about the companyAn established banking client with a mandate to increase growth in the region and sustainable developmentabout the jobSupport origination of structured finance/ syndication deals through engaging and pitching to clients and develop new business client relationshipsConduct credit analysis and put up credit proposals, due diligence and negotiation of term sheets and documents Sensitivity analysis and building of financial models Working clos
about the companyAn established banking client with a mandate to increase growth in the region and sustainable developmentabout the jobSupport origination of structured finance/ syndication deals through engaging and pitching to clients and develop new business client relationshipsConduct credit analysis and put up credit proposals, due diligence and negotiation of term sheets and documents Sensitivity analysis and building of financial models Working clos
The OpportunityOur client is a powerhouse with a massive footprint across APAC. They are aggressively expanding their high-value Strategy & Consulting practice in Singapore and the region.They are seeking a senior "Builder" to anchor this expansion. This is a rare opportunity to lead a regional mandate, combining the agility of a practice-building role with the stability and R&D resources of a Fortune Global 100 firm.The RoleYou will serve as the bridge
The OpportunityOur client is a powerhouse with a massive footprint across APAC. They are aggressively expanding their high-value Strategy & Consulting practice in Singapore and the region.They are seeking a senior "Builder" to anchor this expansion. This is a rare opportunity to lead a regional mandate, combining the agility of a practice-building role with the stability and R&D resources of a Fortune Global 100 firm.The RoleYou will serve as the bridge
about the companyOur client is an established regional corporate bank, with a strong client network in Singapore and Asia with a stable history in Singapore. They are looking for a leader in structured trade finance/ trade finance solutions covering corporate clients.about the jobDeal Origination: origination and execution of Structured Trade Finance/ Trade Finance opportunities across APAC. Expand various Trade Finance flows, structured and non-structured
about the companyOur client is an established regional corporate bank, with a strong client network in Singapore and Asia with a stable history in Singapore. They are looking for a leader in structured trade finance/ trade finance solutions covering corporate clients.about the jobDeal Origination: origination and execution of Structured Trade Finance/ Trade Finance opportunities across APAC. Expand various Trade Finance flows, structured and non-structured
about the companyOur client is a high growth Fintech hiring for an Outsourcing Lead to provide accountability for all outsourcing arrangements, including due diligence, timely register maintenance and updates, performance management, escalations, regulatory reporting, and audit readiness. about the jobEnsure the firm’s Business Continuity Plan (BCP) aligns with the outsourcing policyConduct and document regular BCP testing and scenario exercises, and impl
about the companyOur client is a high growth Fintech hiring for an Outsourcing Lead to provide accountability for all outsourcing arrangements, including due diligence, timely register maintenance and updates, performance management, escalations, regulatory reporting, and audit readiness. about the jobEnsure the firm’s Business Continuity Plan (BCP) aligns with the outsourcing policyConduct and document regular BCP testing and scenario exercises, and impl
about the company Our client is a well established Private Bank with a global footprint.about the job Gather, define, and document user stories and comprehensive requirements for the T24 core banking platformEstablish project governance, define the project plan, key milestones, critical path, dependencies, and facilitate business case and budget estimatesDrive coordination of initiatives, ensure strategic alignment of solutions, manage project progress, an
about the company Our client is a well established Private Bank with a global footprint.about the job Gather, define, and document user stories and comprehensive requirements for the T24 core banking platformEstablish project governance, define the project plan, key milestones, critical path, dependencies, and facilitate business case and budget estimatesDrive coordination of initiatives, ensure strategic alignment of solutions, manage project progress, an
