4 customer support coordinator jobs found for you

Word jij de drijvende kracht achter de chauffeursbegeleiding? Als Logistiek Coördinator krijg jij de verantwoordelijkheid over het Driver Support team. Jij regisseert het traject van de eerste onboarding tot de continue coaching en professionele ontwikkeling van de chauffeurs. Binnen deze snelgroeiende organisatie ben jij de cruciale schakel die garandeert dat de chauffeurs elke dag optimaal ondersteund worden en de logistieke operatie vlekkeloos verloopt.

Job Responsibilities: Handle customer queries via calls and chat/email support. Provide accurate information and resolve customer concerns efficiently. Maintain a high level of customer satisfaction through professional communication. Document and track customer interactions using the CRM system. Escalate unresolved issues to the appropriate departments. Meet productivity and quality targets as per company standards.Required Skills & Qualifications:

Key Responsibilities:● Provide prompt and professional support to customers via phone, email, and chat.● Manage customer queries, complaints, and requests efficiently, ensuring timely resolution.● Maintain accurate records of interactions in CRM and e-commerce platforms like Unicommerce, Prozo, and others.● Collaborate with internal teams to solve complex customer issues and streamline workflows.● Identify recurring challenges and suggest improvements to p

A.Oversee and own order sources which are Site-specific mailboxes and customer portals to obtain Purchase orders.B. Receives, reviews, and completes selected Purchase Orders (PO) and Purchase Order modifications in the various ERP systems by following the processes defined and tools provided.C. Complete order requirements and check the price and quantity of each item listed and then Process or load orders from customers in ERP systems like MFGPRO or Siebel