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  • real time analyst

    • hyderabad, telangana
    • permanent
    Real Time Analyst/Intraday Specialist Monitor real-time ACD reports and dashboardsManage skilling profiles within Five9 AdministratorAdminister intraday schedule changesMake recommendations to leaders to increase occupancy or service levelsCommunicate identified risks to leadership and team membersComplete assigned helpdesk tickets within established SLAReport contact center and agent performance to team leadersAssist planning analyst when necessaryDesired
    posted 25 february 2026
    Real Time Analyst/Intraday Specialist Monitor real-time ACD reports and dashboardsManage skilling profiles within Five9 AdministratorAdminister intraday schedule changesMake recommendations to leaders to increase occupancy or service levelsCommunicate identified risks to leadership and team membersComplete assigned helpdesk tickets within established SLAReport contact center and agent performance to team leadersAssist planning analyst when necessaryDesired
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