Key ResponsibilitiesEmail Management & Triaging:Monitor incoming correspondence and categorize emails into specific buckets (e.g., general queries vs. formal complaints).Query Resolution:Address standard and general inquiries efficiently using pre-approved communication templates.Maintain the tone and brand standards of the organization in all written correspondence.Stakeholder Liaison:Proactively follow up with Depository Participants (DPs) via telephone
Key ResponsibilitiesEmail Management & Triaging:Monitor incoming correspondence and categorize emails into specific buckets (e.g., general queries vs. formal complaints).Query Resolution:Address standard and general inquiries efficiently using pre-approved communication templates.Maintain the tone and brand standards of the organization in all written correspondence.Stakeholder Liaison:Proactively follow up with Depository Participants (DPs) via telephone