons de matières de manière à respecter la capacité de vos partenaires d’affaires à répondre à la demande. Enfin, vous offrez un service de qualité supérieure à l’ensemble de vos clients et fournisseurs en leur offrant des solutions personnalisées ciblant leurs besoins et garantissant leur satisfaction afin de maximiser les ventes et la rentabilité de l’entreprise. Vos responsabilités Imputable D’assurer une prise en charge rapide et efficace du besoin ou de la commande de manière à donner satisfaction à la clientèle ou au fournisseur D’effectuer le suivi de la commande ou du besoin, de la prise en charge jusqu’à la livraison ou la conclusion Responsable Effectuer la saisie de commande en temps réel et d’appliquer les procédures et les normes du service à la clientèle Documenter vos dossiers client ou fournisseur conformément au processus et aux règles d’affaires du service à la clientèle Créer et entretenir des liens professionnels avec vos clients et partenaires d’affaires Résoudre tout problème, gérer les plaintes et les demandes d’information, soumettre les problèmes à son supérieur ou informer les intervenants au besoin Assurer le nivellement de la commande ou la ventilation de commandes ou de besoins conformément aux règles d’affaires Valider et communiquer le statut de commande ou de l’offre de matières aux clients ou aux fournisseurs Effectuer les commandes selon les niveaux d’inventaire des consignations client et du réapprovisionnement Appliquer les rabais et les surcharges, au besoin Informer les parties prenantes dans les cas de modifications de commandes ou d’offres de matières par rapport aux statuts d’ordre de production Assurer l’exactitude des prix et des données de commande ou d’offre de matières des clients ou des fournisseurs au système Initier la création de document de livraison de commandes dans le respect des capacités et de coordonner les expéditions et l’utilisation du transport de façon optimale et économique Informer le client sur l’état de ses inventaires, les dates de livraisons et autres exigences spécifiques de commande ou d’offre de matières Gérer le traitement des commandes en souffrance en fonction des lignes directrices Émettre des retours (faire le suivi de la commande ou du besoin, de la prise en charge jusqu’à la livraison ou la conclusion) Votre bagage et vos forces Un diplôme collégial en administration ou en gestion des opérations, ou une expérience équivalente De 2 à 5 ans d’expérience pertinente dans le secteur manufacturier La maîtrise des outils informatiques, dont la suite Microsoft Office et SAP Une maîtrise du français et de l’anglais qui permet de s’exprimer de façon claire et concise La capacité d’agir et de réagir rapidement tout en menant plusieurs dossiers de front L’esprit de collaboration nécessaire pour travailler étroitement avec tous les membres de l’équipe Une approche axée sur le client et d’excellentes aptitudes à la communication doublée d’une grande écoute Une grande autonomie La capacité de s’adapter rapidement, ainsi qu’une grande agilité permettant de s’adapter aux besoins des différentes parties prenantes La capacité de développer une fine compréhension du contexte opérationnel, des entreprises clientes et de la proposition de valeur de Cascades Un intérêt pour la résolution de problèmes, la capacité d’établir la priorité des tâches courantes et de travailler dans un milieu où les activités se déroulent à un rythme rapide La capacité de mener plusieurs tâches de front et d’offrir du soutien multiservice (téléphone, courriel, systèmes en ligne) Une rigueur exemplaire dans l’exécution de vos responsabilités Compétences comportementales reliées à ce posteOrientation clientFlexibilité et capacité d’adaptationRigueurÉcoute activeAutonomieOrientation vers l’actionCascades croit au succès d’une organisation inclusive qui valorise la diversité au sein de son équipe. Elle considérera avec équité toutes les personnes qualifiées pour ce poste.L'emploi du masculin dans nos communications désigne autant les hommes que les femmes.  