A Randstad é líder global em soluções de Recursos Humanos, atuando como um parceiro do talento em toda a sua jornada profissional. A Randstad Operational é uma especialização com foco em soluções de talentos administrativos, técnicos e operacionais. Estamos contratando um(a) Especialista de Formalização de Crédito para uma empresa de tecnologia que oferece uma plataforma e infraestrutura para o mercado de crédito. Tempo de contrato: Temporário de 6 meses h
A Randstad é líder global em soluções de Recursos Humanos, atuando como um parceiro do talento em toda a sua jornada profissional. A Randstad Operational é uma especialização com foco em soluções de talentos administrativos, técnicos e operacionais. Estamos contratando um(a) Especialista de Formalização de Crédito para uma empresa de tecnologia que oferece uma plataforma e infraestrutura para o mercado de crédito. Tempo de contrato: Temporário de 6 meses h
about the companyOur client is a well-known and established regional bank with large assets with global branches and a strong client network in Singapore and APAC region. The corporate banking team handling commodities and trade financing has an approved headcount for an RM.about the jobMaintaining and strengthening client relationships via client visits and calls, and structuring solutions to maximise business opportunities Underwrite credit proposals and
about the companyOur client is a well-known and established regional bank with large assets with global branches and a strong client network in Singapore and APAC region. The corporate banking team handling commodities and trade financing has an approved headcount for an RM.about the jobMaintaining and strengthening client relationships via client visits and calls, and structuring solutions to maximise business opportunities Underwrite credit proposals and
Hledáme zkušeného experta pro zprávu bohatství. Jste ambiciózní a analyticky založený profesionál s hlubokou znalostí kapitálových trhů? Připojte se k našemu týmu a pomozte našim nejnáročnějším klientům růst a chránit jejich majetek.Vaše klíčové odpovědnostikomplexní správa investičních portfolií pro klienty s vysokým (HNWI) a ultra-vysokým (UHNWI) čistým jměnímaktivní rozvoj klientského portfolia a budování dlouhodobých vztahůtvorba, implementace a optima
Hledáme zkušeného experta pro zprávu bohatství. Jste ambiciózní a analyticky založený profesionál s hlubokou znalostí kapitálových trhů? Připojte se k našemu týmu a pomozte našim nejnáročnějším klientům růst a chránit jejich majetek.Vaše klíčové odpovědnostikomplexní správa investičních portfolií pro klienty s vysokým (HNWI) a ultra-vysokým (UHNWI) čistým jměnímaktivní rozvoj klientského portfolia a budování dlouhodobých vztahůtvorba, implementace a optima
about the companyOur Banking client is hiring for an AML Compliance Officer to ensure the business is operating in accordance with all relevant laws, regulations and policies. about the jobYou will be a key member of the Compliance team, playing a vital role in ensuring all business units' AML controls are effective.Carry out robust Client Due Diligence (CDD) and Enhanced Due Diligence (EDD), particularly for high-risk client segmentsMonitor and analyze t
about the companyOur Banking client is hiring for an AML Compliance Officer to ensure the business is operating in accordance with all relevant laws, regulations and policies. about the jobYou will be a key member of the Compliance team, playing a vital role in ensuring all business units' AML controls are effective.Carry out robust Client Due Diligence (CDD) and Enhanced Due Diligence (EDD), particularly for high-risk client segmentsMonitor and analyze t
about the companyOur client is a growing regional corporate bank with a strong global client outreach has an approved headcount for a corporate banking Relationship Manager, Large Corporates in Transportation- Aviation & Shippingabout the jobOriginate new business relationships and transactions, manage customers’ queries and requests, cross selling of banking products such as treasury and deposits to increase wallet shareStructuring of transportation-relat
about the companyOur client is a growing regional corporate bank with a strong global client outreach has an approved headcount for a corporate banking Relationship Manager, Large Corporates in Transportation- Aviation & Shippingabout the jobOriginate new business relationships and transactions, manage customers’ queries and requests, cross selling of banking products such as treasury and deposits to increase wallet shareStructuring of transportation-relat
