Experience within the field of WFM & Command center/Real Time Monitoring (For WFM span). A good contact channel related background is preferred in order to address all of the technical considerations that the role demands (For Dialer span)Call center Voice/Non-Voice Metric Familiarity is desirable.University Graduate with Mathematical or Statistical course workMS Office.Flexible and should be able to work in 24*7 environments with extended hours.Proficient
Experience within the field of WFM & Command center/Real Time Monitoring (For WFM span). A good contact channel related background is preferred in order to address all of the technical considerations that the role demands (For Dialer span)Call center Voice/Non-Voice Metric Familiarity is desirable.University Graduate with Mathematical or Statistical course workMS Office.Flexible and should be able to work in 24*7 environments with extended hours.Proficient