Support & Triage● Serve as the first point of contact for dealer and distributor inquiries.● Manage Freshdesk ticket intake, categorization, and routing using definedworkflows.● Resolve routine or well-documented issues using ASC’s AI-powered knowledge base.● Escalate only clean, fully documented cases to Tier 2 Support or product/engineering.Operational Tasks & Data Maintenance● Perform minor data and content edits in contracts, dealer profiles, and ASC r
Support & Triage● Serve as the first point of contact for dealer and distributor inquiries.● Manage Freshdesk ticket intake, categorization, and routing using definedworkflows.● Resolve routine or well-documented issues using ASC’s AI-powered knowledge base.● Escalate only clean, fully documented cases to Tier 2 Support or product/engineering.Operational Tasks & Data Maintenance● Perform minor data and content edits in contracts, dealer profiles, and ASC r