about the companyA regional bank with strong presence in the APAC market is looking to expand their FI business especially in the NBFI space.about the jobManage banks and NBFIs relationships in the region, working with Head Office and internal stakeholders to sell bank solutions and manage queries of clients Prepare credit applications, perform annual reviews and credit monitoring, staying compliant to regulations and bank policiesBuild relationships and i
about the companyA regional bank with strong presence in the APAC market is looking to expand their FI business especially in the NBFI space.about the jobManage banks and NBFIs relationships in the region, working with Head Office and internal stakeholders to sell bank solutions and manage queries of clients Prepare credit applications, perform annual reviews and credit monitoring, staying compliant to regulations and bank policiesBuild relationships and i
about the companyA progressive and growing bank in Asia offering commercial & corporate banking solutions to its clients. The bank has an approved headcount in their Credit Risk team.about the jobPerforming credit risk evaluationEvaluating, providing recommendations and approving of credit applications across different segments of the bank, flagging and mitigating potential credit risk issuesReviewing and evaluating credit risk gradings and justifying reje
about the companyA progressive and growing bank in Asia offering commercial & corporate banking solutions to its clients. The bank has an approved headcount in their Credit Risk team.about the jobPerforming credit risk evaluationEvaluating, providing recommendations and approving of credit applications across different segments of the bank, flagging and mitigating potential credit risk issuesReviewing and evaluating credit risk gradings and justifying reje
about the companyA leading foreign bank with a strong presence in the Asian market.about the jobCollaborating and supporting with relationship managers and product specialists to assess and mitigate risksPerforming financial spreading and analysis on counterparty risk and credit risk based on information gathered and according to the bank’s regulationsPresenting and writing credit proposals to submit to the credit committee for approval and final assessmen
about the companyA leading foreign bank with a strong presence in the Asian market.about the jobCollaborating and supporting with relationship managers and product specialists to assess and mitigate risksPerforming financial spreading and analysis on counterparty risk and credit risk based on information gathered and according to the bank’s regulationsPresenting and writing credit proposals to submit to the credit committee for approval and final assessmen
about the companyA leading regional bank with a strong presence in the Asian Pacific Region. Our client is looking for an experienced credit analyst for its corporate banking portfolio.about the jobCollaborating and supporting relationship managers in client interactionsTo assess and underwrite credit proposals, ensuring compliance to regulatory and the Bank’s requirementsFollowing up on monitoring of the portfolio and the credit process and performing loa
about the companyA leading regional bank with a strong presence in the Asian Pacific Region. Our client is looking for an experienced credit analyst for its corporate banking portfolio.about the jobCollaborating and supporting relationship managers in client interactionsTo assess and underwrite credit proposals, ensuring compliance to regulatory and the Bank’s requirementsFollowing up on monitoring of the portfolio and the credit process and performing loa
about the companyOur client is a growing regional corporate bank with an international presence, Singapore branch playing a key role in the SEA market. They have an exciting expansion headcount for a Credit Analyst.about the jobPreparing credit applications, financial reports and projections for a portfolio of corporate clients by stipulated deadlinesPerform analysis on financial information, forecasts, performances and preparing financial models and proje
about the companyOur client is a growing regional corporate bank with an international presence, Singapore branch playing a key role in the SEA market. They have an exciting expansion headcount for a Credit Analyst.about the jobPreparing credit applications, financial reports and projections for a portfolio of corporate clients by stipulated deadlinesPerform analysis on financial information, forecasts, performances and preparing financial models and proje
