The RoleAs an L1/L1.5 Technical Support Engineer, you will diagnose and resolve a variety of technical issues while maintaining high levels of customer satisfaction. You will work within the ITIL framework, managing the lifecycle of Incidents and Service Requests.Key ResponsibilitiesOmnichannel Support: Handle inbound calls, chats, and emails, ensuring all issues are logged, categorized, and prioritized in the ITSM tool (ServiceNow/Remedy).Technical Troubl
The RoleAs an L1/L1.5 Technical Support Engineer, you will diagnose and resolve a variety of technical issues while maintaining high levels of customer satisfaction. You will work within the ITIL framework, managing the lifecycle of Incidents and Service Requests.Key ResponsibilitiesOmnichannel Support: Handle inbound calls, chats, and emails, ensuring all issues are logged, categorized, and prioritized in the ITSM tool (ServiceNow/Remedy).Technical Troubl
The RoleAs an L1/L1.5 Technical Support Engineer, you will diagnose and resolve a variety of technical issues while maintaining high levels of customer satisfaction. You will work within the ITIL framework, managing the lifecycle of Incidents and Service Requests.Key ResponsibilitiesOmnichannel Support: Handle inbound calls, chats, and emails, ensuring all issues are logged, categorized, and prioritized in the ITSM tool (ServiceNow/Remedy).Technical Troubl
The RoleAs an L1/L1.5 Technical Support Engineer, you will diagnose and resolve a variety of technical issues while maintaining high levels of customer satisfaction. You will work within the ITIL framework, managing the lifecycle of Incidents and Service Requests.Key ResponsibilitiesOmnichannel Support: Handle inbound calls, chats, and emails, ensuring all issues are logged, categorized, and prioritized in the ITSM tool (ServiceNow/Remedy).Technical Troubl
Job Title: IT Helpdesk Support - ExpertLocation: LondonDuration: 10 Months Contract with Potential ExtensionRate: £18.79 - £21.56 per hour Inside IR35We are hiring an IT Helpdesk Support - Expert for a leading global financial services organisation. This is a 10-month contract role supporting end users through first-line and second line IT support.The successful candidate will act as the first point of contact for IT-related issues, ensuring incidents an
Job Title: IT Helpdesk Support - ExpertLocation: LondonDuration: 10 Months Contract with Potential ExtensionRate: £18.79 - £21.56 per hour Inside IR35We are hiring an IT Helpdesk Support - Expert for a leading global financial services organisation. This is a 10-month contract role supporting end users through first-line and second line IT support.The successful candidate will act as the first point of contact for IT-related issues, ensuring incidents an
IT Support (Digital Support Technician - Level 3 Apprenticeship)Ready to launch your IT career in eCommerce? We're looking for enthusiastic, logical thinkers with a passion for helping others. Join our dynamic team as a Digital Support Technician Apprentice, where you'll be the crucial first point of contact, ensuring customer success via live chat.You will assist them swiftly and expertly, relying on your logical thinking and in-depth platform knowledge.T
IT Support (Digital Support Technician - Level 3 Apprenticeship)Ready to launch your IT career in eCommerce? We're looking for enthusiastic, logical thinkers with a passion for helping others. Join our dynamic team as a Digital Support Technician Apprentice, where you'll be the crucial first point of contact, ensuring customer success via live chat.You will assist them swiftly and expertly, relying on your logical thinking and in-depth platform knowledge.T
Junior IT Infrastructure & Data Centre Support 5 days on site in Sunderland £130 a day inside IR35 A leading Global Professional Services firm is urgently seeking a Junior IT Support Analyst to join a major Infrastructure Operations project in Sunderland. This is a long-term contract running until at least December 2026, with a high likelihood of extension into 2027.This role is an ideal launchpad for a recent graduate or someone looking to secure their f
Junior IT Infrastructure & Data Centre Support 5 days on site in Sunderland £130 a day inside IR35 A leading Global Professional Services firm is urgently seeking a Junior IT Support Analyst to join a major Infrastructure Operations project in Sunderland. This is a long-term contract running until at least December 2026, with a high likelihood of extension into 2027.This role is an ideal launchpad for a recent graduate or someone looking to secure their f