Performance Management• Define KPIs and SLAs for each finance tower; track performance across agreed frequencies (daily, weekly, monthly).• Collect, validate, and analyse operational and service-level performance data.• Create and maintain performance dashboards; raise flags for non-compliance or deviations.• Ensure adherence with service management standards and regulatory frameworks.• Monitor performance regularly and escalate deviations that may impact
Performance Management• Define KPIs and SLAs for each finance tower; track performance across agreed frequencies (daily, weekly, monthly).• Collect, validate, and analyse operational and service-level performance data.• Create and maintain performance dashboards; raise flags for non-compliance or deviations.• Ensure adherence with service management standards and regulatory frameworks.• Monitor performance regularly and escalate deviations that may impact