about the companyReputable Private Bank about the jobThis new role provides fund selection, daily management and recommendations to support our Private Wealth Management business in Singapore.Responsible for the review of both traditional and alternative funds as well as ongoing support of funds.Provide the Relationship Managers and Investment Consultants with fund recommendations, market intelligence, monitoring and model portfoliosProvide investment ad
about the companyReputable Private Bank about the jobThis new role provides fund selection, daily management and recommendations to support our Private Wealth Management business in Singapore.Responsible for the review of both traditional and alternative funds as well as ongoing support of funds.Provide the Relationship Managers and Investment Consultants with fund recommendations, market intelligence, monitoring and model portfoliosProvide investment ad
about the companyOur client is a reputable international foreign bank. We are seeking a highly motivated and experienced Associate to join our Corporate Banking team, focusing on Commodities/ Infrastructure/Renewable Energy/Power sectors in the dynamic Asia Pacific (APAC) region. This role is essential for driving our regional growth by managing and expanding client relationships.about the jobRelationship Management & Growth: Drive business by managing and
about the companyOur client is a reputable international foreign bank. We are seeking a highly motivated and experienced Associate to join our Corporate Banking team, focusing on Commodities/ Infrastructure/Renewable Energy/Power sectors in the dynamic Asia Pacific (APAC) region. This role is essential for driving our regional growth by managing and expanding client relationships.about the jobRelationship Management & Growth: Drive business by managing and
about the companyOur client is a Bank looking to recruit an experienced AML Monitoring & Investigations officer. about the jobPerform transaction monitoring in accordance with the bank's processesAddress and conduct comprehensive investigations on alerts and cases flagged, identifying for potential areas of risks (financial, reputational, and regulatory) and associated client relationship reviewAssist in the preparation of Suspicious Transaction Reports (
about the companyOur client is a Bank looking to recruit an experienced AML Monitoring & Investigations officer. about the jobPerform transaction monitoring in accordance with the bank's processesAddress and conduct comprehensive investigations on alerts and cases flagged, identifying for potential areas of risks (financial, reputational, and regulatory) and associated client relationship reviewAssist in the preparation of Suspicious Transaction Reports (
about the companyOur client is a reputable private bank with a regional presence. They believe in grooming their employees to become the best at what they do, and offer internal mobility opportunities. about the jobCreate and maintain portfolio, security, counterparty, pricing and benchmark data Create and maintain instruments for various Equities, Derivatives and Fixed Income products in the Reference Data systemUpdate / modify assets based on internal st
about the companyOur client is a reputable private bank with a regional presence. They believe in grooming their employees to become the best at what they do, and offer internal mobility opportunities. about the jobCreate and maintain portfolio, security, counterparty, pricing and benchmark data Create and maintain instruments for various Equities, Derivatives and Fixed Income products in the Reference Data systemUpdate / modify assets based on internal st
about the companyOur client is a CMS-licensed entity hiring for a Risk Manager.about the jobYou will be responsible for identifying, measuring, monitoring, and reporting all significant risks across the Wealth Management business. Develop and maintain the Risk Management Framework, policies, and procedures to align with evolving regulationsLead the Risk & Control Self-Assessment (RCSA) processDefine, monitor, and report on KRIs related to operational failu
