Role Objective : Ensure effective ticket lifecycle management zero backlog strict SLA adherence and change governance through structured queue management hygiene checks and operational coordination. Key Responsibilities : 1 Backlog Ticket Queue ManagementMonitor and manage ticket queues Incidents SRs SCTASKs to ensure zero backlog and controlled ageingTrack SLA breaches and enforce timely closures with accountabilityIdentify backlog drivers On Hold depende
Role Objective : Ensure effective ticket lifecycle management zero backlog strict SLA adherence and change governance through structured queue management hygiene checks and operational coordination. Key Responsibilities : 1 Backlog Ticket Queue ManagementMonitor and manage ticket queues Incidents SRs SCTASKs to ensure zero backlog and controlled ageingTrack SLA breaches and enforce timely closures with accountabilityIdentify backlog drivers On Hold depende