    CASCADES Fondée en 1964, Cascades œuvre dans les domaines de la fabrication, de la transformation et de la commercialisation de produits d’emballage et de papiers composés principalement de fibres recyclées. Cascades compte 11 000 femmes et hommes travaillant dans plus de 90 unités d’exploitation situées en Amérique du Nord et en Europe. Sa philosophie de gestion, son expérience d’un demi-siècle dans le recyclage ainsi que ses efforts soutenus en recherche et développement sont autant de forces qui lui permettent de créer des produits novateurs pour ses clients. CASCADES EMBALLAGE CARTON-CAISSELe Groupe Emballage carton-caisse, une division de Cascades, est le premier producteur de cartons-caisses au Canada, en plus d’être l’un des plus importants transformateurs de cartonnage ondulé au pays. Le Groupe fabrique une vaste gamme de produits à partir de fibres recyclées pour une clientèle nord-américaine dans une variété d’industries dont celles de l’alimentation, des boissons et des produits de consommation. La division, qui emploie près de 3 400 personnes, possède six usines de fabrication de cartons-caisses et dix-neuf usines de transformation de cartonnage ondulé au Canada et aux États-Unis.Votre défi!Sous la supervision du superviseur, Service à la clientèle, la représentante ou le représentant, Service à la clientèle a pour mission de veiller à ce que tous les appels, courriels et commandes entrants soient pris en charge rapidement et se transposent efficacement dans les activités quotidiennes pour assurer la prestation d’un service à la clientèle exceptionnel. Vous saisissez les commandes et documentez les dossiers clients conformément aux procédures, règles et normes en vigueur. Vous résolvez tous problèmes ou modifications de commande en collaborant avec les intervenants clés. Vous initiez la création de documents de livraisons de matières de manière à respecter la capacité de vos partenaires d’affaires à répondre à la demande. Enfin, vous offrez un service de qualité supérieure à l’ensemble de vos clients et fournisseurs en leur offrant des solutions personnalisées ciblant leurs besoins et garantissant leur satisfaction afin de maximiser les ventes et la rentabilité de l’entreprise. Vos responsabilités Imputable D’assurer une prise en charge rapide et efficace du besoin ou de la commande de manière à donner satisfaction à la clientèle ou au fournisseur D’effectuer le suivi de la commande ou du besoin, de la prise en charge jusqu’à la livraison ou la conclusion Responsable Effectuer la saisie de commande en temps réel et d’appliquer les procédures et les normes du service à la clientèle Documenter vos dossiers client ou fournisseur conformément au processus et aux règles d’affaires du service à la clientèle Créer et entretenir des liens professionnels avec vos clients et partenaires d’affaires Résoudre tout problème, gérer les plaintes et les demandes d’information, soumettre les problèmes à son supérieur ou informer les intervenants au besoin Assurer le nivellement de la commande ou la ventilation de commandes ou de besoins conformément aux règles d’affaires Valider et communiquer le statut de commande ou de l’offre de matières aux clients ou aux fournisseurs Effectuer les commandes selon les niveaux d’inventaire des consignations client et du réapprovisionnement Appliquer les rabais et les surcharges, au besoin Informer les parties prenantes dans les cas de modifications de commandes ou d’offres de matières par rapport aux statuts d’ordre de production Assurer l’exactitude des prix et des données de commande ou d’offre de matières des clients ou des fournisseurs au système Initier la création de document de livraison de commandes dans le respect des capacités et de coordonner les expéditions et l’utilisation du transport de façon optimale et économique Informer le client sur l’état de ses inventaires, les dates de livraisons et autres exigences spécifiques de commande ou d’offre de matières Gérer le traitement des commandes en souffrance en fonction des lignes directrices Émettre des retours (faire le suivi de la commande ou du besoin, de la prise en charge jusqu’à la livraison ou la conclusion) Votre bagage et vos forces Un diplôme collégial en administration ou en gestion des opérations, ou une expérience équivalente De 2 à 5 ans d’expérience pertinente dans le secteur manufacturier La maîtrise des outils informatiques, dont la suite Microsoft Office et SAP Une maîtrise du français et de l’anglais qui permet de s’exprimer de façon claire et concise La capacité d’agir et de réagir rapidement tout en menant plusieurs dossiers de front L’esprit de collaboration nécessaire pour travailler étroitement avec tous les membres de l’équipe Une approche axée sur le client et d’excellentes aptitudes à la communication doublée d’une grande écoute Une grande autonomie La capacité de s’adapter rapidement, ainsi qu’une grande agilité permettant de s’adapter aux besoins des différentes parties prenantes La capacité de développer une fine compréhension du contexte opérationnel, des entreprises clientes et de la proposition de valeur de Cascades Un intérêt pour la résolution de problèmes, la capacité d’établir la priorité des tâches courantes et de travailler dans un milieu où les activités se déroulent à un rythme rapide La capacité de mener plusieurs tâches de front et d’offrir du soutien multiservice (téléphone, courriel, systèmes en ligne) Une rigueur exemplaire dans l’exécution de vos responsabilités Compétences comportementales reliées à ce posteOrientation clientFlexibilité et capacité d’adaptationRigueurÉcoute activeAutonomieOrientation vers l’actionCascades croit au succès d’une organisation inclusive qui valorise la diversité au sein de son équipe. Elle considérera avec équité toutes les personnes qualifiées pour ce poste.L'emploi du masculin dans nos communications désigne autant les hommes que les femmes.  
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