about the companyOur client is a CMS-licensed entity hiring for a Risk Manager.about the jobYou will be responsible for identifying, measuring, monitoring, and reporting all significant risks across the Wealth Management business. Develop and maintain the Risk Management Framework, policies, and procedures to align with evolving regulationsLead the Risk & Control Self-Assessment (RCSA) processDefine, monitor, and report on KRIs related to operational failu
about the companyEstablished for over 60 years, the Client is a leading private bank offering a full suite of global financial services and capabilities around the world.about the rolePerform end-to-end KYC onboarding and periodic review of clients to ensure adherence to bank policies and regulatory requirementsPerform client outreach on documentation Perform name screening and adverse news searches Validate Source of Wealth (SoW) corroboration Perform t
about the companyEstablished for over 60 years, the Client is a leading private bank offering a full suite of global financial services and capabilities around the world.about the rolePerform end-to-end KYC onboarding and periodic review of clients to ensure adherence to bank policies and regulatory requirementsPerform client outreach on documentation Perform name screening and adverse news searches Validate Source of Wealth (SoW) corroboration Perform t
about the companyA reputable international foreign bank that offers corporate banking products to its corporate clients. They have a vacancy for a 6-month contract in their Credit Risk Management team.about the jobFinancial Analysis: Conduct comprehensive analysis of client financial statements and business profiles.Credit Ratings: Perform analysis, prepare and manage internal credit ratings.Transaction Approval: Evaluate credit proposals submitted by busi
about the companyA reputable international foreign bank that offers corporate banking products to its corporate clients. They have a vacancy for a 6-month contract in their Credit Risk Management team.about the jobFinancial Analysis: Conduct comprehensive analysis of client financial statements and business profiles.Credit Ratings: Perform analysis, prepare and manage internal credit ratings.Transaction Approval: Evaluate credit proposals submitted by busi
about the companyOur client is seeking a dynamic Assistant Relationship Manager (ARM) to join a specialised Fund Finance team at a leading regional bank. This role focuses on the high-growth fund finance sector, providing essential support to senior bankers in managing and expanding a portfolio of financial sponsor clients.about the jobCredit Analysis: Conducting in-depth credit analysis and preparing comprehensive credit proposals for new and existing fun
about the companyOur client is seeking a dynamic Assistant Relationship Manager (ARM) to join a specialised Fund Finance team at a leading regional bank. This role focuses on the high-growth fund finance sector, providing essential support to senior bankers in managing and expanding a portfolio of financial sponsor clients.about the jobCredit Analysis: Conducting in-depth credit analysis and preparing comprehensive credit proposals for new and existing fun
about the companyOur client is an established regional corporate bank. They are seeking a dedicated ARM to support the daily banking operations for the Real Estate portfolio.about the jobOperational Support: Collaborate closely with Relationship Managers and administrative staff to handle daily operational needs for customersCompliance and Documentation: Assist in the review of KYC, AML, CDD, and documentationCredit and Portfolio Management: Support Relati
about the companyOur client is an established regional corporate bank. They are seeking a dedicated ARM to support the daily banking operations for the Real Estate portfolio.about the jobOperational Support: Collaborate closely with Relationship Managers and administrative staff to handle daily operational needs for customersCompliance and Documentation: Assist in the review of KYC, AML, CDD, and documentationCredit and Portfolio Management: Support Relati
A Randstad é líder global em soluções de Recursos Humanos. Auxiliamos clientes no mundo inteiro a encontrar o talento certo utilizando a combinação perfeita entre o lado humano de nossos consultores especializados e a tecnologia. Em parceria com uma grande empresa de serviços financeiros contrata: 🗣️ Assistente Executiva Bilíngue Jr Modelo de contratação: T emporário, 6 a 9 meses (contratação feita pela Randstad) Modalidade De trabalho: Presencial Horário
