Lead, coach, and performance-manage Quality Auditors in India; set goals and development plans.Own QA SOPs, sampling plans, and scoring rubrics; maintain version control and change logs.Run weekly/monthly calibration (target ≤5% variance) across pods/shifts.Conduct audits and spot checks for accuracy and policy adherence (Medallion + client).Drive RCA/CAPA with Ops to reduce repeat errors and rework.Training tie-in: Convert top defects into short micro-lea
Lead, coach, and performance-manage Quality Auditors in India; set goals and development plans.Own QA SOPs, sampling plans, and scoring rubrics; maintain version control and change logs.Run weekly/monthly calibration (target ≤5% variance) across pods/shifts.Conduct audits and spot checks for accuracy and policy adherence (Medallion + client).Drive RCA/CAPA with Ops to reduce repeat errors and rework.Training tie-in: Convert top defects into short micro-lea