A Randstad é líder global em soluções de Recursos Humanos. Auxiliamos clientes no mundo inteiro a encontrar o talento certo utilizando a combinação perfeita entre o lado humano de nossos consultores especializados e a tecnologia. Em parceria com uma grande empresa de serviços financeiros contrata: 🗣️ Assistente Executiva Bilíngue Jr Modelo de contratação: T emporário, 6 a 9 meses (contratação feita pela Randstad) Modalidade De trabalho: Presencial Horário
岗位职责：1.在其决策权限内/受托管理的信贷组合中，提升其风险结果和风险质量（风险缓释）2.分析借款人的财务和经济状况（包括但不限于：根据国际公认会计原则进行年度账目分析、业务发展趋势，特别是面向未来的现金流分析等），并就与案件相关的核心细分标准做出决策3.参与收集客户信息，以及各行业和整体经济的当前发展情况；定期参与客户拜访4.确保评级评估的一致性、风险敏感性和合规性5.与市场方沟通，制定风险结构和风险额度6.监控合同文件并确保决策的执行，尤其是与先决条件相关的决策7.风险识别、早期识别/预警，以及对潜在风险的感知8.确保数据质量符合监管标准9.首席风险官确保风险管理符合中华人民共和国相关法律法规，并考虑集团风险管理指令、政策法规等。10.确保及时进行评级和信用审查，并遵守适用的准则，包括酌情覆盖评级。持续进行风险监控（例如，收集信息、观察名单、预警信号、遵守契约），以尽早识别和发现信用恶化迹象，并提出具体的风险缓解措施。11.调查、界定并合规地向 GRM-IC 报告信用评级显著下降的业务12.有义务向当
岗位职责：1.在其决策权限内/受托管理的信贷组合中，提升其风险结果和风险质量（风险缓释）2.分析借款人的财务和经济状况（包括但不限于：根据国际公认会计原则进行年度账目分析、业务发展趋势，特别是面向未来的现金流分析等），并就与案件相关的核心细分标准做出决策3.参与收集客户信息，以及各行业和整体经济的当前发展情况；定期参与客户拜访4.确保评级评估的一致性、风险敏感性和合规性5.与市场方沟通，制定风险结构和风险额度6.监控合同文件并确保决策的执行，尤其是与先决条件相关的决策7.风险识别、早期识别/预警，以及对潜在风险的感知8.确保数据质量符合监管标准9.首席风险官确保风险管理符合中华人民共和国相关法律法规，并考虑集团风险管理指令、政策法规等。10.确保及时进行评级和信用审查，并遵守适用的准则，包括酌情覆盖评级。持续进行风险监控（例如，收集信息、观察名单、预警信号、遵守契约），以尽早识别和发现信用恶化迹象，并提出具体的风险缓解措施。11.调查、界定并合规地向 GRM-IC 报告信用评级显著下降的业务12.有义务向当
岗位职责：1.在其决策权限内/受托管理的信贷组合中，提升其风险结果和风险质量（风险缓释） 2.分析借款人的财务和经济状况（包括但不限于：根据国际公认会计原则进行年度账目分析、业务发展趋势，特别是面向未来的现金流分析等），并就与案件相关的核心细分标准做出决策 3.参与收集客户信息，以及各行业和整体经济的当前发展情况；定期参与客户拜访 4.确保评级评估的一致性、风险敏感性和合规性 5.与市场方沟通，制定风险结构和风险额度 6.监控合同文件并确保决策的执行，尤其是与先决条件相关的决策 7.风险识别、早期识别/预警，以及对潜在风险的感知 8.确保数据质量符合监管标准 9.首席风险官确保风险管理符合中华人民共和国相关法律法规，并考虑集团风险管理指令、政策法规等。 10.确保及时进行评级和信用审查，并遵守适用的准则，包括酌情覆盖评级。持续进行风险监控（例如，收集信息、观察名单、预警信号、遵守契约），以尽早识别和发现信用恶化迹象，并提出具体的风险缓解措施。 11.调查、界定并合规地向 GRM-IC 报告信用评级显著下降的
岗位职责：1.在其决策权限内/受托管理的信贷组合中，提升其风险结果和风险质量（风险缓释） 2.分析借款人的财务和经济状况（包括但不限于：根据国际公认会计原则进行年度账目分析、业务发展趋势，特别是面向未来的现金流分析等），并就与案件相关的核心细分标准做出决策 3.参与收集客户信息，以及各行业和整体经济的当前发展情况；定期参与客户拜访 4.确保评级评估的一致性、风险敏感性和合规性 5.与市场方沟通，制定风险结构和风险额度 6.监控合同文件并确保决策的执行，尤其是与先决条件相关的决策 7.风险识别、早期识别/预警，以及对潜在风险的感知 8.确保数据质量符合监管标准 9.首席风险官确保风险管理符合中华人民共和国相关法律法规，并考虑集团风险管理指令、政策法规等。 10.确保及时进行评级和信用审查，并遵守适用的准则，包括酌情覆盖评级。持续进行风险监控（例如，收集信息、观察名单、预警信号、遵守契约），以尽早识别和发现信用恶化迹象，并提出具体的风险缓解措施。 11.调查、界定并合规地向 GRM-IC 报告信用评级显著下降的
A Randstad é líder global em soluções de Recursos Humanos. Auxiliamos clientes no mundo inteiro a encontrar o talento certo utilizando a combinação perfeita entre o lado humano de nossos consultores especializados e a tecnologia.Em parceria com Instituição Financeira contrata: Analista de operações de atacado jr (garantias de imóveis) Modelo de contrato: Temporário Tempo de contrato: 6 até 9 meses - contratação feita pela Randstad Benefícios:• Vale Tran
A Randstad é líder global em soluções de Recursos Humanos. Auxiliamos clientes no mundo inteiro a encontrar o talento certo utilizando a combinação perfeita entre o lado humano de nossos consultores especializados e a tecnologia.Em parceria com Instituição Financeira contrata: Analista de operações de atacado jr (garantias de imóveis) Modelo de contrato: Temporário Tempo de contrato: 6 até 9 meses - contratação feita pela Randstad Benefícios:• Vale Tran
A Randstad é líder global em soluções de Recursos Humanos. Auxiliamos clientes no mundo inteiro a encontrar o talento certo utilizando a combinação perfeita entre o lado humano de nossos consultores especializados e a tecnologia. Estamos contratando ANALISTA DE SERVICOS DE MERCADO DE CAPITAIS JUNIOR para trabalhar em uma grande instituição financeira. Modelo de contrato: Temporário Tempo de contrato: 270 dias - contratação feita pela Randstad Benefícios:
A Randstad é líder global em soluções de Recursos Humanos. Auxiliamos clientes no mundo inteiro a encontrar o talento certo utilizando a combinação perfeita entre o lado humano de nossos consultores especializados e a tecnologia. Estamos contratando ANALISTA DE SERVICOS DE MERCADO DE CAPITAIS JUNIOR para trabalhar em uma grande instituição financeira. Modelo de contrato: Temporário Tempo de contrato: 270 dias - contratação feita pela Randstad Benefícios:
岗位资格：1、学历要求：大专及以上；2、1-3年金融行业客服工作经验；3、普通话标准，每分钟打字速度50个汉字以上；4、熟悉客服中心基础话术、标准服务；5、有较强的语言沟通表达能力和基础数学计算概念。岗位职责：1、负责接听监管部门投诉专线，及时处理客户投诉、解决客诉人与我司之间的矛盾，并外呼跟踪反馈结果；2、负责接听400客服热线，受理业务查询、操作指导、负责安抚客户情绪、提供专业的合理解决方案；3、负责记录来电内容，做好工单统计和跨部门工单分派等工作；4、负责收集、反馈和跟进各类需求问题。
岗位资格：1、学历要求：大专及以上；2、1-3年金融行业客服工作经验；3、普通话标准，每分钟打字速度50个汉字以上；4、熟悉客服中心基础话术、标准服务；5、有较强的语言沟通表达能力和基础数学计算概念。岗位职责：1、负责接听监管部门投诉专线，及时处理客户投诉、解决客诉人与我司之间的矛盾，并外呼跟踪反馈结果；2、负责接听400客服热线，受理业务查询、操作指导、负责安抚客户情绪、提供专业的合理解决方案；3、负责记录来电内容，做好工单统计和跨部门工单分派等工作；4、负责收集、反馈和跟进各类需求问题。